Airline Travel Waivers Due to the 2019 Novel Coronavirus

Overview

The World Health Organization (WHO) has declared the outbreak of the 2019 novel coronavirus to be a global health crisis. As disruptions to flight travel occur across the globe due to the spread of this virus, many airlines are offering waivers to their passengers, such as the chance to reschedule a trip without paying change fees. This page has been created to help you find out what waivers you may be entitled to.

Below you'll find the "Travel Waiver Updates" table we've created. Please start by selecting your airline, to see relevant waiver information

Ticket Refund Updates*

If you have already submitted a request to have your non-refundable airline tickets refunded*, please be aware that with the enormity of the passengers that have been affected, your refund might take a little longer than usual to be completed. We are processing refunds in the order the request was received and once your refund has been processed, you'll receive an e-mail as a confirmation of completion of your refund. From this point, it should be reflected on your billing statement within 1 to 2 billing cycles based on your individual credit card's closing date.

We apologize for any inconvenience the delay may cause and hope you will understand the extraordinary nature of the current travel situation.

NOTE – Regardless of what your plans are, please note that –

  • Your reservation MUST be cancelled prior to the scheduled departure date or you risk forfeiture of the value of the tickets and no refund, rebooking or re-routing option may apply. Your entire tickets will be lost.
  • Please review the “Travel Waiver Updates” listed below, by airline, to see their specific restrictions and policy. Fees may apply – see the Fee Section below.

Based on airline policy, you may be eligible for one of the following:

Future Credit* - Your reservation will be cancelled, and your tickets will remain on file for future travel as per airline policy. This is the preferred and faster option as per the airline' rules and policies, as not all airlines are allowing refund option.

Refund* - Complete cancellation of all ticket and ticket refund* less original CheapOair service fee

Fees: For all countries identified by Presidential Proclamation 9984, our cancellation fees will be waived less original CheapOair service fees and certain ancillaries. Those countries include but are not limited to: The People's Republic of China, Iran, Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom and Ireland. For all other countries we are reducing our fees1 by 30%. If you opt for Future Credit, your cancellation fee will be $35 per ticket per passenger; if you opt for and are eligible for a Refund, the fee will be $70 per ticket per passenger. If you opt for an exchange, change fees1 will vary and there may be a difference in airfare.

To understand which policy your itinerary qualifies for, please review the "Travel Waiver Updates" below to review your airlines restrictions. Please be sure to review the columns specific to your trip.

  • Itinerary (City to/from)
  • Scheduled Travel Date
  • Cancel/Refund (If applicable)
  • Requirements for Refund

*Original CheapOair service fees and certain ancillaries for your bookings are non-refundable.
1Our post ticketing service fees

Cancellation/Change Request Form

If you are traveling with one of the following airlines, please click here to cancel/change your booking.

  • American Airline (AA)
  • Air Canada (AC)
  • United Airline (UA)
  • Alaska Airline (AS)
  • Delta Airlines (DL)

If you wish to cancel or change your non refundable flights, please complete this form and we will have your flights cancelled/changed and will start the process with one of the following (based on your airlines’ specific restrictions).

Select your preferred option



Fees: For all countries identified by Presidential Proclamation 9984, our cancellation fees will be waived less original CheapOair service fees and certain ancillaries. For all other countries we are reducing our fees1 by 30%. If you opt for Future Credit, your cancellation fee will be $35 per ticket per passenger; if you opt for and are eligible for a Refund, the fee will be $70 per ticket per passenger, and change fees1 will vary.

You will receive a confirmation receipt along with status updates on the process of your refund or future credit.

 


By submitting this form you are authorizing us to cancel your booking, select either hold for future credit or if airline rules permit to process a refund, and charge your credit card on file for any applicable post ticketing fees.
If your preference was refund and airline rules don't permit a refund, we will automatically issue you a credit for future travel. In case you have chosen the option to change the dates and/or destination of your flight for future travel, our agent would be contacting you.

Important Links

These are some links with coronavirus updates you may want to follow. We will be updating these links as the information gets available.

