Exenciones de Vuelo de Aerolíneas Debido al Novel Coronavirus de 2019


Resumen
Como seguramente ya sepa, la Organización Mundial de la Salud (OMS) ha declarado el estallido del novel coronavirus de 2019 en Wuhan, China, como una crisis de salud global. A medida que cada vez más disrupciones en vuelos comerciales tienen lugar por todo el planeta debido a la propagación de este virus, muchas aerolíneas están ofreciendo exenciones para sus pasajeros, tales como la posibilidad de cambiar la fecha de un viaje sin pagar tasas por cambio alguno. Esta página ha sido creada para ayudarle a comprobar si usted tiene derecho a alguna de estas exenciones.

Más abajo encontrará la tabla “Actualizaciones de Exenciones de Viaje” que hemos creado para usted. Por favor, empiece por seleccionar su aerolínea para ver información importante sobre exenciones.

Actualizaciones de Reembolso de Billetes de Vuelo*
Si usted ya ha enviado una solicitud para obtener un reembolso por sus billetes de vuelo no reembolsables, por favor, tenga en cuenta que debido al inmenso número de pasajeros afectados su solicitud de reembolso podría tomar un tiempo algo mayor del habitual en ser completado.

Estamos procesando reembolsos en el mismo orden en el que los recibimos. Una vez su reembolso haya sido procesado, recibirá un email de confirmación para informarle del final del proceso. A partir de entonces, debería reflejarse en sus movimientos bancarios en un plazo de entre 1 y 2 ciclos bancarios, dependiendo de la fecha de cierre de su tarjeta de crédito. Pedimos disculpas por cualquier inconveniente que este retraso haya podido causarle, y esperamos que comprenda la extraordinaria naturaleza de la situación actual en cuanto al tráfico aéreo.

AVISO – Independientemente de cuáles sean sus planes, por favor, tenga en cuenta que:

  • - Su reserva DEBE ser cancelada antes de la fecha prevista de despegue si no quiere arriesgarse a que se invaliden sus billetes de vuelo sin posibilidad de reembolso, cambio de fecha o cambio de itinerario. Podría perder el valor entero de sus boletos.
  • - Por favor, revise la lista de “Actualizaciones de Exenciones de Viaje” disponible más abajo para ver las restricciones y políticas específicas de cada aerolínea.

Dependiendo de la política de su aerolínea, podría ser candidato a una de estas soluciones:
Crédito futuro: Su reserva será cancelada, y sus billetes de vuelo permanecerán archivados para futuros viajes dependiendo de las políticas de su aerolínea. Esta es la mejor opción y la más rápida dependiendo de su aerolínea, ya que no todas permiten una opción de reembolso.

Reembolso – Cancelación completa de todos los billetes de vuelo, con devolución íntegra de su importe a excepción de las tasas de CheapOair.

Tasas: Para todos los países identificados por la Proclamación Presidencial 9984, las tasas de cancelación (a excepción de las tasas originales de CheapOair) serán exentas. Estos países son: La República Popular de China, Irán, Austria, Bélgica, República Checa, Dinamarca, Estonia, Finlandia, Francia, Alemania, Grecia, Hungría, Islandia, Italia, Latvia, Liechtenstein, Lituania, Luxemburgo, Malta, Holanda, Noruega, Polonia, Portugal, Eslovaquia, Eslovenia, España, Suecia, Suiza, Reino Unido e Irlanda. Para el resto de países, estamos reduciendo nuestras tasas hasta un 30%. Las tasas por cancelación de crédito futuro serán de $35 por boleto y pasajero, y las resultantes de un reembolso, de $70 por boleto y pasajero. Las tasas por cambios pueden variar.

Para averiguar a qué políticas cualifica su itinerario, por favor, revise las Actualizaciones de Exenciones de Viaje para revisar las restricciones de su aerolínea. Asegúrese de revisar las columnas específicas para su viaje.

  • Itinerario (Ciudad a/desde)
  • Fecha de Viaje Programada
  • Cancelación/Reembolso (si aplica)
  • Cancelación/Reembolso (si aplica)

*Las tasas originales y servicios adicionales de CheapOair de sus reservas no son reembolsables.

Formulario de Solicitud de Cancelación/Cambio

Si desea cancelar o cambiar sus vuelos, por favor, rellene este formulario y nos encargaremos de cancelar o modificar sus vuelos iniciando el proceso para uno de los siguientes supuestos (siempre dependiendo de las restricciones específicas de su aerolínea):

Seleccione su preferencia:



Tasas: Para todos los países identificados por la Proclamación Presidencial 9984, las tasas de cancelación (a excepción de las tasas originales de CheapOair) serán exentas. Estos países son: La República Popular de China, Irán, Austria, Bélgica, República Checa, Dinamarca, Estonia, Finlandia, Francia, Alemania, Grecia, Hungría, Islandia, Italia, Latvia, Liechtenstein, Lituania, Luxemburgo, Malta, Holanda, Noruega, Polonia, Portugal, Eslovaquia, Eslovenia, España, Suecia, Suiza, Reino Unido e Irlanda. Para el resto de países, estamos reduciendo nuestras tasas hasta un 30%. Las tasas por cancelación de crédito futuro serán de $35 por boleto y pasajero, y las resultantes de un reembolso, de $70 por boleto y pasajero. Las tasas por cambios pueden variar.

Usted recibirá un recibo de confirmación junto con las actualizaciones de estado en el proceso de su reembolso o crédito futuro.

Al enviar este formulario, usted nos autoriza a cancelar su reserva y a seleccionar crédito futuro o, si la aerolínea lo permite, proceder a un reembolso.

Si prefiere un reembolso pero la normativa de su aerolínea no lo permite, le proporcionaremos automáticamente un crédito para viajes futuros. En caso de que haya optado por cambiar las fechas y/o el destino de su vuelo para viajes futuros, uno de nuestros agentes contactará con usted.

Enlaces Importantes
Estos son algunos enlaces con actualizaciones sobre el coronavirus que podría interesarle consultar con regularidad. Continuaremos actualizando estos enlaces a medida que dicha información esté disponible.



