CheapOair.com: Terms & Conditions  CheapOair: Terms & Conditions
Welcome to the CheapOair ("CheapOair`", "we", "our", "us") website (collectively, the "Site"). This Site is provided by us solely to assist customers in gathering travel information, determining the availability of travel-related goods and services, making legitimate reservations or otherwise transacting business with travel suppliers, and for no other purposes. Use of the Site is governed by the following Terms & Conditions. By using the Site, whether to review information or to book travel reservations (through this Site or telephone with our call center), or for any other purpose, you agree to these Terms & Conditions and agree they control any travel reservations made with us. If you do not agree with any part of these Terms & Conditions, you must not use the Site or book travel reservations with us. We reserve the right to amend these Terms & Conditions at any time without prior notice. All amended terms automatically take effect when these Terms & Conditions are updated. Your continued use of the Site following the posting of changes to the Terms & Conditions will mean you accept those changes. Please return to this page periodically to review any changes.

Any and all statements made in these Terms & Conditions related to CheapOair are also made on behalf of our affiliates, subsidiaries and parent companies, including all disclaimers.
 
 
INTRODUCTION
100% SAFE SHOPPING GUARANTEE
CheapOair servers use Secure Sockets Layer (SSL), an encryption technology that works with Microsoft Internet Explorer, Mozilla, Safari, Netscape, and AOL's browser, so that only CheapOair can read a buyer's personal information.

We guarantee that every purchase you make on the CheapOair website will be safe. Although we never intend to have an incident of credit card fraud, if unauthorized charges are made to your credit card as a result of doing business with CheapOair, you will pay nothing.

Shopping online at CheapOair is statistically safer than using your credit card at a restaurant or department store. Technical experts point out that online purchases without human intervention are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.

You will join millions of other customers who have safely shopped over the Internet. We're certain after successfully shopping online at CheapOair, you will be on your way to appreciating the convenience and security of shopping from home.

The Fair Credit Billing Act states that your credit card provider cannot make you pay in excess of $50 regarding fraudulent charges. If your credit card provider asks you to pay any of the $50 it can charge, CheapOair will cover the expense, up to the full $50 if the unauthorized use of your credit card resulted through no fault of your own from purchases made on the CheapOair website using CheapOair's secure server. If such an event does occur, you must notify your credit card provider.

General Disclaimer

CheapOair does not act as principal but makes arrangements with third-party vendors , such as, but not limited to airlines, hotels, cruise lines, railroads, car rental agencies, tour operators and consolidators, traveler assist service providers, insurance providers and activities suppliers (each a “Travel Supplier”) for travel-related services which include, without limitation, air transportation, lodging, and car rental (each a “Service Element”).

By using this Site, you acknowledge that the rates offered by CheapOair and affiliate companies are a result of negotiation between CheapOair and the Travel Suppliers and include certain fees retained by them for their services, taxes and other charges. When booking with any Travel Supplier thru this Site, you authorize CheapOair and affiliate companies to book reservations or enter a contract on your behalf with Travel Suppliers for the total price displayed, including such fees and any applicable taxes or charges related to the Travel Supplier’s or CheapOair’s services.

CheapOair shall not be liable for errors or inaccuracies on the Site, or the failure of Travel Suppliers from whom you obtain services through this Site, including but not limited to airlines, hotels, cruise lines, railroads, car rental agencies, tour operators and consolidators, vacation packages, activities suppliers, traveler assist service providers and insurance providers. CheapOair, in providing travel management services, does not endorse, guarantee or insure the products or services which are provided by an external supplier, the financial position of such suppliers or the reimbursement to you from any loss as a result of the financial condition of such supplier. In the event that a supplier defaults prior to providing the service to you where a payment has been made, your sole recourse for a refund shall be the defaulting supplier, from insurance covering such defaults if any, or from other responsible third party unless such loss was caused solely by CheapOair. In those situations in which a supplier defaults prior to providing services you may pursue any recourse against the supplier for a refund, as permitted by law or statute.

Except as expressly stated herein, CheapOair assumes no responsibility for actions relating to travel services beyond the control of CheapOair or its employees. CheapOair is not responsible or liable for any act, error, omission, injury, loss, accident, damage, delay, nonperformance, irregularity, or any consequence thereof, which may be occasioned through neglect, or default or any other act or inaction of any supplier of travel products and services. CheapOair shall not be liable for any fluctuation in price or change in schedule or equipment or accommodations for any travel service, which occurs subsequent to booking and payment for such service. CheapOair shall not be liable for any cancellation, overbooking, delay, re-routing, strike, any weather occurrence or governmental occurrence as it affects your travel reservation made with us. CheapOair shall not be liable for the depiction of travel products and services made available by any supplier of travel products and services, including but not limited to photographs, listed amenities, ratings, and discounts.

CheapOair acts as a service that provides value added service to retail travel agents and consumers. CheapOair has no control over and assumes no liability for the actions of the suppliers from whom it obtains travel products or services.

CheapOair shall not be liable for final currency conversion or rates when paid after a travel reservation is made with us for international travel products and services. You agree and acknowledge that currency rates vary and any quoted price on the Site in local currency is a guideline, and not binding on us or the supplier of travel products and services.

Once certain travel reservations are made and paid for they may be completely non-refundable or there may be a penalty involved in cancellation or seeking a refund from the supplier of travel products and services. Once tickets have been issued there may be a penalty involved for cancellations and refunds. We do not have control over printed prices on the tickets, although some tickets may have BT (bulk fare) printed on them, some may have a specific value on them, which may be different (lower or higher) than the fare collected.

Discounts offered may vary depending on a number of factors including airlines utilized, class of service, destination, time of year (low, mid or high season), advance notice provided, minimum stay requirements fulfilled and flight load.

CheapOair does not guarantee, endorse, validate or promote other advertiser's products and services that are advertised on our Site.

By booking with us a contract may be formed between you and a Travel Supplier, and additional Terms & Conditions may apply to your booking and purchase of travel-related goods and services. Please read the additional Terms & Conditions provided by such Travel Supplier carefully. You hereby agree to be bound by all the Terms & Conditions of purchase imposed by any Travel Supplier with whom you choose to contract, including, but not limited to, payment of all amounts when due and compliance with the Travel Supplier's rules and restrictions regarding availability and use of fares, products, or services. Some Travel Suppliers may require you to present a credit card or cash deposit upon check-in to cover additional expenses incurred during your stay or during the use of the reserved products or services. Such deposit is unrelated to any payment received by CheapOair for your hotel, car or airline ticket booking. You understand that any violation of a Travel Supplier's rules and restrictions may result in the cancellation of your reservation(s), in denial of access to the respective Service Element or services, in your forfeiting any amount paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation.
COMPASSION EXCEPTION POLICY (CEP)

Customers serving in the U.S. military, senior citizens , customers between the age of 16-25 or affected by bereavement, customers with disabilities or terminal illness may receive a discount off cancellation, refund or ticket change service fees under this policy, as described below:

Category

Eligibility requirements

Discounts off service fees provided under the CEP policy

U.S Military Military e-mail address must be provided 100% discount off CheapOair cancellation, refund or ticket change service fees
Customers directly affected by natural disasters. Natural disasters are considered major adverse events resulting from the natural processes of Earth (e.g. earthquakes, tsunamis, etc.) 100% discount off CheapOair cancellation, refund or ticket change service fees
Bereavement (Immediate family – children, siblings, parents and grandparents) Letter from the funeral home is required 100% discount off CheapOair cancellation, refund or ticket change service fees
Senior citizens (over 65 years of age) Driver’s license or state issued photo ID required 100% discount off CheapOair cancellation and refund fees 50% discount off Cheapoair ticket change fees.
Youth (ages between 16 and 25) Driver’s license or state issued photo ID required 25% discount off CheapOair ticket change fees.
Customers with disabilities Doctor’s Note 100% discount off CheapOair cancellation, 50% discount off CheapOair refund or ticket change fees.
Customers with terminal illness Doctor’s Note 100% discount off CheapOair cancellation, refund or ticket change fees.


Eligible customers may still have to bear the airline and/or other supplier imposed penalties, as well as any fare difference. You must be able to prove your eligibility by providing the required documentation, such eligibility to be determined at our sole discretion. We are still not able to guarantee services if supplier policies do not permit cancellations, ticket changes and/or refunds. In order to be eligible for the CEP you must call CheapOair customer service and request a CEP waiver.

BEST PRICE GUARANTEE (BPG)
In the unlikely event that you find a lower rate on CheapOair or on another U.S.-based website for the same itinerary within 24 hours of booking with CheapOair, we will either cancel your current itinerary and provide you a full refund, or refund you the entire difference in price. You will need to provide documentation that all the elements of the lower offer , including, without limitation, the departure and arrival dates and locations, airline, class, fare, cancellation policy, hotel room, hotel rate and car class are the same as the itinerary you booked with us and available for booking online. Once we've verified the information provided, we will process a full refund of the price difference between the lower offer and the price of the itinerary you booked with us, or, at our own discretion, cancel the itinerary booked with us and refund you the entire amount so you can book the lower offer. This will be decided on a case by case basis at CheapOair's sole discretion. The following offers are not subject to this Best Price Guarantee: Military, Student, Government, Tour Operator Fares, Bulk Rate or an airline's "Web Only" fare.

Notifying CheapOair of a Best Price Guarantee Claim:

You must email us at bpg@cheapoair.com along with competitor's offer, name of competitor, and screenshots of flights actually available to be booked from a reputable U.S website within twenty-four (24) hours after your CheapOair booking to make a claim under the Best Price Guarantee. The lower rate must be available for booking at the time you contact us, as determined by our customer service representatives.

The Best Price Guarantee is available only if the lower priced offer matches exactly each and every element present in itinerary booked with us, - such as same, specific carrier or provider (including same class of service and refund policy), - the exact same dates and times of travel or service, the same airfare class, hotel room type or car class, as booked through CheapOair. The comparison must be with the same product stand-alone through another website. The Best Price Guarantee is not available for bookings on websites where the carrier booking details are unknown until after purchase, such as an auction website or a website offering opaque fares. You must meet all requirements imposed by the lower price offer (if any), including, without limitation, residency, regional and age-related requirements. The interpretation given by CheapOair to these rules is final and binding.

Comparison rates must be available to the general public online. The Best Price Guarantee applies only to prices both advertised and available to the general public on an English-language website. For example, this does not include rates offered on membership program websites, corporate discounts or rates; group, charter, rewards program, incentive, meeting, convention, consolidator or interline prices; prices obtained via auction or similar process; or prices available only by using a coupon or other promotion not offered to the general public. In ordered to be considered by CheapOair, the lower rate may not come from a website where you call to get the rate, or from an e-mail that you received.

Verification of Best Price Guarantee Claims:

All requests, including receipts, are subject to verification by CheapOair. CheapOair will not accept evidence of a lower price that cannot be independently confirmed by CheapOair personnel. CheapOair will also not verify any request that it believes, in its sole discretion, is the result of a printing or other error or is made fraudulently or in bad faith. Within approximately 7-10 days of verification, CheapOair will credit or refund the fare difference as stated in the "Best Price Guarantee."

