Please Click Here to take our CheapOair survey and provide us with your feedback and suggestions.
Has your experience with CheapOair been a positive one? Has any agent provided exceptional customer service? We would enjoy hearing from you: Compliment@CheapOair.com
I am very happy with CheapOair services and will continue to use CheapOair in future. Gail was very patient & helpful.
By Douglas
January31, 2012
Jarret was very helpful and courteous and solved my query within seconds. I appreciate his professionalism.
By Jody
January31, 2012
My telephone agent named Franklin was a terrific service provider. Thanks.
By John
January31, 2012
Always the very best service ever with Cheapo Air THANK YOU!!!
By Mary
January31, 2012
Dear Chance: we got our visas and do not need to change our flight to China. Thank you very much for your help. You are a very gracious customer service representative and cheapoair is lucky to have you. Please feel free to share this with your supervisor.
By Jodi
January31, 2012
Hi Atherton! I see your email. Thank you very much for all your help. You are wonderful to deal with. Many Thanks again and have a great day!
By Jane
January31, 2012
Karlee was patient, listened to me properly and understood my concern. I had lot of issues with the reservation and initially wanted to cancel. Karlee had all the information that was needed and had very efficient way of making me understand as to how we will go about getting the issue resolved.
By Judit
January31, 2012
Hi, just booked my flight with CheapOair online services and had a great experience with Akiko. She was meticulous, courteous and kind. I had a complicated booking with children and different departures. She helped me through it wonderfully. Thank you.
By Tiffany
January30, 2012
Karen was such a big help in following up with my experience on the app. I think this is such a wonderful addition, as well as a great shopping experience. Thank you.
By John
January30, 2012
Moiz was very patient and helpful. I had few different requirements and Moiz handled them with ease.
By Adina
January30, 2012
I impressed with the service provided by MARV. I called to get the seat assignments and wanted to get some info about the infant I was traveling with. Marv was Polite, courteous and really Professional. I will book with CheapOair again because of "MARV".
By Chris
January30, 2012
To Whom It May Concern - I just got off the phone with Lavina from your New York office, and wanted to let you know that she was exceedingly helpful with my needs. I was hoping to fly with my girlfriend on the same outbound flight to our location, while coming back on different flights. She was able to find a number of flights that worked for us, all while keeping it in our price, all very quickly. Thanks.
By Barabara
January29, 2012
I want to appreciate Cory for the service that he provided me. I called for a name change, and Cory did everything he could have done, and I am very happy with the service provided. It’s been a good experience contacting cheapoair customer service.
By Amy
January29, 2012
I want to give commendations for the excellent and astute service provided to me today by Susie in Personal Service for my reservation bookings. She was consistently courteous, very clear in how she communicated, very patient and quite helpful in assisting me to get the best deal. It was a pleasure to deal with her.
By Christine
January29, 2012
Dennis, Thank you so much! Your customer service was amazing today! I am so grateful for your assistance. I will be definitely be using cheapo air again knowing that you customer service was so wonderful. I am very impressed with how responsive you were to my typographical error. Everything looks good.
By Jane
January29, 2012
I called to book a reservation. I am extremely happy to have been assisted so diligently by Ethan. I faced lot of problems online as I am not an internet savvy. Ethan showed immense patience and was very polite, courteous and helpful.
By Adam
January29, 2012
Merlin was very helpful and I appreciate the help provided by him. Due to this wonderful customer service, I will buy more from Cheapoair.
By Iva
January27, 2012
I would like to thank you for your help with changing my reservation. I really appreciate all the time and extra effort you put into finding a new flight arrangement for me. I will definitely recommend using Cheapoair to my friends and family.
By Manuela
January27, 2012
To Whom It May Concern, I just wanted to send a message expressing my gratitude for the
excellent service that Calvin provided to me in rectifying an error in my original booking with Cheapoair done by another customer service representative. He delivered on his promise to remedy the situation and he was very professional and calm at all times despite my sometimes agitated state, as you could imagine after being told last minute that my international flight had been cancelled the day before I was supposed to travel due to a name misspelling (I had been trying to coordinate with the company for weeks to fix the issue, and final, Calvin was the one that resolved the issue for us). Because of Calvin's excellent service, we will continue to use CheapoAir for booking our international air travel as we have on multiple occasions in the recent past. Such excellent service should be recognized and rewarded in my opinion. Thank you Calvin at Cheap o Air!!
By Hontsing
January27, 2012
Dear Rusty: Thanks so very much for your very excellent services!! We really appreciated it! I am still very busy taking care of other bookings right now, therefore, I am unable to say very much in words to thank you this very moment. However, I'll remember your excellent quality of services "forever" and will get back to you whenever I need your services.
By Mickey
January26, 2012
It was quick and easy.
By Ray
January25, 2012
Tonight I had the pleasure of being treated with a professional manner and integrity. I was able to obtain this by simply speaking to a man named Germain. He did advise me that I am of silver status member with Cheapoair and that it is very possible to advance to gold elite member. In conclusion I am very pleased with his service to me, therefore I will tell all my friends about how good Cheapoair is to me and my family. Thank You.
By Melissa
January24, 2012
I highly appreciate the customer service provided to me by Olympia. She was very helpful and nice. She handled all our queries very calmly. I will come back because of Olympia’s earnest effort. Good job!!!
By Linda
January24, 2012
Good afternoon, I just wanted to drop you a note to tell you what a wonderful agent you have. Silas is a real asset to your organization; he is very pleasant and has an understanding of your business and what needs to be done. It is not always the case when a person has made a mistake on forms he understood the urgency of getting my paperwork done correctly and in a timely manner.
By Shahrzad
January24, 2012
Best customer service ever. I booked a flight ticket online and there was a mistake on the return date. Supervisor Gemain did his best to solve the problem; he was really nice and friendly. I had the best experience with this site and I absolutely recommend it to others.
By Sharon
January24, 2012
I am a first time customer with cheapOair and I am very happy with the service offered by Annora. She is outstanding and provided best customer service.
By Kim
January24, 2012
Kasimir is outstanding, great and the best in customer service. I was really upset, I made a name error and fixing the name is not an easy job on an airline ticket but Kasimir made this whole conversation a memorable one.
By Inman
January24, 2012
Rusty was polite and went beyond my expectations.
By Leora
January23, 2012
I was totally delighted with the way I was assisted by Mabel. I can’t stop myself praising Mabel for her good work & being so helpful when I was annoyed with a ticketing issue. I will always use CheapOair along with referring my friends as well.
By Gina
January23, 2012
If I have to comeback it would be for Evan's earnest effort.
By Melvin
January23, 2012
To Whom It May Concern, I would like you to know that we just purchased thirteen tickets for a group flying from Cincinnati to Banjul, The Gambia. This is a university course, Health Care and Health Policy in The Gambia, where we take students in health-related fields (e.g., nursing) to learn about the health-care system in The Gambia. To say the least, arranging and paying for flights is almost always a challenging experience. However, I must say that our experience with Benny at Cheapoair was one of my most positive. He was patient, courteous and helped us make arrangements that no other on-line organization came close to providing. Regarding our reservations, we had some questions and Benny responded quickly and fully to each of them. Given this year's experience with Benny, I am sure we will be returning to Cheapoair next year. Best wishes.
By Bernie
January23, 2012
Estafan: I was having trouble making a booking this morning to Africa. I was ready to give up on my trip. You spent a lot of time and you did you best to find me an accommodating flight with few layovers at a great price. Thank you for all the time and spending nearly forty minutes ensuring that the details of the flights were taken care of and all legs were confirmed. All flights were coming up unavailable even though they were listed. You’re an asset to the company and your offered your assurance that we would find a flight schedule to fit my plans and you did. Thank you for taking care of the details. You are professional and kind.
By Rod
January23, 2012
Just booked a flight from SJT to Manila Philippines. It was very easy and understanding. Thanks and will let you know how the remainder of the trip went. Thanks Again Cheapoair.
By Darell
January23, 2012
I've used cheapoair twice both times I had the best customer service and pricing. You're the place that I’ll always use. Customers for life keep up the great service.
By Wandalyn
January23, 2012
I just wanted to send a very great thanks and appreciation to Raymond. His Customer Service is fantastic; he is very pleasant to deal with. I have booked two flights with him as well as hotel reservation and he has been outstanding.
By Martine
January22, 2012
Valentina was very helpful & patient, she was wonderful with her product knowledge. And I will book again with CheapOair because of the way she took care of things.
By Patricia
January22, 2012
I am extremely happy with Sydney for the excellent Customer Service. Sydney was very polite, courteous and helpful in rectifying the incorrect flights.
By Lena
January22, 2012
Rusty is awesome, exceptionally helpful. It was a very good experience talking with him. He is very knowledgeable and must get some kind of consideration at his job.
By Noha
January22, 2012
Carl was very patient and worked very hard to provide the best resolution to my query. As there was a VISA problem for one of the passengers, Carl assisted in every possible way that he could. I also appreciate whoever trained Carl for the service.
By Temple
January22, 2012
Kingsley was a lot of help for me and he is wonderful with his product knowledge.
By Jakic
January22, 2012
Derry was exceptionally helpful, very knowledgeable, very courteous and was overall wonderful. He is an asset to your organization and you should have more reps like him.
By Steve
January22, 2012
Special thanks to Benny, he was patient and tried many avenues to find us the right ticket. He went beyond my expectations.
By Jane
January22, 2012
I am so impressed with your customer service and I want to appreciate your training team as well.
By Lazime
January21, 2012
Thank you for your assistance tonight, without your help I would have never booked a flight. I think cheap o air is the best out there. And I will continue to be a loyal customer. Thank you and wishing you and the company all the best.
By Micheal
January18, 2012
To Whom It May Concern, I feel compelled to send this e-mail based on the EXCELLENT service I received today from Raymond. There was a glitch in getting a ticket issued for a very close loved one in my life and I responded with a high level of frustration, which Raymond understood and worked diligently through the process with me to get this person ticketed. “Thank You", Raymond, if I could buy you a drink or Dinner I would.
By Rose
January17, 2012
I am very happy and satisfied with the assistance provided by Jordan. Jordan was Super, He was excellent and he went beyond my expectation in making the reservation and he was very patient during the call.
By Prashanth
January17, 2012
Good customer service and good website. Easy to use.
By Fannie
January17, 2012
I am very pleased with the tone and professionalism of Shirlee. I am not very easy to deal with however; Shirlee was patient enough to assist me with all due respect and courtesy. Great Work Shirlee!
By John
January16, 2012
Sydney was very helpful and professional; Working with her is a nice experience and will surely come back and recommend all my friends and family to use your website.
By Wendy
January16, 2012
I am very happy and it was an immense pleasure to speak to Sterling. Sterling is very knowledgeable, very courteous and I am extremely satisfied.
By Sheila
January16, 2012
My experience with CheapOair has been easy and fast. I always get the best bang for my dollars... all around great. I fly frequently to Las Vegas and I have always been able to get the best tickets available.
By Kenneth
January15, 2012
REPR NANETTE WAS VERY PROFESSIONAL AND COURTEOUS AND SHE SHOULD BE GIVEN A RECOGNITION FOR HER WORK.
By Karen
January15, 2012
We got very good rates for 5 of us to fly to San Jose from Detroit and back during Christmas/New Year's! Thank you Cheap-o-air and Sally for contacting us! No problems with you!
By John
January15, 2012
I am very happy and satisfied with the assistance provided by Katrina. Your Higher Management should know about this and should be Proud of having Katrina in your company. And last but not the least I will keep using CheapOair and will also recommend it to my friends and family.
By Tawnee
January15, 2012
Nicholas was very courteous and answered my query and he was very professional as well.
By Claire
January15, 2012
I was just helped by Jayda with the online chat option to book a ticket and would like to compliment her on excellent service. Very quick and efficient and clear. Good job guys!
By Moe
January14, 2012
Great job thanks again. For all your patience and help again you were outstanding and very professional.
By Bet
January14, 2012
This has been a good experience making reservations with cheapoair. Your site is easy to figure out and follow from page to page. You provide logical options & choices, and it's especially nice when one needs to go back and make changes during the process. Thank you.
By Janet
January14, 2012
Just when I thought I had lost my booking, I encountered the best possible help from Stewart. Stewart is an excellent supervisor and you should know it.
By Jane
January13, 2012
I am very happy and satisfied with the assistance provided by Ames. Ames was very professional, helpful during the entire call. He was very nice & patient dealing with me and I want CheapOair to hire more agent's like Ames. Due to the customer service provided by Ames, I will keep using CheapOair and will also recommend it to my family and friends.
By Sandy
January13, 2012
Thank you for this confirmation and responding to my email so promptly.
By Adria
January13, 2012
Mabel was extremely patient and helpful. I will always come back to CheapOair.
By Irene
January13, 2012
I am not a computer literate and made mistake in booking my reservation. Mabel understood my problem and resolved my case immediately without any extra charge. I am very thankful to Mabel.
By Goldstein
January12, 2012
I am extremely happy with the services provided by Morton. Morton waived a lot fees in helping me to change my date of travel. I am very impressed with your Customer Service.
By Robert
January12, 2012
IT WAS WONDERFUL WORKING WITH GARETT. GARETT HELPED ALL THE WAY TO FIX THE PROBLEM AND I WILL ALWAYS USE COA AND ALWAYS LIKE THE SERVICES.
By Denise
January12, 2012
The gentleman I spoke to is absolutely professional and has helped me book the correct flights. I want to share this with all and want accolades for Stewart. Good Job Stewart.
By John
January12, 2012
I am extremely happy with the way Amelia had helped with the concerns. Customer centric, friendly & she knows her job very well .Very well done Amelia.
By Nicole
January12, 2012
Cheap O Air is by far the best app on my phone!!! It’s fast easy and fun, I love it!
By Michelle
January12, 2012
Agent was very helpful and was able to understand the requirement. He stood on my expectations. I am very happy with the way he served me.
By Chelsea
January12, 2012
Hello, I would like to let you know that I had exceptionally good service with the supervisor Emanuel from flight service. He went out of his way to resolve a problem I had with my existing flight reservation, and gave me the best possible scenario he could. He spent a lot of time, and got back to me as soon as he could. I would recommend him, and think he should be commended greatly for his hard work, respect, and his representation of your company. I will be referring CheapOair to friends, family, and my work colleges because of this interaction with Emanuel. Thank you.
By Molora
January12, 2012
I faced lot of problem to book the resv online. Several times I tried and failed. However, Aletha was very helpful, professional. Really appreciate the effort. I was able to rectify the situation and get it fixed. Thank you!!
By Mahmud
January11, 2012
Romany, I and my family are so much pleased for your professional help that you provided us today. While we did not see any hope to reach my home in our desired time, you just came and solve all our problem with your great efficiency, now we can breathe and can see the light in the dark. I will recommend CheapOair to all of my friends only because of your outstanding customer service. With Best Regard, One pleased air traveler.
By Claudia
January11, 2012
I booked a flight for my whole family to Bogota using Cheapoair and everything went perfect. I even had a problem with the payment and it was solved immediately. I got a call from Earon and let him know how pleased I was with the service.
By Jinju
January11, 2012
It was the best customer service I have ever received in my life. Nanette is awesome and wonderful. I will always come back and use you guys.
By Stoney
January11, 2012
Dunn, I thank you very much for being so accommodating to my reservation needs and changes. I was so impressed with you, your follow up email, as promised and the EASY to use ph app, that I wanted you and your superiors to know. I have deleted my other travel app, bookmarks and accounts. I will be using and inform others to us CHEAPOAIR.
By Stephan
January11, 2012
Grover did an excellent job and was very helpful & patient. Good job Grover !!!! Thanks.
By Kara
January11, 2012
Susie was very helpful and patient throughout the call. She did a wonderful job. She was very attentive and was patient.
By Flora
January11, 2012
Highly impressed with the service. Rusty was very friendly and he was very nice. CheapOair is providing very good services.
By Laurel
January10, 2012
Rusty was very helpful and patient. He assisted me in all possible manners and definitely needs a raise. Assets like Rusty will keep me coming back to CheapOair.
By Christopher
January10, 2012
I would just like to take time to tell you how much I enjoy CheapOair. My experience buying or helping my friends and family buy from your company has been very positive. Every time I find the most affordable prices and nicest customer support. Tonight I talked to a representative who was able to answer not only the question I had but those I had not yet addressed. Newton did a great job solving my problem and because of him I will continue to not only use CheapOair but recommend it to my friends. Thanks again for saving me and my family hundreds of dollars and making the experience of something as frustrating as booking plane tickets easy and enjoyable. I look forward to booking with you again in the next week.
By Kent
January10, 2012
Thanks for your quick response and phone call, and I really appreciate your wonderful service.
All the best.
By Ben
January10, 2012
I love your site for being able to see multiple flight choices with the details right there. I can see quickly what I am buying and what I want. Contrasting to Expedia this time [I usually book through you]....no contest. I also have found your operators most helpful in the past. Thank you.
By Cynthia
January10, 2012
I was mentally extremely disturbed and was probably thinking of committing the worst. However, the type of service Lucas rendered to me made me feel forget all the problems. I want the higher management to know that Lucas is a very valuable employee to the organization and he knows how to handle difficult customers and situations.
By Stepanie
January10, 2012
The agent was awesome and very helpful, very friendly. I am very happy with the way he served.
By Leala
January10, 2012
Ethan is a very good representative that you have hired and he is a must keep. I am very thankful to him for his assistance. I spoke with two other people who placed my call on hold and never returned but Ethan was extra ordinary. He was very patient, took a while and finally resolved my query to the full satisfaction. He will help CheapOair in earning and retaining customers.
By Muriel
January10, 2012
Evan was marvelous throughout the call. Was very patient, helped in finding different option for more than 20 min and is very efficient.
By Sonia
January10, 2012
Evan was wonderful and I want to give a great review for him. He was exceptionally good. He was awesome. I am pleased with his service and will use cheapoair always.
By Melody
January10, 2012
Spoke with Earon today and told him I had a very good experience from the easy of booking both my flight & the rental car through Cheap-o-air. Very user friendly Cheap-o-air.
By Gabriel
January10, 2012
Hello, this is just to say GOOD JOB to one of your representatives. He will go places if he continues with your customers the way he attended to me yesterday. I believe he deserves commendation for a job well done. His name is ROBBIE.
By Judith
January10, 2012
I would like to compliment Cheapo air for good service today. I was helped by TJ. She was courteous and efficient in helping me re-book a flight to Ft. Myers, Florida.
By Roshan
January10, 2012
I had a great trip thanks to Cheapoair, it was great and affordable. I spoke with a customer service representative Earon and mentioned the same to him. I know I will be back this site in the near future. Thanks Cheapoair.
By Jessica
January10, 2012
This email is in regards to my experience using Cheapoair. The website was easy to use; I was able to find a flight that suited my needs. However, I was not able to order the quantity of tickets I needed online. I spoke with Jewel from Cheapoair and she took care of the booking for me. Jewel was very helpful and took all the stress of planning a vacation off my shoulders. She was able to book my party of 10 all for the same flight. I will recommend Cheapoair to others and will use it again in the future. Thanks so much for the excellent service!!!
By Ladia
January10, 2012
I LOVE ESTOR, HE STUCK BY ME AND KEPT ME COOL. HE WALKED ME THROUGH THE PROCESS AND WHAT STEPS I NEEDED TO TAKE TO RESOLVE MY ISSUE. WE HAD A FANTASTIC COMMUNICATION LEVEL AND BECAUSE OF THAT I WILL CONTINUE TO BOOK ANYTHING WITH CHEAPOAIR. THANK YOU.
By Radha
January08, 2012
Vick was wonderful, polite and very helpful. He should be rewarded for his hard work.
By Daniel
January08, 2012
His Services was kind, helpful and Exceptional. He understands problem and gave me the best assistance. Just want to let CheapOair know that how wonderful he was with his customer service skills.
By Doug
January08, 2012
Thank you Konrad for your excellent service in changing my flight schedule to Vancouver, BC. Your helpful and courtesy manner was most appreciated and because of you I will use your services again.
By Eisham
January07, 2012
Hello, I just wanted to say I was so frustrated earlier trying to find some flights to go somewhere and I ended up calling cheapoair. A guy name "Delton" (I am not sure if I spelled his name correctly) answered the phone and talking to him made me feel so much better. He was absolutely amazing!! He was so nice, so calm, and did everything he could do to help me out.Great customer service!! Thank You.
By Margaret
January05, 2012
Josue was patient and wonderful. I messed up with my reservation as I booked flights through Canada and VISA was required. However Josue went an extra mile and provided new flights. He patiently resolved everything. I am highly impressed with the service and will always use Cheapoair.
By Rudolph
January05, 2012
Konrad, Thank you for your assistance, you were prompt, courteous and efficient. I look forward to doing business with your organization Wishing you a prosperous 2012.
By Jane
January05, 2012
I am very happy with the assistance given by Atherton today. I am ready to book with CheapOair again and again. Very Well Done Atherton.
By Graciela
January05, 2012
I just booked my roundtrip tickets to South America, thanks to the help of Valerie. I am a senior citizen and she was very patience with me, helping me to get the best deal. I hope you can keep employees like her in your company. Thanks.
By Connie
January05, 2012
Hello Team, This is not the first time I book my fly with you and I m very happy it s easy, I get low prices keep the good work. Thanks.
By Moh
January05, 2012
Thank you for the good service.
By Karen
January05, 2012
I am very happy and satisfied with the customer service by Foster. Foster is very helpful, professional, he provided exceptional service. I never thought changing the flights will be so convenient.
By David
January03, 2012
Just got off the phone with Earon. He was a pleasure to deal with got right to the point and did not waste my time.
Thanks to CheapOair for your outstanding assistance during my difficult time. Because of your excellent customer service and attention to my circumstances, I will always turn to your company first for my travel needs. Sincere thanks.
By Chris
January31, 2011
Your website and fares are great. Thank you.
By Steven
January31, 2011
Brian was very helpful and answered all of our questions. Thank you.
By Gerard
January31, 2011
Thanks to Yasmin for your help. You are great as well as your co-worker who help me too as always is a pleasure to do business with CheapOair. Thank you.
By Lance
January31, 2011
Dear Silas, we really appreciated your help. You helped and saved our day. Thank you so much for you genuine concern and superb professionalism. Good Job, Silas!!
By Jane
January30, 2011
I want to thank CheapOair for getting me on a flight so I could make my new year's reservations and plans. Thank you, thank you and thank you again!!!! Your site essentially saved my new year!!!!
By Carol
January30, 2011
Thanking you for all the help and great assistance you provided me. Thank you.
By Lauren
January29, 2011
I received outstanding customer service. I really appreciated Sigmund's help. I will always visit CheapOair for my travel agendas. Thank you.
By Maureen
January29, 2011
Shannen was very patient, helpful and knowledgeable. He is a very capable employee of your company. Thank you.
By Gerard
January28, 2011
You are so simply a great company with great deals. Thank you.
By Sondia
January28, 2011
Mana was very professional and courteous. Thank you for all your help and assistance.
By John
January28, 2011
Vanessa was a great help to me in getting my seat assignments for a trip to Tucson. She was patient, understanding, and efficient. Thank you.
By Hans and Colleen
January28, 2011
The agent here was most helpful. Thanking you for the best customer services. Thank you.
By Lisa
January27, 2011
Thank you for the great assistance you provided to me. You were very pleasant and I'm grateful for the time you spent explaining everything so completely. Thank you.
By Sandy
January27, 2011
I want to thank you for the best service and assistance you provided. In dealing with you specifically, a representative of CheapOair, I will be a lifetime customer of your company. Your service is not something ordinary; it is Extraordinary. Your honesty and integrity is a positive asset to you and your company. You should be very proud that you are representing the good name of your company. Thank you very much for all that you have done and I look forward to doing business with you in the future. I will always count on 'CheapOair'! Thank you.
By Allison
January27, 2011
Hi Alder, Thank you very much. As an experience professional, your service was outstanding and beyond words. You went above and beyond, very courteous and patient. Thank you very much for your excellent services.
By Ilene
January27, 2011
I would like to mention an appreciation for your employee Santo for his best assistance and customer care service. He is a credit to your company. Thank you.
By Dean
January26, 2011
Herb was understanding and helpful. He immediately took care of it, and waived the change fee. This is just incredible! THANK YOU! CheapOair, in my opinion, sets the standard by which all others should be measured. Kudos to CheapOair and to Herb, you've made me a customer for life. I'd already made some reservations in the past with you, and will always make you my "on the web click-to choice" when making reservations in the future. Thanks again. Best regards
By Charlie
January26, 2011
Thanks to Holm for his help booking a flight. He corrected the charge and booked the flights for me at the quoted price. Thanks again!!!
By Sandy
January25, 2011
Hi Adon: Thank-you for all your help this morning. You did a great job in getting me just what I was looking for. You did a wonderful job.
By Sara
January25, 2011
I just had an outstanding experience due to the customer service skills of Anton. Please know I will continue to use CheapOair - and will tell people it's the best!! And please send thanks again to Anton! Sincerely
By Lucian
January25, 2011
Hello; Just wanted to thank Vick for his assistance; he was very professional and helped me with making the booking and answered all my additional questions. Keep up the good work! Thank you
By Anita
January25, 2011
Mercer the 24/7 customer service rep has helped to solve my problem very efficiently. He is the best representative. I really appreciate him.
By Hannah
January25, 2011
I would like to say thank you to Gilberto. He changed a flight for me and was very polite, kind and helpful. Excellent customer service!
By Dave
January25, 2011
Couldn't have been easier!
By Doris
January25, 2011
We have been very pleased with the service & efficiency of the trips we have planned with you over the past. Last year we were in Costa Rica,
Panama & Canada, this year we are headed for Spain. The flights have been comfortable & pleasant. Thank you again.
By Ralph
January23, 2011
Anatol helped me so well, and I am very happy with your services. I never had such a fantastic service in my life. Anatol did tremendous job, he was extremely helpful. Thank you.
By Elaine
January22, 2011
I really want to thank the agent for his persistence and help assistance. Thank you.
By Elia
January22, 2011
I would like to thank you for the help I got on changing my ticket. In specific I would like to thank Julius one of your employees because he was very helpful and polite. Thank you.
By Jon
January21, 2011
Thanks to CheapOair. Your price beat the rest. Very impressed! Thank you.
By Hsiu
January21, 2011
Dear CheapOair Staff: I've really been attracted by your online price and information, and want to share your website with my overseas friends. Thank you.
By Georgia
January20, 2011
Thanks to Monroe. I would like to thank him for all his work and great help.
By Kathleen
January20, 2011
Thank you very much for excellent service. The agent Espor was very helpful, considerate and patient. It was very easy. I certainly will recommend your service to everyone. Thank you.
By Gurminder
January20, 2011
I write to commend on the pleasant service of Raina who helped me in booking a trip. She showed initiative, was assuring, polite and patient in answering questions to my satisfaction. She provided an excellent service. Regards
By Telat
January19, 2011
ONE OF YOUR REPRESENTATIVES, BRITNEY FROM LAS VEGAS OFFICE, HELPED ME A LOT. I AM VERY IMPRESSED BY HER EFFORT AND DEDICATION. SHE HELPED ME TO CHOOSE BETTER FLIGHT FOR MY TRIP. I AM VERY PLEASED AND APPRECIATIVE. THANKS
By Tracy
January19, 2011
Dear CheapOair, I wanted to recommend one of your employees to some of my friends. He helped me in every way possible, and was very friendly as well. I could have never asked for a better expert. I am a first time flyer so he ensured me of every question that I had. I must say I had a lot of them for him. But he kept reassuring me of everything I had a concern about. I just want to say a job well done to Silas. He truly represents your company very well. Thank you so much for everything. Sincerely,
By Cathy
January19, 2011
Dear Stacie, I sincerely thank you for assisting me in making the changes that I needed. Your professionalism. Your expertise. Your courtesy is above the rest. Thank you, again,
By Mary
January19, 2011
You helped and made it easy in booking. You were really helpful. It’s a great job, we appreciate it. Thank you.
By Ivy
January19, 2011
Sullivan was patient and polite to hold a flight schedule for me. Serena took charge of the situation and helped me book a good deal and schedule. Thanks to both for efficient customer service and time management. Thank you
By Luke
January18, 2011
This sounds perfect! You are amazing! One of the people that can help re-install faith in humanity..... Thanks!
By Robert
January18, 2011
Thanks so much for your time to make this trip possible for all 7 of us! Thank you
By Youvonne
January18, 2011
Thank you Vidhi so much for the assistance and help you provided. Thank you for your calm and respectful manner in which you conducted yourself. Thank you
By Sabine
January18, 2011
Thanking Fred for all your help. It was your empathy understanding and ability to help me. Thank you for the amazing customer’s service.
By Ricklaub
January17, 2011
I want to thank Kasimir for his exceptional customer service. Because of Kasimir's exceptional customer service today, I will continue to use CheapOair services, and I will also recommend CheapOair to my friends. Thank you very much Kasimir for your time and effort and for being the most courteous and professional agent. Thank you.
By Maxwell
January16, 2011
Hi, I appreciate the service I received from your agent Rochester. He was very helpful and courteous.
By Peter
January16, 2011
Dear Ruth, Thank you so very much for working with me on our flights. I do appreciate and respect your time. We are officially "Super Fans" of CheapOair! Thank you for your patience and diligence, we hope that everyone we work with at CheapOair is as fantastic and helpful as you have been. You definitely exceeded our expectations!!!! Again, Ruth ~ THANK YOU SO VERY MUCH!!
By Abdoulaye
January14, 2011
Hello, I want to let you know that Karlor is wonderful and excellent at her work. Take care
By Thierry
January14, 2011
Hi Anson: Thanks for your hard work and patience. I will definitely look at CheapOair as my default for my future flight searches.
By Steven
January14, 2011
Thank you again Moiz. Happy New Year!
By Panayiotis
January13, 2011
I would like to express my congratulations to Anson who was a big help. He managed to resolve the problem. In just a few minutes, he booked our initial flights and we are very pleased with his precious help. Thank you.
By Jeanie
January13, 2011
I have used your services in the past and quite comfortable with the service. Thank you.
By Steve
January13, 2011
I booked my flights from Buffalo at a very good price and flight times.
By Paul
January13, 2011
Amelia, Thank you so much for your help and patience in booking our flights. You've provided exemplary customer service. With gratitude and kindness.
By Bret
January13, 2011
Hello, I wanted to express my gratitude for how Pascal handled my travel last weekend. He was very helpful and was able to change my flights and keep the cost down. Sincerely.
By Rochelle
January13, 2011
Thank you so much for all your help and assistance with our bookings yesterday. I'm so thankful that I found someone at CheapOair that could take care of our bookings. Have a wonderful day. Best regards.
By Cal
January12, 2011
Hello Vidhi - Thanks for being so helpful today with our booking. Your patience in answering our questions is appreciated. Good to talk with you -- stay warm. Thank you.
By Kelly
January12, 2011
I would like to thank Seth for helping me change my flight. He had a lot of patience, and was very helpful. Thank you.
By Erika
January12, 2011
CheapOair, I want to thank you for your wonderful service. I ordered a ticket on line. She wanted me to thank you for the service and treatment she received. She said she was treated like a Queen!! I want to personally thank you for making my Mom's trip very comfortable and giving her such exceptional service. Thank you to all.
By Vickie
January11, 2011
To Whom It May Concern at CheapOair.com; I have had occasion to work with Shannon for a recent booking and rescheduling. Shannon was
extremely helpful and extremely efficient. Not only did she perform the duties of her job with pleasure she remembered me personally. With
all the callers she must have on a daily basis I believe this is incredible. I will book with CheapOair again in the future. Thank you for
the opportunity to work with such a great woman! Appreciatively!
