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CheapOair Consumer Reviews, Customer Testimonials, CheapOair Feedback

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To whom it may concern,

My compliments and appreciation to Cambell who this evening made a difficult situation turn into something quite pleasant. Being a business owner myself I work hard at not forgetting the human element and the importance of giving service. Cambell made a effort to hear our about an error that was made and worked hard to help us make changes. He is a gift to your organization and I hope this can be recognized.

Thank you again Cambell,

Gail M. - 07/02/09

Hi,

I am writing to complement and thank your customer service representative, Norton.

Norton was very professional and courteous, and helped me resolved my problem. I am extremely satisfied with Cheapoair.com customer service.

Great job! Thanks!

Ingrid - 06/29/09

Hi,

I wish to complement Perry Johnson on this patience and professionalism will assisting me with my reservation today. I wish to thank him for his outstanding help. He assisted me with my reservations.

Thank you,

Georgia - 06/25/09

Hi,

I had a great experience with CheapOair - I made a mistake in my online reservations and Iris Rivera took care of it with little stress - she was very helpful and understanding which was great!

Thanks,

Kim - 06/24/09

To Whom It May Concern,

I am writing to complement the service I received from an employee by the name of "Sheena" on May 6th of this year. I needed to get all 7 of my group on the same flight and naturally at the best price possible. Sheena was having trouble initially doing this so she told me that she would do some additional checking and call me back. She did call me back and was able to get all of us on a great flight with minimal layover time and for a decent fare. I thought you should know what a nice job she did and that Sheena should be commended for providing such excellent service. I have never booked through the internet but being able to work with someone like Sheena made the process much easier and encourages me to do it again. Thank you.

Sincerely,

Lisa K - 06/17/09

Hi,

I wanted to take the time to thank and commend a customer service representative, who helped me with changes to my flight.

In short, I was to return to Montreal, Canada from Sydney Australia and required a date change for the 14th of May.

After spending some great time with me at least an hour finding the best deal, providing an insight on best days to fly and after granting me a discount on my request, I successfully booked my ticket

Marco was always polite, just wanted to praise him for his work that day and professionalism.

Hope to continue and deal with Cheapoair in the future

Sincerely,

Colin C - 06/17/09

Hi,

I had occasion to deal with your company about a booking problem. Talked to agent Suzie, and though the problem was complicated, she was able to resolve it in a thoroughly professional manner. Unfortunately, my cell phone battery died before we could finish our business. Even with the disconnect, Suzie completed resolving the issue. Please pass to Suzie my sincere thanks for a job well done.

Though this is my first use of your company, I am impressed with the service provided and will be more than happy to recommend CheapOAir to all my friends and family.

Thank you.,

06/17/09

Hi,

I am writing to let you know how impressed I am with your incredibly low prices; I can't believe that I am actually able to take a trip that is really necessary for me. Thanks for the easy site and great service and cheap rates. It all makes me feel very confident!

Sincerely,

Audrey - 06/04/09

To Whom It May Concern

I am writing to complement the service I received from an employee by the name of "Sheena" on May 6th of this year. I needed to get all 7 of my group on the same flight and naturally at the best price possible. Sheena was having trouble initially doing this so she told me that she would do some additional checking and call me back. She did call me back and was able to get all of us on a great flight with minimal layover time and for a decent fare. I thought you should know what a nice job she did and that Sheena should be commended for providing such excellent service. I have never booked through the internet but being able to work with someone like Sheena made the process much easier and encourages me to do it again. Thank you.

Sincerely,

Lisa Kozak - 05/13/09

Hello,

I am writing to express my extreme gratitude for the professional and corteous service of your employee Theresa. Theresa assisted me on 5/6/09 with air and car reservations for 7 adults and 3 infants from LAX to ATL. Theresa was able to find fares for me that were far less than those I was able to find on your site withour her assistance.

Sincerely,

Tim E. - 05/06/09

Sir/Madam,

All of my reservation through CheapOAir were excellent. The rates were great, the service was great, and thus my trip was great. Thank you so much.

I will definitely use your services again.

Adrienne - 03/27/09

Dear Shelly,

I don't know how to thank you for your assistance in arranging my trip to LA. Before I spoke to you, I had given up even trying to arrange a trip and the rates had increased considerably in just one day. I was extremely frustrated with all the online companies and their promises. When I contacted your company, I had little hope for there being any difference between your company and the others.

However, your professional manner and patience with helping me made the entire experience a pleasure. I was surprised that a "discount" service would offer such personal assistance. I don't know how to thank you for arranging a trip that I had truly given up on. Your knowledge and professionalism was outstanding. The thing that especially impressed me was your kindness and patience. You are truly an asset to your employer and your company.
Respectfully

Esther M. - 03/12/09

Dear Sir/Madam

I would like very much congratulate and award one of you Representative for a well done job! Mr James Fonovich CheapOair.com representative in New York Has been an excellent helper, It did run an extra mile to fix a problem that arise with one of the Airline booked on my fly to Brazil. Is customer service experience are superlative, where I will anticipate a long relationship on all my future business and vacations trips.

Regard

Alessandro - 02/17/09

Last month, (Dec 08), I looked online for inexpensive international flights when I came across CheapOAir. At first, I was a little nervous about buying a ticket online; especially since this was my first international flight. But I must admit that I am very happy that I used CheapOAir. You offered the best rate for my destination and when I called your 8000 number with questions your staff was very friendly on the phone and made excellent suggestions. I saved hundreds of dollars and got great service.

Thanks

Renee - 01/28/09

Germain was very helpful, kind and professional with our car rental, extra night stay and flight change... You have a very courteous and great employee! Thank-you again for all you did to help us after RCI changed our traveling dates without informing us...you helped relieve alot of anxiety to help us out of our dilemma.

Thanks

Elaine L - 01/22/09

This is to let you know how impressed I was with Carmen. She was patient with me on the line for about an hour. She was kind and professional. She did her job thoroughly. I booked 14 tickets with her, she did a great job.

Excellent service with her and CheapOair

Thank you again

Maria H - 12/30/08

I am writing to tell you about a phone conversation I had on Sunday Dec 7, 2008 with one of your agents . His name is Travis. I had a disappointing experience online at CheapOair.com due to the fact that the tickets I tried to buy suddenly became unavailable. When I called the toll free number to inquire about why the tickets were not showing up as being purchased, Travis explained what happened. He then made several attempts to help with my reservations using all the criteria I had to live by and he was able to get me a satisfactory price for the 4 tickets I purchased for my daughter and her family. I have never purchased from Cheapoair before but I can tell you after my experience with Travis and his patience with trying to get me the best deal available, Cheapoair will be the first service I go to when looking for my airline tickets in the future.

Thank you,

Dorothy H - 12/09/08

It has been a pleasure doing business with you. This is my 3rd ticket I purchased through cheapoair.com and always had instant response if I had a question or concern.

Thank you and keep up the good job. I have refered my friends and my coworkers to your site

Donald L - 11/24/08

To Whom It May Concern

For 6 months I have saved to surprise my family with a trip back north for Christmas. We are not a well off family and with the economy the way it is, not to mention gas prices, it took all that I had. I somehow managed to book the wrong flight and before I knew it every penny I had saved I saw disappear. I contacted Cheapoair and Calvin fixed my flights and saved Christmas with a small fee.

We are forever thankful. Thank you Calvin.

Rudy - 11/24/08

To Whom It May Concern

I want to take the time out to mention how great the service was from Cheapoair.com. I was very pleased with Deon, who helped me find the best deals in my accommodation. She was very helpful and pleasant on the phone and had very memorable customer service skills. I was very happy that I did not have to deal with any hassle while trying to change my hotel reservations especially because I find that with many other competitive services there are very unpleasant employees working with clients and customers. I am very surprised that my conversation with Deon went so smoothly. Service like hers will definitely keep me coming back to Cheapoair not just for the best deals but for the best customer service!

A very happy customer,

Denise - 11/14/08

Dear Sir

So often people write companies to complain not so in this case. I called late last night and a simply fabulous representative helped me book a flight for my fiance. Her name was Sherri. She was very professional, polite and extremely accurate. She got me a great deal (actually a fabulous deal) and everything my fiance asked for and she even made a return call to me while I got him on a chatline so we could all work out the arrangements together. Now I call that triple A gold service. Sherri is one terrific representative.