Changes to the BPG:

CheapOair reserves the right in its sole discretion to modify or discontinue the Best Price Guarantee or to restrict its availability to any person, at any time, for any or no reason, and without prior notice or liability to you. The terms that are in effect at the time of your booking will determine your eligibility under the Best Price Guarantee. No change in the Best Price Guarantee will affect any coupon that has already been issued to you. The failure by CheapOair to enforce any provision of these Terms & Conditions shall not constitute a waiver of that provision.
LIMITATIONS OF LIABILITY/DISCLAIMER
Information contained in the site (including text, graphics, links or other material) are provided on an "as is," and "where available" basis. CheapOair makes no representation or warranty, express or implied, to you or another person or entity as to the accuracy, results, timeliness, completeness, merchantability, fitness for any particular purpose, including but not limited to warranties arising by statute or otherwise in law or from a course of dealing or usage of trade, with respect to the site or any related materials, products, services, or information. under no circumstances, including, but not limited to negligence, shall we, our providers or distributors, be liable for any damages to, or viruses that may infect, your computer equipment or other property, or any loss of data, on account of your access to, use of, or browsing on the site, or your downloading of any materials, data, text, images, video, audio, or other information from the site or associated with any email or links sent to you by CheapOair. in no event shall we, our providers or distributors, be liable for any injury, loss, claim, damage, or any special, punitive, exemplary, direct, indirect, incidental, or consequential damages of any kind (including, but not limited to, lost profits , lost business, or lost savings), whether based in contract, tort, strict liability, or otherwise, that arise out of or are in any way connected with the use, or the inability to use, the site or the services or materials on the site or the travel reservations booked through CheapOair (whether through this site or call center), even if advised of the possibility of such damages. in no event shall our aggregate liability, or that of our providers or distributors, exceed the total charges set forth in the itinerary giving rise to any such liability. any claim or cause of action arising from, or relating to, your access and use of, or purchase of products and/or services from, the site must be brought within one-hundred and eighty (180) days from the date on which such claim or action arose or accrued or purchase was completed. applicable law may not allow the limitation or exclusion of liability of incidental or consequential damages, so the above limitation or exclusion may not apply to you. your use of the site shall be at your own risk. we are acting as an intermediary or as an agent for providers of travel-related products and/or services by promoting, selling or accepting reservations or bookings for such products and/or services (such as air and ground transportation, hotel accommodations, meals, tours, cruises, travel insurance, etc.) and are in no way liable for such providers' products and services.

By using the Site, you agree to irrevocably waive any claim against CheapOair, its subsidiaries or affiliates, and any of such party's officers, directors, managers, agents, contractors, or employees, and expressly agree that neither CheapOair nor any of its subsidiaries, affiliates, officers, directors, managers, agents, contractors or employees, shall be held liable for:
  • any loss of or damage to property or injury to any person caused by reason of any defect, negligence, or other wrongful act of omission of, or any failure of performance of any kind by any Travel Supplier;
  • any inconvenience, loss of enjoyment, mental distress or other similar matter;
  • any delayed departure, missed connections, substitutions of accommodations, terminations of service, or changes in fares and rates;
  • any cancellation or double-booking of reservations or tickets beyond the reasonable control of CheapOair; and
  • any claim of any nature arising out of or in connection with air or other transportation services, products or other features performed (or not) or occurring (or not) in connection with your itinerary.
For avoidance of doubt (and without limiting the foregoing), CheapOair does not assume any liability whatsoever for cancelled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the relevant airline.

The limitation of liability reflects the allocation of risk between you and CheapOair. The limitations specified in these Terms & Conditions shall survive and apply even if any limited remedy specified in these Terms & Conditions is found to have failed of its essential purpose. The limitations of liability provided in these Terms & Conditions inure to the benefit of CheapOair, its affiliates, and the suppliers of travel products and services purchased through our Site.
INSURANCE DISCLAIMER
If you have purchased trip protection insurance you must read, understand and agree to the description of coverage as provided by the supplier. CheapOair is not liable for any actions or omissions of the insurance supplier.
INDEMNIFICATION
You agree to protect and indemnify CheapOair, its affiliates, partners, joint ventures and/or their respective suppliers and any of their respective officers, directors, managers, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by:
  • you or on your behalf in excess of the liability described above;
  • by third parties as a result of your breach of these Terms & Conditions, notices or documents referenced on the Site;
  • your violation of any law or the rights of a third party; or
  • your use of the Site.
RELEASE
If you have a dispute with a travel product or service supplier(s), including but not limited to airlines, hotels, cruise lines, railroads, car rental agencies, tour operators and consolidators, vacation packages and activities suppliers, traveler assist service providers and insurance providers, you release us, our affiliates, partners, joint ventures and their respective officers, directors, managers, agents and employees from claims, demands and damages (direct, indirect, incidental, and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.
PRIVACY
The Transportation Security Administration of the U.S. Department of Homeland Security requires us to collect information from you for purposes of watch list screening, under the authority of 49 U.S.C. section 114, and the Intelligence Reform and Terrorism Prevention Act of 2004. Providing this information is voluntary; however, if it is not provided, you may be subject to additional screening or denied transport or authorization to enter a sterile area. TSA may share information you provide with law enforcement or intelligence agencies or others under its published system of records notice. For more on TSA Privacy policies, or to view the system of records notice and the privacy impact assessment, please see TSA's Web site at www.tsa.gov.

Please review our Privacy Policy, which also governs your visit to this Site to understand our practices. The CheapOair Privacy Policy will provide a description of how we protect and use your personal information. If you object to your information being transferred or used in this way please do not use our services.

Protecting Your Security

To ensure that your credit, debit or charge card is not being used without your consent, we may validate your name, address and contact number supplied by you during the booking process against appropriate third party databases. By accepting these Terms & Conditions you agree and authorize us to carry out such verification checks as stated herein. In performing these checks, you acknowledge and concur that such personal information you provide to us may be disclosed to a registered Credit Reference Agency which may keep a record of such information in whole or in part.Rest assured this verification process is performed for the sole purpose to verify and confirm your identity, and that this process does not perform a credit check, and your credit rating will not be affected whatsoever. All information provided by you to us is securely processed in strict accordance with the Data Protection Act of 1998.
SITE USAGE AND TICKET PURCHASE
You warrant that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use the Site in accordance with all Terms & Conditions herein. If you are using this Site and/or making travel reservations or bookings for another person you agree to inform that person(s) about the Terms & Conditions that apply to the travel reservations and bookings you have made on their behalf, including all rules and restrictions applicable thereto and these Terms & Conditions. You agree to be financially responsible for all of your use of the Site (as well as for use of your account by others). You are responsible for any bookings and travel reservations made by persons under your direction or control. You also warrant that all information supplied by you or on your behalf, or by members of your household in using the Site is true, current, complete and accurate. Furthermore you also confirm that the traveler is not an unaccompanied minor. Without limitation, any exploratory, speculative, false, or fraudulent reservation or any reservation in anticipation of demand is prohibited.

Whenever you make use of a Site feature that allows you to upload material to the Site, or to make contact with other users of the Site, you must comply with applicable laws and the best standards of internet courtesy and behavior. You undertake that any such contribution does comply as aforementioned, and you irrevocably undertake to fully indemnify us at all times for any breach of that warranty and undertaking. Any material you upload to the Site will be considered non-confidential and non-proprietary and we have the right to use, copy, store, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to the Site constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible or liable to any third party for the content or accuracy of any materials posted by you or any other user of the Site. We have the right to remove any material or posting you make on the Site if, in our opinion, such material does not comply with these Terms & Conditions.
PROHIBITED ACTIVITIES
You agree that the travel services reservations facilities of the Site shall be used only to make legitimate reservations or purchases for you or for another person for whom you are legally authorized to act. You understand that overuse or abuse of the travel services reservation facilities of the Site may result in you being denied access to such facilities. You may not use this Site for any commercial purpose. You agree you will not access, monitor or copy any content or information of this Site using any robot, spider, scraper or other automated means or any manual process for any purpose without our written permission. You agree that you will not violate the restrictions in any robot exclusion headers on this Site, or bypass or circumvent other measures employed to prevent or limit access to this Site. You agree you will not you modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, content, graphics, software, products, or services obtained from or through this Site or call center. You agree you will not use a frame or border environment around the Site, or other framing technique to enclose any portion or aspect of the Site, or mirror or replicate any portion of the Site, and that you will not sell, offer for sale, transfer, or license any portion of the Site in any form to any third parties.

You agree you will not use any device, software, or routine that interferes, or attempts to interfere, with the normal operation of our Site, or take any action that impose an unreasonable load on our equipment. You will not disguise the origin of the information you transmit through the Site, whether to navigate the Site, make a travel reservation or booking, or post any content.You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious, offensive, defamatory or technologically harmful. You must not attempt to gain unauthorized access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site.

You must not attack the Site via a denial-of-service attack or a distributed denial-of service attack. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Site or to your downloading of any material posted on it, or on any website linked to it.

We reserve the right to cancel your CheapOair account and terminate your use of the Site if you violate any of the above prohibitions.
BOOKING PROCESS
For your convenience, our use of the following terms in these Terms & Conditions shall have the meaning below:

"Service Element" - a singular product or service listed on the Site that can be booked independently of any other service. (e.g.: car, hotel, flight).

"Travel Supplier" - a vendor of one or more Service Elements. (e.g.: hotels, car suppliers, airlines). CheapOair does not act as principal but makes arrangements with third-party vendor Travel Suppliers for Service Elements, all as defined above.

"Booking" - a negotiation process with the Travel Supplier carried out by you while using this Site for the purpose of obtaining one or more Service Elements that may result in a contract with the Travel Supplier at the time we receive full payment and accept your offer.

In order to complete a Booking the following steps are taken to ensure its validity:
When we place Service Elements on our Site, we are inviting you to make an offer for their purchase. You do not make this offer until you press "Book" on the payment page (entitled "Review Trip Details and Book") of the Site.

Once you have done so you have made CheapOair an offer (which cannot be withdrawn if you change your mind) to purchase the relevant Service Element(s) from the relevant Travel Supplier(s) (your "Booking"). We are free to accept your offer on behalf of the relevant Travel Supplier or to reject it, at our sole discretion.

The CheapOair email confirmation is NOT the contractual acceptance of the Booking, but merely an acknowledgement that we have received your offer. We will need to check the availability of the relevant Service Element(s).

If the relevant Service Element is available, your Booking will be processed. The contract pertaining to the relevant Booking is formed when payment in full has been received.

The contract between you and the relevant Travel Supplier will relate only to those Service Elements confirmed by email with ticket numbers in case of air or reservation numbers in case of hotels, cars or activities.

The terms of your Booking (such as price, availability and/or dates of travel) are not guaranteed until the contract is formed between you and the Travel Supplier and a ticket has been issued and/or a reservation has been made and confirmed by the Travel Supplier.
Please note that once you have completed the Booking stage you can only cancel or change the details (such as names or destinations) of your Booking at our sole discretion and in accordance with these Terms & Conditions.

