First, notify the airline that you are canceling. Then, if cancelling for a covered reason, call the Travel Protection claims department to request a claim form.
To report your claim or to check the status of your claim:
The insured party should call Trip Mates' toll free number 1-844-777-6859. Be prepared with dates of travel, ticket numbers, passenger's names and details of the reason for the claim including medical documentation if applicable.
If you purchased travel protection prior to May1, 2015 and after February 1, 2015, call the Claims Administrator at 1-877-444.4697. Use Plan Code NWT200901.
If you purchased Travel Protection before February 1, 2015, call the Claims Administrator at 1-855-876-3447. Use Plan Code - 201A 0112, Base Plan / 201B 0112 Base Plan Upgrade / 201C 0112 Rental Car Plan.
Was this helpful? Yes
Thanks for your feedback!
Try a different search, or look for the answer on our Customer Support page.