I found your site easy to book a flight. Everything was explained in detail and I liked that I could pick our seats right away.

Good website like the flexibility of the flight times available.

I have been using you for the past three-four years to travel back and forth to Scotland. I have never had a problem. In fact, Nov of 2008 I had to rush home as my father was dying of cancer. When I called you guys you got me on a flight the very next day. It was not a happy trip but I made it home on time to see him and for that I will be forever grateful. I have recommended you too many of my friends and family. Great doing business with you guys.

Since price is most important, it's good that that is clear on the site.

You’re doing a great job. Never had any issues booking my flights on-line and I am a frequent traveler. Thank you

I recently booked, changed and booked again some flights with Stewart. He was very helpful, very professional and very focused on customer care/satisfaction. He is exactly the kind of person you want helping customers. Give him a raise!

Online booking is easy, but not warm and friendly, sometimes not so sure. But phone booking is big different, more Personal, more detail, especially some skilled people, like Miss Alba Scott, I felt quite comfortable tonight. I will come back to her if I need to travel in the future. AS an owner of several different businesses, I really like her service. Best Regards.

Excellent site, we have shared this site with our families and friends...we found the cheapest tickets for our Cancun vacation on your site, cheaper than booking with the airline itself!!!

I wanted to thank you for the wonderful service we received through your company. We were very happy with all of the arrangements.....thanks again.

Great experience

I had to cancel and reschedule a reservation yesterday, and thanks to Brittany, it was a pleasant experience. She was very helpful and explained things to me so that I could understand what I was doing. I hope you have many employees who are as courteous and helpful as Brittany. Thanks Brittany, for helping me get through something that I was dreading doing and come away with a pleasant experience.

CheapOair is the best flight I trust on.

I have none; just keep up the good work.

To Whom It May Concern: I would like to let you know of the fine employee you have in Brian. On two separate occasions recently, I have had the opportunity to speak with Brian and, on both occasions, he has been extremely pleasant, professional, and knowledgeable. Furthermore, on both occasions, he has absolutely satisfied my billing inquiries. I applaud CheapOAir for employing outstanding employees such as Brian and, because of whom, I will certainly consider using your company again with any of my future travels plans.

Much thanks to Nigel (manager) and to the customer service for helping me so much.

To Whom it May Concern, I was given extraordinary assistance by Norton, who changed the tickets for my Mother in-law and Nephew at no cost to me. I wanted to say thank you.

My Dad died and my brother was coming home to Boston for the funeral. Shortly after booking he told one of his nephews he was coming home to kill the whole family. We canceled his flight and got a full refund even WITHOUT insurance. You guys Rock! Norton and his team did a great job. Thank you soooooooo much. I will recommend your company to EVERYBODY. Thanks again.

Dear Sir/Madam: I would like to compliment employee, ANTON at Cheapoair. My computer was down yesterday and he helped me with plane reservations and a hotel in Madrid, Spain. He was very polite and went out of his way to find the best possible deals. Usually customer service people can be rude and crude but not Anton. You should have him head up training seminars. Thanks for hiring such a wonderful employee.

I would like to thank the polite and nice voice called Ivory that helped me on the phone to book my fare to Augusta, GA. She has the virtue of patience. Thank you again. Valentina -- Doing good.

To whom it may concern. It was great to be helped by Valentine Adams. He helped me get a good rate on a car rental for my future trip. He was very pleasant. I ended up saving $400. I will be sure to use Cheapoair again and I will contact Valentine Adams personally by e-mail.

I typed in cheapest airfare on Google. And they were on the first page of results and after comparing them to the other sites they turned out to be the cheapest I could find. Thanks again cheapoair.

I really appreciated and well pleased with the customer service I received from Mr. Norton one of the customer representative of the Cheapoair when I purchased ticket for the five passengers on 2/8/2010. keep up Good work.

I am writing to you in regard to a special employee providing impeccable service. On February 9th I attempted to purchase an airline ticket but had some difficulty with the internet. I called Cheap-O-Air and was connected with Reynosa. While he was helping me to complete the transaction we were disconnected. I called back and we were connected once again. While on the phone he/we tried to correct my problem but we were unable to do so. He called me the next day with a solution! This kind of service is rare and very much appreciated. It would make me very happy if he were to receive kudos/incentive for his service.

Mr. Adams was both professional and knowledgeable in assisting me today. His patience and clarity were refreshing. Thanks to him, I plan to use Cheapoair for future flight, hotel, and auto bookings in the future. I will also recommend your company to friends and family.

This was my first time using the site and the experience was great, Germain did a great job in assisting me. I feel he went the extra mile to see that my needs were met.

Amazing service! Will use again!

Hi Aden, Nelson, your customer representative, shows exemplary patience and assistance. I purchased 2 tickets back in January and I needed the return date changed as well as purchase a third ticket. He thoroughly resolved my concerns professionally and courteously. I do appreciate his help.

I had the wrong return date while I was still up on the web page I called. Kester and he assisted me. He was very helpful and did an outstanding job while I was in a high stress situation. He was able to get me the right return date with a minimum cancelation fee. You should be proud to have him as one of your employees.

Please continue keeping ticket prices low and good services thanks

Good job!

Last month, (Dec 08), I looked online for inexpensive international flights when I came across CheapOAir. At first, I was a little nervous about buying a ticket online; especially since this was my first international flight. But I must admit that I am very happy that I used CheapOAir. You offered the best rate for my destination and when I called your 8000 number with questions your staff was very friendly on the phone and made excellent suggestions. I saved hundreds of dollars and got great service.

Thanks

Dear Sir/Madam

I would like very much congratulate and award one of you Representative for a well done job! Mr James Fonovich CheapOair.com representative in New York Has been an excellent helper, It did run an extra mile to fix a problem that arise with one of the Airline booked on my fly to Brazil. Is customer service experience are superlative, where I will anticipate a long relationship on all my future business and vacations trips.

Regard

Sir/Madam,

All of my reservation through CheapOAir were excellent. The rates were great, the service was great, and thus my trip was great. Thank you so much.

I will definitely use your services again.

To Whom It May Concern

I am writing to complement the service I received from an employee by the name of "Sheena" on May 6th of this year. I needed to get all 7 of my group on the same flight and naturally at the best price possible. Sheena was having trouble initially doing this so she told me that she would do some additional checking and call me back. She did call me back and was able to get all of us on a great flight with minimal layover time and for a decent fare. I thought you should know what a nice job she did and that Sheena should be commended for providing such excellent service. I have never booked through the internet but being able to work with someone like Sheena made the process much easier and encourages me to do it again. Thank you.

Sincerely,

Hi,

I am writing to complement and thank your customer service representative, Norton.

Norton was very professional and courteous, and helped me resolved my problem. I am extremely satisfied with CheapOair.com customer service.

Great job! Thanks!

Hi,

I had a great experience with CheapOair - I made a mistake in my online reservations and Iris Rivera took care of it with little stress - she was very helpful and understanding which was great!

Thanks,

Hi,

I wanted to take the time to thank and commend a customer service representative, who helped me with changes to my flight.

In short, I was to return to Montreal, Canada from Sydney Australia and required a date change for the 14th of May.

After spending some great time with me at least an hour finding the best deal, providing an insight on best days to fly and after granting me a discount on my request, I successfully booked my ticket

Marco was always polite, just wanted to praise him for his work that day and professionalism.

Hope to continue and deal with CheapOair in the future

Sincerely,

Hi,

I am writing to let you know how impressed I am with your incredibly low prices; I can't believe that I am actually able to take a trip that is really necessary for me. Thanks for the easy site and great service and cheap rates. It all makes me feel very confident!

Sincerely,

Thank you to Percy for good customer service and working to correct an error that was made when booking a ticket.

Percy worked with the airline to waive the "change fee" for an error in thatthe origin and destination cities were reversed on the day of travel. Although the error was caught immediately on the confirmation e-mail, I was initially told it would be a $400 "change fee" to correct this booking error. Percy called the airline to waive the charges.

