Steven and Annabelle (last night and today) gave excellent service, and I am extremely satisfied. their tone of voice, patience and perseverance were excellent. Thank you both.
My agent was FANTASTIC ,reassuring and professional , I inadvertently hit the wrong digit on the phone survey and feel badly , She was easy to understand , knowledgeable and very helpful in planning our trip
The agent worked really hard to accomodate my needs and I truly appreciate that. He was very polite.
The agent we spoke to was very patient and did not mind explaining things even multiple times when we did not understand some things. I have never seen an agent this polite or patient in all my 40 years.
I had the most wonderful, helpful customer service rep I have ever encountered in the airline industry. I wish I remembered her name because she is excellent at her job and has a wonderful demeanor/presence!