Airline Travel Waiver Updates

Select :
Airline Name A/L Itinerary must include (To/Thru:) Original Travel Date: Rerouting Rebooking Cancel / Refund Additional Requirements for Refund
Aer Lingus EI Worldwide: For travel before 31May20 21Mar-31May20 Yes - fare difference/taxes apply The rescheduled trip is valid from 20Mar20-20Mar21, must rebook by 27Mar20 No N/A
Aer Lingus EI North America: Cancelled flights between Shannon and New York City (JFK) and Boston 31Mar20-30Apr20 Rerouting not permitted After 30Apr20 - fare difference and taxes apply Yes N/A
Aer Lingus EI North America: Cancelled flights between Dublin and Seattle, Los Angeles, New York City (EWR and JFK), Washington DC (IAD), Chicago (ORD), Boston, Miami, San Francisco, and Toronto. 31Mar20-30Apr20 (SFO and YYZ: 30Mar20-30Apr20) Rerouting not permitted After 30Apr20 - fare difference and taxes apply Yes N/A
Aeroflot SU China, including Hong Kong, Iran, Italy, S. Korea For tickets issued before 06Mar20 Rerouting not permitted Travel must begin by 31May20 Yes Original flight must be cancelled no later than 60 minutes prior to departure
Aerolineas Argentinas AR Aerolineas Argentinas: USA, ASIA & EUROPE 12Mar20-31Aug20 Yes - fare difference/taxes apply travel must be completed by 30Nov20 No N/A
Aeromexico AM Italy February 28, until May 31, 2020 Yes - fare difference/taxes apply The rescheduled trip must begin before August 31, 2020. No Fare rules apply
Aeromexico AM Korea February 28, until May 31, 2020 Yes - fare difference/taxes apply The rescheduled trip must begin before August 31, 2020. No Fare rules apply
Aeromexico AM China January 28, until May 31, 2020 Yes - fare difference/taxes apply The rescheduled trip must begin before August 31, 2020. No Fare rules apply
Aeromexico AM Mexico and the USA: between Mexico and the United States between March 1 and March 31, 2020 March 01, 2020 to February 25, 2021 Yes - fare difference/taxes apply The rescheduled trip must begin before February 28, 2021 No Fare rules apply
Aeromexico AM Worldwide: Flexibility waiver for passengers who purchased their flights between March 09 to 31, 2020 March 9 to May 31, 2020 Yes - fare difference/taxes apply The rescheduled trip must begin before May 31, 2020 No Fare rules apply
Aeromexico AM Wordwide: Flexibility waiver for passengers who purchased their international flights before March 9, 2020 March 1 to April 30, 2020 Yes - fare difference/taxes apply The rescheduled trip must begin before October 31, 2020. No Fare rules apply
Air Astana KC China: Beijing and Utumqi: Hong Kong Anytime Yes Within 1 year of making your original booking date Yes N/A
Air Dolomiti EN Italy: Bologna, Genoa, Milan, Trieste, Turin, Venice, and Verona 24Feb20-02Mar20 Yes With any Lufthansa Group (Austrian Airlines, Brussels Airlines, Eurowings, Germanwings, Lufthansa, SWISS, Edelweiss Air) airline until 31Mar20 No Fare rules apply
Air Canada AC China: Beijing and Shanghai 10Apr20 Yes - fare difference/taxes apply 15Jun20 Yes N/A
Air Canada AC Hong Kong: voluntary changes 31Mar20 Yes Travel must be completed by 15Jun20 No N/A
Air Canada AC Hong Kong: Temporary suspension of Air Canada flights between Toronto and Hong Kong 01Mar20-30Apr20 Yes - via Vancouver various alternative options available for travel within 7 days of original travel date Yes - conditions apply If flight is cancelled
Air Canada AC Italy: Bologna, Milan (Malpensa, Linate and Bergamo), Turin, Venice, Verona, Trieste, and Genoa 31Mar20 Yes 31May20 No Fare rules apply
Air Canada AC Korea: Seoul (Incheon & Gimpo airports) 11Mar20 Yes 15Jun20 No Fare rules apply
Air Canada AC Iran: Tehran 31Mar20 Yes - fare difference/taxes apply 15May20 No Fare rules apply
Air Canada AC Japan 19Mar20 Yes - fare difference/taxes apply 15Jun20 No Fare rules apply
Air Canada AC S. Korea: Seoul - Temporary suspension of Air Canada flights between Toronto and Seoul 01Apr20-30Apr20 Yes various alternative options available for travel within 7 days of original travel date Yes - conditions apply If flight is cancelled
Air Canada AC Worldwide: All new Air Canada tickets issued between 04mar20-31Mar20 - One-time change fee waived All tickets issued between 04Mar20-31Mar20 Yes - fare difference/taxes apply Travel must be completed within 1 year of making your original booking No Fare rules apply
Air China CA All Air China Tickets (EXCEPT .ca bookings) 01Jan20-29Mar20 Yes Within 1 year of making your original booking Yes N/A
Air China CA Including flights with Air Canada, issued in Canada 11Apr20 Rerouting not permitted Within 1 year of making your original booking Yes N/A
Air China CA China: Wuhan only, issued in Canada 01Jan20-29Mar20 Rerouting not permitted 31May20 Yes N/A
Air China CA China: Wuhan only, issued in Canada Rerouting not permitted No Refund only Yes N/A
Air China CA Other destinations on Air China, issued in Canada On/after 01Jan20 Rerouting not permitted Refund only Yes N/A
Air China CA Air China cancellations, issued in Canada 28Mar20 Rerouting not permitted Within 7 days of original travel date Yes N/A
Air Europa UX Italy: Milan (Malpensa) and Venice 31Mar20 Yes - Europe or Africa 15Jun20 No Fare rules apply
Air France AF Any destination in Air France network 03Mar20-31May20 Yes - fare difference/taxes apply Up to and including 31May20 Yes Fare rules apply
AirSerbia JU Worldwide: All Air Serbia flights temporarily suspended For travel before 12Apr20 Reroute to any Air Serbia destination, except for New York City, free of charge - some conditions apply. Rebook now or rebook later - travel must be completed by 31Dec20. Receive either a Full Refund or a travel voucher May receive a full refund, with a 10% increase of the fare, plus the airline's fuel charge on a voucher for the purchase of a new ticket valid until 31Dec20
AirSerbia JU Worldwide: For travel on or after 12Apr20 12Apr20-31Dec20 Rerouting not permitted "Rebook now or cancel now and rebook later - travel must be completed by 31Dec20. For new travel date between 15JUN20-31AUG20, if originally paid fare is not available, the difference in fares will BE CHARGED. For new travel date between 01SEP20-31DEC20, if originally paid fare is not available, the differnce in fare will NOT BE CHARGED." No Fare rules apply
Air Transat TS Worldwide: All new bookings made with Air Transat between 04Mar20 and 31Mar20 - change fee waiver 04Mar20-31Oct20 Yes - fare difference/taxes apply Within 1 year of making your original booking No Fare rules apply
Alaska Airlines AS Worldwide: New Alaska Airlines tickets issued between 27Feb20 and 31Mar20 All tickets purchased between 27Feb20 and 31Mar20 Rerouting not permitted 28Feb21 - New travel must be complete within one year from the original outbound date of travel or February 28, 2021, whichever comes first. Cancel only Fare rules apply; Can retain ticket as credit for future travel without penalty
Alaska Airlines AS Worldwide: For Alaska Airlines tickets purchased on/before February 26, 2020 March 9, 2020 - May 31, 2020 Rerouting not permitted March 9, 2020 - February 28, 2021 - New travel must be complete within one year from the original outbound date of travel or February 28, 2021, whichever comes first. Cancel only Fare rules apply; Can retain ticket as credit for future travel without penalty
Alitalia AZ China - Flights operated by other airlines 29Feb20 Rerouting not permitted Refund only Yes - conditions apply If flight is cancelled
Alitalia AZ Mauritius - Entry Restriction 28Feb20-08Mar20 Yes - any Alitalia operated destination, with airline travel voucher 30Jun20 - must request for voucher no later than 15Mar20 Cancel only Fare rules apply - Airline travel voucher for any Alitalia operated destination
Alitalia AZ Seychelles - Entry Restrictions 25Feb20-08Mar20 Yes - any Alitalia operated destination, with airline travel voucher 30Jun20 - must request for voucher no later than 15Mar20 Cancel only " Airline travel voucher for any Alitalia operated destination"
Alitalia AZ Kuwait- Entry Restrictions 26Deb20-08Mar20 Yes - any Alitalia operated destination, with airline travel voucher 30Jun20 - must request for voucher no later than 15Mar20 Cancel only " Airline travel voucher for any Alitalia operated destination
Alitalia AZ Jordan: Entry Restrictions 27Feb20-08Mar20 Yes - any Alitalia operated destination, with airline travel vouche 30Jun20 - must request for voucher no later than 15Mar20 Cancel only " Airline travel voucher for any Alitalia operated destination"
Alitalia AZ Israel: Entry Restrictions 27Feb20-08Mar20 Yes - any Alitalia operated destination, with airline travel voucher 30Jun20 - must request for voucher no later than 15Mar20 Cancel only " Airline travel voucher for any Alitalia operated destination"
Alitalia AZ Lebanon: Entry Restrictions 28Feb20-08Mar20 Yes - any Alitalia operated destination, with airline travel voucher 30Jun20 - must request for voucher no later than 15Mar20 Cancel only " Airline travel voucher for any Alitalia operated destination"
Alitalia AZ Italy: Milan (Malpensa, Linate, and Bergamo airports), Bologna, Genoa, Turin, Venice, Verona and Trieste 23Feb20-08Mar20 Rerouting not permitted Within 7 days from original travel date No Fare rules apply
Alitalia AZ Italy: From USA, Mexico, Brazil, Argentina, Chile, Japan, and India On/after 23Feb20 Yes - fare difference/taxes apply Same travel date - reroute to Italy, Europe or North Africa, without any changes to the Long Haul Flight; fare difference/taxes apply No Fare rules apply
Alitalia AZ Cancelled flights on Alitalia On/after 28Feb20 Rerouting not permitted Within 7 days from original travel date - Must be rebooked by 15Mar20 Cancel only Fare rules apply - can request for voucher from AZ for future travel to any destination operated by AZ, for travel on or before 30Jun20
All Nippon Airways NH China, including Wuhan 24Jan20-30Apr20 Rerouting not permitted 30Jun20 Yes N/A
All Nippon Airways NH Hong Kong and Macau 24Jan20-30Apr20 Rerouting not permitted 30Jun20 Yes N/A
All Nippon Airways NH Japan 28Feb20-19Mar20 Rerouting not permitted on or before 20Apr20 Yes N/A