Until Percy solved this problem I was vowing that I would never use CheapOair again and I would give it very negative reviews to friends and family. Percy changed my mind.

Thank you to Percy for going the extra mile.

CheapOair is simply the best. They have the best deals on air tickets. They have excellent customer service. They'll also hook you up with world class airlines like Virgin Atlantic and so on. Canada likes CheapOair!

Thank you!

During my last visit to Rome - June 14-18, 2009, I stayed at the Mocenigo Vatican Suites. I was somewhat hesitant since the property did not indicate many stars. This property was clean, comfortable, centrally located, and staff was extremely helpful in all respects. I will be travelling in September, 2009 and will again book at Mocenigo Vatican Suites. For the price and assistance, it has my vote.

Thank you!

I sincerely want to thank the whole team that makes it posaible to get a good deal on any travel plan. I feel special because of the awesome service you provide.......

Sincerely,

I would like to inform your office of the excellent service that Ms. Deon had rendered when I made my flight reservation through phone on July 21, 2009.

On that day, I received an unexpected news and I needed to purchase a ticket for my family back to the Philippines. Being in that unpleasant situation and having limited financial resources to purchase the airline tickets, Ms. Deon remained so calmed while she was navigating the computer looking for the cheapest airline ticket the would fit my budget. She stayed with me for almost an hour in doing the process. Ms. Deon showed compassion and professionalism while she was working on my case. Indeed she was able to deliver the mission, vision and purpose of your company which is to deliver the highest quality of service that would meet the expectations and needs of your customers. She is indeed an excellent example that should be emulated by other workers of her same profession. Her compassion and heart in delivering services of CheapOair indeed had influenced me positively on the time that I was so frustrated due to the situation that I was at that time.

I would like to request that she be recognized with her loyalty and dedication to your company and mostly to your clients. CheapOair indeed offers the cheapest fare at the highest and best quality of service through the professionalism of your employees. Thumbs up and congratulations for having and employee like Ms. Deon. She is indeed a very valuable member of your company and should really be treasured and taken care of.

I wish to thank Ivey on her patience & professionlism on assisting me with my reservation today. Keep up your good job. Thank You again

Hi,

I was tryng to book an overseas flight and was running into some problems.....Alden from CheapOair called me back and went above and beyond to help me out. He was fabulous and helped me tremendously with a difficult situation. A huge thank-you to Alden!

Hi,

I have used CheapOair for all my travel needs, and intend to continue doing so.I think you are a great company and have made travel arrangements for me and my family very easy to do.

Many Mahalos, and look forward to doing business in the future !!!

Aloha, sincerely,

Hi,

I wanted to let you know how satisfied I was with they conversation I had with Dana regarding a flight reservation change. She was very helpful and patient with me. She also assisted me with a car rental after the change. And that says a lot!

Thank you,

To whom it may concern,

My compliments and appreciation to Cambell who this evening made a difficult situation turn into something quite pleasant. Being a business owner myself I work hard at not forgetting the human element and the importance of giving service. Cambell made a effort to hear our about an error that was made and worked hard to help us make changes. He is a gift to your organization and I hope this can be recognized.

Thank you again Cambell,

I want to thank Terry Johnson for the outstanding Customer Service provided by him helping me correcting my wife first name on my booking.

Thank you very much.August 31, 2009 Hi Renzo, It was a great pleasure to talk to you. I appreciate your patience and also your effort to provide me the best service based on my preference I am very happy and am looking forward to utilize your services for my future travel plans.

Keep going !!!!!!!!!!!

I booked flights to Miami and then read my email. My sister is paying for the Miami - La Romana - Miami part of my trip. I had just hit book when I read her email and it said we would stay in La Romana until the following Thursday. I had booked my return flights for Tuesday I called and Davy was my agent/customer service Rep. He was wonderful. He changed my flights home and was so fun on the phone.

I've never used CheapOair before because I usually use miles from American Airlines, however, I've used them all. Your prices were 1/2 what American quoted me and your customer service reps are great.

You have made a new customer with this transaction.

Thank you and please let Davy Jones that he made my experience with you a pleasure. We are always quick to write when we are pissed, we should be just as quick to write when we are happy with the service we get.

Sincerely yours,

Hi,

Thanks, for your customer service. you guys excellent services.

Hi,

Easy navigation on site. Great Customer Service. Best price detective structure on web.

Thanks you!

Hi,

I just wanted to say commend one of your service people for the great work he did tonight. Somehow, I made a mistake in my booking, and called your helpline, it was within 5 minutes of receiving the confirmation. I spoke with EVON FOSTER, he was fantastic. Very helpful, courteous and polite, and will certainly keep me looking for flights with your website!!

Many thanks for your time, please pass along my thanks to his supervisor/s!

Dear CheapOair Management,

As a business man that deals internationally and books my own travel this e mail is a testament of a job well Done. Deon helped me out of a jam, I needed to change the return date on return trip from London which was booked on the 10 of August. Due to Credit credit limit and all my out going expenses if she did not take the extra time to assist me I am certain to have had many problems. I have booked with many companies and subsequently have made changes, at no time have I received such a professional nice person that under the circumstances and pressures of my communications from Portugal hampered and my skype account dwindling fast she was able to give me her e mail address in case the time had run out.

Needless to say I will use your company whenever possible and please give Deon kudos she deserves because if the rest of the staff handles calls in this manner you will see a spike in your business. I have take the time well after 2:00 am in the morning.

Thanks Deon!

Hi,

I want to Thank Miss Agnes for the fantastic support she provided today. I called up American airlines, UK embassy, airports for helping me out. But it was of no use and i had almost thought that my vacation would be canceled. But thanks to Miss Agnes. She helped me and saved me. Words are not sufficient to express my gratitude. She went an extra mile by connecting to the AA customer support and guiding them too.

Your are really lucky to have people like Miss Agnes who help their customers and make them believe in CheapOair.

Thank you CheapOair.

I would like to let you know that I have worked on a trip with your employee, Neville. He was so positive and amazing working with me and understanding my problems and getting things done. He was able to stay on the line for so long, and I know that he tried his best on everything.

Please make sure he gets credited for all of his amazing service. He truly exemplified a customer service representative. Any accommodations that could be made to him would be fantastic.

I can't wait to book further travel for my family, friends and I with CheapOair!!

Dear CheapOair Representative,

I want to let you know how much I appreciate the efforts of one of your employee's, Nola. I have a booking through CheapOair from Santiago, Chile to San Francisco and due to a schedule change by Avianca Airlines my traveling companion and I would miss our connection from Los Angelos to San Francisco.

When I was contacted by Avianca I called your 800 number last week and was told I'd be called by your Reschedule Dept. within 48 hours. I waited over 72 hours but no phone call. Since I'll be tied up this coming week I wanted to get this resolved so I called the 800 # again and was connected with Nola.

I am so pleased she really listened to my concerns and resolved the matter to my satisfaction. I now have peace of mind and can concentrate on other important issues I need to deal with this week. Please, thank Nola for me. You are fortunate to have such a professional representative for your company. I will certainly recommend your services to others.

Sincerely,

I have been very happy with your service!

Everything was good

Keep up the great work. Advocate Traveler.

Tcontent2m It May Concern, I would like to commend your employee Petra. She helped me with a problem. She was patient and courteous. In the past, I have shied away from buying any airline tickets other than directly from the airlines because I thought if you had a problem, you were out of luck. She made me a fan of cheapoair.

Yours truly,

Good job guys. Thanx

I really appreciate all of the coupons available.

Dear Sir/Madam, I want to tell you what a wonderful job Adler did on assisting me with my travel matter. He was extremely polite, patient, resourceful and provided a great solution that met my needs. He was absolutely fantastic! I thank him for his help and thank you for employing such a talented person.

Sincerely,

Tcontent2m It May Concern,

I would like to commend your employee Petra. She helped me with a problem. She was patient and courteous. In the past, I have shied away from buying any airline tickets other than directly from the airlines because I thought if you had a problem, you were out of luck. She made me a fan of cheapoair.