Airline Travel Waiver Updates

Select :
Airline Name A/L Itinerary must
include (To/Thru:)
Original Travel Date: Rerouting Rebooking Cancel / Refund Additional
Requirements for Refund
Aegean Airlines A3 Worldwide: Commercial Policy 01Apr20-31Jul20 Yes - fare difference/taxes apply You can change to any future date from 01Aug20-27NMar21 with zero fare difference and no rebooking fees; changes must be made by 10May20 No If your flight has been cancelled, but you can submit for a Credit Voucher; if already received, you can proceed with rebooking your tickets
Aer Lingus EI Worldwide: Book with Peace of Mind 21Mar-31Jul20 Yes - fare difference/taxes apply The rescheduled trip is valid from 01Jul20-31Jul21, must rebook by 30Jun20 No Fare rules apply
Aer Lingus EI North America & Canada: Cancellations 31Mar20-29Jun20 Rerouting not permitted - fare rules apply Guests booked to travel on these flights will be re-accommodated on the nearest available Aer Lingus flight, or re-book to a later date - fare difference and taxes may apply Yes - conditions apply For refund applications please follow normal guidelines
Aer Lingus EI Italy & Spain Cancellations 04Apr20-03Jul20 Yes - fare difference/taxes may apply Guests booked to travel on these flights will be re-accommodated on the nearest available Aer Lingus flight, or re-book to a later date - fare difference and taxes may apply Yes - conditions apply For refund applications please follow normal guidelines
Aer Lingus EI UK & Ireland: Aer Lingus Regional cancellations - EI flight numbers 3XXX 23Apr20-17Jun20 Rerouting not permitted - fare rules apply Guests booked to travel on these flights will be re-accommodated on the nearest available Aer Lingus flight, or re-book to a later date - fare difference and taxes may apply Yes - conditions apply For refund applications please follow normal guidelines
Aer Lingus EI UK & Ireland: Mainline Cancellations 30Mar20-05Jul20 Rerouting not permitted - fare rules apply Guests booked to travel on these flights will be re-accommodated on the nearest available Aer Lingus flight, or re-book to a later date - fare difference and taxes may apply Yes - conditions apply For refund applications please follow normal guidelines
Aer Lingus EI UK: London City (LCY) Suspension (Flight numbers EI280-EI291) From 18May20 until further notice Guests booked to travel to/from London City will be reaccommodated to the nearest available alternative Aer Lingus Heathrow flight on the same day, allowing for the fact that some guests may have connecting journeys to/from North America. Guests booked to travel to/from London City will be reaccommodated to the nearest available alternative Aer Lingus Heathrow flight on the same day, allowing for the fact that some guests may have connecting journeys to/from North America. Yes May apply for full refund.
Aer Lingus EI Europe and Turkey: Cancellations 14Jun20-04Jul20 Rerouting not permitted - fare rules apply Guests booked to travel on these flights will be re-accommodated on the nearest available Aer Lingus flight, or rebook to a later date - If rebooking for a later date, fare difference and taxes may apply Yes - conditions apply Refund permitted only if flight was cancelled by the airline.
Aeroflot SU Worldwide: COVID Commercial Policy From 18FEB20 (China/Hong Kong); from 05MAR20 (All other international); from18MAR20 (within Russian Federation) Yes - fare difference/taxes may apply; only through use of travel credit Re-book now the same Itinerary/same inventory without any penalty fees or fare differences for travel now through 31Dec20, Ticket exchange and travel must be completed by 31Dec20 however, the ticket validity period will be extended to 30Apr21, meaning you will have the option to make further changes if necessary. **Note: Penalty waived; but any fare difference must be collected. No Fare rules apply, refunds will be issued in the form of credit valid for further transportation/paid ancillaries only.
Aerolineas Argentinas AR USA, Asia or Europe: Cancelled flights to/from Europe, the United States or Asia For tickets issued before 12Apr20 Rerouting not permitted - fare rules apply No penalty or fare difference when travel is completed on/before November 30, 2020. No penalty, but subject to the fare difference (if there is any) for travel on/after December 1, 2020. The date change must always be made within one year of the date the ticket was issued. No Fare rules apply
Aerolineas Argentinas AR USA, Asia or Europe: Voluntary changes to/from Europe, the United States or Asia On or before 31Aug20 Rerouting not permitted - fare rules apply No penalty but subject to the fare difference when travel is completed on/before November 30, 2020. The date change must always be made within one year of the date the ticket was issued. No Fare rules apply
Aerolineas Argentinas AR Argentina: Tickets for domestic travel, in Argentina March 15 and June 30, 2020 Rerouting not permitted - fare rules apply No penalty or fare difference when travel is completed on/before November 30, 2020. No penalty, but subject to the fare difference (if there is any) for travel on/after December 1, 2020. The date change must always be made within one year of the date the ticket was issued. No Fare rules apply
Aerolineas Argentinas AR The Americas and the Caribbean: Tickets to/from Brazil, Chile, Uruguay, Bolivia, Peru, Paraguay, Colombia and the Caribbean (PUJ/CUN) Any date if flight is cancelled OR between March 15-20, 2020 if flight was not cancelled Rerouting not permitted - fare rules apply No penalty or fare difference when travel is completed on/before November 30, 2020. No penalty, but subject to the fare difference (if there is any) for travel on/after December 1, 2020. The date change must always be made within one year of the date the ticket was issued. No Fare rules apply
Aerolineas Argentinas AR The Americas and the Caribbean: Voluntary changes to/from Brazil, Chile, Uruguay, Bolivia, Peru, Paraguay, Colombia and the Caribbean (PUJ/CUN) May 1 and June 30, 2020 Rerouting not permitted - fare rules apply No penalty but subject to the fare difference when travel is completed on/before November 30, 2020. The date change must always be made within one year of the date the ticket was issued. No Fare rules apply
Aerolineas Argentinas AR Worldwide: Book with Confidence Policy On/after 01Sep20 Yes - fare difference/taxes apply One free change where the penalty fee will not be charged, only pay the fare difference as per fare rules. No Fare rules apply
Aeromexico AM Worldwide: Flexibility VOLUNTARY Policy for tickets purchased 01Mar20-30Jun20 01Mar20-30Apr21 Rerouting permitted - The rescheduled trip must be booked by and for travel before 30Apr21 - fare difference/taxes apply The rescheduled trip must be booked by by and for travel before 30Apr21 - any fare difference/taxes apply No Fare rules apply; Can retain ticket as credit for future travel without penalty, final travel must be completed within one year from the original issue date.
Aeromexico AM Worldwide: Flexibility VOLUNTARY Policy for tickets purchased before 01Mar20 01Mar20-31Aug20 Rerouting permitted - The rescheduled trip must be booked by 30Apr21 for travel before 31Aug21 - fare difference/taxes apply The rescheduled trip must be booked by 30Apr21 for travel before 31Aug21 - any fare difference/taxes apply No Fare rules apply; Can retain ticket as credit for future travel without penalty; ticket will be valid for one year from new itinerary confirmation and ticket reissue
Aeromexico AM Worldwide: Flights Cancelled by Aeromexico 17Mar20-30Jun20 ( EZE/BOG/MDE-MEX vv 01Jun20-31Aug20 ) Rerouting permitted - The rescheduled trip must be booked by and for travel before 30Apr21 - fare difference/taxes apply The rescheduled trip must be booked by by and for travel before 30Apr21 - any fare difference/taxes apply No Fare rules apply; Can retain ticket as credit for future travel without penalty; ticket will be valid for one year from new itinerary confirmation and ticket reissue
AirAsia I5 Worldwide: Commercial Policy for voluntary changes 23Mar20-31Jul20 Rerouting permitted by use of AirAsia Credit Account Change your flight date without additional charges to any date before 31 October 2020 No Fare rules apply: Convert the amount paid for your current flight booking into a Credit Account which can be redeemed for a new flight booking in the next 730 days (2 years)
AirAsia I5 Worldwide: Commercial Policy for involuntary changes No restriction to travel date Rerouting permitted by use of AirAsia Credit Account Change your flight date without additional charges to any date before 31 October 2020 No Fare rules apply: Convert the amount paid for your current flight booking into a Credit Account which can be redeemed for a new flight booking in the next 730 days (2 years)
Air Arabia N/A Worldwide: Commercial Policy No restiction to travel date Modify the flight to another date or destination without any change fees - fare difference and taxes apply Modify the flight to another date or destination without any change fees - fare difference and taxes apply No Fare rules apply; May cancel the flight at no cost and get a credit of the same value to be used within 1 year on any Air Arabia flight
Air Astana KC China: Beijing and Utumqi: Hong Kong Anytime Yes Within 1 year of making your original booking date Yes N/A
Air Austral UU Worldwide: Flexibility Policy 26Mar20-30Sep20 Yes - fare difference/taxes apply may postpone their trip within the validity limit of one year from the issue of their ticket; New departure must be before 31Dec20. If the travel date is rebooked for before 30Nov20: possibility of changing the travel date without penalty, without seasonal adjustment , and without tariff adjustment in the same travel cabin. If the travel date is rebooked from 01Dec20: possibility of changing the travel date without penalty, BUT additional tariff and seasonal adjustments may apply. Yes - conditions apply Fare Rules Apply- For Non-refundable fares a refund in the form of a credit note, valid 1 year from its date of issue. This credit is refundable after one year if it is not used before its expiration date, the refund request must be made one day before its expiration date.
Air Baltic BT Worldwide: Involuntary Schedule Changes and Cancelled Flights Earlier than 1 hour prior to departure Rerouting permitted with the use of the value of original ticket as credit - May keep the original ticket value, use it towards purchase of a new journey, and receive EUR20 discount per direction. In case of partly used ticket, rerouting is not permitted. New travel will have to be finished by 31DEC21. New booking and re-issue must be completed on/before 31DEC20 - May keep the original ticket value, use it towards purchase of a new journey, and receive EUR20 discount per direction. In case of partly used ticket, change is possible within same route. No Fare rules apply; May keep the original ticket value, use it towards purchase of a new journey, and receive EUR20 discount per direction
Air Dolomiti EN Worldwide: Voluntary or Cancelled Flight Rebooking options for existing bookings (tickets issued on/before May 15, 2020) Until 30Apr21 (tickets issued on/before May 15, 2020) Yes - fare difference/taxes apply Rebook once free of charge to a different travel date and/or a new routing, New start of travel must be on/before 31Dec21; Passengers who rebook before 31Aug20 and start their new journey by 31Dec20 will receive a discount of EUR 50/50 USD/50 CHF; Rebooking/reissue must be made by 31Jan21. Yes- Conditions apply Fare rules apply; can submit tickets for refund-either per original fare rule or on involuntary basis in case of cancelled flights.
Air Dolomiti EN Worldwide: Lufthansa Group Flexible Policy for new bookings (tickets issued from May 16 to June 30, 2020) Anytime (tickets issued from May 16 to June 30, 2020) No- Not applicable for destination change unless permitted by the original fare conditions. Can rebook once free of charge to a different travel date, changes must be completed before the originally planned start of travel, new start of travel must be on/before 31Dec21. Yes- Conditions apply Fare rules apply; can submit tickets for refund-either per original fare rule or on involuntary basis in case of cancelled flights.
Air Canada AC Hong Kong: Temporary suspension of Air Canada flights between Toronto and Hong Kong 01Mar20-30Apr20 Yes - via Vancouver various alternative options available for travel within 7 days of original travel date No Fare rules apply; Can retain ticket as credit for future travel without penalty
Air Canada AC Worldwide: Goodwill Policy for Voluntary Changes -V9 01Mar20-30Jun21 Yes - fare difference/taxes apply Re-booking window: 24 months from the date you cancel your booking, change fees are waived, any fare difference must be collected. If outside the 24 month window: change fee and fare difference applies. Flight may be changed or cancelled up to 2 hours prior to original departure. A One-time free Name Transfer is also allowed. No Fare rules apply
Air Canada AC Worldwide: Involuntary Cancelled Flight/Schedule Change Policy V15 Anytime Not permitted, however, customers have the option to cancel their reservation to retain for future credit. Travel must be completed within 24 months from the date of cancellation. Origin/destination must remain the same, North America travel window (including Hawaii) +/-3 days before/after original travel dates; International travel window +/-7 days before/after original travel dates. -or- retain ticket value for future travel; travel must be completed within 24 months from the date of cancellation. A One-time free Name Transfer is also allowed. Yes - conditions apply If Schedule Change occurred on/before 18Mar20- Permissible (Conditions Apply); If Schedule Change occurred on/after 19Mar20- Refunds are not permitted, fare rules and cancellation fees apply; You can obtain a Credit, Change fee will be waived, the credit will be valid for travel to be completed up to24 months.
Air China CA China: Wuhan Destination only, for tickets issued in Canada From 01May20 Rerouting not permitted - fare rules apply Re-book within ticketing validity, any additional fare difference/taxes apply Yes Refund permitted, confirmed booking must be cancelled prior to original departure
Air China CA Worldwide: All Destinations excluding Wuhan, for tickets issued in Canada From 01Jan20 Rerouting not permitted - fare rules apply Re-book within ticketing validity, any additional fare difference/taxes apply Yes Refund permitted, confirmed booking must be cancelled prior to original departure
Air China CA Canada: Air Canada Cancellations on Air China Tickets issued in Canada Before 30Jun20 Rerouting not permitted - fare rules apply Within 1 year of making your original booking Yes Refund permitted
Air China CA Worldwide: Air China Schedule Change/Cancellation Policy for tickets issued in Canada On/after 01Jan20 Rerouting not permitted - fare rules apply One time free change, rebook within 1 year of making your original booking. If new travel date is on/before 30Jun20 - change fee and fare difference waived. If new travel date on/after 01Jul20 - Change fee waived, seasonal fare difference must be collected. Yes Refund permitted, confirmed booking must be cancelled prior to original departure
Air Côte d'Ivoire HF Worldwide: Commercial Policy From 29Feb20 Yes - fare difference/taxes apply One date change allowed free of charge for travel no later than 31Aug20 Yes - conditions apply ALL Refund transactions, voluntary or involuntary MUST be routed for airline review and authorization
Air Europa UX Italy: Milan (Malpensa) and Venice 31Mar20 Yes - Europe or Africa 15Jun20 No Fare rules apply; Can retain ticket as credit for future travel without penalty
Air France AF Worldwide: Book with confidence: For flights ticketed on/before 21 April 2020, with a travel date on/before 31 August 2020 Ticket issued on or before 21Apr20 with a travel date prior to 31Aug20 Rerouting is permitted - fare difference and taxes apply - receive a discount of the fare difference, up to 15% (IF APPLICABLE). New travel needs to be completed by 30 June 2021. New travel needs to be completed by 30 June 2021. If the new trip commences by November 30, 2020 for the same route, with travel on Air France, KLM, Delta or Virgin Atlantic, the change fee and fare difference will be waived and the ticket(s) need to be reissued on/before 31 October 2020. If the new trip commences on/after December 1, 2020 for the same route, the change fee will be waived - any fare difference and additional taxes apply - receive a discount of the fare difference, up to 15% (IF APPLICABLE). Yes - conditions apply Fare rules apply; May retain ticket as credit for future travel without penalty. For tickets issued in the USA: Refund permitted if flight is cancelled by the airline. For tickets issued outside the USA, for any flight, regardless of the travel date, that was cancelled by the airline on or before 15May20: Refund permitted - the refund request will be processed, with a delay of 12 months from the date of application.
Air France AF Worldwide: Book with confidence: For flights cancelled by the airline whose tickets issued on/after 22 April 2020 Cancelled flights whose tickets issued on/after 22 April 2020 Rerouting is permitted - fare difference and taxes apply - receive a discount of the fare difference, up to 15% (IF APPLICABLE). New travel needs to be completed by 30 June 2021. New travel needs to be completed by 30 June 2021. If the new trip commences by November 30, 2020 for the same route, with travel on Air France, KLM, Delta or Virgin Atlantic, the change fee and fare difference will be waived and the ticket(s) need to be reissued on/before 31 October 2020. If the new trip commences on/after December 1, 2020 for the same route, the change fee will be waived - any fare difference and additional taxes apply - receive a discount of the fare difference, up to 15% (IF APPLICABLE). Yes - conditions apply Fare rules apply; May retain ticket as credit for future travel without penalty. For tickets issued in the USA: Refund permitted if flight is cancelled by the airline. For tickets issued outside the USA, for any flight, regardless of the travel date, that was cancelled by the airline on or before 15May20: Refund permitted - the refund request will be processed, with a delay of 12 months from the date of application.
Air France AF Worldwide: Book with confidence: For voluntary changes of flights ticketed on/after 22 April 2020 For flights ticketed on/after 22 April 2020 Rerouting is permitted - fare difference and taxes apply - receive a discount of the fare difference, up to 15% (IF APPLICABLE). New travel needs to be completed by 30 June 2021. Changes to the destination and/or the travel date must be actioned and tickets reissued prior to the originally booked flight. Changes for any NO-SHOW bookings are not permitted. No-shows will result in losing the ticket value, resulting in the inability to use the ticket for future travel. New travel needs to be completed by 30 June 2021. The change fee will be waived - any fare difference and additional taxes apply - receive a discount of the fare difference, up to 15% (IF APPLICABLE). Changes to the destination and/or the travel date must be actioned and tickets reissued prior to the originally booked flight. Changes for any NO-SHOW bookings are not permitted. No-shows will result in losing the ticket value, resulting in the inability to use the ticket for future travel. Yes - conditions apply Fare rules apply; May retain ticket as credit for future travel without penalty. For tickets issued in the USA: Refund permitted if flight is cancelled by the airline. For tickets issued outside the USA, for any flight, regardless of the travel date, that was cancelled by the airline on or before 15May20: Refund permitted - the refund request will be processed, with a delay of 12 months from the date of application.
Air India AI Worldwide: Voluntary Change Policy 15Mar20-15Jun20 Yes - fare difference/taxes apply, may only travel to alternate destinations within the same region. If ticket validity is less than 6 months- Booking can be made till 30Sep20; If more than 6 Months- Booking can be made till 31Mar21; Any difference of fare will apply. No Fare rules apply
Air India Express N/A Worldwide: Commercial Policy 01Mar20 - 30Sep20 Rerouting not permitted - fare rules apply Free date change, up to 31Mar21; fare difference may apply No Fare rules apply
Air KBZ K7 Worldwide: Simplified Travel Policy No restiction to travel date Rerouting permitted - fare difference and taxes apply Exchange for a new travel date within ticket validity - must be made prior to 31May20 Yes Normal Class: 75% of fare and airport tax before original departure date; Promotion Fare Class: 50% of fare and airport tax before original departure date
Air Mauritius MK Worldwide: Suspension of International commercial flights until 30Jun20 Until 31Dec20 Yes - fare difference/taxes apply; can make changes throught use of voucher For any tickets, all penalty fees will be waived for any date changes w/same routing. For future CREDIT: Tickets issued up to 31Mar20, claim a voucher worth the price of your ticket plus 10% bonus on the fare, voucher is valid for 24 months for future travel and may be given to another person. Tickets issued between 01Apr20-31May20, claim a voucher worth the price of your ticket only, the voucher is valid for 12 months. No Fare rules apply
Air New Zealand NZ Worldwide: Flexible Policy for International tickets sold between 5-31 March 2020 Anytime (International Routes) Rerouting is permitted - fare difference and taxes apply All international tickets, for any travel period, purchased between March 5-31 have unlimited changes without fare penalty applied. Any fare difference applies. Date changes permitted for 12 months from date of original issue. No Fare rules apply; UNLESS THE DEPARTURE DATE WAS ON/BEFORE 31MAR20 - if Departure date was on/before 31Mar20: Refund permitted where restricted by a government-imposed travel restriction regardless of route or government issuing the restriction. Otherwise, fare rules apply.
Air New Zealand NZ United States: Commercial Policy for Involuntary Cancelled Flights between USA and NZ, AU, & South Pacific 01Apr20-31Aug20 Rerouting is permitted - fare difference and taxes apply One change permitted - No additional collection applies within the same cabin, same route on NZ operated flights. The new ticket needs to be reissued by 30 June 2021. The new travel date can be booked as far as 12 months from the date of the new booking Yes Refund ticket for flights are cancelled or changed by 24 hours without penalty; Option to hold the value of the ticket in credit - The new ticket needs to be reissued by 30 June 2021. The new travel date can be booked as far as 12 months from the date of the new booking
Air New Zealand NZ Canada: Commercial Policy for Involuntary Cancelled Flights between Canada and NZ, AU & South Pacific from 01Apr20 to 30Jun20 01Apr20-30Jun20 Rerouting is permitted - fare difference and taxes apply One change permitted - No additional collection applies within the same cabin, same route on NZ operated flights. No Fare rules apply; Option to hold the value of the ticket in credit - The new ticket needs to be reissued within one year of the original outbound travel date.
Air New Zealand NZ UK/Europe: Commercial Policy for Involuntary Cancelled Flights between Los Angeles and London Route 01Apr20-31Aug20 Eligible for a full refund Eligible for a full refund Yes Must be booked LAX-LHR or bookings to other European countries via LAX-LHR
Air Niugini PX Worldwide: Commercial Policy For tickets issued on or before 07Apr20 Yes - fare difference/taxes apply; can make changes throught use of credit Retain the value of your ticket for future travel on the same itinerary. Value is valid through 31Dec21 with one free change permitted. Travel must be completed by 31Dec21. Yes- Conditions apply Fare rules apply; Can retain ticket as credit for future travel without penalty and is strongly suggested by the airline.