By Keith
January11, 2011
Lavina, I just want to thank you again for being so helpful in changing my reservations. You were very professional and extremely patient--my
compliments. Thanks you.
By Jon
January11, 2011
Hello, I would like to say a very good word for Vincenzo. He went above to find the information I needed for my trip. I would give him a
great big hug if he was right here. A very valued employee is for sure. Thank you.
By Lorraine
January11, 2011
I would like to share my wonderful experience with CheapOair. Campbell was outstanding. He was kind, courteous, patient, incredibly
professional and helpful. He checked and double checked everything; he handled my all calls very well and made the whole experience a
delight. He is a credit to the company. Thank you. Thanks again, from one very happy mum on behalf of the even happier traveler.
By Gurinder
January10, 2011
Franklin from your Customer Service Team assisted me with my booking today. I just wanted to say that he was very helpful and friendly. He was patient as well. I did book 5 flights through you guys and he helped me a lot. Thank you Franklin!!!
By Ralph
January09, 2011
Calvin couldn't have been nicer or more helpful. He suggested that we upgrade our tourist fare to Business Class to bring our ticket price up
to the original cost of our previous trip. Many thank Calvin! Well done, sir. Thanks to you all.
By Elisa
January08, 2011
I have just finished speaking with the representatives of cheapoair. Emannual was polite and responsive. I was connected with Germain. He was
extremely patient and, in my opinion, went above and beyond in order to attempt to assist me in my needs. Having worked in the customer
service industry, and at a large call center, no-less, I very, very much appreciate the time that Germain, and the other staff member took in
order to attempt to help me. Germain and Emannual was particularly kind, patient, courteous, polite, and extremely knowledgeable in regards
to your company’s policies and practices. I have been a customer of your website for almost 1 whole year, using it regularly to find great
deals and book any travels that I plan. I will continue to use your website, because of the willing and valuable staff that you employ,
because when you need to speak to a person, it's nice that there are great ones there to back up your already wonderful website. Thank you
again for your time and patience.
By Gary
January08, 2011
You guys are great. Thank you.
By Elaine
January07, 2011
Pansy, I want to take a moment to say THANKS. This is the first time I have used your service and it's a wonderful experience. For sure you
have a new customer. Thanks again for your help.
By Yvonne
January07, 2011
Thanks, you have the easiest to use site, and the cheapest fares. Thanks.
By Ron
January07, 2011
Ignacio, I would like to thank you for your extra effort on helping me with my problem. Thanks Again!
By Karis
January06, 2011
Winfred, Thanks again for all the help with this last minute ticket! As always you are so professional and helpful. I have been so impressed
by your kind service. Have a great day!
By Jane
January06, 2011
Thanks so much to Holm for helping me. He was so patient and knew just what to do. He gave 110% and helped with a couple of questions of mine
I really appreciated his kindness. Thanks!
By Dorothy
January06, 2011
I would like to say that Aaron has been extremely helpful and very patient in booking our flights. Aaron was very patient in answering all of our questions and addressing any concerns that we may have had. He double checked all information to make sure it was correct and reassured us that everything had been taken care of and even went the extra mile to tell us if we needed to talk with him or had any other concerns/questions that we could send him an e-mail and he would call us within 15 minutes. He is truly an asset to your company! Thanks!
By Kay
January05, 2011
Please convey to Yale our utmost thanks for his help and professionalism. He went above and beyond and for that we are thankful.
By Jordan
January05, 2011
Sutherland was beyond helpful. She had many ideas for resolutions and then executed.
By Tarsha
January04, 2011
Diana was a really nice agent and assist me. I will surely book with this website.
By Abdul
January04, 2011
I just wanted to say that I appreciate the help from Mohammad today. He was a great guy. He helped us through the process of booking our tickets. We appreciate it a lot.
By Jacquelyn
January04, 2011
Thank you so much - I appreciate your Customer service.
By Dennis
January04, 2011
Stewart is great. Thanks to Stewart everything was straightened out. THANK YOU STEWART.
By Ruth
January04, 2011
Ms. Shannon is an outstanding employee within your organization, very professional and helpful. We all need employees like her.
By ED
January04, 2011
My wife’s trip went very well and it was all it should have been, simply great, well done. Great job, folks, thank you so much.
By Amber
January03, 2011
I always shop through you for my flights, you have the best prices, and I've never had a bad experience. I always see your ad's for great deals.
By Timothy
January03, 2011
Leone provided very good assistance. You should be commended on hiring such kind, helpful, and considerate people. I will definitely use your company in the future for my travel needs.
By Donna
January03, 2011
Ms. Shantele Batts is polite, helpful, efficient, and respectful of her customer's time and pocketbooks.
She made the appropriate modifications for me and worked diligently to try and save me as much money as possible. She was calm, courteous and communicative through it all.
Thank you for having her on staff. She was a lifesaver
By Ramiz
January03, 2011
I have booked a flight from Toronto to Tel-aviv with cheapoair and everything was o.k. Good price no problems. Thank You
By Tom
January03, 2011
Vanessa was very patient dealing with my issues trying to get the right flights. I felt that she truly went above and beyond her expected duties. For this I am grateful. This is also my first time booking flights through CheapOair. Because of Vanessa I will now be a regular long time customer and will refer all of my friends and family to CheapOair.
By Marcin
January02, 2011
We appreciate the help provided by Hardy. Thank you very much CheapOair.com and the wonderful job by Hardy! We will recommend you for our family and friends as the best agent!
By Karyn
January02, 2011
Great booking easy you were cheaper than cheapair.com for the same flight..! Yay!
By Lorrie
February28, 2011
Julio was awesome! Thanks for all of your help and understanding! I appreciate your outstanding customer service and determination to give us a great rate! Great Service! Thank you so much.
By Campbell
February28, 2011
Well done Juliet. Thanks for all the help, Great Job!
By Christine
February28, 2011
Skye is an extraordinarily helpful agent. Thanks for the best service!
By Mary
February28, 2011
Thanks to CheapOair for all the great service. Great Job!
By Roger
February28, 2011
I recently booked a trip to Florida with you for myself and my girlfriend. I was most happy with your help in the booking of the trip and was very impressed with the price you charged! You sent me a new schedule very promptly and I was most impressed with your service. I will recommend your company to all my friends and acquaintance for any booking of trips as I am really satisfied with all your services. Thanking you very much. Great job!
By Maurice
February27, 2011
I would like to thank Kurtis for providing me with great customer service. His skill and patience was top notch. Thank you for having someone like him on your team. Great Services!
By Karen
February27, 2011
I want to thank Tanner, and want to give him the highest compliments for his helpfulness, professionalism, and follow-through. Tanner was fantastic to work with. Tanner worked with me patiently offering all best suggestions and alternatives. Tanner is a gem of an employee, does your company proud, and has assured that I will start my bookings with CheapOair in the future. Thank you again, Great Service!
By Jean
February27, 2011
Thanks for all the help. Thank you so much for the best service which you provided. Thanks!
By Dianna
February26, 2011
In booking this flight the agent did an absolutely outstanding job at booking my reservation. It was not an easy task at all. Trying to coordinate our travel arrangements with a previous arrangement was very challenging. The agent was very patient and understanding of our needs. Thank You so Much.
By Campbell
February26, 2011
Thank you so much! You were a great help on making changes on my trip. Your company should be very proud of you as a person and as an employee your qualifications are exceptional. You were very understanding to my needs and your customer service skills say a lot about you, and the way you handle your job. Because of you and the way I was treated I will be a loyal customer of CheapOair. Thank you so much.
By Carolyn
February26, 2011
I was assisted by a Mr. Holm Dawson, who took great care of me at a very difficult time in my life. Thank you Holm Dawson. I really appreciate all your effort and help that you provided to me. Thanks a lot!
By Malik
February23, 2011
You did excellent work in resolving the issue which I was facing in a timely and very responsible fashion. Your communications were prompt, timely and courteous. Please accept my commendation in doing all this, and I assure you my family would continuously patronize your organization. Great job!
By Weldon
February23, 2011
I really appreciate Birva and want to thank her for the great service she provided to me. She took the time to explain every detail. She saved me a lot of time and also money. Birva's customer service skills are superior and I will gladly use you service for all of my travel needs because of Birva. Thank you so much.
By Nancy
February23, 2011
I want to thank Graham for his quick reply. And thank you for the great customer service. I appreciate all your help. Thank you.
By Mitchell
February23, 2011
This is wonderful. Thank you so much for your quick and appropriate response. I really appreciate you for the time and effort you utilized to serve me. Thank you for all the help.
By John
February23, 2011
I really appreciate Birva for her best assistance. And because of Birva I would like to use CheapOair service again in future. She took the time to explain the details regarding a change I would like to make. She saved my lot of time and also money. Birva's customer service skills were superior and will gladly use CheapOair for all of my travel needs because of Birva.
By Ms.Todd
February23, 2011
Moiz is a great customer care executive. I am a regular customer and make all my arrangements with him and cannot thank him enough for all his help. Moiz is AWESOME!
By Shapiro
February23, 2011
I want to thank Akiko for providing me great service. Akiko was professional, understanding and patient. She was able to make all the necessary arrangements for me and I will continue to use us. Thank you!
By Janice
February21, 2011
Thanks to Holm Dawson. He was a big help to me. He did an outstanding job helping me. He spent time going over my options for flights and car rentals, helped me out very patiently and resolved my issue pretty well. Thank you so much Holm Dawson for all your help.
By John
February21, 2011
I was presently surprised and the ease of booking my flights through CheapOair. I had sent an email asking a question and was happy to see that I had been given a reply that was thorough and prompt. So far this has been a pleasurable experience. Thank you!
By Larry
February20, 2011
Holm Dawson went the extra mile to understand our dilemma and to find a solution that was acceptable to us. He really did a nice job, was courteous, and friendly. I really appreciate the great help by Holm. Thank you so much.
By Yifan
February19, 2011
I have booked tickets from CheapOair for three years. I liked it because it always provided the best price. I really appreciate CheapOair for its best service.
By Mei
February19, 2011
The answers from the emails are pretty good. They are relatively quick. I am very satisfied with the following up answers from Graham. I think this is a good way to get in touch with and get answers from CheapOair. I recommend my friends to check CheapOair when they look for cheap tickets. Thank you very much!
By Lesa
February19, 2011
Shoneesha Lee was my customer service representative today and all I can say is you need to hire more people like her. She was polite and upbeat customer service representative we dealt with. She is amazing customer care executive and I really appreciate her. Well Done!
By Rosemary
February19, 2011
Simeon did a great job helping me clear up a last name misspelling! He was so kind. He should get a raise for doing such a good job and I will use your services again and recommend you to my friends. Thank you so much.
By Doreenq
February18, 2011
Thanks for the excellent service. Great Job!
By Kent
February18, 2011
Ms. Vidhi Dharia was very knowledgeable, understanding and patient and made the changes in a very professional way. Without putting us on hold, she stayed with us and accomplished the changes. Thanks Vidhi for your great help.
By Charles
February18, 2011
Thanks for helping us with our issue. We appreciate your patience and we are very happy with the cooperation we received from zenon and CheapOair. Thank You!
By Marlene
February17, 2011
Dear CheapOair, I would like to bring to your attention on one of your Employees that helped me today on the phone to book my flight. I proceeded to call the number posted on your site and was blessed by a very sweet and understanding young man. He not only was patient with me but cancelled the flight that was wrong and proceeded to help me get a wonderful. His manners and professional attitude was outstanding in my book. I can't thank him enough for working with me, His name was Franklin and I command him greatly and because of his great service and help I will continue to book my flights out with your company from now on. Thank you again Franklin.
By Joan
February17, 2011
Thank you for the help you had extended in resolving my issue. I appreciate that you followed my problem and kept me informed about the progress. I am thankful that eventually you rectified the incorrectly booked ticket. You were extremely courteous over the phone and executed your job in the most professional manner which again is a rarity these days. I confirm that you are a wonderful representative of CheapOair. Wish you luck for all your future endeavors. Thank you!
By Timothy
February16, 2011
Thanks for your great tips, it really helped me get all the Information that I wanted from Singapore Airlines. Thanks a ton.
By Sarah
February16, 2011
I wanted to let you know that Aurelius assisted me last week on making reservations for a family vacation to St. Kitts. It was a complicated reservation as we have nine of us traveling and we weren't sure whether we all would be traveling from the same city. He understood the issues we were trying to figure out and he even called one of my sisters to confirm details. He was very patient and didn't rush with the call. . I really appreciated his excellent service and advice. Thank you so much.
By Ginette
February16, 2011
I have used CheapOair before and I have always had a pleasant experience with your service. Even when I had trouble booking my flight, I have always received the highest quality of service from your customer service. I would definitely use CheapOair again and would also recommend it to my family and Friends.
By Natasha
February16, 2011
Dear Alan, Words cannot express how grateful I am for your help yesterday. It is truly comforting to know that there are still very good people who sympathize with the person and not just care about the business. My family is truly appreciative for you, your kindness, and CheapOair for the best service. I am eternally grateful. This was my very first time using CheapOair and now it will not be my last! I pray a special blessing upon you, your family, and your company! May God bless you tremendously and may you be promoted swiftly! I will definitely ask all of my family and friends to use CheapOair every single time they fly and that is because of you. Thank you.
By Beverly
February15, 2011
I sincerely appreciate CheapOair for the quick response and speedy resolution of my issue. I apprehended a booking error and a missing email to my address. Though I had not used CheapOair before, everything worked out fine and I am happy to see my problem resolved in a professional manner. My itinerary was emailed to me and everything was just perfect. I would recommend and definitely use CheapOair in future.
By Pedro
February15, 2011
Valerie was very compassionate and her customer service was remarkable. She went beyond the extra mile looking for the best flights at the best price. Valerie you did a great job, you are wonderful. Keep it up!
By Nancy
February15, 2011
I am really grateful to Alan who helped me straighten out the error I made while booking 11 tickets. Thank you so much for having such a willing man to accommodate me.
By Marcia
February14, 2011
I would like to express my appreciation to your booking agent Juliet. She was totally professional along with helping me find an alternative flight. Juliet was extremely helpful and courteous. I am very happy with the service that she provided me.
By Colleen
February14, 2011
I wanted to tell you about the helpfulness of Schuyler Wilson. Thanks to Schuyler’s expertise he sorted out the problem which I had. He is very pleasant & accommodating on the phone. Thank you!
By Raquel
February14, 2011
Kirby was very helpful and if he wasn't sure of an answer, he would find out. It took time but he was very helpful and successful he even gave me his email just in case any other issue arises now or in the future. Thank you.
By Jose
February14, 2011
I would like to congratulate Mr. Bevan Jones for the outstanding service I received from him. His concern for my trip went beyond the line of work. Thank you very much for the great assistance.
By Brooke
February14, 2011
I want to thank Verona for the great help she provided to me. I appreciate the waiver of the fee given the circumstances. Thanks for the best service.
By Cindy
February14, 2011
Verona, I would like to thank you for all the help and assistance in resolving my issue. I sincerely appreciate your time and patience while attending my questions.
By Felicia
February14, 2011
Thanks for the best service. That looks good. We appreciate it very much. Thank you.
By Gary
February14, 2011
I really appreciate the professional handling of your customer care executive. Thank you so much for providing with best assistance.
By Richard
February13, 2011
You guys have been great with your web site and it is very easy to book a flight with you. I will continue to use you for most of my flights in the future. Thank you for your response. Great Job!
By Larvi
February13, 2011
Hi CheapOair! I just want to let you know how good, patient, kind your customer service person Vincenzo is. He did a fantastic job taking care of business. .He made it so easy and comfortable for me!!! We will definitely buy more ticket from CheapOair and would like to ask him again next time!!! Thank you Vincenzo for a job well done!
By Alex
February12, 2011
Thanks to Marilynn. She was an absolute gem! I never would have imagined running into so many problem using my computer. Marilynn helped me in rectifying the situation. She was helpful, friendly, and extremely understanding. I work in the hospitality industry as a senior manager and having someone as polite and patient and caring as Marilynn on my staff would be an honor. Thank you for everything. I will definitely look to work with Marilynn again in the future when booking flights. Thank you!
By Shirley
February12, 2011
Mr. Salazar: I just want to tell you how much I appreciate your help today. You were so kind and courteous on the phone with me. If you treat all your customers in this manner, I am sure they book lots of travel plans with this company. Again, THANKS. You are very much appreciated today. Thanks!
By Alexander
February12, 2011
Maritza, regarding my reservation was very helpful and had handled the important situation very calmly. And after the help which I received from Maritza I would like to continue using the services of CheapOair. Well done Maritza.
By Angela
February12, 2011
I appreciate the professional handling of our flight changes. Marty was very helpful, understanding, kind and patient with us. It is very hard to find such great customer service. I will use you for all my flight bookings and will recommend your company to all my friends and family. Marty is fantastic with his customer service. Thank you again.
By Marion
February11, 2011
I want to thank you Pascal for talking to me and taking the time to make things right in a comforting manner. Thank you so much for sorting out my problems. Thank you for all you did for me. God bless you.
By Jan
February11, 2011
I would like to thank you for the outstanding help you provided me with the arrangements for my flight, hotel arrangements, and you were so helpful, understanding of my questions, and took your time into looking and checking things out. You are so knowledgeable, and helpful. Thank you very much.
By Linda
February10, 2011
I want to acknowledge the great service that Shannon provided in helping to change my flight. She did so quickly and efficiently and she saved me a great deal of inconvenience by this change. Furthermore, she went the extra mile with her follow up phones calls. Her efforts were greatly appreciated. Thanks for the great assistance that you provided.
By Brooke
February10, 2011
Thanks to Verona for the great help. She was very reassuring and helpful. I was also pleased that she called so quickly after I posted my requested on the website. Thank you so much for the great help that you provided. Thanks!
By Frank
February09, 2011
Dear Vidhi Dharia and CheapOair: I am writing to express my sincere gratitude for the very helpful manner in which you accommodated me recently. She was kind, professional and understanding customer service executive. Thank you Ms. Vidhi and CheapOair for the excellent and outstanding customer service I received. We look forward to future travel business with CheapOair!
By John
February09, 2011
Just had a wonderful experience with your agent Holm Dawson. He helped changed a flight in my itinerary - booking. He was very professional and was a great help. Thank you.
By Robert
February09, 2011
I spoke with Nickson. I am extremely happy with the way he handled my call and provided me with such great help. Nickson did a great job. I really appreciate his help and assistance. Because of his service I would like to be a permanent client of CheapOair.com
By Janice
February09, 2011
Paola is a very special booking agent! She really took the pain out of the itinerary change for me- taking possession of my problem and searching all the possibilities until we resolved it. Thank you so much for the help and assistance you provided me. Thank you!
By Pierre
February08, 2011
I spoke with Verona this afternoon about an issue regarding Aeromexico. The information she gave me is useful to my refund regarding cancelled tickets by Mexicana. She was very helpful in the refund process. Thanks for all your help. Thank you!
By Michelle
February08, 2011
I spoke with Holm Dawson. He was willing to take his time with me to look at multiple dates and airports to find us the cheapest rate available. In the future, when I make plans to fly out again, I will definitely use CheapOair and make my bookings with Mr. Dawson exclusively. He is an asset to your company and a true professional at his work. Thank you for retaining an employee like Mr. Holm Dawson and I look
forward to booking again.
By Brenda
February08, 2011
Hello Heidi, You are wonderful. Thanks for providing excellent customer service.
By Jane
February08, 2011
Wow! I cannot thank Lori enough for going to help me with Spirit Airlines. I will always use CheapOair; they go out of their way to accommodate! Thanks for the best service and great help assistance.
By Eileen
February08, 2011
I always appreciate your prompt and effective service. Thanks for all the help.
By Scott
February08, 2011
Thanks to CheapOair for your kind heart in helping us through a hard time. Skye thank you for the help and great assistance you provided. God Bless you! We appreciate you and CheapOair for your help, and if we can ever help you, you can count on it!!!!
By Morgan
February08, 2011
To Graham, I wish to thank you on your fast response to my questions on flight payment. I will give your customer service agents a call, to make payment. Again thank you for your help in this matter.
By Geri
February08, 2011
The representative was very helpful in arranging our family vacation. Thank you so much for the great assistance.
By Cheryl
February07, 2011
I want to thank Rafael for the kindness I received. Rafael was most helpful and pleasant on the phone and answered all my questions without any problems. I will deal with you again because of the kind service I received. Thank you.
By John
February07, 2011
I want to thank CheapOair for the great hospitality. Thanks for providing me great service and assistance. Thank you.
By Ilene
February07, 2011
I want to thank CheapOair for the great hospitality. Thanks for providing me great service and assistance. Thank you.
By Barbara
February07, 2011
Aden is an extremely well spoken, polite and patient man. He even went as far as to provide me great help and assistance. He was extremely polite and patient with handling my request and also versed me about recent security measures at airports. He was wonderful and I would highly recommend him and your service to all my friends. Thank you so much for your assistance.
By Elisabeth
February06, 2011
I had the nicest agent and a great experience. I will Book again with you. Thank you for your great help and assistance. Thanks
By Russ and Nancy
February06, 2011
Malvin, Thanks for all your assistance. This was our first time using the company you work for but because of this, it won't be the last, you have moved up to first choice in the reduced flight pecking order. Thanks again!
By Toni
February06, 2011
I would like to compliment a young lady who helped me this evening. She was very sweet, very helpful and professional. She provided me with best help assistance. Thank you.
By Gio
February06, 2011
I booked the wrong month on your website and Malvin helped me in solving the problems I was facing and provided me with best help assistance. He was a true profession. My family, friends, and I will continue to use CheapOair for future bookings.
By Paula
February06, 2011
Thank you very much for your response to my inquiry. Since my initial email, I have received a booking confirmation from your website with airline confirmation numbers. With those, I was able to secure seating via phone with each airline. Thank you again for your great assistance.
By Jane
February06, 2011
Your representative was most helpful to me in a difficult situation. Thanks for all the help.
By Huntly
February05, 2011
I received the highest quality of service from your representative, Mr. Evon Foster, this morning regarding a change to my flight. He was clear, helpful, quick and very supportive of my needs in this matter. I give him high praise, and I will use your organization again on my next flight needed. Thank you.
By Sarah
February04, 2011
I want to thank to CheapOair for providing the best service and great assistance. I have been using CheapOair since I started traveling fairly often in 2008! Since then, I have used it to help friends plan trips and I always recommend it if I hear someone is traveling. Thanks you.
By Karen
February04, 2011
Asher was extremely helpful in showing me how to book a car on your website to compliment my air booking. Asher was kind, patient, professional and went beyond what he was required to do to make my experience with your company a good one. Additional, he educated me on how to effectively manage future travel/booking arrangements when visiting your website. I want to thank Asher for his exemplary work to support the ongoing customer satisfaction and loyalty to the company. Thank you.
By Achsah
February04, 2011
Mana is very professional, knowledgeable and courteous. She was able to calm my panic attack, and it was a pleasure to be served by Mana. Mana keep up the great work!!! Thank you.
By Catherine
February04, 2011
I would like to compliment Cynthia in your Billing Dept. She handled my problem patiently and provided me great assistance. Thanks Cynthia.
By Daniel
February04, 2011
Remus is da bomb! Thanks Remus for the great help and assistance you provided me. Thank you.
By Veronica
February04, 2011
I would like to thank Moiz as he provided me all the help I needed. Moiz was pleasurable to speak with, very patient and professional. He listened to all my needs and was able to solve them. Thank you Moiz!
By Gloria
February03, 2011
Thanks for the great service! I was surprised with the quick response time. Not only do I intend to use your service for future travel, I have recommended it to several friends. Thank you for your time to respond promptly to my questions. I am thanking you again for your support and service. You are doing great work. Again thank you for your all help and assistance.
By Art
February03, 2011
ShannonI want to thank you for your great service. Thank you very much for the response to my questions and for the updated booking confirmation.
By Barbara
February03, 2011
I was very pleased. Thanks for the best help you provided to me. Thank you.
By Sue
February03, 2011
Mana was courteous, efficient and thorough. She made booking my flights and car rental easy, and I am grateful to her for doing her job so well. Thank you.
By Fernando
February03, 2011
Thanks Kasimir, I appreciate your quick response and your genuine abilities to fix the issues. You are a great asset to your company. Best wishes. Thank you.
By Jonathon
February03, 2011
Thanks for the great help and assistance that you provided. Thank you for being so helpful, gracious and responsive. This speaks well of your firm. I'm very pleased by great service. Thank you.
By Grace
February02, 2011
Shannon Mindez did an absolute amazing job. She got us our full refund after our flights were canceled. She was nice, patient, and completely wonderful and she just did a wonderful job! Thank you so much to Shannon for this outstanding job. Thank you.
By Haitham
February02, 2011
I want to thank Mr. Blake for the excellent level of service and knowledge I just received from him. He was courteous, friendly and patient in making sure all the details were taken care of. I appreciate all his help and assistance he provided to me. Thank you.
By Email
February01, 2011
Thanks! It’s been real pleasure to deal with customer service for my booking trip. Thank you.
By Elvis
March31, 2011
I am very happy with the service that was provided to me by Skye. He was a very calm and patient young man and I am very thankful to have had his help with my problems. He is the reason I decided not to cancel my ticket. Overall I am satisfied with my reservation because of him.
By Mary
March31, 2011
Timothy at CheapOair helped me to correct a mistake I made. He deserves a lot of credit.
By Eva
March31, 2011
Hello! Thank you for the answer. Yes, the booking really worked, I used the American telephone number for my American Express card. I appreciate very much your service and prices. I have written some words about it. The prices in CheapOair are much cheaper. I appreciate that you phoned me for being secure of my identity. CheapOair is really a serious company. I'm very thankful. I'm sure we are going to use CheapOair next time we are going for holiday. Thank you!
By Jessica
March30, 2011
I just want to inform that your agent Juliet was the best agent I have ever dealt with in my many years of travel. She was a pleasure to deal with, and her logical approach to helping me make changes to my reservation has made my first time using your company a very pleasant experience. Because of Juliet, I will be a long term repeat customer and will also be referring all my contacts in your direction. Thank you!
By Alexander
March30, 2011
I want to thank Irina for providing me great customer service. I am very happy with the service received from Irina. Irina was on point and on time, I called CheapOair to change the seat for my Wife, and Irina went out and beyond by even calling the airline. Thanks to Irina for being so helpful. Great Job Irina!!!
By Mike
March30, 2011
To James Manager / Supervisor, CheapOair. I have been on the road for over 2 years now traveling every weekend. And have used all the services. This is the first time that I have been taken care of by someone who was professional and had the perfect attitude. James took a bad situation and in a calm and caring manner took care of and fixed my problem. You have a future customer and a great employee or I should one of your new leaders.
By Nicholas
March30, 2011
I would like to tell you the man that booked my flights did an outstanding Job. Very helpful, he was also the only one to ask me if I wanted to buy the insurance on the ticket. I’m sorry I did not ask his name. Thank you!
By Prajakta
March30, 2011
Hello Zenon! Thank you very much for your help
By LeAnn
March29, 2011
Just wanted to say that Tina in the schedule change department was awesome! She was very personable and friendly. I appreciated her professionalism and approach in helping me with a schedule change.
By Magdalena
March29, 2011
Hi, your staff has really been supportive. I came to know of CheapOair only last October/November 2010 when I wanted to book ticket for my son who is presently studying in Arizona. We live in Dubai and our Citibank Master Cards are not accepted to book on line, that is the time we
contacted your office and your staff were cooperative and supported us and helped us to book the ticket on line. My son also booked his ticket yesterday through your office - Phx/Dxb/Phx via Emirates. All the best!
By Eden
March29, 2011
My compliment for the very nice man I spoke to making my bookings from MSP to Chicago. Thank you!
By Dharmesh
March29, 2011
Sidney solved a tough case with patience. Good Job!
By Sadia
March29, 2011
I liked getting my air tickets and car rental with cheapoair.com. Customer service were helpful, to the point, knew their stuff and I felt I was getting a deal. Thank you!
By Paula
March29, 2011
This is the first time we have used this site and we really enjoyed how easy it was.
By Ml
March28, 2011
Antwan and Jennifer, First of all, I want to thank both of you for all the time and effort you put into resolving this issue. It's been a pleasant experience working with you.
By Beatriz
March28, 2011
Dear Suzy! Thanks so much for your prompt and complete answer!
By Kathy
March28, 2011
I would like to compliment Osmond on his help today. My daughter had an accident while travelling in Bangkok. Instead of continuing her travelling we had to get her home. She is on crutches making getting around very difficult and painful. I called today to see what my options were on her May 12th flight we had purchased with CheapOair. Osmond stayed on the phone with me for almost 2 hrs until he found and confirmed a convenient flight.
By Myrna
March28, 2011
Austin did a great job booking my flight!!!
By Adriana
March28, 2011
Konrad was very persistent and helped me change my flight with the best possible fees. I really appreciate all his hard work. Thank you!
By Vasanth
March27, 2011
I am very happy with CheapOair. I am very satisfied with the services and assistance provided to me by the customer service agent Valentina. She was extraordinary, helpful and very courteous. Great Service!
By Maria
March27, 2011
Hello Vita, Thanks for excellent customer service over the phone. Thanks again!
By Nancy
March26, 2011
I had an incredibly good experience with your company. As a result of the diligent efforts of Perry, five minutes after booking my daughter's trip to Tampa on April, she called to tell me her friend had no place for her to stay. Unfortunately, I had not purchased travel insurance, so I thought seeking reimbursement would be a lost cause. Thankfully, I was wrong. With great patience, Perry contacted the airline representative to arrange for compensation. Perry was courteous, thoughtful and professional, and because of him I will use CheapOair for all of my future travel needs. I will certainly encourage friends, colleagues and family members to do the same. This was the first time I had used your company. It is representatives like Perry that keep people coming back. Thank you so much, and I look forward to my future business with you.
By Carol
March26, 2011
This is to let you know that Georgio was very polite, helpful and informative when I booked a flight on March 26, 2011 for Toronto to Panama City, Florida for myself and my mother. THANK YOU for the excellent service, Carol.
By John
March26, 2011
Gene, Appreciate the confirmation of our flight. Thank you!
By Mareaka
March26, 2011
Brendan was very helpful and willing to assist at any measure. He was polite throughout the whole conversation and even booked a second flight for me. He has great customer service skills. Great job Brendan…. and thanks a bunch!
By Pablo
March25, 2011
I am very pleased with your customer service representative Mr. Campbell. He was no less that excellent and is the kind of person that makes the customer feel like a million dollar individual.
By Jane
March25, 2011
I would like to express my thanks and gratitude to your company for its fairness and expression of honesty. You have shown me the kind of company you are and I will not fail to use CheapOair for my next travel plans. It is indeed refreshing to see a company stick to honest values! Thank You and God Bless You, Brenda. I'll use that 75.00 to buy something special for my new grandson I'm going to see in Hawaii LOL!!!!!!!
By Am
March25, 2011
I would like to tell you that I was very pleasantly surprised by the courtesy and competency of a young man named Salvador who assisted me with a reservation. I was having some difficulty getting my reservation on line and he helped me to get a clear result. He was very patient and went beyond the usual courtesy to see that I received the information I needed. Please know that I will consider using CheapOair when I need to travel.
By Lisa
March25, 2011
Anton was our representative and I believe he did everything he could to cancel our first reservation and get us a new one that saved us about $200. He stayed with us on the phone till all the emails came through so that we could see the entire transaction. He was the best representative I could have asked for. He was professional, polite and efficient. I would totally use CheapOair because of representative like him. A big hug to Anton, he is the best.