Great Job Done Sherri!!!!!!!

Anne C - 11/10/08

The next person I would like to praise is Raynie in Credit Card Verification for getting the bank to do the credit card arrangements in the middle of the night for me and then she called and told me everything was good to go. "Your service people are incredible and believe me it has been along time since I said that about any company's service. Great company in a day when that is very hard to find anymore."

Thank you so very much for your attention to our requests.

Abdu M - 11/10/08

Let me express my greatest admiration for the outstanding service and patience that Pat exhibited while booking my flights from SFO to Islamabad. Pat stuck with the process throughout it all, working to find the best flights and times. Pat worked tirelessly to identify the options and ensure the booking was confirmed before we got off the phone. Pat and I have worked together before and he (along with Russ) have always provided service above and beyond what anyone could expect. He is always courteous, pleasant, and patient, even under very trying circumstances. Given that I fly overseas almost monthly, it is wonderful to know that Pat is always there to respond to my questions and requests for help and flights.

Kudos to Cheapoair for having such a great employee on its staff!!! I have used Pat on several occasions to book flights and you can guarantee that I'll be calling on Pat again for my next trip.

Great Job Pat!!!!!

Mary L - 11/07/08

This letter is to compliment the great employee that ChepOair has: Stewart! My sister had a problem last night and could not make it to her flight. When I called costumer service at that time I was not expecting to get as much help as I did. Stewart just went above and beyond to help me out. Not only that, the way he treated me on the phone, showing concern and care was much more than I expected. Great asset to your company. Great personality and heart Way to go Stewart. I tried to speak with Jack, his supervisor however he was busy at the time. Please make sure that this gets to Jack so he'll know that he has a precious person on board. I also work with costumer service so I know how important it is to do a great job... He changed the situation around. My sis will be here tomorrow Thanks to Stewart.

Sincerely,

Tricia C - 11/04/08

I used your web site to book my flight to Paris, France and the flights that were set up for me were fabulous and on time and very courteous. I will definitely be using this site again. The girl that helped me was very pleasant and patience with me and did an excellent job.

thanks again,

Angela - 10/10/08

I have been planning this trip for months to Tasmania buying through cheapOair made the trip possible with the best rates even after the purchase of the ticket I found to a surprise even the customer service people to be really helpful fantastic people!

Thank you so much for reasonable rates!!!

09/22/08

I used you guys to book a trip to Honolulu in August of 08' I had no problems with the service! My flights were wonderful and the whole trip went smoothly. I normally don't write customer service emails but I've used other discount websites in the past and things were not so great so I just wanted to give you a quick THANK YOU and let you know that I will be using your services again in the near future!

Tianna S - 09/03/08

I would like to say that Monita is very pleasant, patient and helpful. She is an asset to your company.

Therese D - 09/02/08

Thank you for your fantastic help. You made all the difference in the world to us.

Thank you so very much,

Michael V - 09/02/08

Just wanted to say thanks for all the help I received from your agent Devon. He was very helpful and courteous in making my reservation. A real asset to your company.

Thank you,

James W - 09/02/08

I would like to take this time to thank you for your expediency in the handling of my dispute. As they say another *satisfied customer*.

Thank you,

Vermell Y - 08/28/08

I just wanted to tell you thank you for really helping me out with a flight that I bought from your site, it was the lowest one out of everybody that I check on, and no one could touch it.

Again thank you.

J.A. - 08/22/08

I like to travel and I need to fly quite frequently. I've started to use Cheapoair to book my tickets as it seems to cover more airlines than other on-line sites. At times, Cheapoair fares may charge more than the ;competitors. Today, I was happy to find that Cheapoair also matches fares. I was helped by Van with my booking. He is not only polite but patient, this quality is hard to come by these days. Thank you and keep up the good work!

Rowena - 08/12/08

I am pleased with the service from Andrew on a ticket that I booked to New York. His patience was extremely rare. It is unheard of to talk with people, in general, these days that communicates with a spirit of care and serivce to others. I appreciate his genuine concern for my situation.

Thank you for the quality of excellence that this employee exhibits.

A satisfied customer,

Janice K. - 07/30/08

Hello...First, this is my very first time using CheapO...I would like to inform you of my high satisfaction with your company. I booked a trip on Saturday that unfortunately, I've had to change due to changes on the other end. I phoned your service department and fortunately, landed Atherton, your representative.

Atherton was patient, polite and extremely helpful in a foggy situation, as I didn't know for sure that I was going to be changing the date, and destination of the flight. All was up in the air and he offered to keep another itinerary on hold for me and would email and phone me back in two hours. He kept his word, to the tee and we worked out my new travel arrangements. I am elated with the superior customer service offered by Atherton, on behalf of your company.

Certainly, I will be using CheapO in the future and hoping to work with Atherton, again.

Thanks!

Alexis A. - 07/28/08

Hello CheapOair:

This is the first time I used your website, which was so convenient and easy to use, also very fun! We will continue to use your service! Thanks a million and we are impressed!!!!

07/28/08

Dear Sir of Madam,

Professional, courteous service is a rarity, so I feel it's important to acknowledge those responsible for making an extra effort. I just had an extremely positive experience dealing with Morgan, who was most helpful in rescheduling my flight and in booking a future one.

Thank you,
CheapOair.com!

M. A. - 07/21/08

Dear CheapOair:

I appreciate assistance today from agent, Davy. He was courteous, professional and patient. I was able to book a flight that works with my schedule.

Rita K. - 07/21/08

I just want to say that Bernard was very courteous and helpful to me today. He helped me resolve my issues and was very efficient. It was a pleasure dealing with him.

Thank you,

Constance H - 07/18/08

Dear Russ & The Team at CheapOair.com,

Thank you so very much for your impeccable service, and also for your very cheap airfare!! I am so grateful that I feel compelled to write and express to you my sincere gratitude. I have booked 2 flights now in the past 2 months, and both times have been extremely delightful experiences. In fact, I feel that CheapOair is the best company I have ever dealt with period, and I honestly mean that. Every single person I have ever spoken with at your company has been so nice and helpful and AMAZING!!! The wait times are never long on the phone, the 24-hour phone line is wonderful and convenient, and your airfares are unbeatable.

Both times I have booked flights so far I've had to change them at the last minute, and it was such an easy process I was shocked, since most companies are usually much more difficult and stressful to deal with in comparison.

I just had a mix up with my flight and Russ was so helpful and friendly I almost coulnd't believe it, since this is often not common at other companies. I really wish every company could be like yours!!!

I have been recommending you non-stop to everyone I know - endlessly raving about how amazing you are!! I wish you continued success and all the best!!!

Thank you so much again!!

Sincerely,

Eve - 07/18/08

Good Evening,

I just had the pleasure of working with Andrew to book my last minute flight from SFO to Dallas/Fort Worth. I absolutely hate waiting until the last minute, but this is how my life works:-). Anyway, for some reason, this really last minute booking worked totally in my favor. Andrew was able to get an even better fare for me. I'm really excited about this! As we were working together to make these reservations, I discovered that he is quite a character. I just enjoy talking to people who enjoy that they are doing. He's a keeper, please let him know that it was indeed a real pleasure to work with him.

Cordially,

Larita - 07/16/08

I want to take this opportunity to tell you about the outstanding service I had when speaking to Bernard. I was totally flustered after I realized I made an error in booking my flights. Actually this was the first time I had ever booked on line and I was a bit nervous.

Bernard made me feel calm and was able to correct my error.

If this man is an example of your cutomer service department then let me tell you, I have nothing but praise for him and everyone connected to this service.

Again, thank you very much for a job well done.

Lois S. - 07/15/08

Dear CheapOair,

I have just received superior service from one of you representatives, Patricia. Let me say that if Patricia is typical of the help your staff gives to your clients, then you have gained a client for any future flights that I have in mind.

With my best wishes to you, CheapOair

Sincerely,

George T. - 07/15/08

To whom this concerns,

I spoke to a young lady named Rachelle and she helped me with the highest level of professionalism. It was a pleasure speaking to her and left me with a positive experience using your services. I would once again like to thank your company and for having such a professional available to help me with the small setback.

Yours Truly,

Jason M. - 07/09/08

I am writing to compliment Germain, a customer service rep I talked to on 8 July 08 when I needed to change my flight. He did an outstanding job. He was the best customer service rep I have talked to in many years. For the first time in a long time I didnt feel like I was getting the run around from a company. He is an excellent customer service rep and deserves much praise for the outstanding job he did.