Yours truly,

I am thrilled to discover CheapOAir. My service experience with Atherton was very through, polite and he was very thorough in my flight, insurance, and car rental. (New paragraph) I will be using your wonderful service again at my earliest opportunity.

Thank you,

Just want to thank you again for your excellent service and prices and thanks for the $20 off coupon I hope I get a chance to travel

I have found the site to suit my needs and can't offer any ideas for improvement.

I used CheapOair when I booked my flight from Sacramento to Detroit, Mich and was very happy with the price and the airlines.

From my past experience, Customer Service has been friendly, helpful and courteous. Thank you.

Just work on lowering the prices. They're good but not always lowest. We've appreciated that arrangements were dependable.

first time I used CheapOair, I was very pleased.

your system worked well with no problems.

Quick service

My girlfriend who lives in Canada has her own travel agency and she books myself plus others with your site. everyone loves it.

Dear Alban,

As I mentioned to you, this is just my second time using cheapoair and I have been extremely impressed by your professionalism with this booking. You are a great asset to your company, and really have made a great impression to me as a new client.

I find your website to be friendly and easy to check for flights, and I appreciate very much the ability to book the final tickets using that information over the phone with you, as I also prefer to give the credit card payment over the phone.

Thank you for your patience with this ticket. I apologize for not doing a good review of the passenger’s name, which caused you to do extra work to produce the right booking.

I hope I have the opportunity to work with you again and I will do my best to get my information in good order to present to you.

With best regards, September 21, 2009 Thank you for your excellent customer service. I'll recommend my family, friends and coworkers to use your site or call Customer Services. I was very happy tonight with cheapoair.com service.

Thank You so much.September 21, 2009 It is a number one airline site, CheapOair: I love u so very much. Congratulations September 21, 2009 Travis was the customer support person who helped me. He helped me get a flight for the busy holiday season & he was very pleasant.

Excellent fare prices, amazing customer service, I'm somewhat mad I did not come across this website sooner!

Tcontent2m This May Concern:

My son had a flight scheduled for Wednesday, 9/16/09 that was purchased through you website. On Tuesday evening, 9/15/09 I found out that he did not have the needed VISA for the trip. Evon Foster helped us to reschedule my son's flight to Manchester, England. Evon did an outstanding job with helping me.he was very calm, patient and knowledgeable. He successfully re-booked my son for another flight to Manchester (allowing us time to get the visa) and my son did not miss any of his classes as a result of Evon's help. He provided me with excellent customer service.

Sincerely,

Just a note to let you know how pleased we were working with Tome, he was extremely helpful and polite and patient! I kept asking questions and he was ready with the answers. Please make sure he gets credited for all of his amazing service. He truly exemplified a customer service representative. Any accommodations that could be made to him would be fantastic. I've never used CheapOair before because I usually use miles from American Airlines, however, I've used them all. Your prices were 1/2 what American quoted me and your customer service reps are great.

Thanks again! Sincerely,

i am happy with the service you provide.

I have had no problems and tend to buy from you because you are always a little lower than the others.

Easy to use site. Competitve prices.

So far your site has proven total satisfaction for my needs so I do not see where I could offer any suggestions.

lower prices would be good but cheap o air is indeed number 1.

I have found using your site to be very cost effective and helpful. I like the way I can easily change airports to compare the best prices because I live within driving distance to several airports.

I love your site and always look to you FIRST when shopping for flights. I've recommended it to several friends and family, who are now also using it!

I love CheapOair, I prefer dealing with one website to book my flights as opposed to checking with several different airlines. Thank you!

My Experience with Cheapo Air was Pleasant and I will use it in the future.

Keep up the good work everything went great. Very pleased. Thanks.

Very easy to understand and compare prices.

good quick service..

Excellent Website.

The site is well organized, very easy to search for flights and hotels.

No improvement needed. Your flight fares are comparable and not always the cheapest.

GREAT WEB SITE.

Cheapo air has been a good experience for me.

I was satisfied with my experience in every way.

Keep doing a good job and I will use your service again. Me and several members of my family will be traveling to Italy next year and I will most probibly will use your service.

I think the site it user friendly and easy to follow. Cheap airline tickets. This is the site i always go to first when looking for airline tickets.

Appreciate the site and have used it.

Cheapo Air was great to deal with.

I enjoy shopping on cheap o air

CheapAir has been a good experience for me.

Keep up the good work.

I booked my last trip with CheapOair. Everything was fine, no problems, no delays, easy to use.

Your site is very very good, when I am looking for a good fare I try this site first also I recommend it to family on friend. Thank you.

I have been pleased with your services!

We began using the site for international travel. Very helpful.

I think you are doing a great job. Keep it up.

Spoke with Mana today to book a flight to Boston. She was extremely helpful and patient during the process. Have had much success with your company in booking flights, cars, etc.

Thank you,

I like your site. It is easy to navigate through.

I would like to thank Nola, Customer Service representative, for her being so helpful and professional. Cheapoair can be proud of such employees!

Great site good prices.

Dear Catherine,

Your help this morning for our airline reservations to and from Palermo, Italy was courteous, prompt, and enormously helpful and reassuring, given the complexity of such an extended trip.

My wife and I are extremely grateful to you, and encourage you to share this praise with your manager or supervisor.

Most Sincerely,

Hey Cheapoair Team,

Just wanted to pass on the polite, professional service received from one of your members, Sandra. I had booked the wrong flight and she was able to correct the situation and provide me with a new flight within twenty minutes. And still very inexpensive. Thank you very much for your hard work.

Dear Renee:

Thank you. I did not anticipate your positive response but do appreciate it very much.

Thank you for providing good customer service to me--not just because you are giving me the refund, but because you took the time To research and respond to me in a prompt manner.

Thank you again,

Hi Sullivan, didn't get the chance to e-mail you right away. Mother arrived safe and sound last Sept 4. Flight was 20 mins early actually. As expected, flights were confirmed and she checked -in fine. So problem I think was just in Naples airport. She wanted to say thanks to you and everyone else who helped us. I'll definitely recommend Cheapoair to friends and family, and will always have good words to you all.

Sincerely,

Dear Shayla,

I want to "thank you" for the great customer service that you provided me this afternoon. It was truly a pleasure doing business with you.

For one thing, I could understand your conversation very well. You were very courteous and polite and went "that extra mile" for me. I was in doubt of doing business with your company, after speaking to a different representative earlier today, but after speaking with you, I will consider doing business with your company again.

I hope that your company realizes that you are an asset to them and that all of their representatives should follow your lead.

Thanks again,

During a recent phone call regarding a change to my existing reservation through CheapOAir, I had the pleasure of speaking with Ms. Dean about my situation. This was not my first call in response to an email sent from your company and I was very pleased to have been provided with the information and clarification which Ms. Dean gave me. In an earlier call I was told that someone would be calling me back but not why or when. After Ms. Dean explained what was happening, I was greatly reassured and she provided me with quite a bit of additional information that makes the whole situation understandable.

Oftentimes, we only hear the negative points regarding those under our supervision, so as a supervisor myself, I wanted to take the time and indicate to you that I found Ms. Dean to be polite, knowledgeable about her product, and a wonderful representative of your business. I would be pleased to do business again with CheapOAir based on my experience with and the service provided by Ms. Dean

Thank you very much,

Just a note to let you know how pleased we were working with Salvatore, he was extremely helpful and polite and patient! I kept asking questions and he was ready with the answers, we feel he went out of his way to get us (our family of 8) reasonably priced tickets and good flights! he spent a lot of time on our reservations and I will tell all my friends about how great cheapoair was!! You are fortunate to have Salvatore as your employee!!

Sincerely,

Dear Nola,

I would just like to express my deepest gratitude and your tremendous help and excellent customer service. It has been a long time since I have come across someone willing to go the extra mile and, more importantly deliver results for the customers. Please let me know if you would like me to contact your supervisors to let them know the extremely great job you do and you an asset to the company.

Sincerely,

Hi

Thanks, for your customer service. you guys excellent services

Your representative, Ames Bond was incredible as he assisted me in finding a last minute flight. I feel fortunate that he assisted me in the process. e.s. from Mi.