American Airlines AA China: Beijing and Shanghai January 24 - October 23, 2020 Can change your origin or destination to Tokyo Haneda (HND) or Tokyo Narita (NRT); Can travel February 1 - December 31, 2020; - fare difference/taxes apply Can travel February 1 - December 31, 2020; Changes must be made by October 23, 2020; Travel must start within 1 year of date the ticket was issued - fare difference/taxes apply Yes - conditions apply Request a refund for the segments you haven’t flown if you cancel before your original trip departs
American Airlines AA China: Wuhan January 23 - March 31, 2020 Rerouting not permitted Rebooking not permitted Yes - conditions apply Request a refund for the segments you haven’t flown if you cancel before your original trip departs
American Airlines AA Europe and the Middle East: Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom March 11 - May 31, 2020 Rerouting permitted - fare differences/taxes apply Can travel March 11 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier; Travel must start by December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier - fare difference/taxes apply Cancel and rebook later- Travel must start by December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier - fare difference/taxes apply Fare rules apply; Refunds for Foreign National Bookings are allowed
American Airlines AA Hong Kong January 28 - July 1, 2020 Can change your origin or destination to Tokyo Haneda (HND) or Tokyo Narita (NRT); Can travel January 28 - August 31, 2020 or within 1 year of date the ticket was issued - fare difference/taxes apply Can travel January 28 - August 31, 2020 or within 1 year of date the ticket was issued; Changes must be made by July 1, 2020; Travel must start within 1 year of date the ticket was issued - fare difference/taxes apply Cancel and rebook later - Changes must be made by July 1, 2020; Travel must start within 1 year of date the ticket was issued - fare difference/taxes apply. Request a refund for the segments you haven’t flown if you cancel before your original trip departs
American Airlines AA India: Bengaluru, Chennai, New Delhi, Hyderabad, Mumbai and West Bengal March 11 - April 14, 2020 Rerouting not permitted Can travel March 11 - May 31, 2020; Changes must be made by April 14, 2020; Travel must start within 1 year of date the ticket was issued - fare difference/taxes apply Cancel and rebook later: Changes must be made by April 14, 2020; Travel must start within 1 year of date the ticket was issued - fare difference/taxes apply Refund - fare rules apply
American Airlines AA The Americas and the Caribbean: Between the United States and the following countries - Antigua, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bonaire, Brazil, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Cuba, Curacao, Dominican Republic, Ecuador, El Salvador, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Martinique, Mexico, Nicaragua, Panama, Peru, Puerto Rico, St. Croix, St. Kitts, St. Lucia, St. Maarten, St. Thomas, St. Vincent and the Grenadines, Trinidad and Tobago, Turks and Caicos, and Uruguay March 16 - May 31, 2020 Rerouting permitted - fare differences/taxes apply Various alternative options wtih partner airlines are available - some conditions apply; Can travel March 16 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier; - fare difference/taxes apply Cancel and rebook later- Travel must start by December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier- fare difference/taxes apply Fare rules apply; Refund without penalty is only permitted if your flight is cancelled.
American Airlines AA South Korea: Seoul Incheon February 24 - May 1, 2020 Rerouting not permitted Can travel February 24, 2020 - June 30, 2020 or within 1 year of date the ticket was issued; Changes must be made by May 1, 2020; Travel must start within 1 year of date the ticket was issued - fare difference/taxes apply Cancel and rebook later - Changes must be made by May 1, 2020; Travel must start within 1 year of date the ticket was issued - fare difference/taxes apply. Request a refund for the segments you haven’t flown if you cancel before your original trip departs
American Airlines AA South Pacific: Australia March 16 - May 31, 2020 Rerouting not permitted Can travel March 16 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier; Travel must start by December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier - fare difference/taxes apply Cancel and rebook later- Travel must start by December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier - fare difference/taxes apply Refund - fare rules apply
American Airlines AA Worldwide: Global Flexibility Waiver March 1 - April 30, 2020 Rerouting not permitted Can travel March 1 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier; Travel must start by December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier - fare difference/taxes apply Cancel and rebook later- Travel must start by December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier - fare difference/taxes apply Refund - fare rules apply
American Airlines AA Asia Suspended Services: Japan: Tokyo - Temporary Suspension of Service from Los Angeles 16Mar20-06May20 Rerouting not permitted Rebook with Japan Airlines for the same date as originally booked - subject to availability No If flight is cancelled
American Airlines AA Asia Suspended Services: China: Beijing and Shanghai to and from Los Angeles and Dallas up to and including 23Oct20 Rerouting to Tokyo Narita permitted, waiving change fee and fare difference; rerouting to alternate city - fare difference and taxes apply Now through 31Dec20 - Various alternative options wtih partner airlines are available - some conditions apply Yes If flight is cancelled
American Airlines AA Asia Suspended Services: Hong Kong: to and from Los Angeles and Dallas - Suspended Services "From Dallas, up and including 02Jul20 From Los Angeles, up to and including 23Oct20" Rerouting to Tokyo Narita permitted, waiving change fee and fare difference; rerouting to alternate city - fare difference and taxes apply Now through 31Dec20 - Various alternative options wtih partner airlines are available - some conditions apply Yes If flight is cancelled
American Airlines AA Asia Suspended Services: S. Korea: Seoul to and from Dallas up to and including 06May20 Rerouting to Tokyo Narita permitted, waiving change fee and fare difference; rerouting to alternate city - fare difference and taxes apply Now through 31Dec20 - Various alternative options wtih partner airlines are available - some conditions apply Yes If flight is cancelled
American Airlines AA Europe Suspened Services: France: Paris (Charles de Gaulle) up to and including 06May20 Rerouting permitted - fare differences/taxes apply Now through 31Dec20 - Various alternative options wtih partner airlines are available - some conditions apply Yes If flight is cancelled
American Airlines AA Europe Suspened Services: Germany: Frankfurt up to and including 06May20 Rerouting permitted - fare differences/taxes apply Now through 31Dec20 - Various alternative options wtih partner airlines are available - some conditions apply Yes If flight is cancelled
American Airlines AA Europe Suspened Services: Ireland: Dublin and Shannon up to and including 06May20 Rerouting permitted - fare differences/taxes apply Now through 31Dec20 - Various alternative options wtih partner airlines are available - some conditions apply Yes If flight is cancelled
American Airlines AA Europe Suspened Services: Italy: Rome, Milan (Malpensa) and Venice "1. Between Rome and Philadelphia, Dallas, New York City (JFK): up to and including 06May20
2. Between Rome and Charlotte and Chicago: up to and including 03May20
3. Between Milan and Miami and New York City (JFK): up to and including 06May20
4. Between Venice and Chicago: 07May20-03Jun20
5. Between Venice and Philadelphia: up to and including 06May20"
Rerouting permitted - fare differences/taxes apply Now through 31Dec20 - Various alternative options wtih partner airlines are available - some conditions apply Yes If flight is cancelled
American Airlines AA Europe Suspened Services: Netherlands: Amsterdam up to and including 06May20 Rerouting permitted - fare differences/taxes apply Now through 31Dec20 - Various alternative options wtih partner airlines are available - some conditions apply Yes If flight is cancelled
American Airlines AA Europe Suspened Services: Spain: Madrid and Barcelona "1. Between Madrid and New York City: 07May20-03Jun20
2. Between Madrid and Dallas and Miami: up to and including 06May20
3. From Barcelona: up to and including 06May20"
Rerouting permitted - fare differences/taxes apply Now through 31Dec20 - Various alternative options wtih partner airlines are available - some conditions apply Yes If flight is cancelled
American Airlines AA Europe Suspened Services: Switzerland: Zurich up to and including 06May20 Rerouting permitted - fare differences/taxes apply Now through 31Dec20 - Various alternative options wtih partner airlines are available - some conditions apply Yes If flight is cancelled
American Airlines AA Europe Suspened Services: United Kingdom: Manchester, England and Edinburgh, Scotland up to and including 06May20 Rerouting permitted - fare differences/taxes apply Now through 31Dec20 - Various alternative options wtih partner airlines are available - some conditions apply Yes If flight is cancelled
American Airlines AA Lebanon: Beirut - Suspened Service: American Airlines ticketed passengers travelling with British Airways from London Heathrow From 01May20 and on Rerouting not permitted various alternative options with partner airlines for travel on the same day as originally booked Yes If flight is cancelled
Austrian Airlines OS Italy: Bologna, Genoa, Milan, Trieste, Turin, Venice, and Verona 24Feb20-02Mar20 Yes With any Lufthansa Group (Austrian Airlines, Brussels Airlines, Eurowings, Germanwings, Lufthansa, SWISS, Edelweiss Air) airline until 31Mar20 No Fare rules apply