Sincerely and Thanks,

Kenneth B. - 07/09/08

Gentlemen, I am writing to let you know that Mr. Campbell was most courteous and professional. It was a treat to have someone like him handle my request.

Susia - 07/03/08

I just spent a very pleasant 20 minutes booking a complicated set of open jaw flights for 2 people together one way and separately on the open jaw. Nikita in the New York office was my representative and she did a great job, got everything correct, put the seats together, and was patient when it took time for the confirming email to arrive.

Thanks for your service and great customer care.

Charles R. - 06/30/08

Dear airfare.CheapOair.com:

Thank you very much. It's nice to know that there are still some companies out there that take the time to listen to customer concerns. I will certainly tell others about the good experience I had with you.

Thanks again and have a prosperous summer season.

Vicki M. - 06/30/08

To whom it may concern:

I'm a first time customer. I had a very pleasant experience yesterday, booking tickets on your site. It was very clear, swift and straight forward. A breath of fresh air after booking on many other sites!

However the real treat was when I needed some customer care regarding cancellation/changes. Your service rep. Daisy was very caring and patient in helping me deal it through. Thanks a lot.

Looking forward to booking many more tickets with you!

Sincerely,

Shmuel G. - 06/25/08

Britany in Las Vegas was wonderful. I have spent the last 23 years in customer service in communications.

Britany was so nice. We had a death in the family, so I am a bit shook up and needed to get my oldest son from San Diego California to Kansas for the funeral.

This involved numerous calls to get information I was not aware I needed. Britany even attempted to call my son for information.

She took all the information and provided a solution to all concerns. She also did a wonderful recap of the entire contact.

thank you so much

Gwen S. - 06/24/08

To whom it may concern:

I would like to express my sincerest appreciation to one of your employee **for his help, kindness and patience.

On May 30th, I booked a trip online to Dominica, on May 31st, I received an email letting me know the reservation had been canceled. The email stated I should contact customer service, which I did. I take my hat off to the rep who handled my matter, he is one of the most patient and kindest customer service representatives I have ever dealt with.

It was a pleasure doing business with him, an excellent representation of your company.

Sincerely,

Grace C. - 06/16/08

Dear Sir,

I want to take a moment to commend one of your employees, her name is Betsy. I had made a mistake with my reservations and was completely upset and didn't know what to do about the situation. She told me not to worry she would handle the situation for me. She made me feel completely at ease speaking to her. She handled my problem and at no time was she speaking to me in a condescending tone. She put me at ease and solved my problem.

Thank you for such great services. I will be recommending your company to my employer and all my friends. My travel group are making plans for next year and I will make sure that we use your company because of the services I received today.

Sandra S. - 06/12/08

I would like to praise the service given to me today by Mr. Everts. He was extraordinarily helpful, efficient and polite. The airfare.CheapOair.com organization is fortunate to have someone of this high caliber dealing with customer needs. I have rarely experienced such a high degree of service.

Sincerely,

Karin C. - 05/10/08

Dear Sir/Madam,

Yesterday was my first time ever calling airfare.CheapOair.com for air tickets to India from Boston, MA, USA. I was very impressed and happy for the service I received from your rep, Davy, for the specific reservation and dates I was looking for. He was very courtious and showed a lot of patience as I initially gave him the wrong dates for my itinerary and then later I corrected them. The only thing now remains is to secure the ile seats that we requested but can not be done until 90 days before the flight due to Airline's restrictions.

In all, I hope you continue to provide the same level of service and recruit more employees such as Davy. I will certainly book my future flights through you guys.

Thanks,

Ram P. - 05/09/08

Dear airfare.CheapOair.com,

Just completed my travel to Australia & want to tell you how pleased I am with airfare.CheapOair.com. While looking for a ticket I just happened across your website & am very happy that I did. Will use you again when I travel & will recommend you to others.

Sincerely,

Roberta A. - 04/29/08

I used your service to fly to Pensacola last week. My nephew called me on Monday to witness his wedding. Your service was $50 cheaper than anyone else and believe, I checked out everyone. Plus I got the best flight times and the return flight time was not even available on any other web service. I have recommended your website to all my friends. Nothing was comprised and I got all the benefits of e ticketing that I needed. I will definitely use your service again.

Thanks so much.

Kathy B. - 04/28/08

To the Manager,

This week I called and Jim Fonovich was the agent that helped me. He worked through with me until the end, to work out a solution for getting new flights for us after ATA went bankrupt. He was very polite, helpful, and personable and did not make me feel as thought I was a problem. He was the type of agent that we customers always want to work with when it is an unpleasant situation for all

PS. I do believe airfare.CheapOair.com has won us over as long time customers in the future.

Barbara M. - 04/15/08

Thank you so much for processing the refund for us. We appreciate it more than you know, and we will always be a loyal customer to airfare.CheapOair.com. We just booked two new flights through you guys. Just wanted to express our gratitude!

Roger and Rosina - 04/04/08

I booked a flight today and got GREAT service from Laura. She went WAY out of her way to find us the best deal. I was so happy with her that I called back several times and actually chose to pay a higher price for tickets through your sight than a lower price with another site. I'll refer her by name to friends in need of travel help.

Christy A. - 03/28/08

To whom it may concern,

I, Christa, booked a flight from Seattle, WA to Jacksonville, FL. What I truely wanted was a flight to Jacksonville, NC. Rudy a customer service agent stayed on the phone with me for over an hour to help me fix my mistake.

Rudy took it upon himself to help me beyond my expectations. I am planning a last minute get away with my husband who is a Marine training at Cherry Point, NC and will be going on a tour of duty in Iraq for the next 7 to 8 months.

Being pregnant and having the chance to see my husband one more time before he left, I just could not resist the urge to pay the price to see him one more time before leaving to Iraq.

Rudy should be commended for his patience and his dilligence to satisfy this customer. I felt he went above and beyond his job title to make me very very happy. He upheld the high standards and traditions of customer service.

Thank you very much Rudy.

Christa R. - 03/21/08

To whom it may concern,

I was helped by telephone line, while being abroad in France, by one of your employees, Mr. Sheheard. I was glad he had another option to help me in my situation, since I am abroad and not at my billing address in San Francisco.

Thank you for the security measures. I was also helped by Ms. Sheena in my self made mistake in making seating reservations. It was a pleasure to do business with airfare.CheapOair.com. Please feel free to contact us via e-mail if any new questions come to mind.

Sincerely,

Saldana - 03/17/08

First time I have used your web site. It was recommended by a friend and I will be back. It is a great site that is easy to use, and a site that is much welcome after messing around with less user friendly sites.

Thanks for the simple easy reservations at a great price.

Jerome M. - 03/05/08

Kudos to Jim Fonovich on the best customer service I have ever received from a travel company!

When I called airfare.CheapOair.com, about a glitch in my itinerary, Jim went "beyond the pale" to solve my problem efficiently and professionally. Because of Jim Fonovich you can be sure I will use airfare.CheapOair.com again. I will also spread the word about your travel site. Thanks, Jim.

Mary H. - 02/22/08

I would just like to express my sincere thanks to one of your representatives "Rose." Rose was very hospitable and professional in helping me to striaghten out a huge issue with flights during my business trip while in San Francisco. Rose was very patient and listened carefully to my concerns to cancelling three bookings of which were very important due to the abrupt training cancellation that cut things short for me.

Although we spent a little more time than I would have liked on the phone, she was apologetic for the extensive time. Thank you airfare.CheapOair.com, representatives like Rose helped to make my experience pleasant and as less stressed as possible.

Mark S. - 02/22/08

My name is Behnam, I would just like to say that I appreciate the help I received from Satoria when I purchased my ticket. She was extremely helpful and professional. If she was located closer to me I would have thanked her in person.

Behnam - 02/18/08

I'm very grateful that Seth was able to help me with my booking problem.

He was very helpful and polite. I felt as though he went out of his way to correct my problem. You should value him as a very good employee that works well with the public, which is rare these days

Sincerely,

Margaret B. - 02/11/08

To Whom it May Concern,

I wanted to write to let you know how pleased I was with the service I received from Ashford. I called tonight at 9pm California time after receiving a message that the flights I booked on line could not be confirmed. Ashford walked me through the situation, cancelled that previous booking for me (because it could not be fulfilled), and looked up several alternate dates to make sure I was able to visit all of the destinations I had planned to see (a total of four destinations in one trip). His patience and calmness was greatly appreciated.