Thank you for the wonderful service.

I want to praise Travel Agent Sterling. I was traveling to Jamaica for three days to attend a Wedding. He was able to get me a flight on Jet Blue however the flight was for the December 15th on the return back to the U.S. The problem was that I should be back in the UA on November 15th instead.

Sterling was able to get me a refund on the existing ticket and got me a cheaper flight than what was available on the market for November 15th which was in fact my true return day. I was extremely strapped for cash and he made it possible for me to get to my Brother’s wedding and get back without any extreme hardship or inconvenience.

I am eternally grateful to him and hope that all travel agents any where will strive to meet his exceptional customer service.

Because of him I will in the future use CheapOAir for all my travel needs. I now have faith in your service and your ability to satisfy customer.

He is exceptionally good.

I would like to say thank you to your company. Also a huge thank you to Garnet Willams. She was so kind and helpful in the cancelation to my airfare. I will use your service in the future for all my flight needs. This has truly been my pleasure to deal with Garnet and Cheapo air.

Sincerely,

I was in contact with Ms Gardner at customer service tonight and want to praise both Ms Gardner and your service. This is the second time I have used CheapOAir to bring a friend to visit me in Florida, and the first trip went well.

Thank You Again

Your flights were cheaper than everyone else's.

In November 2008 I made reservations to fly to LAX out of an Ohio airport but decided to meet up with family and fly out of Chicago instead. All changes were made with no additional fees. I was thrilled!

Thank you for responding to my email. At this time I would like to bring to your attention the customer service that I received via the telephone. I spoke with both Janice and Bernard who gave me soooooo much of their time, just by hearing me out.

Once again Thank You Janice and Bernard. We appreciate you both.

Mr Savis,

I have spent some time on the phone this afternoon with your service agent Vita. She has been most helpful in allowing me to cancel my ticket which allows me to rebook in the spring. This has saved me a great deal of expense and allows me to use my limited resources for another mission trip next spring. Unfortunately I am indisposed and had to pull out of this mission trip. Vita went to great lengths to accommodate my request for info since our Mission head had booked the trip for all of us under one booking #. It was unsertain whether I could cancel and have the option to rebook next year. Vita was most diligent and patient, answering all my questions and bringing this matter to a very satisfying resolution. I know call centre work is difficult and onerous with many difficult and often unhappy people wanting immediate service, However Vita never made me feel I was a bother and instead treated me as if I were her most important customer. Please pass on to the upper management my very beneficial and pleasant interaction with Vita.

By the way I shall be advocating your business services to all my friends.

Thanks!

Overall, I was really pleased with the customer service, the ticketing agents was really helpful and attentive. Not only cheapoair offers the best travel deals but they really try their best to help and accommodate your needs! I will definitely travel with cheapoair again.

Thank you!

Dear Manager,

I just wanted to say that Stewart provided me with excellent customer service this evening, helping me to reserve my plane ticket. I have done business with CheapOair.com various times in the past, and Stewart's handling of my situation was very reassuring, and will keep me coming back to CheapOair and recommending your company to others.

Have a great evening, October 16, 2009 For my international flights I cannot find anyone to beat your price. I have told everyone I know that flies internationally about CheapOair.com! I am planning a trip right now and trust me I have tried to find a better price on other sites. Frankly I am wasting my time! Cheers to you for all your great work!

Hi Salvatore,

Thanks for all your assistance today in helping me finalize my itinerary at no additional cost. I know it is a tricky itinerary, but it is very important to me and I appreciate how quickly you were able to work things out among the airlines. I will definitely recommend your site to friends as giving both best deals and excellent service.

Best Regards

I love this site!! Thanks!!!!

I love the site...

Love the site and the speed of the site....Very easy to use.....I will be booking soon! I like receiving your email newsletters re: cheap flights

Customer Service:

Just wanted to say Thank You to CheapOAir for the prompt service you gave me when canceling a ticket because of the wrong date, especially thanks to Ming Yiu who was very kind and patient on the phone with me. I have booked another flight with your company already.

Thanks again for you kind service and I will be using your company again.

So far booking be very good.

I think Cheapoair is Great! site to use at anytime... I had to buy my flight as a last minute flight because of emergencies and it helped me out a lot.....

Thank you, Cheapoair

Great service for the flights that I was on

Great site, and very easy to use!

I am very satisfied with your site and have found it easy to use.

I have been very pleased with using Cheapo Air.

Lowest airfare from EWR to DUB... by $100! Better than Priceline, Expedia, Orbitz, Travelocity, and any other website I was able to find.

I find the Web site to be easy to navigate and well designed overall.

The site is great.

I cannot recall the last time that I wrote to company to complement an employee for doing an excellent job. Your employee Daisy went above and beyond the call of duty in assisting me without tickets to Mexico. She went out of her way to call me back and come into the office despite the fact that she was apparently out sick and spent over an hour on the phone on two occasions in order to get me the best fare for our tickets. She even waited while I called our hotel in Mexico to change our date of travel when our preferred flight date was not available.

I laughed when I was first told of "Cheapo Air" as the best place for discount tickets. You may have a funny name, but your company and your employee Daisy deserve congratulations for doing such a great job!

I really enjoy your Twitter feed. That's how I found out about you guys, and it gives your company a human presence which makes me want to book with you.

I only recently discovered the site and found that it provides a lot of good information. So far, I have only used it as a resource for information, but plan to use it more frequently for my travel planning.

To whom it may concern:

I recently had the pleasure of working with one of your operations staff, Valentine Adams, when I needed to change my flight plans. His attention to detail and courteous service were a breath of fresh air. Too often these days customer service is secondary to the bottom line, but this was not the case with Valentine. I would like to commend him on a job well done.

Sincerely,

Dear CheapOair.com,

I just wanted to say that my experience with your company has been excellent! I had previously booked my airfare with your site and in the interim I found out my wife was pregnant. This changed the whole nature of my travel arrangements and your company really went the extra mile to work with my circumstances and I can't express my appreciation enough. I won't be traveling within the next year or so, but when I do I will no doubt be logging onto your site for all my future travel arrangements. Once again Thank you for being such a great asset in my life. You will certainly have my business for a long time.

I am really satisfy with ur services.

Is a good website to buy tickets.

Hello CheapOAir.com, I wanted to take this time to express to you my deepest appreciation for the extra special customer service your employee, SYD gave me today...in assisting me during a difficult time in my life to re-book a ticket. He was patient and kind and helped me in every way possible. This experience is what will always remind me to book through CheapOAir!!! Highly worth noting a rewarding compliment!!!

Sincerely,

I would like to extend my extreme thanks and gratitude to, I believe, one of your employees. "Norton" has been extremely helpful in securing a flight for me back to the United States. I am in Amsterdam, Netherlands, on vacation when I was told my father was in failing health. My sisters back at home in Ohio got the funds to secure my return flight. "Norton" has been in contact with me through email securing my flight ticket back home in Ohio. "Norton" cancelled my return flight on November 25th and secured me a flight back on November 9th. Once again I would like to extend my thanks and gratitude to an employee, "Norton", who did his best in order to return me home to my father. Thank you "Norton" from the bottom of my heart. You went beyond your job to help out someone you don’t even know. That is why I want to let you know how good your employee acted out in an act of kindness

Thank you

I am quite sure you don't get many thanks for things you do or services you provide, so I just wanted to say THANK YOU! You have the most outstanding website and offer services to book and modify travel arrangements like I have not seen (EVER). So, thank you. I feel so at peace about my travel thru you. I have never been able to say that before.

Great flight options

I was assisted by 'Beven' who got me the very result I wanted. He really helped and I am grateful. This was my first experience with CheapoAir and I would come back.

Please reward your employee named Vincent who helped this am booking my travel to Cleveland. He was polite, helpful, and very patient. Thank you for a nice customer service experience.

