CheapOair.com Privacy Policy   Privacy Policy (Effective Date: November 13, 2013) Click to Verify
CheapOair.com is strongly committed to protecting your privacy.

Cheapoair has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions.

Please read this privacy policy ("Privacy Policy") to learn about our information collection and dissemination practices in connection with the CheapOair.com website and mobile application (collectively, the "Site"). By visiting any section of the Sites you agree to the practices described herein. If you do not agree to this Privacy Policy, you should not use the Site.

If you have questions or concerns regarding our privacy policy, you should first contact customer service at cservice@CheapOair.com. If you do not receive acknowledgement of your inquiry or your inquiry has not been satisfactorily addressed, you should contact TRUSTe at http://watchdog.truste.com/. TRUSTe will then serve as a liaison with us to resolve your concerns.


Cheapoair.com use of your private information.

CheapOair is committed to providing fair information practices and adopts the highest degree of privacy policy in protecting customer's private and personal information submitted to CheapOair in connection with purchasing travel products from CheapOair.

If you purchase a product or service from us or register for a competition or promotional offer on our website, we may request certain personally identifiable information from you. You must provide contact information such as first and last name, email, phone numbers, and shipping address , as well as financial information such as credit card number, card holders name and expiration date. Some information about you is required in order for you to register as a member, book travel itineraries, participate in a contest, ask us a question, or for other purposes in connection with your use of the website or our services.

CheapOair uses and stores sensitive information such as credit card number, cardholder's name, postal and billing address, and expiration date provided to us through our website or in any other way for billing purposes, and to fulfill your orders. We collect, use and store your other personal information, including your e-mail address, for the following general purposes: to provide you with travel services or other product that you purchase from us, to send your itinerary confirmation, vouchers, or service related notifications, to communicate with you as our customer, to provide you with special offers regarding products or services that may be of interest to you from our CheapOair, service providers or marketing partners, to solicit information from you, to resolve any disputes, collect any due fees, to enforce our Terms and Conditions and to prevent or recover any potential or actual losses resulting from or related to any suspect criminal activity including but not limited to fraud or identity theft.

CheapOair does not sell, trade, share or rent your personal information to third parties without your prior consent, unless otherwise herein described.

When you download and use our Services, we automatically collect information on the type of device you use, operating system version and device identifier.

We collect your location based information for the purpose of allowing you to book your hotels, flights and rental cars. We will not share this information with anyone. If you no longer wish to allow us to use your location based information, please do not use our service. You may alternatively, turn this off at the device level.


E-mail communications and newsletters

From time to time, we may notify you via email newsletter of any changes or additions to our site, and new offers and products from third parties that may be of interest to you. You may opt-out from our email newsletter by following the unsubscribe instructions in any email newsletter you receive from us.

Other sites accessible through links on our Site have their own privacy policies and data collection practices. Please consult each site's Privacy Policy before providing your personal information. CheapOair is not responsible for the actions of websites whose links are accessible through our Site or any actions of third parties that are not under CheapOair's discounted control.


CheapOair will not share your private information with any third party, except for the following situations and as outlined in this privacy policy:

We may share your information with our trusted parent company, corporate affiliates and subsidiaries, including but not limited to CheapOstay.com and HotelPricer.com. Our parent company, all of our affiliates and subsidiaries share our commitment to protect your private information and comply with a policy at least as restrictive as our Privacy Policy. They will also comply with all federal and state regulations regarding the use of your private information.

Your information may be shared with suppliers such as airlines, hotels, car rental partners, and/or activity providers who are directly involved in providing you with services or other products you purchased from our website.

Third parties who provide corporate services or functions on our behalf, including credit card processing financial analysis, customer service, call center services, marketing services, contest organization and administration, and fraud prevention may have access to your private information. Such third party vendors have access to and may collect your information only as needed to perform their functions and are not permitted to share, sell, trade or use the information for any other purpose. They are also required to follow data security practices at least as restrictive as ours.

In response to subpoenas, court orders, or other legal process, to protect or enforce our rights, and to defend against claims of any nature.

When we reasonably believe in good faith that it is appropriate to prevent, investigate or take any actions against illegal activities including but not limited to fraud and identity theft and to defend our rights, property of any kind and safety of our company, affiliates or subsidiaries.

As a result of a corporate transaction resulting in merger, consolidation, asset sale or when legally required to.
Save for the above mentioned situations, you will be notified when your personal information will be shared with third parties and given an opportunity to choose not to share such information.


Changing an updating your private information.