Thank you,

Rosina H. - 02/11/08

Your site is the best in the world. I am thankful there is a site like this where a single mother like me can purchase airfares for a little less. thank u.

May u guys always stay in business

02/11/08

I just wanted to thank you for the excellent customer service I have received from Martha Vazques. Martha went out of her way to help me get seat assignments for my Aunt and Mother who both require travel assistance.

I have used airfare.CheapOair.com air previously and will continue to pass the good word regarding your excellent service.

Again I thank Martha for going beyond the call of duty.

Jackie B. - 01/26/08

I am writing a quick note to let your company know how much I appreciate the efforts of James (Jim) Fonovich. I had a problem with booking some flights yesterday. My debit card was declined and Jim stayed on the phone with me while I worked through the problems with my bank. He then rebooked the flights that had lapsed back into inventory. He was so patient and really went the extra mile to make sure the booking was complete. I expected that I would be told to call back later, when my banking problems were resolved. I expected to be told to go back to the website and find the flights again. Jim really took the lead and made sure I had the tickets I needed. A great experience! I will be back with my future travel! Thank you.

Scott F. - 01/26/08

Thanks El airfare.CheapOair.com for coming to existence and my rescue. This past weekend I had to make an emergency trip to NYC in order to be with my brother to find out some devastating news about his health. As a result of my son recommendation, I visited your sight, booked a trip within my means and flew to NYC to be with my family as we made arrangements to try and save and prolong my brother's life. Thanks for providing excellent service for people who operate on a budget. US Airways was great and I will write them a letter also mentioning your company.

Cathy J. - 01/23/08

To All Manager:

I want to express my gratefulness to one of you Customer Assistance managers. His name is ERIC. I had an emergency come up within hours after my booking a flight, which I had to have it moved... He was clear and precise and did an excellent job in finding me a different flight later on at a affordable price. I could not have had anyone handle my urgency so well.... Thanks so much for having an Employee who understands situations.

Dennis D. - 01/22/08

To Whom it May Concern:

I wanted to let you know how helpful James Fonovich was in making changes to our travel plans. We had a family emergency and James was very professional in his efforts to find us the best option for our circumstances.

James gave us his full attention and was very prompt in his communications with us.

Darlyne J. - 01/16/08

Dear airfare.CheapOair.com managers,

I booked a flight two days ago on your website, and one of your employees Maurice noticed that it was not a particularly good connection and took it upon himself to phone me and work with me to get us to Newark in a better way. I have never had this experience with a discount airline company before, and I am very grateful.

There was some unfinished business with respect to seat assignments and other questions, and Jeff was a great help the next day in answering all those questions and finalizing the details.

Keep up the good customer service. It is worth it!

Pat T. - 01/07/08

On Saturday, 29 Dec, I thought I was out of options in making some reservations for my son in law.... then I called your help line and Leon answered.

Leon not only helped me get the lowest prices, but he did it in a most professional and honoring manner. His ability to help your customers was obviously evident as he helped me make both a round trip and one way reservation. He clearly understood my needs and provided timely service, politely answering all my questions and providing all the information I needed. Please pass on my sincere thanks for a job exceedingly well done and GREATLY appreciated. Thanks to Leon again!

David P. - 12/31/07

To Whom it may concern,

I wanted to send a quick note to let you know that 1 of your agents Jim Fonvich was incredibly helpful and courteous. I've called your company before needing help, but I never got this level of service before. Jim listened to me, helped me and never once had me on hold for more than 30 seconds. I just wanted to let someone at your company know that Jim makes me want to call airfare.CheapOair.com back for future travel.

Regards,

Michael F. - 12/28/07

My name is Sajeda Canani and I live in Canada. I was really impressed with the customer service that I got yesterday and I must say that I am very happy to work with airfare.CheapOair.com. I was very upset about missing my flight and airfare.CheapOair.com customer service just made me feel a lot better. Thank you once again.

Sajeda C. - 12/19/07

Dear Sirs,

I would like to compliment Eric at the Las Vegas office for his kindness and time spent in helping me to book our family vacation. He was both knowledgeable and efficient in his work and really made a difference.

Thanks Eric for a job well done!!!!

Dolores A. - 12/15/07

I have had a lot of problems with the customer service representatives at airfare.CheapOair.com, but fortunately I have not had negative experiences with everyone. I am sending this email because I would like to thank two Las Vegas reps. - Eric and Starr- for their patience and courteousness. They have both taken the time to answer my questions and clarify things that I may be confused about.

Shelby K. - 12/14/07

I would like to let you know that I have just gotten off the phone with one of your operators. His name is Ascot, and he was so very professional, friendly, and very helpful. I had difficulty getting my reservations on your website, and Ascot took care of everything. I would like to thank him for his pleasantness and caring manner.

Shirley A - 12/13/07

I recently reschedule a flight from Detroit to Philadelphia. I expected a long hold time and great difficulty but experienced niether. The company was more than helpful and Becky, my customer service agent, was a pleasure to work with. She found the exact flight I wanted and made the switch seem effortless. It was a great pleasure to work with her

12/13/07

To whom it may concern:

This is to recognize the extraordinary help provided to us by your agent Percy. We had a situation when Air India and Delta Air Lines changed their flight schedules; we were scheduled to fly from Richmond to Delhi and back. Because of the change in schedules and cancellations by the air lines our connections were not possible. Percy put an extraordinary effort to make sure that we get the correct flight schedules and also do not get penalised for change of schedule as the change was involuntary on our part.

We thank Percy for his help which will make us to book tickets with you again in future.

G. P. - 12/12/07

Daisy,

I can't thank you enough for all you have done to help out with our flight! You are a wonderful person. Thanks for your unbelievable dedication to your job and customer satisfaction.

Dana Z. and Alan S. - 12/10/07

I have made a reservation on your website with booking number 776480 a few days ago and there has been repetitive issues with my credit card so the first attempts to charge it did not go through. I spoke with different representatives and very early this morning, I had a chance to talk to Petra to strainghten out the issues with my credit card and purchase a ticket for a much-anticipated holiday trip. Petra have rendered an exceptional service to me that I have never encountered ever before.

She is a true example a professional cs representative. She was very patient, courteous and worked in my best interest. She had gone an an extra mile working on my reservation and spent hours trying to find me a fare that I will be comfortable with. We do not encounter an excellent cs representative like her and when we do, they deserve to be recognized and commended. I cannot thank her enough and may she become a living example to her colleagues.

Leonila A. - 12/06/07

I just want to tell Jim at extension 9716 thank you so much for helping me with my son's flight. It is not often that you get to deal with very helpful people anymore, and Jim was very helpful with me this morning. I think he went above and beyond trying to help me book a different flight for my son who is serving in the Military and is granted leave for the holidays. I by mistake booked the wrong flight for my son and Jim was so kind as to help me get the correct flight that I needed.

I worked for a company that has won awards for our Customer Service Department and knows what it means to have a great customer service department. I think your company has just exceeded ours.

Thank you (Jim) again for all your help. May you and your company have a blessed holiday season.

Dianne P. - 12/06/07

I wish to send my hearty appreciation for your staff and it impressed me a great deal. I was desperately looking for a good fare to travel for a workshop to Barcelona. Your staff, Jewel, really helped me out with a fine deal. It is sad that I was not able to finally book through her as I had to later go through an agent in the city. But what she did was to ease my tension of getting a ticket, and in a decent fare, at a peak time - all worst possible situations!

What I appreciate so much is that despite the fact that she worked so hard, I could not make out any impatience on her part - and even though I was not able to buy the ticket from her, she did not blame me at all - a very positive attitude for serving customers. I know that I will want to get my next bookings through her.

I am impressed at the trainings you provide your staff and the quality of service you offer to your customers.

Best wishes for the season.

Monika - 12/05/07

I would like to thank your agent Alena, did not catch her last name. She helped me with a few changes that I had to make to our flight reservation and was very proffesional.

Thank you airfare.CheapOair.com for making our 29th anniversary a success

Gus B. - 12/04/07

I just wanted to thank you for your incredible customer service, This is the first time I have traveled with airfare.CheapOair.com and will continue to from now on, and will tell everyone I know.