On December 17th I learned that Continental had made major changes in my plane reservations to Mexico and Brittany straightened them out for me. She was most helpful and considerate; she kept me on the phone, which I really liked, while she spent a great deal of time working on my case, solving the problems with much success. I would like her supervisors to know how great she was and in fact she could not have done a better job in a difficult situation.

Dear Sir or Madam:

I would like to congratulate you for the outstanding professional service I received from your employee Mr. Edwin Hunt regarding booking a reservation with your company. This employee was outstanding and very professional; I must congratulate you for having on your staff such a professional individual. It’s very refreshing dealing with such professionalism that I will recommend that Mr. Hunt be considered for a management position. I will also encourage my colleagues to contact your Business for their traveling arrangements in the future. Again, I would like to thank you for top of the line Business.

May all you have a wonderful Christmas.

Respectfully yours

Sincerely,

Dear Cheapo Management, I am writing to commend your customer service representative named Ruth in the billing department for her help tonight in booking my flights to Rwanda. Her work ethic is exemplary and Cheapoair is very fortunate to have her working for them. It is always a pleasure to be treated so courteously. Thank you for this positive experience, I will be certain to purchase from you again in the future.

Sincerely,

Lea, gave all attention on my request she is doing great and very professional made me feel secure on my itinerary

Great customer service. Thank you.

Salvadore was very helpful in meeting my needs when online booking could not help me find what I want. He was also very polite. I love CheapOAir because I always find the lowest deals on your website! I used to check at least ten websites before traveling but I always find the lowest deals w/ you. In the future I know I won't have to look around much. Thank you

Dear Sir,

Greetings and salutation;

I would like to take this opportunity to express gratitude to your employee Salvatore for making it possible to see my immediate family in CA for the coming holidays. You have an exceptional employee that took his effort and time to make my trip possible. I only know Salvatore to this day over the phone and in which I can tell as I too am in a managerial field that he loves his job and the most important is that he cares for the person on the other line. He took his time and was very helpful that he even made it possible even though I am having financial difficulties. My hat is off to this man for helping ordinary people like me. I thank you for your time and consideration. Sincerely

Your sales rep did a great job and I would like you to know her name, it is Joleen, she was the best help me with all my questions and was very polite. Thank you chepoair hope to use you’re service again.

Thank you and I appreciate all everyone’s trouble especially your and a person by the name of GHANET so very helpful and kind. Have a Happy Holiday.

Dear Shawna,

Thank you so much for your excellent Customer Service. You were very courteous and patient and I really appreciate your help to resolve my travel arrangements. You have my business! I'll email you next time I have travel needs. This is the second time I've booked travel with Cheapo Air and I found both times that you DO have the best rates and the best connections. I will continue to use your service and in the future will go directly to Shawna because of her excellent and polite manner and her willingness to go the extra mile to meet my satisfaction. Thank you Shawna.

Warmest Aloha,

I just wanted to thank you for the excellent customer service I have received from Martha Vazques. Martha went out of her way to help me get seat assignments for my Aunt and Mother who both require travel assistance.

I have used airfare.CheapOair.com air previously and will continue to pass the good word regarding your excellent service.

Again I thank Martha for going beyond the call of duty.

Thanks El airfare.CheapOair.com for coming to existence and my rescue. This past weekend I had to make an emergency trip to NYC in order to be with my brother to find out some devastating news about his health. As a result of my son recommendation, I visited your sight, booked a trip within my means and flew to NYC to be with my family as we made arrangements to try and save and prolong my brother's life. Thanks for providing excellent service for people who operate on a budget. US Airways was great and I will write them a letter also mentioning your company.

Dear airfare.CheapOair.com managers,

I booked a flight two days ago on your website, and one of your employees Maurice noticed that it was not a particularly good connection and took it upon himself to phone me and work with me to get us to Newark in a better way. I have never had this experience with a discount airline company before, and I am very grateful.

There was some unfinished business with respect to seat assignments and other questions, and Jeff was a great help the next day in answering all those questions and finalizing the details.

Keep up the good customer service. It is worth it!

Kudos to Jim Fonovich on the best customer service I have ever received from a travel company!

When I called airfare.CheapOair.com, about a glitch in my itinerary, Jim went "beyond the pale" to solve my problem efficiently and professionally. Because of Jim Fonovich you can be sure I will use airfare.CheapOair.com again. I will also spread the word about your travel site. Thanks, Jim.

My name is Behnam, I would just like to say that I appreciate the help I received from Satoria when I purchased my ticket. She was extremely helpful and professional. If she was located closer to me I would have thanked her in person.

To Whom it May Concern,

I wanted to write to let you know how pleased I was with the service I received from Ashford. I called tonight at 9pm California time after receiving a message that the flights I booked on line could not be confirmed. Ashford walked me through the situation, cancelled that previous booking for me (because it could not be fulfilled), and looked up several alternate dates to make sure I was able to visit all of the destinations I had planned to see (a total of four destinations in one trip). His patience and calmness was greatly appreciated.

Thank you,

I booked a flight today and got GREAT service from Laura. She went WAY out of her way to find us the best deal. I was so happy with her that I called back several times and actually chose to pay a higher price for tickets through your sight than a lower price with another site. I'll refer her by name to friends in need of travel help.

To whom it may concern,

I was helped by telephone line, while being abroad in France, by one of your employees, Mr. Sheheard. I was glad he had another option to help me in my situation, since I am abroad and not at my billing address in San Francisco.

Thank you for the security measures. I was also helped by Ms. Sheena in my self made mistake in making seating reservations. It was a pleasure to do business with airfare.CheapOair.com. Please feel free to contact us via e-mail if any new questions come to mind.

Sincerely,

Dear airfare.CheapOair.com,

Just completed my travel to Australia & want to tell you how pleased I am with airfare.CheapOair.com. While looking for a ticket I just happened across your website & am very happy that I did. Will use you again when I travel & will recommend you to others.

Sincerely,

To the Manager,

This week I called and Jim Fonovich was the agent that helped me. He worked through with me until the end, to work out a solution for getting new flights for us after ATA went bankrupt. He was very polite, helpful, and personable and did not make me feel as thought I was a problem. He was the type of agent that we customers always want to work with when it is an unpleasant situation for all

PS. I do believe airfare.CheapOair.com has won us over as long time customers in the future.

I would like to praise the service given to me today by Mr. Everts. He was extraordinarily helpful, efficient and polite. The airfare.CheapOair.com organization is fortunate to have someone of this high caliber dealing with customer needs. I have rarely experienced such a high degree of service.

Sincerely,

Dear airfare.CheapOair.com:

Thank you very much. It's nice to know that there are still some companies out there that take the time to listen to customer concerns. I will certainly tell others about the good experience I had with you.

Thanks again and have a prosperous summer season.

Britany in Las Vegas was wonderful. I have spent the last 23 years in customer service in communications.

Britany was so nice. We had a death in the family, so I am a bit shook up and needed to get my oldest son from San Diego California to Kansas for the funeral.

This involved numerous calls to get information I was not aware I needed. Britany even attempted to call my son for information.

She took all the information and provided a solution to all concerns. She also did a wonderful recap of the entire contact.

thank you so much

Dear Sir,

I want to take a moment to commend one of your employees, her name is Betsy. I had made a mistake with my reservations and was completely upset and didn't know what to do about the situation. She told me not to worry she would handle the situation for me. She made me feel completely at ease speaking to her. She handled my problem and at no time was she speaking to me in a condescending tone. She put me at ease and solved my problem.

Thank you for such great services. I will be recommending your company to my employer and all my friends. My travel group are making plans for next year and I will make sure that we use your company because of the services I received today.

I am pleased with the service from Andrew on a ticket that I booked to New York. His patience was extremely rare. It is unheard of to talk with people, in general, these days that communicates with a spirit of care and serivce to others. I appreciate his genuine concern for my situation.

Thank you for the quality of excellence that this employee exhibits.

A satisfied customer,

Hello CheapOair:

This is the first time I used your website, which was so convenient and easy to use, also very fun! We will continue to use your service! Thanks a million and we are impressed!!!!