Avianca AV China After 31Jan20 Yes - fare difference/taxes apply Within 1 year of making your original booking No Fare rules apply
Avianca AV Italy After 26Feb20 Yes - fare difference/taxes apply Within 1 year of making your original booking No Fare rules apply
Asiana Airlines OZ China, Hong Kong, and Taiwan 25Apr20 Yes - fare difference/taxes apply only change fee is waived - difference in fare and taxes must be collected Yes N/A
Asiana Airlines OZ USA to all Asian destinations 25Feb20-30Apr20 Rerouting not permitted 31Aug20 - fare difference and taxes apply No N/A
Asiana Airlines OZ Southeast Asia: Vietnam, Singapore, Indonesia, Philippines up to/incl 30Apr20 Rerouting not permitted N/A N/A N/A
British Airways BA China: Shanghai and Beijing - cancelled flights To China: up to 31MAY20, From China: up to 01JUN20 Yes various alternative options with British Airways and partner airlines available for travel until 01Aug20 Yes N/A
British Airways BA China: Shanghai and Beijing - voluntary changes To China: up to 31MAY20, From China: up to 01JUN20 Yes various alternative options with British Airways available for travel until 01Aug20 No Fare rules apply
British Airways BA Hong Kong - cancelled flights To Hong Kong: up to 31MAY20, From Hong Kong: up to 01JUN20 Yes various alternative options available for travel until 01Aug20 Yes N/A
British Airways BA Hong Kong - voluntary changes (DOES NOT INCLUDE itineraries with through international connections) To Hong Kong: up to 31MAY20, From Hong Kong: up to 01JUN20 Yes various alternative options with British Airways available for travel until 01Aug20 N/A N/A
British Airways BA Philippines - Between Hong Kong and the Philippines - BA flights to/from Hong Kong with connecting flights on any airline to/from Manila, Clark, Cebu, or Davao on the same ticket 04Feb20-29Feb20 Yes various alternative options available for travel until 04Mar20 No Fare rules apply
British Airways BA Taiwan 01Apr20 Yes various alternative options available for travel until 03Apr20 No Fare rules apply
British Airways BA China: British Airways ticket with a flight on China Southern within or to/from China 01Mar20 Rerouting not permitted Within 1 year of making your original booking Yes N/A
British Airways BA China: British Airways ticket with a flight on Cathay Pacific or Cathay Dragon between Mainland China and Hong Kong 01Mar20 Rerouting not permitted 31May20 Yes N/A
British Airways BA Italy: All cities in Italy 25Feb20-15Mar20 Yes - various alternative options with British Airways 25Feb20-03Apr20 Yes N/A
British Airways BA Albania: Tirana 29Mar20 Yes - For any change of gateway customer is responsible for any consequential costs to travel from original point, e.g. trains, hotels. To defer travel to a later date same routing - Rebook onto an alternative British Airways service for travel between 30 March and 01 August 2020 No – but for BA-125 ticketed customers yet to start their journey, the value of the original tickets  may be held and used as part payment towards a future booking. This must be redeemed for travel on flights taken within 12 months from the date of the first flight in the original booking The value of the original tickets  may be held and used as part payment towards a future booking.
British Airways BA Argentina: Buenos Aires (Ezeiza International Airport) 28Mar20 Yes - For any change of gateway customer is responsible for any consequential costs to travel from original point, e.g. trains, hotels. To defer travel to a later date same routing - Rebook onto an alternative British Airways service for travel between 29 March and 01 August 2020 - fare difference/taxes apply No – but for BA-125 ticketed customers yet to start their journey, the value of the original tickets  may be held and used as part payment towards a future booking. This must be redeemed for travel on flights taken within 12 months from the date of the first flight in the original booking The value of the original tickets  may be held and used as part payment towards a future booking.
British Airways BA South Africa: Cape Town, Durban, Johannesburg 30Apr20 Yes - For any change of gateway customer is responsible for any consequential costs to travel from original point, e.g. trains, hotels. To defer travel to a later date same routing - Rebook onto an alternative British Airways service for travel between 01 May and 01 August 2020 - fare difference/taxes apply No – but for BA-125 ticketed customers yet to start their journey, the value of the original tickets  may be held and used as part payment towards a future booking. This must be redeemed for travel on flights taken within 12 months from the date of the first flight in the original booking The value of the original tickets  may be held and used as part payment towards a future booking.
British Airways BA Czech Republic: Prague 12Apr20 Yes - For any change of gateway customer is responsible for any consequential costs to travel from original point, e.g. trains, hotels. To defer travel to a later date same routing - Rebook onto an alternative British Airways service for travel between 13 April and 01 August 2020 No – but for BA-125 ticketed customers yet to start their journey, the value of the original tickets  may be held and used as part payment towards a future booking. This must be redeemed for travel on flights taken within 12 months from the date of the first flight in the original booking The value of the original tickets  may be held and used as part payment towards a future booking.
British Airways BA Cyprus: Larnaca and Paphos 30Apr20 Yes - For any change of gateway customer is responsible for any consequential costs to travel from original point, e.g. trains, hotels. To defer travel to a later date same routing - Rebook onto an alternative British Airways service for travel between 01 May and 01 August 2020 No – but for BA-125 ticketed customers yet to start their journey, the value of the original tickets  may be held and used as part payment towards a future booking. This must be redeemed for travel on flights taken within 12 months from the date of the first flight in the original booking The value of the original tickets  may be held and used as part payment towards a future booking.
British Airways BA Egypt: Cairo 31Mar20 Yes - For any change of gateway customer is responsible for any consequential costs to travel from original point, e.g. trains, hotels. To defer travel to a later date same routing - Rebook onto an alternative British Airways service for travel between 01 April and 01 August 2020 No – but for BA-125 ticketed customers yet to start their journey, the value of the original tickets  may be held and used as part payment towards a future booking. This must be redeemed for travel on flights taken within 12 months from the date of the first flight in the original booking The value of the original tickets  may be held and used as part payment towards a future booking.
British Airways BA India: all Indian destinations 14Apr20 Rerouting not permitted Rebook onto an alternative British Airways service for travel up to and including 01 August 2020 - fare difference/taxes apply No – but for BA-125 ticketed customers yet to start their journey, the value of the original tickets  may be held and used as part payment towards a future booking. This must be redeemed for travel on flights taken within 12 months from the date of the first flight in the original booking The value of the original tickets  may be held and used as part payment towards a future booking.
British Airways BA Lebanon: Beyruit - cancelled flights From 11May2020 onwards various alternative options with British Airways and partner airlines available - conditions apply various alternative options with British Airways and partner airlines available - conditions apply Yes If flight is cancelled
British Airways BA Spain: all Spanish destinations 14Apr20 Rerouting not permitted Rebook onto an alternative British Airways service for travel between 15 April and 01 August 2020 - fare difference/taxes apply No – but for BA-125 ticketed customers yet to start their journey, the value of the original tickets  may be held and used as part payment towards a future booking. This must be redeemed for travel on flights taken within 12 months from the date of the first flight in the original booking The value of the original tickets  may be held and used as part payment towards a future booking
British Airways BA USA: All US destinations EXCEPT to the following cities: Atlanta, Boston, Dallas, Washington DC (Dulles International), New York City (JFK or EWR), Los Angeles, Miami, Chicago (O'Hare International), Seattle, and San Francisco. 11Apr20 Yes - For any change of gateway customer is responsible for any consequential costs to travel from original point, e.g. trains, hotels. Rebook onto an alternative British Airways service for travel between 12 April and 01 August 2020 - fare difference/taxes apply No – but for BA-125 ticketed customers yet to start their journey, the value of the original tickets  may be held and used as part payment towards a future booking. This must be redeemed for travel on flights taken within 12 months from the date of the first flight in the original booking The value of the original tickets  may be held and used as part payment towards a future booking.
British Airways BA Austria: Vienna, Innsbruck, and Salsburg 29Mar20 N/A To defer travel to a later date same routing - Rebook onto an alternative British Airways service for travel between 01 April and 01 August 2020 No – but for BA-125 ticketed customers yet to start their journey, the value of the original tickets  may be held and used as part payment towards a future booking. This must be redeemed for travel on flights taken within 12 months from the date of the first flight in the original booking The value of the original tickets may be held and used as part payment towards a future booking.