I bought airline tickets to Cape Town, South Africa with only one day notice and got a incredible deal and your customer service team made that happen, Customer service agent "Trisha" and your credit card approval department.

Thank you!

Brandon S. - 11/26/07

Thank you for everything you did for me. I am impressed by your patience and professionalism.You re-bulit airfare.CheapOair.com's credit in my mind.You really do a good job.

Wish you the best because you deserve it.

Fen C. - 11/26/07

Thank you for all of your assistance in making our trip possible. Although it was time consuming, ultimately it was successful. I appreciate all of your efforts, and the hard work you did in researching all those flights. Outstanding service is not always the norm, although it should be. I will tell any of my flying friends about the service I received at airfare.CheapOair.com!!! Thanks again,

Audrey M. & Ricardo T. - 11/20/07

I would like to take the time to express my sincere gratitude and appreciation, first to the representative who assisted me, whose name was Perry. Secondly, to you, airfare.CheapOair.com, the company for a most obvious outstanding customer service training. On Friday, November 16, 2007 I made reservations for two of my daughters to fly in on Thanksgiving day itself, only to realize minutes later as I was giving them the itinerary, that I had clicked on the wrong departure time. To my horror, I realized that I had chosen 6:45p.m. instead of 6:00a.m.; by the time they got in, Thanksgiving dinner would have long been eaten, dishes washed and put away. Anyway, I decided to call right away to see if anything could be done since it was about 10 minutes later when I discover the error.

In my opinion, Perry went above and beyond the call of duty in assisting me with my travel arrangements. By the time I got through to someone (which did not take very long), the ticket had already generated. It actually took a couple of hours to sort through everything, but not once did he appear impatient or frustrated (even though I most certainly was). I have used other services before and have not received the level of service with most of them as I did with Perry. Anyway, because of him, my family and I will have a most enjoyable holiday.

Thank you Perry, and Thank you airfare.CheapOair.com. I will most definitely use you again in the near future. Thank you.

11/20/07

Shirley A. - 11/16/07

Kim was so helpful to me, I was really glad to book my flights with her, she had that tendency to satisfied the customer by providing all the details and taking care of all the quires. She is such a nice lady I wish her best of luck for future.

Crystal - 11/14/07

I wanted to write this letter to let you know how happy I am with one of your employees. I had a very tough itinerary to book and James Fonovich was extremely helpful, courteous and patient the entire time. I've booked through several websites and I've never had the level of service I had with James. I want you to know that I've already given his name and extension to 5 of my friends and co-workers, who book a lot of travel, to use him in the future. I don't recommend people too often, but I was very happy with him and very impressed at how knowledgeable he was.

I wanted you to know what a great job he did and that he represents your company very well.

David M. - 11/13/07

I would like to thank Pierre for the outstanding customer service that he provided to me today. I had to change my flight reservation and am so glad Pierre was handling my request. He was professional and courteous and handled my request quickly. He even notified me with the changes to my itinerary. I will definitely use airfare.CheapOair.com again. Pierre is a true asset to your company! Thank you

Eva C. - 11/09/07

Again, I appreciate the role you played in helping us solve our mis-scheduling problem. That you responded to my email promptly and kindly, and followed up, made all the difference in whether I'd use airfare.CheapOair.com again or have a good night's sleep.

Susan V. - 11/09/07

On Saturday, November 3, 2007 I called your company because the night before I booked my mother's tickets incorrectly. I had the wrong departure date. I was a bit flustered and wasn't making much sense to what I needed to change regarding my tickets.

Alan was the representative that was helping me. This gentleman was so kind and patient with me. We cancelled my old booking and he spent over an hour searching new flights for me, to find me the best deal. He never once seemed frustrated or irritated with me (though I'm sure he was.I would have been!). His helpfulness and professionalism were superb. I haven't had that level of customer service in years.

Thank you for your outstanding employees, your wonderful website and overall commitment to your customers.

Kara T. - 11/07/07

I'd like to take this opportunity to recognize Satoria in her great and much appreciated help in booking an urgent flight to New York.

She was very patient and thoughtful in her efforts to take care of this flight reservation, and her professionalism is one of the highest caliber i've been fortunate enough to encounter. Great sign of outstanding costumer service.

Thank you so much, Satoria.

Abad A V. - 09/30/07

Thank you for your exceptional service and courtesy during my recent call for a ticket, which I booked with the help of Rudy. He was professional and very mannerly in his presentation. I will send my friends and family to your service and highly recommend Rudy as well.
Thanks Again,

Susan E. - 09/18/07

I want to congratulate for your excellent services. Today I made an error on my reservation, I called and Mr. Cambel, very nice & fast. He fixed the problem in no time.
Thank you

Luis C. - 09/14/07

My name is Ms. Liker and I just finished booking my flight with your representative, Allen. He was so very helpful and made the whole experience of purchasing my tickets easy, and I can't say enough about his help. Allen even found a non stop flight for my return and with my foot in a cast, that makes life a lot easier. You have a wonderful employee and I do intend to let others know about the web site and the helpful representatives you have working for you.

Linda L. - 09/03/07

Just a quick thank you! We booked roundtrip tickets from Medford, OR to Chicago, IL leaving in late July, returning beginning of August....everything went perfectly, we got great seats as requested, no delays, no problems whatsoever! I will definitely book our next trip through your website!

Dianne W. - 08/20/07

I just wanted to let you know that our flights went very smoothly from Manila to Florida. No problems at all and I want to thank you for your service and excellent customer service reps that have answered all my questions and concerns in a timely manner. I will be sure to use you again when I travel and have already recommended you to several friends.

Lisa F. - 08/08/07

I booked airline tickets for a family of six, three of whom were children for a family vacation to celebrate my mother's "big" birthday. I was extremely skeptical about booking with airfare.CheapOair.com. However, I was pleased to find that all of our flights were with major airlines, perfectly coordinated with assigned seating (to which I did not think about requesting) and ample time to make it to connecting flights and through security in very large and busy airports. The price of the flights were competitive and I could not find a price lower than airfare.CheapOair.com.
Thanks airfare.CheapOair.com! You helped make our family vacation both memorable and affordable!

Waynette M. - 07/22/07

I would like to thank Raymond for the good service he has given me. airfare.CheapOair.com had made a mistake and put me in coach when I had booked first class and he corrected this mistake.

Almeda R. - 07/14/07

Today was the first time I have visited your site and had a few questions I needed answered before I booked the flight for my family vacation so I called your information line. I was greeted by a young woman named Satoria and she was extremely helpful. She did a wonderful job of helping me get my flights booked. She even had to do it twice as the original days we wanted to fly back could have been a problem with my youngest daughter's birthday. She was very patient with me and very professional. It was a breath of fresh air to deal with her. So many times I have called customer service lines I have found them to be the exact opposite of customer service, they could all take a lesson from Satoria. She is an asset to you business and I just wanted to let you know of the great job she has done for me today. With the service I received today I will definitely be doing business with you again.

Joshua D. - 07/11/07

I just received my tickets for my my flights we booked Miami to Salvador Bahia Brazil on TAM.The flights are non-stop MIA-SSA and cost half of what I saw on major web sites. We basically booked 2 tickets for what one ticket cost on Expedia and Travelocity.

I was reluctant at first because last year when I booked with a similar consolidator TAM would not confirm the tickets because the consolidator booked at a fare code that TAM would not honor. I had to pay a rebooking fee and an additional $300.00 to obtain a valid conformation with TAM

This time with airfare.CheapOair.com I was very surprised and relieved when I called TAM and confirmed my booking and found that all was in order and confirmed.

The agents at airfare.CheapOair.com were helpful, pleasant and responsive to my e-mails inquiries regarding my reservations.

I will definitely use airfare.CheapOair.com again as they offer the best deals in coach and business class airfares.

Thank you airfare.CheapOair.com!

Jeff M . - 07/09/07

I commend your two agents Adelina and Nickson for their excellent service. Recently I had to change my travel plans because I fell and fractured my right ankle. My doctor advised me to cut my summer travel short and to not go to Istanbul and Uzbekistan on crutches. I called you and worked with two of your excellent agents.

Adelina was my first contact and he did a superior job to cancel my plans to fly from Milan to Istanbul (booking number 412136). I realize that I now have $511.23 credit on Austrian Airlines and need to lock in my travel itinerary before the deadline of a year from when I bought the ticket on 5/28/07.