Dear CheapOair:

I appreciate assistance today from agent, Davy. He was courteous, professional and patient. I was able to book a flight that works with my schedule.

Dear Russ & The Team at CheapOair.com,

Thank you so very much for your impeccable service, and also for your very cheap airfare!! I am so grateful that I feel compelled to write and express to you my sincere gratitude. I have booked 2 flights now in the past 2 months, and both times have been extremely delightful experiences. In fact, I feel that CheapOair is the best company I have ever dealt with period, and I honestly mean that. Every single person I have ever spoken with at your company has been so nice and helpful and AMAZING!!! The wait times are never long on the phone, the 24-hour phone line is wonderful and convenient, and your airfares are unbeatable.

Both times I have booked flights so far I've had to change them at the last minute, and it was such an easy process I was shocked, since most companies are usually much more difficult and stressful to deal with in comparison.

I just had a mix up with my flight and Russ was so helpful and friendly I almost coulnd't believe it, since this is often not common at other companies. I really wish every company could be like yours!!!

I have been recommending you non-stop to everyone I know - endlessly raving about how amazing you are!! I wish you continued success and all the best!!!

Thank you so much again!!

Sincerely,

I want to take this opportunity to tell you about the outstanding service I had when speaking to Bernard. I was totally flustered after I realized I made an error in booking my flights. Actually this was the first time I had ever booked on line and I was a bit nervous.

Bernard made me feel calm and was able to correct my error.

If this man is an example of your cutomer service department then let me tell you, I have nothing but praise for him and everyone connected to this service.

Again, thank you very much for a job well done.

To whom this concerns,

I spoke to a young lady named Rachelle and she helped me with the highest level of professionalism. It was a pleasure speaking to her and left me with a positive experience using your services. I would once again like to thank your company and for having such a professional available to help me with the small setback.

Yours Truly,

Gentlemen, I am writing to let you know that Mr. Campbell was most courteous and professional. It was a treat to have someone like him handle my request.

I would like to take this time to thank you for your expediency in the handling of my dispute. As they say another *satisfied customer*.

Thank you,

I like to travel and I need to fly quite frequently. I've started to use CheapOair to book my tickets as it seems to cover more airlines than other on-line sites. At times, CheapOair fares may charge more than the ;competitors. Today, I was happy to find that CheapOair also matches fares. I was helped by Van with my booking. He is not only polite but patient, this quality is hard to come by these days. Thank you and keep up the good work!

I have been planning this trip for months to Tasmania buying through cheapOair made the trip possible with the best rates even after the purchase of the ticket I found to a surprise even the customer service people to be really helpful fantastic people!

Thank you so much for reasonable rates!!!

I would like to say that Monita is very pleasant, patient and helpful. She is an asset to your company.

Just wanted to say thanks for all the help I received from your agent Devon. He was very helpful and courteous in making my reservation. A real asset to your company.

Thank you,

I used your web site to book my flight to Paris, France and the flights that were set up for me were fabulous and on time and very courteous. I will definitely be using this site again. The girl that helped me was very pleasant and patience with me and did an excellent job.

thanks again,

It has been a pleasure doing business with you. This is my 3rd ticket I purchased through CheapOair.com and always had instant response if I had a question or concern.

Thank you and keep up the good job. I have refered my friends and my coworkers to your site

To Whom It May Concern

I want to take the time out to mention how great the service was from CheapOair.com. I was very pleased with Deon, who helped me find the best deals in my accommodation. She was very helpful and pleasant on the phone and had very memorable customer service skills. I was very happy that I did not have to deal with any hassle while trying to change my hotel reservations especially because I find that with many other competitive services there are very unpleasant employees working with clients and customers. I am very surprised that my conversation with Deon went so smoothly. Service like hers will definitely keep me coming back to CheapOair not just for the best deals but for the best customer service!

A very happy customer,

The next person I would like to praise is Raynie in Credit Card Verification for getting the bank to do the credit card arrangements in the middle of the night for me and then she called and told me everything was good to go. "Your service people are incredible and believe me it has been along time since I said that about any company's service. Great company in a day when that is very hard to find anymore."

Thank you so very much for your attention to our requests.

This letter is to compliment the great employee that ChepOair has: Stewart! My sister had a problem last night and could not make it to her flight. When I called costumer service at that time I was not expecting to get as much help as I did. Stewart just went above and beyond to help me out. Not only that, the way he treated me on the phone, showing concern and care was much more than I expected. Great asset to your company. Great personality and heart Way to go Stewart. I tried to speak with Jack, his supervisor however he was busy at the time. Please make sure that this gets to Jack so he'll know that he has a precious person on board. I also work with costumer service so I know how important it is to do a great job... He changed the situation around. My sis will be here tomorrow Thanks to Stewart.

Sincerely,

This is to let you know how impressed I was with Carmen. She was patient with me on the line for about an hour. She was kind and professional. She did her job thoroughly. I booked 14 tickets with her, she did a great job.

Excellent service with her and CheapOair

Thank you again

As far as I'm concerned you have gone above and beyond what I expected, and this is what I consider to be outstanding customer service. I am very sorry for the problem I have caused, but please understand that these are very extenuating circumstances, and I promise that I will promote airfare.CheapOair.com to everyone and anyone I can. I have never done a thing like this before, and I fly frequently and plan to do much more in the future.

Thank you for your prompt responses and for everything you have done to help me in a very difficult situation. I promise to give an outstanding rating to your company on your website within the next few days. Please pass on my appreciation and gratitude to those who have helped you resolve this matter.

Seaton was an awesome help correcting a extremely tough situation when our bank was caught up in the big hacking problem and our credit card attachted to the account was frozen and causing a card to be declined, they worked us through the process of getting authorization so our reservations were confirmed and paid for. I have never experienced such incredible customer service and I will only use airfare.CheapOair.com for all my flights from now on! THANK YOU! THANK YOU ! Thank YOU!

I have been at all the sites all night long and getting poor response, changing prices by the minute and looping when I try to book flights that are not actually available. Your site made it easy to compare quickly and I was able to book quickly and easily through airfare.CheapOair.com. Will definitely use your site again.

I am emailing you to relay once again the EXCELLENT customer service that I received from your employee, Derrick. Through no fault of my own, I needed to make a change to my ticket and to be honest; I was expecting to be given a hard time about it. Imagine my surprise when not only did Derrick answer my call but once again the OUTSTANDING customer service. Thank you again for offering such a positive experience. You guys really are “THE BEST”!

I am very pleased with airfare.CheapOair.com. I was very excited to avail myself of one of their EXCLUSIVE fares when I was searching for a flight on very short notice to attend my sister's funeral in Southeast Asia. I highly recommend this site.

Greetings:

My name is Marie Nadine Pierre and I am writing regarding one of your customer service representatives, Philip. Philip called us after I wrote an email to airfare.CheapOair.com online asking for some help in making some changes to my ticket. I needed to re-schedule my flight because of some family emergency. When Philip called we had already talked to a couple of other representatives who had not been very optimistic or helpful. Once he began talking he seemed committed to helping us get our situation resolved. And he gave it a 100% until our situation was resolved and we're happy to be on our way soon.

I felt that Philip was available to us the entire time. This process took over 72 hours to complete. During that time, we exchanged emails with Philip and he managed to respond to each inquiry. He also called several times. I was very happy to find airfare.CheapOair.com on the internet during my search for affordable flights to Europe. Other booking agencies could not offer the low fares nor the convenience of flying without stopovers. In fact, airfare.CheapOair.com not only offered cheap flights but one can book it online which is not available from all agencies. With its convenient booking online, the affordable straight non-stopover flights offered as well as the excellent and prompt customer service offered I give airfare.CheapOair.com a 100+ for service. I will use this booking agency again for other travel and I will certainly recommend it to friends and family who will be travelling as well.

Thank you so much airfare.CheapOair.com and a big huge thank you to Philip for going the distance to help our family with our desire to travel abroad.