Brussels Airlines SN Italy: Bologna, Genoa, Milan, Trieste, Turin, Venice, and Verona 24Feb20-02Mar20 Yes With any Lufthansa Group (Austrian Airlines, Brussels Airlines, Eurowings, Germanwings, Lufthansa, SWISS, Edelweiss Air) airline until 31Mar20 No Refund not permitted
Cambodia Angkor Air K6 China 29-Feb-20 No - Refund and re-book Refund Only Yes N/A
Caribbean Airlines BW Caribbean Airlines: All ticket stock (106) except POS-TAB-POS tickets 03Feb20-30Jun20 Yes - fare difference/taxes apply Within 1 year of making your original booking No Per Fare Rules; Can retain ticket as credit for future travel - taxes and fare difference will apply
Cathay Pacific CX Worldwide Travel Policy: all tickets issued on or before 23 March 2020 for Worldwide travel 17 March 2020 – 31 May 2020 Yes - Must be rebooked by 31May20 - fare difference/taxes apply 10Dec20 - must be rebooked by 31May20; fare difference/taxes may apply Yes N/A
Cathay Dragon KA Worldwide travel Policy 17 March 2020 – 31 May 2020 Yes - Must be rebooked by 31May20 - fare difference/taxes apply 10Dec20 - must be rebooked by 31May20; fare difference/taxes may apply Yes N/A
China Airlines CI China and Hong Kong 30Apr20 Yes - fare difference/taxes apply Within 1 year of making your original booking - Must be booked by 30Apr20 Yes Must be complete by 30Apr20
China Airlines CI S. Korea 24Feb20-30Apr20 Yes - fare difference/taxes apply Within 1 year of making your original booking - Must be booked by 30Apr20 Yes Must be complete by 30Apr20
China Airlines CI Asia: Japan / Singapore / Thailand / Malaysia / Philippines / Indonesia / Vietnam / Cambodia / Myanmar / India / Brunei Up to and including 30Apr20 Yes - fare difference/taxes apply Within 1 year of making your original booking - Must be booked by 30Apr20 No Must be complete by 30Apr20
China Airlines CI Italy: Rome - cancelled Flight CI075/CI076 29Apr20 Yes Rebook for next available date Yes Original travel dates 02FEB20-29APR20 - ok to refund (even if flight is not cancelled)
China Airlines CI Vietnam: Hanoi - Flight CI793/CI794 11Feb20-30Apr20 Yes - fare difference/taxes apply Within 1 year of making your original booking date No Fare rules apply
China Airlines CI Philippines: Manila 11Feb20-22Feb20 Yes - fare difference/taxes apply 31May20 N/A N/A
China Airlines CI Philippines: Cebu 29Mar20-11Jun20 Yes - fare difference/taxes apply N/A N/A N/A
China Airlines CI Worldwide: Due to Entry Restrictions, if required to Isolate/Quarantine, or if Denied Boarding due to COVID-19 20Jan20-30Apr20 Yes - fare difference/taxes apply Within 1 year of making your original booking Yes - conditions apply If partially used, refund penalty will be waived and residual value
China Airlines CI North America: Suspension of flights 15May20 Rerouting not permitted Within 1 year of making your original booking Yes N/A
China Eastern Airlines MU China 24Jan20 - 30Jun20 Yes 30-Jun-20 Yes If flight cancelled or if denied boarding
Shanghai Airlines FM China 24Jan20 - 30Jun20 Yes 30-Jun-20 Yes If flight cancelled or if denied boarding
China Southern Airlines CZ China: Wuhan only 29-Mar-20 Yes Within 1 year of making your original booking date Yes N/A
China Southern Airlines CZ China: Excluding Wuhan (excluding routes that include Europe) 10Jun20 Yes Within 14 days of original travel date Yes N/A
China Southern Airlines CZ CZ Itineraries involving other carriers’ flights 10Jun20 No - Refund only Refund only Yes N/A
China Southern Airlines CZ Cancelled flights between Mainland China and North America and Hong Kong, Macao, and Taiwan 10Jun20 Rerouting not permitted Within 14 days of original travel date or 10Jun20 (whichever is earlier) Yes If flight is cancelled
Copa Airlines CM Worldwide: CM tickets involving other carriers' flights 31Mar20 Yes Only change fee is waived - Rebooked travel must begin no later than 31Mar20 No Fare rules apply; Hold for future credit / no fee / fare difference applies
Copa Airlines CM China, S. Korea, and Italy 31Jan20 - 15Jun20 Yes - fare difference/taxes apply 15Jun20 No Fare rules apply - Can retain ticket as credit for future travel - taxes and fare difference will apply; Travel must begin no later than 31Dec20
Corsair SS Worldwide before 31Mar20 Yes - fare difference/taxes apply 30Jun20 - change must be made at least 14 days prior to original departure date No Fare rules apply
Delta Air Lines DL Delta Air Lines: All US Domestic - Commercial Policy 17Mar20-31May20 Yes - fare difference/taxes apply 31May20 for Cabin to Cabin or 31Dec20 for Class to Class Yes If flight is cancelled
Delta Air Lines DL Worldwide: All International Travel 25Feb20-31May20 Yes - fare difference/taxes apply For Travel before 31May20, change fee and any difference in fare will be waived. For Travel 01Jun20-31Dec20 (inclusive), change fee will be waived - any difference in fare and additional taxes applies. Yes - conditions apply If flight is cancelled
EL AL LY Worldwide: Commercial Change Policy 11Mar20-30Apr20 Yes - fare difference/taxes apply 01May20-28Feb21 - fare difference and taxes apply No Fare rules apply
Emirates EK China, Hong Kong 30Apr20 Yes - to Beijing and Hong Kong 30Jun20 Yes N/A
Emirates EK Iran: Suspended flights between Dubai and Tehran from 26Feb20 until further notice Yes Within 7 days of original travel date Yes N/A
Emirates EK Bahrain 26Feb20-27Feb20 Rerouting not permitted Refund only Yes N/A
Emirates EK Singapore 28Jan20-31Mar20 Yes Within 28 days of original travel date Yes Fare rules apply
Emirates EK Italy: Milan 01Mar20 - 31May20 Yes - fare difference/taxes apply Up to 30Jun20 Yes N/A
Emirates EK Worldwide: All bookings with Emirates made before 31Mar20 - Change fee waiver For tickets issued before 31Mar20 Yes - fare difference/taxes apply Within 11 months from making your original booking No Fare rules apply
Ethiopiean Airlines ET China 30Apr20 Yes - fare difference/taxes apply 30Apr20 No Fare rules apply; Can retain ticket as credit for future travel without penalty
Etihad Airways EY Worldwide: For Cancelled Flights or if affected by an Entry Restriction 30Jun20 Yes - to an alternative Etihad gateway 15Jul20 Yes N/A
Etihad Airways EY Italy: Milan (Malpensa) - All flights suspended until 30 April. 30Apr20 Reroute within same geographical region to another Etihad Airways destination - taxes apply Rebooking with same origin and destination when flights resume Yes Refund permitted only for Hong Kong, Shanghai, Nagoya, Milan and Rome
Etihad Airways EY Italy: Rome - EY85/86 suspended until 30 April; EY83/84 suspended until 30 June. EY85/86 suspended until 30 April; EY83/84 suspended until 30 June Reroute within same geographical region to another Etihad Airways destination - taxes apply Rebooking with same origin and destination when flights resume Yes Refund permitted only for Hong Kong, Shanghai, Nagoya, Milan and Rome
Etihad Airways EY Turkey: Istanbul - All flights suspended from 16 March until 31 March. 16Mar20-31Mar20 Reroute within same geographical region to another Etihad Airways destination - taxes apply Rebooking with same origin and destination when flights resume No Fare rules apply
Etihad Airways EY Jordan: Amman - All flights suspended from 17 March until 31 March. 17Mar20-31Mar20 Reroute within same geographical region to another Etihad Airways destination - taxes apply Rebooking with same origin and destination when flights resume No Fare rules apply
Etihad Airways EY Spain: Madrid and Barcelona - All flights suspended from 17 March until 31 March. 17Mar20-31Mar20 Reroute within same geographical region to another Etihad Airways destination - taxes apply Rebooking with same origin and destination when flights resume No Fare rules apply
Etihad Airways EY Indonesia: Jakarta - EY472/471 Suspended from 18 March until 30 June. EY472/471 Suspended from 18 March until 30 June Reroute within same geographical region to another Etihad Airways destination - taxes apply Rebooking with same origin and destination when flights resume No Fare rules apply
Etihad Airways EY S. Korea: Seoul - For travel on Mondays, Wednesdays, and Saturdays between 30 March to 30 April For travel on Mondays, Wednesdays, and Saturdays between 30 March to 30 April Reroute within same geographical region to another Etihad Airways destination - taxes apply Rebooking with same origin and destination when flights resume No Fare rules apply
Etihad Airways EY Hong Kong - All flights suspended until 30 June. 30Jun20 Reroute within same geographical region to another Etihad Airways destination - taxes apply Rebooking with same origin and destination when flights resume Yes Refund permitted only for Hong Kong, Shanghai, Nagoya, Milan and Rome
Etihad Airways EY Thailand: Bangkok - EY406/405 suspended from 21 March to 2 May. EY406/405 suspended from 21 March to 2 May. Reroute within same geographical region to another Etihad Airways destination - taxes apply Rebooking with same origin and destination when flights resume No Fare rules apply
Etihad Airways EY Saudi Arabia: Riyadh, Jeddah, Dammam, and Medina - All flights suspended from 16 March until 31 March. 16Mar20-31Mar20 Reroute within same geographical region to another Etihad Airways destination - taxes apply Rebooking with same origin and destination when flights resume No Fare rules apply
Etihad Airways EY Kuwait - All flights suspended until 31 March. 31Mar20 Reroute within same geographical region to another Etihad Airways destination - taxes apply Rebooking with same origin and destination when flights resume No Fare rules apply
Etihad Airways EY Bahrain - Reduced from triple-daily to double-daily until 31 March. 31Mar20 Reroute within same geographical region to another Etihad Airways destination - taxes apply Rebooking with same origin and destination when flights resume No Fare rules apply
Etihad Airways EY Oman: Muscat - Reduced from triple-daily to double-daily until 31 March. 31Mar20 Reroute within same geographical region to another Etihad Airways destination - taxes apply Rebooking with same origin and destination when flights resume No Fare rules apply
