Policy Number:201A 0112
Travel Protection FAQs
This plan is provided by Travelex Insurance Services.
For more information about insurance, please call Travelex at 1-800-995-9261
For booking assistance or to book travel by phone, please call CheapOair at 1-888-437-2520
To file a claim on an existing travel protection plan, please visit www.claims-admin.com/COA or
call our claims department at 1-855-876-3447
Travel Protection Plan
Coverages
Underwritten by Stonebridge Casualty Insurance Company
Up To The Maximum Benefit Amount Per Person
Trip Cancellation
100% of Trip Insured Cost ($100,000 limit)
Trip Interruption
100% of Trip Insured Cost ($100,000 limit)
Trip Delay
$100
Baggage Delay
$100
Accidental Death & Dismemberment
$100,000
Travel Assistance Services *
Included
* Travel Assistance Services provided by Travelex’s designated provider.
Optional Upgrade (Cannot be purchased seperately)
Coverages
Underwritten by Stonebridge Casualty Insurance Company
Maximum Benefit Amount Per Person
Baggage & Personal Effects
$250 ($50 Deductible)
Emergency Medical and Dental Expense
$2,000 ($50 Deductible)
Emergency Medical Evacuation
$10,000
Flight Accidental Death & Dismemberment
$1 Million
Frequently Asked Questions
Q.Are pre-existing medical conditions covered under this plan?
The Insurer will not pay for any loss or expense incurred as the result of an Injury, Sickness or other condition of an Insured, Traveling Companion, Business Partner or Family Member booked to travel with you which, within the 180 day period immediately preceding the Insured's coverage effective date:
  • Received or received a recommendation for a diagnostic test, examination or medical treatment
  • Took or received prescription drugs or medicines, unless the condition for which the drugs or medicines are taken remains controlled without any change
Q.Why should I buy the travel protection plan?
Even the best-planned travel can be impacted by unforeseen sickness, or medical emergency, delayed flights, passport theft or baggage delays. Troubles can occur when you least anticipate them forcing you to cancel or interrupt your trip, lose your ticket investment, and incur unplanned expenses. By purchasing a travel protection plan, you are protecting your trip investment against the unknown and will find the peace of mind your trip deserves.
Q.For what reasons can I cancel or interrupt my trip?
You can cancel or interrupt your trip for covered reasons only. Examples of covered reasons for trip cancellation/interruption include illness, injury or death of you, a family member or traveling companion; supplier cancellations due to a strike; traffic accident en route to departure; a documented theft of passports or visas; a Terrorist Act; and your home made uninhabitable by fire, flood, hurricane or natural disaster. See Description of Coverage for more information. The Description of Coverage will outline all named reasons for trip cancellation and interruption. A claim should not be filed in the event the trip is cancelled or changed outside of the named reasons.
Q.What will I need to do if I must cancel my trip?
First, notify the airline that you are canceling. Then, if cancelling for a covered reason, call the travel protection claims department to request a claim form. To report your claim or to check the status of your claim, the Claims Administrator at 1-855-876-3447 use Plan Code - 201A 0112, Base Plan / 201B 0112 Base Plan Upgrade / 201C 0112 Rental Car Plan.
Q.What happens if my flight is delayed or cancelled?
The Insurer will reimburse up to $100 per day for reasonable additional expenses such as hotel accommodations, meals, telephone calls, and local transportation until travel becomes possible in case the trip is delayed 12 or more consecutive hours from the original departure time as a result of a delay of a regularly scheduled airline flight for one of the Unforeseen events listed below:
  • any Common Carrier delay
  • lost or theft of your passport(s)
  • travel documents, or money due to a reason not within your control;
  • quarantine or natural disaster
Q.Do I have coverage if my luggage does not arrive at my destination?
If your baggage is delayed for more than 24 hours upon your arrival at your vacation destination, this plan will provide coverage for the purchase of emergency essential items up to $100. If the Optional Upgrade is purchased, the insurer will reimburse for the lost or stolen baggage items up to $250 - subject to a $50 deductible.
Q.Does this plan cover Frequent Flyer Miles?
The value associated with Frequent Flyer Miles are not reimbursable under the plan if you must cancel or interrupt your trip. If you cancel your trip for a covered reason, you will only be reimbursed the money actually paid for the trip.
Q.Is there coverage for a terrorist incident?
Yes, the insurance plan includes coverage for a Terrorist Act occurring in your departure city or a city in your scheduled destination within 30 days of scheduled arrival. Please refer to the Description of Coverage for more details.
Q.If I am not satisfied with the plan, can I cancel and receive my insurance premium back?
If you are not satisfied for any reason, you may return your Description of Coverage within 10 days. Your plan payment will be refunded, provided you haven’t already left on your Covered Trip and/or provided there has been no covered expense.
Q.What travel reimbursements are eligible for coverage?
Eligible reimbursements are for travel arrangements booked through this website and do not include arrangements made outside or independently of this website.
Travel Insurance is underwritten by Stonebridge Casualty Insurance Company, a Transamerica company, Columbus, Ohio; NAIC #10952 (all states except asotherwise noted) under Policy/Certificate From series TAHC5000. In CA, HI, NE, NH, PA, TN and TX Policy/Certificate From series TAHC5100 and TAHC5200. In IL, IN, KS, LA, OR, OH, VT, WA and WY Policy From #’s TAHC5100IPS and TAHC5200IPS, Certain coverages are under series TAHC6000 and TAHC7000. Please take this Description of Coverage with you on your Covered Trip. This is a brief Description of Coverage, which outlines benefits and amounts of coverage available to you. To view your state-fi led from, please visit www.travelinsurance.com/SBPlans.aspx or call 1-800-819-9004to obtain your individual Policy in the following states:IL, IN, KS, LA, OR, OH, VT, WA and WY or your Group Certificate for all other states. Your Individual Policy or Group Certificate include the complete terms and conditions of your coverage and will govern the final interpretation of any provision or claim.

This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. If you have any questions about your current coverage, call your insurer, insurance agent or broker. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers.