Continental tests out self-boarding at Houston Intercontinental


Self-boarding has arrived in the U.S.A.  No more agents taking your boarding pass or making inspections, you’re on your own.


Continental Airlines is testing the procedure at a gate at its hub in Houston Intercontinental. It’s the first attempt at what’s called “self-boarding” in the U.S.


Self boarding allows passengers to swipe their boarding passes – much like customers of the New York City Subway – at a kiosk reader at the gate. This process opens the turnstile or door to the jet-bridge. 


Although an agent isn’t there to receive the pass, one is typically present to handle issues and other customer service tasks.



One Response

  1. ekwang

    what’s happened to customer service? To me it’s more hassle when luggage has to be checked anyway. Assuming that EVERYBODY is literate and self-boardable has made the US airlines fall WAY BEHIND in customer care when compared with other airlines in other parts of the world – even the under-developed world.


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