You may access your private information through your account on our website, if you created one. You can close your account or change your personal information by sending us an e-mail at cservice@CheapOair.com. We may retain some of your personal information for record keeping integrity or for statistical purposes.We may retain your personal information to comply with our legal obligations, resolve disputes, and enforce our agreements.

 
AGENTS
Like many other sites, this Site uses cookies to personalize your experience by providing you with relevant information and advertising, and to speed up the member sign in process. Cookies are information sequences stored on your computer. Cookies are not used to track your movement or perform any function other than to enhance your use of our Site and are not linked to personal information. If your browser does not support cookies, or you have not enabled cookies in your browser, many of these time-saving features will not work properly. Also, you need to have cookies enabled in your browser if you want to enter the member's area.

A cookie may be placed on your browser by our advertising server. These cookies are used only for purposes of tracking the effectiveness of advertising served by us on our Site.  No personal information about you is gathered by the use of these cookies.  Anonymous cookies may be placed on your browser by our third-party advertising companies who may use aggregated statistics about your visits to this and other web sites in order to provide advertisements about travel-related goods and services that you may be interested in.  The information collected does not include your personal information. We are not responsible for the cookies used by third parties whose link is provided on the Site, nor are we to be held liable in any way with regards to the information you share with third parties whose link is provided on our Site.

For more information about our third-party advertiser, or to learn more about the choices available to you regarding this anonymous information, please click here. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.

THIRD PARTY TRACKING TECHNOLOGIES
We use a third-party tracking service called Google Analytics that uses tracking technology to track non-personally identifiable information about visitors to our site in the aggregate.

We use an outside shipping company to ship paper tickets, and a credit card processing company to bill you for travel products. These companies do not retain, share, store or use personally identifiable information for any other purposes.

Clear Gifs (Web Beacons/Web Bugs)
Our third party tracking utility partner employs a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information.

Mobile Analytics
We use mobile analytics software to allow us to better understand the functionality of our Mobile Software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile app.

SECURITY
The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). [To learn more about SSL, follow this link http://www.verisign.com/ssl/ssl-information-center/how-ssl-security-works/index.html]

All of our secure servers use a high-grade encryption key (AES with 128 and 256 bit secret key) While secure mode provides SSL encryption, pages will take longer to download. Most users choose to sign up or sign in using standard mode to achieve quicker response time.

If you receive browser warnings when going from secure mode pages to non-SSL pages, it is most likely a warning that you are switching servers. As long as your data is entered on a secure mode page, it will only be transmitted to a secure server.

We follow accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. No method of transmission over the Internet, or method of electronic storage is 100% secure. We urge you to take every precaution to protect your personal data when you are on the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser.

If you have any questions about security on our Web site, you can send email us at [cservice@CheapOair.com]


GOVERNMENT AND LEGAL
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Site.

We may amend this Privacy Policy at any time. All amended terms automatically take effect as of the date this Privacy Policy is updated and published on the Site. Your continued use of the Site following the posting of changes to this Privacy Policy will mean that you accept those changes. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a prominent notice on this Site prior to the change becoming effective.

ll the terms used herein are to be interpreted as defined under our Terms and Conditions.

ACCESS TO PERSONALLY IDENTIFIABLE INFORMATION

If your personally identifiable information changes, or if you no longer wish to use our services, you may correct, update, delete or deactivate it by emailing our Customer Support at cservice@CheapOair.com or by contacting us by telephone or postal mail at the contact information listed below. We will respond to your access request within 30 days.

PUBLIC FORUMS

Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at cservice@CheapOair.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Social Media (Features) and Widgets
Our Web site includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

CHILDREN'S PRIVACY PROTECTION
CheapOair understands the importance of protecting children's privacy in the interactive online world. The Site is not designed for, or intentionally targeted at, children 13 years of age or younger.  It is not our policy to intentionally collect or maintain information about anyone under the age of 13.

OPT-OUT
We provide you the opportunity to 'opt-out' of having your personally identifiable information used for certain purposes when we ask for this information. For example, if you purchase a travel product, but do not wish to receive any additional marketing material from us, you can indicate your preference in our order form. However, we will still use your personally identifiable information to provide you with the services and products you purchased through our Site, including but not limited to sending you reservation and confirmation communications or vouchers.

If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication, or by contacting us at the address below, or by UnSubscribe Here.

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.


Customer Service,
CheapOair.com,
135 W 50th Street
Suite 500
New York, NY 10020
cservice@CheapOair.com

 
If you do not receive acknowledgement of your inquiry or your inquiry has not been addressed to your satisfaction, please contact TRUSTe. TRUSTe will serve as a liaison with us to resolve your concerns.
 
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