We are all aware of the incredible upswell of Coronavirus Disease (COVID-19)-related issues affecting every aspect of our daily lives, both personal and professional. Over the past week, the entire travel industry has been inundated with requests from customers for the cancellation of upcoming travel plans. We at CheapOair have been no exception. As we all work our way through this pandemic, we want you, our loyal customer, to know that we remain committed to responding to every request and maintaining the highest possible standards for customer satisfaction.
The locations of our global call centers are affected by local government-issued guidelines to contain the spread of COVID-19. Because of those guidelines, our call center agents have not been able to reach our facilities. This has resulted in the loss of our ability to receive incoming phone calls. We are working hard to get service back up as quickly as possible. To immediately serve you, we have launched an online cancellation request form that can be accessed via the CheapOair website. We ask you to submit cancellation requests for future travel credit or for a refund when airline policies permit. You can also request any other changes to your bookings via this on-line form.
The volume of requests is extremely high, so we appreciate your patience and understanding as we work hard to service your requests. To best address the situation, we are processing requests by upcoming departure date - those whose travel is planned within 72 hours will be given priority. But be assured, every request received will be addressed. We have waived our cancellation, credit on hold and refund fees for all countries under Presidential Proclamation and discounted our fees by 30% for all other countries.
This situation is unprecedented, but we are confident that with our combined efforts we will get through this together. We are doing what we can to serve our customers while maintaining the health and safety of our global workforce. We will be updating our customers regularly and look forward to that day in the future when we all may return to our core mission of Uniting People & Places Across the Planet.
Yours in Strength,Sam S. Jain, CEOWerner Kunz-Cho, Co-CEO
The World Health Organization (WHO) has declared the outbreak of the 2019 novel coronavirus to be a global health crisis. As disruptions to flight travel occur across the globe due to the spread of this virus, many airlines are offering waivers to their passengers, such as the chance to reschedule a trip without paying change fees. This page has been created to help you find out what waivers you may be entitled to.
Below you'll find the "Travel Waiver Updates" table we've created. Please start by selecting your airline, to see relevant waiver information
If you have already submitted a request to have your non-refundable airline tickets refunded*, please be aware that with the enormity of the passengers that have been affected, your refund might take a little longer than usual to be completed. We are processing refunds in the order the request was received and once your refund has been processed, you'll receive an e-mail as a confirmation of completion of your refund. From this point, it should be reflected on your billing statement within 1 to 2 billing cycles based on your individual credit card's closing date.
We apologize for any inconvenience the delay may cause and hope you will understand the extraordinary nature of the current travel situation.
NOTE – Regardless of what your plans are, please note that –
Future Credit* -
Your reservation will be cancelled, and your tickets will remain on file for future travel as per airline policy. This is the preferred and faster option as per the airline' rules and policies, as not all airlines are allowing refund option.
Complete cancellation of all ticket and ticket refund* less original CheapOair service fee
Fees: For all countries identified by Presidential Proclamation 9984, our cancellation fees will be waived less original CheapOair service fees and certain ancillaries. Those countries include but are not limited to: The People's Republic of China, Iran, Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom and Ireland. For all other countries we are reducing our fees1 by 30%. If you opt for Future Credit, your cancellation fee will be $35 per ticket per passenger; if you opt for and are eligible for a Refund, the fee will be $70 per ticket per passenger. If you opt for an exchange, change fees1 will vary and there may be a difference in airfare.
To understand which policy your itinerary qualifies for, please review the "Travel Waiver Updates" below to review your airlines restrictions. Please be sure to review the columns specific to your trip.
*Original CheapOair service fees and certain ancillaries for your bookings are non-refundable.1Our post ticketing service fees
If you are traveling with one of the following airlines, please click here to cancel/change your booking.
If you wish to cancel or change your non refundable flights, please complete this form and we will have your flights cancelled/changed and will start the process with one of the following (based on your airlines’ specific restrictions).
Hold the value of your tickets for future travel. This is the preferred and faster option as per the airlines’ rules and policies, as not all airlines are allowing a refund option. Process a refund for the total values of your ticket(s) if airline policy permits - less original CheapOair fee. Change the dates and/or destination of your flight for future travel – an agent will contact you from this number (646)738-4849 (please do not screen calls from this number)
Fees: For all countries identified by Presidential Proclamation 9984, our cancellation fees will be waived less original CheapOair service fees and certain ancillaries. For all other countries we are reducing our fees1 by 30%. If you opt for Future Credit, your cancellation fee will be $35 per ticket per passenger; if you opt for and are eligible for a Refund, the fee will be $70 per ticket per passenger, and change fees1 will vary.
You will receive a confirmation receipt along with status updates on the process of your refund or future credit.
By submitting this form you are authorizing us to cancel your booking, select either hold for future credit or if airline rules permit to process a refund, and charge your credit card on file for any applicable post ticketing fees.
If your preference was refund and airline rules don't permit a refund, we will automatically issue you a credit for future travel. In case you have chosen the option to change the dates and/or destination of your flight for future travel, our agent would be contacting you.
Your customer support request has been sent. We will respond as fast as we can.
These are some links with coronavirus updates you may want to follow. We will be updating these links as the information gets available.
As many countries have enforced Entry Restrictions for those who have recently been in affected areas, please ensure that you will be able to enter the country of your final destination.
Due to the rapidly growing nature of this global health emergency, a lot of information is quickly being issued from the airlines regarding travel waivers. While we will do our very best to update this page regularly with new information as it becomes available, we cannot guarantee that the information is entirely complete or current. So, if your travel was affected by the outbreak, but you do not see a waiver related to your flight here, you may want to check with your airline directly as well, preferably via its website.
For purposes of changes or cancellations related to the COVID-19 pandemic, the Compassion Exception Policy applies to changes or cancellations during the declared effective period and within the geographic scope of a presidential proclamation or other order by the US federal government restricting travel because of the COVID-19 pandemic.
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