Air Senegal HC Worldwide: Policy for Rebooking/Refunds Not permitted, EMD for future travel can be issued by the airline and valid for one year. One free change of date permitted – new reservation must be in same booking class. If booked in different booking class fare difference must be paid. No Fare rules apply; Non-refundable tickets – no refund permitted; EMD for future travel only. EMD has to be issued by airline and valid one year.
Air Serbia JU Worldwide: Ticketing Waiver Policy for Cancelled Flights through 14Jun20 On/Before 14Jun20 Reroute to any Air Serbia destination, except for New York City, free of charge - some conditions apply. Rebook now or rebook later, only one change per ticket is permitted, without penalty; travel must be completed by 31Dec20, If originally paid fare is not available, the difference in fares WILL NOT BE CHARGED; Ticket validity can be extended until 31DEC20. Yes Either Refund to original form of payment or receive a Voucher of full refund increased by 10% on fare, YQ and ancillaries (if any), New ticket is valid until 31DEC20
Air Serbia JU Worldwide: Ticketing Waiver Policy for VOLUNTARY Changes with Travel on/after 15JUN20 On/After 15JUN20 Rerouting not permitted - fare rules apply Only one change per ticket is permitted, without penalty; Difference in all taxes must be collected **Note: Fare difference NOT BE CHARGED for travel between 01MAY20-14JUN20; 01SEP20-14DEC20; 21JAN21-31MAR21. Travel must be completed at the latest on 31DEC20; Ticket validity can be extended until 31DEC20. No Fare rules apply
Air Tahiti Nui TN Worldwide: Commercial Policy for tickets issued on or before 19Feb20 On or before 30Jun20 Rerouting not permitted - fare rules apply Date change fee is waived - fare difference and taxes apply. Ticket must be re-issued by 30Jun20. New travel must be completed within 1 year of making your original booking No Fare rules apply
Air Tahiti Nui TN Worldwide: Commercial Policy for tickets issued on or before 16Mar20 18Mar20 - 01Jul20 Rerouting not permitted - fare rules apply Date change fee and fare difference is waived, ticket must be re issued by 30Sep20. New travel must commence on/before 31Dec21. No Fare rules apply
Air Tahiti Nui TN Worldwide: Commercial Policy for tickets issued 17Mar20-22Mar20, for any travel date Anytime Rerouting not permitted - fare rules apply Date change fee is waived - fare difference and taxes apply. New travel must commence on/before 31Dec21 No Fare rules apply
Air Tahiti Nui TN Worldwide: Commercial Policy for tickets issued 23Mar20-30Sep20 Anytime Rerouting not permitted - fare rules apply Date change fee is waived - fare difference and taxes apply. Ticket must be re-issued by 30Jun20. Min/ Max stay and stopover conditions are waived. New travel must commence on/before 31Dec21 Yes- Conditions apply Fare rules apply except tickets are fully refundable if not used, No-Show cases are exempt; if you are not planning to travel, you need to cancel your original booking at least one day before your travel date or the ticket is Not refundable and the value of the ticket will be lost.
Air Transat TS Worldwide: All new Air Transat bookings made between 04Mar20 and 31Mar20 04Mar20-31Oct20 Yes - fare difference/taxes apply Within 1 year of making your original booking No Fare rules apply
Air Transat TS Worldwide: Flexibility Policy - Cancellation with credit or date change 21Mar20-30Jun20 Yes - fare difference/taxes apply Travel must be completed within 12 months of the original return date. Cancel only A future travel credit (FTC) for the value of the amount that was paid and can be used within 24 months of the original return date and has already been added.
Air Transat TS Worldwide: All new Air Transat bookings made between 13Apr20 and 30Apr20 No restiction to travel date Yes - fare difference/taxes apply Travel must be completed within 12 months of the original return date. Cancel only Flights in Eco Budget: May receive a future travel credit, valid for 12 months after the original return date; Flights in Eco Standard and Club Class: the standard cancellation terms and conditions of these fares will apply. May also opt to receive a future travel credit, valid for 12 months after the original return date. Flights in Eco Flex: no cancellation fee required.
Air Transat TS Worldwide: Book with Peace of Mind Anytime Yes - fare difference/taxes apply Travel must be completed within 12 months of the original return date, any fare difference applies. No Flights in Eco Budget: May receive a future travel credit, valid for 12 months after the original return date; Flights in Eco Standard and Club Class: the standard cancellation terms and conditions of these fares will apply. May also opt to receive a future travel credit, valid for 12 months after the original return date. Flights in Eco Flex: no cancellation fee required.
Alaska Airlines AS Worldwide: New Alaska Airlines tickets issued between 27Feb20 and 30Jun20 27Feb20-31May21 Rerouting permitted with the use of a credit certificate for future travel. New travel must be complete within one year from the original outbound date of travel. Tickets must be changed or canceled prior to the departure of your original flight. Yes - conditions apply Fare rules apply; Can retain ticket as credit for future travel without penalty. Refund permitted if flight has been changed by more than 60 minutes or has been cancelled by the airline.
Alaska Airlines AS Worldwide: For Alaska Airlines tickets purchased on/before February 26, 2020 09Mar20-31Dec20 Rerouting permitted with the use of a credit certificate for future travel. New travel must be complete within one year from the original outbound date of travel. Tickets must be changed or canceled prior to the departure of your original flight. Yes - conditions apply Fare rules apply; Can retain ticket as credit for future travel without penalty. Refund permitted if flight has been changed by more than 60 minutes or has been cancelled by the airline.
Alitalia AZ Italy: Commercial Policy for Cancelled Flights on Italy Domestic Markets -v2 11Mar20-30Sep20 Yes - fare difference/taxes apply. Tickets issued for Italian Domestic destinations must remain for domestic travel; tickets issued for International destinations must remain for international travel. Re-book same origin/destination on the first available date within 7 days from the date of the cancelled flight. -or- a one time change (REBOOKING or REROUTING), without penalty, any additional taxes/fares will apply, must travel within one year from the date of the original cancelled flight. -or- can accept a voucher to travel within one year from date of issue. No Can exchange ticket for an Alitalia issued travel voucher in the residual amount of the ticket plus an extra value of EUR15 for Domestic Italy flights (equivalent in the currency of the original ticket), valid for 1 year from the date the voucher is issued.
Alitalia AZ International: Commercial Policy for Cancelled Flights on International Markets -v1 (with exception of Brazil) Until 30Sep20 Yes- Fare Difference Applies; new travel date must be before 30Apr21; can also accept a voucher to travel within one year from date of issue. One rebooking without penalty, can re-book new travel date until 30Apr21. any fare difference/taxes apply, re-booking must be performed before the departure of the original flight. -or- can accept a voucher to travel within one year from date of issue, with an extra value of EUR15 for European flights and EUR60 for Long Haul flights (equivalent in the currency of the original ticket). No Can exchange ticket for an Alitalia issued travel voucher in the residual amount of the ticket plus an extra value of EUR15 for European flights and EUR60 for Long Haul flights (equivalent in the currency of the original ticket), valid for 1 year from the date the voucher is issued.
Alitalia AZ Worldwide: Commercial Policy for VOLUNTARY Changes (with exception of Brazil) Until 31Jun21 Yes - fare difference/taxes apply. Tickets issued for Italian Domestic destinations must remain for domestic travel; tickets issued for International destinations must remain for international travel. One rebooking without penalty, travel must be within 1 year of the original flight, any fare difference/taxes apply, re-booking must be performed before the departure of the flight. -or- can accept a voucher to travel within one year from date of issue. No Fare rules apply; Refundable fares on Domestic tickets are only authorised with original travel date after 30Sep20, if travel is 30Sep20/prior, only a voucher will be issued.
All Nippon Airways NH China, including Wuhan; Hong Kong and Macau 24Jan20-30Jun20 Rerouting not permitted - fare rules apply 31Dec20 Yes N/A
All Nippon Airways NH Japan 28Feb20-30Jun20 Rerouting not permitted - fare rules apply 31Dec20 Yes N/A
American Airlines AA Europe/Middle East/Africa: Suspension of Service -Update 11 01Mar20 - Suspended Travel Date range for the applicable market Yes - fare difference/taxes apply Re-book same Itinerary/same cabin/same inventory for travel now through 31Dec21, change fee is waived fare difference applies. ***Note: Protect Options for Budapest, Kraków, Warsaw- Must have been ticketed On/Before 02Apr20 and effective for original ticketed travel dates: Budapest, Kraków (19May20-24Oct20) and Warsaw (19May20-30Jun20). Yes Fare rules apply
American Airlines AA Worldwide: Global Flexibility Waiver- Update 5 01Mar20-30Sep20 Yes- Fare Difference Applies Now through December 31, 2021 - Ticket Validity extended to December 31,2021 - Travel on the new ticket must be completed by December 31, 2021 - fare difference/taxes apply Cancel and rebook later- Travel must start by December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier - fare difference/taxes apply Fare rules apply; May retain the value of the ticket for future travel
American Airlines AA Lebanon: Beirut - Suspened Service: American Airlines ticketed passengers travelling with British Airways from London Heathrow From 01May20 and on Rerouting not permitted - fare rules apply various alternative options with partner airlines for travel on the same day as originally booked Yes If flight is cancelled
American Airlines AA Worldwide: Involuntary Schedule Change -Tickets Issued Prior to 08Apr20 Anytime Yes - fare difference/taxes apply N/A Yes - conditions apply If customer decides not to travel; A Refund is permitted as long as the original schedule change is 60 minutes or greater
American Airlines AA Worldwide: Involuntary Schedule Change -Tickets Issued on/after 08Apr20 Anytime Yes - fare difference/taxes apply N/A Yes - conditions apply If customer decides not to travel; A Refund is permitted as long as the original schedule change is greater than 4 hours
APG Airlines GP Worldwide: For APG-GP tickets issued on/before 31Mar20 with travel 01Mar20-31Aug20 01Mar20-31Aug20 Rerouting not permitted, date changes only For Cancelled flights, a schedule change higher than 5 hours, or Voluntary Changes: You may change the date for free for a travel date before 31Aug2021. -or- You can leave the ticket as an open credit, the new flights must be confirmed and ticket reissued before 31Dec20. Yes - conditions apply If the flight is cancelled or with a schedule change higher than 5 hours- a credit will be offered through 2020, If the ticket is not reissued before 31Dec20, you may request a full refunda after 01Jan21. For a voluntary cancellations or if denied travel due to restrictions, Fare Rules Apply; APG Airlines will transfer the refunds and retain an administrative fee of 3EUR/5USD per ticket.
APG Airlines GP Worldwide: For APG-GP tickets issued 01Apr20 and Beyond (any date of travel), or tickets issued before 01Apr20 with a departure after 01Sep20 Anytime- (tickets issued 01Apr20 and Beyond) -or- After 01Sep20 (tickets issued before 01Apr20) Rerouting not permitted, date changes only For Cancelled flights or a schedule change higher than 5 hours: You may change the date for free for a travel date before 31Aug2021. -or- You can leave the ticket as an open credit, the new flights must be confirmed and ticket reissued before 31Dec20. For VOLUNTARTY Changes: Fare rules apply for any changes. Yes - conditions apply If the flight is cancelled or with a schedule change higher than 5 hours- a credit will be offered through 2020, If the ticket is not reissued before 31Dec20, you may request a full refunda after 01Jan21. For a voluntary cancellations or if denied travel due to restrictions, Fare Rules Apply; APG Airlines will transfer the refunds and retain an administrative fee of 3EUR/5USD per ticket.
Asiana Airlines OZ Worldwide: Commercial Policy for Involuntary Flight Cancellations -v2 09Mar20-30Jun20 Yes - fare difference/taxes may apply Date change is allowed without collecting Fare and tax difference. Only flights operated by Asiana Airlines (OZ), excluding OZ codeshare flights, can be changed. Yes Full refund is applied. (Including Non-Refundable Ticket)
Asiana Airlines OZ Worldwide: Refund or Two-time Reissue Penalty Waiver for all International routes- For tickets issued on/after 10Mar20 10Mar20-25Feb21 Yes - fare difference/taxes apply New outbound departure date must be on or before February 28, 2021 - fare difference/taxes apply No Fare rules apply
Asiana Airlines OZ Worldwide: Book with Confidence with a two-time Reissue Penalty Waiver -v4 On/after 10Mar20 Yes - fare difference/taxes apply Reissue fee waived for voluntary changes and waived up to 2 times, any difference in fare and tax must be collected. New outbound departure date and reissuing date must be within the validity of the original ticket. No Fare rules apply
Austrian Airlines OS Worldwide: Voluntary or Cancelled Flight Rebooking options for existing bookings (tickets issued on/before May 15, 2020) Until 30Apr21 (tickets issued on/before May 15, 2020) Yes - fare difference/taxes apply Rebook once free of charge to a different travel date and/or a new routing, New start of travel must be on/before 31Dec21; Passengers who rebook before 31Aug20 and start their new journey by 31Dec20 will receive a discount of EUR 50/50 USD/50 CHF; Rebooking/reissue must be made by 31Jan21. Yes- Conditions apply Fare rules apply; can submit tickets for refund-either per original fare rule or on involuntary basis in case of cancelled flights.
Austrian Airlines OS Worldwide: Lufthansa Group Flexible Policy for new bookings (tickets issued from May 16 to June 30, 2020) Anytime (tickets issued from May 16 to June 30, 2020) No- Not applicable for destination change unless permitted by the original fare conditions. Can rebook once free of charge to a different travel date, changes must be completed before the originally planned start of travel, new start of travel must be on/before 31Dec21. Yes- Conditions apply Fare rules apply; can submit tickets for refund-either per original fare rule or on involuntary basis in case of cancelled flights.
Avianca AV Worldwide: Commercial Flexible Policy v14 01Mar20-31Oct20 Yes - fare difference/taxes apply Changes to the itinerary may be requested until 30Jun21 for travel until 30Jun21; 3 changes with no penalty or fare difference for passengers with new travel date until 31Oct20, travel must be to/from same "Common Points"; Fare difference applies and only one free change allowed for new travel dates between 01Nov20-30Jun21. No Receive a voucher for the total value of the ticket or unflown segment, that may be redeemed before 31Dec20 to reschedule a new trip with a maximum travel date of 30Jun21.
Azul Linhas Aéreas Brasileiras AD Worldwide: Domestic and Internatioonal Commercial Policy 19Mar20-30Sep20 Yes - fare difference/taxes apply For new Domestic/International tickets issued and operated by Azul with travel date until 30Sep20, passenger can change date or cancel trip without penalty. Azul will allow one change without penalty and honoring the original fare. No May hold the ticket for future travel
Bamboo Airways QH Worldwide: Commercial Policy 16Mar20-31Dec20 (excluding the period of public holidays) Yes - fare difference/taxes apply, through use of credit; If there is a schedule change, it has to be over 2 hours to re-route or if the flight is cancelled without an alternative flight option May re-book one-time free of charge on any date from 21Mar20-31Dec20 (not permitted to rebook in the period of holidays); -or- a credit can be issued, Credit is effective for 6 months from the date of creation, Credit can be used to purchase future tickets or ancillary services, credit is not refundable. Yes - conditions apply Funds are turned into a credit; Refund permitted if departure time is changed by 4 hrs OR if flight is canx AND only 1 available flight per day, no alternative flight
Bangkok Airways PG Worldwide: Commercial Policy Anytime Yes - fare difference/taxes apply All tickets are allowed to rebook for a new travelling date up to 31 March, 2021 - fare difference and taxes apply. Yes Refund permitted
Beijing Capital Airlines JD Worldwide: Commercial Policy for cancelled flights Up to and including 30Jun20 Rerouting not permitted May rebook any dates in summer/autumn season (excluding flights from 15th July 2020 to 25th August 2020), free of charge. Yes Refund is permitted for cancelled flights
Blue Panorama Airlines BV Worldwide: Commercial Policy N/A The airline is offering vouchers to be used for future reservations, up to 1 year from the booking date The airline is offering vouchers to be used for future reservations, up to 1 year from the booking date No The airline is offering vouchers to be used for future reservations, up to 1 year from the booking date - Vouchers are sent to the email addresses reported into the PNRs by the customers.
Blue Air 0B Worldwide: Commercial Policy N/A Yes - fare difference/taxes apply Travel up to 31May20 or if your flight is cancelled- You can voluntarely change, free of charge, the flight date and/or route for any Blue Air flight(s), or you can receive the amount paid for the ticket in the form of a voucher which can be used as a reduction from the cost of future tickets/services purchased, the voucher is valid one year from its issuance. Passengers can make changes to their travel dates up to 4 hours before departure. For any voluntary change with travel after 31May20, fare rules will apply. No Fare rules apply; you can receive the amount paid for the ticket in the form of a voucher that is valid one year from its issuance.
British Airways BA China: Shanghai and Beijing - cancelled flights To China: up to 31MAY20, From China: up to 01JUN20 Yes various alternative options with partner airlines available for travel until 01Aug20 Yes If flight is cancelled
British Airways BA China: Shanghai and Beijing - voluntary changes To China: up to 31MAY20, From China: up to 01JUN20 Yes various alternative options with British Airways available for travel until 01Aug20 No Fare rules apply
British Airways BA Worldwide: Principal Customer Guidelines - changes due to entry restrictions where BA flight is operating - separate rebooking guidelines are available for travel to/from some countries already listed No restriction to travel date - ticket must be originally issued prior to entry restriction date Rerouting permitted - fare difference and taxes apply. Up to and including 30Apr20 No May hold the ticket for future travel - The value of the original tickets may be held and used as part payment towards a future booking; New travel must be completed (outbound & inbound) within 12 months of the original departure date; Unlimited changes for new or changed departure dates up to and including 31May20 - for changes made after 31May20, fare rules apply.
British Airways BA Worldwide: Principal Customer Guidelines for involuntary changes - separate rebooking guidelines are available for travel to/from some countries already listed No restriction to travel date - ticket must be originally issued prior to entry restriction date Various options available on partner airlines Up to and including 01Apr20 Yes If flight is cancelled
British Airways BA Worldwide: Book with Confidence & Flexibility for Bookings made on or before 02Mar20 Either outbound or inbound flight(s) booked for 14Mar20-31Aug20 Rerouting permitted - fare difference and taxes apply. Associated ancillaries to the original ticket will be carried forward to the new travel dates with the exception of any prepaid excess baggage (XBAG) which must be refunded as non‐transferrable. Customer will need to purchase XBAG online if still required. Unlimited changes with no change fee, is applicable when change and ticketing are actioned between 3rd March 2020 – 31st May 2020. New travel must be completed (outbound & inbound) by 30th April 2022. Date change permitted - fare difference and taxes apply. Associated ancillaries to the original ticket will be carried forward to the new travel dates with the exception of any prepaid excess baggage (XBAG) which must be refunded as non‐transferrable. Customer will need to purchase XBAG online if still required. Unlimited changes with no change fee, is applicable when change and ticketing are actioned between 3rd March 2020 – 31st May 2020. New travel must be completed (outbound & inbound) by 30th April 2022. No May hold the ticket as credit for future travel - The value of the original tickets may be held and used as part payment towards a future booking; Associated ancillaries to the original ticket will be carried forward to the new travel dates with the exception of any prepaid excess baggage (XBAG) which must be refunded as non‐transferrable. New travel must be completed (outbound & inbound) by 30th April 2022.
British Airways BA Worldwide: Book with Confidence & Flexibility for Bookings made between 03Mar20-31Aug20 Both outbound AND inbound flights booked for completed travel up to and including 30Apr21 Rerouting permitted - fare difference and taxes apply. Associated ancillaries to the original ticket will be carried forward to the new travel dates with the exception of any prepaid excess baggage (XBAG) which must be refunded as non‐transferrable. Customer will need to purchase XBAG online if still required. Unlimited changes with no change fee, is applicable when change and ticketing are actioned between 3rd March 2020 – 31st May 2020. New travel must be completed (outbound & inbound) by 30th April 2022. Date change permitted - fare difference and taxes apply. Associated ancillaries to the original ticket will be carried forward to the new travel dates with the exception of any prepaid excess baggage (XBAG) which must be refunded as non‐transferrable. Customer will need to purchase XBAG online if still required. Unlimited changes with no change fee, is applicable when change and ticketing are actioned between 3rd March 2020 – 31st May 2020. New travel must be completed (outbound & inbound) by 30th April 2022. No May hold the ticket as credit for future travel - The value of the original tickets may be held and used as part payment towards a future booking; Associated ancillaries to the original ticket will be carried forward to the new travel dates with the exception of any prepaid excess baggage (XBAG) which must be refunded as non‐transferrable. New travel must be completed (outbound & inbound) by 30th April 2022.
British Airways BA Worldwide: To assist any customer affected by the Coronavirus cancellations for British Airways services where Qatar Airways also operates the route via Doha, e.g. SYD-LHR rebook onto SYD-DOH-LHR up to and including 30Jun20 Change to origin and/or destination not permitted Rebook with Qatar Airways for the same date of travel Yes Refund permitted if the flight is cancelled by the airline. Otherwise, fare rules apply. May hold the ticket as credit for future travel (Book with Confidence policy applies)
British Airways BA United Kingdom: Provide your journey and contact details before you travel to the UK - INFORMATION ONLY (for UK Entry only) The UK Government has introduced new rules for customers coming into the UK from 8 June. If you’re a resident or visitor travelling or returning to the UK, you must a) provide your journey and contact details and b)not leave the place you’re staying for the first 14 days you’re in the UK except in very limited situations (known as ‘self-isolating’). Please visit https://www.gov.uk/uk-border-control for information and for the online form. Rerouting not applicable. Rebooking not applicable. Not applicable Not applicable