By Fahreen
March25, 2011
I am so impressed with the service which was provided to me by Deon. I am very thankful to Deon for the assistance handling and getting my tickets easily. Thanks for all the help.
By Ben
March24, 2011
Your customer service agent was extremely helpful. Thanks for the all the help.
By Reginald
March24, 2011
To Whom It May Concern, I would like to comment on the excellent service I received from, Vidhi she went above and beyond her duties to insure our reservations were changed and even made sure of our seating arrangements. Great Service!
By Stacey
March24, 2011
I often have to book flights and make hotel reservations at the last minute due to the nature of the legal business. As such, I wanted to let you know that when unforeseen circumstances necessitated a cancellation due to a trial being vacated, the gentleman who helped me was so very nice and efficient. His name is Vincenzo, customer service office. He got the reservations cancelled and the money credited to my employer's MasterCard quickly. I absolutely love your service and will continue to use it in the future for our office travel needs.
By Karen
March24, 2011
I recently booked a flight online with you for the first time. The process was great and very efficient. Good Job!
By Hephzibah
March24, 2011
Thanks for your speedy response. This certainly improves my sense of your customer service.
By Irene
March24, 2011
Just to let you know that Kurtis at CheapOair was enormously helpful and endlessly patient, helping my husband and I get just what we needed on our flight. Many many thanks. Truly yours, Irene
By Jane
March24, 2011
Stevie was patient and he tried every possible option to get the best available flights for me and finally succeeded. I used CheapOair for the first time and I am very sure that this won't be the last. Great Service!
By Patrick
March23, 2011
Please pass along our thanks to Jack for all of the help in fixing up many hurdles in getting a ticket for my sister to travel from MIA-EZE-MIA. First he had to find alternative flights due to computer glitches wrongly advertising a low fare. He then had to call back twice to confirm that the new itinerary was okay, add on a lap infant, then fix a the name on my sister's ticket due to her passport name being different than her common name. Thanks for your patience and hard work Jack.
By Amy
March23, 2011
I want to thank Valerie for providing me with exceptional customer service. I have made 3 other reservations with Valerie and I will use CheapOair for all of my travel needs in future also. Thank you so much!
By Joanne
March23, 2011
Thanks for responding to my request for ticket number. Your assistance is greatly appreciated. Thanks again!
By Martha
March23, 2011
Thank you for the clear information and good service.
By Annalyn
March23, 2011
Dear Suzy, Thank you for the quick action, I appreciate it so much. I will inform the Philippine Airline office for our ticket confirmation. More power! Annalyn
By Patt
March22, 2011
I want to thank and compliment Silas for the excellent service that he provided me in adjusting my reservation, I was so distressed and he was very calming and reassuring that he would be able to work everything out for me and he did. I so appreciate all the time he spent in doing this for me. Thank you so much.
By Kazemzadeh
March21, 2011
Anton did a great job helping book my travel. Great Service! Thank you CheapOair!
By Cindy
March21, 2011
Dear Estefan, I just wanted to thank you for the great work you did in helping us in getting flight package to Tampa. You were just awesome, great help, great service. Thank you so much!
By Anisha
March21, 2011
Hello! This is Anisha and I am writing this to express my feelings towards the exceptional customer service that was provided to me by Marco. He was very well mannered and very helpful agent. He even called me back like he said he would to help me. His service was beyond exceptional and I see myself doing service with your company again. Thanks for all the help. Great Job!
By Wendy
March21, 2011
Dear Sir, I would like to tell you how much I appreciate how well Marco takes care of his customers. He has been very diligent in making sure I have the most for my money, and with a short time period. I think you should be very happy to have such a good worker. Thanks CheapOair!
By Newton
March21, 2011
Dear Nikolas, I wanted to take a moment to thank you for following up with me. This was my first experience with CheapOair. Regardless, it was admirable of you to call back and try your best to improve the situation. I truly did appreciate your efforts. Thank you so much for the great help.
By Timothy
March21, 2011
Pierre your customer service skills are excellent. If all of your representatives are as diligent as you Pierre, I will use Cheapoair for all of my travel needs and will advise my entire company to contact CheapOair as well. Keep up the great work!
By Beverly
March21, 2011
Thanks to Ponty. My son and I made all connects without any problems. Appreciate your willingness to ready to help if needed. Beverly.
By Ramesh
March20, 2011
Hi Georgia, Thank you so much for all of your help in trying to resolve my reservation issues. Thank you so much!
By Denny
March20, 2011
Gilbert was very pleasant. Gilbert took care of all my concerns very well. Customer service of CheapOair is very good. Thanks for the great service. Good Job!
By John
March20, 2011
I need to pass on my 1st experience with CheapOair as it was superb! Cameron helped me through the changes and kept my costs to an absolute minimum. This is the type of service that will bring me back to your web site for future flights. Cameron's professionalism and diligence at keeping my costs to a minimum should be commended. She was very pleasant to speak with and knew her job well. Thanks for all the help!
By Beth
March20, 2011
I would like to thank CheapOair for giving us the best deal in town. I most especially thank
Bevan for his excellent customer service. We are group of seven booked by Bevan for round trip flight to Rome from Sacramento CA. He was kind, very patient, and he did above and beyond his call of duty. Thank you so much Bevan! We will recommend CheapOair to everybody.
By Gen
March19, 2011
I'm actually delighted with your services - fast, easy-to-understand, honest, and competent. Thank you. In future booking air flights on your site will be pretty much preferable not only for me, but also a strong recommendation to my friends and acquaintances in their intention to book air tickets online. Great Service!
By Joel
March19, 2011
Dear Heidi, I want to sincerely thank you for the excellent and professional service you offered. I will definitely recommend you to others as I also do business with you in the future. Thank you so much!
By Marita
March18, 2011
Thank you very much for your kind accommodation. I highly appreciated it. Thanks for all the help.
By Joyce
March18, 2011
Thanks for all the help. Booking was very easy. Questions were very clear. Great Job!
By Irene
March17, 2011
I recently booked a flight with Anson. Anson was thorough and successfully negotiated the system to help me. Thank you for the service and thank you for efficient, courteous service. Great Service!
By Richardson
March17, 2011
We would like to give special thanks to Birva. She helped us find a cheaper price and very good deal, and we hope that this will be a very good recommendation for her career.
By Gloria
March17, 2011
I approve the cancellation and thank you very much. Heidi you are a great customer care representative! Great Job!
By Helene
March17, 2011
Thanks to Kurtis and the supervisor at Customer Service for their professionalism in finding a solution to a difficult situation. You came through with flying colors. Thanks for all the help!
By Jeanne
March17, 2011
Experience was fast and efficient. Thank you so much for the best service. Great Job!
By Ellen
March16, 2011
Dear CheapOair, I want to take a moment to compliment Anton on his friendly and persevering efforts. He spent a lot of time with me figuring out a difficult multi-destination travel itinerary for me and my daughter. I could not have succeeded with this booking without his very helpful efforts. He is definitely one of the best reasons I can think of to return to you when I make travel arrangements in the future. Thank you for such a terrific employee. Great Service!
By Dianne
March16, 2011
This evening we booked flights for three couples from Baltimore to Ireland. I was most impressed with Rochester. He was incredibly helpful and patient finding us the lowest airfares for 6 people. He spent a long time to help us find the lowest rates at the dates we wanted. He is a wonderful employee! Thank you so much.
By Nancy
March16, 2011
I want to commend your agent Lavina who has been more helpful than any employee of that type that I have ever dealt with in my 70 years. I called CheapOair because I had booked through them on a trip to Europe previously. Lavina answered my call and was so very nice from the beginning. I asked if the airfare I had found could be matched (it was about $50 lower than yours) and she went and consulted with a supervisor and got permission. That was a tremendous relief to me! Lavina has also been most helpful about getting seat assignments, special meals and insurance. I have been so impressed with her that I have recommended her to a friend making arrangements for a group going to Africa and I will give her information to any I hear of needing international reservations. She is a jewel!
By Alan
March15, 2011
I had conversation with a Brittany. She canceled the one itinerary and helped me to book another. She even helped me to receive back a greater refund that I thought I was going to receive. This is a compliment to Brittany for "hanging in there" and helping me out. Thank you so much.
By Josie
March15, 2011
I want to thank Tina, the agent at CheapOair. She took care of my dilemma I was dealing with on our trip to rescheduled trip to from okc to Dallas to Frankfurt, Germany. She was friendly, courtesies and very patience and understood my needs. Has done a very good job and loved it...Very much appreciated Tina help. Thanks for the great assistance.
By Rene
March15, 2011
Aloha from Hawaii. Osmond did an outstanding job resolving a problem I had with booking on-line. He was courteous, professional and was able to resolve my problem with my booking. He did an excellent job. His supervisor, Stuart, was also very nice and told me other customers have taken note of his desire to assure customer satisfaction. Great Service!
By Tina
March15, 2011
Thank you Pansy! I appreciate you handling this situation so quickly. Thank you so much.
By Carol
March14, 2011
I really appreciate CheapOair for its great and valuable service. You had good price and made it easy. Thank you so much.
By Sophia
March14, 2011
Hello Kasimir, I wanted to tell you thank you for booking this flight for me. You handled my call very well. You were able to get the flight for me I requested and made a way for 7 passengers I was requesting to all come on the same flight. Again, I wanted to let you know that I appreciate the help and support in this purchase and thank you for the high level of customer service. Thank you so much for all the help. Have a wonderful week.
By Ahmad
March13, 2011
Hi Johnson, I must say that you are one of the best customer service executive of your company CheapOair. You were very helpful to me regarding my hotels reservation in three different countries. The most reason I sent you this email, because you were very calm, patient and helpful. Please accept our best regards and appreciation in behalf of myself and my wife. Thanks for the great service!
By Dennis
March13, 2011
Dear Graham, First I want to honestly thank you for your personal reply to my call for help. I would especially like to commend a young man called Cleveland in that department who was one of the most patients thorough and competent traveler operators I have come across in my 46 years of global travel! Your fares are incredible! Your website is great and easy to navigate. I'm impressed by the great service you provided to me. Great Job!
By William
March13, 2011
Anatol was very helpful and provided required assistance in no time. I am very happy with the services and will continue with CheapOair for any of my future travel. Good Job Anatol. Thank you so much!
By Dan
March12, 2011
I want to thank you for the response, I was unaware of that a charge would take place but seeing as you were nice enough to credit me $20.00 you have my continued business for whenever I travel. Thank you very much for your great service. Thank you so much!
By Alicia
March12, 2011
Monroe has great customer service skills. It takes wonderful talent to be able to turn a soured customer into one that will not only consider your company but gladly refer and thank the representative with whom they worked. Thank you Monroe! For the excellent service which you provided to me.
By Joan
March12, 2011
I am a first time user of your site. I have been very pleased with the ease of finding information; also the ease with the bookings. Thank You for your service. Thanks to CheapOair!
By John
March12, 2011
Niko is fast, intelligent, extremely patient, and extremely polite and completely dedicated his mission of completing my travel based on my concerns. Niko had the same concerns that he would've had if he was booking the travel for himself! He is efficient, motivated, and innovative! This is the exact experience which a customer need. I trust you value employees like Niko not only because of his dedication but also his superb customer satisfaction - he is the perfect ambassador for CheapOair. He is absolutely management material. In this computer era of highly competitive marketing techniques and volume of competition, Niko provides me with great service. Niko has definitely won CheapOair a loyal customer with me for a long time. Needless to say, I will convey my positive experience regarding CheapOair to all of the professionals with whom I work. I want to thank CheapOair for providing me with undoubtedly one of your best representatives Niko. I look forward to booking with CheapOair and Niko in the future. Thank you for your dedication to my needs.
By Arthur
March11, 2011
I just wanted to say how grateful I am to Bernard who provided me with the most remarkable experience and satisfaction I have received in my many years of frequent travel. Bernand was not only able to give me the original airfare but was able to give me the airlines with which I have frequent flyer miles. You are a very pleasant professional and an incredible asset to your company. You made my month. Thank you so much Bernard.
By Patricia
March11, 2011
Thanks for the reply. Everything has been taken care of very well. Appreciate your customer service. Thank you so much for the great help!
By Susan
March11, 2011
Thanks to CheapOair for the great service. That was easy, thanks!
By Magda
March11, 2011
I really appreciate CheapOair for the best services it offers. Thank you for your assistance and the positive feedback.
By John
March10, 2011
To Keith, I just want to thank you for the wonderful service you give to your customers. Thanks for the great assistance.
By Carole
March10, 2011
I want to thank your agent, Angela, who worked so hard with the airline to get the air reservations straightened out. I also dealt with Supervisor agent Seymenliyska. Both of these women cleared up a very stressful situation, were always professional and courteous. Great Service! Thanks a lot.
By Iraida
March10, 2011
I just wanted to compliment Syd on his excellent customer service. Syd was able to assist us with our flight changes. He was so helpful and very pleasant to work with. We received very good customer service from him. You are lucky to have him. Thanks for all the help!
By Charles
March10, 2011
Schuyler, I just wanted to thank you for your outstanding customer service. I received the best service. You are a true professional and should be recognized for that by your company. Its people like you that not only make a customer’s day brighter with your friendly voice and concern for customer needs, but guarantee that I will continue my business with you and pass it on to friends and family. Many thanks to you again and I will be doing business with you again soon. Great Service!
By Rochelle
March10, 2011
Dear Denine, I think you did a magnificent job in pleading my case. You were superb in handling my issue. For being a newcomer and a novice in the company, you are definitely a valued employee. Again, thank you so much for being my champion. Great Job!
By Juan
March10, 2011
I just had a very pleasant experience with one of your employees named Marco. He helped me with a problem with my flights. He had a great attitude and was very courteous and knowledgeable. Thanks for all the help.
By Mary
March10, 2011
Skye has been great and really helpful for me on my booking. He was very nice and patient. He really is so smart and he knows what he is doing I could tell that he have his heart on his job. You guys are so lucky to have him in your company. I am a client of CheapOair and I am and my family is been so happy with your service. Skye you did a very awesome job!
By Diana
March09, 2011
Dear Mr. Lorax, You have been extraordinarily helpful & you enabled me to board a flight which was very urgent. Thank You so much for your exceptional work on finding the perfect flight at a very reasonable fare! You have a new fan and thank you again! Thanks CheapOair!
By Rick
March09, 2011
Rafael helped me navigate through a complex set of flight variables to provide an optimal solution for my travel needs. He was patient and attentive. I really appreciate the good work you guys are doing. I had a similar experience with another employee, who was took proactive steps to engage to advise me on the flight interworking. I am happy to receive all the help of yours. Thank you so much!
By Becky
March09, 2011
I would like to make a comment on one of your employees, Valerie. She did a wonderful job for me, very patient and kind. I appreciated all she did to make my reservations easy and quick. Great Job!
By Dyanne
March09, 2011
I am very happy with the service that I received from Birva. I myself am a business owner and I understand that any employee that can make a customer come back should be rewarded. Birva was great. She listened to my issues, calmed me down and provided me with best solutions. And I will tell my friends about how Birva changed my opinion about CheapOair. Thanks for the best service you provided to me. Great Job Birva! You are a true star!
By Tracey
March09, 2011
Dear CheapOair, I recently was on your web site attempting to purchase a flight. I called the customer service office and I spoke Rudy Hunt. Rudy was such a delightful person. He calmed me and helped me with everything. Thank you again CheapOair!
By Becky
March09, 2011
I want to thank Jaxon for all the help. This was my first experience with CheapOair and it was really great experience. Since I travel often, I know I'll become a frequent user with CheapOair. Jaxon was very helpful and pleasant agent. I will also refer CheapOair to others. Thanks for the providing me with best service.
By Peter
March09, 2011
Marco was very helpful in assisting me with my booking flight. He was very informative and very friendly. I would recommend him to others who need help in their booking and I would return to him to help with any of my further booking needs. Thanks for all the help. Great Service!
By Percilla
March08, 2011
Stewart was quick to understand my need and apply appropriate refund. I enjoy the CheapOair rates and booked 2 flights. I will continue to use your services and appreciate the spirit of excellent service given by Stewart. He is an asset to your team. Thanks for all the help!
By Egail
March08, 2011
My Family and I are very please for the information provided. We will use the link to contact the airline and check on the status of the wheelchair. Thank you again for your outstanding support. Great Job!
By Harry
March08, 2011
I just wanted to take the time to let you know you have an exceptional employee. I am speaking about SUMNER. He is an exemplary person. He has been very helpful in every way. Great Service!
By Kumba
March08, 2011
I am so grateful to Yasmin due to the high level of customer service she was able to provide during a last minute trip. Yasmin was very considerate and understanding throughout my experience. Thank you so much!
By Suzanne
March08, 2011
I want to thank Joleen, for the outstanding customer service I received from her. When it was apparent there would be problems in making flight connections, she calmed my fears and undertook an extensive search for comparable and less daunting arrangements. She is a delight to work with and I commend her for her caring ways. Thank you CheapOair and thank you, Joleen, for making air travel enjoyable.
By Patty
March07, 2011
Alden I just had to tell you Thank you again! You are truly a lifesaver! I had called twice and was told I had to pay so much money which I don't have. I am so thankful to you for being able to help me.
By Judith
March07, 2011
Your Agent was very informative and helpful. Taking my situation into consideration, the agent tried to go an extra mile for helping me. Thank you!
By Donna
March07, 2011
Thanks to Lexi for the great assistance with care and understanding. I wish there was more people with customer service like you. I pray that God will reward you with blessings of good health, strength and prosperity. Thank you so much!
By Thang
March07, 2011
CheapOair responded to my inquiry very quickly. Overall the service was the best! I am too blessed to be stressed. Great Job! Thanks a lot.
By Cheryl
March07, 2011
The Booking experience was great. Great Service!
By Kristin
March06, 2011
The Booking experience was great. Great Service!
By Kathleen
March06, 2011
This is an acknowledgment for Travis. Who worked with me to not only find us the quickest flight but also to find us the least expensive flight he could. He was able to find plane tickets out and back. I cannot thank Travis and CheapOair enough for finding an immediate flight out. Thank you so much.
By Amalia
March06, 2011
Thank you very much! Should I need more assistant, I will surely contact you again. Best wishes for CheapOair.
By Dave
March06, 2011
Hi Sheryl! Thanks for your prompt email with flight details. It's always nice to deal with a company which treats customers fairly and provides friendly customer service! Great Job and Great service!
By Barry
March06, 2011
Thanks! Great response!
By Heidi
March05, 2011
Nusrat I appreciate you for all your help. I just tell you, I have never in my last 10 years of travel had someone who was so perfectly efficient, pleasant, knowledgeable and regarded my travel expectations and worries with such professionalism. You were just wonderful and I will not forget that. Thank you CheapOair!
By Marcella
March05, 2011
Thanks for all the help. Thank You for the great assistance that you provided to me.
By Mehrdad
March05, 2011
Great Service! Thank you so much for your kind attention and your good manner with customers.
By Kathleen
March05, 2011
I really appreciate the services on CheapOair. Cheapest flight and good price on travel insurance. Smooth booking!
By Rajiv
March05, 2011
I appreciate the great efforts of Britney. Not only was she extremely polite, courteous and willing to spare all efforts to sort out any mess. She understood my concern immediately and found solutions to all the problems that were in my case. I am extremely proud to do business with companies like CheapOair and have used their services many times in the past. Thanks Britney, you have ensured that we will keep using CheapOair for our ticket bookings in future also.
By Luis
March05, 2011
I had the pleasure of having Britney, helped me with my vacation reservation. I was so glad that she took great care of my concerns and questions. Britney was not only professional but also friendly and understanding, as well as, informative. I wish many others would do business like she does. Thank you so much!
By Marilyn
March05, 2011
I want to thank you for the service provided to me. Keep up the good service. It was also nice to speak to someone that does not have a heavy accent that you can't understand. Thank you!
By Deborah
March04, 2011
I booked our flights for June after talking with a very nice agent who helped me navigate the online purchase. Thanks for all the help.
By Diana
March04, 2011
This is an acknowledgement for Jermaine, who helped us solved a billing issue with the airlines involved. His efforts allowed us to recover 250 additional dollars from our initial fee of over 1,000 dollars. The problem arose from a miscommunication and from the high cancellation fees of the airlines. We are grateful for his efforts.
By Sharon
March04, 2011
Kasimir was very pleasant, considerate, caring person who was willing to go the extra mile to assist me without any hesitation. Kasimir was very patient and answered all my questions with a smile. Although I could not physically see his smile, I could hear it in his voice. He finished the process he started and that takes a caring person with great customer service skills to do just that.
By Esther
March04, 2011
First of all, I want to say that Juliet was most helpful to me in making 3 travel arrangements for our upcoming trip to Europe and Israel. Her help was excellent, courteous, and clear. Thank you so much.
By Ximena
March04, 2011
I will like to let you know that I appreciate your service very much. The service provided by Simeon was really great. She booked the best possibilities for me and was very kind and respectful. Service like this makes me look forward to doing business with you and recommending your site. Thank you!
By Mary
March03, 2011
Thank you very much for attending to this matter. You certainly did what I requested. Thank you so much for the help.
By Carol
March03, 2011
I would like to personally thank Blake and Spencer for working through a very tedious unavailable flight/cancellation fee issue with me. Blake was professional and informative and ended up resolving the issue to my satisfaction through chat. Thank you both very much for listening and responding to my concerns. Thanks!
By Mary
March03, 2011
Thanks for getting back with me on my inquiry. The information you sent is what I needed to know, and makes planning the trip much easier. Thanks for all the help.
By Philip
March03, 2011
Thanks to CheapOair for the notice of change of flight time. Your company proved to be more responsible. Thank you.
By Ellenor
March02, 2011
Your travel agent Joleen tremendously helped me, regarding a missed flight. She was so nice and efficient in organizing a later connection for me. I just want you to know that I very much appreciate her efforts. I am sort of a "new" customer of CheapOair, and so far, I have totally enjoyed my relationship with you. Great Job!
By Aseem
March02, 2011
I want to compliment CheapOair on having exceptionally polite, helpful and efficient employees like Grover. I had to book a ticket very urgently to Italy. Your executive not only understood the urgency involved but also got me the flight I wanted at a very reasonable price. I am going to recommend your service to all my friends. Thanks for all the help!
By Carol
March02, 2011
Customer service was great, agents name was Kirby. Good job and great price thanks!
By Jean
March02, 2011
I want to thank Anson for the great assistance that he provided to me. Anson processed my request, and answered all my questions. Thank you for providing me with best help. Great Job!
By Jordan
March02, 2011
I booked eight flights today and would like to thank you for the outstanding service. I worked with Brittany Wells. She searched all over and found me the best possible rates. She was very polite and exceeded my expectations. She did everything and more than I could have asked for. You have an excellent employee. Thank for the providing me with the best service. Great job!
By Robert
March02, 2011
Dear Graham, thank you for the quickly reply. It was very helpful. I´ll contact you on an appropriate date for further assistance if any. Thanks for all the help.
By Charlotte
March01, 2011
I recently purchased a one way flight to LAX from Hamilton Bermuda. I have used your site before also and I am very happy with your service and I have recommending your site to all my friends. I would very much like to continue doing business with you. Thank you!
By Cazzola
March01, 2011
Thanks a lot. I got all the information I was in need. Thanks for your help!
By Mary
March01, 2011
I am very happy with the service of CheapOair. Thank you for your swift response. Great Service!
By Kenny
March01, 2011
I was very satisfied with the agent at CheapOair for providing me all possible help. It seemed very helpful. Thank you so much.
By Laree
March01, 2011
I would like to compliment Zeon for answering my email in regards to my reservation/booking. From Zenon I received exact information that I needed and also fast response! I really appreciate Zenon and want to thank the best service I received. Thank you!
By Madu
March01, 2011
I want to thank you for your excellent service. Keep up the good work. Great Job!
By John
April29, 2011
Irina provided the best customer service out of all the agents I had spoken to in the company so far and I was very satisfied with the experience that I had with CheapOair due to Irina's good customer service. Thank You!
By Christina
April29, 2011
I want to express my gratitude for speaking with Jana. Jana was very patient and answered all my queries. Thanks!
By Jane
April28, 2011
I am extremely happy with the way Trevis helped me. I have dealt with a lot of online companies and to get the service like the CheapOair has provided is indeed rare. Great job Trevis! Thanks and regards.
By Peter
April26, 2011
I contacted a wonderful and sensitive agent, PJ who helped in booking a flight for my wife and me. PJ, the agent booked my trip and she was informative, kind and polite.
By Ashley
April26, 2011
Hello, I just spoke to a representative regarding a credit card overcharge on my purchase order 7238859. The phone wait was long, but once I was able to speak to a representative she took care of the issue very quickly and was very helpful. I forgot to catch her name, but great service! Thanks!
By Elie
April26, 2011
Thanks for the great deal and a smooth flight, no problems going or coming. Thanks CheapOair!
By Theresa
April25, 2011
Jaxon is a real asset to your company. He made this complicated itinerary look so simple and he should get a raise for the kind of service he provided. I will only use your service in the future and are fortunate to have an employee like Jaxon who is so professional and patient.
By Donna
April25, 2011
Just wanted to say thank you for making this so easy and pleasant! Your price was very good and it is a pleasure doing business with you.
By John
April24, 2011
"Damon has made my day." I have been searching on Internet for hours for a cheapest deal and once my wife advised me to call CheapOair I got through to Damon. Damon checked with every possible department and was patient throughout the call. Damon deserves to be rewarded for providing
exceptional service and now I will be a repeat customer of CheapOair.
By Peter
April23, 2011
I am writing to compliment customer service agent Richelle. She was extremely helpful in resolving a matter during a very stressful time. She was courteous, helpful, and understanding. She went well beyond my expectations and deserves considerable commendation for her abilities. It is people like her that truly provide the positive experience that stimulates people to recommend your business. Best regards!
By Anna
April23, 2011
Dear CheapOair, I just returned from a marvelous trip to Orlando Universal Studios. I booked the trip through CheapOair and was very pleased with the entire arrangement.
By George
April23, 2011
Mr. Johnson thank you greatly for your wonderful help with our difficult travel arrangements! Please know that the trip went off without any problems. Thank You!
By Donna
April22, 2011
You guys are great! Glad I found you this time around. Thank you again for all your assistance.
By Jane
April21, 2011
Thanks a pleasure working with your company.
By Jon
April21, 2011
Natasha was very helpful. She collected all details, and also told me what she was doing while she put me on hold. You need people like her!
By Charlie
April21, 2011
The agent was helpful and courteous and stayed on the line with me until I received my ticket.
By Diane
April20, 2011
I want to take a few minutes and tell you about my recent experience with CheapOair. My family and I booked a trip for November 2010 flying over the Thanksgiving holiday out of the country on Continental Airlines. My husband’s health prohibited him from participating in the event planned for November and we needed to cancel all four flights. I called CheapOair to cancel. I spoke with Valarie in customer service. I explained the situation to her and she told me she would take care of the cancellation; and when we were ready, she offered her services and told us she would help us when we decided to use the tickets. She helped us book new flights to a new destination this past December using 3 of our credits. The last ticket to be used for a new destination was under my son’s name. He had an unexpected death of his birth father. I called Valarie and she instructed us what to do as far as the death certificate and the format that needed to follow. My son had hoped to use that ticket before it expired to come back to the east coast for a visit after he took care of his birth father’s affairs. To say we were completely satisfied with her service would be just the beginning. Every time I called CheapOair and spoke with Valarie she was professional, efficient, pleasant and committed to giving the best customer service possible. Valarie was dedicated to following through with my family as consumers. Valarie emailed us with all the changes to our flight schedule to ensure that we were completely satisfied and understood the changes that we made. The exceptional customer service we received from Valarie will definitely make CheapOair our choice in planning our next vacation Thank you!
By Roxan
April20, 2011
I just booked a trip with Crystal. I am so pleased with her help. I am elderly and could not have booked on line. Thank you!
By John
April20, 2011
I am extremely happy with the way Damon helped me in making a change in my reservation. Damon has a lot of patience and I travel quite often and to get connected to somebody like Damon was indeed more than my expectations. I want you to let everybody know that Damon did a commendable job! Thank you!!
By Roland
April19, 2011
Thanks I just want to say that the lady who helped me, Ursula was the brightest, most efficient and cheerful. A great employee!
By Marcel
April19, 2011
Vanessa, she's a great asset to your company! I was pulling my hair out trying to book last minute flights for 3 of us, which I almost thought would become impossible that we could fly together and had to purchase tickets individually, risking not fling together. I called thinking it would be easier for you guys to book the flights, ended up it was just as frustrating for Vanessa, She deserves a good pat on the back, and a nice paid long weekend. Thank you!
By Larry
April18, 2011
I would like to take this opportunity to extend my appreciation for one of your employees. I was looking for an exact flight to attend my grandson's graduation in Ohio and my first arrangement didn't quite accomplish what I needed. I called and was very fortunate to get Valerie on the phone line. I was highly impressed by her attitude and professionalism. I also made the statement to her that management should try to clone what she have as far as customer relations and pass it on to the other employees. When I thought that she had extinguished her graciousness, my niece called her and there was a continuation of her profession character. I hope that she is commended personally for the way she is willing to comfort and assist us, the public. Once again, I thank you for hiring such a quality person as she is.
By Cathy
April18, 2011
Thank you Renee! What a Relief. And your speed of response makes me love CheapOair again!
By Loretta
April18, 2011
To Whom It May Concern, It has been a pleasure to work with the staff at CheapOair. Evon, the person who I spoke with, was very kind and took his time to understand what I wanted and then he helped me find the best airfare and hotel to match my needs. I usually get frustration when calling to make my reservations but Evon took his time with me and made sure I understood what my options were. He even gave me other options to explore. I am very pleased and will continue to use CheapOair. Thank you very much for such a nice experience.
By Robb
April18, 2011
I finally got through to one of your agents. I am sorry that I don't remember his name but it was a guy. He did a great job! Please thank him from us. He was patient and very professional. He should be recognized for handling this complex situation. Many thanks!
By Karen
April17, 2011
I just wanted to drop you a line and compliment Anson on her great customer service skills. She worked with me for over an hour and got me on a flight with a friend at the lowest price. I was uncomfortable with putting my credit card number on the chat message. I asked her if she would phone me, which she did within a few minutes. I greatly appreciated her assistance and going the extra mile to help me feel like a valued customer. Thank you and thanks again to Anson!
By Aubrey
April17, 2011
My wife spent a while on the telephone with Plato in an attempt to book a flight on my behalf. Plato displayed all of the qualities expected in a representative of an organization interacting with the public; he was patient, helpful, and supportive whenever my wife requested more detail about a specific option that was presented. My wife concluded her business with a feeling of satisfaction, due to Plato's professionalism. HE IS DEFINITELY A KEEPER!
By Janet
April16, 2011
Dear Kenton! I can't say enough good things about the service you provided me this evening, helping me find a very decent price and time for my flight to New Orleans. You were delightful to speak too, and very accommodating with helping me find just the right times to make my trip perfect. My computer was not co-operating, and I was getting very frustrated, and you came through! It's much more enjoyable, in this age of computers, to actually speak to a real person, especially one as nice as you. The company is blessed to have an efficient man like you to represent them. I will recommend your company to all my friends, and do business with you for all my future travel needs! I do think I spoke with you the last time I booked the New Orleans trip in December. Thanks again, you are a gem!
By Robert
April16, 2011
Good morning, I had a problem making reservations - entered the wrong departure time - your assistant was most helpful and polite in helping me through the necessary steps to get me on the right flight. I appreciated his patience with me and wish to say again a heartfelt thank you.