He then did the even more difficult task of trying to find if I could return earlier than Aug 22nd. This ticket booking number 372071 took considerable effort and diligence. In the end he was able to book me on the same United flight but leaving FLR Florence, Italy on July 26th.

I waited several days to receive confirmation from your consolidator. Then I called and worked with another agent Nickson who confirmed the changed date of my return trip from Florence and was able to take my third booking 424065 from Denver to Eugene and get me on a United flight 735 leaving Albuquerque on July 27th at 10:18 AM. I should arrive at PDX Portland airport at 4:49 PM. I received confirmation by email and am not set to begin my adventures.

I am glad that I am mending my bones, that I did not require immediate surgery, that airfare.CheapOair.com would allow me to make changes and that your staff conduct themselves with courtesy, efficiency and compassion.

I would appreciate if you would send this email to Adelina and Nickson so that they will know that I commend them.

Barbara S. - 07/06/07

I just wanted to say thank you so very much. I booked a flight for my 84 year old father and the return date was wrong. Ms. Chen at airfare.CheapOair.com was so wonderful and made the changes with no problems or fair changes. Thank you again for you service.

Donnamarie V. - 07/01/07

Gina, Thanks again for your patience and excellent service in helping me change my trip DEN->HEL to June 24th. Appreciate it. If you can pass this to your manager, I like you to be receive an appreciation award for your diligence and help.

I am also looking for a flights request for my wife as well. If you can let me know what the options are, I appreciate it

Sanjay R. - 06/18/07

I just wanted to say thank you! I searched high and low for a reasonable plane ticket to Greece from Los Angeles and stumbled upon your site.

Most travel agencies and websites were advertising fares at least $300 more expensive and had up to 3 different stops! I was about to cancel my whole trip when your site saved me! Since then I have referred this site to all of my family and I have bought multiple plane tickets. I wish I would've known about this site years ago.

Elizabeth D. - 06/11/07

We just want to say how much we have appreciated Jennie Savona's help with giving us such wonderful service in our need for airline tickets.

We have a group Mission Trip going to Honduras in July and we just were having no luck trying to get tickets ourselves. Once we contacted Jennie she put our minds at ease and took charge and she eventually was able to get us a great fare. We have also been very pleased with her promptness as getting back to us when we have had questions or concerns.

Each time she has been able to answer our questions fully and calm our concerns. Because of Jennie's service we will continue to do business with airfare.CheapOair.com and always ask for her personally!!!

Ann R. - 05/18/07

I am a Senior and this has been my first time using your services via e-mail and telephone. Both methods have been excellent.

On Thurs/10May, Marcus provided excellent assistance in changing my reservation from Norfolk to Salt Lake City and return.

Then I considering my wife's health and the selection I had made on my own, I called on Fri/11May for understanding and assistance from Marcus. Again, more than I could anticipate. He was able to get my reservation transfered to AA which provided shorter flight times and a much better arrival time in Salt Lake City.

Very much appreciated. Will use your service whenever we travel.

Robert G. - 05/17/07

Just wanted to say that my experience with airfare.CheapOair.com was awesome! The best prices I found and the best customer service I found. I made 2 purchases and the 2nd purchase I had the wrong return date - I emailed you the same day to change the date and it was a pure NO HASSEL experience and I have to say that CAMPBELL, my customer service guy, was superb! thanks so much airfare.CheapOair.com- love it!

Aiyana T. - 05/17/07

Becky has made my day with helping me confirm a flight. I was having problems with my bank due to my CVV code being faded but when I spoke to Becky she gave me the customer service needed to relax and focus on finding the CVV code. Thanks airfare.CheapOair.com for employing people with good attitude and outstanding customer service.

Elijah M. - 05/16/07

I am a Senior and the is my first time using your services - e-mail and phone. Both were excelent.

On Thur/10May, I called and worked with Alton to change an e-mail reservation from Norfolk to Salt Lake City and return. He was able to assist without difficulty and very timely.

On Fri/11May, because of my wife's health, I asked for assistance in moving from a 5hr flight to a different airline which provide shorter legs and a much earlier arrival time. I was assisted by Marcus who went to special requests to understand my circumstances and assist me.

Thanks to both Alton and Marcus.

Will use your services again.

Robert G. - 05/11/07

I am writing this email to show my appreciation for the good help that I received from Marsh in re-booking my flight. There was some miscommunication in my booking, that could possibly cost me $450 extra. However, Marsh was able to find me the correct flights and maintained all of my selection and still save me $85! THANK YOU!

Duc N. - 05/05/07

I am writing to tell you what a pleasant customer service experience I recently had with airfare.CheapOair.com. I was helped by a man named Kedreck who was extremely friendly, knowledgeable and efficient. He took care of everything I needed in a short amount of time which created a great overall customer service experience.

Thank you to Kedreck and to airfare.CheapOair.com for the wonderful customer service.

Michael P. - 05/05/07

I very much wish to commend Agent "PARRY" for the very courteous, efficient, and dedicated assistance he gave me on my mixedup booking today. My phone call ran to after business hours due to problems with my computer receiving email confirmations and ticket numbers. Parry stayed with the problem and after lengthy efforts on his part with both me and Delta he completely resolved the multiple missing data. His final conclusion of the problems was to telephone me back after an unresponsive Delta finally came thru with the missing information. He's an excellent representative for your company.

George - 04/30/07

Heather was so helpful when I called in to inquire about my tickets. She was very patient with me and answered every question with precise information. Heather helped me with my pricing and went WAY beyond the call of duty. She was very polite and efficient. I enjoyed working with her and prefer her to wait on me again. Many thanks to her!!

Julie H. - 04/17/07

What a great service. Calls popping in right and left. Confirmation arrived on sunday (a holiday). My special thanks to ALEXIA the agent who processed my tickets over the phone, with step by step updates using emails and phone coordination.

Also thanks to alexia who got me the rock bottom price i did not find locally or elsewhere on the web.

RAYNE called in from the credit card department and explained me the whole procedure. Yet another thanks to an unknown agent who called to confirm the status of my etickets. Thank you ALEXIA, RAYNE and thank you to all who worked round the clock.

Tanveer M. - 04/15/07

I wanted to commend Customer Service agent Sandra. She helped me make a change to my existing reservation. She was pleasant and extremely efficient. She offered the best service I have received at any travel agency! She was really great and took care of all my requests immediately.

Jordan M. - 04/13/07

I'd like to commend the service provided to me by your agent named Russell on April 5, 2007. He was very helpful and patient and most important of all, very courteous. He is an asset to your organization. I wish there'll be more people like him assisting callers.

Erlinda V. - 04/05/07

I want to complement Peri. He gave me such caring service and got me a great deal. It was my first time, yet I will come back to him in the future.

Aniko T. - 04/05/07

I would like to say, this was the cheapest airfare I have seen in years....I fly to Europe every year and usually pay for 3 tickets around $3500. This year I came across airfare.CheapOair.com.com and got the same tickets for $2156. I was a little bit nervous buying from unknown website, I read couple of reviews that were not necessarily the best ones about customer service. My experience was very pleasant, customer service was just fine, answered all my questions and was very helpful. I do recommend this web site.

Ryan L. - 04/05/07

I really amazed with your services. I had good experience talking to your executive VERONA.... I don't know how she understood everything so quickly & return with an answers to my every queries. I am sure airfare.CheapOair.com will be my first click before going to any other place. I hope i will get nice services everytime.

Ramal J. - 04/05/07

Want to give a special thanks to Melloney for all her help and understanding when I called to have my dates changed on my flight. She was very helpful & polite. Thanks again for all your help.

Jan K. - 04/05/07

Thank you so much for verifying my car rental. You were most diligent in pursuing this transaction. I truly appreciate your dedication.

Karen F. - 04/04/07

Ramal J. - 04/03/07

Thank you for your great service she made for Allyson L. Lake.....Shannen took care of my reservations and she was the best ever.

Renee V. - 04/02/07

I have recently booked a flight online and realized that the computer had made a mistake on the returning airport. I had called the customer service and Philip was the supervisor who helped me with this issue. Not only did he offerred me a very low cancellation fee to the flight but he was also very patient and helpful at all times. I was very satisfied with his service and would like to inform you about him. I would definately love to book any future flights with him again.