These Booking processes will apply to any of our individual Service Element's Terms & Conditions set out below. The airline ticket Terms & Conditions, the hotel Terms & Conditions, the car rental Terms & Conditions, the attractions and services Terms & Conditions supplement any area not covered by the Booking process. We reserve the right to change the Booking process at any time, with changes automatically taking effect from the date such changes are posted on the Site.

At all times throughout your trip a government-issued photo ID is required for security checks at airports, hotels and car rental locations and may be required for attractions and other products as deemed necessary by the relevant Travel Suppliers.

In addition to the required government-issued ID as stated above, proof of citizenship (Passport) is required for international travel (for most countries outside of the United States). Please note that it is your sole responsibility to ensure that you meet the passport, visa, and/or health requirements of the countries you wish to visit and those that you transit (even if it is for a simple flight change). Many countries require that your passport should be valid for a minimum period from the date of arrival into that country. For any questions regarding what the applicable minimum period is and any other conditions or passport/visa requirements for travel, you should contact the corresponding local consulate of the countries to which you are travelling.

Neither CheapOair nor its affiliates accept any responsibility, and you will not be entitled to any refunds whatsoever, if you are denied boarding, delayed or deported due to non-fulfillment of the above.
  • Government entry/exit fees may apply, depending on your destination.
  • These are your sole responsibility and will be additional to your Booking charges.
  • All travelers on your Booking (if more than one passenger) must travel on the same itinerary. Individual passengers cannot be added to, and/or deleted from your Booking.
CheapOair reserves the right to correct errors in any advertised price and, if applicable, give you an option to either cancel the Booking or allow CheapOair to collect an amount equal to any increase in price from your provided credit or debit card, prior to your departure.
  • Each Service Element listed in your Booking is provided by the respective Travel Supplier.
  • Frequent traveler points and/or miles may or may not be available for any portion of your Booking. You must check this with the relevant Travel Supplier.
Once you have made your Booking, you cannot transfer or change the name(s) or destination(s) listed in your Booking.

Your Booking will be fulfilled on the delivery date set out in your ticket information email or, if no delivery date is specified, then on the date the ticket is issued, unless there are exceptional circumstances.

The terms of this agreement incorporate by reference the terms of each airline’s contract of carriage. Passengers may inspect the full text of the contract of carriage at the each airline's airport or city ticket offices. Passengers have the right, upon request to the airlines, to receive free of charge by mail or other delivery service the full text of the contract of carriage. The incorporated terms of the contract of carriage may include: (1) Limits on the airline's liability for personal injury or death of passengers, and for loss, damage, or delay of goods and baggage, including fragile or perishable goods; (2) Claim restrictions, including time periods within which passengers must file a claim or bring an action against the airline for its acts or omissions or those of its agents; (3) Rights of the airline to change terms of the contract; (4) Rules about reconfirmation of reservations, check-in times, and refusal to carry; (5) Rights of the airline and limitations concerning delay or failure to perform service, including schedule changes, substitution of alternate airline or aircraft, and rerouting.

Pricing, Taxes/Fees, and Payment:

Our total prices include all taxes and fees applicable to airfare, hotel accommodation, car rentals and activities included in your Booking, unless stated otherwise in your ticket information email or in these Terms & Conditions. Additional fuel surcharges, security, baggage, seat reservation, hotel incidentals, and other applicable service charges may apply which will be charged by the relevant Travel Supplier at time of check-in. You are solely responsible for any such additional charges due to the Travel Supplier. If you have any questions about such charges, please contact the relevant Travel Supplier directly.

Prices quoted for Service Element(s) do not include liability insurance, collision damage waiver, personal accident insurance, personal effects protection, drop-off charges, gas, child safety seats, sky racks or incidental room charges at the hotel (telephone, movies, energy surcharges and any applicable increases in taxes). All such charges must be paid at the car rental pick-up location and/or at the check-in counter at the hotel.

Prices quoted also do not include any additional flight fuel surcharges or other surcharges which may be imposed from time to time by the relevant Travel Supplier or authorities, all of which must be paid by you.

Payment must be made in full with a valid credit or debit card at the time of Booking. CheapOair accepts all major credit or debit cards with a verifiable billing address.

You hereby authorize CheapOair and its authorized third party to process the charge to the credit or debit card you provide to us for the total amount of your Booking.

You may be required by the relevant Travel Supplier(s) to present a valid credit or debit card at the time of check-in at the hotel and/or at the pick-up location of the car rental company to provide confirmation of authorized card usage and/or to secure any additional charges. The cardholder must be a traveler listed on yourBooking.

All offers, prices, and conditions of sale may be subject to:
  • change without notice;
  • advance purchase, eligibility, seating, or other limitations;
  • travel days, dates, minimum or maximum stays, holidays, seasons, blackout dates, stopovers, and/or waitlisting restrictions;
  • reservation validation limitations of up to one year (if any extension permitted, penalties/restrictions may apply);
  • other conditions/restrictions; and
  • availability.
If your itinerary involves an ultimate destination or stop in a country other than the country of departure, the provisions of a treaty known as the "Warsaw Convention" may be applicable to your entire trip, including any portion entirely within the country of origin or destination. The Warsaw Convention governs and may limit the liability of certain air carriers for death of or personal injury to passengers and/or loss of or damage to baggage.

A reservation is not complete until confirmed/ticketed. To protect our customers, we verify with the credit/debit card company that the billing address and credit card verification number you provided to us is accurate and that your debit/charge will be accepted. Until such information is verified, the fare is subject to change. We are not responsible for any transaction that is declined based upon a credit/debit card that is declined by the issuing company or a travel provider or if, for any reason, the debit/credit card billing address and/or credit card verification number cannot be verified in a timely manner, nor are we responsible for any changes in fare or any other charges that may occur during our verification process. In the event the fare selected is not available an approval code may have been issued on your credit card. If the transaction is not completed the approval code may temporarily credit the amount from your bank account.
ADVICE TO INTERNATIONAL PASSENGERS
Passengers embarking upon a journey involving an ultimate destination or a stop in a country other than the country of departure are advised that the provisions of treaties known as the Montreal Convention and the Warsaw Convention may be applicable to their entire journey including the portion entirely within the countries of departure and destination. The Conventions govern and in most cases limits the liability of carriers to passengers for death or personal injury. Additional protection can usually be obtained by purchasing insurance from a private company. Such insurance is not affected by any limitation of the carrier's liability under the Montreal Convention or Warsaw Convention. For further information please consult your airline or insurance company representative. For more details about the carrier’s liability under the Warsaw convention, please click here
LINKS
The Site provides links to other websites as a convenience to you or as advertising of other suppliers and vendors related or unrelated to travel. We do not endorse any such suppliers and vendors nor are we responsible for the contents of other websites or their privacy policy or other practices. If you decide to access other websites you do so at your own risk and it is your sole responsibility to read their Terms & Conditions and ensure that whatever links you select or software you download (whether from this Site or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature such as malware.
OUR FEES AND EXCEPTIONS
"Domestic Travel" means any travel within the United States and Canada.

"International Travel" means any travel outside of the United States and Canada.

"Passenger Type" means adult, child, infant, senior, student, youth and military.

ONLINE TRANSACTION BOOKING FEES

For most airfares purchased online, CheapOair's recommended booking service fee is approximately $28 per person on all passenger type tickets for both domestic and international travel. This fee may vary and is subject to change without notice. TOTAL FINAL PRICE REFLECTED IS THE ACTUAL AMOUNT TO BE PAID WHICH ALREADY INCLUDES ANY UPDATED FEES AND DISCOUNTS. YOU HAVE THE RIGHT TO NOT MAKE THE PURCHASE IF THE TOTAL AMOUNT IS NOT ACCEPTABLE.

Billing: Your credit card maybe billed in multiple charges not exceeding the total amount. All transaction service fees are 100% non-refundable.

Exceptions to the Service Fees Policy:
  • Online hotel booking service fees - up to $15 per night, per room.
  • Online car rental booking service fees up to $15 per rental.
  • Online vacation package booking service fees - up to $50 per person.
  • Business and First Class Airfares - Service fees are up to $100 per passenger on all passenger type tickets.
  • Multi-city trips – Service fees are up to $100 per passenger on all passenger type tickets.
  • Multi airline trips / Cities with high fraud rates / Flights booked within 24 hours of departure - Service fees are up to $35 per passenger on all passenger type tickets.
Service Fees - No representations are made for the service fees charged. It is only for Site usage and booking creation. No representations are made for service fees charged for booking through our call center and those fees may be higher. There are no representations or warranties except for using our call center agent's assistance in searching various airfares and other travel products and making the booking. All types of service fees may change at any time and the most updated fees may not be reflected here.

CHANGES TO FLIGHTS ALREADY PURCHASED
Any and all changes made to the itinerary are restricted and are subject to airline fare rules, whichever is more restrictive; most of our tickets,hotels,cars,packages and cruises do not allow any date or name changes after the booking is completed. CheapOair does not guarantee, and shall not be responsible for, any bookings or reservations made or confirmed to you in the event that the original itinerary has been changed by the supplier pursuant to customer's request or supplier's schedule changes.
EXCHANGE FEES
For any itineraries where changes are permitted, an exchange/change fee is charged by CheapOair plus airline penalties and any fare difference. Please contact our call center to determine the total cost of exchanging your ticket. (These fees are subject to change without notice, the latest updated fees will be provided by the agent on the call.)
Our Recommended Ticket Exchange fees (not including airline fees and not including fare difference) are:
  • Domestic Coach / Economy Travel - with a departure date more than 10 days away - up to $100
  • Domestic Coach / Economy Travel - with a departure date within 10 days - up to $150
  • International Coach / Economy Travel - with a departure date more than 10 days away - up to $200
  • International Coach / Economy Travel - with a departure date within 10 days - up to $300
  • As per our “Compassion Exception Policy”, customers who are senior citizens, in the military or physically impaired, have been affected by natural disasters, or are terminally ill can get a waiver on all or a portion of CheapOair fees. Please review our Compassion Exception Policy in detail.
CANCEL AND EXCHANGE
Most of our airline tickets are 100% non-refundable. In certain cases where the airline may allow cancellations, a credit may be valid towards a future ticket purchase by the same traveler with travel on the same airline. An applicable penalty and a fare difference (if any), will be added in these cases. Usually the credit issued by the airline supplier is valid with time constraints and a specific expiration date and should be discussed with a customer service agent. All such bookings where the cancellation may be permitted must be cancelled prior to the scheduled departure time of the first flight segment by calling our customer service center. We do not guarantee any cancellation. A cancellation fee of $50 per person per ticket must be paid to us at the time of cancelling the booking; we retain this fee. The credit will be held for a limited time period, please ask the customer service agent for the specific date by when you must use this credit or you will lose the credit amount. When you are ready to make the new booking, you will have to the pay fare difference (if any), applicable airline penalties for that fare and CheapOair's exchange fees. All such changes are governed by the airlines' rules and regulations and are out of our control. CheapOair does not provide any representations or guarantees on changes or fees. If you are cancelling the booking and applying for a refund please read our Refunds Policy. Read more about our Change Policy if you wish to exchange the tickets for new dates or routing.