By Andrey
April16, 2011
Hello, I have now been dealing with your services for the past few years and definitely love the great prices on flights. I appreciate all the promotions that I am being sent via email I would appreciate this. Happy customer!!
By Cristina
April16, 2011
Thank you very much for your promptness, Keith, I really appreciate it. I wish you a wonderful day!
By Pedro
April14, 2011
Dear Gentlemen/Madam: Congratulations, that was kind of fast and systematic booking. KUDOS to your organization! Thanks!!
By Martha
April13, 2011
I have heard some very nice comments from other people about your organization.
By Michael
April14, 2011
Thank you for forwarding all details of my several overseas bookings! I have done lots of research for this trip and for service and affordability CheapOair goes to the top of the list. Many Thanks!
By Gary
April13, 2011
To Whom It May Concern, I'd like to thank you for your assistance and understanding, and to assure you of my continued patronage of your site for future travel planning.
By Caroline
April13, 2011
I am impressed and liked the completeness of each schedule presented - much better. And the fares - WOW! A after what I saw tonight got a great deal. This won't be the last time I use your website believe me. Thank You!
By Yanming
April13, 2011
Dear Hardy, Thank you very much for your multiple efforts to solve this issue.
By Kimberley
April13, 2011
Pascal was patient and honest and explained the situation to me most clearly so I could make the correct decisions. His tenacity at finding me flights was most unusual and commendable. I happen to be a former travel agent and am currently in IT and I can say that he has excellent customer service and travel counseling skills. It has been a pleasure to do business with him. Thank you!
By Eamon
April13, 2011
I wish to commend the services received from your executive Carl last night when I was very frustrated and he assisted me patiently in sorting out a mess. Whenever you wish to transfer him, I am sure our Customer Service Department would love to have a person of this caliber! Great job!!
By Ginger
April13, 2011
I would like to say thank you very much to Ginger. I ever see anyone like her. She helped me with all my bookings and very patient when I was change my mind. I will recommend my family and friends to her.
By Verona
April13, 2011
Today I was fortunate to have gentlemen by the name of Zenon, answer my call! He was very helpful in getting my reservation cancelled and re-booked, his courtesy extended beyond, what is expected of a customer service agent and I congratulate your company is having such an individual working for you.
By Dolly
April13, 2011
Please accept my highest praise for the assistance I received from Nickolas. He worked patiently with what I would consider a complicated reservation making it look simple. Their staffs like Nickolas that will make me use your service.
By Anita
April12, 2011
We confirm this correct. Thank you so much for being so flexible. Excellent service!!!
By Pax
April12, 2011
I am totally satisfied with Robbie's efforts in helping me to get my issue resolved. He was very polite & patient listening to me. And I will use CheapOair again for my future bookings!
By Marilyn
April12, 2011
I want to thank your "lovely-lovely" staff member Vidhi for the great assistance she provided to me. Vidhi was very courteous and professional in her attitude, and from now on I will ONLY deal with Vidhi for all my travel needs! Thank you so much!
By Joe
April10, 2011
Thank you and you are a great customer service representative! The response time each time I write is fast and you go right to the answer and just lay it out. Thank you so much!
By Cowan
April10, 2011
I truly appreciate you guys taking care of our seating concerns we had traveling with 3 children. And you did at no extra expense to us! We really appreciate your service, as well as amazing prices. We look forward to our actual flight experience with the airlines you've partnered with. Thank You!
By Gwen
April10, 2011
I want to thank your agent, Noah, for taking an exceptional amount of time and effort to get me reservations for my flight to Denver. I needed specific times and he went out of his way to make sure I got what I needed at a price I could afford. Please thank him again for me for all he did to achieve this successful outcome.
By Hillary
April10, 2011
Sarane is very Professional and courteous, she is thorough with the product she is giving to passengers. I would recommend CheapOair to my friends and family. Sarane was extremely patient and was never rushing through the call and gave me all the answers which I asked. Amazing Job!
By Rosalie
April09, 2011
Your attention to this matter was very much appreciated. Thank you!
By Caroline
April09, 2011
Good Afternoon, Please be advised, your representative Dana, was very polite and professional on the phone. I had to change my departure flight. And she was able to change it to 5:00 PM. I could hear the confidence in her voice and I knew, she was able to get the job done. I can see her going far in the company. Please realize you have an outstanding representative. I hope she's being recognized. Have a nice day!
By Edwardn
April08, 2011
Good Afternoon: I wanted to send a quick email to your firm commending the efforts made by one of your supervisors, Germain on my behalf. He single-handedly saved me from a frustrating experience, while booking multiple flights through your online site. When Germain came to the "rescue" and immediately flipped a negative experience into a fond and lasting memory. Germain's experience and knowledge base, combined with his high level of customer service standards, is outright impressive. It has been a long, long time since I've experienced this level of client service. I truly wish individuals at my firm, involved on the sales side, could attain and consistently apply the same service-level commitment that Germain adheres to. My firm would definitely realize a lot more revenue and retain more clientele. You truly do have a highly dedicated employee in this individual, who believes in your firm and the services it provides - he is "worth his weight" in gold on the front line. I will continue to use your firm for flights in the future, as a result of his efforts. I will also pass on his name to my peers for future travel arrangements. It is employees like Germain that make the online discount travel industry a pleasure to utilize. Thank you, once again, Germain. You're a "star" in my book!!!
By Terri
April08, 2011
Often time the public does not take the time to thank or recognize an individual for a good job they have done in their daily duties of work! This is why I wish to take the time to thank and applaud Calvin, your employee, for such an outstanding job that he has done in beginning and completing reservations for 14. He was patient, very helpful and paid much attention to detail. You have a very talented employee in Calvin and please let him know that I thank him very much for a job well done.
By Arnold
April07, 2011
I am very happy to be assisted by Desiree. I made booking for wrong dates on your website and Desiree took me out of the situation by canceling my flights and giving me a full refund. This was my first time booking with CheapOair and after this exceptional service from Desiree I will continue using CheapOair and refer it to my friends and family!
By Paul
April07, 2011
Sameera did an excellent job in dealing with me. Sameera was very clear in speech and patient with me in making me understanding my itinerary. I would love to book with CheapOair again because of Sameera's excellent Customer Service skills!
By Mary
April07, 2011
I booked a round trip flight today with one of the online representatives with the username Anson, after trying to do on my own with no avail. Anson was absolutely fantastic. I needed to book a trip with very specific time parameters and dates and also refused to pay more than $600. Anson was so patient and polite, listened carefully and closely to my needs and requests, and then found the best flight possible within my parameters. My total was $580.70. Thank you Anson---you rock!!!! You were so helpful I was compelled to sing your praises!
By Sherry
April07, 2011
Because the booking process was so easy with CheapOair when I had to return to Colorado, I once again went to your site to book my flights. Thank You!
By Cousar
April06, 2011
To Whom It May Concern: I just want to take this time to express my sincere thanks and
appreciation for the help I received from Julio. I was unable to locate an affordable fare for travel after many, many attempts! However Julio, with his expertise was able to find me a non-stop flight at a price
lower than I had seen after my many attempts. I was also in need of a decent hotel to stay in and Julio provided me over 20 facilities to select from. Again at an affordable rate without sacrificing quality! So to Julio, and your organization, I say thank you, and please know I will recommend your service to others. Thank You!
By Mary
April06, 2011
I am extremely delighted to have Vidhi as she helped me with my booking, flights and airport transfer. Vidhi was "an excellent customer service agent, and I am impressed with her patience, since she attended my needs in every area". I would recommend CheapOair to all my friends! Kudos Vidhi!!!
By Sonya
April06, 2011
Hi Sanda, Thank you so much for assisting me in this matter during this difficult time. I truly appreciate all your help, kindness, and support. Have a good week!
By Jane
April06, 2011
Thank you so much for your patience and all your help when handling our flight change Tuesday evening! You were most helpful and the most pleasant person I've spoken with when calling about my flights. So again, thank you for all of your help and should I have any questions I will email you.
By Ben
April06, 2011
Dear CheapOair! I've just concluded a most successful conversation with your colleague, Marco, to cancel and re-schedule my upcoming round Trip to NYC-Singapore. Marco was perfect! I know something about what I'm talking about. For years I was Associate Purchasing Manager for Periodicals Service Company, of Germantown, New York, a highly successful import-export business in a very specialized and highly competitive industry. I was on the phone all day long 5-days/week with customer service representatives from all over the world. Marco is in the top percentile. He's one of the best. You have a very valuable colleague. Thank you so much for having him on your staff. From now on I'll contact him first for all future travel plans.
By Eckard
April06, 2011
A very friendly Lady Agent helped me to search for this flight.
By Darla
April06, 2011
Anton and Rudy went the extra mile to make my CheapOair experience a good one! I accidently clicked the wrong BOOK IT arrow and booked the wrong flight for my high school daughter. Within the hour Anton cancelled my incorrect booking and booked the correct one. Anton and Rudy gave me the best possible price and even stayed on the phone until I got my e-mail of cancellation and my new, booking number and correct itinerary. Thanks CheapOair for remaining professional and working with me even when it was my error. Will I do business with CheapOair again? You bet I will!!!
By Gadi
April06, 2011
Dear Sir, I would like to thank Rusty, customer service representative, for a most professional, courteous and patient service. Rusty first booked a domestic flight for me, from Fredericton Canada to Boston MA (which I purchased) and then proceeded to offer me two competitive alternatives for a round trip from TLV to Fredericton and back from Boston. After shopping around for good prices on the web and after inquiring with two travel agents, I am fully impressed with the options Rusty came up with, his knowledge and full command of flight schedules, carriers and available prices. He made it easy and possible for me to trust your company and site and to order through CheapOair for the first time. I will refer my friends and colleagues to your site and I hope to benefit from your services in the future. Thank you again and kind regards!
By Daniel
April06, 2011
I am most appreciative of your message. It’s very nice to have your courteous confirmation of this, and we will continue to do business with you. Thanks!
By Tobi
April05, 2011
Last night I phoned your company to try to change a reservation. I spoke with Shayla who was the Best person I have ever spoken with on the phone. Not only did she speak in perfect English, but she was to the point, very helpful and courteous. More people like Shayla should be on the phones!
By David
April04, 2011
My name is David and I have been traveling using airlines for over 40 years. During this time I have dealt with numerous travel agents and travel companies. The service your company, specifically Mr. Adler has provided is without equal. I am stationed in Japan as a civilian working for the Marines and made reservations that I had to change due to the most recent Tsunami. Mr. Adler spent numerous hours and was very patient in getting our reservations changed. He is very professional, easy to communicate with and is a superb example of a customer oriented individual. I find him to be extremely patient and knowledgeable. He has a wonderful trait of being able to anticipate customer's needs before being asked. It is a pleasure to do business with your company when you have employees like him assisting. I have made a decision to always use your company for my travel needs. Thank you very much.
By Debra
April04, 2011
I would like to commend Blake. He went above and beyond for me. My flights were confirmed and sent to me within 10 min. Blake's service was terrific. Thank you!
By Gina
April04, 2011
I just wanted to compliment one of your agents, Alger. She was very helpful to me in making changes to my booking reservations. She was polite and did her best to assist me. I really appreciated her demeanor and professionalism. She said, it was all part of her job, and it may be but I think she did more than her job. Again, thank you for hiring someone so nice and so professional.
By Nancy
April04, 2011
Thank you so much CheapOair! You have certainly made my day and you have given me a much better reason to keep booking flights with your company but when I had received the email from the site I was very surprised. You were able to show me that I am a value customer and that you would do the best you can to keep me coming back for the business you serve. Thank you, so much!
By Sandra
April04, 2011
It was a delightful experience to be assisted by Vidhi. She was extremely knowledgeable and got my flight prices down from $500.00 to $288.00! It was first time, I am booking with CheapOair and because of Vidhi I will continue using CheapOair for all my travel plans. Well done Vidhi! Keep it up!
By Julie
April04, 2011
I saved at least $250 using CheapOair. Excellent! I'll always check your site before any other in the future.
By Robert
April04, 2011
Thanks for the update. Will no doubt use your service for future travel!
By Jun
April03, 2011
Hello! I really appreciate that you are helping me. I am very satisfied with your service. I just found out that my credit card doesn't work I deposited the amount but I guess it won't work out I have decided to tell you the different debit card number and the info but before that, I have to deposit the money. Tomorrow, as soon as the bank opens, I will deposit the amount and give you the information to with drawl. Thank you so much and I really appreciate your guidance!
By Virgia
April02, 2011
To Whom It May Concern: Today I had occasion to deal with your agent, Monroe. Monroe dealt with my problem in a courteous manner. Monroe resolved my problem professionally. I feel the service I was given was exceptional. I was very frustrated since I have tried to book my husband's flight for the last three days and it wasn't happening. Monroe stayed with me until the situation was resolved. I will probably deal with your company again because of Monroe. Thank you.
By Bob
April02, 2011
Abel was very professional in helping me resolve the issue. Through his communication I was able make the reservation for the appropriate time and date we needed. Abel should be commended for his ability to help me to resolve this issue and I appreciated his work to accommodate our needs for the needed flight times for this trip. Thanks you so much for your help Abel and best of luck to you.
By Jennifer
April02, 2011
Dear CheapOair, I would like to take a moment to recognize one of your employees. I had the opportunity to interact with Anson over your online chat function, and he was extremely professional and very helpful during my interaction with your company. Thank you!
By Bonnie
April01, 2011
I do believe Stone did everything he was capable to do and find no fault with his service. He was more than considerate and understanding. Kudos to Stone!
By Mike
May31, 2011
Estefan, this is a big thank you for doing a great customer service job in helping me with my web reservation issue. Thanks for all your assistance. I will continue to come back to your online service in the future. All the best!
By Robin
May30, 2011
Valentine listened to my dealings and said he can help. He said he will call the airline and will speak to them and call me back in a few minutes. He promptly called me back and said that the basic flight plan is now in place, it will take about 24 for the new e-tickets to show up. Within the timeframe set out by Valentine, it appears that everything is now in place. I must say Valentine was a breath of fresh air to deal with. He did not try to make excuses and listened to me and most of all, he did what he said he would. He should be commended for the work he is doing. Thank You!
By Mike
May30, 2011
Valentine listened to my dealings and said he can help. He said he will call the airline and will speak to them and call me back in a few minutes. He promptly called me back and said that the basic flight plan is now in place, it will take about 24 for the new e-tickets to show up. Within the timeframe set out by Valentine, it appears that everything is now in place. I must say Valentine was a breath of fresh air to deal with. He did not try to make excuses and listened to me and most of all, he did what he said he would. He should be commended for the work he is doing. Thank You!
By Bryan
May30, 2011
I just returned from a great trip and the bookings at CheapOair were perfect. Thank you!
By Ntyam
May30, 2011
I commend your quality of service.
By Michael
May29, 2011
Stephy helped me through a problem ticket issue that I could not correct on line. His professionalism and courtesy, along with your policies has just won a customer. I won't be bothering with any other travel sites in the future for travel. I also will be sharing this experience with all my friends that travel… there are a lot of them. Thank you again!
By Mike
May28, 2011
Very pleased at this point.
By Paul
May28, 2011
I wish to extend a heartfelt THANK YOU for your very professional manner in which you helped me out today regarding a transaction earlier with your company with a booking from Manila to Honolulu Hawaii 21 June 2011. Karl (Carl) went out of his way to communicate with the airlines and negotiate a (no cancellation fee). My previous booking was cancelled and a new booking made without incident. May I suggest that Karl (Carl) be rewarded for his service to me and also he represents CheapOair in a most professional manner.
By Mollie
May27, 2011
Raymond, I can't thank you enough. This senior is technology challenged. Your patience is deeply appreciated. Thank You!
By Victoria
May27, 2011
I would like to let you know how helpful Alan was. He quickly resolved the problem (trying to book a flight) and understood that the online discounts were critical to booking with you. Hats off to Alan and hats off to CheapOair for employing courteous and knowledgeable supervisors! Alan deserves the pat on the back! Thank you and I do hope that this feedback is not only appreciated but forwarded to Alan.
By Natalia
May27, 2011
Hello, I would like to compliment Osmond for his efficient and polite manner in helping me over a concern I had. He was polite and persistent in getting me the correct information. Excellent employee!!
By Ali
May26, 2011
Online site: excellent, Prices: One of the best!
By Soumya
May25, 2011
I spoke to senior supervisor Santo and he is extremely courteous, faithful, and loyal and had extreme sense of customer connect. I strongly believe. Good relationship brings good faith and good faith brings good business from return customer. The empathy and action plan being discussed with me sounded very convincing. Thanks Buddy!
By Cathy
May25, 2011
I spoke with Valdemar, who was not only very courteous, but also extremely helpful. He managed to get the $200 fee reimbursed. This website is excellent; I have recommended it to many and will continue to use it. Thank you!
By Catherine
May25, 2011
I am now your confirmed customer. It was great to do business with someone who is knowledgeable, interested in great customer service and pleasant to work with!! Bravo to you. Please forward this email to your supervisor. I want them to know how well you represent CheapOair.
By Xnagy
May20, 2011
Just booked a flight for a friend, had some difficulty, called the number provided. The Young man named Kurtis helped me with my concerns, must say he was most courteous and most helpful despite my agitation. Thank You KURTIS.
By William
May20, 2011
Booking was fast and easy online.
By Patricia
May20, 2011
Wilson, Thank you so much for helping with my travel plans! It took a long time and you were very patient! Just wanted you to know how much I appreciated it.
By Pete
May20, 2011
Hello Tracy, Just as you had outlined, you processed the claim most promptly after receiving the documents from me. After we spoke I had discussed with my wife Andrea of how
Incredibly professional, personable, knowledgeable, calm and down to earth you were. I said that if I ever needed a customer service representative, supervisor or senior manager, I'm sure you would achieve a level beyond my highest expectations. You, handled things better than a most skilled diplomat. I plan to send an appreciation letter expressing my thoughts of how you handled everything in a superb manner and that you were (from my experience) an exemplary representative of the company. Thank you for all your kind considerations on our behalf. With all our best thoughts!
By Wei
May19, 2011
Otto really helped me to solve my problems today.
By Bill
May19, 2011
All handled very efficiently and excellent price - would be nice to sit together for all legs of trip. Thank you for speedy and efficient service.
By Louisa
May18, 2011
Dear Annalisa. From my initial phone call to Vanessa to secure a D.C. flight to London on Sunday June 19, she has gone the extra mile. She patiently listened as I explained how plans had changed, and tried her utmost to implement them at a price I could afford. I was so impressed how she didn't give up. As I waited five, then ten minutes, I could hear her typing the whole time, negotiating web sites in an effort to make my trip happen. Together, my frustration has turned to excitement, because I feel like I am with a colleague who is behind me all the way. Please make public my appreciation for Vanessa's efforts, because what could have been a frustrating nightmare has instead turned into a challenge that I am confident will resolve it and leave a smile on my face. Hats off to Vanessa and CheapOair! When you hired Vanessa, you made a smart move because she leaves a ton of happy clients in her wake.
By Sehinde
May18, 2011
To Whom It May Concern, I will like to say a big thank you for Verona helping with all the confusion relating to my flight to Lagos, Nigeria on June 2nd. I booked my flight via CheapOair in Jan, 2011 but there were mix up with the airline my flight. Verona got on the phone with the airline, conference me in on the call and ensured that that the mix-up with my flight was corrected while she and I were on the phone. Her diligence, understanding, and patience really helped in solving the confusion with my flight. Thanks again CheapOair (Verona) for sorting out my flight mix up.
By Kym
May18, 2011
I would like to thank Julio for his patience as he booked my team’s international trip. There are 10 of us, and one had different return date, and some other small complications that came up. He was knowledgeable without being condescending, and walked me through the process of booking our tickets. He was professional all the way, even when I had many questions or didn't understand something. Thank you Julio!
By Luis
May17, 2011
Hola Amelia! Just wanted to say hello and THANKS A LOT FOR YOUR PATIENCE YESTERDAY!
It was over midnight yesterday and I had already spent hours looking for a ticket. Thanks God we found you to helping us finishing the booking process, although it hasn't been completely issued us really appreciate what you did for us last night. IT WAS A GREAT SERVICE! Have a nice day!!
By Marvin
May17, 2011
Robbie was very professional and patient too. I would definitely continue doing business with CheapOair.
By Andrea
May16, 2011
Very helpful. Thank you CheapOair.
By Elizabeth
May15, 2011
Dear Morrel, Just wanted to thank you for your patience, kindness, advice and knowledge that you have shown us through this booking experience! You made it so easy for us to trust you. As I told you, my husband or I, never made any kind of purchase on line only because we don't trust it, don't have confidence to do business online. You have gained our confidence and assured us with your calm demeanor, expertise and kindness that is ok. You went far beyond you responsibilities to help us and convince us that everything will be all right. Thank you again for your hard work, we will recommend to all our family and friends, CheapOair for all their travel needs.
By Paul
May15, 2011
I'm hard to please and convince that's why I do a lot of browsing on many websites before I make up my mind and decide. You are simply the cheapest and the best. When I say best, I mean it is easy, complete, fast and accurate.
By Aurimas
May14, 2011
Dear Sir/Madam, I wanted to send you a message complimenting your associates in the customer service department: Phil for responding to my initial complaint and Johnna for exceeding my expectations and resolving my issue promptly with professionalism. You have exceptional associates representing your company and you need to know that is why we keep coming back.
By Christine
May14, 2011
You guys are GREAT!! I love your services. Thank you for taking the time to help me with this and answering my questions. You have all my future business. I travel around the world working with my son who is an actor. Thanks Again.
By Bernie
May13, 2011
It was a pleasure talking with your agent yesterday. I thought her name would be on one of the emails so that I could acknowledge her properly. She was literally able to walk me through all my arrangements in getting my grandson to Kentucky State College I would like to offer my sincere thanks for her patience and competence. We seniors are not as computer savvy as others and we need people under your company with people skills to work with us. I wish you continually success in your business God Bless you!
By Raynau
May12, 2011
Thank you CheapOair, for the reasonable airfare. Thanks to AA.com also.
By Denise
May12, 2011
I need to thank Abner for his assistance in helping me find a resolution to a HUGE mistake I made. I will be forever grateful to you and your kindness. I do not know if "the plan" is going to work, but even if it doesn’t your kindness and understanding mean so much to me. Thank you for taking the extra time and patience!
By Sabrina
May11, 2011
Dear Sir or Madam, I would like to compliment one of your employees - Kory for the excellent customer service he provided me on Mother's Day. Kory helped me to book two tickets for my son and my daughter since the situation was quite complex. However, Kory’s professionalism and ability to get to the bottom of the situation quickly exceeded my expectations. I am highly pleased with the professional manner in which he provided. You have definitely gained a new customer and I will continue to do business with CheapOair for years to come.
By Paula
May11, 2011
I have used CheapOair many times to book flights, and am very pleased with your service. Thank you so much!
By Anne
May11, 2011
I would like to thank one of your staff members Vincent for his help on May 10. I was planning a flight for my honeymoon. I accidently choose a "nearby" airport. Vincent calmed me down, changed my flight, and helped me with every dumb question I had. I rarely fly. I don't use airline sites. Without Vincent and his help, my honeymoon could have been a real disaster. Thank you again Vincent.
By Abhijit
May11, 2011
Hi Yasmin, Thank you very much for your help. It was indeed a great pleasure talking to you and I am thankful to you for your patience. You have been a real savior.
By Theresa
May10, 2011
I am very satisfied with the service by Nelli. She is very professional, very helpful, and patient and she gave the best value money.
By Judy
May10, 2011
Just wanted to say Thank You for the great deal!
By Tom
May10, 2011
I'm writing to express my sincere gratitude to one of your excellent associates, Nikolas who has helped me with a complicated booking for an upcoming trip to Scotland. I had made my original booking on your website, but when I looked at my bank activity statement noticed that I had made a serious error in my hotel booking, and had somehow arranged for a 14 night stay, when I only wanted one night. I called your help number and Nikolas very efficiently and courteously corrected the mistake, arranged for a refund of my money, and arranged for the new hotel booking for one night. Today I just finished again with Nikolas, confirming my itinerary, and again he was courteous and skilled and made the adjustment seem simple. I'm not an experience traveler so he was able to make it easy for me and explained many things I need answers to. Please convey my thanks to Nikolas. You have an excellent associate working in your office! All the best!
By Manuja
May09, 2011
Hi this is Manuja, I would like to thank Mr. Renzo for being so very helpful, friendly, approachable and patient.While helping me book my tickets, he gave me all the information I needed. I would be happy to talk more about his great customer service but I guess that's it for now. It's was a pleasure to work with an outstanding staff-member like Mr. Renzo. Great service! Thank you!!!
By Christopher
May08, 2011
Davon is very professional, helpful, patient and courteous. In today's competitive world you don't get many chances to make an impression on a customer and Davon indeed made a very good impression. Thank you!
By Morris
May08, 2011
Because of Greg's excellent customer service, I was able to rebook my flight, get to my vacation destination earlier, and did not have to worry about my checked baggage. All this was done without any inconvenience to me and at no additional cost. That's the way customer service should work!! So I wanted to take the time to formally thank Greg, his supervisor and CheapOair for the excellent and compassionate service. You can bet that I will refer your company to my friends, family and associates as a travel provider of choice.
By Wayne
May07, 2011
I like CheapOair!
By Art
May07, 2011
Thanks for your support, understanding and cooperation because I could not have done it without you! Again thanks!!
By Hassan
May06, 2011
I would like to thank you for your prompt response in showing me the solution to the problem which is now satisfactorily resolved. Thanks again!
By Davina
May06, 2011
Dear Dee, I just wanted to send you a quick note, to say Thank You so very much for your outstanding Customer Service and assistance with my reservations this morning. You are one of those representatives who make a person’s day brighter, Thank you! Keep up the great work, and tell your supervisors from me, you deserve a raise!! Thanks again!
By Jamileh
May06, 2011
Thank you for your help! Vidal, I really appreciate your professionalism and helping me on this matter. I thank you for your service.
By Mavis
May06, 2011
Dear CheapOair Customer Service staff, In May 6, 2011 12:00 am - 2:18 am, I have received excellent customer services from the representative Jai from CheapOair. I highly appreciate what Jai has done to find me a best travel deal through CheapOair. Also, I greatly admire his sense of responsibility, enthusiasm for the job and care for the customer. Please keep up with the great works that you have done and your sense of responsibility. Thank you very much!
By Zandra
May06, 2011
I have chatted with a wonderful person and he helped me with all the details. He took care of everything I needed. He is wonderful and amazing. I do hope I got his name though. But I hope to chat with him again though his name started with a V. Thank you so much! This is a wonderful experience!
By Bassem
May06, 2011
The only recommendation is to allow the purchase of a seat for children under the age of 2 years old. I would like to take this opportunity to thank Fernando for his EXCELLENT customer service and his patience. Fernando was extremely helpful in assisting me with the reservations and making sure that everything is correct. I highly recommend that he gets rewarded for his dedication and his understanding of travelers with kids.
By Chris
May05, 2011
Got reservation. Thanks for your help. You were very accommodating and efficient. A star moment for you!!
By Kenneth
May05, 2011
I am very happy to be assisted by Akiko. Akiko has excellent customer service skills and because of the good service which I received, I will continue to book with CheapOair in future. Thank You Akiko!!
By Joanne
May05, 2011
I would like to take this opportunity to compliment one of your employees, Urban. He was of tremendous assistance to me this morning. Patient and willing to get the best deal, easy flight and at all times very polite. Congratulations to CheapOair for having such an employee.
By Sue
May04, 2011
Dear Sir/Madam: I am writing to let you know of the wonderful customer service I received this morning from one of your representatives, Holm. He was extremely helpful in sorting out my problem and re-booking my flights and car rental. The car rental that Holm booked for me was $15.00 cheaper than the one I booked for myself, which makes me even more pleased! “Holm” was very professional, knowledgeable, courteous and nice – all rolled into one. He was very impressive, very helpful. He stayed on the line with me until I received the last confirmatory email, which made me feel quite reassured. I only wish that all of my dealings with customer service representatives were as positive as this one.
By Debra
May04, 2011
I would have booked on line except the seating arrangements were important for me to know prior. This is why I called in. Then I got a wonderful representative of yours, Hank, who was helpful beyond words. He was very kind and professional and patient!!!!! Please give him a big kudos for his excellent service!!!!! Thank you Hank!!!!
By Joycelyn
May04, 2011
Thank you for your prompt response to my problem, because of your professionalism I will make my bookings through CheapOair again!
By Mary
May04, 2011
It has been my pleasure to deal with Valeria. In this economy and time in history you do not always find a service that is pleasant, competent, and understanding. Valeria responded with all of the following and in a timely manner. When one is treated so courteously and with such concern, we will continue to use the service first and foremost. Valeria is a great representative of your company. It has been a pleasure to deal with her. Thank you Valeria!
By Avigdor
May03, 2011
I want to tell you how much I appreciate the detailed, helpful and useful information I got on the phone from your employee Kenton. The long and friendly conversation we had really helped me in my preparations!
By Ron
May03, 2011
I just booked my wife's tickets to Houston from Seattle (Booking # 7302060) and your system did a beautiful job of searching things out and putting the trip together, nicely done. Trip Advisor did a nice job of bringing the opportunity to my attention and when they redirected my inquiry to CheapOair, your system handled everything very well. I wasn't able to neither book her seat nor put in her Frequent Flyer numbers but she can do that off-line so no big deal. We'll see how the trip plays out next week!! Thanks!
By Arlene
May03, 2011
I want to take a moment to thank Kasandra for her help on Saturday in resolving an error I made with our original booking. It is important for you to know that she was friendly, helpful, and professional and I try to let managers know when someone does a great job. Sincerest regards!
By Camille
May03, 2011
Hi! Finally, I will stay with my original plane ticket but thank you very for your fast, clear and complete answer. I really liked your service and will definitely use your company again! Thanks again!
By Kurt
May02, 2011
Dear Birva, Thank you for all your help! It feels good to know that CheapOair has loyal representatives who try to help their customers. I will continue to be a loyal client.
By Margie
May01, 2011
I want to tell you what a pleasure it has been to work with Irina. She has been so helpful, respectful and has worked hard to try to work things out for us. We really appreciate working with someone like this and hope that you value and appreciate her good work. What a treasure!
By Denise
May01, 2011
I enjoyed the flight the price was what I was looking for. The customer service was good.
By Kelsey
June30, 2011
Karen was very helpful and it was a pleasure hearing from her to find out about the coupon and raffle opportunities. Thank you!
By John
June30, 2011
Thank you so much for your help with a price match! I appreciate your help and support. You were very professional.
By Shashank
June29, 2011
Your agent Dinesh was so very helpful when an airline canceled my flight. He was very professional and was so very eager to help me in any way possible. He contacted the airlines and updated me every step of the way. He is a very professional and trustworthy individual. Thanks!
By Jinho
June28, 2011
Hi, I appreciate it a lot for your help in buying my ticket from NY to Seoul in September, I did not ask his name, so I don't know his, but your representative really took patience and helped me a lot. Your final price was a little higher than my-searched-a-week-before prices, but it's still comparatively cheap. Thanks again.
By Arlene
June28, 2011
This was our first experience using the services of CheapOair and we are very pleased with all that transpired. Their website was very simple to navigate and easy to read. Best of all, additional, easy to find information was right in front of you (eg: airline phone numbers for reservation confirmations).The bonus of all of this was the very courteous follow up by "Jeff" to ensure all went well with our trip! Kudos to CheapOair and to Jeff!