Etihad Airways EY China: Shanghai (Pudong International Airport) - All flights suspended until 28 March. 28Mar20 Reroute within same geographical region to another Etihad Airways destination - taxes apply Rebooking with same origin and destination when flights resume Yes Refund permitted only for Hong Kong, Shanghai, Nagoya, Milan and Rome
Etihad Airways EY China: Chengdu - All flights suspended until further notice. Until further notice Reroute within same geographical region to another Etihad Airways destination - taxes apply Rerouting or refund No Fare rules apply
Etihad Airways EY Japan: Nagoya - All flights suspended until 30 June. 30Jun20 Reroute within same geographical region to another Etihad Airways destination - taxes apply Rebooking with same origin and destination when flights resume Yes Refund permitted only for Hong Kong, Shanghai, Nagoya, Milan and Rome
Eurowings EW Italy: Bologna, Genoa, Milan, Trieste, Turin, Venice, and Verona 24Feb20-02Mar20 Yes With any Lufthansa Group (Austrian Airlines, Brussels Airlines, Eurowings, Germanwings, Lufthansa, SWISS, Edelweiss Air) airline until 31Mar20 No Fare rules apply
Eva Air BR China plus Macau and Hong Kong 20Jan20-30Apr20 Yes 30Jun20 - must be booked and ticketed by 30Apr20 Yes If flight is cancelled
Eva Air BR Philippines - Entry Restriction 10Feb20-30Apr20 Rerouting not permitted 30Jun20 Yes N/A
Eva Air BR S. Korea 24Feb20-30Apr20 Rerouting not permitted 31Dec20 Yes N/A
Fiji Airways FJ Worldwide: All New and Existing Fiji Airways tickets All New and Existing Fiji Airways tickets Rerouting not permitted Change must be made 24 hours prior to orignal departure date - For travel on or before 30Jun20, changes can be made without the reissue fee or any difference in fare. For travel on or after 01Jul20, changes can be made without the reissue fee however, any fare difference will apply. No Fare rules apply; Can retain ticket as credit for future travel through 31Dec20
Finnair AY Hong Kong and China: Guangzhou, Nanjing, Beijing Capital, Beijing Daxing, Shanghai, Xi´an - Cancelled flights 30Apr20 Rerouting not permitted 30Jun20 Yes N/A
Finnair AY Hong Kong: Flights AY102/101 - cancelled 30Apr20 Rerouting not permitted 30Jun20 Yes N/A
Finnair AY S. Korea: Seouls - cancelled flights 09Mar20 to 16Apr20 Yes 30Jun20 Yes N/A
Finnair AY S. Korea: Buson - Route opening postponed until 01Jul20 up to/incl 30Jun20 Yes 30Sep20 Yes N/A
Finnair AY Italy: Milan - Cancelled flights 09Mar20 to 07Apr20 Yes 30Jun20 Yes N/A
Finnair AY Japan: Osaka - Flights AY67/68 to and from Osaka - cancelled 31Mar20-17Oct20 Yes 17Oct20 Yes N/A
Finnair AY Worldwide: All Existing Finnair bookings for travel in March - Changes permitted 04Mar20-31Mar20 Rerouting not permitted 30Jun20 No Fare rules apply
Hainan Airlnies HU Worldwide: All Hainan Airlines Tickets 29-Feb-20 Yes 30-Jun-20 Yes N/A
Hawaiian Airlines HA All cities in China 16-Feb-20 Yes 19APR20 (Must be booked and ticketed by 16FEB20) Yes N/A
Hawaiian Airlines HA S. Korea - voluntary changes 24Feb20-01May20 Yes - fare difference/taxes apply 31Oct20 - fare difference/taxes apply Yes Must be cancelled no later than 24 hours prior to departure
Hawaiian Airlines HA Japan 02Mar20-19Mar20 Yes - fare difference/taxes apply Must commense no later than 23Apr20 No If flight is cancelled, refund permitted
Hawaiian Airlines HA Worldwide: For new Hawaiian Airlines tickets issued between March 1, 2020 and March 16, 2020 - One-time Change Fee Waived for all tickets issued between 01Mar20 and 16Mar20 Yes - fare difference/taxes apply Within 1 year of making your original booking; fare difference/taxes apply No Fare rules apply
Hong Kong Airlines HX China 24 January to 30 April 2020 Must be rebooked by 30Apr20; New travel date shall be on or within 6 months from the original departure date; fare differences and taxes apply; No-show passengers are not eligible for wavier Must be rebooked by 30Apr20; New travel date shall be on or within 6 months from the original departure date; fare differences and taxes apply; No-show passengers are not eligible for wavier Yes Must be submitted within 60 days from the affected flight date; No-show passengers are not eligible for wavier.
Hong Kong Airlines HX Taipei 7 February to 30 April 2020 Must be rebooked by 31May20; New travel date shall be on or within 6 months from the original departure date; fare differences and taxes apply; No-show passengers are not eligible for wavier Must be rebooked by 31May20; New travel date shall be on or within 6 months from the original departure date; fare differences and taxes apply; No-show passengers are not eligible for wavier Yes Must be submitted within 60 days from the affected flight date; No-show passengers are not eligible for wavier.
Hong Kong Airlines HX Hong Kong 31 January and 31 May 2020 Must be rebooked by 30Apr20; New travel date shall be on or within 6 months from the original departure date; fare differences and taxes apply; No-show passengers are not eligible for wavier Must be rebooked by 30Apr20; New travel date shall be on or within 6 months from the original departure date; fare differences and taxes apply; No-show passengers are not eligible for wavier No Fare rules apply
Hong Kong Airlines HX S. Korea: Seoul 25 February to 30 April 2020 Must be rebooked by 30Apr20; New travel date shall be on or within 6 months from the original departure date; fare differences and taxes apply; No-show passengers are not eligible for wavier Must be rebooked by 30Apr20; New travel date shall be on or within 6 months from the original departure date; fare differences and taxes apply; No-show passengers are not eligible for wavier Yes Must be submitted within 60 days from the affected flight date; No-show passengers are not eligible for wavier.
Hong Kong Airlines HX Japan 6 March to 30 April 2020 Must be rebooked by 30Apr20; New travel date shall be on or within 6 months from the original departure date; fare differences and taxes apply; No-show passengers are not eligible for wavier Must be rebooked by 30Apr20; New travel date shall be on or within 6 months from the original departure date; fare differences and taxes apply; No-show passengers are not eligible for wavier Yes Must be submitted within 60 days from the affected flight date; No-show passengers are not eligible for wavier.
Hong Kong Airlines HX Thailand 6 March to 30 April 2020 Must be rebooked by 30Apr20; New travel date shall be on or within 6 months from the original departure date; fare differences and taxes apply; No-show passengers are not eligible for wavier Must be rebooked by 30Apr20; New travel date shall be on or within 6 months from the original departure date; fare differences and taxes apply; No-show passengers are not eligible for wavier Yes Must be submitted within 60 days from the affected flight date; No-show passengers are not eligible for wavier.
IBERIA IB IBERIA: Commercial Policy - Voluntary Changes 01Mar20-31May20 Rerouting permitted by exchanging your ticket for a travel voucher - conditions apply 31Mar21- conditions apply No Fare rules apply; Can retain ticket as credit for future travel through 31Dec20
IcelandAir FI Worldwide: Commercial Policy 01May20 Rerouting permitted by exchanging your ticket for a travel voucher - conditions apply New travel period must be completed by January 1, 2021 or within 1 year of makingyour original booking (whichever comes first) - fare difference/taxes apply Cancel only Fare rules apply; Can retain ticket as credit on a travel voucher that is valid for one year from the date of issue
Japan Airlines JL China - Voluntary changes 24Jan20-23Oct20 Rerouting not permitted Up to and including 31Dec20 or within 1 year of makingyour original booking (whichever comes first) Yes N/A
Japan Airlines JL Hong Kong - Voluntary Changes 28JAN20 – 01JUL20 Rerouting not permitted 31AUG20 or within 1 year of makingyour original booking (whichever comes first) Yes N/A
Japan Airlines JL China, Hong Kong, Taiwan, Korea - cancelled flights 04Feb20-29Mar20 Rerouting not permitted Refund only Yes N/A
Japan Airlines JL S. Korea 24Feb20-01May20 Rerouting not permitted 30Jun20 or within 1 year of makingyour original booking (whichever comes first) No If flight is cancelled, refund permitted
Japan Airlines JL Japan 28Feb20-19Mar20 Rerouting not permitted 29Feb20-20Apr20 Yes N/A
jetBlue B6 Worldwide: Flights booked between 27Feb20-05Mar20 27Feb20-11Mar20 Yes - fare difference/taxes apply 01Jun20 Yes Will receive credit with jetBlue Travel Bank Credit, valid for 1 year from the date of issue to be used toward future jetBlue air travel only
jetBlue B6 Worldwide: No Change/Cancel Fees for Previous Bookings - waive change/cancel fees for customers traveling March 10, 2020 through April 30, 2020 March 10, 2020 through April 30, 2020 Yes - fare difference/taxes apply 24Oct20 - fare difference/taxes apply Cancel only Fare rules apply - Will receive credit with jetBlue Travel Bank Credit, valid for 1 year from the date of issue to be used toward future jetBlue air travel only
KLM KL KLM: Global Coronavirus Rebooking Policy 10Mar20-31May20 Yes - fare difference/taxes apply If before 31May20, same booking class (Different booking class or from 01Jun-30Jun, fare difference/taxes apply) No Fare rules apply
Korean Air KE S. Korea: All flights from North America to Korea or other Asian Destinations; All flights from Asia (INCLUDING Korea) to North America 30Jun20 Rerouting not permitted 30Jun20 (from 01Jun-30Jun, fare difference/taxes apply) Yes - conditions apply Itinerary must include travel to Daegu, S. Korea (if not on air ticket, acceptable documents: bus or train ticket, hotel confirmation or receipt, other proof of scheduled travel to Daegu).
Korean Air KE China, Hong Kong and Chineese Taipei 20Jan20 - 31Mar20 Yes Within 14 days of original travel date - only change fee is waived Yes N/A
Korean Air KE Worldwide: Involuntary Flight Cancellation 04Mar20-25Apr20 Yes - within the same region Rebooking to alternate destination with the same region on Orignal Dates Yes N/A