No additional representation is made for our exchange fees except that an agent will assist you in locating your desired new flights and attempt to re-book the new flights based on availability and other factors.
As per our “Compassion Exception Policy”, customers who are senior citizens, in the military or physically impaired, have been affected by natural disasters, or are terminally ill can get a waiver on all or a portion of CheapOair fees. Please review our Compassion Exception Policy in detail.
MULTIPLE AIRLINE ITINERARIES
If your Itinerary consists of more than one airline, therefore two separate fare rules will be used, different rules and policies (for example, for baggage fees, change fees, and refunds) may apply in each direction or for each airline. For changes, refunds, exchanges, each airline may charge separately. In case of Schedule change or cancellations: if your initial flight is cancelled or the schedule is changed by either you or the airline, the other airline with which you booked your return flight is not obligated to issue a refund or change your itinerary. You are responsible for complying with each airline's terms and conditions, which may differ (for example, check-in times and limits on baggage size/weight). It is advisable you print your outbound and return portions of your e-ticket confirmation for all flights prior to travelling. You may be asked for proof of your return ticket at check-in.
CANCEL AND REFUND
Most of our airline tickets, hotels, pre-paid car rentals, vacation packages and service fees are non-refundable. Trip protection insurance is refundable within 10 days of purchase if travel has not commenced and you have called our customer service center to cancel. All cancellations must be done over the phone only. We can accept refund requests only if the following conditions have been met:
  • you have applied for a cancellation and refund with us and if the fare rules provide for cancellation and refunds;
  • you are not a "no show" (most "no show" bookings are in-eligible for any waiver from suppliers for refund processing); and
  • we are able to secure waivers from suppliers to process this requested cancellation and refund.
We are unable to provide a specific time line for how long it may take for this requested refund to be processed. All refund requests are processed in a sequential format. Once you have provided our customer service agent with your cancellation request, we will then send you an email notification that your request has been received. This notification does not automatically qualify you for a refund. This only provides you with an acknowledgement of your request and provides you with a tracking number. Upon receipt of your request we will work with the suppliers such as airlines, hotels, car-rental companies to generate a waiver based on airline and other supplier rules and notify you of the supplier decision. Our services fees associated with the original travel reservation or booking are not refundable. Please note that we are dependent on the suppliers for receiving the requested refunds. Once the refund has been approved by the supplier it may take additional time for this to appear on your credit card statement. Generally, all suppliers will charge a penalty for refund. This entire process may take 60-90 days from receipt of your request to receiving credit on your statement. Apart from the airlines and other suppliers refund penalties, CheapOair will charge a fee for processing this $50 – $300. All refund fees are charged on per ticket per person basis. These fees will only be assessed if a refund has been authorized by the supplier or a waiver has been received and when the airline/supplier rules permit such refunds. If such refund is not processed by the supplier, we will refund you our fees that may have been charged to you for such refund processing, but not our previously charged service fees for the original travel reservation or booking.

As per our “Compassion Exception Policy”, customers who are senior citizens, in the military or physically impaired, have been affected by natural disasters, or are terminally ill can get a waiver on all or a portion of CheapOair fees. Please review our Compassion Exception Policy in detail.
BUSINESS AND FIRST CLASS AIR TRAVEL
Our fees for business and first class air travel:
  • Booking Service Fees: up to $100 per passenger
  • Date and routing changes: up to $300 per passenger
  • Cancel and refund: up to $300 per passenger.
The above fees do not include airline fees and any fare difference.

As per our “Compassion Exception Policy”, customers who are senior citizens, in the military or physically impaired, have been affected by natural disasters, or are terminally ill can get a waiver on all or a portion of CheapOair fees. Please review our Compassion Exception Policy in detail.
DISCOUNT OF AIRFARES
In accordance with the US Airline Deregulation Act, Open Sky Agreements, and subsequent codifications, discounting air tickets is now legal. Due to our large volume, and numerous purchasing sources, we are allowed to bring you many published air fare prices for less than the carriers' published price. The value of discount may vary based on fare type, availability, seasonality, referral source and destinations. Such discounts may continuously change and vary.
PROMO CODES
  1. CheapOair may issue certain promo codes which are generally valid for online travel reservations and bookings, though some specific CheapOair promo codes may only be used over the phone through our customer service center.
  2. We invite you to sign up for our newsletter to receive promo codes by email.
  3. The maximum discount from all CheapOair promo codes is the value of our service fees and/or "Traveler Assist" fees (up to 70%).
  4. CheapOair promo codes are non-transferable, can not be sold or bartered and hold no cash value.
  5. To receive the value of the discount, a valid promo code must be entered in the promo code link on payment page. If the code is not entered the discount cannot be redeemed and has no value. Due to technical problems, if the code is not accepted or a coupon link is not present, you have the right to not purchase the product or service, but in no circumstances will the credit be applied after purchase is made.
  6. CheapOair promo codes offers may be revised or withdrawn any time without notice, even if other websites are displaying the same offers.
  7. For all technical errors there is no recourse except you have the right to not make the purchase.
  8. If the offer is withdrawn, the promo code becomes invalid and the Site and system will not accept the promo code when entered. This is final and you have the right at that point to continue with original price or not continue with your purchase.
  9. The final price displayed (with or without promo code) will be the amount billed/charged and there will be no credits/discounts applied after purchase for absolutely any reason.
  10. CheapOair promo codes may not be combined with another offer.
We reserve the right to decline any transaction that may have had an error in promo code value even after the booking is created and booking receipt is issued.
NEWSLETTERS
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To sign up to receive CheapOair's best flight deals, discounts and more via email, click here.

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To unsubscribe, click here.

Promo Code Terms

The promo code offer is on our transaction service fees only, Discount varies based on the transaction service fees charged for that ticket or travel reservation, and the value of discount will be up to the amount of the service fees charged for that transaction or the promo code's value per transaction whichever is less. You must use the promo code at check-out to redeem this offer. This offer may be revised or dis-continued without notice.
SMS ALERTS
CheapOair SMS Alerts - Terms of Service

By texting "Travel" and then "Join" to our short code 31996, you agree to receive up to 6 automated promotional short text messages (“SMS”) per month from CheapOair. You acknowledge and understand that your consent is not a condition of purchase.

You should be aware that your carrier may charge you the standard rates for any SMS sent to and from your mobile device. If you have any questions about your standard SMS rates applicable to your text plan or data plan, it is best to contact your wireless provider.

You can cancel the SMS service at any time. Just text "STOP" to 31996. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive promotional SMS messages from us. Unsubscribing from our SMS promotional list will not preclude us from sending you service related SMS in connection with an existing CheapOair booking.

If you want to join again, reference the keyword list below to sign up for the alerts you want to receive and we will start sending SMS messages to you again.
  • Text "Travel" to 31996 to receive promotional SMS alerts.
For all questions about the SMS services provided by CheapOair, you can send an email to TextAlerts@myCheapOair.com.

If you have any questions regarding privacy, please read our privacy policy.
FARE CHANGES
All bookings are not guaranteed until ticketed. At times, even after the confirmation of a reservation, the fare may change as revised by the supplier. We will notify you of any fare changes and we do not assume any responsibility - financial or otherwise for any such fare changes made by the supplier. We will notify you of the new fare and at that point you may either cancel or still purchase the product or service at the new cost. You have the right to cancel the booking at no cost to you if there is a fare increase before ticketing and prior to your card being charged; you will not be charged any fees for cancelling such a booking.
PRICE ASSURANCE GUARANTEE
Once a booking is confirmed, a booking number is generated and an email confirmation with the booking number received, we then guarantee* that you will only be charged the Total Quoted Price even if the airfare has changed.

Your Credit card may be billed in multiple charges not exceeding the total quoted price.

* Price Assurance Guarantee Exclusions:
  • Bookings where-in the credit card has declined.
  • Bookings where-in the customer has initiated/requested changes to the original booking.
  • Bookings where-in there has been an airline schedule change or cancellation and customer has not accepted the airline provided alternate flight option.
  • Bookings, which at our discretion have been determined to be high risk and/or those that could not be determine to be authentic. For your security and protection have then been cancelled.
Last Minute Booking Rules:

For bookings made within 24 hours of departure time, we may contact you by email or phone to verify the transaction (we may do this for other high risk transactions as well). If we are un-able to verify this transaction or are un-able to reach you, we may cancel the booking. It will be the customer’s responsibility to then find other alternatives from other sources. We cannot guarantee the price of the airfare in such cases.
PAYMENT ACCEPTANCE POLICY
We accept credit cards and debit cards issued in US, Canada and several other countries as listed in the billings section. We also accept AE/AP billing addresses.

Please note: airfares are guaranteed only upon ticketing, and not upon submission of payment. Please also note: your credit card may be billed in multiple charges totaling that final total price. If your credit card payment is not processed for any reason, we will notify you within 24 hours. If there is a fare change while processing your transaction, you will be notified. You have the right to decline this transaction and, if you do so, you will not be charged.

We provide a 100% Safe and Secure Credit card transaction guarantee. Please view our 100% Safe Purchase Guarantee on Credit Card usage on our site.

Please note: all hotel, car rental and tour/activity bookings are only confirmed upon delivery of complete confirmation details to the email you provided with your reservation. In some cases, pre-payment may be required to receive confirmation.