By Maria
June28, 2011
Dear Sir or Madam: Reese helped us make reservations for 5 hotels all over Europe. He found beautiful properties at great prices and he was so helpful and patient. I can't thank him enough. I will definitely be back for hotel reservations and airline tickets (which we had already booked through CheapOair). This gentleman was amazing. He called back when we got disconnected; he made every effort to work with us on these reservations to find just what we wanted in our price range. Thank you again.
By Carla
June28, 2011
I would like to commend an agent that worked extremely well at taking care of our flight reservations. His name was Marco. Marco was very polite in every aspect and assured me that he could handle the uniqueness of our flight schedules, which he did very efficiently. He needs to be commended for the excellent service and respect that he gave to us. I wish that everyone I dealt with on a daily basis was so appreciative, helpful, respectful and polite. I will certainly recommend that anyone call and contact him for travel services. Thank you.
By Lisa
June28, 2011
CheapOair has a jewel working for them. Cristof out of Las Vegas was so kind & helpful and it was not even his area. Cristof said that he would try to help me anyway to avoid me being transferred. That was music to my ears! He carefully read all the notes on my file, placed me on hold to contact an airline for info then said he would make sure a supervisor contacted me on what needed to be done next. I am so grateful for his patience & willingness to help and he acknowledged my frustration. I just wanted to give him a shout out on a job well done. Thanks Cristof for taking the edge off my circumstance, I'm forever grateful!
By Limin
June27, 2011
Dear Adler: Thank you very much for your help on 6/10! Owning to your help I was able to get to Shanghai in time for my mom's visa application interview on 6/13.
By Connie
June27, 2011
Jerome was very kind and sent me to his manager Pierce, You should be very happy to have such great employees! This has been a very hard thing for me with my daughter having this and having to try to get her here & now on to San Diego for treatment! We do what we have to as parents and grandparents, to help. Just wanted to shout out on a compliment!
By Joan
June26, 2011
My experience with Cheap0air was very positive! The agent I talked with was so helpful and careing. Again Thank you!
By Julie
June26, 2011
I had a wonderful experience with CheapOair. My flights were confirmed and everything worked out nicely. I appreciate your help.
By Cory
June26, 2011
I just spoke with Jeff and he was very courteous. I am a loyal customer of CheapOair and will continue to be. Even when I make a mistake and don't leave enough time from an international flight to get through customs before my husband's connecting flight, they call and inform me and help me find one that will give me the right amount of time for close to or the same price. Way to go CheapOair customer service.
By Paula
June26, 2011
Thank you for all your help! I definitely did not intend to breakdown into tears but you were very compassionate and nice to me. This was very appreciative.
By Mitchell
June25, 2011
I just made a reservation for my senior friend and myself to Greece in September. Desmond helped me with the seat assignments and a few other questions that I had. She was so polite and helpful. Thank all of you on behalf of myself and my friend.
By Patricia
June25, 2011
I would like to tell everyone that CheapOair is by far the best website for GREAT deals on airfare and hotel deals. Don't bother looking at any other site; this is the place to look. And Jeff was so helpful thank you.
By Julio
June25, 2011
Very helpful and easy to use also a great deal thanks.
By Victoria
June24, 2011
I just wanted to say thank you for being of great help to me. Adah was able to answer my questions satisfactory and my problem resolved.
By Elle
June24, 2011
I just booked these 3 bookings with Hank and he was so patient and helpful and nice. He did an excellent job. What great customer service. Keep of the fine work.
By Agnesh
June23, 2011
Hello, I wanted to thank a bunch to Kathryn from Billing/LAS; CheapOair did an excellent job and solved all my issues.
By Mari
June23, 2011
CheapOair is fortunate to have a Customer Service Representative as professional and efficient as Tony. Not only is he proficient at the software program CheapOair provides him to work with, his diction and courtesy are rarely found in this world of off-shore call centers. He was able to meet my needs in a minimum amount of time. You can be assured that I would be happy to consider Tony my personal CSR at CheapOair.
By Jutta
June23, 2011
I just wanted to say "thank you" for being there.
By Marian
June22, 2011
I recently flew to Orlando Fl. from Rochester, NY. For a ten day respite and family visit! I have made this trip three or four times a year for the past 25 or so years. This was my first experience with Air Tran. It was delightful and also the very first time I have ever made the trip in 2 1/2 hours on time and actually refreshed when I got there. The attendants were polite, helpful and very accommodating!! I am old enough to remember the many amenities available years ago on air lines but on this trip, I never missed them. It was the best time I have had in years and I will certainly be looking forward to my next flight with Air Tran.
By Ben
June22, 2011
CheapOair made our two trips this year easy. I had two flight changes before my last trip to Albany and I was notified way ahead of time. On an earlier trip to Penn. the airlines had delays and CheapOair rebooked my adjoining flight ahead for me without being asked. Thank You!
By Cynthia
June22, 2011
Thanks so much for helping us book our flight! Great service on the phone! Easy to follow, clear instructions, thorough, and ensured that all correspondence came through!
By Lynn
June22, 2011
I wanted to express my appreciation for Patsy. Her excellent customer service went over and above what I have experienced with any other US based travel agents in the past. She worked with me to explore more reasonable options to the potential rebooking of our flight, even calling me back several times to follow up on our situation. Her concern, quick thinking and exemplary service skills are deeply appreciated. I will definitely use CheapOair again after this experience.
By Jane
June22, 2011
I am very happy with the service provided by Moiz and want to say that he is an asset to CheapOair. Moiz went above and beyond his duty to provide me with the best service. Thanks!
By Gary
June22, 2011
We want to thank Seth for all of his help, he was polite, knowledge, and gave us more of a discount something we hadn't expected. I had used booking buddy and found your company and will most certainly use it again and recommend it to our family and friends.
By John
June22, 2011
I Used CheapOair for the first time this month from Las Vegas to Austin, Texas. Everything went great no problems good connections, what can I say, thank you Christina, will be booking more flights in the future.
By John
June22, 2011
I've saved you to my list so I will remember to book with you again due to the ease of the website and nice customer service. Thanks and have a great day!
By Timothy
June21, 2011
I just wanted to extend my gratitude to one of your customer service chat line employees. His name is Apenson and he figured out a puzzle that no one else could execute in a quick professional manner. If only everything was this simple.
By Maxwell
June21, 2011
I appreciate the excellent customer service. The time and effort Estor in particular contributed to my airline booking. Thanks very much and I will certainly recommend CheapOair and continue to use the service.
By Joseph
June21, 2011
all including Karlee, Thank you so much for your patience and professionalism. I'm very satisfied with the service I received booking my flight. Karlee checked many other options and I received the best possible price and the best possible itinerary. She is a credit to your organization.
By Kathy
June20, 2011
Hello, I have been very satisfied with my experience with CheapOair. I purchased tickets to Italy approximately a month ago and found them to be the least expensive tickets I could find. I looked extensively for less expensive tickets but was unable to. The website was easy to navigate and
the entire experience was quick and efficient. After we returned home, I even got a phone call from an agent called Karen, who inquired if I had been satisfied with my purchase. That was an unexpected delight and one that found favor with us. Thank you!
By Bruce
June20, 2011
I've been using CheapOair since December and have had very good experiences. I love that there are always promos to reduce the fees. With the discounts, I usually come out ahead.
By Michael
June19, 2011
Kassandra was great, very supportive and helpful! Trying the options to provide the most polite service possible! I appreciated it a lot!! We then prepared for my wife to leave tonight and began making several other arrangements. Then Grayson picked up. If it was possible to be even better than Kassandra, which was difficult, Grayson was. His attitude and helpfulness was extremely appreciated in a very difficult time, as was Kassandra's.
By Mary
June19, 2011
Just a quick note to let you know how thankful we are that you were able to resolve our refund with Lufthansa Airlines! You truly were professional an addressed all the major aspects of our situation. We understood that you were facing some pretty tough odds but, you came through when we needed you! And in a few days what others were not able to do in months. In an age when so many companies do not seem to care about customer service any more, CheapOair did everything you claimed it does. We are two very satisfied customers, and will continue to be for years to come. You are truly a great asset to your company and CheapOair is lucky to have you on their team. Thanks again!
By Gay
June19, 2011
I would like to extend my compliments to Anson for booking my flights today from Chicago to Washington DC, New York, Toronto and back to Chicago. I surely appreciate that. Many thanks, keep up the good work!
By Jim
June18, 2011
CheapOair was 5 out of 5 and had the best price, and that I would definitely use them again. Thanks!
By Jennifer
June18, 2011
The new CheapOair application for iPhone is amazing. It was super easy to use and really quick. I'm packed and ready to go on my flight. It was so convenient I'm already thinking about where I can go next. The website is super efficient they sent me a confirmation email within a few minutes of my transaction and they even called me to see if I everything was ok. 5 stars in my book. Thank you CheapOair!
By Carol
June18, 2011
Customer service representative, Jeff, was very nice and polite. My overall experience using CheapOair was very positive and saved me money.
By Dinkal
June18, 2011
Hi I booked my ticket by calling CheapOair customer representative and it was a very pleasant experience with her. She helped me finding my cheapest airfare. Her name is Linda. Thanks & Regards!
By Bonni
June17, 2011
Thank you So much for all your help, you are very good at your job, and I hope your bosses appreciate what an asset you are to them! Thanks again for your help and time. Have a good day.
By Rebecca
June17, 2011
Tina in your Schedule Change Department was most helpful in dealing with us getting a refund due to a medical situation which prohibits travel as scheduled. She was professional and articulate and is an asset to CheapOair. I hope she remains employed by you for a long time as she has helped us to remain as loyal customers!
By Hadas
June16, 2011
Dear Madam/Sir, I would like to bring to your attention the excellent service I received from PJ, who helped me book my flight from New York to Tel Aviv. As I was preparing for my trip, I spoke with two other CheapOair representatives on the phone before I spoke with PJ. The help I got from PJ was by far the most professional, extremely polite and very pleasant. She helped me put together a complicated trip that has a long stop over; PJ was very patient and helpful. Due to this experience, I will definitely recommend CheapOair to all of my friends who are flying both within the US and internationally.
By Christopher
June16, 2011
Yesterday, in my excitement to book a vacation to Florida, I mistakenly booked a flight from JFK to Orlando. As soon as my Floridian friends noted that I should have booked the flight to Tampa, I called CheapOair toll free number and was handled by a phone representative named Yvonne. She was personable and understanding, and had sense of humor about me and my bone-headed mistake. In minutes, we re-booked a (better) flight from JFK to Tampa, and without me incurring a cancellation fee due to Yvonne's quick handling. In essence, Yvonne helped me through what I anticipated was going to be a day-long, costly battle to cancel one flight and re-book another, making the experience memorable, and certainly landing CheapOair safely into my "Favorites" list. Your name "CheapOair" certainly doesn't pertain to the level of quality and expertise shown by Yvonne, who handled my dilemma as if she were the hyper-concerned owner of your company. Oh, and one more point, Yvonne made a point of taking my cell phone number in case of disconnects, and not once, but twice, after disconnects, she called me back to advise me of her progress. Then, to top off her service, she called me back to tell me that she'd just sent the new itinerary, assuring me that my dumb mistake had been....handled. Can't thank CheapOair enough!!!!
By Ester
June16, 2011
Thank you for your accommodation and kind attention on my e-ticket return flight change process.
By Wesley
June16, 2011
To whom it may be concern. I want to compliment an outstanding service I received with my recent flights reservation. This is 3rd time I am using CheapOair for overseas tickets for myself and my family. Today was first time I used your customer service line. My travel agent Hank was very helpful and made stressful situation of changing my reservation very easy. I want to congratulate you on finding such great help. I am sure I will be booking more flights though your website.
By Rosemary
June16, 2011
I am happy to recommend CheapOair as we had a very successful trip to see our son and family. Everything was so easy with CheapOair and Jeff was very pleasant.
By John
June16, 2011
I had no problems with my round trip flight to New York City June 4th-10th, 2011. Jeff was very nice on the phone.
By Amy
June16, 2011
I had a very favorable experience today when I booked my flight with a woman named Sarane. She was very clear, very thorough, and it was an easy interaction. I wanted to make sure that she and you knew what a positive experience I had, due to her manner. Thank you so much!
By Razia
June15, 2011
Thank you so very much for helping me with my bookings! You were very courteous and efficient; please let your boss know how good you are. Thanks once again!
By Dennis
June15, 2011
I want to commend and send my heartfelt thanks to your customer service agent Theresa. Theresa helped me in a big way today as I erred in the reservation I made. Theresa helped me correct the mistake I made and helped me with exceptional flights; these will make the trip for an employee of mine a "piece of cake." Thank you CheapOair and thank you Theresa!!!!
By Mary
June13, 2011
Just a quick note to let you know how thankful we are that you were able to resolve our refund with Lufthansa Airlines. You truly were professional an addressed all the major aspects of our situation. We understood that you were facing some pretty tough odds but, you came through when we needed you! And in a few days what others were not able to do in months. In an age when so many companies do not seem to care about customer service any more, CheapOair did everything you claimed it does. We are two very satisfied customers, and will continue to be for years to come. You are truly a great asset to your company and CheapOair is lucky to have you on their team. Thanks again!
By Addis
June11, 2011
Thank you he was good customer service!
By Norman
June11, 2011
Great website with great prices! No problems with booking flights and getting boarding passes at airports. Thanks, Jeff for your follow-up telephone call.
By Nathan
June11, 2011
I spoke with Percy on the phone shortly after sending in my feedback to the website. Percy was more than helpful and he cleared everything up right away. Percy called me promptly it became a lot better. Thanks Percy!
By Larry
June11, 2011
We love the service CheapOair provided us to make our reservations to Maui.
By Rita
June10, 2011
Karla was extremely nice helping me with flight, hotel and car reservations to Madrid Spain. Please compliment her. Thank you!
By Razia
June10, 2011
I am sending this email to let you know, that your Agent Betsy, is so very helpful ,courteous and efficient, I was so impressed with her attitude and kindness If you all agent like Betsy your company will do so well. Betsy listened to me and told if I could hold a moment she will can find out if cad help, and she did Good Luck Betsy, I hope next time I call, I will get you online.
By Paul
June10, 2011
I would like to thank and compliment Mohammed for the service he provided for me. I had to cancel and rebook my flight. Mohammed was very helpful and patient. Thank you!
By Kathy
June10, 2011
Dear Sirs: I just wanted to let you know how helpful and kind your employee Nelli was today in booking a flight for me to Ireland. She was very patient and answered my questions - and I had many- and I so appreciated her wonderful service.
By Joseph
June10, 2011
I don't know his name, but the gentleman who helped me correct my ticket this afternoon was very patient and helpful to me. He was able to correct my departing ticket from Seattle to Milwaukee on June 16. Please thank him for me!
By Hanh
June10, 2011
I love using CheapOair to buy ticket. The price is very reasonable and I also I find the good itinerary too. From now on I will use CheapOair to buy ticket for my family. Also I bought the ticket for one of my colleague to Narita, Tokyo on Business Class and she told me it was very good and she was very happy with that. We also have a trip going to Bahamas in July; I will use CheapOair to purchase the tickets for my family. I am going to Boston next weekend and I will buy ticket through CheapOair too. Find a good deal from that web site and good itinerary. I will recommend to my friend and my relative to use CheapOair website to buy a ticket. My friend is going to Boston next weekend from San Francisco I will recommend her to use CheapOair to buy the ticket, Good service, good price and good itinerary. Going to buy ticket for my Boston trip next weekend! Again, love using CheapOair for my flight. Thank you!
By Jane
June10, 2011
I spoke to Percy, Thank you very much for understanding my pain.
By Stuart
June10, 2011
I spoke to Jeff and I let him know that using CheapOair was a wonderful trip and no problems at all.
By Esther
June08, 2011
I was very impressed with Jana. She was wonderful. Thank You!
By Mc
June08, 2011
Booking through your website was ideal for due to the low cost airfare, ease of use, and overall travel experience. Follow-up survey was conducted by Jeff who was courteous and straight to the point for his questions
By Johnson
June08, 2011
Agnes was wonderful. She helped me with my reservations. I was very stressed because I thought I wasn't going to be able to change my ticket in time for my flight but she did everything for me in about 15 min an she made me so happy that I had to share how great she was at keeping me calm during the whole process and getting everything situated for me.
By Jose
June08, 2011
Dear CheapOair, on 1 June 2011, I called your customer service and spoke to Mayra about making reservations for 3 trips. The arrangement of the trips was confusing to me, even though I am the one taking them but Mayra quickly understood what I needed to do and found me the best possible flights and fares for my budget. She was very patient and answered all my questions no matter how complicated they were. In a world where customer service is slowly fading, your customer service representative, Mayra is one of the best. It was a pleasure speaking to her and being helped by her. Thank you very much!
By Eve
June08, 2011
Ricki was very helpful and diligent in helping me with seat assignments for my departure/return flights to San Juan, Puerto Rico. Ricki was very pleasant and courteous and made sure I was pleased with my seating. She has a good sense of humor too! Thanks for the good service!
By Richard
June08, 2011
I was very. Much pleased!
By Linda
June07, 2011
Thank you for your excellent product and service! Our trip was wonderful and your people were always available to offer assistance and answer my questions. I will definitely use CheapOair again in the future.
By Adrian
June07, 2011
I would like to compliment Holm for his professionalism and patience. I called today needing to change a flight and he took really good care of me.
By Kim
June07, 2011
Hi, I am writing to you about phone service I received from Adah today. Adah helped me choose seats for a flight to Rio de Janeiro, and she also helped me choose the meal type. Adah did an excellent job, she was courteous, kind, and tried hard to help me pick the best seats for our long flight. She also sent me a new itinerary with the seat assignments on it, to my email address, as I requested.
By Alma
June07, 2011
Thank you Abel for giving such an Outstanding Service to me! You were patient and professional in every way, and made my purchasing decision very easy and pleasurable, please pass this note along to your supervisor, so that he or she may place this note in your employment file.
By Steve
June07, 2011
I was able to take a cheap flight to Louisville last May 21 to May 25. I appreciated very much when CheapOair informed me ahead of time the changes on my schedule. I always look for a cheap airfare from CheapOair first and usually work for me.
By Shawna
June06, 2011
I called your customer support very flustered about a mistake I had made during booking my ticket with your agency. Your customer support staff was very calm and polite. I had booked my ticket in my married name while my passport remained in my maiden name. He very calmly handled my situation. I was so impressed with the way he handled the matter that I asked for his name. I am not sure how you recognize your staff but he told me the spelling of his name was Isac. Very good job! I am impressed with his patience. Thank you for your time. Have a nice day!
By Nagib
June06, 2011
Just want to express appreciation for the prompt and courteous service received from Hector with respect to this booking. I was quick despondent for having pressed the wrong button and making the wrong booking. Hector was very quick and accurate in making the necessary changes. Thanks a lot again!
By Neeraj
June06, 2011
Carter was very helpful and patient. The way she gave me different options for flights from Minneapolis to jfk, helped cancelling, rebooking, called me back to prevent from me explaining the whole story to another agent, she kept my regard by giving a discount within her permissible limits. She showed a perfect example of an excellent customer service. I highly recommend her for some appreciation and promotion if in consideration.
By Jeffrey
June06, 2011
Here is a quick note to express my appreciation of Dinesh for his assistance in changing my reservation when an airline changed my initial flight schedule. He was professional, courteous, and dealt with the issue promptly. Again, Thanks!
By Casarino
June05, 2011
I was able to take a cheap flight to Louisville last May 21 to May 25. I appreciated very much when CheapOair informed me ahead of time the changes on my schedule. I always look for a cheap airfare from CheapOair first and usually work for me.
By Mcchord
June05, 2011
Good booking, on-time service and good price fare!
By Brenda
June05, 2011
Your web site is great and easy to use
By Yannes
June05, 2011
So far I´m really happy with the Customer Service Online Chat! A penson was friendly and very helpful!
By Kacie
June04, 2011
Good afternoon, I wanted to give excellent feedback about valentine today. I had booked a flight for my fiancé. We had notice the day after I booked the flight that I had mistakenly put his first name and my last name. So when I called to change it I was informed it would cost me 54 dollars. A supervisor by the name of valentine called me to help me with this situation and within a few min he was able to get an exception from us airways to waive the fee. I was very happy and thankful for his customer service and help. Thanks!
By Brenda
June05, 2011
Christine was simply delightful! Thank You!
By Debbie
June04, 2011
I got Adler at customer service. He not only helped me change the flight but came back a week later and booked the seats for me. He called then e mailed until all was complete. I appreciated his kindness and willingness to work with me. Adler made me feel confident that I will book flights with CheapOair again. Thank you for having a kind, courteous employee in your service. It was a pleasure working with him.
By Shannon
June04, 2011
I would like to compliment Crystal and Remus, for their prompt, friendly and efficient help to solve my problems. Thank you!
By JoAnn
June04, 2011
I recently used CheapOair to book a "special occasion" trip to Barcelona. Using CheapOair website was so easy. All costs were detailed, website was easy to navigate and final booking was a snap. I definitely will use CheapOair again.
By Victoria
June04, 2011
My name is Victoria and I would like to pay high compliments to Dennis in the Schedule Change Department. Dennis did exactly what he said he would do and was able to fix our bookings. Our vacation is now a happy thing again. Thank you!
By Olivia
June04, 2011
My experience with CheapOair online has been very positive. I compared prices and settled on CheapOair for a fair price and got my e-ticket right away.
By John
June04, 2011
Our purchase of flights to Ireland was a good value. The process was simple and the information was complete.
By Kishore
June04, 2011
I just wanted to say thank you to Alban for taking care of my itinerary change so efficiently and professionally.
By Evelyn
June02, 2011
I would like to thank Carla, Customer Service Representative for CheapOair, for her excellent help and concern in correcting my booking. She went out of her way to listen, follow through and even contact the person who originally booked my flight for me and assist them then. It was way above and beyond any other customer service I've ever received anywhere else. Please make sure that she is properly recognized for her excellent customer service. She is definitely as asset to not only your company, but Customer Service as well.
By Alberto
June02, 2011
Got very good service today from Holm! Thank you!
By Fred
June02, 2011
Angela thanks a lot for helping out. Great customer service and professionalism! Many Thanks!
By Kathleen
June02, 2011
My experience has been great!
By Davila
June01, 2011
Hello, I have to say I travel quite a bit and each and every time I find the lowest fares through CheapOair. I tell everyone about this site. It’s funny because no one told me about this site I just happened to stumble on it one late night while looking for flights. So I appreciate the low fares and the ease of use this site offers. Keep up the good work!
By Donna
June01, 2011
I would like to let you know that on June 1, 2011, I booked a round trip flight with CheapOair. This was the first time I booked online. The online booking was easy; however, 5 minutes after I booked the flights, I found a flight, on a competitor’s site, that was $33.00 less than what I paid. I called the billing department and spoke with Michelle at the Las Vegas Billing Department. She was very helpful, easy to understand and polite. She was able to issue the $33.00 credit without any hassle and in less than 2 minutes. I really appreciated her help and wanted to let you know that she is an asset to your company. Due to her service, I will continue to search CheapOair for great air fare!
By Renee
June01, 2011
Thank you for your response! The representative I spoke to add my flight to the trip was extremely helpful and the trip was a good decision for me, I would suggest that you inform the sales representative of this fact and also the representative who assisted and notified the airlines. Thank you again!
By Barrie
June01, 2011
Very happy with CheapOair.
By Celeste
July31, 2011
I made a booking for my father and daughter to travel from New Zealand to the USA this morning; it was a bit complicated with my father returning to New Zealand while my daughter needed only a one way ticket since she is traveling home from a vacation in New Zealand. I spoke to Renzo on your 24 hour phone number and he was fantastic, he was patient, clear and professional and made purchasing these tickets a pleasure. I wanted to thank you and especially Renzo for the excellent service and look forward to buying many more travel services from you in the future.
By Roger
July30, 2011
Rarely do I use the internet to book, buy etc. I used your site and was so excited how quick, easy and stress free my experience was. I will certainly use your service again. Thank you!
By Youness
July30, 2011
Dear Sir/ Madam, I would like to thank you for the company's great customer service. I called on 7/30/2011 to reserve a ticket and your employee Max was tremendously helpful.
By Helene
July28, 2011
Greetings! My itinerary was booked online through CheapOair. Your agent Dinesh was able to rebook me on a flight which left only 2 hours after my original one was scheduled. It took him a while to deal with American Airlines, but he kept trying, would come back and reassure me that he was working on it and finally succeeded. He was courteous, professional, and understanding - all the things a company would want of one of its employees. It's agents like Dinesh, who make CheapOair a site. I will not only use in the future myself, but I will recommend to all my friends. Please give Dinesh a word of praise for me.
By Elsa
July27, 2011
I wanted to let you know of a particular phone call that I just had with your employee Franklin. He was very cordial, listened to my needs, answered all of my questions thoroughly, and made sure to let me know what was going on every step of the way while he was helping me. Because of Franklin's excellent customer service, I will recommend your company to others. He helped me out of an unexpected jam that occurred. I am so glad he answered my call.
By Fabienne
July27, 2011
I already knew that you were the best. I was very impressed with your representative. He not only reviewed all my information, but took the time to look for a much better flight then the one I had previously selected. Thank you so much for a great service.
By Kelly
July27, 2011
Just wanted to thank you again. You have provided exceptional customer service and made 2 young girls very happy.
By John
July25, 2011
I spoke with Vicky in billing \and explained my situation. She was very professional, outgoing and took the time to explain the process to me. She could've just brushed me off and made me wait, but she is apparently very good at her job, because (as long as everything goes the way it should) she did a great job and has definitely retained me as a future customer. She deserves a raise or promotion! Thanks again!
By Dianne
July25, 2011
Thanks for making my trip hassle free!
By Robert
July25, 2011
Thank you CheapOair for your service with our return flight change of plans! Your information for the cancellation and rescheduling of a new flight was very helpful. We would not hesitate to book a flight with CheapOair for our future travel vacations. Thank you again!
By Yen
July25, 2011
Hello! I just want to compliment Shonesha for her great customer service she gave me today. She was very patient and informative throughout the whole call. I was having problem getting seats for my family of six. I wanted to try to get seats as close together for my four young children. Shonesha helped me with changing the date of my flight and the seating arrangements. This was my first time using CheapOair and I would definitely continue to use it. I would highly recommend this website to my friends and family members. Thanks again for the great service!
By Jessica
July25, 2011
I really appreciate being able to put in a date range vs. an exact date. This allows me to get the most from my vacation time and plan accordingly.
By Patricia
July24, 2011
Thank you Allison, for assisting me in this matter of cancellation! I appreciate your fine customer skills. I will consider using your company's services in the future! Thank you again!
By James
July24, 2011
I am writing to compliment the agent that just helped me with my airline reservation to Fort Meyers from Chicago on 3/24 - 3/3, 2012. I did not get his name but he was professional, knowledgeable and diligent in helping me get the times and price I desired for the flight. He is definitely an asset to your company. I will be a returning customer to CheapOair.
By Brian
July24, 2011
The agent was very helpful in the service I received.
By Hasenleder
July24, 2011
This was easy to navigate through. This was a positive experience for us. The prices were very good. Thanks!
By James
July24, 2011
Sullivan is a great customer service representative. He took very good care of me. I am so very appreciative for his service. You need more representatives like him. Please give Sullivan a raise. He has earned it!
By Karen
July24, 2011
I am very satisfied with the service provided to me by Roch. I am very impressed with his professionalism, politeness and the way he explained the policies. Roch was very excellent, outstanding and I would definitely come back to CheapOair for future reservations.
By Kim
July22, 2011
Had a great experience with your service. Got a great deal! Follow up from Jeff was nice! Thanks!
By Ivy
July22, 2011
I just wanted to let you know that Roland was a superb representative. He helped me find a better, more cost effective flight using an international credit card. He made the otherwise lengthy and complicated process into a smooth and friendly conversation. He was professional and patient throughout my many questions and concerns. I highly recommend him as an exceptional customer representative. Thank you for hiring such a great guy.
By Marcus
July21, 2011
Mr. Aurelius provided great service; he is an example of what a customer service representative should be. He went through several travel options to ensure all my travel needs were met (45 mins). He deserves to be recognized for his professionalism and hard work.
By Dave
July20, 2011
I have used CheapOair twice now and find it easy and convenient. I have not encountered any problems during airport check-in or with my baggage. As well, I like that CheapOair compares flight prices for me and thank-you Karen.
By Lane
July19, 2011
I am really happy with Service provided by Timothy to help me with what I was looking on the web for my Itinerary for a really High Price Which I could not afford. But Timothy was really Patient and helped me out with an Itinerary which matched my needs and budget. I am so happy with his Professionalism and Knowledge, for that I recommended him for a raise and would always book with CheapOair. Timothy you are really a Star and have earned a Valuable customer for the organization.
By Kevin
July19, 2011
I am writing to let you know that I was very well attended on the evening of July 19 by one of your employees named Olympia, and I simply wanted to call to your attention that she did a splendid job of resolving a complex error I made booking a flight on the wrong date. She was courteous and put everything in order, thus allowing me to get to Brazil for my wife's birthday, and I am most appreciative of her good work. Please convey my appreciation as appropriate. Thank you very much.
By Mark
July19, 2011
To whom it may concern: I would like to commend one of your online chat representatives for the superb service I received today. Anson swiftly assisted me with the cancellations that I required for my trip to Vancouver, Canada, next month. Anson was both professional and courteous, and he is a definitely a worthy asset to your organization. Please insure that Anson is recognized for his superb customer service skills, and I once again thank him for the help that he afforded me. Thanks!
By Shayla
July19, 2011
Thank you, Urban, for your patience. I appreciate your flexibility and understanding. I hope everyone else at CheapOair are like you.
By Marilyn
July19, 2011
Dear CheapOair Human Resources Department & Administrators, I am writing regarding the exceptional treatment by one of your employees, Anson, who was extremely courteous and went out of his way to explain and answer my inquiries. Courteous and efficient are good words to describe Anson's service via CheapOair "live support Online". So seldom is it that a customer takes the time to write a letter of appreciation, but I felt moved to reward your staff person's initiative. This note is but a small token of my appreciation, yet it is important since it is upon the consumers' satisfaction that your company has grown and hopefully will continue to prosper in this highly competitive marketplace. Again, a heart-felt thank you!
By David
July19, 2011
I went to your on-line live chat service with Anson. He was courteous, knowledgeable, and professional in dealing with my concerns. If you hire more people like Anson, I wouldn't hesitate to use your company again. Thank you for taking the time to read my message.
By Brittany
July17, 2011
Thanks to Karen and CheapOair! Our travel was a success. I found everything easy to use and the staff helpful in times of need.
By Ron
July17, 2011
A supervisor gave me a call and spent an hour on the phone with me in order to get me reservations to Philadelphia. Rudy was patient and got me an affordable ticket within my time frame. I had all but given up being able to visit my nephew in July, but now I'm happily awaiting my trip. A satisfied customer!
By Graham
July16, 2011
Very impressed with the service. Quick and efficient booking process and better still the customer service afterwards (which is normally very poor through websites) has been very good. We will be booking all of our flights through CheapOair in the future and will recommend the service. Thank you!
By James
July16, 2011
Do to your great pricing, I am able to fly my girlfriend in to visit me and to my local airport in DC. Thank you so much!
By Maria
July16, 2011
This was my first time using your company and I must say I will now be a loyal customer, thanks to Olympia's service. This is our Honeymoon and our initial plans had to change. Olympia's cordial and knowledgeable help was outstanding and made it all work out. Thank you!
By John
July16, 2011
You promptly replied to my questions, I was happy with reply.