Brussels Airlines SN Worldwide: Voluntary or Cancelled Flight Rebooking options for existing bookings (tickets issued on/before May 15, 2020) Until 30Apr21 (tickets issued on/before May 15, 2020) Yes - fare difference/taxes apply Rebook once free of charge to a different travel date and/or a new routing, New start of travel must be on/before 31Dec21; Passengers who rebook before 31Aug20 and start their new journey by 31Dec20 will receive a discount of EUR 50/50 USD/50 CHF; Rebooking/reissue must be made by 31Jan21. Yes- Conditions apply Fare rules apply; can submit tickets for refund-either per original fare rule or on involuntary basis in case of cancelled flights.
Brussels Airlines SN Worldwide: Lufthansa Group Flexible Policy for new bookings (tickets issued from May 16 to June 30, 2020) Anytime (tickets issued from May 16 to June 30, 2020) No- Not applicable for destination change unless permitted by the original fare conditions. Can rebook once free of charge to a different travel date, changes must be completed before the originally planned start of travel, new start of travel must be on/before 31Dec21. Yes- Conditions apply Fare rules apply; can submit tickets for refund-either per original fare rule or on involuntary basis in case of cancelled flights.
Boliviana de Aviación -BOA OB Worldwide: Commercial Policy for Cancelled Flights Up to and including 31Aug20 Yes - fare difference/taxes apply Reschedule within the original ticket date validity; For modifications on International Routes- Blackout dates apply (01Dec20-31Jan21), change fee is waived, but fare differences must be collected. Yes Refund due to cancelled flight as per schedule change rules
Cabo Verde Airlines VR Worldwide: Commercial Rebooking/Refund Policy Any Rerouting permitted with the use of travel voucher Change the travel date with no change fee and without paying the fare difference, within the validity period of the ticket and seat availability, to travel before March 31, 2021 Yes- Conditions apply Fare rules apply. May request a full refund in the form of an electronic voucher and is valid for two years starting from the date of issue
Cambodia Angkor Air K6 Worldwide: Commercial Policy for changes/cancellations due to COVID-19 29Apr20-30Jun20 Yes - fare difference/taxes apply One free of charge rebooking to a new flight date on/before 31Dec20, Fare differences, other taxes/fees/charges, surcharges and other fees apply. Yes- Conditions apply For voluntary refund: fare rules apply; For involuntary flight cancel/restrictions due to the COVID-19- Refund allowed, charge fee will be waived.
Caribbean Airlines BW Worldwide: VOLUNTARY Change Policy 01Jul20-30Aug20 Yes - fare difference/taxes apply New travel itinerary must be completed within one year of original ticket issue date; Passengers may place their tickets on hold for future use and the change fee will be waived No Fare rules apply
Cathay Pacific/Dragon CX/KA Worldwide: Special Ticketing Guideline Policy 17Mar20-31Jul20 Yes- fare difference and taxes apply. New travel date must be completed by 30Jun21. Can make free and unlimited changes to your travel plans, new travel date must be completed by 30Jun21 - fare difference/taxes may apply. If original travel is between 17Mar20-31May20, must be re-booked by 30Jun20. For original travel from 01-30Jun20, must be rebooked prior to original departure date. -or- opt for a Credit, you have until 31Dec20 to redeem, travel must be completed before 30Jun21. Yes Refund permitted or opt for future credit
Cayman Airways KX Worldwide: Change-fee Waiver Extended and Adjusted for Tickets issued BEFORE 03Mar20 02Mar20-30Jun20 Yes - fare difference/taxes apply Travel can be rebooked within the validity of the original ticket, changes must be made on or before 31Dec20 for travel up to 31Oct20, change fees are waived, but any fare differences may apply; Any student returning to the Cayman Islands due to the closure of the educational institution they are attending abroad, regardless of the date of travel, will be eligible for a waiver. Yes - conditions apply Per Schedule change rules, or if flight is cancelled
Cayman Airways KX Worldwide: Change-fee Waiver Extended and Adjusted for Tickets issued BETWEEN 03-31Mar20 02Mar20-30Jun20 Yes - fare difference/taxes apply Travel can be rebooked within the validity of the original ticket, changes must be made on or before 31Dec20 for travel up to 31Oct20, change fees are waived, but any fare differences may apply. No Fare rules apply
Cebu Pacific Air 5J Worldwide: Commercial Policy No restiction to travel date Reroute permitted with the use of credit in a Travel Fund. Rebook the flight, with change fees and fare difference waived. Yes Refund permitted. May opt to store the full value of the ticket in a Travel Fund. This is valid for 180 days and can be used to book any Cebu Pacific flight within the next 12 months.
Central Mountain Air 9M System wide: Flexible Change and Cancellation Policy Through 31Aug20 Yes - fare difference/taxes apply, through use of travel credit Re-book through the end of the loaded schedule (31Oct20), or you can take a 24-month future flight credit. Any fare differences will apply, changes must be made 24 hours before original departure No Fare rules apply; Can retain ticket as credit for future travel without penalty
Czech Airlines OK Worldwide: Commercial Policy 13Mar20-15Jul20 Yes - fare difference/taxes apply thru use of credit The first change of travel dates free of charge, The replacement flight is to take place until or on 31Mar21 and any fare difference will apply, New flight can be operated by Smartwings or Czech Airlines. Must request the rebooking more than 24 hours prior to the scheduled departure. -or- Credit can be used as a Form of payment at any time during its validity (1 year from the date of issue) No Fare Rules Apply
China Airlines CI Worldwide: Ticketing Handling Guidelines v-2020QT115 (Voluntary, Involuntary changes, and Restrictions of Quarantine, or Denied Boarding due to COVID-19) 20Jan20-31Aug20 Yes - fare difference/taxes apply One time reissue allowed as long as same cities and booking class are rebooked as per original ticket, TPE-ONT can be involuntarily revalidated to TPE-LAX. Any fare/tax differences incurred by rebooking shall be waived once. If a difference in booking class, fare differences will be collected but with no change fee. Re-booking needs to be completed by 31Oct20. Yes If flight cancelled or Involuntary Schedule Change, or those affected by Entry Restrictions, Quarantine, or if Denied Boarding due to COVID-19
China Eastern/Shanghai Airlines MU/FM Worldwide: Commercial Policy for Involuntary Flight Cancelletions or Entry Restrictions 24JAN20-24OCT20 Rerouting permitted within same region One-time change allowed with out penalty to a new/available traveling date within the original ticket validity and same region as originally booked, may re-book any date on/before 31DEC20. Yes For cancelled flight or due to entry restricrions, Involuntary Ticket refund can be made within the ticket validity
China Southern Airlines CZ Worldwide: Cancelled flights or Entry Restrictions 10Jun20 Rerouting permitted within same region Within 14 days of original travel date Yes N/A
China Southern Airlines CZ Worldwide: VOLUNTARY Changes made on/before 06Apr20 For International and regional flights Yes - fare difference/taxes apply One time free exchange or refund without penalty fees Yes - conditions apply refund without penalty fees
China Southern Airlines CZ Worldwide: VOLUNTARY Changes made AFTER 06Apr20 For International and regional flights Yes - fare difference/taxes apply Fare Rules Apply Yes Fare Rules Apply
Condor DE Worldwide: Commercial Change/Cancellation Policy 11Mar20-25Jun20 Yes - fare difference/taxes apply One rebooking free of charge until one day prior to original departure, for new travel until 31Oct20, any fare difference will apply. You may also "Hold" your booking as a credit. Yes- Conditions apply Fare rules apply unless flight is cancelled and rebooking not be an option
Condor DE Worldwide: New bookings Carefree booking with ticket purchase until 31May20 From 05Mar20 Yes - fare difference/taxes apply One rebooking free of charge until one day prior to departure, Fare difference has to be paid in case of rebooking to higher fare, For rebookings on the day of departure the general fare rules apply. No Fare Rules Apply
Copa Airlines CM Worldwide: Flexibility Change Policy Up to and including 31Dec20 Yes - fare difference/taxes apply; can be made through use of credit You may cancel your pending reservation and reschedule your trip for a later date, can make changes up to 3 times -or- keep the value of your ticket as credit for future travel, Copa Airlines will give an additional 20% to your ticket value. Travel must be completed by 31Dec21, any fare difference and taxes apply. Yes - conditions apply Per fare rules; Refunds authorized for flight cancellations or any significant delay of flight (more than 12 hours to your destination).
Copa Airlines CM UNITED STATES AND PUERTO RICO- WAIVER AND REFUND GUIDELINES Thru 31Dec20 Yes - fare difference/taxes apply Travel must be completed by 31Dec21 - fare difference and taxes may apply Yes - conditions apply Non-refundable fares: If Copa cancels or significantly delays your flight (more than 12 hours to your destination, you may be eligible for a refund. fill out the form to request a refund on Copa.com
Coredon Airlines XC Worldwide: Commercial Policy No restiction to travel date Rerouting not permitted - fare rules apply You can change your current ticket until 27 March 2021 with another flight date and destination. Any price difference will be charged. No Fare Rules Apply
Corsair SS Worldwide: Flexibility policy for existing bookings all tickets purchased between 29Apr20-03Jul20 Yes - fare difference/taxes apply Rebooking thru 30Nov20- must be made in the same booking class as the original reservation, If travel starts on/after 01Dec20, collect the difference in fare but no rebooking penalty applies. Can transfer the value of the unused ticket to an ElectronicVoucher for future travel. This voucher is valid for 12 months from the original date of travel. No Fare rules apply; Can retain ticket as credit for future travel without penalty, following the expiration of the Electronic Voucher, refunds will be permitted (from date of expiration to 3 months from expiry).
Corsair SS United States: New York and Miami Cancellations Until April 2021 Rerouting not permitted - fare rules apply JFK route- You may accept a Travel Voucher valid within the next year that is scheduled to restart from April 2021. Yes A refund for all tickets or credit vouchers previously issued
Croatia Airlines OU Worldwide: Flexible Policy On or before 25Oct20 Rerouting not permitted Unlimited number of rebookings is permitted free of charge, provided Ticket is exchanged for rebooking before the date of the flight being changed, the new travel dates are within ticket validity, and in the same booking inventory as on the original ticket - if the same inventory is not available, the fare difference must be collected. No Fare rules apply; May refund the full value of unused ticket, including any fees paid to the airline for optional services, in the form of a voucher for future travel. Voucher must be issued before the date of the flight being cancelled and is valid for 1 year from the date of issue; voucher may be issued in a different different for a fee.
Delta Air Lines DL USA: All US Domestic - Commercial Policy 17Mar20-31May20 Yes - fare difference/taxes apply 31May20 for Cabin to Cabin or 31Dec20 for Class to Class Yes If flight is cancelled
Delta Air Lines DL International: Commercial Policy 25Feb20-31May20 Yes - fare difference/taxes apply New Travel must be complete and tickets reissued on/before September 30, 2022 - fare difference may apply. Yes - conditions apply If flight is cancelled OR may cancel their reservation and use the value of the ticket toward the purchase of a new ticket for a period of one year from the date of original issuance - ticket must be reissued prior to 31May22.
Delta Air Lines DL Worldwide: Book with Confidence with One Free Change Allowed -v5 Anytime Yes - fare difference/taxes apply One time free change can be made up to 3 hours prior to original departure and tickets are not checked in, New travel must must originate on/before 27May21 - any fare difference and taxes apply - rebooking/reissue must be completed by 27May21 No Fare rules apply
EasyJet U2 Worldwide: Commercial Policy From 11Mar20 Yes - fare difference/taxes apply You can fly anywhere in network without change fees. Seats are currently for sale until April 2021. You may also request a voucher that is valid for 12 months from the date of issue. You do not need to travel before the expiry date, you can book onto any flights that are on sale at the time you redeem your voucher. Yes- Conditions apply If flight is cancelled, otherwise Fare rules apply, For voluntary cancellation, you may be entitled to a refund of Government Taxes.
Edelweiss Air WK Worldwide: Voluntary or Cancelled Flight Rebooking options for existing bookings (Lufthansa Group tickets issued on/before May 15, 2020) Until 30Apr21 (Lufthansa Group tickets issued on/before May 15, 2020) Yes - fare difference/taxes apply Rebook once free of charge to a different travel date and/or a new routing, New start of travel must be on/before 31Dec21; Passengers who rebook before 31Aug20 and start their new journey by 31Dec20 will receive a discount of EUR 50/50 USD/50 CHF; Rebooking/reissue must be made by 31Jan21. Yes- Conditions apply Fare rules apply; can submit tickets for refund-either per original fare rule or on involuntary basis in case of cancelled flights.
Edelweiss Air WK Worldwide: Lufthansa Group Flexible Policy for new bookings (Lufthansa Group tickets issued from May 16 to June 30, 2020) Anytime (Lufthansa Group tickets issued from May 16 to June 30, 2020) No- Not applicable for destination change unless permitted by the original fare conditions. Can rebook once free of charge to a different travel date, changes must be completed before the originally planned start of travel, new start of travel must be on/before 31Dec21. Yes- Conditions apply Fare rules apply; can submit tickets for refund-either per original fare rule or on involuntary basis in case of cancelled flights.
EgyptAir MS Worldwide: ALL FLIGHTS CANCELLED by EGYPTAIR (excluding code share flights) 20Mar20-26Jun20 Yes - fare difference/taxes apply One free reissue to waive change penalty, provided ticket is re-issued in same booking class and route, any difference in fare/taxes must be collected. Ticket will be valid for one year starting from the new travel date. Yes Refund full/partial tickets without penalty to original form of payment.
EgyptAir MS Worldwide: Policy for Voluntary Changes After 26Jun20 Yes - fare difference/taxes apply ONLY valid to change travel thru 07Jul20 - One free change without penalty, ticket must be re-issued in same booking class and route, any difference in fare/taxes must be collected. No Penalty Fee and Fare rules apply
EL AL LY Worldwide: Commercial Change Policy Through 31Aug20 Yes - fare difference/taxes apply Customers can change or freeze their ticket for departures through 31Dec21 without being charged the "Change of Reservation" and "reissue handling" fees. any difference in fare will apply. No Fare rules apply
Emirates EK Worldwide: Refund and Change Policy Scheduled Emirates departure on or before 30Nov20 Yes - to an alternate flight or to/from nearest EK online gateway within the same region where EK flights are operating - change fee and fare difference will be waived. For a different region, fare difference and taxes apply. Rebook to the same destination or to an alternate flight or to/from nearest EK online gateway within the same region where EK flights are operating - change fee and fare difference will be waived. For a different region, fare difference and taxes apply. No May hold ticket for future travel for 2 years from the original date of issue
Ethiopian Airlines ET Worldwide: Commercial Policy 01Mar20-30Sep20 Rerouting permitted - fare difference and taxes apply Bookings have to be cancelled at least 24 hours before departure; Can keep the ticket as open status for travels until December 31, 2021- Excluding domestic flights within Ethiopia Yes- Conditions apply Fare rules apply; Can retain ticket as credit for future travel without penalty, For flights affected by cancelations and travel bans, Ethiopian Airlines will process refunds.
Etihad Airways EY Australia, Canada, EU, Switzerland, UK and USA: Flexible Commercial Policy Until 30Nov, 20 Reroute within same geographical region to another Etihad Airways destination - taxes apply; -or- an alternate destination through use of travel credit. Multible changes allowed without penalties, must rebook before 30Nov20 and can travel to any destination before 31Oct21. Any fare difference will apply unless new travel is within the same region and before 31Jul20. -or- can accept travel credit for travel any time before 31Oct21, must be booked by 30Nov20. Yes- Conditions apply Refunds only authorised for cancelled flights, fare rules apply; If a credit has already been issued due to a flight cancellation, a refund of the original fare if Credit is not used within 12 months of their first cancelled flight.
Etihad Airways EY Worldwide: Flexible Commercial Policy -Except (Australia, Canada, EU, Switzerland, UK and USA) Until 30Nov, 20 Rerouting not permitted - fare rules apply; Can choose an alternate destination through use of travel credit. Multible changes allowed without penalties, must rebook before 30Nov20 and can travel to any destination before 31Oct21. Any fare difference will apply unless new travel is within the same region and before 31Jul20. -or- can accept travel credit for travel any time before 31Oct21, must be booked by 30Nov20. No Travel credit only, even for a cancelled flight, fare rules apply; If a credit has already been issued due to a flight cancellation, a refund of the original fare if Credit is not used within 12 months of their first cancelled flight.
Eurowings EW Worldwide: Voluntary or Cancelled Flight Rebooking options for existing bookings (Lufthansa Group tickets issued on/before May 15, 2020) Until 30Apr21 (Lufthansa Group tickets issued on/before May 15, 2020) Yes - fare difference/taxes apply Rebook once free of charge to a different travel date and/or a new routing, New start of travel must be on/before 31Dec21; Passengers who rebook before 31Aug20 and start their new journey by 31Dec20 will receive a discount of EUR 50/50 USD/50 CHF; Rebooking/reissue must be made by 31Jan21. Yes- Conditions apply Fare rules apply; can submit tickets for refund-either per original fare rule or on involuntary basis in case of cancelled flights.
Eurowings EW Worldwide: Lufthansa Group Flexible Policy for new bookings (Lufthansa Group tickets issued from May 16 to June 30, 2020) Anytime (Lufthansa Group tickets issued from May 16 to June 30, 2020) No- Not applicable for destination change unless permitted by the original fare conditions. Can rebook once free of charge to a different travel date, changes must be completed before the originally planned start of travel, new start of travel must be on/before 31Dec21. Yes- Conditions apply Fare rules apply; can submit tickets for refund-either per original fare rule or on involuntary basis in case of cancelled flights.
Eva Air BR Worldwide: Handling Guideline for Ticket Changes/Refunds due to COVID-19 v6.1 01Jun20-31Aug20; From 01Jun20 for all thru (24Oct20-Kunming, Huangshan, Xian, Taiyuan, Zhengzhou, Jinan, Shenyang, Guilin, Hohhot, Harbin) (31Jan21-Italy) (28Sep20-Phuket) (31Aug20-All Others) Yes - fare difference/taxes apply. No-show passengers will not be exempted from no-show fee Passengers may change the flights departing on/before 31Dec20 within ticket validity (Only Italy route may change the flights departing till 2021) and the reissue fee will be waived for ONE transaction. Reissue must be made by 03Sep20. Any fare/tax difference should be collected. No-show passengers will not be exempted from no-show fee Yes Refund fee of the tickets and/or ancillary services will be exempt. No-show passengers will not be exempted from no-show fee
Eva Air BR USA/Canada: Change with Ease on thru fare tickets issued between 17-30Apr20 17Apr20-31Dec20 Rerouting not permitted - fare rules apply Can re-book up to 24 hours before the original departure of outbound transpacific flight. All travels of reissued ticket must be completed on/before 02/28/2021. Any fare/tax difference should be collected; USA via/from LAX/SFO/SEA/HOU/NYC/CHI or Canada via/from YVR/YTO -BR/B7 (Operated) –TPE/S.E. Asia/N.E. Asia/China/HKG/MFM/BNE/BOM; EVA through fare destinations only. Fare Basis: V/W/S/Q/H/M/P/T/L/D/J No Fare rules apply
Fiji Airways FJ Worldwide: All New and Existing Fiji Airways tickets Anytime Yes - fare difference/taxes apply through use of credit valid until 31Dec21. Unlimited changes permitted - reissue fee waived. For travel on or before 30Jun20 - Passengers can change their bookings without reissue fee and fare differential for travel on the same sector. If reissuing for another sector where the fare is higher than the original fare purchased, then the fare difference will apply. For travel from 01Ju20 - No reissue fee is applicable however fare difference even on same sector re-bookings may apply. -or- Option to hold ticket value for credit valid through 31Dec21. Yes- Conditions apply Fare rules apply; can retain ticket as credit for future travel through 31Dec21. For flights to/from the US that has been cancelled by the airline, a refund is permitted without penalty.
Finnair AY S. Korea: Buson - Route opening postponed until 01Jul20 up to/incl 30Jun20 Yes 30Sep20 Yes N/A
Finnair AY Japan: Osaka - Flights AY67/68 to and from Osaka - cancelled 31Mar20-17Oct20 Yes 17Oct20 Yes N/A
Finnair AY Worldwide: Finnair's Current Refund Policy affected by Cancelled Flight or by Local Government Restrictions Applicable to all tickets regardless of travel date Rerouting not permitted - fare rules apply See the flexibility policies below (3 Rows) and can re-book as when the ticket was issued Yes Refund is permitted; You can also choose a Finnair gift voucher as a refund option. Unused portion of the ticket or any ancillary service will be refunded in full when the flight has been cancelled due to an involuntary reason
Finnair AY Worldwide: Finnair's Current Flexibility and Refund Policy for tickets issued on/before 08Mar20 Applicable to all tickets regardless of travel date Rerouting not permitted - fare rules apply ONE change without a change fee for travel until 30Nov20 (travel must be completed by 30NOV20); Rebook into the same booking class as the original flight or lowest available in the same cabin, No Fare rules apply
Finnair AY Worldwide: Finnair's Current Flexibility and Refund Policy for tickets issued between 09-30Mar20 Applicable to all tickets regardless of travel date Rerouting not permitted - fare rules apply MULTIPLE changes allowed without a change fee for travel until 30Nov20 (travel must be completed by 30NOV20); All changes must be made before the departure of the original flight, Rebook into the same booking class as the original flight or lowest available in the same cabin, No Fare rules apply
Finnair AY Worldwide: Finnair's Current Flexibility and Refund Policy for tickets issued between 01-30Apr20 Applicable to all tickets regardless of travel date Rerouting not permitted - fare rules apply Tickets now have a flexible penalty rule and the penalty fee for changes is waived; collection may apply if a higher booking class is used when rebooking, Change must be made latest 7 days before departure, if change is made less than 7 days before departure the change conditions follow the original ticket rules. No Fare rules apply
Flair Airlines F8 Worldwide: Change Policy for New Bookings made 01Mar20-31May20 New Bookings made 01Mar20-31May20 Rerouting permitted - fare difference and taxes apply One-time free change valid for travel until 31May21, to any destination Flair flies. Differences in fares will still apply. Travel changes must be made at least 24 hours before departure. for future travel valid until 31May21 to any destination Flair flies. No Fare rules apply