Wanjin C. - 04/02/07

I just want you to know that I am satisfied with the service of your Customer Service Representative in the name of Sage. I booked a round-trip flight from SFO to ATL, but when it was time to confirm my flight and get my itinerary, my computer got stuck. I then called your office. Although it took several minutes to wait for someone to respond to my call and such wait would have irritated me, your representative, Sage, was courteous and facilitated my flight confirmation and itinerary. Thanks for the courteous and efficient service.

Carlota S. - 04/02/07

Dear airfare.CheapOair.com,

Thank you so much for your wonderful sight and help. My daughter recently booked an unnecessary flight, and Shannon was gracious enough to help me correct it. She is a wonderful agent and person! I cannot thank you enough for understanding, and will undoubtedly use you for all my future flight needs. In addition, I will recommend you to all my family and friends, as your service was excellent! Thank you again, and god bless.

Cindy B. - 03/31/07

I am emailing you to relay once again the EXCELLENT customer service that I received from your employee, Derrick. Through no fault of my own, I needed to make a change to my ticket and to be honest; I was expecting to be given a hard time about it. Imagine my surprise when not only did Derrick answer my call but once again the OUTSTANDING customer service. Thank you again for offering such a positive experience. You guys really are “THE BEST”!

Susan C. - 03/16/07

I had some complications while booking my flight and some confusion which made me wish I had never tried booking a flight in the first place.

Thanks to your employee Kiran Bhatia I will most definitely be booking with airfare.CheapOair.com when planning my next vacation. She was very kind, professional and eased my stress, she was very quick about getting back to me on my questions whether it be through email or on the phone. Kiran is an outstanding employee and it was such a relief having her help me while planning my vacation! Thank you!

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Jessica M. - 03/15/07

I am very pleased with airfare.CheapOair.com. I was very excited to avail myself of one of their EXCLUSIVE fares when I was searching for a flight on very short notice to attend my sister's funeral in Southeast Asia. I highly recommend this site.

Connie V. - 03/12/07

Well I must say I am impressed. This is my first time flying and I have been on this computer ALL night!!! This website has safely booked my flights with no struggles. I was a little worried about fraudulent activity, but when I called the airline company everything was taken care of immediately. Other sites had wrong flight numbers, lied about flights available, and what not. The only thing I regret is that I didn’t find this website sooner. I love it and will most definitely use it next time I fly, and the time after, and so on.

Pamela - 03/03/07

Greetings:

My name is Marie Nadine Pierre and I am writing regarding one of your customer service representatives, Philip. Philip called us after I wrote an email to airfare.CheapOair.com online asking for some help in making some changes to my ticket. I needed to re-schedule my flight because of some family emergency. When Philip called we had already talked to a couple of other representatives who had not been very optimistic or helpful. Once he began talking he seemed committed to helping us get our situation resolved. And he gave it a 100% until our situation was resolved and we're happy to be on our way soon.

I felt that Philip was available to us the entire time. This process took over 72 hours to complete. During that time, we exchanged emails with Philip and he managed to respond to each inquiry. He also called several times. I was very happy to find airfare.CheapOair.com on the internet during my search for affordable flights to Europe. Other booking agencies could not offer the low fares nor the convenience of flying without stopovers. In fact, airfare.CheapOair.com not only offered cheap flights but one can book it online which is not available from all agencies. With its convenient booking online, the affordable straight non-stopover flights offered as well as the excellent and prompt customer service offered I give airfare.CheapOair.com a 100+ for service. I will use this booking agency again for other travel and I will certainly recommend it to friends and family who will be travelling as well.

Thank you so much airfare.CheapOair.com and a big huge thank you to Philip for going the distance to help our family with our desire to travel abroad.

Marie Nadine P. - 03/03/07

This was my first time using airfare.CheapOair.com. I have used other on-line ticketing services in the past, and I have to admit I was somewhat skeptical of using any service named "airfare.CheapOair.com" to purchase round-trip tickets from the USA to the Philippines. However I have been very pleased with all aspects of the service, specifically the availability of many outstanding flights, with exceptionally good prices and the quick follow-up by customer service to complicated issues. For example, one of my bookings involved a third-party credit card payment/booking for airline tickets originating overseas. Within minutes of booking this flight, airfare.CheapOair.com's credit card unit called to verify the credit card transaction.

My only advice concerns the notice of shipment for paper tickets. My paper tickets were shipped by FedEx; however, the email notice sent from FedEx to me advising of the tracking number was marked as spam by my email provider and sent to my bulk in-box. I kept looking for the email notice and I finally found it in the bulk in-box.

I highly recommend airfare.CheapOair.com

Mark O - 03/02/07

I have been at all the sites all night long and getting poor response, changing prices by the minute and looping when I try to book flights that are not actually available. Your site made it easy to compare quickly and I was able to book quickly and easily through airfare.CheapOair.com. Will definitely use your site again.

02/13/07

As far as I'm concerned you have gone above and beyond what I expected, and this is what I consider to be outstanding customer service. I am very sorry for the problem I have caused, but please understand that these are very extenuating circumstances, and I promise that I will promote airfare.CheapOair.com to everyone and anyone I can. I have never done a thing like this before, and I fly frequently and plan to do much more in the future.

Thank you for your prompt responses and for everything you have done to help me in a very difficult situation. I promise to give an outstanding rating to your company on your website within the next few days. Please pass on my appreciation and gratitude to those who have helped you resolve this matter.

Very respectfully,

Patti G. - 01/22/07

After booking a flight through airfare.CheapOair.com (with the best prices I could find anywhere), I called the return flight airline and found that my credit card had been declined and that they were canceling my return flight at midnight. I immediately called airfare.CheapOair.com and Philip calmed me down, assuring me that he would resolve everything. He sleuthed out the problem with the airline, got the credit card through and called me later with the airline's confirmation number and my assigned seats. I'm definitely not used to such good service these days! Keep it up!!

Terry A. - 01/21/07

Seaton was an awesome help correcting a extremely tough situation when our bank was caught up in the big hacking problem and our credit card attachted to the account was frozen and causing a card to be declined, they worked us through the process of getting authorization so our reservations were confirmed and paid for. I have never experienced such incredible customer service and I will only use airfare.CheapOair.com for all my flights from now on! THANK YOU! THANK YOU ! Thank YOU!

Cyndi M. - 01/18/07

Thank you for your prompt reply. I am impressed with your customer service and will recommend your website to my friends. Thanks!!

Patricia F. - 01/15/07

I am so very deeply grateful for all the kindness shown to me by the staff at airfare.CheapOair.com in my time of sorrow. Russell has been especially kind in helping me to resolve this issue. It is wonderful to know that there are companies that show such compassion to people having family emergencies. I will always look to airfare.CheapOair.com for my travelling needs and refer all my friends to your company. Thank You!!

Linda K. - 01/09/07

Sarena was the most helpful customer service representative that I have ever encountered. I would do what I could to keep her.

Steven D. - 01/09/07

I have been trying to book a flight for the last several hours on all the other ticket providers. (I had never heard of your site.) Finally, I clicked on your tab from "Booking Buddy". THANK GOD. Your site is easy to use and you provided options that were actually available when I clicked on the BOOK IT button. My nightmare is over.

Thank you!! I'll definitely use your site first next time!

Tracy - 01/02/07

We wish to express our sincere appreciation for Philip at Customer Service for having helped us in our flight arrangement. Your agency, no doubt, is best represented by somebody like Philip who is kind, patient and will do everything to help an elderly customer like me. Because of him our family would continue making use of your site in our travel plans.

Please extend our appreciation to Philip. Happy New Year and wishing you more success!

Evelina A. - 12/30/06

Thank you !! I have just received the tickets, and I want to express my gratitude. Very good job!

P. Guerzhoy - 12/29/06

Thanks for getting back with me. I have told several people about your cheap airfares and how easy it was. Thanks again.

Jean B. - 12/28/06

Great Site, Nice laid out, fast and offering fares cheaper than any other. Well done!

Julian G. - 12/26/06

I had planned to travel to Denver today, 12/22/06. With the blizzard and the airport closure it became impossible to be able to go and spend the holidays with our son. As if that was not upsetting enough, the thought of getting large penalties was sure to completely ruin our holidays.