By Larry
July15, 2011
We enjoyed our trip from PA to NM. CheapOair had easy to follow steps to make the reservation. The price was reasonable and we were given good seats. Our itinerary was sent to our email quickly. All this made for less stress in planning our trip. Thank you CheapOair!
By Sharon
July15, 2011
Karla provided excellent support to me in my panic situation. She was calm, resourceful and very caring -- not to mention very competent. Thank you for Karla! I truly appreciated her great assistance.
By Chaffer
July15, 2011
Reyna was outstanding! I just found your company in the internet and your representative was fabulous. She has what is required to be a good customer service representative. I was a travel agent in the late 1980s, and she was outstanding. I want to let you know that you have a great company and I will use you for all my travel needs in future. Great going Reyna!! Keep up the good work!
By Cindy
July15, 2011
Dear Supervisor Newton, My name is Cindy and I want to let you know how outstanding Jordan's service was today. I had to book a month worth of travel and I really appreciated his time, consideration and kindness. I always call CheapOair to book my flights and am so very appreciative of the excellent service that I receive. It is so re-assuring to know there is such extraordinary help when travel can be so stressing. Thank you so much and keep up the wonderful work.
By Andrea
July15, 2011
Dear Winfred, I want to thank you for helping me out today. It was truly a pleasure dealing with you. I appreciate your patience and your pleasant attitude in taking care of my change request. It was kind of complicated, but you handled it quickly and professionally, and most important, found me the best deal. I'm going to have an even better vacation than the one I originally planned and I owe it all to you! Thanks again.
By Xerius
July15, 2011
Agent Carmen promptly called me back and reconfirmed my flight details. I would like to make a mention that Carmen was kind, obliging, and efficient, a job well done.
By Kamya
July15, 2011
I purchased a roundtrip airline ticket for my daughter Barbie on-line. It was very simple and easy to use. The best present I could purchased for my triple b'day party that was on FB posted for wed. July 6th. My B'Day is July 16th. I would use CheapOair again and would tell my friends and family how simple and inexpensive it really was. Thanks for having the best week of my life with my daughter. This was a very memorable vacation for our whole family. Thank You CheapOair!
By John
July15, 2011
I was trying to bring our family to Los Angeles to spend Thanksgiving with our daughter and her family over Thanksgiving weekend. Thanks to Roland's patience he was able to find an affordable flight for us to travel. He took the time to search flights that will work with our family schedules. Thank you and this was a pleasant experience.
By Lenny
July15, 2011
Karen you were very helpful. I love CheapOair and their iPhone app.
By Shawn
July14, 2011
I just finished talking to Jana as we had several questions regarding our flight to Kuwait. Jana was extremely polite, knowledgeable and professional. Employees like her are a class act and must be cherished. We appreciate CheapOair for employing such professional and trained employees such as Jana.
By Trudy
July14, 2011
I just wanted to write a note and give my compliments to Schuyler. I needed special attention to arrange specific flights that I wanted to be on and he was extremely helpful in accommodating me. He was also polite and pleasant to deal with. I would like to commend him for a job well done on getting the flights I desired.
By Steve
July14, 2011
Dear Sirs, This morning I needed to call one of your representatives for of a change I was contemplating with an airline reservation made through your site. I dreaded calling because of past experiences with other internet websites' customer service. In addition I thought it would need to be the airline itself that would need to make any change. I was very pleasantly surprised. Atherton answered the phone almost immediately and from the moment the call began he was courteous, knowledgeable, and extremely helpful. It was very refreshing to deal with someone who, you can tell, takes customer service very seriously. Because of this I will not hesitate using your website to purchase travel services in the future. Your prices are very good, also. Finally, thank you for having a team that made my experience enjoyable.
By Simmi
July14, 2011
I have been using CheapOair for two years now and I absolutely love it! You guys offer such an awesome website which finds you the lowest deals catered to my own liking, based around my schedule and still, your website leaves me with the cheapest price possible. In May I booked a ticket for Houston, when I was confused about some aspects of my trip, I simply called your customer representative Karen and was extremely happy with her services. She helped me out a lot! I am recommending this website to all my friends and colleagues.
By Yu
July14, 2011
CheapOair offers the lowest price! Since I'm a student, I'm always looking for the cheapest ticket and CheapOair provides exactly what I want. That's the main reason for me to choose it. Besides this, CheapOair offers much more flights routines than other tickets searching websites. It's very convenient for customers to compare different flights and choose a better one. Though this is the first time I use CheapOair to buy an International flight, I believe I'm going to choose it in the upcoming future. Thanks Karen for calling me and offering me such a good chance to get a discount and recall me my great memory in China.
By John
July14, 2011
I worked with Anson in changing my itinerary on the reservation ID above. He was great. Very helpful!
By Rachel
July14, 2011
I just wanted to tell you that Raina in the New York City office was very efficient, very kind and very helpful. Thanks to her and to all of you at CheapOair.
By Eileen
July14, 2011
I wanted to tell you about my experience with CheapOair and Steven (in billing) in particular. I cannot stress enough how WONDERFUL he was to me. Not only did he calm me down and put me at ease making me feel confident that he and this company would do all they could to get my daughter home, he worked diligently until he found the solution to my problem. He was sweet and respectful and understanding, and so very competent. If every assistant who worked for CheapOair were as good as Steven was you would certainly have the highest customer service rating of any company out there. I hope a person who is in a position to do for Steven what deserves to be done, a raise, a promotion, whatever it is, reads this. It is the only way I have of thanking him for getting my daughter back home safe after a very traumatic experience.
By Barbara
July14, 2011
My experience using CheapOair has been consistently positive and whenever I asked a question, a response was given in a very short time which I appreciate. Keep up the good work.
By Patti
July13, 2011
I would like to give a compliment to Valdemar for his excellence in customer service. He was so awesome in assisting me with my problem, I am a first time customer, however with his help, I plan to use CheapOair many more times and I also plan on telling all my friends. Thank you!
By Ben
July13, 2011
I used this app for the first time. Could not believe how easy it was to use. I checked it with the other web sites, and I telling you don't have to. CheapOair is the lowest price. I can't wait to book my next flight with them. Thanks!
By Elena
July13, 2011
I would like to say Thank you, Marissa, for exceptional customer service. You helped me very much with patient and politeness.
By Bill
July13, 2011
Dear CheapOair, We had major problems when our reservations on Air Berlin were canceled by the airline for May 21. On May 20 Sheri stayed patiently on the line with us and managed to get us rescheduled for an Air Austria flight. Thank you!
By Chuck
July13, 2011
CheapOair was easy to use. It provided good access to flight options for the destination I was seeking. When I had to contact them, they were easy to reach and very responsive. Thanks Karen for checking in with me on my experience.
By Pam
July13, 2011
I would like to express my sincere gratitude to Salvador who efficiently and professionally corrected an error that a previous reservation made for our flight. Salvador kept me abreast of the progress every step of the way as he worked diligently with the airline to resolve the problem. Your company should hire more professionals with his dedication!
By Mark
July13, 2011
Nice price, easy to use website Thank You!
By Shari
July12, 2011
I just wanted to send you a compliment about the great price I got on a ticket to Brussels, Belgium.
By John
July12, 2011
I do compliment CheapOair for the service they provided.
By Devon
July12, 2011
Regretfully, I had to recently cancel an airline booking. I called your agent, Marilyn and she was very helpful. Though I was not able to take advantage of your company at this time, I look forward to booking with you in the future as I found the experience easy and helpful. Thank you very much.
By MLou
July11, 2011
My concern has been resolved Very promptly and professionally. Thank you!!!!!
By Shahnaz
July11, 2011
My heartfelt thanks & good wishes to the gentleman who helped me to sort out the problems with the change in flight timings. Dinesh was understanding, listened well, reasoned with me & then helped me with getting the flights rights. CheapOair needs more Dinesh(s) to make bookings & customer service at CheapOair more popular. Well done Dinesh, Wish you a fantabulous future.
By Spencer
July11, 2011
I was very pleased with how fast the IPhone app was able to find my flights and the selection that I had to choose from was awesome! Compared to every other site, this was definitely the cheapest way and it helped prevent me from being put under a lot of stress and pressure! Thanks so much Karen!!
By Paula
July10, 2011
Kasimir, I would like to thank-you very much for your personal assistance and patience booking my family's flights. You were extremely helpful, kind, respectfully personable. I would like this email forwarded to all persons holding a position superior to yours for their personal view. Thank you, again!
By Joe
July10, 2011
I want to point out the special effort made by Roland in booking a difficult
itinerary for my son and me. I want to be on the same flight with my son to Los Angeles, problem is I'm in Cleveland and he's in Chicago! Roland did an outstanding job, in finding me the best price with my limited schedule. Roland is an outstanding customer service representative, and is a credit to your growing company.
By Lily
July08, 2011
Your site was easy to use!
By Nora
July07, 2011
My experience with CheapOair was really easy to do, have no problems and all arrangements made in minutes. I would use and recommend CheapOair to my friends.
By Pauline
July07, 2011
I'm writing to commend Valdemar for taking time to make changes on the flight for my elderly mother. He was very patient, conscious and understanding of the needs. He took his time to check for accommodations and availability. His customer relations and communication was excellent. I could also sense a gentle spirit in him. I would recommend Valdemar to any of my friends and certainly contact him for future flights. He deserves commendations and recognition of high honor. My sincere appreciation and many thanks Valdemar.
By Khali
July07, 2011
Finally I was lucky I talked to Britney in Las Vegas she clearly understood the problem and talked me very much civilian and convinced me what is going on. I am writing to the person in charge appreciate her, I believe because of employees like Britney your very successful in your business.
By John
July07, 2011
The website is great! Good job!
By Christel
July07, 2011
I just had the pleasure of dealing with "Leo". His patience and helpfulness went way beyond the call of duty. If Leo is the indicator of your customer service, you are a great company. Maybe the newcomers can learn from Leo what customer service really means. Again, I am so grateful that I stumbled on Leo. His kindness in dealing with me was a genuine pleasure and I wished I could thank him in person. All the best and great success for Leo!
By Ruby
July06, 2011
To whom concerned: Your prices are really good and your flights are good. I am also planning a trip to Hawaii next year and would like to use your services. Thank you!
By Julie
July03, 2011
Hello, I just want to commend Miles on the great job he did in helping me procure a ticket for my grandson Anthony. We were almost finished with the reservation when my phone died. I was beside myself with worry that I wouldn't get the fare I had if I tried again. And then, lo and behold, Miles called me back. What a guy! I can't tell you how pleased I was that he made the effort to re-connect. He was professional yet friendly and I so very much appreciated speaking with him.
By Peter
July06, 2011
Using CheapOair to fly from Albany, NY to Madison, WI. It is very easy to use; I had no trouble at all. Good seating. And follow up e-mail before my flights. Even courtesy call from Karen! I will use them again.
By Kevin
July03, 2011
Karen is a great representative at CheapOair! She was very personable and efficient. I didn't have to sit through several minutes of talking! Thanks Karen!
By Dsavage
July03, 2011
I've booked 3 trips since Feb with CheapOair. I got excellent deals and had smooth sailing from Florida to Minnesota to Arizona. I will definitely use CheapOair again and recommend it to my friends!
By Amy
July02, 2011
Dear CheapOair, I would like to send my highest praise and gratitude to Silas, one of your customer-service phone staff. I called at approximately 10.30am (your time) regarding a large problem with my booking, an error on my part. At the time I was stressed and also experiencing problems with my Skype connection. I was not a pleasant person to deal with. To his credit, Silas dealt with the problem and my unfriendly tone in an exceptionally professional and helpful manner. I am extremely grateful for his help and the great efforts he went to ensure I was given the best outcome. It made dealing with your company a positive experience. Please pass my gratitude onto Silas with full strength.
Kind regards!
By Libby
July02, 2011
To Whom It May Concern, I just had the best representative ever. Javon was polite and went above and beyond to help make our reservations work!
By Steve
July02, 2011
I would like to praise the efforts of one of your customer service representatives, by the name of Rochester. He promptly cancelled a transaction that I had made in error, which had resulted in a double booking. He then proceeded to work to get me the best fare possible and always made sure that every part of the transaction was acceptable to me throughout the entire process. He needed to take the time to research the best fare and he called me back as promised. I look forward to doing business with your company exclusively in the future to fulfill all of my future travel needs. Again, many thanks!
By Marianne
July02, 2011
To Whom It May Concern, I want to send a message to your company concerning the excellent customer service received from Parvez today as I struggled through the change of itinerary for my trip to Italy in August. Parvez stayed with me---was very patient with me and worked with me until the price was right. We were on the phone for quite some time. It is refreshing to know there are people who have respect for others working in your company and it will keep me returning to CheapOair for all my flight needs.
By Sherry
July02, 2011
We used CheapOair for the first time to book a flight to Thunder Bay. It was easy to use the service and all went smoothly for our trip. I would definitely use it again. Thanks!
By Cheryl
July02, 2011
Emailed and called me regarding my recent flight with CheapOair. Everything went as planned. We were pleased, and would definitely book our next Flight with CheapOair.
By Marlene
July02, 2011
I would like to say "Thank You" to this customer representative for the help and patience he displayed in assisting me with the problems I had in trying to book air passage tickets. Very seldom have I had the experience of having an associate so willing to make sure I understood the steps he afforded to make sure I understood all the changes. He is an asset to your company. Thank you so much for allowing me to have a positive experience with a pleasant person.
By Shane
July01, 2011
Thanks for getting me a great flight time with an even greater price. You've made it cheaper to send me home to my friends & family as I finish my contract with the Army. Thanks a lot & keep up the good work...& cheap prices!
By Rosa
July01, 2011
I would like to take this opportunity to express how pleased I am with the customer service department at CheapOair. Your establishment has an employee who is outstanding. The agent is Rusty. This was my first booking with CheapOair and my flight needed to be modified due to a family emergency. Rusty was understanding, knowledgeable, demonstrated true professionalism. Rusty is a valuable staff member and asset to your organization. Because of Rusty, I would use CheapOair for my next booking and recommend your site to my friends and family. Thank you for your time.
By Martha
August31, 2011
I want to let you know what a wonderful job your employee, Birttany, did helping us straighten out a problem we had with bookings. I had booked two flights for Mexican friends from Guadalajara to Chicago, and because we have used CheapOair before, the auto fill on my computer inserted our English middle names into the otherwise Spanish names of our friends. I further made the mistake of having the confirmation sent to their email in Mexico, rather than my own, thinking I was being helpful. This meant that I was not able to catch the problem right off the bat. When I discovered the mistake, American Airlines could offer me no relief and said I must talk to CheapOair. I got Brittany; she explained the problem of auto fill to me and said she would do what she could to resolve the issue. Brittany called me this afternoon to say the problem had been resolved satisfactorily. I am very grateful to Brittany for her intelligence, perseverance and her good sense of customer service, despite my frustration and the complication of my problem. You have one fine employee there!
By Adaliss
August30, 2011
I cannot stress enough how appreciative I am of your time, energy, clarity, patience - which all inherently sums up to professionalism - during our call earlier. I certainly hope the training you have received, Raymond, is internalized by your coworkers at CheapOair and really all those in Customer service in every arena. Thank you again!
By Sheryll
August30, 2011
I haven't even left for my trip and you are helping me find awesome deals. I am on a fixed budget as well as disabled and traveling alone to the Northeast. I have saved so much money with your site. Thank you!
By Andy
August30, 2011
We had the great pleasure of speaking to one of your phone agents this morning, her name was Cystal, this young lady was one of the most pleasant people I have ever talked to on the phone, she was so kind and courteous in changing the dates of our flight which was my fault to begin with, I miss read the 2012 calendar and she changed our tickets to the right date with no squabble or act of unkindness at all, she was so marvelous to deal with and talk to I just wanted to let the world know how much I appreciated it to deal with a great lady as nice as she was, Thank you!
By Shiva
August30, 2011
Hi, I am quite happy with the service received from CHEAPOAIR so far. Anson was polite & very helpful. What matters to every customer is good service & then price if products under those category are quite expensive everywhere. So I have tried checking prices many times on your website & the prices are really cheap. I would do booking on your website if prices continue to be cheaper as against your competitors and service providers. This is what I as a customer would expect. Once my transaction is completed successfully, I would refer my friends too to CHEAPOAIR So I hope you continue to deliver the same in future as well. Thank you
By Gayle
August30, 2011
I've been booking just all my recent flights through CheapOair and had wonderful experiences with wonderful prices. Always works out with great prices compared to all the others.
By Jane
August30, 2011
Great service via internet!
By Bob
August30, 2011
Lia was great to work with.
By Alberto
August30, 2011
Thank you for being very efficient!
By Mario
August30, 2011
I want you to know that I am very pleased with the quality of service your company provides with the help of Javon. He is the best. I sincerely appreciate his responsiveness and the way he conduct business. I have recommended your company to others because of our satisfaction with your service. We look forward to doing business with you for years to come.
By Valentine
August30, 2011
This is to thank you for your kindness and patience in booking the flights for me. You are a nice person. I am grateful.
By Boris
August30, 2011
Thank you guys I going to recommend CheapOair to everyone.
By Jeni
August28, 2011
I was trying to book what I considered a complicated trip. The agent that took my call and handled EVERYTHING for me was Herb. During the process, he showed amazing patience. I will always go to your website now when planning any trips; literally because of Herbs kindness. Thank you!
By Jeanne
August28, 2011
Sorry! I didn't get your name, but wanted to thank you for the patience you had with me in booking my flight. It was a pleasure to do business with you. Your professionalism is an asset. Thanks!
By Vinayak
August28, 2011
Hello, I just want to leave a strongly positive feedback for Howard who assisted me reschedule my flight from OKC to Mumbai. Howard was very patient, organized and supportive in the entire process which involved a conference call with a representative from continental airlines, and the call lasted for more than 3 hours. I am happy that I finally got my ticket rescheduled successfully. One reason that I will definitely look forward to doing business in future is because of such excellent level of customer support. Great job Howard! Thanks!
By Helyne
August28, 2011
I did some extensive research into flight times and tickets for the month of August and CheapOair were not only one of my favorite because of it's easy to use and sensible search options, but because they found me the cheapest tickets available. I liked that they gathered information on different airlines and that I was able to combine and choose different carriers to get the best price. Also their interface is easy to use and I found I liked the way they set up their search options the best of all the websites I visited. Very happy customer here!.
By Marilynn
August28, 2011
I want to thank Ramsey so very much for his patient, kind help this morning. He helped me book the perfect flight after I had messed up my reservation. I am so appreciative. The service he gave me couldn't have been better.
By Brigith
August26, 2011
This e-mail is to first of all say Thank you to an incredible customer service agent you have in your midst. Brayden is incredible at dealing with difficult cases. I had a problem with Brussels air lines regarding my ticket and he handled everything like a star. He calmed me down and took my name and number and followed up with everything he promised. He went above and beyond to make sure I still got the best deal there was. As for CheapOair, I can safely say that if I need help booking something online I'll contact Brayden first.
By Carla
August27, 2011
Thank you so much, for your quick attention to this matter. I will look first at CheapOair for booking next time I need air tickets. Your customer service is great!
By Valerie
August26, 2011
Todd was a big help! Excellent work! Thanks for making me laugh.
By Bernadette
August25, 2011
CheapOair is great! After being referred to your site from my girlfriend that always books through CheapOair, I found 4 tickets at great prices! I'll always search CheapOair first when I want to book a flight in the future.
By Olia
August25, 2011
To whom it may concern: I would like to tell you share my experience with CheapOair. I was lucky to speak with Vanessa. I was extremely grateful and appreciative to her for resolving my problem. With this e-mail, I would like to make it known that Vanessa handled the situation in a very professional manner and was of tremendous help. She is an exceptional employee and a true asset to your company. I am looking forward to working with Vanessa and CheapOair in the future and I am excited to recommend your services to everyone I know. Thank you for your time.
By Marlin
August25, 2011
Dear Sean, I wanted to take a second to write to you about how awesome it was working with Yasmin to book my flights to Europe this upcoming October. She was incredibly kind, patient, and most of all helpful. This kind of customer service is what will keep me a patron of CheapOair. If there is any way I can fill out a positive evaluation form praising her I would like to. I hope you will include this in her review as she is a model employee for your firm. Thank you!
By Morisse
August25, 2011
Great service and price for tickets! Web site user friendly, will use again!
By Judy
August24, 2011
Brittany was very helpful and very professional. She made me sure that everything was done completely. She explained everything in depth. And if felt assured that everything is was completely taken care of. She was very kind and friendly. Thank you again Brittany and have a very wonderful and blessed day.
By Padraic
August24, 2011
Vladimir is very helpful and kind and helped me in confirming the reservation; he made the changes to the reservation. I am very happy with way he handle my frustration. Thank You!
By Marco
August24, 2011
I Spoke with Franklin; it was pleasure speaking with him. I want to thank Franklin for his kindness, helpfulness and patience. Great job Franklin!
By Lindy
August24, 2011
You are the best!! I work in El Paso but still reside in Iowa so I always come to CheapOair and no one else to make my travel plans. I have recommended you to several co-workers, too! Thanks for saving me money!!!
By Maldonado
August24, 2011
I'm very happy with my transactions placed today! Can't wait to book again!
By Lois
August23, 2011
Dear CheapOair, I was very satisfied at the number of flights offered for the time I wanted to leave PHL and arrive at ATL. I feel the price was fair
By Jane
August23, 2011
I'm very pleased by the service given by your representative, Anton. He spent almost 2 hours with me to satisfy my requirements. You are great Anton, keep it up.
By Jeff
August22, 2011
Very easy to navigate web page and cheap!! Thanks!
By Jenifer
August22, 2011
I am very pleased with the way my queries were handled by Kasimir. I will continue using CheapOair. Thank you!
By Angela
August22, 2011
Great website! Fantastic people on the phone to answer costumers' questions and to solve any problems! I found the service excellent! Thank you Lisa!
By Jane
August21, 2011
I was delighted to speak with Jodi. Jodi was knowledgeable, kind and very patient and provided an outstanding presentation of the product and I am definitely going to use your service again.
By Ameena
August21, 2011
Hello Marv! Thank you for giving me a good airline to fly at and a better deal. Have a great day at work and hope your boss gives you a raise and reward for doing a good job.
By Denise
August21, 2011
Good Day, I would like to express my heartfelt thanks to Anton on Friday 19th August, 2011. He went out of his way to book a flight from Port of Spain Trinidad for my husband and was EXTREMELY helpful without any issues to assist me. Please convey my thanks once again and I have just booked him to return on Sunday 4th, September, 2011.I will tell my friends about your SERVICE. Once again, THANKS A MILLION.
By Catie
August20, 2011
Dear CheapOair, Thank you for an easy affordable transaction!
By Savas
August19, 2011
Webb is very helpful, kind, polite and knows his job. I have booked the reservation for a noble reason on which he helped me. With his customer service now I will always do business with CheapOair. Keep it up Webb.
By Karin
August19, 2011
Thanks for great service and an easy site to use. Thanks to Lisa for the nice gift.
By Nimesh
August19, 2011
We would like to express our thanks for the excellent help that Desmond extended to us in securing our flight insurance. We will look forward to working with you again.
By Arnold
August19, 2011
Our flights (NY to LA and back) were on time, comfortable and quiet although we were seated alongside the food cabin. We were delighted to be the recipients of freshly heated chocolate chip cookies offered by the steward, a sweet end to a pleasant flight.
By Andretta
August18, 2011
The travel arrangements were fantastic. All went well from check-in to Germany to our return to the USA. I will definitely use this service again and recommend it to others.
By Juan
August18, 2011
Good afternoon, I just wanted to write you a note to tell you how happy I am with Modesto's service. I had an issue where I was requesting a refund and explained the situation to him. Modesto researched it and offered to refund my money. His ability to resolve the issue in a professional and expedient manner has kept me from going elsewhere for my travel bookings. He saved a customer! Please pass on my sincere thanks to Modesto and please make sure he receives some type of recognition for his thoughtful customer service.
By Joesph
August18, 2011
Keep up the good work. Thanks for your interest.
By Sheralyn
August18, 2011
Thank You for making it possible to see my husband on a consistent, who had to seek employment out of the state! Even Airline Employees recommend YOUR web site!
By Rebecca
August17, 2011
Hi Pascal, I'm sorry I can't recall if I sent you a thank you note or not but I would rather send it twice than not at all. I so appreciated your patience and professionalism when I called asking for help changing my reservation. Due to the circumstances that prompted my need to travel I was pretty overwhelmed and not thinking very clearly, which was why I'd booked the wrong flight and why I couldn't clearly explain what I wanted to do instead. Many agents in your position would have gotten cranky or frustrated and that would have even been a somewhat reasonable response. Your willingness to let me muddle through was so thoughtful. I was fully expecting the whole experience of trying to change my ticket to be very stressful and confusing - thank you for making sure it was not. You are an asset to your team and your company! Please pass my note on to your leadership team.
By Edith
August16, 2011
Kathryn, Thank you so much for going above and beyond the call of duty to assist me in getting to the bottom of this matter! I cannot tell you how much I appreciate your effort. I would like to send a letter of commendation to your supervisor to go into your personnel file to express my appreciation for your dedication and professionalism in assisting this weary customer. Please share with me the contact information for any individual in your organization to whom I can write a letter or send an e-mail to show my gratitude for helping me in an exceptional manner. Again, thank you for the follow-up.
By Brody
August16, 2011
Hi. I just got off the phone, I don't know the representative's name but she was very helpful. My name is Brody. If that helps you identify her.
By Moore
August16, 2011
Hello, I have just spoken with Anson, via the online chat. I wanted to personally take the time to say thank you to that person and let you know they were a HUGE help. All questions were answered in a timely fashion and they had the answer to any question I asked. Thank you so very much.
By Vinh
August11, 2011
I would like to extend my heartfelt gratitude for your help on assisting me on this matter.
By Kenneth
August10, 2011
Thank you for the ease of ordering a ticket at a reasonable price! It is great to have different options readily available.
By Beverly
August10, 2011
Hi, Lisa, a lovely employee notified me about the travel voucher. I had a good experience with the company and was very pleased with my tickets. Thank you.
By Roger
August10, 2011
Nice of Jeff to call and check on my flight. Probably will use CheapOair again!
By Brandon
August10, 2011
I would like to extend my appreciation for a job well done by Raymond. He exhibited such a great deal of professionalism that he was able to turn an experience I was having with CheapOair into a pleasant one. When I got through I was connected to Raymond. After quickly filling Raymond in on what had been going on, he was very calm and assisted me with my questions. Due to his assertiveness and willingness to listen to my issues, he was able to help defuse the irritability. He assured me that he was there to assist with any questions that I had, and (I felt) went above the call of duty to call me back when I had to verify information before making a booking decision. The bottom line: he was calm, cool, and collected during what could have been an explosive situation. He was ready and eager to answer questions, and if he didn't know he made it a point to find out in a quick and timely manner (this was greatly appreciated). I don't know Raymond from anyone else, but he took the time to show that he cared about the customer's needs and that I wasn't just another number.
By Keith
August09, 2011
Thanks and bravo to your on-line car rental service! Very user friendly! Will use again in the near future.
By Justin
August08, 2011
Thanks for the great customer service, Karen!
By Gerard
August08, 2011
Dear Sir or Madam: I would like say thank you for the exemplary assistance I received from Desmond. Desmond was prompt, attentive, knowledgeable, and patient. If this is the type of service I can expect from your company; I look forward to doing additional business with you in the future.
By Ford
August08, 2011
To CheapOair Management: I just wanted you to know how impressed I am with the service and help provided by Angelo. He assisted me with rebooking for a trip to Europe and back in 2012 which demanded quite a bit of time and expertise to accomplish. He was considerate, accomplished, and throughout I felt my best interests were in good hands.
By Danny
August07, 2011
To Whom It May Concern; I was extremely satisfied with the professional service that your representative Desmond has provided over the phone. His mannerism and patients without any doubt has left an impression and also an asset to your company.
By Jane
August06, 2011
Thank you, Hardy! I very much appreciate your assistance, and have already recommended CheapOair to friends that will be booking travel plans soon. Have a great weekend, Thanks again.
By John
August06, 2011
Thank you very much. I appreciate your prompt responses - working with CheapOair has always been a good experience and this supports that opinion!
By Forrest
August05, 2011
Dear Sir enjoyed the ease of working with your web-site. This was the 1st time we bought air line tickets on line. After the pleasant experience I'm sure we will try your site again. Thanks for your service.
By Gus
August04, 2011
My wife had an accident 3 days before we were to leave for three weeks in the UK. I had to call on the weekend to cancel the flights. Your customer support was fantastic, at a time when I was spending most of my time at the hospital. I had purchased the travel insurance you offered, and was promptly refunded all our travel costs. Thanks for being so helpful.
By Virginia
August04, 2011
I am extremely happy with Vidhi service. She was nice, efficient and most of all she spoke beautifully. Thanks Vidhi!!! Keep up the good work!
By Kathy
August04, 2011
I called this morning about 5:45 a.m. and got through right away. Talked to a lady named Ricky and she was able to answer all my questions. I hope she receives kudos over her efficiency.
By John
August04, 2011
Thank you so much Pansy, I really appreciate your help! And just to let you know I am extremely grateful for the quick and efficient service that you provided for me!!!
By Robin
August04, 2011
Dear Karen, Thank you so much for calling and checking on how CheapOair performed for us! We had a very good experience.
By Uma
August04, 2011
My family and I would like to express our appreciation for the exceptional service provided by your agent Virgil today. Virgil was very patient and took the time to explain to us what was involved. In particular he did an analysis and showed us how we would save money. Virgil was patient and courteous, and was clear in explaining the details. Please accept our heartfelt thanks for providing us great service through such dedicated agents. Thank you.
By Louise
August04, 2011
Thank you for being such a nice bunch of people. I enjoyed my last flight very much. Looking forward to this trip.
By Tammy
August03, 2011
Just wanted to say Joel was excellent! Worked hard to accommodate my needs! Very polite and very helpful! Thank You!
By Mohamed
August03, 2011
Valerie was professional and a huge help. Valerie got the flight booked for about the same price as mine. This was the first time that I had used CheapOair. Big pat on the back for Valerie!
By Alice
August03, 2011
Today I had to find a hotel in San Diego for a mini-vacation with my daughter and her 2 teenagers. I spoke to Urban, who was a giant help in finding me just the right place, near the water, and only one room for the 5 of us. He was such a big help to me, and very polite, patient, and personable. Because of him, I will definitely use your company again.
By Candace
August03, 2011
Thank you for your rapid response to my email request.
By Bill
August03, 2011
Please accept my Thank You for the ease of booking flights. It was also nice to have the price stay the same for more than 30 seconds unlike so many other sites. I would hope that at some additional time we can use your company.
By Abshir
September29, 2011
I am writing to let you know of the wonderful customer service I have received from your employee Morell. However, you able to save me time and extra charge. Again, I will appreciate your service and I will probably travel with CheapOair. Thank you for business.
By Linda
September28, 2011
There was a death in my family and I was looking for help in making the changes to my reservation. Osmond was very helpful and kind and helped me changing her reservation. I am a happy customer and I want to book with CheapOair.
By Anne
September28, 2011
Thank you for all your hard work in getting our refund from Alitalia, Susan. Please let me know if there is anything I can do for you - an email to your supervisor, whatever it takes, that may help you get recognized as being an amazing example for the company, and an incredible, caring human being of integrity and grace.
By John
September28, 2011
Good afternoon, Last week I had the pleasure of booking tickets through your company on the phone with Evon. I had prior booking credits that I needed to redeem & Evon made sure I got the most of them. He patiently spent about a half hour on the phone with me, researching & explaining so that I would be fully aware of my choices. He helped me book both domestic & international flights & was even available afterwards when I realized I needed a change. I have specifically recommended Evon to my friends for their flight needs & I look forward to doing business with him again in the near future. With employees like Evon, your company is destined to be a success.