Flair Airlines F8 Worldwide: Cancelled flights and rerouting of passengers 01Apr20-15Jun20 Rerouting not permitted - fare rules apply Flair will waive the $125 rebooking fee for your next travel date. Difference in fare will still apply. If you travel date is unknown, may cancel the booking and a travel voucher will be issued in the full value of the original booking valid until March 31st, 2021 No May cancel the booking and a travel voucher will be issued in the full value of the original booking valid until March 31st, 2021
flynas XY Worldwide: Commercial Policy - All international & domestic flights have been cancelled Until 14Jun 2020 All bookings will be canceled automatically, and the full amount will be saved as a credit to be used later. All bookings will be canceled automatically, and the full amount will be saved as a credit to be used later. No All bookings will be canceled automatically, and the full amount will be saved as a credit to be used later.
Frenchbee BF Worldwide: Commercial Policy for tickets purchased before 20Apr20 for travel before September 6th 2020 Rerouting not permitted - fare rules apply; If you were supposed to travel before July 3rd 2020, and don't know when you will be able to travel you may request a voucher valid for 12 months on all French bee destinations. If at the end of this period the credit note has not been used, new arrangements will be made, possibly for a refund. Request for voucher must be made before June 11th, 2020 You have until June 11th, 2020 to postpone your departure date at no extra charge, subject to availability of the same travel cabin. Your new trip must begin before November 30, 2020 inclusive. For travel from 01 December 2020 onwards a fare adjustment may apply. If you were supposed to travel before July 3rd 2020, and don't know when you will be able to travel you may request a voucher valid for 12 months on all French bee destinations. If at the end of this period the credit note has not been used, new arrangements will be made, possibly for a refund. Request for voucher must be made before June 11th, 2020 No Fare rules apply; If you were supposed to travel before July 3rd 2020, and don't know when you will be able to travel you may request a voucher valid for 12 months on all French bee destinations. If at the end of this period the credit note has not been used, new arrangements will be made, possibly for a refund. Request for voucher must be made before June 11th, 2020
Frenchbee BF Worldwide: Commercial Policy for tickets purchased between 21Apr20-07Jun20 between June 12th, 2020 and September 30, 2020 Rerouting not permitted - fare rules apply; If you were supposed to travel before July 3rd 2020, and don't know when you will be able to travel you may request a voucher valid for 12 months on all French bee destinations. If at the end of this period the credit note has not been used, new arrangements will be made, possibly for a refund. Request for voucher must be made before June 11th, 2020 You may choose new travel dates between June 12th, 2020 and June 25th, 2021, without penalty - fare difference and taxes apply. If you were supposed to travel before July 3rd 2020, and don't know when you will be able to travel you may request a voucher valid for 12 months on all French bee destinations. If at the end of this period the credit note has not been used, new arrangements will be made, possibly for a refund. Request for voucher must be made before June 11th, 2020 No Fare rules apply; If you were supposed to travel before July 3rd 2020, and don't know when you will be able to travel you may request a voucher valid for 12 months on all French bee destinations. If at the end of this period the credit note has not been used, new arrangements will be made, possibly for a refund. Request for voucher must be made before June 11th, 2020
Frontier Airlines F9 Worldwide: Change/Cancellaltion policy for tickets issued 10Mar20-15Apr20 For bookings made between 10Mar20-15Apr20 Yes - fare difference/taxes apply One time cancel fee waived if cancelled 60+ days prior to original departure, customer retains the value of the ticket to be applied toward the purchase of a future ticket to be booked within 90 days of cancellation for travel available through the selling schedule; fare difference may apply, travel must be completed by 12Sep21 Cancel only Retain the value of your ticket to be applied towards the purchase of a future ticket within 90 days of cancellation
Germanwings 4U Worldwide: Voluntary or Cancelled Flight Rebooking options for existing bookings (Lufthansa Group tickets issued on/before May 15, 2020) Until 30Apr21 (Lufthansa Group tickets issued on/before May 15, 2020) Yes - fare difference/taxes apply Rebook once free of charge to a different travel date and/or a new routing, New start of travel must be on/before 31Dec21; Passengers who rebook before 31Aug20 and start their new journey by 31Dec20 will receive a discount of EUR 50/50 USD/50 CHF; Rebooking/reissue must be made by 31Jan21. Yes- Conditions apply Fare rules apply; can submit tickets for refund-either per original fare rule or on involuntary basis in case of cancelled flights.
Germanwings 4U Worldwide: Lufthansa Group Flexible Policy for new bookings (Lufthansa Group tickets issued from May 16 to June 30, 2020) Anytime (Lufthansa Group tickets issued from May 16 to June 30, 2020) No- Not applicable for destination change unless permitted by the original fare conditions. Can rebook once free of charge to a different travel date, changes must be completed before the originally planned start of travel, new start of travel must be on/before 31Dec21. Yes- Conditions apply Fare rules apply; can submit tickets for refund-either per original fare rule or on involuntary basis in case of cancelled flights.
GoAir G8 Worldwide: Commercial Policy for all new bookings made after 11Mar20 01May20-1Dec20 Rerouting not permitted - fare rules apply May reschedule your travel up to 14 days prior to your original departure date - change fee is waived, fare difference and taxes apply. No Fare rules apply
Gulf Air GF Worldwide: Reissue/refund policy Applicable to all tickets regardless of travel date Rerouting not permitted - fare rules apply Unlimited changes without any change fees for future departure dates on the same route - fare difference/taxes apply Yes When there has been a Gulf Air schedule change resulting in no comparable schedule being available within 24 hours of the originally scheduled departure or arrival OR a change in the routing of a scheduled Gulf Air flight which adds one or more stops to the original itinerary.
GOL Linhas Aéreas G3 Worldwide: commercial Policy 04May20-30Sep20 Rerouting not permitted - fare rules apply May rebook any date within ticket validity - fare difference and taxes may apply No Fare rules apply
Hainan Airlnies HU Worldwide: All Hainan Airlines Tickets From 28Feb20 Yes - fare difference/taxes apply Rescheduled travel date must begin no later than 30Jun20, a one-time, free change on travel to China and beyond allowed, Any difference in fare between your original ticket and the new ticket will be collected at the time of rebooking, Travel must be completed by the end of ticket validity. Yes N/A
Hainan Airlnies HU United States: Cancellation of flights between the United States and China through 31Jul20 29Mar20-31Jul20 Rerouting not permitted - fare rules apply Within ticket validity, HU will allow a one-time change, free of charge change on the same routing. Fare difference will be waived as well. Yes The unused portion of the ticket can be refunded free of charge within the ticket validity.
Hawaiian Airlines HA Worldwide: Flexible booking for Tickets purchased between March 1 and June 30, 2020 for Tickets purchased between March 1 and June 30, 2020 Rerouting not permitted - fare rules apply No change fees for any changes made within two (2) years of the original ticket purchase date. A fare difference may apply. No Fare rules apply; the unused value of the ticket may be applied toward the purchase of a new ticket for a period of up to two (2) yearsfrom the original ticket issuance date, without penalty
Hawaiian Airlines HA Worldwide: Flexible booking for Tickets purchased before March 1, 2020 travel dates between March 1 and Sept. 30, 2020 Rerouting not permitted - fare rules apply No change fees for rebooked travel that begins on or before May 31, 2022. A fare difference may apply. Yes Fare rules apply; the unused value of the ticket may be applied toward the purchase of a new ticket until May 31, 2022, without penalty.
Hawaiian Airlines HA Worldwide: COVID-19 related network schedule changes and suspensions initiated prior to April 22, 2020 Flights and dates that are part of COVID-19 related changes or suspensions Changes to origin or destination are considered voluntary and require recalculation of the fare, taxes and any applicable fees. New travel must commence no later than 31Dec20. Changes must be made by 31Dec20. Unlimited Changes: Change your flight to travel by Dec. 31, 2020 to have change fees and fare difference waived. May apply the unused value of the ticket toward the purchase of a new ticket through ticket validity. For tickets issued before Mar. 1, 2020, ticket validity extends through May 31, 2022. For tickets issued on/after Mar. 1, 2020, ticket validity extends two (2) years from date of original ticket issuance. Yes Full refund without fee or penalty is allowed if new arrival at destination or new departure from origin is greater than six (6) hours earlier or later than the original time or if new itinerary requires changes to any of the following: Origin or destination airport, except for co-terminals in the Bay Area (SFO,OAK and SJC) and Los Angeles Basin (LAX and LGB) or from HA Mainline flight to ‘Ohana flight (operated by Empire Airlines). May apply the unused value of the ticket toward the purchase of a new ticket through ticket validity. For tickets issued before Mar. 1, 2020, ticket validity extends through May 31, 2022. For tickets issued on/after Mar. 1, 2020, ticket validity extends two (2) years from date of original ticket issuance.
Hawaiian Airlines HA Worldwide: COVID-19 related network schedule changes and suspensions initiated from April 22, 2020 Flights and dates that are part of COVID-19 related changes or suspensions Changes to origin or destination are considered voluntary and require recalculation of the fare, taxes and any applicable fees. New travel must commence no later than 16Dec20. Changes must be made by 16Dec20. Unlimited Changes: Change your flight to travel by Dec. 16, 2020, to have change fees and fare difference waived; after Dec. 16, 2020, applicable fare difference will apply. May apply the unused value of the ticket toward the purchase of a new ticket through ticket validity. For tickets issued before Mar. 1, 2020, ticket validity extends through May 31, 2022. For tickets issued on/after Mar. 1, 2020, ticket validity extends two (2) years from date of original ticket issuance. Yes Full refund without fee or penalty is allowed if new arrival at destination or new departure from origin is greater than six (6) hours earlier or later than the original time or if new itinerary requires changes to any of the following: Origin or destination airport, except for co-terminals in the Bay Area (SFO,OAK and SJC) and Los Angeles Basin (LAX and LGB) or from HA Mainline flight to ‘Ohana flight (operated by Empire Airlines). May apply the unused value of the ticket toward the purchase of a new ticket through ticket validity. For tickets issued before Mar. 1, 2020, ticket validity extends through May 31, 2022. For tickets issued on/after Mar. 1, 2020, ticket validity extends two (2) years from date of original ticket issuance.
HK Express UO Worldwide: Commercial Policy 30Jun20 Rerouting is permitted - fare difference and taxes apply; New Trip must be completed by 31Mar21 Date change to the same route - change fee and fare difference will be waived, subject to availability; New Trip must be completed by 31Mar21 Yes Refund permitted. May refund in the form of a credit voucher with an additional 10% of the fare (not including taxes) - voucher is valid for 1 year from the date of issue.
Hong Kong Airlines HX Hong Kong: Commercial Policy 31Jan20-30Jun20 Rerouting permitted without penalty - New travel date must be on or before 31 December 2020 and is subject to flight availability - fare difference and taxes apply. No-show passengers are not eligible for wavier. Changes must be made on/before 30 June 2020. Rebooking permitted without penalty - New travel date must be on or before 31 December 2020 and is subject to flight availability - fare difference and taxes apply. No-show passengers are not eligible for wavier. Changes must be made on/before 30 June 2020. Yes Waiver on cancellation and refund charges only applies to refund submitted within 60 days from the affected flight date. No-show passengers are not eligible for wavier.
Hong Kong Airlines HX Vietnam: Hanoi - Commercial Policy 20Mar20-30Jun20 Rerouting permitted without penalty - New travel date must be on or before 31 December 2020 and is subject to flight availability - fare difference and taxes apply. No-show passengers are not eligible for wavier. Changes must be made on/before 30 June 2020. Rebooking permitted without penalty - New travel date must be on or before 31 December 2020 and is subject to flight availability - fare difference and taxes apply. No-show passengers are not eligible for wavier. Changes must be made on/before 30 June 2020. Yes Waiver on cancellation and refund charges only applies to refund submitted within 60 days from the affected flight date. No-show passengers are not eligible for wavier.
Hong Kong Airlines HX Japan: all cities & Thailand: Bangkok - Commercial Policy 06Mar20-30Jun20 Rerouting permitted without penalty - New travel date must be on or before 31 December 2020 and is subject to flight availability - fare difference and taxes apply. No-show passengers are not eligible for wavier. Changes must be made on/before 30 June 2020. Rebooking permitted without penalty - New travel date must be on or before 31 December 2020 and is subject to flight availability - fare difference and taxes apply. No-show passengers are not eligible for wavier. Changes must be made on/before 30 June 2020. Yes Waiver on cancellation and refund charges only applies to refund submitted within 60 days from the affected flight date. No-show passengers are not eligible for wavier.
Hong Kong Airlines HX South Korea: Seoul - Commercial Policy 25Feb20-30Jun20 Rerouting permitted without penalty - New travel date must be on or before 31 December 2020 and is subject to flight availability - fare difference and taxes apply. No-show passengers are not eligible for wavier. Changes must be made on/before 30 June 2020. Rebooking permitted without penalty - New travel date must be on or before 31 December 2020 and is subject to flight availability - fare difference and taxes apply. No-show passengers are not eligible for wavier. Changes must be made on/before 30 June 2020. Yes Waiver on cancellation and refund charges only applies to refund submitted within 60 days from the affected flight date. No-show passengers are not eligible for wavier.
Hong Kong Airlines HX Mainland China: all cities - Commercial Policy 24Jan20-30Jun20 Rerouting permitted without penalty - New travel date must be on or before 31 December 2020 and is subject to flight availability - fare difference and taxes apply. No-show passengers are not eligible for wavier. Changes must be made on/before 30 June 2020. Rebooking permitted without penalty - New travel date must be on or before 31 December 2020 and is subject to flight availability - fare difference and taxes apply. No-show passengers are not eligible for wavier. Changes must be made on/before 30 June 2020. Yes Waiver on cancellation and refund charges only applies to refund submitted within 60 days from the affected flight date. No-show passengers are not eligible for wavier.
Hong Kong Airlines HX Taiwan: Taipei - Commercial Policy 07Feb20-30Jun20 Rerouting permitted without penalty - New travel date must be on or before 31 December 2020 and is subject to flight availability - fare difference and taxes apply. No-show passengers are not eligible for wavier. Changes must be made on/before 30 June 2020. Rebooking permitted without penalty - New travel date must be on or before 31 December 2020 and is subject to flight availability - fare difference and taxes apply. No-show passengers are not eligible for wavier. Changes must be made on/before 30 June 2020. Yes Waiver on cancellation and refund charges only applies to refund submitted within 60 days from the affected flight date. No-show passengers are not eligible for wavier.
IBERIA IB Worldwide: Commercial Flexibility Policy 01Mar20-31Aug20 Yes - fare difference/taxes apply through use of voucher valid until 31Dec21 without any blackout dates. One date change permitted without penalty or fare difference on same route, can re-book through 30Jun21. **Blackout dates apply: 09/10/2020 to 12/10/2020; 04/12/2020 to 09/12/2020; 19/12/2020 to 10/01/2021; 24/03/2021 to 31/03/2021 No Fare rules apply; Can accept a voucher valid until 31Dec21 without any blackout dates.
IBERIA IB Worldwide: Commercial Policy - Involuntary Cancelled Flight From 11Mar20 and on Rerouting not permitted, Only by exchanging your ticket for a travel voucher, Can re-book until 30JUN21 (no black-out dates apply). 31Mar21- conditions apply; date changes must be completed within 12 months after the original ticket issue date(ticket validity). Blackoutdates: 09/10/2020 to 12/10/2020; 04/12/2020 to 09/12/2020; 19/12/2020 to 10/01/2021; 24/03/2021 to 31/03/2021 Yes If flight is cancelled - may request a refund or a voucher for future travel through 31Mar21
IBERIA IB Worldwide: Book with confidence Anytime Yes - any fare difference/taxes apply, penalty fees are waived Re-book a date/route change through 31Dec20 and penalty fees are waived, any fare difference/taxes apply. No black-out dates, changes must be requested at least 15 days prior to original departure. No Fare rules apply
IcelandAir FI Worldwide: Commercial Policy for tickets purchased before 03Mar20 For tickets purchased before 03Mar20 with travel commencing through 30Sep20 Rerouting permitted by using the full value of the ticket for future travel - conditions apply May use the full value of the ticket for future travel - No restriction on new travel dates into 2021; rebooking must be complete within one year from original date of issue; fare difference/taxes apply. Yes - conditions apply Fare rules apply; Can retain ticket as credit that is valid for one year from the date of issue. Refund permitted if flight is cancelled by the airline.
IcelandAir FI Worldwide: Peace of Mind Policy for tickets purchased 03Mar20-30Sep20 For tickets purchased 03Mar20-30Sep20, with travel up to and including 30Sep21 Rerouting not permitted - fare rules apply New travel dates must be completed by 30Sep21 Yes - conditions apply Fare rules apply. Refund permitted if flight is cancelled by the airline.
IcelandAir FI Worldwide: Involuntary Suspension of Seasonal Flights -Summer 2020 Travel Cancellations for Summer 2020 to/from ANC/BCN/BGO/BLL/MAN/PDX/PHL/YEG/YUL/YVR Yes - fare difference/taxes apply; by using the full value of the ticket for future travel Can obtain a Travel Credit that allows you to hold onto the ticket and reissue for travel at a later date waiving the change fee; the tickets have to be reissued within 1-year-from-the-original-issue-date. Yes Refund permitted if flight is cancelled by the airline, otherwise, fare rules apply.
IndiGo 6E Worldwide: Commercial Policy 25Mar20-30Sep20 Yes - fare difference/taxes apply You can change the time and/or date of your flight at no additional cost or cancel and convert the booking value into a credit shell, valid for 1 year, for same passenger (s). Yes- Conditions apply Bookings made between 25Mar20-14Apr20 with travel between 25Mar20-03May20 are eligible for a full refund
InterJet 4O Worldwide: Policy flight changes due to COVID-19 up to and including 30Jun20 In case of change of route, there will be only an extra charge if there is a fare difference until March 31st, 2021. Changes must be made within the year the reservation or E-TKT is valid. If the reservation or E-TKT expires before June 30th, 2020, its validity will be extended to June 30th 2020. Changes must be made with at least 24 hours before departure. Flights must be completed up until March 31st, 2021. Make flight changes free of charge in available flights in the same route and fare until March 31st, 2021. Changes must be made within the year the reservation or E-TKT is valid. If the reservation or E-TKT expires before June 30th, 2020, its validity will be extended to June 30th 2020. Changes must be made with at least 24 hours before departure. Flights must be completed up until March 31st, 2021 No Fare rules apply; May redeem an e-voucher for the total amount of booking, valid for one year; Interjet will automatically send the voucher to the email address registered on your booking. Passengers will not need to request their voucher through the call center or any other contact channel.
Japan Airlines JL China - Voluntary changes 24Jan20-23Oct20 Rerouting not permitted - fare rules apply Up to and including 31Dec20 or within 1 year of makingyour original booking (whichever comes first) Yes N/A
Japan Airlines JL Hong Kong - Voluntary Changes 28JAN20 – 06Jul20 Rerouting not permitted - fare rules apply 31AUG20 or within 1 year of makingyour original booking (whichever comes first) Yes refund is permitted
Japan Airlines JL S. Korea 24Feb20-06Jul20 Rerouting not permitted - fare rules apply 31Aug20 or within 1 year of makingyour original booking (whichever comes first) Yes refund is permitted
Japan Airlines JL Worldwide: Commercial Policy for Involuntary Cancelled Flights, Immigration Reasons or Forced Quarntine 18Mar20-31Aug20 Changes to Origin/Destination: on a case-by-case basis For new travel dates on/before 31Aug20, change fee and fare difference is waived. For new travel dates between 01Sep20-31Mar21, change fee is waived - must be booked in the same inventory as original fare paid or any fare difference applies. Yes - conditions apply Refund premitted, however if out-bound is already flown, can process refund within one year from the beginning of journey.
Jet2 LS Worldwide: All flights cancelled up to and including 16Jun20 up to and including 16Jun20 Rerouting is permitted with the use of a credit note from the airline You can amend your booking to a later departure date without paying an admin fee, if your flight has been cancelled by the airline - rebooking must be complete by 31May20. No Fare rules apply. May request credit for future travel and you’ll be given a refund credit note to rearrange your flights within six months of receiving it.
jetBlue B6 Worldwide: No Change/Cancel Fees for bookings made on or before 30Jun20 No restriction to travel date Rerouting is permitted with the use of jetBlue Travel Bank Credit - valid for 24 months from the date of issue If you choose to rebook, you can do so on any flight through the end of jetBlue's schedule. Fare difference may apply. May receive credit with jetBlue Travel Bank Credit, valid for 24 months from the date of issue to be used toward future jetBlue air travel only No Fare rules apply - Will receive credit with jetBlue Travel Bank Credit, valid for 24 months from the date of issue to be used toward future jetBlue air travel only
JetSMART JA Worldwide: For flights cancelled by the airline For any flight that has been cancelled or rescheduled by JetSMART Rerouting not permitted - fare rules apply Change of date, without paying the change fee or fare difference for new flights until June 30, 2020. If your new flight is on or after July 01, 2020 onwards you will have to pay any fare difference. No Fare rules apply. May request a return using a JetSMART Gift Card for the same value of your purchase.