I very much wish to commend Agent "PARRY" for the very courteous, efficient, and dedicated assistance he gave me on my mixedup booking today. My phone call ran to after business hours due to problems with my computer receiving email confirmations and ticket numbers. Parry stayed with the problem and after lengthy efforts on his part with both me and Delta he completely resolved the multiple missing data. His final conclusion of the problems was to telephone me back after an unresponsive Delta finally came thru with the missing information. He's an excellent representative for your company.

What a great service. Calls popping in right and left. Confirmation arrived on sunday (a holiday). My special thanks to ALEXIA the agent who processed my tickets over the phone, with step by step updates using emails and phone coordination.

Also thanks to alexia who got me the rock bottom price i did not find locally or elsewhere on the web.

RAYNE called in from the credit card department and explained me the whole procedure. Yet another thanks to an unknown agent who called to confirm the status of my etickets. Thank you ALEXIA, RAYNE and thank you to all who worked round the clock.

I'd like to commend the service provided to me by your agent named Russell on April 5, 2007. He was very helpful and patient and most important of all, very courteous. He is an asset to your organization. I wish there'll be more people like him assisting callers.

I would like to say, this was the cheapest airfare I have seen in years....I fly to Europe every year and usually pay for 3 tickets around $3500. This year I came across airfare.CheapOair.com.com and got the same tickets for $2156. I was a little bit nervous buying from unknown website, I read couple of reviews that were not necessarily the best ones about customer service. My experience was very pleasant, customer service was just fine, answered all my questions and was very helpful. I do recommend this web site.

Want to give a special thanks to Melloney for all her help and understanding when I called to have my dates changed on my flight. She was very helpful & polite. Thanks again for all your help.

Thank you for your great service she made for Allyson L. Lake.....Shannen took care of my reservations and she was the best ever.

I just want you to know that I am satisfied with the service of your Customer Service Representative in the name of Sage. I booked a round-trip flight from SFO to ATL, but when it was time to confirm my flight and get my itinerary, my computer got stuck. I then called your office. Although it took several minutes to wait for someone to respond to my call and such wait would have irritated me, your representative, Sage, was courteous and facilitated my flight confirmation and itinerary. Thanks for the courteous and efficient service.

We just want to say how much we have appreciated Jennie Savona's help with giving us such wonderful service in our need for airline tickets.

We have a group Mission Trip going to Honduras in July and we just were having no luck trying to get tickets ourselves. Once we contacted Jennie she put our minds at ease and took charge and she eventually was able to get us a great fare. We have also been very pleased with her promptness as getting back to us when we have had questions or concerns.

Each time she has been able to answer our questions fully and calm our concerns. Because of Jennie's service we will continue to do business with airfare.CheapOair.com and always ask for her personally!!!

Just wanted to say that my experience with airfare.CheapOair.com was awesome! The best prices I found and the best customer service I found. I made 2 purchases and the 2nd purchase I had the wrong return date - I emailed you the same day to change the date and it was a pure NO HASSEL experience and I have to say that CAMPBELL, my customer service guy, was superb! thanks so much airfare.CheapOair.com- love it!

I am a Senior and the is my first time using your services - e-mail and phone. Both were excelent.

On Thur/10May, I called and worked with Alton to change an e-mail reservation from Norfolk to Salt Lake City and return. He was able to assist without difficulty and very timely.

On Fri/11May, because of my wife's health, I asked for assistance in moving from a 5hr flight to a different airline which provide shorter legs and a much earlier arrival time. I was assisted by Marcus who went to special requests to understand my circumstances and assist me.

Thanks to both Alton and Marcus.

Will use your services again.

I am writing to tell you what a pleasant customer service experience I recently had with airfare.CheapOair.com. I was helped by a man named Kedreck who was extremely friendly, knowledgeable and efficient. He took care of everything I needed in a short amount of time which created a great overall customer service experience.

Thank you to Kedreck and to airfare.CheapOair.com for the wonderful customer service.

Gina, Thanks again for your patience and excellent service in helping me change my trip DEN->HEL to June 24th. Appreciate it. If you can pass this to your manager, I like you to be receive an appreciation award for your diligence and help.

I am also looking for a flights request for my wife as well. If you can let me know what the options are, I appreciate it

I booked airline tickets for a family of six, three of whom were children for a family vacation to celebrate my mother's "big" birthday. I was extremely skeptical about booking with airfare.CheapOair.com. However, I was pleased to find that all of our flights were with major airlines, perfectly coordinated with assigned seating (to which I did not think about requesting) and ample time to make it to connecting flights and through security in very large and busy airports. The price of the flights were competitive and I could not find a price lower than airfare.CheapOair.com.

Thanks airfare.CheapOair.com! You helped make our family vacation both memorable and affordable!

Today was the first time I have visited your site and had a few questions I needed answered before I booked the flight for my family vacation so I called your information line. I was greeted by a young woman named Satoria and she was extremely helpful. She did a wonderful job of helping me get my flights booked. She even had to do it twice as the original days we wanted to fly back could have been a problem with my youngest daughter's birthday. She was very patient with me and very professional. It was a breath of fresh air to deal with her. So many times I have called customer service lines I have found them to be the exact opposite of customer service, they could all take a lesson from Satoria. She is an asset to you business and I just wanted to let you know of the great job she has done for me today. With the service I received today I will definitely be doing business with you again.

I commend your two agents Adelina and Nickson for their excellent service. Recently I had to change my travel plans because I fell and fractured my right ankle. My doctor advised me to cut my summer travel short and to not go to Istanbul and Uzbekistan on crutches. I called you and worked with two of your excellent agents.

Adelina was my first contact and he did a superior job to cancel my plans to fly from Milan to Istanbul (booking number 412136). I realize that I now have $511.23 credit on Austrian Airlines and need to lock in my travel itinerary before the deadline of a year from when I bought the ticket on 5/28/07.

He then did the even more difficult task of trying to find if I could return earlier than Aug 22nd. This ticket booking number 372071 took considerable effort and diligence. In the end he was able to book me on the same United flight but leaving FLR Florence, Italy on July 26th.

I waited several days to receive confirmation from your consolidator. Then I called and worked with another agent Nickson who confirmed the changed date of my return trip from Florence and was able to take my third booking 424065 from Denver to Eugene and get me on a United flight 735 leaving Albuquerque on July 27th at 10:18 AM. I should arrive at PDX Portland airport at 4:49 PM. I received confirmation by email and am not set to begin my adventures.

I am glad that I am mending my bones, that I did not require immediate surgery, that airfare.CheapOair.com would allow me to make changes and that your staff conduct themselves with courtesy, efficiency and compassion.

I would appreciate if you would send this email to Adelina and Nickson so that they will know that I commend them.

Just a quick thank you! We booked roundtrip tickets from Medford, OR to Chicago, IL leaving in late July, returning beginning of August....everything went perfectly, we got great seats as requested, no delays, no problems whatsoever! I will definitely book our next trip through your website!

I want to congratulate for your excellent services. Today I made an error on my reservation, I called and Mr. Cambel, very nice & fast. He fixed the problem in no time.

Thank you

I'd like to take this opportunity to recognize Satoria in her great and much appreciated help in booking an urgent flight to New York.

She was very patient and thoughtful in her efforts to take care of this flight reservation, and her professionalism is one of the highest caliber i've been fortunate enough to encounter. Great sign of outstanding costumer service. Thank you so much, Satoria.

I just wanted to thank you for your incredible customer service, This is the first time I have traveled with airfare.CheapOair.com and will continue to from now on, and will tell everyone I know.

I bought airline tickets to Cape Town, South Africa with only one day notice and got a incredible deal and your customer service team made that happen, Customer service agent "Trisha" and your credit card approval department.

Thank you for all of your assistance in making our trip possible. Although it was time consuming, ultimately it was successful. I appreciate all of your efforts, and the hard work you did in researching all those flights. Outstanding service is not always the norm, although it should be. I will tell any of my flying friends about the service I received at airfare.CheapOair.com!!! Thanks again,

I would like to let you know that I have just gotten off the phone with one of your operators. His name is Ascot, and he was so very professional, friendly, and very helpful. I had difficulty getting my reservations on your website, and Ascot took care of everything. I would like to thank him for his pleasantness and caring manner.