By Mildred
September28, 2011
I am very happy with the service provided by Hanna. She was very helpful, patient and helped her in making changes to her flight. Hanna is doing a great job.
By Jane
September28, 2011
Thanks a lot Louis! I got all your email plus confirmation numbers. I like your company and I will always send you more customers! Have a good night.
By Marilyn
September28, 2011
The phone folks were courteous. Thank You!
By Joseph
September27, 2011
Hi Georgio, I want to thank you for your assistance this morning. Honestly I was a little concerned before I called as I have never used your company before. I was very pleasantly surprised at the top notch customer service that I received. You were very knowledgeable and extremely helpful. I would rate my experience with you as much better than virtually all major airlines. I travel quite a bit and will use your company again. I am willing to follow up with a survey or phone call if your manager would like to hear more. Great Job and thanks for your help!
By Rufus
September27, 2011
Nelli was very professional and helpful. She was very determined in finding the best deal for me and was very patient and did the excellent job. Thank You!
By Kara
September26, 2011
CheapOair, I just wanted to say what an asset to you, operator Rochester was. I was in a tight position with airlines fluctuating in price for two days with a wee bit of stress to say the least. This man did everything he could above and beyond nothing short of pulling a rabbit from his hat, he was able to suit me with a great flight, the mix and match was amazing. All the while engaging in nice chat about our hometowns were both friendly sorts! Being a Barber in Albany area New York I appreciated good customer service. He was one of the most polite people I have spoken to in quite some time, and was able to meet customer needs even if it took him a few moments. He accomplished what he set out to do and brought a lot of happiness to us pc weary travel seekers.
By Clara
September26, 2011
I just had a wonderful experience with Anson, he went out of his way to help when I couldn't not get the email confirmation he made sure I received my confirmation using checkmytrip to assure me that the flight was booked. Very helpful thanks for having people like him. Kudos to him and to your company!
By Allan
September25, 2011
I just completed changing a ticket with one of your consulters, Margarita, and I want to say she was most helpful and courteous. I was calling your service from Rome, Italy, and all went better than expected! Although the process was time consuming, Margarita kept us informed of what she was doing and how long she would be away. In fact, she even asked for my contact phone number in case we lost our connection. You have a fine representative in Margarita and I wish her many more years of success in the business.
By Marlene
September25, 2011
Booking was easy. Website was great. I would just suggest adding a Button to Close the site following booking which turns into a Thank You page.
By Martha
September25, 2011
I would like to send a complement in behalf of your representative, Demetrius, who was very helpful, courteous and friendly in booking my flight from NC to Nicaragua this December. Keep up the Great Work!!
By Xuelin
September24, 2011
Hi, I would like to let Darion's manager or supervisor know that Darion did exceptional customer service this afternoon for me. I called customer service and Darion verified everything with me, worked with Sun Country airlines directly to have my last name corrected, and then re-issued a booking receipt to me with my correct last name. Thanks so much Darion! I was so concerned that the wrong name on my booking receipt would cause a lot of trouble when I checking in at airport, for sure it would also cause a problem during security check at airport. Thanks again Darion!
By Erica
September24, 2011
Rusty was very helpful and professional on the phone. Thanks!
By Dinaa
September23, 2011
I would like to express my appreciation for the help your representative, Skye, has offered. He was very patient and helped me find the best deal and the most convenient option. I would like a special thanks to him for all his help.
By Maria
September23, 2011
Hello, I would like to let you know how pleased I was with Marlene this morning when I bought airline tickets for Richard and Tania. Marlene was the person that finally helped me out with great efficiency and politeness. She confirmed the tickets and fixed my daughter's name on it. She called me back and she kept me informed at all times what was the situation of their booking. I got the email confirming the trip and I am very pleased with CheapOair. I asked her to send me the name and email of her supervisor because I wanted to make sure you knew how efficient and helpful she was to me. Thanks again and please keep employees like her on your staff.
By Jane
September23, 2011
You're terrific, thank you so much, and have a wonderful day!
By Shawn
September22, 2011
Your site is so easy to use. I love it! Thank You!
By Mattie
September22, 2011
I want to take a moment to and say thank you to all of the wonderful staff that has so graciously assisted me with my credit card issues. You have all been so patient and helpful. I have never received this kind of service in all of the years of reserving flights. I even had to call in because I had reserved the wrong flights and was assisted immediately with no cancelation fee. Thank you very much. I will continue to use you in the future and will recommend you to everyone that will be booking flights.
By Leslie
September22, 2011
I enjoyed booking online with CheapOair and when I dealt with Kim at Customer Services, she was very helpful and easy to please.
By Dee
September21, 2011
To Whom It May Concern - I just wanted to say Thank You for great customer service from your representative Zoey. I booked a flight, and then found it cheaper on the airline directly on my way home. I called and Zoey helped me secure an even cheaper rate, which was no easy chore since I had already selected seats on the original flight. I fly frequently for business and have been underwhelmed by many of the airlines cut-backs these days, which often seems to start with their personnel. I was extremely satisfied with my experience with CheapOair and will definitely return to purchase again.
By Glenn
September20, 2011
Unlike other booking forms, this one was very user friendly! Thanks!
By Okyne
September20, 2011
Hi Rusty, this is Okyne whom you helped purchased a ticket to Ghana last month August 12th, 2011. Thank you so much for your professionalism, work etiquette and honest approach in dealing with customers. Well, I may be one of them, but hope you do this to all customers. Now I would want to go back to Ghana again in the first week of February, 2012. Do you think it will be cheaper to buy ticket now or wait to after Christmas? Let me know since the season will change. Again Thanks!
By Pax
September19, 2011
I am very happy to be assisted by Vidhi. I appreciate Vidhi's knowledge and for the time she took in discussing all options with me. Because of Vidhi's outstanding service I will continue to be a repeat client with CheapOair. Thanks!
By Marioara
September19, 2011
I am very happy with the services provided by Charles. He answered all questions and resolved my problem. I want your management to know how helpful he was. Good Job Charles!
By Jane
September18, 2011
I have spent a lot of time over the Internet to book the flight reservation but every time I tried to book it came up with an error or so. I lost my hope and it was then I got through to Aidan, who was not only patient and helpful but also offered me the flight for the same cost that I was checking online. I am your happy customer! Thank You!
By Brian
September18, 2011
Dear Sir, Your web site has fantastic deal.
By Syed
September18, 2011
Thank you for your consideration! I really like CheapOair and refund of non-refundable tickets shows that your company really cares. Above all, it's not only the company; it's the employees who make such policies. My special thanks to Yvone who listened to my request! With sincerely and to all those who were involved in getting my refund! Bravo!
By Alan
September18, 2011
Just booked several complicated flights with Anton and his service were excellent. Very efficient and accurate with the details, and courteous!
By Maria
September17, 2011
Thank you very much. I want to add that I did have a very positive experience when I spoke with your agent on the phone about getting that flight canceled and making an alteration to the flight that I booked on purpose. She was very, very helpful and went out of her way to present me with a couple of options so I could take the choice that fit into my budget the best. I appreciate it a lot!
By John
September16, 2011
My booking with your company for my flight/ car rental was good.
By Randall
September16, 2011
I wanted to tell you that your agent Zoey did an exceptional job helping me with my reservations this evening. She was able to put together a very difficult booking and worked very hard at it. She was diligent, accurate and kind. Thank you!
By Prem
September15, 2011
Gael did a marvelous job in rebooking my cancelled ticket and confirming everything. Gael took control of the situations. Gale is a real credit for your company. Keep up the good work. Thanks again!
By Mark
September15, 2011
Sheri was very thoughtful and helpful in getting some problems straightened out with our tickets.
By Jane
September15, 2011
Hello! I want to say thank you for a job well done you did a superb job getting us all the help we needed.
By Gordon
September15, 2011
I had to change a reservation and a customer service representative named Nancy was very good at what she does. She made the change and it was painless for me. Thank you Nancy!
By Joy
September14, 2011
I am very happy that you have an employee like Andrey, who's very nice, helpful, patient and accommodating. He deserves to be recognizing for the job well done. I booked a trip from Winnipeg to Manila; I found out that I cannot enter to US since I'm just holding an Immigrant status so I need to cancel my flight. I was very lucky that Andrey received my call, he sound very nice, very patient. He did his best to accommodate me. This trip is very important to me because my mom is not well and she's at the hospital, I owe Andrey a lot for making this trip possible because now I'll be able to see my mother. I don't know how I can thank him for the job well done. I've been using this website. Good job to Andrey! Thanks!
By John
September14, 2011
I will go to CheapOair the next time I travel. Thank You!
By Don
September13, 2011
It's simple to use, easy to understand and fast. In a fast paced world who could ask for more. Well you have more with your discounts and then you check customer satisfaction with nice people like Sally. Keep up the great service.
By Dennis
September12, 2011
Bravo to you! It was easy to book the flight. Thank you.
By Ryan
September12, 2011
Apenson A had excellent service. I was very pleasantly greeted by this agent who I ended up purchasing my ticket from. I now have a fairly good rate with slightly less than perfect hours but the customer service I received was fantastic and unless I'm missing something (a great ticket elsewhere with better hours) I'm happy as can be. I will be recommending CheapOair to my friends for sure. Thanks and regards.
By Barbara
September12, 2011
Supervisor, this is to inform you that your Representative Marco was very calming in assisting me on my flight schedule correction. He is a positive person to have spoken for your company. Please inform him that his assistance was greatly appreciated by me. Now I can rest knowing he corrected my trip schedule.
By Nancy
September12, 2011
To whom it may concern: Franklin helped me with booking my flight when I accidently booked my flight wrong. I am new to computers & didn't read all the info on your booking site. I would have spent all day on a plane instead of a couple hours. This man was very considerate & efficient. He changed my flight & saved me an extra 5 bucks. He's a great guy!
By Anna
September12, 2011
I am very happy with the service that was offered by Dorian. I was lucky to get through to Dorian to get the changes done. He listened to me and gave every possible option and I finally got the flights for which I had called.
By Jane
September11, 2011
We called about 5PM and one of your customer agents Karen was unbelievably patient, delightful and helpful. It must have been well over an hour, maybe much longer. I hope with this information you can identify the Karen I want to compliment.
By Ernesto
September11, 2011
I would like to commend to the person who help me address the issue of the flight changes of United Airline from SFO to Cancun, I was so stressed out then, but this person re-assured me in a very professional way that he will address the problem to United Airline. I am sorry I did not catch his name; I spoke to him on 9/10/11. Thank you very much, I already printed out the new itinerary.
By Joseph
September11, 2011
Fernando was extremely helpful. The booking pages at CheapOair were not functioning properly and he solved all the problems and got my reservation in hand. Thank you.
By Loyd
September10, 2011
The air line ticket service has been great!
By Dena
September10, 2011
Please thank the person that helped me, I could not understand her name and we are in an emotionally distressed state. She was so understanding and patient and helpful. So kind in fact, that it made me cry even more to have a sympathetic voice. Thank you again!
By Jane
September10, 2011
Thank you for your assistance! We've travelled with CheapOair before, and been very pleased with the service.
By Dena
September09, 2011
She was understanding, patient and helpful.
By Jack
September09, 2011
Our booking agent was terrific; courteous and efficient.
By Seung
September09, 2011
My name is Seung, and I'm working in the IBM Korea. I wanted to buy a ticket from Miami to Madrid, so I searched your site. But I was unable to buy a ticket because my credit card is issued in Korea and it can be used in your site. I tried to contact your employee and I started chatting with Anson and it took about 20 minutes. I'm not fluent in English but she was very kind to me, so I could buy a ticket easily. I want to express my thanks to her. Thank you!
By Eldora
September09, 2011
To Whom It May Concern: I just wanted to thank you for making my flight cancellation so easy and painless! I spoke with your representative, Kurtis, and he was so extremely helpful I didn't feel like I was being forced to go through hoops just to cancel my flight. I had an emergency with my son and thought I was going to have to battle with verifying information to prove that I had a legitimate reason to cancel my flight at such short notice. It felt good to be able to cancel this flight without feeling like I had to pay and arm and a leg for it. I really appreciate being treated like you care about me, your customer, and will DEFINITELY look for flights with CheapOair again. Thank you for your service.
By Lesanne
September09, 2011
I booked airfare and a car but was having problems booking the hotel. The associate that helped was tremendous, Thank you!!! Wish there was a way to let her superior know what a fine job she does. So pleasant and helpful!
By Connie
September08, 2011
Hi Brittany, I just got off the phone with you and I wanted to stress how good the service I received from you was. After trying to book a flight online and the computer telling me to start over I dialed the phone number listed and you (Brittany) answered. Wow, what a relief. Not only did you assure me you could check the status you were so friendly and understanding and quick! You were thorough in explaining what had happened and from there you continued to make the rest of my trip uncomplicated. I assume the trip will go as planned and I will certainly use your company in the future. Thanks for all your help.
By Ashleigh
September06, 2011
Karlee was very patient and a great representative. I am very happy to speak with Karlee. Thanks!
By Pamela
September06, 2011
Karen was awesome! She assured me of my questions and made my selection to use your company in the future that much easier!! I love this application!!
By Robert
September06, 2011
I want you to know how well Mohammed helped me on Friday. My wife fell and broke her hip and I needed to cancel my flight. He was very polite, professional, compassionate and understanding. His work reflects well on CheapOair.
By Alex
September05, 2011
Hi, I just booked a ticket with Anton. He was very patient and provided an outstanding service. Thanks!
By Michel
September05, 2011
Hello, I would like to compliment Nell for her professionalism, and the patience and kindness she showed in helping me in a distressful situation. I am far from being fluent in English, so working out a solution with me was not an obvious work. She did VERY well! So thank you very much Nell and CheapOair too.
By Starla
September05, 2011
So far good
By Marisa
September04, 2011
Thank you for your attention to this matter! I appreciate your expeditious reply.
By Fred
September04, 2011
Millard's assistance on two trips with various difficulties was exceptional and handled in the most congenial and professional way possible! My wife & I thank you for your assistance. Best Regards!
By Jane
September04, 2011
Jordan was very helpful patient and understood all the needs. I also work in call centre and understand that it can be frustrating at times but Jordan did not sound Like Getting Frustrated. Even while talking the call got disconnected and He gave me call back Right away. He was so good and he deserves a raise in the Salary. This is fantastic and an example to follow in terms of Customer Service Keep up the good work!
By Marisa
September04, 2011
Thank you for your attention to this matter! I appreciate your expeditious reply.
By Fred
September04, 2011
Millard's assistance on two trips with various difficulties was exceptional and handled in the most congenial and professional way possible! My wife & I thank you for your assistance. Best Regards!
By Mercedes
September03, 2011
I wrote a review of my trip to Bogota, but I forgot to mention how much I appreciate CheapOair help. Easy reservations, great deals, no hassle! Great convenience! Thank you.
By John
September03, 2011
Thank you very much for this. I appreciate your help and I will certainly use your service again.
By Marnida
September02, 2011
Thank you Hardy! I truly appreciate your great service!
By Jane
September02, 2011
The website is very good and even always we can be better, I know you are doing a good job.
By Sarah
September02, 2011
You have a phone agent, Tina, who is just the most polite and helpful person. I've ever come across in customer support! I just wanted to say thank you so much for your help and attitude, you really put me at ease with my issues and helped me feel like I was in the right hands. Great job, CheapOair!
By Darell
September01, 2011
Karlee was very patient and positive and great customer service representative to speak with. The assistance provided to me was wonderful. Thanks and Regards.
By Sofia
September01, 2011
Thank you for the quick follow-up! Yes, I was able to talk with one of your colleagues. Thank you for getting back to me anyway - I really appreciate it. Have a wonderful day, Sofia!
By Lisa
October31, 2011
I recently purchased from CheapOair. Earon was very helpful and positive. Thanks for employing helpful and courteous employees.
By Susan
October30, 2011
Maynard was Fantastic. He helped in booking the vacation package as per my convenience. He was so polite and professional that he should be nominated for the 'Employee of the Month'. Thank You!
By Mark
October30, 2011
I have just managed to book my tickets via the chat support which you recommended. Please do extend my sincere thanks to Zion (name of chat operator I was speaking with) for his/her help. My experience booking tickets on CheapOair has been a wonderful one and I thank you and your staff for creating that experience! Best regards!
By Chris
October29, 2011
I just received service from Apenson. This representative was extremely helpful and polite and did an outstanding job. I am very happy and will use CheapOair again as this first experience was so good.
By Aimee
October27, 2011
Thank you so much, you just saved me a round trip ticket!!!
By John
October29, 2011
My message for today: give Alfonso a raise. He has a can-do, hop-to-it attitude.
By Antifa
October27, 2011
Thank you so much for taking the time out to fix this!! I really appreciate this gesture from you.
By Jane
October29, 2011
You representative Sigmund was superb excellent. He was the best help ever I loved it.
By Dahlia
October27, 2011
I am so impressed with the customer service provided by Aidan and I want to rate him as a 5 star. I want to thank Aidan for the great help. He not only searched me the best flights but was very helpful as well. He went an extra mile to help. I will always use CheapOair.
By Ashley
October27, 2011
I am thankful, and wanted to express my gratefulness for good customer service provided by Grover. I booked wrong flights with Air Tran and requested to change and couldn't afford to pay a change fee so Grover called airlines, spoke to AirTran supervisor, explained the situation and had flight changed for no additional collection. I am very happy about the same and I will surely use to CheapOair again for any travel needs in future.
By Chris
October27, 2011
I just received service from Apenson. This representative was extremely helpful and polite and did an outstanding job. I am very happy and will use CheapOair again as this first experience was so good.
By Susan
October26, 2011
Cayden was very helpful. He was very good, and did an excellent job. I am very happy the way Cayden assisted her with the booking.
By Eligia
October26, 2011
Please know that you have the best customer service agent Rochak. Thanks to him, I will be willing to give CheapOair a second chance.
By Kathleed
October26, 2011
To whom may it concern: Muller was most helpful in changing my tickets to Las Vegas. I made a mistake that would have cost me dearly, Muller worked with me for 45 min. To get me the best possible rate. I thank you!
By Sydney
October26, 2011
Steward is fantastic, showed compassion. He is wonderful! He was the only one who was courteous to help us. Definitely! Deserves a pat!!
By Alexander
October25, 2011
I had a fantastic experience ordering my ticket to Europe through CheapOair. The price was good, very easy to search, and the ticket was delivered on time. I would definitely recommend this site to a friend.
By Les
October24, 2011
A few days ago I made the silly mistake of missing my flight from Jakarta to Canada. Actually I do fly a lot but I never missed a flight in the past 20 years. Somehow I had a dead spot in my head and forgot to go to the airport on time. When I realized I missed my flight and got over my initial panic & shock I called CheapOair and was lucky enough to have you on the end of the line What I want to say is that you did a real great job in dealing with my requests and looking for new flight options for me. Thank you very much for your kind patience with me. In my opinion you helped me out 100% and I was very happy with your service. I only hope others appreciate your service as much as I do (or did.). Keep up the great work. If I ever have trouble like this again I hope I am lucky enough to be served by you or someone who can do the job as well as you do.
By Heather
October24, 2011
I recently booked a series of tickets with a phone agent. He was a delight to work with and went out of his way to link my multi-destination travel for the lowest price. He was articulate, intelligent, and seemed driven to help me out however he could. The process felt more like working with a family friend than a stranger trying to sell me tickets. Not quite clear on his name, Andry or Andy. Sweet kid! He went out of his way to work with me even calling me back after a time so I could think through the purchase. Thank him for working so hard for me!
By Peggy
October24, 2011
We traveled with 32 people. Eleven of our people booked with CheapOair. All of us found that we had significant savings by using this website. We will definitely use this site again as we travel in the future.
By Anson
October24, 2011
To whom it may concern: I would like to thank Anson for her support and help in the chat service of CheapOair.
By Jerry
October24, 2011
I booked a flight with my wife and brother in law to Paris last March or April. I did not expect my 91 year old mother's health to deteriorate as quickly as it did. Reynoso was instrumental in helping me get a refund for my flight from the airlines and supplying me with the information to do so. I just wanted to let u guys know what a wonderful employee u have in him. Thank you!
By Carol
October23, 2011
This was my first experience with CheapOair, but it is not my last. The arrangements were flawless, the service was the best, and the trip was very enjoyable.
By Donna
October23, 2011
Twice in one week I had to contact customer service and both times I was treated very courteously and my problems were addressed immediately. I especially appreciate your 4 hour cancellation policy. I will definitely check with CheapOair website first the next time we need airline tickets.
By Fernando
October23, 2011
I want to appreciate Jaylin as he helped me in searching the best option.
By Jean
October23, 2011
I am happy and pleased with the services offered by Webb. He called us many times before to get his flight rescheduled but was given very high quote. Webb made it possible for me for just USD1359.00. Webb was very helpful, knowledgeable and he did commendable job by finding better price for me.
By John
October22, 2011
Hi, we extremely happy with the way Kiana had helped me with the concerns that we had. We would like to book with CheapOair in future. Well done Kiana!! Excellent work!
By Lori
October21, 2011
Speaking with Lisa was a totally positive experience and I have recommended this site to others. For future travel arrangements I will be sure to check CheapOair. Thank You!
By Saul
October21, 2011
Dear Sir, Please convey my thanks to Derris, a research specialist in your Escalation Department. My wife was not able to use a ticket purchased through CheapOair because of medical reasons, and Derris worked with me to obtain a refund from Alitalia Airlines. He kept me informed and insured that I provided all necessary information to obtain the refund. You are lucky to have such a dedicated employee at working for you. Because of this, I will be sure to deal with CheapOair in the future. Thank you!
By Susan
October19, 2011
I love using CheapOair for all my travel needs. It is fast, easy and competitive. I really appreciated the follow up call made by Earon. Thanks!
By Jennifer
October19, 2011
Agent Konard is very good and have a good knowledge and helped me thoroughly with the changes. I am extremely thankful to him.
By Judy
October19, 2011
I booked my trip in July for Sept. It was very easy, fast and convenient. The search to find the best price also was easy. I have recommended CheapOair to a friend. Their family is going to Fla. in Feb. After checking other airlines they have selected CheapOair. Thanks to Aeron for the call, he also was very personable.
By Marissa
October19, 2011
I want to say thank you to Germain who kindly, promptly, and fully addressed some ticket questions that I had. He called back when he said he would, put me in direct contact with the people I needed to speak with, and was kind and patient. Given Germain's willingness to help me, I would definitely use CheapOair again.
By Ed
October19, 2011
It is not often that I find it appropriate to leave comments about a customer service experience because in today's world customer service has lost its role in business. Customer Service is not a job it's an attitude as I see it and today I must admit that we did get great customer service from your chat agent, Javier. We unfortunately had to make a cancellation for one of the passengers in our group and Javier was very patient, professional, good at communicating the options and successful at getting the job done and resolved. He took his time, explained the process, took care of getting me an email confirmation of our decision and moved on with the cancellation. His did not leave me hanging on the chat line and was prompt in getting messages back to me. Like I said whenever there is someone that I feel deserves feedback for good or bad service that should be addressed with the company and in this case I give Javier high marks for delivering great customer service. Please tell Javier again thank you. Have a great day.
By Stacy
October18, 2011
Thank you for all your help Richelle! Tell your supervisor to give you a raise!! I was on the phone all afternoon trying to get assistance and you are the first person to really look into my issue and tell me exactly what was going on and actually solve my issue in a timely fashion. I work in the
management/sales industry, having an employee with your attributes is a true asset to the company. Thanks again!
By Amy
October18, 2011
I was contacted by Lisa, on how my recent transaction went on CheapOair. I was completely satisfied with this app and will be using it again next time I need to book a flight! On a scale of 1-10 I give this a very positive TEN!
By Arlene
October18, 2011
I want to thank Mark for all his assistance, his kindness, and his thoughtfulness. He is a fine ticket agent and I think he should be appreciated. Thank you so much Mark!
By Jess
October18, 2011
Thank you! That was a big help. I have submitted my request to the proper customer service via the form provided. I will always be grateful for your help.
By Eleanor
October17, 2011
Dear Brittney: This is to express my sincere appreciation to you for your superior service; in calming a very stressful situation that I found myself in - by quickly and courteously arranging to cancel the conflicted round-trip flight that I had mis-scheduled and further, by assisting me to reschedule a flight that is not only more convenient for me, but also, is within the financial range of the cancelled flight. I have traveled widely and have dealt with many flight agents during my (72) years. I can truthfully state that of all agents who have been of service to me so far, you were the kindest in manner, the most courteous, the most patient, reassuring, compassionate, respectful, helpful, and more humble, too, than any other. Thank you very much for your kind efficiency. I hope that your efficient, kind manner of servicing the public is recognized by your superiors and wins you the advances and promotions that you deserve. Thanks again!
By Ogden
October17, 2011
I spoke to couple of supervisors regarding my issue, but this was the first time when I was treated with utmost patience and by someone with profound knowledge of the job.
By Linday
October17, 2011
Using CheapOair was extremely easy and unbelievably inexpensive, as I told Sally, a CheapOair quality assurance representative.
By Silvia
October15, 2011
Hi I have just bought a ticket through your chat services at CheapOair. I was helped with great professionalism and effectively. Thanks again and for sure I will use your services in future flights. Best Regards.
By Will
October15, 2011
I just want to thank Franklin who helped me today in getting my daughter's flight changed. I made a mistake booking my daughter's flight to Hawaii departing from Washington instead of Baltimore. Franklin was so calm in helping me and I was glad also to know that I didn't have to pay any penalties for the flight cancellation, and booking for new flight reservation departing from Baltimore. The customer service I experienced with one of your representative gave me confidence to book my flight with your organization anytime one of my families or I will fly out. Thanks!
By Laura
October14, 2011
Hello, I never, ever travel and Vanessa helped me so much today!!! She is AMAZING!!!! Thank you for hiring someone so helpful.
By Mary
October12, 2011
Dear Sandra, Thank you very much for your time and effort helping us to receive future
air travel credit on US Airways! Best regards!
By Jane
October12, 2011
To Whom It May Concern: I just wanted to say that Margarita's help was amazing!!!! She was professional and kind and tried to understand and assist with my inquiry. She responded to me with the customer service that she would want to receive and did an outstanding JOB!! Thank you in advance for your time and consideration.
By Howard
October12, 2011
Howard said that by mistake he booked 2 reservations in July and realized today as he was reviewing the confirmation emails. He spoke with Aidan who went ahead and got 1 reservation refunded which he was in a doubt. He said Aidan did a great job as always he was transferred to billings.
By Conceicao
October12, 2011
Davon helped me really well. As I was running around from past couple of days due to schedule change however Davon took the initiative and processed the refund. Davon went Extra Mile and got the refund processed from Airlines. He was very Calm, patient and courteous. He is an asset to your company. I will book tickets with Davon in future.
By Marcia
October11, 2011
Angelo, Could you please forward this to your manager. Because I want him to know how hard you worked getting flights for my husband from Sao Paulo to Buenos Aries and back. My husband has an incredibly tight and busy schedule and Angelo spent an incredible amount of time and energy getting flights that would accommodate this business schedule. You have a great employee in Anglo. Thank you so much!
By Sandy
October11, 2011
To Whom It May Concern: Yesterday I was helped by Desmond at CheapOair. I was extremely impressed with his patience as I am older. Desmond answered all of my questions and volunteered other helpful comments. He was very professional and courteous. Your company should be very proud to have a fine young man of Desmond's caliber helping your clients.
By Tanja
October11, 2011
I wanted to tell everyone what a wonderful experience it was booking with CheapOair. My son was coming back from Lubbock on Sunday the 9th and they found a flight in the afternoon at under $200 I was amazed everyone else was quoting over $400--there were no unexpected charges the customer service was extremely helpful and I would highly recommend them to anyone who frequently fly's; what made this such an unusual and unbelievable find was it was the weekend of the Texas Tech and Texas A&M game and most all flights were all ready booked and I found this flight 5 days out from his departure and it was at a perfect time not 6:00 a.m. or midnight. Thanks again CheapOair!
By Janice
October10, 2011
Dear Moiz, I just want to thank you for your competent and professional service you provided to me over the phone the other day as I planned my first trip to Paris. It was a pleasure to speak with someone who was so knowledgeable and personable, I am confident that I will return to CheapOair in the future. I will also recommend this website to family and friends. Thanks again!
By Kathleen
October10, 2011
It was my first time booking a flight from CheapOair. As a senior citizen I can appreciate an agent with patience, knowledge and most of all so well spoken! My booking experience was delightful thanks to Waqar!! Great Job!
By Caemela
October10, 2011
I found CheapOair website while I was looking for a good rate to fly back east. CheapOair came through; the rate was affordable for my travels. Thank you again.
By Sandi
October10, 2011
I had misread my father's ticket and was having hysterics; the person I spoke with, whose name I cannot remember was so kind and sweet and did all he could to help me out. I can't express to you how kind this gentleman was and so very sweet and did his best to calm me. He was just, he went above and beyond customer service and made me feel like my family emergency was very important to him and that meant a great deal to me. Thank you for having such an excellent employee.
By John
October10, 2011
To Whom It May Concern: Konrad just assisted me greatly, and I needed to express my gratitude. Konrad spent over an hour on the phone with me weaving through an intricate and difficult itinerary. He was very patient, friendly, intelligent and helpful. He also educated me on a number of issues to assist me in my planning. He looked into all possibilities and squeezed out every dime of savings he could for me. I was in trouble this morning; now I can rest assured with an affordable and practicable travel plan. I haven't received customer support like his in years. You have a customer for life. Thank You!
By Akin
October10, 2011
I am very pleased with the service of agent Valdemar. Valdemar was extremely helpful and he gave all the possible suggestions about Travel Insurance. I was not aware about those services, it was wonderful to be assisted by the representative like Valdemar.
By Elaine
October09, 2011
Hi Evan, I have received your email I am currently on the phone with the credit card verification crowd. Thank You so much Evan for everything, you made such a horrible experience a fantastic one, your customer service and professionalism is second to none, I hope you have a great day and please if you have a manager please do not hesitate to give me their number as I would love to tell them how awesome you are. Have a great Day, and thank you so much again, I will definitely be recommending CheapOair to everyone I know.
By Tobey
October09, 2011
I just wanted to thank you for today's great customer service. Matt was perfect to work with.
By Kathy
October09, 2011
Victoria made my day. She is lovable, professional and knowledgeable and knows how to keep the customers happy and satisfied. Thank You
By Doris
October09, 2011
Today I made reservations with an agent named "Murray" and what a pleasant transaction it was. He was most knowledgeable, courteous, helpful, and very respectable to an old lady. Your company could use more agents like him. Please pass on this correspondence to him and to his supervisor. Thanks!
By Marilyn
October07, 2011
Just to let you know you have a good employee and a person who does her best to help in Jayla. We needed to change a reservation and she did her best to get us the most inexpensive deal. She was kind and gave me various options she was really sweet throughout the call and these are the kind of people you need. I will definitely use you in future too.
By Frank
October07, 2011
I just wanted to thank PJ for her great customer service. I was lucky enough to talk to PJ who was great, funny and responsive. I wanted to talk to a supervisor to compliment her, but could find no way to do that, so I'm doing this and hoping that the company will recognize this employee and hopefully reward her. I am in sales and to find someone like this is rare and I always try to point them out. Great prices by the way on the flights. We have used and will use this site again!