JetSMART JA Worldwide: Flexible change policy for tickets purchased between March 13 and May 31, 2020 For tickets purchased between March 13 and May 31, 2020 Rerouting permitted - fare difference and taxes apply Change of date, without paying the change fee - fare difference and taxes apply No Fare rules apply.
JetStar JQ Worldwide: All domestic and Trans-Tasman flight cancellations to the end of June 2020; All International flight cancellations to the end of July 2020. All flight cancellations At this time, Jetstar does not have alternative options available. Credit voucher to the full value of the unused booking may be requested and applied to future travel with Jetstar - for voucher terms and conditions, please visit: https://www.jetstar.com/au/en/credit-voucher-terms-and-conditions At this time, Jetstar does not have alternative options available. Credit voucher to the full value of the unused booking may be requested and applied to future travel with Jetstar - for voucher terms and conditions, please visit: https://www.jetstar.com/au/en/credit-voucher-terms-and-conditions No Fare rules apply. May request for a Credit voucher to the full value of the unused booking - for voucher terms and conditions, please visit: https://www.jetstar.com/au/en/credit-voucher-terms-and-conditions
Kenya Airways KQ Worldwide: Commercial Policy - Rebooking Guidelines and Open Tickets Up to 30Sep20 Yes - fare difference/taxes apply Customers whose bookings are impacted by COVID-19 pandemic can make unlimited changes to a flight of equal to or lesser value withno change fee to any Kenya Airways destination. Any difference of fare/taxes will apply; -or- leave tickets as a Credit, leaving tickets open for a later travel, changes must be made by 30Jun21, The new departure date will be free of charge for the same booking class and fare seasonality else fare differential and penalties will apply. No Fare rules apply - can leave tickets open for a later travel date, Credit can be utilized within 12 months from date of issue forDomestic Tickets and 24 months for International Tickets. Cash refunds will be permitted after expiry of the issued credit, applying original fare rules and conditions.
KLM KL Worldwide: Book with confidence: For flights ticketed on/before 21 April 2020, with a travel date on/before 31 August 2020 Ticket issued on or before 21Apr20 with a travel date prior to 31Aug20 Rerouting is permitted - fare difference and taxes apply - receive a discount of the fare difference, up to 15% (IF APPLICABLE). New travel needs to be completed by 30 June 2021. New travel needs to be completed by 30 June 2021. If the new trip commences by November 30, 2020 for the same route, with travel on Air France, KLM, Delta or Virgin Atlantic, the change fee and fare difference will be waived and the ticket(s) need to be reissued on/before 31 October 2020. If the new trip commences on/after December 1, 2020 for the same route, the change fee will be waived - any fare difference and additional taxes apply - receive a discount of the fare difference, up to 15% (IF APPLICABLE). Yes - conditions apply Fare rules apply; May retain ticket as credit for future travel without penalty. For tickets issued in the USA: Refund permitted if flight is cancelled by the airline. For tickets issued outside the USA, for any flight, regardless of the travel date, that was cancelled by the airline on or before 15May20: Refund permitted - the refund request will be processed, with a delay of 12 months from the date of application.
KLM KL Worldwide: Book with confidence: For flights cancelled by the airline whose tickets issued on/after 22 April 2020 Cancelled flights whose tickets issued on/after 22 April 2020 Rerouting is permitted - fare difference and taxes apply - receive a discount of the fare difference, up to 15% (IF APPLICABLE). New travel needs to be completed by 30 June 2021. New travel needs to be completed by 30 June 2021. If the new trip commences by November 30, 2020 for the same route, with travel on Air France, KLM, Delta or Virgin Atlantic, the change fee and fare difference will be waived and the ticket(s) need to be reissued on/before 31 October 2020. If the new trip commences on/after December 1, 2020 for the same route, the change fee will be waived - any fare difference and additional taxes apply - receive a discount of the fare difference, up to 15% (IF APPLICABLE). Yes - conditions apply Fare rules apply; May retain ticket as credit for future travel without penalty. For tickets issued in the USA: Refund permitted if flight is cancelled by the airline. For tickets issued outside the USA, for any flight, regardless of the travel date, that was cancelled by the airline on or before 15May20: Refund permitted - the refund request will be processed, with a delay of 12 months from the date of application.
KLM KL Worldwide: Book with confidence: For voluntary changes of flights ticketed on/after 22 April 2020 For flights ticketed on/after 22 April 2020 Rerouting is permitted - fare difference and taxes apply - receive a discount of the fare difference, up to 15% (IF APPLICABLE). New travel needs to be completed by 30 June 2021. Changes to the destination and/or the travel date must be actioned and tickets reissued prior to the originally booked flight. Changes for any NO-SHOW bookings are not permitted. No-shows will result in losing the ticket value, resulting in the inability to use the ticket for future travel. New travel needs to be completed by 30 June 2021. The change fee will be waived - any fare difference and additional taxes apply - receive a discount of the fare difference, up to 15% (IF APPLICABLE). Changes to the destination and/or the travel date must be actioned and tickets reissued prior to the originally booked flight. Changes for any NO-SHOW bookings are not permitted. No-shows will result in losing the ticket value, resulting in the inability to use the ticket for future travel. Yes - conditions apply Fare rules apply; May retain ticket as credit for future travel without penalty. For tickets issued in the USA: Refund permitted if flight is cancelled by the airline. For tickets issued outside the USA, for any flight, regardless of the travel date, that was cancelled by the airline on or before 15May20: Refund permitted - the refund request will be processed, with a delay of 12 months from the date of application.
Korean Air KE Worldwide: Special Reissue Fee Waiver for tickets issued March 10, 2020 - June 30, 2020 On or after 10Mar20 Rerouting not permitted - fare rules apply Within 1 year of making your original booking - fare difference and taxes apply No Fare rules apply
Korean Air KE Worldwide: All KE International Flights Handling Guideline 02Feb20-31Aug20 Rerouting not permitted - fare rules apply For Totally Unused Ticket : New travel date can be scheduled any date on/before February 28, 2021 regardless of ticket validity. If new travel date is on or before 31Jul20, routing and carrier must be the same. If new travel date is between 01Aug20-28Feb21, booknig class, routing, and carrier must be the same. If the same booking class is not available, the fare difference must be collected. No-Show Penalty will be waived: Limited to departure date between February 22 - June 30, 2020. For Partially Used Ticket : New travel date must be within the original ticket validity (A period of one year from the date of original ticket issuance). Fare difference must be collected, regardless of new travel date.No-Show Penalty will be waived: Limited to departure date between February 22 - June 30, 2020. Yes Refund is available; No-Show Penalty will be waived: Limited to departure date between February 22 - June 30, 2020.
Korean Air KE Worldwide: Involuntary Flight Cancellation 04Mar20-31Aug20 Yes - within the same region Rebooking to alternate destination with the same region on Orignal Dates Yes If flights is cancelled
kulala.com MN Worldwide: Flexible Re-Accommodation policy - bookings made until 30 June 2020 bookings made until 30 June 2020 Rerouting permitted: use the full unused value of your ticket towards another flight. This is valid for 12-months from your original date of departure - change fee is waived. Rebook another flight, with our flexible rebooking options, allowing you to use the full unused value of your ticket towards another flight. This is valid for 12-months from your original date of departure - change fee is waived. No Fare rules apply. May use the full unused value of your ticket towards another flight. This is valid for 12-months from your original date of departure.
Kuwait Airways KU United States: Commercial Policy for Cancelled flights: New York (JFK) up to and including 30Jun20 13Mar20-30Jun20 Yes - fare difference/taxes apply Re-book on KU operated flights at a later date without charging the reissue penalty charges; Outbound/Inbound travel completed by 31May21, must reissue by 31Dec20 or penalty fees will apply. For extension of ticket/fare validity, passengers with return Travel date until May 31st, 2020 may extend their ticket/fare validity until 31Dec20 provided the travelers are rebooked in same inventory as per the original ticket Yes If flights is cancelled
Kuwait Airways KU United States: Commercial Policy for Reduced frequency to and from New York (JFK) 01Jul20-24Oct20 01JUL20-24OCT20 Rerouting not permitted - fare rules apply All passengers affected will be re-accommodated on the next available flight Yes If flights is cancelled
La Compagnie B0 Worldwide: Commercial Policy for cancellations and Flexibility 18Mar20-15Jun20- Cancelled Flights or thru 31Jul20 for Voluntary Changes Rerouting not permitted - fare rules apply Reschedule travel plans at no cost or can accept a voucher that may be redeemed within the next year. Yes Can retain ticket as credit for future travel or request refund.
LATAM Airlines LA Worldwide: Commercial flexibilities for passengers due to the Coronavirus situation: Cancelled or rescheduled flights between 14Mar20-31Aug20 14Mar20-31Aug20 May make a change of route without penalty, subject to fare differences and ticket validity. Customers with cancelled flights only need to contact the travel agent once they know the new date of travel as the ticket is left open to change it later on according to the flexibility offered. May make a change of date without penalty, subject to cabin availability in the same cabin (without fare differences) and ticket validity. Customers with cancelled flights only need to contact the travel agent once they know the new date of travel as the ticket is left open to change it later on according to the flexibility offered. Yes - conditions apply Refund permitted pending authorization from the airline. Otherwise, fare rules apply; the ticket may be left open for a future purchase - must request for a change BEFORE the original travel date.
LATAM Airlines LA Worldwide: Commercial flexibilities for passengers due to the Coronavirus situation: Voluntary changes for tickets issued on or before 19May20 From 14Mar20 onwards May make a change of route without penalty, subject to fare differences and ticket validity. May make a change of date without penalty, subject to applicable fare differences and ticket validity. The ticket must be changed before departure of the original flight; otherwise, it will be subject to the fare regulation. If a customer is not sure about the new date of travel but requests a change BEFORE the original travel date, the ticket may be left open for a future purchase. No Fare rules apply; the ticket may be left open for a future purchase - must request for a change BEFORE the original travel date.
LATAM Airlines LA Worldwide: Commercial flexibilities for passengers due to the Coronavirus situation: Voluntary changes for tickets issued between 20May20-31Jul20 From 20May20 onwards May make a change of route without penalty, subject to fare differences and ticket validity. May make a change of date without penalty, subject to cabin availability in the same cabin (without fare differences) and ticket validity. Changes to Itineraries in combination with other airlines are subject to all applicable fare differences; The ticket must be changed before departure of the original flight; otherwise, it will be subject to the fare regulation. If a customer is not sure about the new date of travel but requests a change BEFORE the original travel date, the ticket may be left open for a future purchase. Yes - conditions apply Refund permitted pending authorization from the airline. Otherwise, fare rules apply; the ticket may be left open for a future purchase - must request for a change BEFORE the original travel date.
LEVEL LV Worldwide: New Flexibility Policy for Long Haul flights booked after 12Mar20 No restriction to travel date Rerouting not permitted - fare rules apply Unlimited date changes are allowed until the 30Apr21, any fare difference applies. No Fare rules apply; Can retain ticket as credit for future travel
LEVEL LV Worldwide: Commercial Policy for existing bookings made on or before 11Mar20 Up to and including 30Jun20 Rerouting permitted with the use of travel voucher for the same amount you paid to be used during the next 24 months of its issue date If you wish to change your travel plans, you may request for a travel voucher for the same amount you paid to be used during the next 24 months of its issue date No Fare rules apply; may request for a travel voucher for the same amount you paid to be used during the next 24 months of its issue date
Liat LI Worldwide: LIAT WAIVER POLICY 01Apr20-31Aug20 Yes - use the value of your ticket towards the new flights - fare difference/taxes apply LIAT will change the booking to a future date of travel within the range of LIAT’s schedule with no penalties; new travel dates must be only until 31Aug20; may also choose a full credit valid from one year of the original issue date. Applicable fare differences MAY apply for new travel dates. Changes should be made by 01Jun20. No Fare rules apply; Can retain ticket as credit for future travel
Lion Air JT Worldwide: Commercial Policy No restiction to travel date Rerouting only applicable for the same Point of Origin and same country, with the same Airlines - fare difference and taxes apply. Maximum 2 times rebook, before changes made to the ticket; change fee is waived - fare difference and taxes apply. No Fare rules apply. Or, may refund full amount to a Travel Voucher - Voucher will be valid until 1 (one) year from issued date.
LOT Polish Airlines LO Worldwide: INVOLUNTARY BOOKING AND TICKETING GUIDELINES FOR NETWORK SUSPENSION -v4.9 15MAR20-30JUN20 If the fare rules of the original ticket allow to change the destination, rerouting is permitted within one year after original departure date, waiving the change fee - fare difference and taxes apply. PLN200 discount (approximately USD50 - actual amount will be determined based on the current exchange rate when the new flights are booked) will be applied to any fare difference. New travel dates must be within one year since original date of cancelled flight, without any additional cost. Ticket must be changed within one year of the date of issue of the original ticket; new travel date must be within one year of the original date of the cancelled flight. Each individual Passenger will be offered a single use promocode for future travel with LOT Polish Airlines: -30% of the new ticket fare, to be used within 12 months since rebooking. Passenger can receive a promocode during reissue via CallCenter or by filling a form on LOT.COM. Change to domestic flights is possible between 01JUN-30JUN20 Yes Refund is permitted if the flight is cancelled by the airline. May retain the value of the ticket as credit for future travel
LOT Polish Airlines LO Worldwide: VOLUNTARY BOOKING AND TICKETING GUIDELINES For flights ticketed on or before 31Aug20 If the fare rules of the original ticket allow to change the destination, rerouting is permitted, waiving the change fee - fare difference and taxes apply. PLN200 discount to the fare difference will be applied (approximately USD50 - actual amount will be determined based on the current exchange rate when the new flights are booked). If the fare difference is less than PLN200 – the rest of amount is not refundable to Passenger. Whole journey must be completed by 31MAR21 - Rebook in the same fare, free of charge; if the same fare is not available, fare difference must be collected - PLN200 discount to the fare difference (approximately USD50 - actual amount will be determined based on the current exchange rate when the new flights are booked). If the fare difference is less than PLN200 – the rest of amount is not refundable to Passenger. Must be performed no later than 31AUG20. Procedure applies to NOSHOW passengers travelling on/before 31AUG20. No Fare rules apply; Can retain ticket as credit for future travel
Lufthansa LH Worldwide: The goodwill policy for tickets issued on/before 15 May 2020 Until 30Apr21 (tickets issued on/before May 15, 2020) Rerouting is permitted - fare difference/taxes apply; rebooking must be made prior to 31Aug20; For rebooked travel starting on or before 31Dec20, a discount of EUR 50/USD 50/CHF 50 will apply to the new fare. For rebooked travel between 01Jan21-31Dec21, rebooking must be made by 31Jan21 - must cancel original flights prior to original travel date - no-show bookings are not eligible. Rebooking must be made prior to 31Aug20; For rebooked travel starting on or before 31Dec20, a discount of EUR 50/USD 50/CHF 50 will apply to the new fare. For rebooked travel between 01Jan21-31Dec21, rebooking must be made by 31Jan21 - must cancel original flights prior to original travel date - no-show bookings are not eligible. Yes- Conditions apply Fare rules apply; can submit tickets for refund-either per original fare rule or on involuntary basis in case of cancelled flights.
Lufthansa LH Worldwide: The goodwill policy for tickets issued between 16 May and 30 June 2020 Anytime (tickets issued from May 16 to June 30, 2020) No- Not applicable for destination change unless permitted by the original fare conditions. Can rebook once free of charge to a different travel date, changes must be completed before the originally planned start of travel, new start of travel must be on/before 31Dec21. Yes- Conditions apply Fare rules apply; can submit tickets for refund-either per original fare rule or on involuntary basis in case of cancelled flights.
Malaysia Airlines MH Worldwide: Commercial Policy Up to 31Dec20 Yes - use the value of your ticket towards the new flights - fare difference/taxes apply Can make unlimited changes to travel dates with the change fee waived to same destination, tickets will now be valid for travel by 30Jun21, rebookings must be made by 31Dec20. No Fare rules apply; Can retain ticket as credit for future travel
MEA-Middle East Airlines ME Worldwide: Waiver Policy On/Before 30APR20 Yes - fare difference/taxes apply Same Route- Fare Difference not Applicable if new travel is within 30APR20/same cabin. If ME/OC Connection with Other Carrier-Applicable as per GDS Yes Refund must be processed by the issuing agency waiving penalty before 30Apr20
MIAT Mongolian Airlines OM Worldwide: Special Ticketing Instruction 21Jan20-30Jun20 Rerouting permitted - fare difference and taxes apply New travel date must be on/before 31Dec21 Yes Refund must be processed by 30Jun20
Myway Airlines MJ Worldwide: Cancelled flights due to COVID-19 No restiction to travel date Rerouting not permitted - fare rules apply Date change: Free of charge for one time until 31 December 2020 (inclusive) - fare difference and taxes apply No Fare rules apply.
Norwegian Air Shuttle DY/D8/DI/DN Worldwide: Waiver of Rebooking Fees for Travel up to and including 30Nov20 Up to and including 30Nov20 Yes - fare difference/taxes apply, issue an EMD credit and exchange for new ticket. One time waiver change alowed on domestic and International tickets (excluding domestic flights in Norway or flights between Oslo and Stockholm or Oslo and Copenhagen), Any price difference between the existing flight and the new flight will apply. The entire journey (incl. return flight) must be completed by 30Nov20. Yes- Conditions apply If flight is cancelled, you can rebook or cancel the flight and request a refund
Olympic Air OA Worldwide: Commercial Policy 01Apr20-31Jul20 Yes - fare difference/taxes apply You can change to any future date from 01Aug20-27NMar21 with zero fare difference and no rebooking fees; changes must be made by 10May20 No If your flight has been cancelled, but you can submit for a Credit Voucher; if already received, you can proceed with rebooking your tickets
Oman Air WY Woldwide: Refund and Rebooking Policy From 01Feb20 Yes - fare difference/taxes apply For any tickets issued before 31May20- two free date changes are allowed within the validity of the ticket, MUST be booked in the original class or additional fare difference must be collected. If you do not have a new travel date, ticket can be left open for up to 24 months from the date of original ticket issuance. Rebooking should be completed by 31Dec20 Yes- Conditions apply Fare rules apply; You can accept a voucher for future travel or a refund may also be requested.
Pacific Coastal Airlines 8P Worldwide: Commercial Policy Any reservation booked on/before 02May20 Yes - fare difference/taxes apply Rebook or cancel free of charge. Only applicable fare difference will apply, notification must be made at least 72 hours prior to original scheduled departure time. May rebook for travel through 30Apr21. No Voluntary or Involuntary cancellation, the flight value will be held as a travel credit that can be applied towards a future flight (credit is name transferable and can be used to travel to any destination within network). Travel credit will be available for travel completed within 24 months from the date of original purchase.
Pakistan Airlines- PIA PK International: Commercial Policy 22Apr20-25May20 N/A Any difference in fare as a result of the change in booking will not apply if the flight was cancelled, Difference of fare will apply if passenger opts to change their booking voluntarily. Taxes or fees for any additional services will still apply. In case validity of any partially-used tickets is expiring, it may be extended for under one year from the initial date of travel. No Fare rules apply
Peach Aviation MM Worldwide: Commercial Policy Domestic Japan- 21Apr20-31May20 N/A You can transfer to an alternative Peach flight of the same route (No Change in Origin and Destination). Domestic Japan- application deadline for Transfer to an alternative Peach flight is 07May20 Yes- Conditions apply For cancelled flights, affected customers may apply for a refund; Domestic Japan- application deadline for Refund is 07May20
Pegasus Airlines PC Worldwide: Commercial Policy for International and Domestic Cancelled Flights (Tickets issued on/before 26Mar20) From 05Feb20 Rebooking/re-issuance to an alternative destination in the same region shall be done ,all penalities/fares differences may be waived Rebooking/re-issuance to an alternative destination in the same region shall be done ,all penalities/fares differences may be waived ; if the ticketed class is not available please book the lowest class available Yes Must cancel flights and request for the ticket to remain "open" - May receive a refund of all unused open tickets from the airline two months after the flight ban is lifted
Pegasus Airlines PC Worldwide: Commercial Policy for International and Domestic Cancelled Flights (Tickets issued AFTER 26Mar20) From 05Feb20 Any Fares Differences apply, Rebooking/re-issuance to an alternative destination in the same region shall be done ,all penalities may be waived. Any Fares Differences apply, Rebooking/re-issuance to an alternative destination in the same region shall be done ,all penalities may be waived. Yes Must cancel flights and request for the ticket to remain "open" - May receive a refund of all unused open tickets from the airline two months after the flight ban is lifted
Philippine Airlines PR Worldwide: VOLUNTARY Change Policy 01Jun20 onwards Yes - fare difference/taxes apply Waive change fee once within original ticket validity, any fare difference/taxes apply, changes must be made at least 7 days before original departure and re-booking must be made 30Nov20; can also request a travel voucher for future use, voucher must be issued by 30Nov20. No Fare rules apply; Travel Voucher can be issued, valid for 1 year and can be used to purchase PAL tickets/ baggage/seats, must issue voucher no later than 30Nov20.
