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AirAsiaX News

AirAsia X Requests Turning Off Samsung Galaxy Note 7 Devices on its Flights!

With Samsung’s recall of the Galaxy Note 7, due to safety concerns over its battery, AirAsia & AirAsia X requests all its valued passengers owning Galaxy Note 7 to keep their devices switched off until disembarkation from the aircraft. Travelers are not allowed to keep their devices in any checked baggage as well. For further information about this new guideline, guests are suggested to connect with AirAsia and AirAsia X ground staff!

What our customers say about our service?

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  • BrandsColin provided outstanding assistance and made the entire experience smooth and stress-free. He clearly explained everything I needed to know about the additional charges and options, ensuring there were no surprises. His professionalism, patience, and detailed guidance truly stood out. Excellent customer service from start to finish—highly appreciated!

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    Feb 16, 2026 Kilamchapbo Kilamchapbo
  • BrandsAlita is truly one of the best! Having spent years in the customer service industry myself, I recognize exceptional service when I experience it—and she absolutely delivered. She was patient, kind, respectful, knowledgeable, and impressively concise in addressing my concerns. Her professionalism and positive attitude made the entire interaction seamless and pleasant.

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    Feb 15, 2026 Pragati Shinde
  • BrandsI’m very satisfied with the experience. Eddy, the agent helping me, was courteous, knowledgeable, and a pleasure to work with. Thank you very much.

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    Dec 16, 2025 Binay Kumar Pandey

Useful Insights about AirAsiaX

Hub Airports:Kuala Lumpur International Airport
Head Quarter:Kuala Lumpur International Airport Sepang, Selangor, Malaysia
Popular Destinations: Amritsar, Honolulu, Kuala Lumpur

Book AirAsiaX Tickets with CheapOair

AirAsia X is a low-cost carrier of the AirAsia Group. It’s also the largest low-cost airline in Asia. Headquartered in Sepang, Malaysia, AirAsia X flies to 21 destinations across Asia, Australia and the Middle East including Narita, Tokyo, Osaka, Seoul, Shanghai, Beijing, Kathmandu, Sydney, Melbourne and Jeddah. Not only is AirAsia X affordable – it’s also an award-winning airline. They won World Best Low-Cost Airline - Premium Class and World's Best Low-Cost Airline - Premium Seat by Skytrax World Airline Awards in 2013 and 2014.

Classes of Service

Business Class: Offering roomy seats that recline to a full flat bed, Business Class cabin seats on AirAsia X offer plenty of space to stretch out. Business Class seats also feature a universal power socket, personalized reading light, foldaway table and adjustable head and foot rests.

Economy Class: Economy Class offers you two kinds of seating options - Premium Seats (previously known as Hot Seats) offering extra legroom to stretch out, and Standard Seats that have plush leather to keep you comfortable throughout the flight journey.

In-Flight Amenities
  • Choose from an excellent array of Asian and international delicacies, both vegetarian and non-vegetarian. No matter what you pick, you’ll have a fantastic dining experience.
  • Keep yourselves entertained throughout the journey with latest box office blockbusters, popular TV shows, chart topping music, and hours of games.
  • Enjoy shopping duty-free in-flight merchandise and souvenirs from different countries using AirAsia X catalogues. You can save on perfumes, cosmetics, skincare, jewelry, confectionary and more onboard!
Web Check-in
For the convenience of passengers and to facilitate their journey, Airasia X offers web check-in. All you have to do is enter your departure city and booking number in web check-in tab, follow the instructions and print out boarding pass. Rewards Programs and Perks
Take advantage of Airasia X's BIG Loyalty Program, earn BIG Points with each transaction and redeem it for Free Flights from AirAsia! The Big Card doubles as a prepaid payment card, allowing you to earn Big Points whenever you spend at any VISA accepted merchants across the world and at airline's big partners.
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