I wanted to write this letter to let you know how happy I am with one of your employees. I had a very tough itinerary to book and James Fonovich was extremely helpful, courteous and patient the entire time. I've booked through several websites and I've never had the level of service I had with James. I want you to know that I've already given his name and extension to 5 of my friends and co-workers, who book a lot of travel, to use him in the future. I don't recommend people too often, but I was very happy with him and very impressed at how knowledgeable he was.

I wanted you to know what a great job he did and that he represents your company very well.

Again, I appreciate the role you played in helping us solve our mis-scheduling problem. That you responded to my email promptly and kindly, and followed up, made all the difference in whether I'd use airfare.CheapOair.com again or have a good night's sleep.

On Saturday, 29 Dec, I thought I was out of options in making some reservations for my son in law.... then I called your help line and Leon answered.

Leon not only helped me get the lowest prices, but he did it in a most professional and honoring manner. His ability to help your customers was obviously evident as he helped me make both a round trip and one way reservation. He clearly understood my needs and provided timely service, politely answering all my questions and providing all the information I needed. Please pass on my sincere thanks for a job exceedingly well done and GREATLY appreciated. Thanks to Leon again!

My name is Sajeda Canani and I live in Canada. I was really impressed with the customer service that I got yesterday and I must say that I am very happy to work with airfare.CheapOair.com. I was very upset about missing my flight and airfare.CheapOair.com customer service just made me feel a lot better. Thank you once again.

I have had a lot of problems with the customer service representatives at airfare.CheapOair.com, but fortunately I have not had negative experiences with everyone. I am sending this email because I would like to thank two Las Vegas reps. - Eric and Starr- for their patience and courteousness. They have both taken the time to answer my questions and clarify things that I may be confused about.

I recently reschedule a flight from Detroit to Philadelphia. I expected a long hold time and great difficulty but experienced niether. The company was more than helpful and Becky, my customer service agent, was a pleasure to work with. She found the exact flight I wanted and made the switch seem effortless. It was a great pleasure to work with her

Daisy,

I can't thank you enough for all you have done to help out with our flight! You are a wonderful person. Thanks for your unbelievable dedication to your job and customer satisfaction.

I just want to tell Jim at extension 9716 thank you so much for helping me with my son's flight. It is not often that you get to deal with very helpful people anymore, and Jim was very helpful with me this morning. I think he went above and beyond trying to help me book a different flight for my son who is serving in the Military and is granted leave for the holidays. I by mistake booked the wrong flight for my son and Jim was so kind as to help me get the correct flight that I needed.

I worked for a company that has won awards for our Customer Service Department and knows what it means to have a great customer service department. I think your company has just exceeded ours.

Thank you (Jim) again for all your help. May you and your company have a blessed holiday season.

I would like to thank your agent Alena, did not catch her last name. She helped me with a few changes that I had to make to our flight reservation and was very proffesional.

Thank you airfare.CheapOair.com for making our 29th anniversary a success

I thought our corporate travel agency always found us the lowest fares, but while booking a business trip to Okinawa, Japan, all flights were sold out. One of my colleagues from Japan suggested airfare.CheapOair.com. Not only were you able to save my company over $1,800 but you were also able to confirm the seats right away. In today's competitive travel market, we need innovative travel solutions such as this.

I want to Thank you for creating such an easy website to use and for having such an excellent airfare price on my plane ticket to Reno. I have been confined in a hospital bed to my house since 1999. I am taking my first trip since and I am so excited about it. Your cheap airfare made it possible.

Thanks to the effective assistance I got from one of the airfare.CheapOair.com customer service reps, I was able to book a last minute flight to be with my mother after her car accident. I thank you all at airfare.CheapOair.com for your assistance and high quality service I received.

Being senior citizens, my wife and I are on a fixed income. We need to watch our expenses very carefully. Thanks to airfare.CheapOair.com, we got great deal on our last vacation!

Paul, thank you so much for changing my flight for me. You have given me tremendous peace of mind!! The fee of $25 is completely acceptable and fair. I'm sure I will do business with airfare.CheapOair.com in the future.

I am very pleased with the ease of use of your site. I was able to book my flight, hotel and car for my last trip to Los Angeles within a few minutes. To top it off, I saved a bundle! I'll recommend airfare.CheapOair.com to all my relatives and friends.

Maurice, Janice and Kathy have returned safely and I wanted to thank you once again for your help in making it all possible. The trip was a great success. 91 children were fitted with hearing aids and many of them are getting the opportunity to hear for the very first time! You helped make it possible and I appreciate your working with us, even when we seemed impatient. You and your team were a part of something very special and the work will continue in Uzbekistan for a long time to come thanks to your help.

Flew to Oklahoma for a wedding this past weekend, airfare and car reserved through you folks....everything went perfectly...thanks much.

My son took a job in Japan after college graduation. We were looking at other sites and the prices were so high, we thought "How are we going to do this??" I used a different search engine and went to airfare.CheapOair.com - and booked immediately. The fare on your site was just a little more than HALF of what everybody else was!

The flight went perfectly and I'm looking now to see about booking him a round trip at Christmas!

By far the best on the web! congrats to your travel agency. Its about time we surpassed the folks who tried to destroy us. I used to be a travel agent and believe booking online needs to be easy, cheap and have great customer service.

You have all of that and then some! I recommend your site to all of my contacts!

Recently used your service and I was very impressed by the way I was treated. Will be telling others to use you first as you're the best.

I have called one of your agents, who very efficiently worked with me and the airline to solve my problem. Thank you. Your agency will always be my first choice. I will recommend you to other travelers.

I frequently check fares on various web sites and found airfare.CheapOair.com just this morning.

I must say the service I received from you customer service rep named Gina was exceptional. I was having a problem with my credit card company approving the booking online. Gina went above and beyond to assist me. I was able to book my flights to Florida at almost half the cost of other quotes. I will refer airfare.CheapOair.com to all my friends and family.

I am so relieved I was able to book a last minute bereavement flight without breaking the bank. I was able to book a flight for my sister and myself on a very short notice. The cost of both of our tickets combined was only a portion of the cost of other airlines. I will recommend everyone I know to this website, thanks.

Absolutely Amazing! Not only did I purchase Business Class tickets for the same price I was quoted for coach by another site, but I had my tickets in hand in two days. This is definitely an agency I will use again and again. Fantastic!

We wish to express our sincere appreciation for Philip at Customer Service for having helped us in our flight arrangement. Your agency, no doubt, is best represented by somebody like Philip who is kind, patient and will do everything to help an elderly customer like me. Because of him our family would continue making use of your site in our travel plans.

Please extend our appreciation to Philip. Happy New Year and wishing you more success!

Thanks for getting back with me. I have told several people about your cheap airfares and how easy it was. Thanks again.

I had planned to travel to Denver today, 12/22/06. With the blizzard and the airport closure it became impossible to be able to go and spend the holidays with our son. As if that was not upsetting enough, the thought of getting large penalties was sure to completely ruin our holidays.

Your action to return my calls twice and report that you were waiving any re-booking fees really makes me believe in good business and human kindness again. You have a customer for life and I will recommend you to everyone I know.

HAPPY HOLIDAYS!!! Thank You so much.

I just wanted to let you know I received excellent service from one of your customer service reps. Richard (ex 9023) help be with a large complicated booking. We where cut off while on the line and he managed to get a hold of me quickly. He was very patient with the request and a problem I had with the credit card info.

He was very professional and friendly through the whole process.

Many thanks

I would like to express my appreciation for the quality of your service. It has saved me a lot of money. Our agent, Philip, has been very helpful and professional in accommodating our request. I will definitely use your service again and recommend it to our friends. Thank you very much.

I am very pleased with the service here. I ordered tickets to Karachi on 11/24/06 and I had them a couple of days later. This wast the only site that I could find last minute tickets and the price was almost $300 below the prices on other sites. I was skeptical at first, but after this pleasant experience, I will definitely use this site again and will refer to friends. Thanks!