1. Self-Help Tools
Get the help you need online, right now.
Finnair: Pilot Restrictions/Industrial Action announced for December 2018
Norra’s pilot union FAPA ry. has informed about industrial action regarding standby work for their pilots as of December 01, 2018. Norra operates many domestic and regional flights for Finnair and customers traveling may experience flight delays, scheduled time changes, and/or flight cancellations.
All passengers traveling on Finnair are requested to re-confirm their flights directly with the airline prior to departure.
If you need to change your flight: Finnair has announced a flexible policy for customers wishing to change their reservations, please use the below link to review their individual policy or to check your flight status:
InterCaribbean Airways: Reduced Schedule from November 11-December 15, 2018
InterCaribbean Airways has confirmed they will reduce their flight operations from November 11-December 15, 2018 due to limited crew scheduling. Customers may experience flight delays, scheduled time changes, and/or flight cancellations.
Passengers holding a reservation with InterCaribbean Airways during this period are requested to re-confirm their flights directly with the airline prior to departure.
If you need to change your flight or your flight has been cancelled: InterCaribbean Airways has announced a flexible policy for customers affected or wishing to change their reservations. Please use the below links to review their individual policy and contact information:
Cobalt Air: Ceased Operations from October 18, 2018
Due to Cobalt Air's failure to reach a deal with a potential European investor, the airline suspended all their flights as of midnight October 18, 2018 and has ceased operations.
Customers holding a Cobalt Air ticket: Your booking has been cancelled. At this time, do not go to the airport as there will be no Cobalt Air staff to assist you.
For more information, please review the press release from Cobalt Air using the below link:
Primera Air: Ceased Operations/Filed for Bankruptcy on October 01, 2018
After failed attempts to secure long-term financing, Primera Air Scandinavia/Primera Air Nordic have ceased operations and filed for Bankruptcy as of Monday, October 01, 2018.
Customers holding a Primera Air Scandinavia/Primera Air Nordic ticket: Your booking has been cancelled. At this time, do not go to the airport as there will be no Primera Air staff to assist you.
Virgin Atlantic is offering a selection of reduced fares to passengers affected by Primera Air bankruptcy. Proof of a Primera Air booking with the same origin and destination, named passengers, and October travel dates must be provided at the time of booking.
For more information and contacts: please review the below link:
United States: Powder Substance Restrictions for International Flights to the U.S.
The U.S. Department of Homeland Security (DHS) requires additional security measures for all international flights to or connecting through the U.S., which may result in extra screening for everyday items such as powder, food, books, magazines, and large electronics.
Per the DHS, beginning June 30, 2018, some travelers may also be subject to additional security measures to prohibit powder-based substances greater than what would fit in a standard soda can (12 fluid ounces, 350 milliliters, 350 grams) packed in carry-on bags and personal items. If the substance is in excess of the allowed amount, it won’t be permitted in the cabin of the aircraft.
There are some exemptions that can be transported in carry-on luggage only if they are in a sealed, damage-free package, even if they exceed the stated volume limit including baby formula, prescription medical powders, human remains, and cosmetic powders purchased at Duty Free that are sealed and inside a STEB.
Please note that some foreign governments who perform this screening at central checkpoints may follow more strict measures, including confiscating and disposing of powder-based substances in excess of permitted quantities. We recommend all customers place any items that resemble powder in checked baggage to avoid any disruption to travel.
The Transportation Security Administration (TSA) recommends arriving at the airport at least three hours before your international flight, if possible, to allow time for the additional security measures.
For more information, please visit the DHS link below. You may also contact @AskTSA with specific questions and TSA customer service.
Online Flight Check In
Add to Your Trip
4. Request Customer Support
Didn’t find the self-help tool or FAQ that matches your need? No worries. Submit a request for customer support and we'll respond as fast as we can.
* Cancellation requests cannot be accepted through email. Please call our customer service team at
Within U.S. 855.899.1460 toll free 24/7
Outside U.S. +1.845.848.0222
* Please do not put credit card information in this form.
5. Phone & Chat Support
Questions Related to your credit card charges:845-664-6186
01 526 9773
09 280 5225
800 101 3120
011 062 3035
800 035 703492