In order to provide you with further protection, when certain transactions are determined to be high-risk by our systems, we will not process such transactions unless our credit card verification team has determined that it’s safe to process them. In order to establish validity of such transactions, we may contact you or your bank.
TICKET DELIVERY
Most tickets are electronic (e-Tickets), however with certain itineraries where an e-Ticket is not available a paper ticket will be issued. Please check the shipping charges before confirming the booking. If an e-Ticket could not be issued for a particular reservation or if a delivery was being made of another product or service, CheapOair will send the paper ticket, product or service through a secure mode of delivery (a reputable carrier company) and the applicable shipping charges will be debited to the credit holder's account as per rates published on the Site. These shipping charges are displayed before you make the booking and you may select not to purchase the tickets to avoid shipping charges. CheapOair does not assume any responsibility for the fault of the delivery company. We will attempt to redeliver but do not provide any guarantees for redelivery on time. If you provide an incorrect address, then you may have to pay excess fees to the delivery company for alteration of the address. You will be billed to the credit card used for payment. If an e-Ticket is generated the ticket information will be available on the Site.
CREDIT/DEBIT CARD PAYMENTS
  1. All credit cards must have a verifiable US, Canadian or other country billing address. To see the list of countries where credit cards are accepted, click the drop menu down in the check-out page.
  2. If your credit card is declined for any reason, we will notify you within 72 hours. Simply submitting the credit card does not automatically guarantee ticketing.
  3. CheapOair bears no responsibility in the event your credit or debit card is not approved or charged.
  4. There can be many reasons why your credit or debit card may not have been approved or charged. Examples of these maybe: airline could not confirm the booking, fare increased since payment information was submitted and prior to ticketing; or sufficient funds not available on the credit card. In such instances where the fare may have increased, you will be provided with alternate options and you have the right to cancel the booking at no cost to you. When the booking is ticketed at the cost originally quoted to you the ticket becomes non-refundable and non-cancellable.
  5. CheapOair uses stringent safety measures for credit card payment processing. Fraudulent transactions, if any, are reported to airport security, airlines and other federal and state law enforcement.
  6. You agree to be liable for any and all credit card payments and you agree not to dispute charges after the purchase has been made and your tickets and/or other products have been delivered by email confirmation or have been shipped to you. You agree to reimburse CheapOair in cases of charge back or credit card disputes where you have genuinely purchased a service on our website.
  7. Most credit card transactions over the phone to our Customer Service Department are recorded and are available as evidence in case of any dispute.
  8. Online credit card transactions are authorized at the time a user or anyone acting on their behalf accepts these Terms & Conditions and continues with the purchase.
  9. All bookings and fares are not guaranteed until ticketed by the supplier. For hotels, car rentals, and vacation packages, bookings are not guaranteed unless you receive a confirmation number by email.
  10. When certain transactions are determined to be high risk by our systems, we will not process such transactions unless our credit card verification team has determined that it's safe to process them. In order to establish validity of such transactions, we may contact you or your bank.
CREDIT CARD DECLINES
If your credit card declines at the time of processing your transaction, we will make all efforts to notify you by email within 72 hours. The transaction will not be processed if your credit card has been declined. The fare and any other booking details are not guaranteed. If there is a fare change you have a right to cancel the booking at no cost to you. There will be no service fees charged for this.
SEATS, MEALS, FREQUENT FLYER AND OTHER SPECIAL REQUESTS
Please note that your seats, meals, frequent flyer and other special requests are requests only. The airline reserves the right to apply any revisions to the requested seat allocation without notification. All requests should be verified with the airline. We do not guarantee you will be assigned the seat you have requested. We also do not guarantee that your meal, frequent flyer and other special requests will be confirmed by the airline. It is therefore recommended you contact your airline directly to confirm these requests. Click here to view the list of airlines and phone numbers.
BAGGAGE POLICY AND FEES
If you have excess baggage, you will have to pay any excess baggage fee assessed by each airline. Most airlines now charge baggage fees even for the first bag checked-in; we recommend traveling light to reduce these costs. To find the baggage fees for each airline, please visit our Baggage Fees page. Baggage fees range from $15 up to $200 or more depending on the size and weight of the bag and is per checked bag. These fees are to be paid directly to airline upon using such service. We make an effort to keep the baggage fees table updated but we recommend you contact the airline directly for the latest fees on check baggage and policy as it relates to baggage.
BAGGAGE POLICY ON CONNECTING FLIGHTS
When there are two or more airlines involved for connecting flights, you may have to reclaim your bags at the connecting airport and check-in again to continue your journey. In these cases, if you have excess baggage, you will have to pay any excess baggage fee assessed by each airline. Most airlines now charge baggage fees even for the first bag checked-in, we recommend traveling light to reduce these costs. To locate the fees on baggage check-in by airlines, please visit our Baggage Fees
BAGGAGE LIABILITY
For flights within the U.S., federal rules require any limit on an airline's baggage liability to be at least $3,300 per passenger. For international travel (including domestic portions of international journeys) different liability limitations apply to the loss, delay, or damage to baggage. If the Montreal Convention applies, the limit is 1,131 Special Drawing Rights (approximately $1700) per passenger unless a higher value is declared in advance and additional charges are paid. If the Warsaw Convention applies, the limit is approximately $9.07 per pound ($20.00 per kilogram) for checked baggage and $400 per passenger for unchecked baggage unless a higher value is declared in advance and additional charges are paid. Excess valuation may not be declared on certain types of valuable articles. Airlines assume no liability for fragile or perishable articles. Further information may be obtained from the airline.
AIRLINE OPTIONAL SERVICES AND PRODUCTS
From time to time and depending on the airline operating your flight(s), we may provide you with the option to purchase any Airline Optional Services and Products in connection with your ticket(s), which may include, without limitation pre-reserved seat assignment and checked baggage.

Such optional services and products will be provided to you by the airline(s) and their purchase cost shall be in addition to the ticket cost and subject to the each airline’s availability and terms of use. We strongly encourage you to check the restrictions the airline(s) operating your flight(s) might have in connection with the optional products and services you purchased through us.

You understand our entire aggregate liability to you arising out of or in connection with your purchase of any optional services and products is limited to the purchase amount of such services or products.

You acknowledge that we are acting as a marketing agent with regard to any airline optional services and products. We strongly encourage you to contact the operating carrier to resolve any issues concerning the use and availability of any such services and products.
AIRLINES SCHEDULE CHANGES/FLIGHT CANCELLATIONS
Airline Policy on Schedule Changes:

All Airlines have differing rules and policies regarding schedule changes, which are beyond our control.

Due to the operational needs of each airline, changes are often made to the flights that they are currently operating. Often these changes are a prediction of travel needs for a future dates but can also reflect same day changes. Types of changes could be: flight number changes, time changes, routing, date changes and or cancellations. Cancellations include when an airline has stopped or temporarily canceled service to certain cities, or stopped service on certain days of the week.

Cancellations:

Reasons for cancellations or schedule changes may include:
  • peak or high travel seasons;
  • low travel season;
  • airport terminal or gate changes;
  • fuel prices;
  • civil unrest;
  • natural disasters – volcano, earthquakes, hurricanes, etc.; and
  • bankruptcy.
CheapOair does not assume any liability whatsoever for cancelled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the airlines.

Our Policy on Schedule Changes:

We make every attempt to notify the customer of any schedule changes. It is always best to contact the airline to reconfirm you flights within 72 hours of departure.

Prior to Departure

If an airline has a change to any of its flights within a 4 hour period of your original flight times, we will notify you of such change by email. We will attempt to contact you via other information provided by you, but; if we are unable to get in touch with you, our email will serve as final notice. For all such changes within a 4 hour period, tickets will remain non-refundable. Certain ticket types may be non-refundable even when the schedule change is over 4 hours. CheapOair does not assume any liability whatsoever for cancelled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the airlines.

Date of Departure

If you have already arrived at the airport you will need to speak with an agent at the airline counter. During severe weather, options may be limited and although it is sunny where you are there may be bad weather at your destination or connection cities. You should always check the airlines website and weather channels for airport updates. It is always best to contact the airline directly, if it is the date of departure.

Customers Obligations:

It is always important for the customer to reconfirm their flights with the airlines 24 to 72 hours prior to departure, especially if they are already traveling. You should periodically check emails for updates regarding flight schedules and respond in a timely manner.

Customer Notification

Depending on departure date and when we receive the change from the airline we will attempt to send at least 3 emails and call at least 1 time. If you do not contact either CheapOair or the airline prior to your departure you may: miss your flights, lose the value of your tickets and possibly have your travel postponed by 1 or 2 days or even a few weeks before the airline can accommodate you.

Services Provided

Once you have contacted CheapOair we will contact the airline on your behalf and try to come to a resolution. In some cases the only resolution may result in cancellation of the flight and refund.

If a customer does not fulfill their obligation, they may miss their flight or lose the value of their reservation, and other options may not be available.

We will make every attempt to get the airlines in question to re-protect the customer. It ultimately depends on the airline or airlines involved. If the airline is unable to re - protect the customer we will request a refund.

In the event that a flight is cancelled, CheapOair will attempt to contact the airline, find other flight options and/or discuss refund options.
OVERBOOKING OF FLIGHTS
Airline flights may be overbooked, and there is a slight chance that a seat will not be available on a flight for which a person has a confirmed reservation. If the flight is overbooked, no one will be denied a seat until airline personnel first ask for volunteers willing to give up their reservation in exchange for compensation of the airline's choosing. If there are not enough volunteers, the airline may deny boarding to other persons in accordance with its particular boarding priority. With few exceptions, including failure to comply with the carrier's check-in deadline (which are available upon request from the air carrier), persons denied boarding involuntarily are entitled to compensation from the airline. The complete rules for the payment of compensation and each airline's boarding priorities are available at all airport ticket counters and boarding locations. Some airlines do not apply these consumer protections to travel from some foreign countries, although other consumer protections may be available. Check with the airline or call us for details.
UNACCOMPANIED MINOR
Tickets will not be sold directly to unaccompanied minors age 18 and under. Each airline sets its own policies and regulations for children traveling without adult supervision. Please check with the airline directly for minor age requirements, as the following items may change:
  • Some airlines may not allow unaccompanied minors to travel without an adult.
  • Some airlines will only allow unaccompanied minors to travel on non-stop flights.
  • Many airlines may require additional fees to be paid at check-in.
You must call the airline to verify rules and restrictions for unaccompanied minor(s) traveling alone.
VISA AND ENTRY REQUIREMENTS
All customers are advised to verify travel documents (transit visa/entry visa) for the country through which they are transiting and/or entering. Reliable information regarding international travel can be found at www.travel.state.gov and also with the consulate/embassy of the country(s) you are visiting or transiting through. CheapOair will not be responsible if proper travel documents are not available and you are denied entry or transit into a Country.

Your transaction with CheapOair does not guarantee entrance to the country of destination. Traveler understands that CheapOair accepts no responsibility for determining passenger's eligibility to enter or transit through any specific country. Information, if any, given by CheapOair's employees must be verified with government authorities. Such information does not imply responsibility on CheapOair's behalf.
GENERAL RESTRICTIONS
All flights should be confirmed with the airline directly as they may have last minute schedule changes. You must re-confirm at least 24 hours prior to departure for domestic flights and 72 hours for flights to Hawaii and international destinations.

In most cases, upgrades and standbys will not be permitted. Upgrades/standby are strictly the responsibilities of the respective airlines.

Many of our discounted tickets do not allow for frequent flyer mileage accrual.

All seat requests will be forwarded to the airlines. Please be advised that not all seat requests are guaranteed. If you want to receive immediate confirmation on your seat or if you have any special requirement such as "stretcher assistance" or "wheelchair", please contact the airline directly.

We reserve the right to cancel requests for travel to destinations that have been embargoed by the US government.

A passenger's duty or departure tax may be assessed upon departure from international destinations such as Mexico, Caribbean, the United Kingdom and Australia. These are local government taxes collected at the airports and are not included in initial ticket costs.

A $28 administrative fee will be charged for travel receipts requested for bookings that were made a year or more ago.
TICKET PROCESSING ERRORS/ISSUES DISCLAIMER
CheapOair is not responsible for any tickets that could not be processed due to inaccurate and/or incomplete verification of credit card information, and/or credit card decline and/or due to technical glitches. In extremely rare cases, airlines fares may change prior to the completion of ticketing process, in which case, CheapOair reserves the right to notify you of any fare changes within three (3) business days. However, for any fare changes up to $25 of the new fare (after a ticket processing error or issue only has occurred), we will absorb the difference of the fare. In the event that your original flights cannot be honored, CheapOair will make every effort to provide alternative flight/fare options. If we are unsuccessful in contacting you, we reserve the right to cancel your booking. We will send an e-mail advising you of the cancellation and this will serve as final notification. CheapOair will not be responsible for any fare increase and you have the right to cancel the booking at no cost to you in these cases. All fares are not guaranteed until ticketed.
HUMAN ERROR
If any of our agents make a mistake in the booking process we shall make reasonable attempts to rectify these errors at the time of occurrence. CheapOair stands committed to providing compensation up to a maximum of the entire service fees that CheapOair has collected for that booking in addition to a $50 coupon as redemption towards purchases from CheapOair within 12 months in the future. You must notify us of errors within 24 hours of receiving your itinerary. Beyond this 24 hour period, CheapOair will not be responsible for these errors.
ITINERARY RE-CONFIRMATION
It is the responsibility of the traveler who has booked with us online or has made the booking directly with a customer service agent to review and reconfirm names, dates, flight numbers, airlines and routing including all airport changes. If you discover any discrepancy in your itinerary, you are requested to immediately contact a CheapOair customer service agent within 4 hours from the time the booking was completed.