Philippine Airlines PR Worldwide: Involuntary Flight Cancellations/Travel bans due to COVID-19 -v10 02Feb20-30Jun20 Yes - fare difference/taxes apply Travel until 30 Nov/within ticket validity, whichever comes first; Same route-No additional fare collected; Blackout dates for USA/Canada: (Ex-US/Canada) 15Jun20-31Jul20; (Ex-PH) 15Jul20-15Sep20; For rebooking from 01Dec20 or on Black-out dates-fare/tax difference wll be collected. Yes Refund permitted or may opt to convert unused value of ticket to a Travel Voucher - Travel voucher will have an additional 10% of unused value as incentive (only applicable for flight cancellation or travel restriction). Travel Voucher is valid for 1 year. Extension for another year is allowed by sending extension request 7 days PRIOR to expiration of the first voucher.
Porter Airlines PD Domestic Canada: Commercial Policy 21Mar20-28Jul20 Yes - fare difference/taxes apply, can rebook through use of credit One complimentary change per flight, applicable for all fare families including Basic, must cancel itinerary at least 24 hours prior to schedule departure, any fare differences apply. NO Fare rules apply; may be held in credit for future travel only, all travel must be completed within one year from the original date of issue.
Porter Airlines PD Trans-border: Canada to USA Bookings and vv: Commercial Policy 21Mar20-28Jul20 Yes - fare difference/taxes apply, can rebook through use of credit One complimentary change per flight, applicable for all fare families including Basic, must cancel itinerary at least 24 hours prior to schedule departure, any fare differences apply. Yes For Cancelled Canada-USA-Canada flights only. -or- may be held in credit for future travel only, all travel must be completed within one year from the original date of issue.
Porter Airlines PD Worldwide: No change or cancellation fees on tickets purchased before 29Jul20 All tickets purchased before 29Jul20 Rerouting permitted with the use of airline credit - fare difference/taxes apply; it must be used within 12 months of the original booking date One complimentary change per flight, applicable for all fares, including Basic. Fee waiver applies to changes made at least 24 hours before departure of your original flight. Airline credit will be issued if you wish to cancel the flights; it must be used within 12 months of the original booking date. No Fare rules apply; Airline credit will be issued if you wish to cancel the flights; it must be used within 12 months of the original booking date.
Precision Air PW Worldwide: Network Policy From 27Mar20 Yes - fare difference/taxes apply 17Mar21 - Must rebook/reissue ticket by June 30, 2020 No Fare rules apply
Qantas Airways QF Worldwide: Change Fee Waiver (Excluding TASMAN) For travel in August, September and October 2020 Rerouting permitted by using the value of the ticket in credit for future travel. Waiver is valid until 30Jun20 Waiver is valid for tickets cancelled and held in credit between now and 30 June 2020 - This does not apply to refund, no show or cancellation fees.. Ticket can be held in credit until 31 December 2021 (ticket must be reissued and travel completed by 31 December 2021). This waiver can be applied only once per booking. Any fare difference and taxes apply. No Fare rules apply; Ticket can be held in credit until 31 December 2021 - This does not apply to refund, no show or cancellation fees.
Qantas Airways QF Worldwide: For customers impacted by Coronavirus with tickets issued on/after 31 January 2019 on/before 31 October 2020 Rerouting permitted by using the value of the ticket in credit for future travel Ticket can be held in credit until 31 December 2021 (ticket must be reissued and travel completed by 31 December 2021). This waiver can be applied only once per booking. This does not apply to refund, no show or cancellation fees. Any fare difference and taxes apply. No Fare rules apply; Ticket can be held in credit until 31 December 2021 - This does not apply to refund, no show or cancellation fees.
Qantas Airways QF Worldwide: Commercial Policy for Flight Cancellations due to Demand Impact of Coronavirus between 26 March 2020 and 31 July 2020 Rerouting permitted by using the value of the ticket in credit for future travel Rebook (where possible) to an alternative Qantas Airways operated flight or to a partner airline operated flight (subject to availablity), free of charge - The latest departure date for rebooked flights is 30 November 2020. For all flight bookings cancelled on or after 31 January 2020, tickets can be held in credit until 31 December 2021 - If the new fare is of a higher value than the existing ticketed fare, the fare difference is payable by the customer. Applicable ticket surcharges, fees and taxes may apply. Yes If alternative options are not suitable, customers are entitled to a refund.
Qantas Airways QF Worldwide: Commercial Policy due Coronavirus Related Travel Restrictions for travel between 31 January 2020 and 31 July 2020  N/A Rebook to an alternative Qantas Airways flight for travel between 31 January 2020 and 30 November 2020, free of charge. Tickets can be held in credit until 31 December 2021 - If the new fare is of a higher value than the existing ticketed fare, the fare difference is payable by the customer. Applicable ticket surcharges, fees and taxes may apply. Yes If alternative options are not suitable, customers are entitled to a refund.
Qatar Airways QR Worldwide: COVID-19 policy - for tickets issued on or before 30Sep20 for travel on or before 31Dec20 For tickets issued on or before 30Sep20 for travel on or before 31Dec20 Rerouting permitted by exchanging your ticket for a travel voucher - conditions apply On or before 31Dec20 - one change permitted free of charge; On or after 01Jan21 - fare difference and taxes apply. Yes "May refund ticket back to the original form of payment OR exchange ticket for voucher for unutilized value of the ticket plus 10% and YQ/YR tax For those who have already received a voucher for future travel issued between 01Mar20 and 25Mar20 (inclusive), starting 01May20, Qatar Airways will proactively send new vouchers with the added 10% value."
Qatar Airways QR Worldwide: Commercial Policy -Travel with Confidence Up to and including 31Dec20 Can change destination (with-in 5,000 miles) allowed within 2 years from original ticket issue date, any fare difference and taxes apply. -or- exchange your ticket for a voucher and receive 10% bonus value. Must make changes no later than 3 days prior to original departure, additional changes can be made through 31Dec20. Rebook to alternate date with same routing/cabin, if travel is completed by 31Dec20, no fare/taxes/fees will be collected. If travel is partially or fully in 2021, penalty fees are waived, however any difference in fare/takes apply. -or- exchange your ticket for a voucher and receive 10% bonus value. Unlimited changes allowed within 2 years from original ticket issue date, any fare difference and taxes apply. Must make changes no later than 3 days prior to original departure, additional changes can be made through 31Dec20. No Exchange ticket for voucher for unutilized value of the ticket plus 10% and YQ/YR tax
Royal Air Maroc AT Worldwide: Commercial Policy Up to and including 31Oct20 Yes- fare rules apply, can be made through use of credit One change for free, can re-book out-bound travel through 31Oct20; change for the same destination and the same fare class; any fare difference applies. -or- accept a credit valid for 12 months with 5 % additional bonus for USA point of sale. Yes- Conditions apply Refund only applies to a cancelled flight, otherwise fare rules apply. Can retain value of ticket for a credit valid for 18 months; refund will be available upon expiration of unused voucher
Royal Brunei Airlines BI Worldwide: VOLUNTARY Change Policy For tickets issued before 03Apr20 Yes - fare difference/taxes apply Unitl 31Dec20 No Fare rules apply
Royal Jordanian RJ Worldwide: Flexibility Commercial Policy 16Mar20-31Dec20 Yes - fare difference/taxes apply, can be made through use of voucher Changing reservation is free of Charge, any difference in fare to be collected if applicable. Can also keep the ticket value as a credit voucher, voucher validity 22 months from the date of issuance and must be issued on/before 30Sep20. No Fare rules apply
Royal Jordanian RJ Canada: Commercial Policy for Involuntary Cancelled Flights with Travel to/from Canada (Tickets issued by Canadian Office) 01Feb20-20Jun20 // 07Mar20-20Jun20 for Partial Tickets Yes - fare difference/taxes apply, can be made through use of voucher Changing reservation is free of charge with same route and season, any difference in fare to be collected if applicable. Can also keep the ticket value as a credit voucher, voucher validity 22 months from the date of issuance and must be issued on/before 30Sep20. No Fare rules apply; keep the ticket value as a credit voucher, voucher validity 22 months from the date of issuance and must be issued on/before 30Sep20.
S7 Airlines S7 Worldwide: Flexible terms: Flights cancelled by S7 Airlines No Restriction to travel date Rerouting permitted with the use of a travel certificate: Receive a travel certificate for the value of your ticket PLUS 10% of that value to use for future travel. The certificate is valid for 12 months after the issue date, is valid for use by any person, and can be used as payment for flights, airport taxes and certain additional services. Rebooking permitted with the use of a travel certificate: Receive a travel certificate for the value of your ticket PLUS 10% of that value to use for future travel. The certificate is valid for 12 months after the issue date, is valid for use by any person, and can be used as payment for flights, airport taxes and certain additional services. No Fare rules apply; May obtain a travel certificate for the value of your ticket PLUS 10% of that value to use for future travel. The certificate is valid for 12 months after the issue date, is valid for use by any person, and can be used as payment for flights, airport taxes and certain additional services.
S7 Airlines S7 Worldwide: Flexible terms for voluntary changes No Restriction to travel date Rerouting permitted with the use of a travel certificate: Travel certificate is valid for 12 months after the issue date, is valid for use by any person, and can be used as payment for flights, airport taxes and certain additional services. Rebooking permitted with the use of a travel certificate: Travel certificate is valid for 12 months after the issue date, is valid for use by any person, and can be used as payment for flights, airport taxes and certain additional services. No Fare rules apply; May obtain a travel certificate for the value of your ticket to use for future travel. The certificate is valid for 12 months after the issue date, is valid for use by any person, and can be used as payment for flights, airport taxes and certain additional services.
Samoa Airways OL Worldwide: Flexible rebooking Policy 20Mar20-30Jun20 Yes - fare difference/taxes apply, through use of credit voucher Can change your booking to the next available flight without any fees or fare differential up until 30Jun20, or date change waivers will be permitted for new travel dates up until 30Nov20. You may also transfer the full ticket value to a credit voucher valid for 12 months from the purchase date of the original ticket, any fare difference will apply. **All changes must be made 48hrs prior to the original ticketed departure. No Fare rules apply
SAS SK Worldwide: Change fees removed on new bookings from 05Mar20-15May20 Until 15May21 Yes - fare difference/taxes apply One Free Change, Subject to same booking class or collect any difference in Fare and Taxes; Rebookings, reissue must be completed by 30Nov20 and travel has to start before 28Feb21. No Fare rules apply
SAS SK Worldwide: Postpone rebooking of non-cancelled flights 31May20 Rerouting permitted - use the full value of the original ticket as payment for future travel with SAS. Wholly domestic tickets cannot be rerouted for international destinations. Within 1 year of making your original booking - use the full value of the original ticket as payment for future travel with SAS No Fare rules apply
SAS SK Worldwide: Flexible rebooking options for tickets issued on or before 04Mar20 05Mar20-31May20 Rerouting permitted as per fare rules. N/A N/A N/A
Salam Air OV Worldwide: Commercial Policy No restiction to travel date Rerouting not permitted Re-booking free of charge - fare difference and taxes apply. Yes Full refund or Process a voucher - Voucher valid for one year
Saudia SV Worldwide: Commercial Flexibility Policy Anytime Yes - fare difference/taxes apply Cancel booking for future credit, or rebook the same route and class to a new date of travel, without cancel fees or fare difference, a one time change only permitted, the ticket is valid for one year from the original departure date of travel. **International- Can change the starting point or final destination to the same area without fees or fare difference. Yes- Conditions apply International ONLY- Refund ticket without fees (except for E3 security fees, non- refundable taxes, and airline fees)
SATA Azores Airlines S4 Worldwide: All SATA Group tickets, on flights operated by SATA Air Açores and Azores Airlines issued before 13Mar20 All SATA Group tickets issued before 13Mar20 Rerouting not permitted for voluntary changes; if flight is cancelled, you can choose a voucher to plan future trips. This voucher is valid for 1 year from the date of issue. "Voluntary changes: Rebookings are allowed for new trips with a start date until May 31, 2020 without penalty charge and fare difference. Rebookings for new trips starting after May 31, 2020, can reschedule to start traveling until December 31, 2020. No penalties will be charged, but the fare difference will be charged. The aforementioned changes must be made by May 31, 2020. Involuntary changes: Schedule your trip to start until 31Dec20. No penalties or fare differences will be charged (except on code-share flights you should charge fare difference if applicable), only airport taxes (if any); travel within 1 year of making of your original booking. The aforementioned changes must be made by May 31, 2020. -or- Choose a voucher to plan future trips. This voucher is valid for 1 year from the date of issue." No For cancelled flight, may exchange ticket for a voucher for future travel. The voucher must be requested by May 31, 2020 and is valid for 1 year from the date of issue.
SATA Azores Airlines S4 International: SATA Group Suspended flights to Toronto, Boston, Praia (Cape Verde) and Frankfurt until 30Jun20 until 30Jun20 Cancelled flight- you can choose a voucher to plan future trips. This voucher is valid for 1 year from the date of issue. Schedule your trip to start within the original ticket validity. No penalties or fare differences* will be charged, only airport taxes (if any) No Fare rules apply; May exchange ticket for a voucher for future travel.
Scoot TR Worldwide: Flexible Policy for new bookings made from 10Mar-31May20 From 10Mar20 No- Not applicable for destination change. Only one date change will be allowed per booking itinerary and the change will be implemented for all passengers in the same booking itinerary; fare difference/taxes apply No Fare rules apply
Scoot TR Worldwide: Travel Waiver Policy for Cancelled Flights 23Jan20-30Jun20 Yes - fare difference/taxes apply You will be given a voucher and have 12 months to use to make a new booking for any travel period available with Scoot at the time of booking. Yes- Conditions apply If flight is cancelled with travel between 23Jan-30Jun20; or receive 120% refund in a Scoot voucher, valid for 12 months.
Silver Airways 3M Worldwide: Commerical Policy for travel dates 01Apr20-30Jun20, regardless of ticket purchase date 01Apr20-30Jun20 Your unused ticket can be applied to buy a new flight -Tickets must be changed to the departure of your original flight. Tickets are valid for one year from the date of purchase and final travel must be completed by the end of the ticket validity Your unused ticket can be applied to buy a new flight -Tickets must be changed to the departure of your original flight. Tickets are valid for one year from the date of purchase and final travel must be completed by the end of the ticket validity No Fare rules apply
Silver Airways 3M Worldwide: For tickets purchased between March 30th, 2020 and June 30th, 2020 for travel through December 31st, 2020 Until 31Dec20 Your unused ticket can be applied to buy a new flight -Tickets must be changed to the departure of your original flight. Tickets are valid for one year from the date of purchase and final travel must be completed by the end of the ticket validity Your unused ticket can be applied to buy a new flight -Tickets must be changed to the departure of your original flight. Tickets are valid for one year from the date of purchase and final travel must be completed by the end of the ticket validity No Fare rules apply
Singapore Airlines SQ Worldwide: Global Travel Waiver Policy for tickets issued on or before 15Mar20, in USD 24Jan20- 31Jul20 Rerouting permitted with the use of Flight Credits. Flight Credits may be used for rebooking to any destination or any date - rebooked itineraries must have travel completion on/before 31Dec21 Flight Credits may be used for rebooking to any destination or any date - rebooked itineraries must have travel completion on/before 31Dec21 Yes May refund the unused value of the ticket or Enjoy flexible rebooking with Flight Credits and receive Bonus Flight Credits of USD50 to USD350 per ticket (equivalent in the currency of the original ticket)
Singapore Airlines SQ Worldwide: Global Travel Waiver Policy for tickets issued on or before 15Mar20, in CAD 24Jan20- 31Jul20 May retain the value of your ticket and extend its validity and rebook at a later date. Travel must be completed by 31Dec21 - fare difference and taxes apply. May retain the value of your ticket and extend its validity and rebook at a later date. Travel must be completed by 31Dec21 - fare difference and taxes apply; Travel must be booked on SIA, SilkAir, or our codeshare partner airline flights. Yes May retain the value of your ticket and extend its validity and rebook at a later date. Travel must be completed by 30Jun21 - fare difference and taxes apply; -or- Customers who meet these conditions, but do not wish to keep the value of their tickets as flight credits, will also be offered the option of a refund. Cancellation fees and no-show fees will also be waived.
Sky Airline N/A Worldwide: Flexibility for Chilean domestic flights between 26Feb20-31May20 and International Flights between 26Feb20-28Jun20 Chilean domestic flights between 26Feb20-31May20 and International Flights between 26Feb20-28Jun20 Rerouting permitted - fare difference and taxes apply Rebook travel up to 31Dec20 - fare difference and taxes apply No Fare rules apply
Solomon Airlines IE Worldwide: Flexible Commercial Policy Until 31Jul20 Yes - fare difference/taxes apply through use of credit One date changeis permittedwithout a change fee, if same fare is not available, any fare differences will apply. Booking must be changed at least 24 hours prior to original departure date. You may also cancel your reservation and use the value of the ticket as a credit towards a new ticket, the credit is valid for 12 months from the original ticket issue date. Any changes must be made within the validity period or by 31Dec20 whichever date is earlier. No Fare rules apply
South African Airways SA Worldwide: VOLUNTARY Changes due to COVID19 25Mar20-31Aug20 Yes - fare difference/taxes apply, or credit valid until 25Mar22 One Free Change, Subject to same booking class or collect any difference in Fare and Taxes; Rebookings, reissue and Travel must be completed by 25Mar22. This includes partner carriers: Mango Codeshare (SA2000), SA Express (SA1000) and Airlink (SA8000). No Customers would be able to use the value of their original ticket purchase as a credit towards the purchase of a new ticket on a South African Airways operated and/or marketing flight, Rebookings, reissue and Travel must be completed by 25Mar22.
South African Airways SA Worldwide: INVOLUNTARY Flight Cancellations and Schedule Changes 25Mar20-31Aug20 Yes - fare difference/taxes apply, or credit valid until 25Mar22 Customers can accept the next available flight option given by SAA or One Free Change, Subject to same booking class or collect any difference in Fare and Taxes; Rebookings, reissue and Travel must be completed by 25Mar22. This includes partner carriers: Mango Codeshare (SA2000), SA Express (SA1000) and Airlink (SA8000). No Customers would be able to use the value of their original ticket purchase as a credit towards the purchase of a new ticket on a South African Airways operated and/or marketing flight, Rebookings, reissue and Travel must be completed by 25Mar22.
Spirit Airlines NK Worldwide: Spirit Airlines Network Existing reservations Rather than making changes to your existing reservation, visit Spirit Airlines' website to receive your reservation credit and then rebook your preferred trip. Visit Spirit Airlines' website to receive your reservation credit and then rebook your preferred trip. No Voucher for future travel only - must request the voucher directly at https://customersupport.spirit.com/hc/en-us/requests/new?ticket_form_id=360000135438
SriLankan Airlines UL Worldwide: Voluntary changes Up to and including 31Dec20 Rerouting is permitted - fare difference and taxes apply New travel must be completed by 31Dec20; unlimited number of changes are permitted without change fee - fare difference and taxes apply. No Fare rules apply; may exchange ticket for a travel voucher, valid up to one year from the date of issue for the total cost of the ticket - any residual value of the voucher upon expiry may be extended for another year.
Sun Country Airlines SY Worldwide: Flexible Rebooking Policy Until 30Jun20 Yes - fare difference/taxes apply, through use of credit Can receive a flight credit to use toward future travel. Credit will expire one year from the date the original itinerary was booked and can be used towards travel beyond the date of expiration. No Fare rules apply. May keep ticket value as credit and book a new flight at a later date
SunExpress N/A Worldwide: Flexible Rebooking Options 13Mar20-30Jun20 Rerouting permitted - fare difference and taxes apply; must be rebooked by 15Jun20 All flights between March 13, 2020 and June 30, 2020 can be rebooked once until June 15, 2020 free of charge to another date - fare difference and taxes apply No Fare rules apply. May keep ticket value as credit and book a new flight at a later date - can be used for a new flight up to and including 30 June 2021
Sunwing Airlines WG Worldwide: Commercial Policy 17Mar20-25Jun20 Yes - fare difference/taxes apply, through use of credit All will receive a future travel credit in the value of the original amount paid, this credit can be redeemed against future travel for departures up to 20Jun22 to anywhere Sunwing Airlines operates. No A credit has already been issued to book a new flight at a later date
SWISS LX Worldwide: Voluntary or Cancelled Flight Rebooking options for existing bookings (tickets issued on/before May 15, 2020) Until 30Apr21 (tickets issued on/before May 15, 2020) Yes - fare difference/taxes apply Rebook once free of charge to a different travel date and/or a new routing, New start of travel must be on/before 31Dec21; Passengers who rebook before 31Aug20 and start their new journey by 31Dec20 will receive a discount of EUR 50/50 USD/50 CHF; Rebooking/reissue must be made by 31Jan21. Yes- Conditions apply Fare rules apply; can submit tickets for refund-either per original fare rule or on involuntary basis in case of cancelled flights.
