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Portugal: Airport Security Industrial Action Announced for June 24-25, 2017
A strike of the national airports’ security companies’ unions has been announced for June 24-25, 2017 in Portugal. The airlines intend to operate a normal schedule of flights, however, passengers may face much longer wait times at security check points. It is recommended, if possible, that all passengers travel without hand luggage to avoid additional waiting periods at luggage control.
Departures at Lisbon airport may be particularly affected, if you are due to depart from Lisbon airport, please allow extra time to make your way through the airport and arrive in good time for your flight.
All passengers traveling to, from, and/or via Portugal (all airports) are requested to re-confirm their flights directly with the airlines prior to departure.
Please use the below link(s) to review more information or to check your current flight status:
Scoot and Tigerair Merger as of July 25, 2017
Since May 2016, Scoot and Tigerair have been working to integrate reservation systems, flight schedules and connections, conditions of carriage, check-in counters and call centers. Those integrations have since been completed.
As of July 25, 2017, Scoot will finalize their integration by merging the two airlines to operate under a single brand. Tigerair will operate under the Scoot brand; however the Scoot designator code (TZ) will be re-designated as TR.
Customers holding a reservation to travel after the merger are requested to re-confirm their flights directly with Scoot prior to departure. You can retrieve your complete itinerary through the [Manage My Booking] link below; also ensure all passengers in your travelling party are aware of these changes.
For more details about the merger, Conditions of Carriage, and contact information, please reference the below links:
Qatar: Airlines Suspend Qatar Service from June 06, 2017
Due to the recent diplomatic decision involving Middle East countries and their relationship with Qatar, commercial airlines from Bahrain, Egypt, Saudi Arabia, and the United Arab Emirates (UAE) announced they have suspended flight service to and from Qatar's capital, Doha.
As instructed by the UAE government, Air Arabia, Emirates, Etihad, Flydubai, and Gulf Air have suspended their flight services to and from Qatar, starting June 06, 2017 until further notice.
Customers holding a reservation to and from Doha, Qatar (DOH) are requested to re-confirm their flights directly with the airlines prior to departure.
If your flight has been suspended or you need to change your flight: Some airlines have announced flexible policies for customers wishing to change their reservations. Please use the below link to review their individual policies:
Qatar Airways: Flight Suspensions announced from June 06, 2017
Due to the recent diplomatic decision involving Middle East countries and their relationship with Qatar, Qatar Airways has suspended all flights to the following cities in the Kingdom of Saudi Arabia, United Arab Emirates (UAE), Kingdom of Bahrain, and Egypt until further notice:
- Bahrain – Manama
- Egypt – Alexandria, Cairo, Luxor
- Saudi Arabia – Abha, Damman, Gassim, Hofuf, Jeddah, Medina, Riyadh, Taif, Yanbu
- United Arab Emirates (UAE) – Abu Dhabi, Dubai (DXB and DWC), Ras Al Khaimah, Sharjah
All customers booked on affected Qatar Airways flights as listed will be provided with alternative options. Flights can be re-booked for you ONLY within 72 hours of your scheduled departure. Please remain patient while Qatar works to resolve this travel ban. Our team of experts will e-mail you approximately 4 days prior to departure with sample alternate flight options that you can discuss with an agent 3 days prior to departure.
For passengers with existing bookings to/from the mentioned countries with Qatar Airways: please call us 3 days prior to your scheduled departure at 1-888-728-1669 to discuss alternative options or cancel your reservation and hold your tickets for a future travel date.
You may also call Qatar Airways directly at +974 4023 0072 or contact your nearest Qatar Airways office. Qatar Airways has announced a flexible policy for customers wishing to change their reservations. Please use the below link to review their individual policy.
*** Qatar Airways has closed their offices in the United Arab Emirates, Kingdom of Saudi Arabia, and Kingdom of Bahrain in accordance with local authority directions. Any customers in these countries are encouraged to contact Qatar Airways at +974 4022 0072.
Philippines: Mindanao Region Advisory from May 24-July 30, 2017
For the duration of Martial Law in Mindanao, customers traveling May 24-July 30, 2017 to the Mindanao region may experience flight disruptions. The airlines plan to operate all scheduled flights unless the prevailing situation warrants a cancellation or delay. Flight diversions to alternate airports may also result.
Passengers traveling to and/or via the Mindanao region, Philippines (Butuan, Cagayan de Oro, Cotabato, Dipolog, Davao, General Santos, Ozamiz, Surigao and Zamboanga) are requested to re-confirm their flights directly with the airlines prior to departure.
If you need to change your flight: Some airlines have announced flexible policies for customers wishing to change their reservations. Please use the below link to review their individual policies or to check your current flight status:
Nigeria: Arik Air Suspended International Operations as of March 22, 2017
Arik Air has been taken over by the Nigerian government due to non-performing loans and is now being managed by AMCON (Asset Management Corporation of Nigeria). Arik Air had no choice but to temporarily suspend their international flight operations starting Wednesday, March 22, 2017.
The airline has stated that domestic services in Africa will continue and as originally scheduled; however future schedule changes and cancellations may occur.
At this time, we are not able to verify any Arik Air itineraries and all passengers are requested to contact Arik Air directly to re-confirm flights, re-protection options, and refund authorization.
Arik Air Contact information: 877-900-2745
For additional information: please review the below link:
Lithuania: Vilnius International Airport Closure from July 14-August 17, 2017
Due to extensive runway reconstruction, the Vilnius International Airport will be closed from July 14-August 17, 2017. Some airlines have announced they will temporarily suspend its Vilnius operations and operate all affected flights from Kaunas Airport (KUN). Kaunas is the second largest city in Lithuania, situated approximately 100 km from Vilnius.
Customers holding a reservation to, from, and/or via Vilnius International Airport (VNO) are requested to re-confirm their flight itineraries directly with the airlines prior to departure.
If you need to change your flight: The airlines may have flexible policies for customers wishing to change their reservations, please contact your carrier directly. Please use the below link to review additional information:
Canada: Electronic Travel Authorization (eTA)
From March 15, 2016, the Government of Canada announced a new requirement for entry into Canada known as Electronic Travel Authorization (eTA). Visa-exempt foreign nationals who fly to or transit through Canada are expected to have Electronic Travel Authorization. Exceptions include U.S. citizens and travelers with a valid Canadian visa.
All eligible travelers flying to and/or through Canada will need to apply online for an eTA before travel. The cost of the eTA is 7.00 CAD$ per passenger and the validity of the eTA is five years, or until the passenger's passport expires.
For more information and to apply for an eTA, please use the below link to review:
U.S. Department of Transportation Bans All Samsung Galaxy Note 7 Mobile Devices
Due to recent safety-related incidents, the Federal Aviation Administration (FAA) has issued a complete ban on all Samsung Galaxy Note 7 mobile devices for all air carriers following recent incidents and potential safety concerns. In accordance with FAA guidance and effective Saturday October 15, 2016 at 12:00PM ET, Samsung Galaxy Note 7 devices will not be permitted in checked or carry-on baggage, and may not be carried on-board any flight. Customers traveling with these devices will not be permitted to travel.
For more information, please refer to the statements below from the FAA and the U.S. Department of Transportation:
U.S. Department of State: Travel Alerts and Warnings
The U.S. State Department posts travel alerts and travel warnings for countries where travelers' health and safety may be at risk. When planning your trip, customers are recommend to check the U.S. State Department to see what precautions should be taken.
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