American Airlines announced today that they will start using a device called YADA – which stands for Your Assistance Delivered Anywhere – which will help better equip their staff to assist customers at the airport when it comes to printing boarding passes.
Airports like Dallas/Fort Worth; New York
(JFK and LaGuardia); Chicago; Miami; Boston; Albuquerque N.M.;
St. Louis; and San Juan, Puerto Rico, have been integrated with the new device. Now passengers flying at these locations can get help from airport
employees anywhere in the airport.
airport employees to give out real-time information on boarding passes, flights, gates, print bag tags, standby lists, and even provide
maps of other airports.
American plans to debut YADA at even more airports in the near future, which will help give the airline the ability to communicate with agents quickly and give up to the minute information to passengers.
A pilot of YADA was launched in
Boston last summer with American using Logan Airport as the
first in the country to help the airline test this technology.
Source: American Airlines