SWISS LX Worldwide: Lufthansa Group Flexible Policy for new bookings (tickets issued from May 16 to June 30, 2020) Anytime (tickets issued from May 16 to June 30, 2020) No- Not applicable for destination change unless permitted by the original fare conditions. Can rebook once free of charge to a different travel date, changes must be completed before the originally planned start of travel, new start of travel must be on/before 31Dec21. Yes- Conditions apply Fare rules apply; can submit tickets for refund-either per original fare rule or on involuntary basis in case of cancelled flights.
Swoop WO Worldwide: Book with flexibility- ModiFly Any Travel on/after 23Mar20 No- ModiFly cannot be used to change a flight to a different destination Travellers that booked prior to 13Mar20 will be able to add ModiFly to their booking for free, MUST ad ModiFly 7 days prior to departure // All new bookings from 13Mar20, will automatically include ModiFly at no extra charge; a one-time change of the time and/or date of your flight per direction (ModiFly only applies to date and time changes). *** If the fare on the new flight is higher than the fare paid at the time of booking, travellers must pay the difference in fare. No Travellers booked on flights between Canada and the United States, Mexico and Jamaica, scheduled to operate from 14Mar20-30Jun20, have been contacted directly by email with instructions on how to cancel for Swoop Credit.
T'way Air TW Worldwide: Involuntary Changes/Cancelled Flights Anytime Rerouting not permitted - fare rules apply You can change the flight date for round trip travel until until 24OCT20 // * Exclusion Period: 11APR2020~19APR2020, 28APR2020~06MAY2020,25JUL2020~08AUG2020 ( ALL Routes); 29SEP2020~05OCT2020( Southeast Asia,Hong kong,Taipei,Macao,Oceania ); 30SEP2020~04OCT2020( Japan,China). Yes For cancelled flights, the cancellation fee will be exempt.
Tap Air Portugal TP Worldwide: Voluntary Change Policy Up to and including 30Sep20 Rerouting permitted - fare difference and taxes apply New travel must commence by December 31, 2020, or by the validity date of the original ticket (12 months from date of issue), whichever is earlier. Customers uncertain of their new travel dates have the option to request a Voucher to be used for future purchases on TAP. The voucher is issued for the value of the fully unused ticket, plus a 20% bonus and will have a validity of 2 years. No Fare rules apply. May request to exchange their ticket for a Voucher to be used for future purchases on TAP. The voucher is issued for the value of the fully unused ticket, plus a 20% bonus and will have a validity of 2 years.
Tap Air Portugal TP Worldwide: Involuntary Cancelled Flight Policy Any TP cancelled flight Change to a different city in same country is permitted - all fees and fare differences waived New travel must commence by December 31, 2020, or by the validity date of the original ticket (12 months from date of issue), whichever is earlier. Customers uncertain of their new travel dates have the option to request a Voucher to be used for future purchases on TAP. The voucher is issued for the value of the fully unused ticket, plus a 20% bonus and will have a validity of 2 years. Yes- Conditions Apply Refund permitted for flights that are cancelled by the airline. May request to exchange their ticket for a Voucher to be used for future purchases on TAP. The voucher is issued for the value of the fully unused ticket, plus a 20% bonus and will have a validity of 2 years.
Tap Air Portugal TP Worldwide: Book with Confidence - for bookings made 01Apr20-30Apr20 Travel dates as of 01Jun20 Yes - fare difference/taxes apply Travel must be rebooked at least 21 days before original travel date; any difference in fare, fuel surcharge, and airport taxes must be charged; Rebooked travel must take place within the validity of ticket; change fee is not waived for Discount brand. No Fare rules apply
Thai Lion Air SL Worldwide: Commercial Policy Before/ on 31 July 2020 (Both International and Domestic routes) Rerouting permitted with the use of Thai Lion Air’s online credit account Unlimited flight change on the same route; Change fee and fare difference will be waived; New booking must be made within 365 calendar days from the departure date on ticket No Fare rules apply; May retain the value of the flight booking in Thai Lion Air’s online credit account for future travel with Thai Lion Air to be redeemed within 365 calendar days from the departure date on ticket
Tigerair Australia TT Worldwide: Flight Changes, Delays, & Cancellations From 21Apr20 Yes - fare difference/taxes apply If you are re-scheduled by at least 4 hours or more than 10 minutes earlier due to a schedule change/cancellation, you will be entitled to a one time option to change your flight with no fee payable; fare difference/taxes may apply. No Fare rules apply
Transavia HV/TO Worldwide: Commercial Policy Until 01Oct20 Yes - fare difference/taxes apply; If your original return journey is after 30Sep20, you have to pay the normal change fee. For bookings that depart before 01Oct20, you can rebook your flight (to the same destination) without any change costs until 31Mar21. If your original return journey is after 30Sep20, you have to pay the normal change fee. No All customers of cancelled flights will receive a voucher valid for 1 year from the moment received. You can use your voucher for flights until 31Oct21.
Tunisair TU Worldwide: Rebooking and Refund Policy No restriction to travel date Rerouting permitted with the use of a credit note for the value of your ticket; the credit is valid for one year from the date of issue For flights that were cancelled by the airline, passengers have the right to be accepted on repatriation flights, free of charge. If your flight was not cancelled, the fare conditions according to the available booking classes apply. No Fare rules apply. May receive a credit note for the full value of their ticket - the credit is valid for one year from the date of issue.
Turkish Airlines TK Italy and Azerbaijan: Cancellation of Euro 2020 09-12Jun 2020 Arriving Italy // 15-21Jun & 03-04Jul 2020 Arriving Azerbaijan Yes - within the same region Must be same fare class and for up to one year after your original ticket date No Fare rules apply
Turkish Airlines TK Worldwide: Involuntary Cancelled Flight or Schedule Changes -v2 Anytime Yes - within the same region; Fare difference/taxes may apply For a flight cancellation, you may rebook new all travel on/before 31Dec21; In case of a schedule change greater than 15 minutes, you may rebook on any date - 7 /+30 days of the date of travel on the original ticket. Yes Can accept travel credit where travel must be completed on/before 31Dec21 or issue an involuntary refund
Turkish Airlines TK Worldwide: All Network Waiver for VOLUNTARY Changes- for tickets issued on/before 20Mar20 -except intra Turkey and ECN flights -v2 Thru 31Dec20 Yes - within the same IATA region; Any difference (fare-tax etc.) occurring during this change must be collected If original travel date is after 31May20, the original booking MUST be canceled before the original departure date, you may rebook the flights until 31Dec21 without issue fees or collecting any fare difference. The entire journey will need to be completed by 31Dec21 No Fare Rules Apply; Ticket can be kept open dated until 28Feb21
Turkish Airlines TK Worldwide: All Network Waiver for VOLUNTARY Changes- for tickets issued between 21MAR20-20Jun20 -except intra Turkey and ECN flights -v2 Thru 31Dec20 Yes - within the same IATA region; Any difference (fare-tax etc.) occurring during this change must be collected The original booking MUST be canceled before the original departure date, Re-book for travel up to 31Dec21. Any difference (fare-tax etc.) occurring during this change must be collected, The entire journey will need to be completed by 31Dec21 No Fare Rules Apply; Ticket can be kept open dated until 31Dec21
Turkish Airlines TK Japan: Tokyo 2020 Olympics For flights arriving in Japan between July 14, 2020 and August 9, 2020 Yes, within the same region, ticket changes for Turkish Airlines flights, until September 30, 2021, without any penalty - fare difference and taxes apply. Must be complete by 31Jul20. Ticket changes for Turkish Airlines flights, until September 30, 2021, without any penalty - fare difference and taxes apply. Must be complete by 31Jul20. No Fare rules apply OR may apply the value of the ticket towards new flights, provided the new ticket is issued before 30Sep21
Ukraine Intl' Airlines PS Worldwide: Policy for Itineraries with Flight Cancellations Any cancellation after 04Apr20 Yes - fare difference/taxes apply Reissue a free date change in same RBD, If original RBD is not available, fare and tax difference must be collected; Credit- cancel flight segments and leave ticket open for use on same routing and same RBD within original ticket validity. N/A N/A
United Airlines UA Worldwide: All United Airlines tickets issued between 03Mar20 and 31May20 - One-time change fee waived All ticketed issued between 03Mar20 and 31May20 Rerouting permitted - fare difference and taxes apply For tickets issued up to Mar. 31, 2020: All travel up to 24 months from the original ticket issue date; For tickets issued April 1, 2020 through May 31, 2020: All travel up to 12 months from the original ticket issue date No Fare rules apply; Refund permitted if flight is cancelled by the airline
United Airlines UA Worldwide: All United Airlines tickets issued on or before 02Mar20 for travel 03Mar20-31May20 03Mar20-31May20 Rerouting permitted - fare difference and taxes apply New ticket must be reissued within 24 months from original ticket date. No Fare rules apply - May retain the ticket value for future use.; Refund permitted if flight is cancelled by the airline
United Airlines UA Worldwide: All United Airlines tickets issued on or before 02Mar20 for travel 01Jun20-31Dec20 01Jun20-31Dec20 Rerouting permitted - fare difference and taxes apply New ticket must be changed or canceled on/before June 30, 2020 No Fare rules apply - May retain the ticket value for future use.; Refund permitted if flight is cancelled by the airline
URAL Airlines U6 Worldwide: Involuntary Flight Cancellation Policy All tickets issued before 10Apr20 Yes - fare difference/taxes apply Re-book to a later date, WITHOUT PENALTY AND SUPPLEMENT: for departure period from 10Apr20 until 30Jun20, or from 01Sep20 until 20Dec20* (Provided the original COS or subclass G in available). ***For the departure period from 01Jul20-31Aug20- WITHOUT PENALTY ANY FARE DIFFERENCE APPLIES Yes Refund the full amount for the ticket or accept bonuses for issuing future flights
URAL Airlines U6 Worldwide: Voluntary Change Policy All tickets issued before 10Apr20 Yes - ONLY DOMESTIC ROUTES, with a fee for reissuing 1000 rubles for one-way carriage and fare difference/taxes apply; Name Change also allowed Re-book to a later date, WITH a fee for reissuing 1,000 rubles for one-way transportation: for departure period from 10Apr20 until 30Jun20, or from 01Sep20 until 20Dec20* (Provided the original COS or subclass G in available). ***For the departure period from 01Jul20-31Aug20- re-book with a fee for reissuing 1,000 rubles for one-way transportation + ANY FARE DIFFERENCE APPLIES Yes Fare Rules Apply; Ticket can be kept open dated
VietJet Air VJ Worldwide: Commercial Policy N/A N/A All changes/cancellations must be done at least 3 hours prior to the departure time Yes- Conditions Apply To request a full refund one of the following conditions must be met: Flight has been cancelled, Visa related: passenger being denied entry to a country, The passenger is being quarantined. Refund request must include (1) a copy of the passenger passport and (2) proof of visa being denied / proof of quarantine
Vietnam Airlines VN Worldwide: Cancelled Flights of U.S. agency tickets via ARC From/to LAX/SFO, travel date up to 31May20; All other routes 09Apr-31Dec20 Yes - fare difference/taxes apply; unused ticket is valid for travel credit on any Vietnam airline’s flight. Rebook/exchange fee be waived; Any additional fare/tax will collect if the change not in the same cabin and same seasonal; new travel date must not exceed 12 months based on the flight departure of original ticket and before 12/31/2021; Must do even exchange ticket in the case the new fare is lower more than original ticket. Yes ONLY if schedule changed/canceled, refund process must be complete before 7/31/2020 on ARC report.
Vietnam Airlines VN Worldwide: Waive rebooking fee for tickets issued on/before 31MAR2020 for tickets issued on/before 31MAR2020 Rerouting permitted by use of travel voucher Commencement date on the new ticket must be on/before 31DEC2021 - fare difference and taxes apply; must rebook by 31 December 2020. No Fare rules apply. May retain value of ticket in the form of a travel voucher, valid for 1 year
Vietnam Airlines VN International: Book with Confidence with One Free Change Allowed Anytime Rerouting permitted by use of travel voucher One free rebooking allowed, new travel must be on/before 31DEC20, any fare difference and taxes apply. Changes must be made at least 3 days before ticketed flight date for wholly Vietnam domestic tickets or at least 5 days before ticketed flight date for international tickets. No Fare rules apply. May retain value of ticket in the form of a travel voucher, valid for 1 year
Virgin Atlantic VS Brazil: São Paulo new launch date - services now beginning from 5 October 2020 29 March 2020 - 04 October 2020 Various options available on partner airlines Various options available on partner airlines Yes
Virgin Atlantic VS Worldwide: Flexibility for customers with tickets issued on or before 19Mar20 01Mar20-30Sep20 Yes - fare difference/taxes apply Where rebooked travel finishes by 30Nov20, no fare difference or change fee will be charged unless you change Origin/Destination; Where rebooked travel occurs on/after 01Dec20, change fee will be waived but fare difference will be charged. Tickets must be re-issued and rebooked on/before revised travel date. Travel must be completed prior to 30Sep22 No Fare rules apply; retain the value of the ticket for use in the future.
Virgin Atlantic VS Worldwide: Flexibility for customers with tickets issued 20Mar20-30Jun20 12Mar20-31Dec20 Yes - fare difference/taxes apply No change fees, however any additional fare, tax and surcharge difference applies, tickets must be re-issued and rebooked on/before revised travel date. Travel must be completed prior to 30Sep22 No Fare rules apply; retain the value of the ticket for use in the future.
Virgin Atlantic VS Worldwide: Involuntary Schedule Changes/Flight Cancellations Anytime Origin/Destination must remain the same Search for a suitable new flight or connection for the original class if over 14 days before departure, if within 14 days of travel-rebook using the lowest class within original cabin; same origin and destination, dates can be a day on either side of the original travel date. Yes- Conditions Apply You can refund a non-refundable ticket(s) when there has been a Virgin Atlantic schedule change if one or more of the following apply: A change in the routing that adds one or more stops from original itinerary, a Mis-connection occurres, or the time change is 3 hours and greater.
Virgin Australia VA Worldwide: Commercial Policy VOLUNTARY Changes -v22 From 10Mar20 (Domestic AU/ International Short haul Flights) // From 18Mar20 (To/from USA/Japan) -Until 30Sep20 Yes - Change fee waived, fare difference/taxes apply; Ticket must be issued within policy guidelines Domestic and International Short Haul Flights- Unlimited changes permitted with change fees waived, with same origin and destination, any fare differences must be collected. For Long Haul (USA/Japan) flights- ONLY One change permitted with change fee waived, with same origin and destination, any fare differences must be collected. All tickets can be re-booked through schedule into 2021, tickets MUST be reissued by 30Sep20. No Fare Rules Apply; Can retain ticket as credit for future travel.
Virgin Australia VA Worldwide: Commercial Policy INVOLUNTARY Schedule Changes/Cancellations -v22 From 10Mar20 (Domestic AU/ International Short haul Flights) // From 18Mar20 (To/from USA/Japan) -Until 30Sep20 Origin/Destination must remain the same Domestic and International Short Haul Flights- Change fee waived/Fare difference waived, can rebook up to 6 months from of original date of travel with same origin and destination. For Long Haul (USA/Japan) flights- Change fee waived, with same origin and destination, any fare differences must be collected, can be re-booked through schedule into 2021. Yes- Conditions Aply Can only retain ticket as credit for future travel, unless for cancelled flight, where no suitable alternative flights are available, and ticket was purchased AFTER 20Apr2020 a refund may be issued.
Virgin Australia VA Worldwide: Flexibility Commercial Policy for Travel after 30Sep20 -v22 From 01Oct20 Fare Rules Apply Fare Rules Apply; unless an Involuntary Schedule Change occurres, change fee waived/fare difference waived, can rebook up to 6 months from of original date of travel with same origin and destination. No Fare Rules Apply; Can retain ticket as credit for future travel.
VivaAerobús VB Worldwide: Commercial Policy Anytime Yes - fare difference/taxes apply If flight dates prior to 30May20 or flight has been cancelled, you can make date changes without extra charges, paying only the fare difference; For travel after 30May20, you can make date changes by paying the applicable charges and/or fare difference. New travel can be until 16Dec20. All changes must be made no later than 4 hours before the original departure time of your flight. No Refunds are not allowed in accordance with our current policies.
Volaris Y4 "Worldwide: Flight cancellations due to COVID19" No restrictions to travel date Rerouting permitted by the use of an electronic credit for the amount of the base fare and the additional services you purchased. You can use it to book a new flight in the next 180 days, to travel within 12 months. You can change the route as long as you depart from the same country. Change of date is permitted by the use of an electronic credit for the amount of the base fare and the additional services you purchased. You can use it to book a new flight in the next 180 days, to travel within 12 months. No Fare rules apply; may receive an electronic credit for the amount of the base fare and the additional services you purchased. You can use it to book a new flight in the next 180 days, to travel within 12 months.
Volaris Y4 United States: Flights cancelled due to COVID19 No restrictions to travel date Rerouting permitted by the use of an electronic credit for the amount of your ticket (excluding taxes) plus an additional 25% for future bookings - fare difference and taxes apply Modify your itinerary in the My Trips section without paying for the change fee. Take into account that a difference in fare may apply, depending on the dates that you select and the availability. No Fare rules apply; may receive an electronic credit for the amount of your ticket (excluding taxes) plus an additional 25% for future bookings
Volaris Y4 Worldwide: Voluntary changes for flights departing before 30Jun20 Before 30Jun20 Rerouting permitted - fare difference and taxes apply. You can change the route as long as you depart from the same country. Change of date is permitted without penalty - fare difference and taxes apply No Fare rules apply
Volaris Y4 Worldwide: Voluntary changes for flights departing after 30Jun20 After 30Jun20 Rerouting permitted with a flight change fee of $750 MXN and covering the difference in fare (in case it applies). You can change the route as long as you depart from the same country. You can book for the new requested date, with a flight change fee of $750 MXN and covering the difference in fare (in case it applies). No Fare rules apply
Volotea V7 Worldwide: Flexible Policy Anytime Yes - fare difference/taxes apply Volotea is upgrading all passengers to have Flex service, with Flex you can change your flight’s date or destination without paying any additional flight change fees, as many times as you need up to 4 hours before departure, or get the reservation amount in Volotea credit to use within the next 12 months. No If your flight has been cancelled, and you have decided not to change your travel dates now, you can get a voucher for the total amount of your booking. You can use it during 12 months to book a new flight.
Vueling Airlines VY Worldwide: Flexibility Policy - Involuntary Changes No restiction to travel date May make a change to any other date, name and / or route, reissuing in the next 18 months from the date of the original flight without penalty - fare difference and taxes apply. May change date of travel in the next two months from the date of the original flight at no extra cost. You can also make a change to any other date, name and / or route, reissuing in the next 18 months without penalty - fare difference and taxes apply. Yes Due to the current situation, the refund may take longer than usual.
WestJet WS Worldwide: Book with confidence policy - Exception #1: Ticketed bookings made up to and including 02Mar20 Before 31Jan21 Yes - fare difference/taxes apply Travel must commence no later than February 28, 2021; changes must be made up to 2 hours prior to original departure No Refund not permitted; Can retain ticket as credit for future travel; Must cancel original flights 2 hours prior to departure - for exchange up to February 28, 2021.
WestJet WS Worldwide: Book with confidence policy - Exception #2: Ticketed bookings made between 03Mar20-30Jun20 Anytime Yes - fare difference/taxes apply A one-time free change is allowed, travel must commence no later than February 28, 2021; changes must be made up to 24 hours prior to original departure No Refund not permitted - Can retain ticket as credit for future travel - for exchange up to February 28, 2021.
WestJet WS Worldwide: Flight Cancellation Policy Anytime Yes - fare difference/taxes apply through use of credit Can retain ticket as credit for future travel - tickets are valid for 13 months from the departure date of the first flight on the ticket. No Refund not permitted - can retain ticket as credit for future travel - tickets are valid for 13 months from the departure date of the first flight on the ticket.
Xiamen Airlines MF Worldwide: Involuntary Schedule Change 01Mar20-30Jun20 Rerouting not permitted - fare rules apply Before 30Jun20 - change fee and fare difference waived Yes N/A
Xiamen Airlines MF China: Missed domestic flight due to Prevention and Control Measures for International Entry From 26Mar20 and on Rerouting not permitted - fare rules apply Due to the centralized medical observation or being diagnosed as COVID-19 patient during quarantine (discharge certificates required), may rebook domestic transit flight within 3 days after quarantine or treatment Yes For passengers having entered the Chinese border and requiring refund of their partially used tickets, the unused domestic segments will only be refunded the taxes and surcharges.
Por favor, recuerde:
Debido a que muchos países han aplicado restricciones de entrada a quienes hayan estado recientemente en áreas afectadas, por favor, asegúrese de que sea capaz de entrar al país de su destino final.

Ver Restricciones de Viaje por País

Debido a la naturaleza en continuo crecimiento de esta emergencia sanitaria global, las aerolíneas están proporcionando rápidamente mucha información en relación a exenciones de viajes.

Aunque hacemos todo lo posible por actualizar esta página regularmente con nueva información a medida que esté disponible, no podemos garantizar que dicha información esté completa o actualizada. De modo que, si su viaje ha sido afectado por la pandemia pero no ve aquí una exención relacionada con su vuelo, le recomendamos que lo compruebe directamente con su aerolínea (a ser posible, desde su página web).

Para cambios o cancelaciones relacionadas con la pandemia COVID-19, la Compassion Exception Policy aplica a cambios o cancelaciones durante el período efectivo declarado y dentro del rango geográfico de una proclamación presidencial o cualquier otra orden emitida por el gobierno federal de los Estados Unidos restringiendo los viajes por la pandemia COVID-19.