Your action to return my calls twice and report that you were waiving any re-booking fees really makes me believe in good business and human kindness again. You have a customer for life and I will recommend you to everyone I know.

HAPPY HOLIDAYS!!! Thank You so much.

Sylvia D. - 12/22/06

I just wanted to say thanks for the wounderful air fare you got , for my wife Tucson to chicago round trip.

Question. Can we get on your E-mail list, for last minute air fare tickets? we are retired and trvel a lot. Also I should be good to go with you’re my american express account. You now have all the paper work req. ? I will be looking for air fares to greece this july thru aug. Thank you.

Ernest D. - 12/18/06

I just wanted to let you know I received excellent service from one of your customer service reps. Richard (ex 9023) help be with a large complicated booking. We where cut off while on the line and he managed to get a hold of me quickly. He was very patient with the request and a problem I had with the credit card info.

He was very professional and friendly through the whole process.

Many thanks

Giovanni P. - 12/13/06

Just message to say "thank you".

The tickets arrived safely and on time. I appreciate your help and care. I wanted to send this as soon as they got here, but other matters delayed me.

Sister Maria - 12/08/06

I would like to express my appreciation for the quality of your service. It has saved me a lot of money. Our agent, Philip, has been very helpful and professional in accommodating our request. I will definitely use your service again and recommend it to our friends. Thank you very much.

Paola - 12/07/06

Thank you for your fast response to this matter. Its nice to know that some companys still believe in customer service and keeping their word. We will continue to use your site since it is run in such a responsible manner. Thank you

Steven W. - 12/05/06

I am very pleased with the service here. I ordered tickets to Karachi on 11/24/06 and I had them a couple of days later. This wast the only site that I could find last minute tickets and the price was almost $300 below the prices on other sites. I was skeptical at first, but after this pleasant experience, I will definitely use this site again and will refer to friends. Thanks!

12/04/06

Just a quick note to tell you thanks to airfare.CheapOair.com. My husband and I are here in Ixtapa and sitting at the table with the family. Could't do it without you.

Much thanks again and hope we can use airfare.CheapOair.com again in the future.

Cathy F. - 12/01/06

I am so relieved I was able to book a last minute bereavement flight without breaking the bank. I was able to book a flight for my sister and myself on a very short notice. The cost of both of our tickets combined was only a portion of the cost of other airlines. I will recommend everyone I know to this website, thanks.

Neicia A. - 11/29/06

As we all know, booking a last minute flight for bereavement can be painful and expensive. I just booked a flight to fly from California to Montana to attend a family funeral. I’d searched all other airlines and come up with airfares of $862 and $1,032. Your site gave me a price of $282 which included tax (the others did not). AM I impressed??? Absolutely!!!!! I’m telling everyone about this website!

Lois R. - 11/20/06

Absolutely Amazing! Not only did I purchase Business Class tickets for the same price I was quoted for coach by another site, but I had my tickets in hand in two days. This is definitely an agency I will use again and again. Fantastic!

11/09/06

What a great experience! You not only make it look easy, it is easy! I'll be recommending you to all of my friends.

Emma P. - 11/07/06

By far the best on the web! congrats to your travel agency. Its about time we surpassed the folks who tried to destroy us. I used to be a travel agent and believe booking online needs to be easy, cheap and have great customer service.

You have all of that and then some! I recommend your site to all of my contacts!

10/29/06

I got the cheapest tickets here with airfare.CheapOair.com for the holiday weekend, from coast to coast. They were by far the cheapest. Thanks.

Candice G. - 10/27/06

Recently used your service and I was very impressed by the way I was treated. Will be telling others to use you first as you're the best.

La Ree N. - 10/25/06

I've searched for 3 days, dozens of online sites, travel agents, airports with no satisfactory results! Finally I found TravelZoo which led me to airfare.CheapOair.com and in 15 minutes I found exactly what I wanted, where I wanted and how I wanted it!

WOW!!!
What a Service!

James C. - 10/23/06

I have called one of your agents, who very efficiently worked with me and the airline to solve my problem. Thank you. Your agency will always be my first choice. I will recommend you to other travelers.

Gerry K. - 10/18/06

Thank you very much. We figured out that when my wife put in a destination of St Thomas (STT) - San Juan was given as an option. Not sure if that is considered a "neighboring" airport - but with an ocean in between San Juan and St. Thomas...it probably should not be. Regardless - in the future we will be more careful.

I was very impressed with the speed and personal attention which you gave this matter. You have earned my trust and be assured I will indeed recommend and use your service in the future.

Chris - 10/18/06

I frequently check fares on various web sites and found airfare.CheapOair.com just this morning.

I must say the service I received from you customer service rep named Gina was exceptional. I was having a problem with my credit card company approving the booking online. Gina went above and beyond to assist me. I was able to book my flights to Florida at almost half the cost of other quotes. I will refer airfare.CheapOair.com to all my friends and family.

10/04/06

My son took a job in Japan after college graduation. We were looking at other sites and the prices were so high, we thought "How are we going to do this??" I used a different search engine and went to airfare.CheapOair.com - and booked immediately. The fare on your site was just a little more than HALF of what everybody else was!

The flight went perfectly and I'm looking now to see about booking him a round trip at Christmas!

Wanda B. - 10/03/06

Flew to Oklahoma for a wedding this past weekend, airfare and car reserved through you folks....everything went perfectly...thanks much.

Terry H. - 09/22/06

Maurice, Janice and Kathy have returned safely and I wanted to thank you once again for your help in making it all possible. The trip was a great success. 91 children were fitted with hearing aids and many of them are getting the opportunity to hear for the very first time! You helped make it possible and I appreciate your working with us, even when we seemed impatient. You and your team were a part of something very special and the work will continue in Uzbekistan for a long time to come thanks to your help.

Les B. - 07/01/2006

Paul, thank you so much for changing my flight for me. You have given me tremendous peace of mind!! The fee of $25 is completely acceptable and fair. I'm sure I will do business with airfare.CheapOair.com in the future.

Karen H. - 06/21/2006

Sam, Maurice and Arijit, thank you for such fine service and helping me book my flight reservations.

Edward P. B. - 06/18/2006

I am very pleased with the ease of use of your site. I was able to book my flight, hotel and car for my last trip to Los Angeles within a few minutes. To top it off, I saved a bundle! I'll recommend airfare.CheapOair.com to all my relatives and friends.

Peter K. - Chicago IL

Thanks to the effective assistance I got from one of the airfare.CheapOair.com customer service reps, I was able to book a last minute flight to be with my mother after her car accident. I thank you all at airfare.CheapOair.com for your assistance and high quality service I received.

Cathy B. - New Brunswick NJ

I was referred to airfare.CheapOair.com by a good friend of mine who is a regular customer. I couldn't be more pleased with my experience making my travel arraignments to Las Vegas. I will recommend you to everyone!

John N. - Charleston SC

Being senior citizens, my wife and I are on a fixed income. We need to watch our expenses very carefully. Thanks to airfare.CheapOair.com, we got great deal on our last vacation!

Fred and Mary B. - Buffalo NY

I want to Thank you for creating such an easy website to use and for having such an excellent airfare price on my plane ticket to Reno. I have been confined in a hospital bed to my house since 1999. I am taking my first trip since and I am so excited about it. Your cheap airfare made it possible.

John G. - Denver CO

When our European client called us to set up a last minute meeting, we called our regular travel agent to book a flight from Lansing, MI to Dresden, Germany. Our travel agent quoted us a fare of $7,224. it was too high, so we checked out some online sites and found airfare.CheapOair.com. Within 20 minutes, I booked a round trip business class ticket for our client for $3876. We saved over 3K

Gary D. - Lansing MI

I thought our corporate travel agency always found us the lowest fares, but while booking a business trip to Okinawa, Japan, all flights were sold out. One of my colleagues from Japan suggested airfare.CheapOair.com. Not only were you able to save my company over $1,800 but you were also able to confirm the seats right away. In today's competitive travel market, we need innovative travel solutions such as this.

Mathew T. - New York NY

My company's travel policy has a $3,000 cap on multi stop international itineraries. Our corporate travel agent could only offer me coach with no upgrade. A friend recommended airfare.CheapOair.com. Not only was I able to upgrade on the trans-atlantic flights to Business Class, but the fares totaled $2,872. I will highly recommend you.

Andrea M. - Ft.Lauderdale FL

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