If you fail to contact us by phone within 4 hours of completing the booking, we shall consider the booking you have made to be acceptable to you and we do not assume any liability thereafter for any discrepancy in your booking.

You are requested to review and save the itinerary.
HAZARDOUS MATERIALS
Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. A violation can result in five years of imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. For further information contact your airline representative.
DISINSECTION
Some countries may require aircraft operating international flights to be treated with insecticides. Additional information can be obtained from the U.S. Department of Transportation
(http://www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements).
HOTEL RESERVATIONS RULES AND REGULATIONS
Photos of the hotel and information provided regarding the service, amenities, products, etc. have been provided to us by the supplier. CheapOair accepts no responsibility for any changes that the supplier has not updated.

Specific features such as bedding type or non-smoking rooms are simply a request and not guaranteed unless otherwise specified by the hotel. While most hotels will strive to honor your requests, neither CheapOair nor the hotel will guarantee that your request will be honored.

Some rates have special requirements such as Corporate, Government (including Military), AAA, or AARP membership. These rates will require you to present identification at the time of check-in to prove that you're eligible for those special rates. Hotel properties are not obligated to honor these rates if you do not qualify or if you don't have identification confirming your eligibility.

No refunds will be issued for unused room nights due to early departures.

Some hotels offer an Airport Shuttle as an extra service. You should always contact the hotel prior to check-in to find out availability and pricing.

Booking Bonus' that are offered by the hotels, such as free breakfast, tours, etc. are all subject to change and availability and are controlled by the hotel directly.

Pet Policies:

It is very important that you confirm directly with the property that they do, indeed, accept pets. CheapOair accepts no responsibility for an individual property's pet policy. You must call the hotel directly to confirm pet policies, including fees and pet restrictions on breeds and size.

Pre-Paid Reservations:

Prepaid Reservations are charged to your credit card at the time of booking. This charge includes Full Base Amount (room only) of the reservation. Resort fees, energy surcharges and cleaning fees, may be charged on a daily basis. They also will collect for incidentals such as meals, movies, games, wet bar, parking, and phone calls. Rates are only guaranteed at the time of booking.

Pre-Paid Booking Vouchers:

Some hotels will require a voucher at check-in. CheapOair will send the voucher to the email address supplied to us when your booking was made. It is always recommended you have a copy of your email confirmation with you at check-in.

Book Now, Pay Later Bookings:

Book Now, Pay Later Reservations use your credit card to hold your reservation until you arrive for check-in. CheapOair strongly recommends that you confirm Book Now, Pay Later reservations directly with the hotel, no sooner than 24 hours prior to check-in. On some non-prepaid hotels, hotel companies require a deposit up to the full amount of the stay. These rates are usually non-refundable, with no modifications allowed.

Meal Plans:

Meal Plan are the sort of dining arrangements that you have selected for your hotel stay. For example you may have selected a hotel which cooks all your meals for you and which are included in the price. Or, you may have selected an apartment with cooking facilities, which means you arrange your own meals. Meal Plan meanings and abbreviations are as follows:
  • Room Only (RO) means that no meals will be included in the price you have paid for your accommodation/vacation package.
  • Self-Catering (SC) means that no meals are included in the cost of your accommodation/vacation package, but you will be provided with catering facilities in your accommodation to cook light meals.
  • Bed and Breakfast (BB) means that breakfast is included in the price you have paid for your accommodation/vacation package.
  • Half Board (HB) means that your breakfast and evening meal is included in the price you have paid for your accommodation/vacation package. In some cases you can choose to receive lunch instead of breakfast - the hotel will confirm this upon arrival.
  • Full Board (FB) means that breakfast, lunch and evening meals are included in the price you have paid for your accommodation/vacation package.
  • All-Inclusive (AI) means all meals and locally produced drinks are included (until midnight, when a cash bar system may operate. This may vary depending on the accommodation). You may also be entitled to entertainment and non-motorized water sports laid on by your hotel.
Photos of the hotel and information provided regarding the service, amenities, products, etc. have been provided to us by the supplier. CheapOair accepts NO RESPONSIBILITY for any changes that the supplier has not updated.

Specific features such as bedding type or non-smoking rooms are simply a request and not guaranteed unless otherwise specified by the hotel. While most hotels will strive to honor your requests, neither CheapOair nor the hotel will guarantee that your request will be honored.

Some rates have special requirements such as Corporate, Government (including Military), AAA, or AARP membership. These rates will require you to present identification at the time of check-in to prove that you're eligible for those special rates. Hotel properties are NOT obligated to honor these rates if you do not qualify or if you don't have identification confirming your eligibility.

Pet Policies - It is very important that you confirm directly with the property that they do, indeed, accept pets. CheapOair accepts NO RESPONSIBILITY for an individual property's pet policy. You must call the hotel directly to confirm pet policies, including fees and pet restrictions on breeds and size.

Some hotels offer an Airport Shuttle as an extra service. You should always contact the hotel prior to check-in to find out availability and pricing.

Booking Bonus' that are offered by the hotels, such as free breakfast, tours, etc. are all subject to change and availability and are controlled by the hotel directly.

Hotel Changes, Cancellations and Refunds:

Any changes or cancellations should be requested by calling customer service.

No-Show Policy:

A No-Show is when you fail to show up to check-in for your reservation without prior notification. If you are not going to check in for your reservation you will need to contact the hotel directly. Depending on the hotel restrictions you may be charged penalties or lose the entire pre-paid or deposit amount of you booking.

Hotel Confirmation:

Hotels may take up to 24 hours to return a confirmation number. The process starts when you book the hotel on our Site. We will send you an email stating that your reservation is confirmed. This is to let you know that we have received your request. If you do not receive any email communication from CheapOair, please email feedback@cheapOair.com and include the confirmation number and a contact phone number. We suggest you to reconfirm your hotel reservation 24 hours prior to check in.

In many cases, the hotel will not receive the actual guest name until 72 hours prior to arrival. Your reservation is secured and guaranteed once you have received the final confirmation email and or voucher. We recommend you contact the property within three (3) days of your scheduled arrival to confirm your details.

All About Changes, Cancellations and Refunds

Any changes or cancellations should be requested by calling customer service.

We understand that sometimes plans change. Listed below are additional cancellation and change policies. Some policies may vary by property:
  1. For high-demand special events (i.e.: the Super Bowl, Olympics, New Year's Eve in Times Square) or peak seasonal dates many hotels may change the cancellation policies of the booking.
  2. Cancellations or modifications to the reservation may be subject to CheapOair cancellation fees in addition to fees charged by the property.
  3. Changes to dates, reduction in rooms or any other amendments are subject to fees based on the hotel's policy.
  4. No credits can be issued for unused room nights due to early departures.
  5. Stay extensions require a new reservation. Original room rate is not guaranteed.
  6. Refunds for early departures, no-shows or cancellations are at the sole discretion of CheapOair and CheapOair's hotel suppliers.
  7. We reserve the right to be indemnified by you in full against all loss, costs, damages, charges and expenses incurred by us as a result of any cancellation for any reason.
  8. You must call CheapOair if you have any issues during check-in or check-out. Many issues may be resolved by a simple phone call.
Payment, Taxes and Fees

In connection with facilitating your hotel transaction, the charge to your debit or credit card will include a charge for taxes and fees. This charge includes an estimated amount to recover the amount we pay to the hotel in connection with your reservation for taxes owed by the hotel including, without limitation, sales and use tax, occupancy tax, room tax, excise tax, value added tax and/or other similar taxes. In certain locations, the tax amount may also include government imposed service fees or other fees not paid directly to the taxing authorities but required by law to be collected by the hotel. The amount paid to the hotel in connection with your reservation for taxes may vary from the amount we estimate and include in the charge to you. The balance of the charge for taxes and fees is a fee we retain as part of the compensation for our services. The charge for taxes and fees varies based on a number of factors including, without limitation, the amount we pay the hotel and the location of the hotel where you will be staying, and will include profit that we retain.

For new reservations CheapOair will charge booking service fees - up to $32 per night, per room.

For changes/cancellations/refunds of hotel reservation, CheapOair will charge a service fee $25 per room per night in addition to any supplier penalty fees.

Except as described below, we are not the vendor collecting and remitting taxes to the applicable taxing authorities. Our hotel suppliers, as vendors, include all applicable taxes in the amount billed to us and we pay over such amounts directly to the vendors. We are not a co-vendor associated with the vendor with whom we book or reserve your travel arrangements. Taxability and the appropriate tax rate and the type of applicable taxes vary greatly by location.

For transactions involving hotels located within certain jurisdictions, the charge to your debit or credit card for taxes and fees includes a payment of tax that we are required to collect and remit to the jurisdiction for tax owed on amounts we retain as compensation for our services.

Please note that we are unable to facilitate a rebate of Canadian Goods and Services Tax ("GST") for customers booking Canadian hotel accommodations utilizing our services or for Value Added Tax ("VAT") or similar taxes imposed by countries outside the United States.

Currency conversions are based on approximate exchange rates at the time of booking and should be used for an approximate guide only. These rates are approximate base room charges. Individual hotels collect payment for per night room tax, resort fees, and cleaning fees, which may be accessed on a daily basis. They also will collect for incidentals such as meals, movies, games, wet bar, parking, and phone calls.
CAR BOOKINGS RULES AND REGULATIONS
All car rentals include a non-refundable CheapOair service fee of $15 which will be charged at the time of booking. If you have purchased car rental insurance, this will also be billed at the time of booking. Changes and cancellations to car rentals are subject to additional fees by us and/or the supplier.

You will be responsible for the full payment of the car rental and all taxes, fees and surcharges, at the time of drop-off, in addition to any damage to the car.

Renters not meeting the minimum age requirement will not be given a car and will be cause to void the policy agreement.

A valid driver's license and credit card (or other preapproved payment methods) are required at time of rental. If the driver's license is in another language other than English and the rental is in the United States, an International Driver's Permit may be required. Most rental companies require a Commercial Driver's License for renting a full size van.

Additional taxes and service fees may be imposed by the car rental agency at the time of pick-up and/or drop off. Please verify all fees and rental details with the car agency. Car rental reservations cannot be transferred from one person to another.

Additional equipment, such as child safety seats, navigation systems, etc. must be requested in advance and are not guaranteed. It is highly recommended you purchase some type of car insurance if you are not covered by your own policy. You can be held responsible for any damage to the rental car that was not documented prior to driving the car off the rental lot. There will be an additional fee for any "One Way" rentals. This fee can be higher if picking up in one state and dropping off in another. Please double check for any surcharges or fees if you will not be returning the car to the exact same location you picked it up from.