Kuwait Airways KU Worldwide: Passengers travelling from 22nd February 2020 – 30th April 2020, regardless of tkt issue date 22nd February 2020 – 30th April 2020 Yes - fare difference/taxes apply Travel until 31Dec20 - fare difference/taxes apply Yes N/A
La Compagnie B0 La Compagnie: Commercial Policy for Paris and Nice Routes 18Mar20-12Apr20- Cancelled Flights or 18Mar20-31May20 for Voluntary Chances Rerouting not permitted Reschedule travel plans at no cost or can accept a voucher that may be redeemed within the next year. Yes Can retain ticket as credit for future travel or request refund.
LATAM LA Worldwide: Flights up to May 31, 2020 affected by cancellations, border closure restrictions and/or state of emergencies due to the COVID-19 pandemic. 31May20 Rerouting not permitted 31Dec20 No Fare rules apply; Can retain ticket as credit for future travel up to 31Dec20
LATAM LA Worldwide: Unaffected flights (cancellations, border closure restrictions and/or state of emergencies due to the COVID-19 pandemic) up to and including December 31, 2020 Yes - fare difference/taxes apply 31Dec20 - fare difference and taxes apply No Fare rules apply; Can retain ticket as credit for future travel up to 31Dec20
Lufthansa LH Worldwide: Flexibility options up to and including December 31, 2020 Rerouting permitted by cancelling your flights and holding the value of the ticket for future travel- conditions apply 31Dec20 - fare difference and taxes apply; Must rebook new flights by 31Aug20 No Fare rules apply; Can retain ticket as credit for future travel up to 31Dec20
Malaysia Airlines MH All Cities in China, Hong Kong 28Jan20-29Feb20 Rerouting not permitted 31May20 Yes Can retain ticket as credit for future travel or request refund.
Myanmar Airways International 8M China: Guangzhou 01Feb20-29Feb20 Rerouting not permitted Within 1 year of making your original booking Yes N/A
Oman Air WY Iran: Tehran 24Feb20 until further notice Yes - fare difference/taxes apply Within 1 year of making your original booking No Fare rules apply; Can retain ticket as credit for future travel
Pegasus Airlines PC Iran: for cancelled and operating 15Mar20 Yes - fare difference/taxes apply 30Apr20 - must be rebooked by 31Mar20 Yes N/A
Pegasus Airlines PC Italy: for cancelled and operating 31Mar20 Yes - fare difference/taxes apply 30Apr20 - must be rebooked by 31Mar20 Yes N/A
Pegasus Airlines PC Iraq: for cancelled and operating 31Mar20 Yes - fare difference/taxes apply 30Apr20 - must be rebooked by 31Mar20 Yes N/A
Pegasus Airlines PC Saudi Arabia: for cancelled and operating 27Feb20-30Apr20 Yes - fare difference/taxes apply 30Apr20 - must be rebooked by 31Mar20 Yes N/A
Pegasus Airlines PC Worldwide: except for Iran, Italy, Iraq, and Saudi Arabia 31May20 Yes - fare difference/taxes apply 30Apr20 - must be rebooked by 31Mar20 No Fare rules apply
Pegasus Airlines PC Worldwide: Commercial Policy for International and Domestic cancelled flights on or after 05Feb20 for tickets issued on or before 26Mar20 on or after 05Feb20 for tickets issued on or before 26Mar20 Rerouting is permitted in the same region - all penalties and fare differences to be waived Rebooking/Rerouting is permitted in the same region - all penalties and fare differences to be waived See Add'l Requirements Must cancel flights and request for the ticket to remain "open" - May receive a refund of all unused open tickets from the airline two months after the flight ban is lifted
Philippine Airlines PR Worldwide: Suspension of all remaining Philippine Airlines international flights will be suspended temporarily, starting from 26 March 2020, Thursday until 14 April 2020. All domestic flights had ceased as of March 17, 2020 26Mar20-14Apr20 To be advised To be advised To be advised To be advised
Porter Airlines PD Worldwide: ONE-TIME FREE REBOOKING 13Mar20 or after Yes - fare difference/taxes apply 13Mar20 or after - Can re-book up to 24 hours before travel. No Fare rules apply
Qantas Airways QF China: Beijing and Shanghai 31Mar20 Yes Within 1 year of making your original booking Yes Can retain ticket as credit for future travel or request refund.
Qantas Airways QF Entry Restrictions: Customer must provide valid proof that they are impacted by those travel restrictions 31Jan20-30Apr20 Yes - any consequential cost is at the customer's expense 30Apr20g Yes "Passengers who have commenced their journey are entitled to a refund of the impacted sector/s. Passengers who have not commenced their journey are entitled to a full refund."
Qantas Airways QF Worldwide: Commercial Policy 26Mar20-31May20 Yes - fare difference/taxes apply New travel dates must be within ticket validity Yes "Passengers who have commenced their journey are entitled to a refund of the impacted sector/s.
Passengers who have not commenced their journey are entitled to a full refund."
Qantas Airways QF Japan: Sapporo - Cancellation of Seasonal Services 18Mar20 - 28Mar20 Rerouting not permitted Rebook to Qantas Airways operated services between Australia and Tokyo (Haneda or Narita) and Jetstar Japan or Japan Airlines operated services between Tokyo (Haneda or Narita) and Sapporo for travel on the same date originally booked, one day before or one day after. Yes Retain the value of the ticket in credit - Applicable fare difference and taxes may apply or request for a refund.
Qantas Airways QF South Korea: Cancellation of Select Asiana Airlines Services Between Seoul and Sydney 07Mar20-28Mar20 Rerouting not permitted Rebook to Asiana Airlines operated (Qantas Airways marketed) services between Seoul and Sydney for travel +/- two days (2 days) from the original booking date Yes Retain the value of the ticket in credit - Applicable fare difference and taxes may apply or request for a refund.
Qantas Airways QF Thailand: Suspension of select flights operated by Bangkok Airways Original Travel dates vary Rerouting not permitted Various alternative options with Partner Airlines are available Yes Retain the value of the ticket in credit - Applicable fare difference, ticket surcharges, fees and taxes may apply.
Qantas Airways QF Israel: Tel Aviv - Suspension of flights operated by El Al between Tel Aviv and Hong Kong, Bangkok and Tokyo 27Feb20-29Mar20 Rerouting not permitted Various alternative options with Partner Airlines are available for travel on the original travel date, one day before or one day after. Yes Retain the value of the ticket in credit - Applicable fare difference and taxes may apply or request for a refund.
Qantas Airways QF Worldwide: Change fee waiver for Qantas International and Domestic bookings - change fee waiver is valid for tickets cancelled and held in credit between now and 31 March 2020 up to and including 31May20 Rerouting permitted by holding the value of the ticket as credit for future travel - conditions apply Within 1 year of making your original booking - if the ticket is expiring before 30 September 2020, the ticket can be retained in credit until 30 September 2020. Change fee waiver is valid for tickets cancelled and held in credit between now and 31 March 2020 No May retain the value of the ticket as credit - fare difference and taxes apply - flights must be cancelled before 31Mar20
Qatar Airways QR Worldwide: COVID-19 policy - for tickets issued on or before 30Sep20 for travel on or before 30Sep20 For tickets issued on or before 30Sep20 for travel on or before 30Sep20 Rerouting permitted by exchanging your ticket for a travel voucher - conditions apply On or before 30Sep20 - one change permitted free of charge; On or after 01Oct20 - fare difference and taxes apply. Yes "May refund ticket back to the original form of payment OR exchange ticket for voucher for unutilized value of the ticket plus 10% and YQ/YR tax For those who have already received a voucher for future travel issued between 01Mar20 and 25Mar20 (inclusive), starting 01May20, Qatar Airways will proactively send new vouchers with the added 10% value."
Qatar Airways QR Worldwide: Travel with Confidence - for tickets issued before 27Sep20 for travel before 30Sep20 For tickets issued before 27Sep20 for travel before 30Sep20 Within 1 year from original ticket issue date or within maximum permitted stay per the fare rules, whichever comes later; Must finalize changes no later than3 days prior to departure; fare difference and taxes apply Within 1 year from original ticket issue date or within maximum permitted stay per the fare rules, whichever comes later; Must finalize changes no later than3 days prior to departure; fare difference and taxes apply No "Exchange ticket for voucher for unutilized value of the ticket plus 10% and YQ/YR tax
Royal Air Maroc AT Italy: Milan - Malpensa, Bologna, and Venice 28Feb20-15Mar20 Rerouting not permitted until 31Mar20 No Fare rules apply
Royal Air Maroc AT Saudi Arabia - Entry Restrictions 28Feb20-15Mar20 Rerouting not permitted until 31Mar20 Yes N/A
Royal Air Maroc AT France 13Mar20-03Apr20 Yes - any destination within Europe for Passengers traveling through 03Apr20 Until 31May20 No Exchange is allowed to be used toward future travel on Royal Air Maroc’s network and will be valid for 6 months from the date of issue.
Royal Air Maroc AT Worldwide: All International Royal Air Maroc tickets issued before 31Mar20, including cancelled flights because of COVID-19 authorities' restrictions. 30Jun20 Rerouting not permitted 31Oct20 - same destination and same booking class No Retain value of ticket for a travel voucher, valid for 12 months, issued directly by the airline
Royal Jordanian RJ Italy: Rome 27Feb20-31Mar20 Rerouting not permitted on/before 31Mar20: no additional collection; after 31Mar20 - fare difference/taxes apply Yes Must be processed no later than 31Mar20
Royal Jordanian RJ Asia: China, Hong Kong, Thailand, Malaysia 27Feb20-31Mar20 Rerouting not permitted on/before 31Mar20: no additional collection; after 31Mar20 - fare difference/taxes apply Yes Must be processed no later than 31Mar20
Royal Jordanian RJ Saudi Arabia 27Feb20-31Mar20 Rerouting not permitted on/before 31Mar20: no additional collection; after 31Mar20 - fare difference/taxes apply Yes Must be processed no later than 31Mar20