Daily rates imply a 24 hour reservation period. Weekly rates imply a 5-7 day reservation period. You could be charged additional fees for cars returned at a different time or date or location from the original reservation. For example, holding the car for 27 hours could cost you a single daily rate, plus an hourly rate or half a day rate or a full day rate as imposed by the supplier for the additional 3 hours.

Unlimited mileage rates have no restrictions on the number of miles you are allowed to drive. However, certain geographical restrictions may still apply. Miles per day rates specify a maximum number of miles that you are allowed to accumulate. A per mile fee will be charged for any additional miles.

Drivers Must:
  1. meet age requirements;
  2. present a credit card in the driver's name; and
  3. present a valid driver's license.
Payment Taxes and Fees:

All CheapOair car rental reservation booking fees are non-refundable. CheapOair will charge a service fee of $10 for cancellations or a change of reservation.

Other Restrictions:

Some rates may apply only to cars picked up within 24 hours of the arrival time shown on an airline boarding pass or ticket. If you require a pick up time outside of that timeframe, please contact the car rental agency to confirm they will honor your reservation.

If you are using a debit card, please check with the supplier or email us to determine if there are additional restrictions. Some rental companies will not accept a debit card as a valid form of payment and could result in being denied the rental. Local residents may have additional restrictions. It is recommended you check with us or the car rental company to verify. Falsifying information may void company liability and you may be responsible for any damages or injuries that may incur.
VACATION PACKAGE RULES & REGULATIONS

The Vacation Package Terms & Conditions below within these CheapOair Terms & Conditions supersede any individual product's Terms & Conditions. The Airline Ticket Terms & Conditions, the Hotel Terms & Conditions, the Car Rental Terms & Conditions, and the Attractions and Services Terms & Conditions supplement any area not covered by the Vacation Package Terms & Conditions. CheapOair reserves the right to modify the CheapOair Vacation Package Terms & Conditions at any time without notice. In the event that the CheapOair Vacation Package Terms & Conditions change, the modified terms will go into effect on the date when posted on this Site. The amended Terms & Conditions, including but not limited to, change and cancellation policies as shown below shall take precedence over any previously published and conflicting applicable policies and Terms & Conditions to any individual travel product included in the Vacation Package.

All prices are displayed in United States Dollars (USD).

All vacation packages are non- refundable and non-transferrable.

Your credit card will be charged for the full amount of your CheapOair vacation package at the time of booking. No portion of the vacation package is guaranteed (such as price, availability and/or dates of travel) until the full payment of the entire Vacation Package is received.

PAYMENT IN FULL CONSTITUES FINAL ACCEPTANCE OF THE CHEAPOAIR VACATION PACKAGE TERMS & CONDITIONS.

Government-issued ID and proof of citizenship are required for international travel (for all countries outside of the United State of America). It is your sole responsibility to provide the proper documents. Transit visas may be required. For any questions you may contact the corresponding local consulate of the countries to which you are traveling. At all times throughout the trip a government-issued photo ID is required for security checks at airport, hotels, car rental pickups, attractions, and other travel related products as so deemed by suppliers.

Citizens of the U.S. must carry a valid passport for international travel. You will not be entitled to any refunds whatsoever if travel with improper travel documents and thus resulting in denied boarding, delayed travel, or unused portions of your CheapOair vacation package.

All travelers on one a single booking record (if more than one traveler) must travel on the same itinerary. Upon completion of booking, individual travelers cannot be added to, and/or deleted from any CheapOair Vacation Package.

Name changes are not permitted. Your reservations cannot be transferred or changed to another name or destination upon completion.

Cancellation by Suppliers:

Each portion of your CheapOair Vacation Package is provided by the separate airline, hotel, rental car company and other travel service providers (each a "Travel Supplier"). In the event that a Travel Supplier is cancelling a portion of your Vacation Package, we will, at your request, try to obtain alternative arrangements. However, we will not be responsible for the performance of the Travel Supplier and/or for the reimbursement of money paid by you (and/or any incidental or consequential or other damages) if the Travel Supplier fails to perform its obligations. We accept no responsibility for information supplied to us by third parties.

Frequent traveler points and/or miles may or may not be available for any portion of a Vacation Package.

Special requests are just requests. We will endeavor to pass any reasonable requests to the Travel Supplier; however, we regret that we cannot guarantee that your special request will be fulfilled.

Pricing, Taxes/Fees, and Payment:

For new reservations CheapOair will charge service fees of $50 per person for flight bookings, $35 per room per night for hotel bookings and $15 for car rental bookings.

Prices and availability are valid only in conjunction with a vacation package in its entirety, and do not apply to any single portion thereof. CheapOair, due to contractual requirements, is not able to provide you with a breakdown of the cost for each portion of your Vacation Package booking.

Prices include all taxes and fees applicable to airfare, hotel accommodation, car rentals and activities of your vacation package. Additional fuel, security, baggage, seat reservation, hotel incidental, and other applicable service surcharges may apply which will be charged by the respective travel supplier at time of check-in. You are solely responsible for any such additional surcharges due to the Travel Supplier; if you have any questions about such surcharges, please contact respective the Travel Supplier directly. Government entry/exit fees may apply, depending on your destination.

Prices quoted for your vacation package do not include liability insurance, collision damage waiver, personal accident insurance, personal effects protection, drop-off charges, gas, child safety seats, sky racks or incidental room charges at the hotel (telephone, movies, energy surcharges and any applicable increases in taxes). All such charges must be paid at the car rental pick-up location and/or at the check-in counter at the hotel.

Payment must be made in full with a valid credit card at the time of booking. CheapOair accepts all major credit cards with a verifiable United States or Canadian billing address.

You authorize CheapOair and its authorized third party to charge the credit card you have provided for the amount of the vacation package booking.

Travel Suppliers require a valid credit card to be presented at the time of check-in at the hotel and/or at the pick-up location of the car rental company. This is to provide confirmation of authorized card usage and/or to secure any additional charges. The cardholder must be a traveler listed on the booking.

Debit cards may not be accepted by some Travel Suppliers. Check directly with the Travel Supplier prior to arrival.

Vacation Package Changes, Cancellation and Refunds:

You must call CheapOair prior to departure to change or cancel any CheapOair vacation package bookings. Please do not call the individual Travel Suppliers. Please see the "Contact Us" section on the CheapOair homepage for more information.

Once a package is booked, some or all of the components may be non-refundable. Packages can only be canceled according to the cancellation rules of each individual travel product component which make up the package.

All travelers on a single booking record (if more than one traveler) must travel together on the same itinerary. Upon completion of booking, individual travelers cannot be added to, and/or deleted from any CheapOair vacation package.

You shall be responsible for any and all cancellation fees assessed by CheapOair and travel suppliers for airline tickets, hotel reservations, car rental bookings and other travel services.

Partial changes or cancellations to one product component of the package may not be allowed by certain Travel Suppliers. In such cases all components such as air, car, and hotel must be changed at the same time. You can check with a CheapOair customer service representative for more detailed information regarding your package.

Upon commencement of your trip no changes are allowed and no refunds will be made for early check-out and/or car rental return, and/or for any unused portion of the vacation package.

In the event that changes or a cancellation is allowed to a vacation package, CheapOair's service fee for processing change will be $75 per person for flights, $25 per room per night for hotel and $10 for car bookings in addition to fare difference and applicable flight, hotel, car, or any other travel product-component associated penalties.

Cancel and Refund: In the event that a portion of your vacation package is refundable, the refundable portion thereof will be refunded less any cancellation fee. CheapOair's cancellation fee will be $75 per person for flights, $25 per room per night for hotels and $10 for car bookings in addition to applicable flight, hotel, car, or any other travel product-component associated penalties. No refund will be made for any unused or partially used portions of the vacation package.

Flight Component Policies:

  • Airline Ticket Terms & Conditions include various rules and restrictions which apply to your airline ticket(s).
  • Any and all changes are subject to availability, limitations and restrictions determined by Travel Suppliers (availability may be very limited during peak travel periods).
  • Most flight tickets are not changeable/transferable and non-refundable.
  • Origin and destination cities for any CheapOair vacation package cannot be changed.
  • No changes are allowed to the number of travelers.
Hotel Component Policies:
  • Hotel Terms & Conditions include various rules and restrictions that apply to your hotel booking.
  • Hotel properties cannot be changed, however, room category changes may be allowed in certain cases. Call CheapOair to inquire of such changes.
  • For certain hotels, once your booking is confirmed, your reservation may be non-refundable in its entirety. Check cancellation/change policy for the hotel prior to booking.
  • You will be solely responsible for any and all incidental charges at the hotel, including, but not limited to charges for telephone access, internet access, movies, energy surcharges, resort fees, parking fees, room service and other services provided by the hotel that you request during your stay at the hotel.
Car Rental Component Policies:
  • Car Terms & Conditions include various rules and restrictions that apply to your car rental reservation.
  • Booked car categories cannot be downgraded (i.e., mid-size to economy).
  • No refunds will be made for unused car rentals, in part or in its entirety whatsoever.
  • Extra charges, including but not limited to fuel, fuel plans; optional collision damage, personal injury, theft and/or other protection plans, airport assessed taxes and fees, overtime and drop off charges, children's safety seats, ski racks, GPS and other optional items, if any, are subject to direct payment by you to the car rental company at the car pick-up location.
Activities Component Policies:
  • Activities Terms & Conditions include various rules and restrictions that apply to your activities booking.
Responsibility: CheapOair makes arrangements with third-party suppliers for tour and package services and accommodations, including air transportation, lodging, and car rental (each a Travel Supplier). CheapOair is not an agent of the customer or of the travel supplier providing travel related services. By using this Site, you waive any claim against CheapOair, its subsidiaries or affiliates, and any of such party's officers, directors, agents, contractors, or employees, and expressly agree that neither CheapOair nor any of its subsidiaries, affiliates, officers, directors, agents, contractors or employees, shall be held liable for a) any loss of or damage to property or injury to any person caused by reason of any defect, negligence, or other wrongful act of omission of, or any failure of performance of any kind by any other transportation company, vendor, or supplier; b) any inconvenience, loss of enjoyment, mental distress or other similar matter; c) any delayed departure, missed connections, substitutions of accommodations, terminations of service, or changes in fares and rates; d) any cancellation or double booking of reservations or tickets beyond the reasonable control of CheapOair; and e) any claim of any nature arising out of or in connection with air or other transportation, services, or other features performed or occurring in connection with any package component. Your sole remedy, if any, is with the specific Travel Supplier regarding your claim for that travel product and/or service and not CheapOair.

CheapOair strongly recommends the purchase of travel insurance, which may help to recover certain change and cancellation fees. CheapOair recommends purchasing travel insurance from our travel insurance provider by adding trip protection to your CheapOair vacation package. Travel insurance pay outs are subject to limits of coverage. Please read the "Travel Insurance Terms & Conditions" for full details. For more information regarding available benefits or coverage, you may contact our travel insurance provider (Travelex) at 1-888-215-8334. Changes to your travel plans may require changes to your coverage. In the event your plans change, please contact our travel insurance provider to confirm that the coverage of your policy is adequate.