Saudia SV Saudi Arabia: All domestic flights 04Mar20-15Apr20 Rerouting permitted - fare differences/taxes apply Rebook later - Cancel booking with the option to keep the value of the ticket, plus any ancillary service charges as credit for future travel, for the same route and class of service without any restrictions to the new date of travel and, for one time only, without collecting fees or the fare difference. Yes Refund the ticket without any fees (except for non-refundable taxes)
Saudia SV Saudi Arabia: All International flights 04Mar20-15Apr20 Rerouting permitted - fare differences/taxes apply Rebook later - Cancel booking with the option to keep the value of the ticket, plus any ancillary service charges as credit for future travel, for the same route and class of service without any restrictions to the new date of travel and, for one time only, without collecting fees or the fare difference. Yes Refund the ticket without any fees (except for E3 security fees and non-refundable taxes)
SAS - Scandinavian Airlines SK China: Beijing and Shanghai - Cancelled flights 29-Feb-20 Rerouting not permitted 31May20 Yes If flight is cancelled
SAS - Scandinavian Airlines SK China: Shanghai and Beijing - voluntary changes 01Mar20-15Mar20 Rerouting not permitted 16Mar20-31Mar20 No Fare rules apply
SAS - Scandinavian Airlines SK Hong Kong - voluntary changes 30Jan20-29Feb20 Rerouting not permitted 31May20 No Fare rules apply
SAS - Scandinavian Airlines SK Philippines - Entry Restriction 31Mar20 Yes Rerouting to alternate Airline on Orignal Dates Yes Strongly recommended by SAS as options are very limited.
SATA Azores Airlines S4 Worldwide: All SATA Group tickets, on flights operated by SATA Air Açores and Azores Airlines issued before 06Mar20 All SATA Group tickets issued before 12Mar20 Rerouting not permitted within 1 year of making your original booking - changes must be made by 16Mar20 No Fare rules apply
Shenzhen Airlines ZH China: Wuhan, Yichang, Xiangyang, and Shiyan 29-Mar-20 Yes Within 1 year of making your original booking date Yes N/A
Sichuan Airlines 3U All Sichuan Airlines Tickets 31Jan20-28Mar20 Yes 30-Jun-20 Yes N/A
Singapore Airlines SQ China, Hong Kong and Macao 24Jan20-31Mar20 Yes up to/incl 31AUG20 By Request N/A
SWISS LX Italy: Bologna, Genoa, Milan, Trieste, Turin, Venice, and Verona 24Feb20-02Mar20 Yes With any Lufthansa Group (Austrian Airlines, Brussels Airlines, Eurowings, Germanwings, Lufthansa, SWISS, Edelweiss Air) airline until 31Mar20 No Fare rules apply
Tap Air Portugal TP Worldwide: Commercial Policy 19Mar20-30Apr20 Yes - fare difference/taxes apply Rebooking must be made 24 hours before original departure. New travel must begin by December 31, 2020 No Fare rules apply
Thai Airways TG China: Beijing, Shanghai, Guangzhou, Kunming, Xiamen, Chengdu, Chongqing, Changsha, Zhengzhou, Shenzhen 24Jan20-31Mar20 Yes - fare difference/taxes apply 31Mar20 Yes Applies to original travel dates between 24Jan20-29Feb20
Thai Airways TG Hong Kong 224Jan20-30Apr20 Yes - fare difference/taxes apply 30Sep20 No Fare rules apply
Thai Airways TG "Japan, Taiwan, Singapore, Malaysia, Vietnam 18Feb20" 30Apr20 Yes - fare difference/taxes apply 15Dec20 No Fare rules apply
Thai Airways TG Italy: Rome and Milan 25Feb20 30Apr20 Yes - fare difference/taxes apply 15Dec20 No Fare rules apply
Turkish Airlines TK Iran 23Feb20-31Mar20 Yes - within the same region Must be rebooked by 31Mar20 - new travel date: within 1 year of making your original booking - for new travel dates after 31Mar20, fare difference and taxes apply. Yes Must be processed by 31Mar20
Turkish Airlines TK Saudi Arabia - entry restrictions 27Feb20-31Mar20 Yes - within the same region Must be rebooked by 31Mar20 - new travel date: within 1 year of making your original booking - for new travel dates after 31Mar20, fare difference and taxes apply. Yes Must be processed by 31Mar20
Turkish Airlines TK China and Hong Kong 31Jan20-31May20 Yes - within the same region Must be rebooked by 31Mar20 - new travel date: within 1 year of making your original booking - for new travel dates after 31Mar20, fare difference and taxes apply. Yes Must be processed by 11Apr20
Turkish Airlines TK Tajikistan: Dushanbe - Originating from China, Korea, Afghanistan, Iran or Italy 02Mar20-31Mar20 Yes - within the same region Must be rebooked by 31Mar20 - new travel date: within 1 year of making your original booking - for new travel dates after 31Mar20, fare difference and taxes apply. Yes Must be processed by 11Apr20
Turkish Airlines TK Worldwide: All new Turkish Airlines tickets issued between 06Mar20-24Mar20 All tickets issued between 06Mar20-24Mar20 Yes - fare difference/taxes apply rebooking must be made 5 days prior to original travel date; rebooked travel must be completed by 31Dec20 No Refund not permitted
United Airlines UA China: Beijing, Chengdu & Shanghai 30Apr20 Yes - fare difference/taxes apply 30Jun20 Yes N/A
United Airlines UA China: Wuhan 29-Mar-20 No - Refund only Refund Only Yes N/A
United Airlines UA Hong Kong 30Apr20 Yes - fare difference/taxes apply 30Jun20 Yes N/A
United Airlines UA S. Korea 24Feb20-30Apr20 Yes - fare difference/taxes apply 30Apr20 Yes N/A
United Airlines UA Worldwide: All United Airlines tickets issued between 03Mar20 and 31Mar20 - One-time change fee waived All tickets issued between 03Mar20 and 31Mar20 Yes - fare difference/taxes apply Within 1 year of making your original booking No Fare rules apply
United Airlines UA Italy: Bologna, Genoa, Milan (Bergamo, Linate, Malpensa), Trieste, Turin, Venice, Verona 27Feb20-30Apr20 Yes - fare difference/taxes apply For new travel dates after 30Apr20, fare difference and taxes apply Yes if flight is cancelled
Vietnam Airlines VN China, Hong Kong and Macao 28Mar20 Yes Only penalty fee waived - fare difference/new taxes must be collected - Within 1 year of making your original booking Yes If flight is cancelled
Vietnam Airlines VN Hong Kong and Macau: Flights between Hanoi/Hong Kong and Hanoi/Macau 28Mar20 Yes Rebooking to alternate Vietnam flight on original dates Yes N/A
Vietnam Airlines VN Hong Kong: Flights VN598/VN599 between Ho Chi Minh City and Hong Kong 28Mar20 Yes Rebooking to alternate Vietnam flight on original dates Yes N/A
Vietnam Airlines VN Canada: Vancouver - Cancelled flights: VN2034 (TPE-YVR)/VN2035 (YVR-TPE) 01Mar2020 to 31May2020 Rerouting not permitted Rebooking for China Airlines flight CI032 (TPE-YVR)/CI031 (YVR-TPE) for the same date Yes N/A
Virgin Atlantic VS " Israel: Tel Aviv suspension " 10MAR20-31MAR20 Rerouting not permitted 01Apr20-30Sep20 Yes N/A
Virgin Atlantic VS Worldwide: Flexibility for customers with tickets issued on or before 19Mar20 Up to and including 31May20 Rerouting permitted - fare difference and taxes apply - Change fee will be waived provided new travel dates are within the permitted travel period. Complete travel by 30Jun20 - change fee and fare difference will be waived - some conditions apply. For travel after 01Jul20 and before 30Apr21 - change fee waived - fare difference and taxes apply - some conditions apply. Yes Only for involuntary changes of 3 hours or more or if the flight is cancelled
Virgin Australia VA To or From any country with confirmed cases Anytime Yes 30 days from orignal date of travel Yes Can retain ticket as credit for future travel.
WestJet WS Worldwide: Book with confidence policy - Exception #1: Ticketed bookings made up to and including March 2, 2020 ticketed travel date commences before May 01, 2020 Yes - fare difference/taxes apply Travel must commence no later than February 28, 2021; changes must be made up to 24 hours prior to original departure date No Can retain ticket as credit for future travel - for exchange up to February 28, 2021.
WestJet WS Worldwide: Book with confidence policy - Exception #2: Ticketed bookings made on or after March 3, 2020 until Apri All ticketed travel dates are eligible for bookings made on or after March 3, 2020 until April 15, 2020 Yes - fare difference/taxes apply Travel must commence no later than February 28, 2021; changes must be made up to 24 hours prior to original departure date No Refund not permitted - Can retain ticket as credit for future travel - for exchange up to February 28, 2021.
WestJet WS Worldwide: Updated Cancellation Policy All existing and newly issued tickets Not applicable Not Applicable Cancel only Refund not permitted - can retain ticket as credit for future travel - tickets are valid for 13 months from the departure date of the first flight on the ticket.
Xiamen Airlines MF China: Wuhan 29-Mar-20 Yes Within 1 year of making your original booking date Yes N/A
Xiamen Airlines MF China: Xiamen to/from Vancouver - cancelled flights 22Feb20-28Mar20 No Within 3-7 days of original dates Yes Rerouting not permitted
Xiamen Airlines MF Italy: Rome - New York City - Rome cancellations (MF849/MF850) 15Apr20 - dates vary Rerouting not permitted Subject to availability, rebook to next scheduled flight Yes N/A

Please Note

As many countries have enforced Entry Restrictions for those who have recently been in affected areas, please ensure that you will be able to enter the country of your final destination.

View Country Travel Restrictions

Due to the rapidly growing nature of this global health emergency, a lot of information is quickly being issued from the airlines regarding travel waivers. While we will do our very best to update this page regularly with new information as it becomes available, we cannot guarantee that the information is entirely complete or current. So, if your travel was affected by the outbreak, but you do not see a waiver related to your flight here, you may want to check with your airline directly as well, preferably via its website.

For purposes of changes or cancellations related to the COVID-19 pandemic, the Compassion Exception Policy applies to changes or cancellations during the declared effective period and within the geographic scope of a presidential proclamation or other order by the US federal government restricting travel because of the COVID-19 pandemic.