Documents:

Electronic confirmation and documentation will be sent to the email address on record unless otherwise stated.
SUBMISSIONS, FEEDBACK, REVIEWS AND BLOG COMMENTS
We welcome you as a CheapOair account member and we welcome your comments, submitted reviews of our services and the travel products and services of suppliers and vendors. CheapOair shall have the right (but not the obligation) to, monitor and review your Submissions (defined below) and any other information transmitted or received through our Site. We reserve the right to censor, edit, remove or prohibit the transmission or receipt of any information that we deem inappropriate or in violation of these Terms & Conditions. Any and all submissions, whether in text or graphical format to this Site by opening a CheapOair account, any e-mail, postings on this Site or otherwise (such as blogs and Facebook®), including any hotel reviews, questions, comments, suggestions, ideas or the like contained in any submissions (collectively, "Submissions"), you make includes an explicit consent to use such Submissions, and you hereby grant CheapOair and its affiliates and the affiliated, co-branded and/or linked website partners through whom we provide our travel products and services: a worldwide, nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sublicensable right to (a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such Submissions throughout the world in any media, now known or hereafter devised; and (b) use the name, any likeness and all graphics that you submit in connection with such Submission. You acknowledge that we may choose to provide attribution of your comments or reviews (for example, listing your name and hometown on a hotel review that you submit) at our discretion, and that such submissions may be shared with our suppliers. You further grant us the right to pursue at law any person or entity that violates your or our rights in the Submissions by a breach of these Terms & Conditions. You acknowledge and agree that Submissions are non-confidential and non-proprietary. We take no responsibility and assume no liability for any Submissions posted or submitted by you. We have no obligation to post your comments; we reserve the right in our absolute discretion to determine which comments are published on the Site. If you do not agree to these Terms & Conditions, please do not provide us with any Submissions.

You are fully responsible for the content of your Submissions, (specifically including, but not limited to, reviews posted to this Site). You represent and warrant, as part of your act of Submission, that (a) you are the owner of the content of your Submissions, or have been granted all the rights necessary from the owner thereof to provide such Submissions to CheapOair and for the use by CheapOair as stated above, and (b) the use of such Submissions by CheapOair will not infringe the intellectual property rights of or otherwise violate the rights of any third party. You shall be solely liable for any damages resulting from any infringement of copyright, trademark, or other proprietary right or any other harm resulting from your use of the Site and CheapOair's use of your Submissions.

You are prohibited from posting or transmitting to or from this Site: (a) any unlawful, threatening, libelous, defamatory, obscene, pornographic, or other material or content that would violate rights of publicity and/or privacy or that would violate any law; (b) any commercial material or content (including, but not limited to, solicitation of funds, advertising, or marketing of any good or services); and (c) any material or content that infringes, misappropriates or violates any copyright, trademark, patent right or other proprietary right of any third party. You shall be solely liable for any damages resulting from any violation of the foregoing restrictions, or any other harm resulting from your posting of content to this Site or any Submission. You acknowledge that CheapOair may exercise its rights (e.g. use, publish, delete) to any content you submit without notice to you and without any payment of any kind. If you submit more than one review for the same hotel, only your most recent submission is eligible for use.
CLAIMS OF COPYRIGHT INFRINGEMENT AND COUNTER-NOTIFICATION
CheapOair and its affiliates, officers, employee and agents respect the copyrights of others. If you believe in good faith that materials hosted by us infringe your copyright, you (or your agent) may send us a written notice that includes the following information. Please note that we will not process your complaint if it isn't properly filled out or if the complaint is incomplete:
  1. A clear identification of the copyrighted work you claim was infringed.
  2. A clear identification of the material you claim is infringing the copyrighted work, and information that will allow us to locate that material on the Site, such as a link to the infringing material.
  3. Your contact information so that we can reply to your complaint, including an email address and telephone number.
  4. statement that you have a "good faith belief that the material that is claimed as copyright infringement is not authorized by the copyright owner, its agent, or the law."
  5. 1. A statement that "the information in the notification is accurate, and under penalty of perjury, the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed."
  6. The notice must be signed by the person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Notices with respect to this Site should be sent to us by email to feedback@CheapOair.com for the fastest resolution.

You may also send us your notice using the contact information below:

Fareportal, Inc.
Attn: DMCA Complaints
135 West 50th Street, Suite 500
New York, NY 10020

Or you may fax it to: (212) 634-0764 Attn: DMCA Complaints

We will review and address all notices that comply with the requirements above. If we remove or disable access in response to such a notice, we may notify the owner or administrator of the affected site or content so that he or she can make a counter notification.

We suggest that you seek legal counsel before filing a notice. Any misrepresentations in your notice regarding whether content or activity is infringing may expose you to liability for damages (including costs and attorneys' fees) and penalties.

For any additional questions regarding the DMCA process for CheapOair, please contact us at (212) 478-0335.
ACCOUNT TERMINATION
In accordance with the Digital Millennium Copyright Act ("DMCA") and other applicable law, CheapOair has adopted a policy of terminating, in appropriate circumstances and at our sole discretion, subscribers or account holders who are deemed to be repeat infringers. We may also at our sole discretion limit access to the Site and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement. If you believe that an account holder or subscriber is a repeat infringer, please provide information sufficient for us to verify that the account holder or subscriber is a repeat infringer when filing your notice.
COUNTER-NOTIFICATION
CheapOair does not tolerate false claims of copyright infringement. If you believe that content that you posted to our Site was mistakenly removed due to a false claim of copyright infringement, then you can submit a DMCA Counter-Notice. When we receive a properly completed counter notification, we will forward it to the complaining rights owner. In the U.S., the DMCA allows us to restore your content if the rights owner does not file a court action against you within 10 business days of receiving the copy of your counter-notice.

To file a counter-notification with us, you must provide a written communication by fax or regular mail that sets forth the items specified below. Please note that you will be liable for damages (including costs and attorneys' fees) if you materially misrepresent that content is not infringing the copyrights of others. If you are not sure whether certain material infringes the copyrights of others, then we suggest that you first seek legal counsel.

To expedite our ability to process your counter-notification, please send us your notification using the following format:
  1. Identify the specific content that was removed or disabled by mistake. Indicate where that content appeared on our Site. Please provide the URL address if possible.
  2. Provide your name, mailing address, telephone number, email address, and a statement that you consent to the jurisdiction of Federal District Court for the judicial district in which your address is located, or if your address is outside of the United States, for any judicial district in which CheapOair may be found, and that you will accept service of process from the party who reported your content, or that party's agent.
  3. Include the following statement: "I swear, under penalty of perjury, that I have a good faith belief that the content identified above was removed or disabled as a result of a mistake or misidentification."
  4. Sign the paper.
  5. Send the written communication to the following address:
    Fareportal, Inc.
    Attn: DMCA Complaints
    135 West 50th Street, Suite 500
    New York, NY 10020
Or you may fax it to: (212) 634-0764, Attn: DMCA Complaints For any additional questions regarding the DMCA process at CheapOair please contact us at (212) 478-0335.
MISCELLANEOUS GENERAL TERMS & CONDITIONS
AUTHORITY TO SEND COMMUNICATION
By using this Site, making a travel reservation or booking, or approving this transaction you are authorizing CheapOair to send you communication in the form of email, postal mail, instant messaging, phone call and any other form of electronic or paper communication. These communications will be primarily for customer service and may include special offers.

COPYRIGHT AND TRADEMARK NOTICES
© 2006-2014 "CheapOair" and "CheapOair.com the only way to go!!" are registered trademarks. All rights reserved. © 2006-2014 Fareportal, Inc. All rights reserved. Fareportal, Inc. owns the copyright of all material displayed on this website. Anyone accessing this website may view and print material from this website for information purposes only. Any copyright material of this website is strictly restricted to non-commercial use only and must include this copyright notice. Fareportal, Inc. is the owner of the trademarks "CheapOair" and "CheapOair the only way to go!!". Other trademarks and service marks displayed on this Site are the trademarks and service marks of their rightful owners.

GOVERNING LAW AND DISPUTE RESOLUTION

All Bookings, whether made online using the Site or through our call center, are deemed entered into in New York City, and shall be governed by the laws of the State of New York without giving effect to the principles of conflicts of law, regardless of your location at the time of the Booking, your residency or citizenship.

Any dispute relating in any way to your visit to this Site, travel reservations and bookings made through this Site or our call center shall be submitted to confidential arbitration in the State of New York. Before resorting to this alternative, we strongly encourage you to first contact us directly to seek a resolution by emailing us at feedback@CheapOair.com.

Arbitration under this agreement shall be conducted by a single arbitrator to be agreed upon by both parties. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise. The cost of the arbitrator shall be paid by the losing party in the arbitration.

To the extent you have in any manner violated or threatened to violate the Site's intellectual property rights, CheapOair may seek injunctive or other appropriate relief in any state or federal court in the state of New York, and you consent to exclusive jurisdiction and venue in such courts.

For resolution of dispute, you may contact an arbitrator who will listen to both sides, weigh the evidence, and make a decision regarding the dispute.

REGISTERED SELLER OF TRAVEL

States in which CheapOair is required to hold a license to sell travel services are:

California: CST #2073455,

Florida: ST37449,

Iowa: SOT #967,

Nevada: SOT #2007-1137,

Washington: WASOT #602755832

(Affiliate DBA of Travelong, Inc.) CheapOair is covered under E&O insurance policy Any questions or comments about the Site should be e-mailed to feedback@CheapOair.com

TERMINATION

We reserve the right, in our sole discretion, and without liability, to terminate your access to all or part of the Site, with or without notice, for any reason or no reason.

SEVERABILITY

These Terms & Conditions are severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.

NO WAIVER

No failure on the part of CheapOair to enforce any part of these Terms & Conditions shall constitute a waiver of any of CheapOair's rights under these Terms & Conditions, whether for past or future actions on the part of any person. Neither the receipt of any funds by CheapOair nor the reliance of any person on CheapOair's actions shall be deemed to constitute a waiver of any part of these Terms & Conditions. Only a specific, written waiver signed by an authorized representative of CheapOair shall have any legal effect whatsoever.

DATA SCRAPING

If you abuse this Site with numerous scans, data scraping, or screen scraping, we reserve the right to terminate your access to this Site immediately, without notice.

NO RELATIONSHIP

Nothing contained in these Terms & Conditions shall be deemed or construed as creating a joint venture, partnership, independent contractor or employment relationship between us or any of the parties hereto based on your use of the Site or making travel reservations or bookings. Neither you nor CheapOair is, by virtue of these Terms & Conditions, authorized as an agent, employee or legal representative of the other party. No party shall have any power or authority to bind or commit any other party.
SERVICE HELP

For quick answers to your questions or ways to contact us, visit our Customer Support Center. Or, you can write to us at:

Attn: Customer Service - CheapOair
Fareportal, Inc.
135 W 50th Street, Suite 500
New York, NY 10020

Revised August 17, 2012
© 2006-2014 Fareportal, Inc. All rights reserved.

 
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