By Jennifer
October06, 2011
I received a courtesy call from Earon today, and I was extremely impressed with the level of customer service he provided. He took the time to ask how my flight was, and upon finding out that Delta did not provide us the service we expected, he quickly got the phone number so I could contact Delta. I was extremely satisfied with my transaction with CheapOair. Thank you!
By Darcey
October06, 2011
Thank you very much for your help
By Mike
October06, 2011
I just wanted to thank you for your professionalism in helping us work through this problem. We have been happy with CheapOair and especially with your service. We will be booking through CheapOair with our travel needs. Thanks again!
By Salem
October06, 2011
I have tried my booking with many other companies, but I was pleased with the option you gave me.
By Yoo
October06, 2011
Hello, Last week, I urgently needed to change my flight reservations and I was helped by Grover. With his patient and informative help, I was able to make the necessary changes to my flights in the optimal way. He is very considerate of the customer's needs and has informed me fully of all the options that were available to me. He even called me back again to let me know about purchasing the insurance, so that I can take advantage of the promotion and receive some refund. I am very satisfied with the customer service. I would like to thank Grover for the positive experience with modifying my flight Itinerary.
By Bob
October06, 2011
I want to say thanks to Fred as he helped me with a problem. He was attentive and very courteous and it is people like Fred that make a company worth coming back to. Again, I say a big "thanks".
By Leonard
October06, 2011
Cory was so helpful and patient. He answered all the questions professionally and calmly. He was an incredible operator. I never had such kind of service. I will for sure refer CheapOair as you have good people working. Kudos to CORY!
By Deanna
October06, 2011
I had to make a change to my reservation and your customer service agent was extremely helpful and courteous! He made the changes with no trouble at all and offered an apology for my wait. I appreciated his kindness and efficiency! Thank you, CheapOair!
By Natalie
October05, 2011
Thank you for the great service.
By Jose
October05, 2011
I owe you my sincere thanks for the very fine job you did finding a reasonable solution for the problem I was facing in regard to the ticket I had bought. It's in such moments that a customer can rightly evaluate the good service of a company, which is not only being interested in selling tickets, but also showing after-sale care in favor of their customers. Therefore, I wish to express my heartfelt thanks for your prompt attention to my request. I really appreciated your effort to find the best possible schedule, at the best possible cost. Thanks again and keep contributing for the good image.
By Illya
October05, 2011
I really appreciate a good service, and tonight I really received that from Melody. With patience she helped me solve my problem and gave me the best possible option. She worked with me for more than an hour, always providing good support.
By Richard
October05, 2011
I just wanted to thank you for wonderful customer service in booking my flight to Misawa. I don't remember the agents name but he did a superb job booking my flight and I was very pleased. Thanks again!
By Lonnie
October04, 2011
Lisa It was great to hear from you. My experience was no hassle. I needed one stop shopping on line. It was the best price.
By Susan
October04, 2011
I am very happy with the way Colt handled the call and want to thank him for the patience he had shown in making my reservation. I would like to make all my future travel arrangements with Colt and this was an overwhelming experience for me.
By Linda
October04, 2011
I had the pleasure of talking with Theresa on October 3, 2011 regarding my plane reservations. Theresa corrected the situation smoothly with knowledge and understanding. Theresa made me feel good about your company and I thank her very much.
By Donna
October04, 2011
Our experience was great, we stayed in top class hotels and really enjoyed our trip. We will use CheapOair again. Hopefully you cover Australia.
By Lilly
October04, 2011
Just wanted to say that I was very impressed with our very first experience flying CheapOair. Their prices were exceptional and due to my disability I needed preferred seating. The agent I talked to was very helpful in getting us bulkhead right behind first class. I will definitely fly CheapOair in the near future. Thank you Sally for calling.
By Pauline
October03, 2011
Thank you for a very enjoyable experience! Customer service was very efficient and courteous.
By Vladimir
October03, 2011
Hi, I recently purchased a ticket through chat on line with Anson and I would like to commend him for making it easy for me since it's my first time to do it via chat. More Power to you all! Best Regards!.
By Allan
October02, 2011
I just completed changing a ticket with one of your consulters, Margarita, and I want to say she was most helpful and courteous. I was calling your service from Rome, Italy, and all went better than expected! Margarita kept us informed of what she was doing and how long she would be away. In fact, she even asked for my contact phone number in case we lost our connection. You have a fine representative in Margarita and I wish her many more years of success in the business.
By Jills
October02, 2011
I was telling Lisa from CheapOair, our recent trip to Cancun that it could not have been better. We had a little trouble with the airline departing on our way to Cancun, however everything else was great. The booking process was easy and straight forward. The reviews on the hotels really helped us make our decision on where to stay. The airline dates were easy to find. Thank You for the experience.
By Linda
October02, 2011
I am impressed with the customer service provided by Aidan as he was so patient and completely listened to her problem without interrupting. He provided a resolution to it and was very helpful. She said that she will always use CheapOair to book her reservations.
By Micheal
October02, 2011
To Whom It May Concern, I was recently released from hospital after a brief stay due to a deep vein thrombosis. This obviously means that my travel plans are severely impacted, if not ruined. Your agent Angela took my call this morning and I have to first comment on my delight at being able to understand her. She was polite, empathized totally with my position and did her level best to get a positive outcome. In two of the three tickets she has achieved this. I commend you on your use of Angela in a "front line" role; she demonstrated excellent customer service skills and tenacity in the face of uncooperative airline staff. If today's experience is a sign of things to come at CheapOair, I will rely on your site for more of my personal and company travel needs in the future.
By Huberd
October01, 2011
Thank you for allowing me the opportunity to fly on American Airlines I sincerely am happy with the air fare, and the promo discount was nice too I appreciate your website that I found on a duel search, and I even spoke with an agent that was very kind to me.
By Claire
November30, 2011
Ginger was really helpful and patient and wanted to give a pat to Ginger for her amazing customer service.
By Peggyn
November30, 2011
CheapOair was a pleasant one. Eron was sincere, it was a good experience. I appreciated the call and plan on using CheapOair again in the future.
By Pablo
November30, 2011
To Whom It May Concern: I just want to compliment Rosalinda for her outstanding service that she provided to me last week with an issue that I had with a ticket. She was able to first listened my case, showed empathy, and provided different solutions to my case. She spent some time reviewing my case, talking to the Airline, and the waivers team. I just want to say that she is an effective, trustful and overall and excellent supervisor. Thank you.
By Sherry
November30, 2011
I feel there is nothing that needs to be improved. CheapOair is excellent. I am actually
booking another flight with them in a couple of days to go back to Atlanta.
By David
November29, 2011
I am extremely happy by the assistance provided by Maynard. Maynard deserves a hike in his pay, he spent a good amount of time on call and I appreciate the help.
By Muriel
November29, 2011
Thank you so much Konard. It was a real pleasure and a real satisfaction to have you repair all our mistakes and solve all our problems with such patience, competence and cordiality.
By Jenifer
November29, 2011
Dear Valentine: I wish to express my sincere thanks to you as a supervisor for giving me the
full assistance of being helped when I needed it most at this time of grieving. It is not easy to accept such pain but like you said it will be okay. I hope and pray that in my own way, I can repay your kindness and understanding with prayers. It is not often, that a supervisor will help a complete stranger but God must really watch over me to know there are good people like you that care. Thank you again with all my heart.
By Pam
November29, 2011
I wanted to write a quick word of praise for one of your staff. I had a problem with our flights we booked yesterday, and I called to speak with someone. I was not able to get through on the phone and decided to try the online chat. I was lucky enough to get to chat with Anson. I believe she said her name was Anson. She was great. She spent time with me, was patient and professional and I felt supported and listened to. I called the call center and got into a chat around 19:33 your time and spoke with Anson. I am sorry for the long call, but I had a lot of questions. Not once did I get the sense that I was being a pain or a bother. She made me feel quite comfortable. I told her at the end of our chat just how much I appreciated her help and professionalism. I am a call center supervisor and I like hearing when someone goes out of their way to help a caller. Even though I had a barrage of questions, she was patient, made me feel like she was there for me, and I just wanted to pass that on, to be on the record for any future performance review. Please feel free to email me back if you have any questions.
By Shan
November29, 2011
Dear Alford and Valerie; I want you to know that as a client, I am very pleased with the remarkable service your Customer Support Valerie provides. I sincerely appreciate her responsiveness and the way she conduct business. She did amazing job to help me with my booking which was a frustrated situation for me. She also provide very useful suggestion that help me to prevent missing flight. I spoke with several customer services; I have to say she is the best overall. She took her time to explain to me what is better for me. I am very happy with her. I will continue to book my flights with her in the future.
By Mark
November28, 2011
We were very pleased with Cheapoair and booking our flights to Florida. They gave us the lowest price of all carriers with straight through flights. I would highly recommend them. Thank you.
By Amy
November28, 2011
Often you hear about all the wrong things an employee does and little for a job done well. Bradley is a keeper. I too have employed staff for 20+ years and this one represents your phone line help desk fabulously. He did his best to help me in a kind courteous way that has made this difficult and very stressful situation we were dealing with just a little brighter. I wanted him and you to know how much I appreciated his kindness, professionalism and attitude. May you all be well, blessed and prosperous all of your days! I find him to be one in a million and an excellent example of what we all hope our employees represent for our companies to our clients near and far.
By John
November28, 2011
I am very happy with the assistance provided by one of your agent Amelia. The agent was very patient and professional during the entire call.
By Laura
November28, 2011
I was very impressed with Rep-Crystal's willingness to help me resolve my issue. I found agent very helpful & courteous.
By Dalene
November27, 2011
Ethan is a wonderful agent and he was more than helpful. I am handicapped and booking flights on my own is one big challenge, So I decided to call you and got connected with Ethan in 2 Min and The way he made my reservation is next big surprise Giving me the flights, exactly the way I wanted which is not even in your website, offered very good fare.
By Dana
November26, 2011
I had worst time booking her flights with other website, finally I called CheapOair to book the cheapest flights and I was talking to kingsley. He was very courteous, and helped me with the flights the way I want, he gave all his experience on this reservation and I am very happy with him and want to let managers know how hard working he was.
By Debra
November26, 2011
Sade has been very patient knowledgeable and helpful. It was a great experience talking to a representative like her.
By Vincent
November25, 2011
Valerie deserves a raise and a promotion for what she has done for the company and for other customers. I needed to cancel my ticket and it was a nonrefundable ticket. She read the guideline and regulations to find out if I can cancel the ticket without losing money. I have never received this kind of service before. All I got was "sorry, you should have read the regulations", but not with Valerie Hayes. Thank you. Thank you.
By Pamela
November25, 2011
Grover was nice and pleasant.
By Margaret
November25, 2011
I am very pleased with CheapOair. I want to thank one of your workers Rochak, he was very very very very helpful, he worked with her 4-5 times for rebooking, he was really really really good. I was so stressed regarding the changes but Rochak was too good and helped her a lot, I really really appreciate all his efforts and hope that we have more people like Rochak working in this Organization.
By Miriam
November25, 2011
Hello, I just got off the phone with a very nice young fellow named BURT who helped me with changing a reservation due to very sad circumstances involving a gravely ill family member. He went through a great deal of work to change my reservations only to find out that I made a big mistake in the dates. After all his efforts he had to go back and review new itineraries and schedules to accommodate my needs and change everything again. He did this with grace and professionalism and above all maintained a sense of humor about it. I was literally a “pain in the neck” and felt so bad to have him start from scratch. He missed his lunch (on Thanksgiving Day!!) to stay and help me and did it with humor. It was a pleasure to deal with such a nice person and I just could not let the opportunity pass to give him a pat on the back for his good work. Your company is lucky to have such an employee. I ‘m sure he is probably worth more than you are paying him and this letter of appreciation should go in his file for future reference and job performance review towards a nice raise. He is an asset to your company and you are lucky to have such a fine young man working for you in a world where young people don’t care about doing a good job anymore. He is an exception. Thank you.
By Mark
November25, 2011
Would like to thank Earon for the great customer service. Cheapoair is easy to navigate through and I always get good prices.
By Paul
November24, 2011
To Whom It May Concern, I am writing this letter because I have just had a wonderful experience with one of your staff. I had a complicated request for a flight from Melbourne Australia to Kiev Ukraine. The staff member whom I dealt with for the whole thing was Anson. She was very helpful and accommodating, I found it a pleasure to talk to her and work out the best solution to my complicated travel plans. But after some reflection and many misgivings about the reliability of my fiancée to keep her word and travel as planned, I decided to cancel the ticket within the 4 hour period. On speaking with Anson about this, expressing my worries and fears, she was helpful and understanding. She was also amazingly generous and flexible in extending the full refund policy from 4 hours to 3 days. I was taken by complete surprise that there are such wonderful people still in this world. But because of my situation and the fact that my fiancée will not travel from the Ukraine until the 29 November, I have no way of knowing if she is indeed coming as promised. As she has let me down two times before in the last year. And after losing much money in lost plane tickets, I decided to play it safe, this time. Anson understood my situation and tried her very best to assist me in every way possible. Because of her sterling service, in future I will deal only with your company for any and all my overseas travel arraignments. In closing I would like to say, that whatever you are paying this lovely woman, it is not enough. It has truly been a pleasure dealing with your company .Thanking you for your assistance in this matter.
By Roon
November23, 2011
Dear Sir/Madam, With regard to my booking, I need to get in contact with your Travel Consultant: Isabel. She helped me make a last minute change in my flight schedule, changing a previously made reservation into a new one. Best regards!
By John
November23, 2011
I will continue to use CheapOair due to the kindness, compassion, and professionalism that Carmen has provided.
By Jane
November23, 2011
I am extremely satisfied with the high level of customer service provided in getting my issued resolved with any extra charge, since I had enough money for the cancellation but still got it fixed with Nanette . I will be a regular customer & also will bring my friends & family to CheapOair for the upcoming vacation. I am very impressed with Nanette. Nanette is calm, courteous, helpful & is an asset to your company.
By Cathy
November22, 2011
On 11-4-11, my husband made the plane reservation for me so that I could fly from Milwaukee to Boston to spend Thanksgiving with our 11 month old granddaughter (and many other family members, but let's be honest here, it is all about the baby!) Today, when I was printing up my itinerary, I realized that he made the reservations for Thursday the 24th, not Wednesday the 23rd! Disaster! He is driving there (with the Christmas presents) and we will have to leave Boston Friday afternoon to make it back to Madison for me to work on Monday. In comes my hero, Evan! Your wonderful reservation agent, Evan (again, my hero!) was able to re-book me on the same flight on the 23rd (the one that I had thought I was on!) for only $102, which my husband will cheerfully pay! On the most stressful day of the year, Evan was helpful, calm, smart, sweet, and above all, competent! Thank you for having such a great employee! He truly saved Thanksgiving for the Silver family, and we will be using CheapOair in the future! God bless Evan, and may all of you have a great Thanksgiving! You are grateful customer.
By Jane
November22, 2011
Hello, I just wanted to share with you that my experience with your team member Margarita was absolutely exceptional! I called with the intention of inquiring about moving my flight up ahead as I was feeling homesick having been away from Canada for nearly a month. Early on in my first conversation with Margarita, she asked me what number she could call me at in case the line got disconnected. This made me feel like I was in the hands of a true professional who could anticipate a solution even before a problem arose. From the first few minutes of being on the phone with Margarita I felt she genuinely cared about me not only as a customer but as a person. She noticed my birthday was coming up soon and wished me happy birthday. I thought this was very sweet of her. Still Margarita continued to impress me throughout the entire transaction. She asked how I would spend my birthday if I could be back in home, Canada for that day. I replied with my family. Speaking with Margarita was like speaking with a comforting friend who made me feel like I was already home. After our initial conversation, Margarita left me with her email to contact her at as she would hold the flight I wanted for two and a half hours. Once, I had made the decision of going ahead with the flight change, I emailed Margarita to call me back. She tried a couple times to call but my line was busy. So, she continued to call. Finally my line was free and we spoke! In our next conversation, my phone died once and we were disconnected. Margarita persistently called back. We were disconnected a second time and again, without fail Margarita called me back! This made me feel very well taken care of! I'd like to thank Margarita for calling me back so many times, for her genuine care in her customers and of course for actually making my flight change a reality so I could to see my family earlier! Thanks again Margarita!
By Honor
November22, 2011
Nanette offered a wonderful customer service. She was extremely patient and knew her job to the utmost. Experience with Nanette is the BEST, received by any customer service agent. Nanette- Great Job!!!
By Gleason
November22, 2011
I am very pleased with service provided by Charles and the professionalism during the call. I think Charles, was very helpful. Well Done Charles, Keep it up.
By Avni
November22, 2011
To the Management Team of Cheapoair, We are very pleased to write this note of recommendation for Moiz. He was extremely helpful, very courteous and professional during the several conversations we had with him. He helped sort out our problem and got our ticketing process completed in spite of a major issue with the initial reservations. In our opinion the company should have Moiz train your staff on proper and professional customer service. Once again, we thank Moiz for taking care of our reservation issues.
By Mary
November21, 2011
Today a customer service representative helped me out a lot! Foster was wonderful. He helped me find a great deal for my trip. I am forever thankful!!
By Andrea
November21, 2011
Margarita gave wonderful customer service. She very pleasant and wonderful.
By Richard
November20, 2011
Sally, I just wanted to let you know how easy it was to book great and cheap o air connections with cheap o air. They kept me informed of any schedule changes and also helped me confirm my seats. Everything was perfect, and from now on I will not use any other service except cheapoair.
By James
November20, 2011
Hello, I just received very helpful service from a representative named Gustavo. I just wanted to put in a good word for him. Thanks very much.
By Pamela
November19, 2011
This is an appreciation for Morell. I am impressed with the service as I also booked another flight reservation and a car rental at the same time. I will always book with us. Morell, you definitely earned this customer! Keep up the good work.
By Renee
November17, 2011
I will use this for future flights! The service was first class and I did call customer service who answered my question within minutes. It was completely First Class service. The connections were exactly what they seemed to be when I booked the ticket. It was like having a personal assistant at my finger tips!! Thank you for making my recent trip very pleasant and enjoyable.
By Pheona
November17, 2011
Thank you for your website, it was user friendly and I had no problem booking. I will use
CheapOair again.
By Ronald
November17, 2011
I just would like to say that my resent trip with CheapOair was fantastic and my dealings with Earon were wonderful and so professional. He is a very good Tellecaller and represents the Company great. Thanks
By Paul
November16, 2011
Thank you so much Sally and the CheapOair team for my $50 coupon towards my new plane ticket. I appreciate your business as much as you do mine, Best regards.
By Sarah
November16, 2011
I was highly impressed by the customer service provided by Douglas as my CC was declined and everyone was transferring the call. However Douglas went ahead and took the responsibility and the tickets were issued. He was fantastic. He helped me with everything.
By Anna
November16, 2011
Lavina was very helpful and provided me with exceptional customer service. She was very calm and understood me and the situationand didn't lose patience.
By Roch
November16, 2011
I was very pleased to see how easy it was to use the CheapOair webpage. Sally followed up with a phone call to me about my experience in using the site. The site was easy to use and I will use it again. I will definitely use the CheapOair site again.
By Nancy
November16, 2011
I love CheapOair and Sally is the BEST!!!!
By Roch
November16, 2011
I was very pleased to see how easy it was to work with Cheapoair.com. I will use them again.
By Peggy
November16, 2011
I had a wonderful experience booking my flight on CheapOair. It was very easy to navigate through and change my itinerary plans when I didn't find what I wanted. CheapOair will be the first place I look next time I book a flight!
By Brandy
November16, 2011
We loved CheapOAir. Easy and affordable. We got the best possible flight prices to the Dominican Republic!
By Nichole
November16, 2011
I love how easy booking through your website is. Thanks!!!
By Tina
November15, 2011
We've been getting great customer service for both business and personal flights from Birva, Dave, and Sally. Thanks for making it easy to reach a live person who really seems interested in helping! We especially love that the folks at CheapOair are willing to go to bat for us with the airlines and get fees reduced/eliminated or flights changed if need be. We'll continue to be customers for sure!
By Sophia
November15, 2011
I was so happy with the tone and way Vidal assisted me. He was professional and courteous to help; I will continue using CheapOair and also tell my friends and relatives.
By Enskat
November15, 2011
I have been booking tickets through your company for a few years now and have not had any issues with the purchase or how convenient and easy your company makes it. As with other agency prior to using your agency I had trouble at airport check-ins, time changes without notifications, etc... I will continue to use your site for future travels.
By Pete
November14, 2011
I found your agent, Evan, to be extremely helpful. He resolved an error I made and arranged for a new itinerary. I hope all your agents are as responsive as he was to me.
By Lashawn
November13, 2011
Want to commend Anton on his excellent customer service. He showed professionalism and kindness with helping me in booking my ticket. I would recommend this website to anyone. Thank you so much!
By John
November13, 2011
Anson was by far the most helpful customer service rep I have dealt with. I have a credit and he went above and beyond to find me the perfect flight at the least out of pocket expense. Anson was very patient and quick and went above and beyond; it's rare to find people like that nowadays! Thanks.
By Razi
November13, 2011
Hello, Very user friendly and straight forward site, thank you for the service which you provide. I also appreciate the followup by Earon. Please keep your good work. Now all my friends and my family order their tickets through CheapOAir. You are the reason we have decided to travel more.
By Sarane
November12, 2011
Spoke with Rusty and made the changes. I want to appreciate Rusty for assisting me with the change and want CheapOair to know that Rusty was very helpful.
By Maureen
November12, 2011
I was as confused about the flights as UA said that they do not have any reservation. Davon assisted me in a professional manner and even made a conference call and cleared all the doubts. I would like to say that agents like Davon are an asset to company.
By Linda
November12, 2011
I would like to commend your business as great - my reservation cancellation was handled very fast, efficient and with complete attention to the matter. I will book again with your group. Again thank you for your prompt attention.
By Clivia
November11, 2011
Valerie was SO helpful, really wonderful. I was trying to change the date for my son's trip and she did a great job and spoke to me very professional, very kind and helpful. Thank you all for everything.
By Shawn
November11, 2011
Cheap-O-Air was a great place to buy my tickets. It was fast and easy. Sally even called me after my trip to see if everything went alright. What great customer service!
By Larry
November10, 2011
Thank you Earon for calling us about our cheapoair bookings, your attitude was both kind and professional. The usage of the website, the quantity and quality of choices was great. The pricing lived up to the title "cheapoair". We will definitely use the site again! Thank You.
By Safa
November10, 2011
To Cheap O air Feedback department: First of all, I would like to extend my thanks to Miles for his kindness & professionalism in helping me with my tickets. Miles did a great job and big efforts, and it is definitely appreciated. He promised to call on a specific date, and time, and he fulfilled his promise. Moreover he helped me in finding a good price for my tickets, and to find a comfortable seats and services for my senior parents. Subsequently I would not hesitate to recommend cheap Oair to others. Again, thank you.
By Alessia
November10, 2011
Karlee, you have been absolutely AWESOME with us! Thank you - Thank you - Thank you!!!
You did an Exceptional job, you showed amazing patience with us and you are very professional at what you do. Congratulations! You can really be proud of yourself and CheapOAir has to be very glad to have you! Thank you again for being the wonderful person you are!
By Juby
November10, 2011
I recently saw a price which is bottom cheap. It was $509 to go to India, round trip from LAX. You would not find this price anywhere or any other websites. And I typed one of my daughter's names wrong. I called customer service, what a wonderful customer representative, Wilson; he spoke to airlines, cancelled my reservation without charging a penny and then rebooked the flights again without any change fee or anything. He alerted me upfront that, this will take a bit longer. So I do not have a complaint for the time it took. So Thank you Wilson and Thank You Cheap O Air for the low price and wonderful customer service experience. Thanks.
By Helen
November09, 2011
I would like to say that Sally was a great customer service rep. When she asked me how my trip experience was, she listened intently and was sympathetic on what happened on my return trip. She encouraged me to write to American Express and register a complaint for cancelling my return trip because of a furniture convention. Overall I have booked with CheapOair twice and I would recommend the service. It was easy, informative and fast. Thank you.
By Nigel
November09, 2011
I commend you for your customer service - some of the best I have ever received. PLEASE ensure that your boss knows how appreciative I am of your time and approach - you understand the customer and because of you I will only use Cheapoair and request your services moving forward.
MANY THANKS and have a great day.
By Dolores
November09, 2011
My flight beginning 12 Nov 2011 had some changes by the airline. Jeoff handled the departure and the return saving me a huge amount of time. He was wonderful and extremely helpful – definitely a service oriented person and went out of his way to ensure I got the best available flight. I wish all travel companies had a person like him as traveling would be a little less painful.
By Kathy
November08, 2011
I just wanted to say thank you to Kathryn for her help with an overcharge on a booking I made for air travel on CheapOAir. I don't usually book travel through a website such as this and when the booking overcharge was made, I was skeptical that I would see the money returned to me even though the Customer Service Reps. were reassuring. Thanks again Kathryn for listening and resolving my situation. I will definitely use CheapOAir again for my travel needs.
By Danae
November08, 2011
I wanted to say thank you for getting my mother in law from Sacramento, Ca, to Cleveland Oh. To see her grandchildren for the holidays! It was quick and easy. And we enjoyed every minute of her visit. She had a kidney transplant a year ago, and has been ill for many years. She needed to see her grand babies!! So, thanks again!!
By Rod
November08, 2011
You are the best. Thanks again I will always book with you if that is OK. I take 20-30 fly fishermen down to Argentina each year If you get an extra commission I could direct them all to you. Thank you very much for all your help; it is a pleasure to find someone in the service business as good as you.
By Ealia
November08, 2011
Magda was very nice and helpful. I am very pleased with the service. Agent was very polite and patient and should get the appreciation from the senior management.
By Eugenia
November07, 2011
I have been recommending Cheapoair to others because I am satisfied with the bargain fares I find on your site. Thank you.
By Louisa
November07, 2011
Dear Supervisor, I cannot recommend Vanessa enough. She has been forthright and
on the ball when it comes to me trying to get reimbursed or reflighted (is that a word?) on another airline, upon the discovery that Turkish Airlines has terminated a London flight that I want to fly on. Please know that she deserves full praise for the outstanding job she has done to date.
By Tyler
November07, 2011
Brenden was very helpful in assisting me with my ticket change. Unlike others who tried helping me Brendan took the extra effort to ensure my satisfaction. For future bookings and changes I will always ask for him. He had outstanding customer service and great knowledge of cheapoair!
By Megan
November06, 2011
I just wanted to say thank you very much to Eduardo! He did the impossible for me and I appreciated it immensely! He was extremely polite and personable. After not receiving much help from two other representatives, I was very happy to have Eduardo help me and sort out the scheduling conflicts that I had!
By Lilly
November06, 2011
I would like to thank Skye for the excellent assistance he provided to me while correcting an error I made while booking a flight. He took the time to check other flights and get the issued straightened out. He was patient and is to be commended for his hard work.
By Fred
November05, 2011
Thank you for contacting me today. My experience with Cheapoair was wonderful in my recent trip to Turkey.
By Marina
November04, 2011
I just want to nominate SALLY for being such a great person; she is polite, "smiles" when talking to you, I would always choose Sally for helping people. You are fortunate to have such an associate, and so many should learn the skills of communicating with people. CheapOAir, you are so lucky! Congratulations of being so helpful, and I shall book my next ticket with you again. Thank you for your help! Marina
By Hem
November03, 2011
Cheapoair is the best site. I am telling others people that don't make confuse and don't waste your time visit www.cheapoair.com RESERVED NOW and flight with cheap and secured in your life. CHEAPOAIR Is the best forever. THANK YOU.
By Kenthea
November03, 2011
Sally asked me to write a review of my recent experience – I am a traveling consultant and therefore a "professional traveler". I book flights weekly for business travel using another well known travel booking site that has been re-branded for my company's use. I needed to book a personal/vacation trip for my wife and grandson, traveling back and forth between the west and east coasts. I found CheapOair's website to be as easy and intuitive as any travel booking site that I have ever used. Not to mention that the air travel prices were the cheapest that I could find. It was nice to find a service that lived up to its name.
By Marie
November03, 2011
I would like to share with you the experience I had using your company. I was very pleased with the cost, service and prompt notifications on my air flight. I would highly recommend and have to my family and friends to use your service. Sally was very nice when she put in a follow up call to me regarding my recent travel service. Great job at customer service cheapoair!
By Allan
November03, 2011
I would like to commend Keile, for the very professional manner in which she assisted me this morning, with regard to my questions and other concerns pertaining to the changes in my scheduled flight; she was very patient and extremely helpful.
By John
November03, 2011
I am very pleased with the service that was provided by "ZOE". He was very kind and professional.
By Thomas
November02, 2011
Cory was very responsible and is a tribute to the company. I am very pleased with the customer service provided by him.
By Margot
November02, 2011
I want to publicly compliment Salvatore for a great job working on my trip. I have tried for several hours on other sites to find flights from the airport closest to me, at the time I need to leave, and return at a good time, for a good price. Salvatore is knowledgeable, clear, efficient, courteous, and got the job done with no hassle. I will definitely return to CheapO Air, and definitely ask for Salvatore! Thank you!
By Eric
November01, 2011
I appreciate Vern. He helped me in searching the best option & a better price, saving me more than $200! Top notch service!
By Tony
November01, 2011
Don't have enough good things to say about Cheap-Oair. Primarily, they were the vendor who facilitating my airfare to Istanbul, one of the world's great cities and the start of the best vacation of my life. The site was easy to navigate, and there were no hidden fees. The price quoted was the price charged to my card. Furthermore, following my trip a representative called and asked how the trip went, and then offered a $50 voucher for future trips, simply for using them. Wonderful site. Thanks again Cheap-Oair!
By Keston
December31, 2011
Your Agent was very helpful in finding us a price last night. I just wanted to say thanks. Cheers.
By Angela
December31, 2011
To all concerned, I am taking a few minutes to send positive feedback on an amazing representative that helped me tremendously today. Juliet assisted me with a very important flight that I have been trying to book to Chile for the past few months. It has been a challenge due to many restrictions that I had to fight at work in order to get this time off approved. I could never have afforded a 3000 ticket and was worried that now that I finally got permission to leave that I would be stuck without an affordable ticket. I finally found one at 1244$ online, finally got a friend to lend me her credit card only to be told that 3rd party reservations were not being accepted at this time. I called and was fortunate enough to have Juliet answer me. She reassured me from the start and did everything she could to help me. She was quick enough to offer me an emergency ticket at 1289$ and I am grateful to her for having thought to do so. Even a ticket at 1800$ would have been beyond my means at this time. I am going to be a character witness for someone who may be facing prison time. Juliet was extremely professional, helpful and a pleasure to talk with. She did her job quickly and effectively. I only wish that all representatives in every company out there could measure up to the professional that Juliet is. Don’t ever let her go and don’t ever allow her to leave. She is a light in a world of individuals who are just working for their paycheck. She actually cares about helping customers and made me want to book with her again in the future. For my next trip I will save myself a lot of trouble and just email her directly for the best price and best service instead of checking a million other sites! Thank you so much Juliet!
By Lawrence
December29, 2011
Very simple site to work with and the price was well within the market value. Flight selection was great and the times worked out great. I travel to Asia often and cheap-o-air is very consistent in the price and time selection. Thanks.
By Albert
December29, 2011
Dear sir, Thank you very much for your help. You were very professional, very courteous and most of all very helpful. I commend you for your efforts on your customer service skills. You are an asset to your company and they should recognize you for it. If I can send an e-mail to your manager, please feel free to answer with their address and would be a pleasure to write to them. I will use your company in the future if needed. Once again, THANK YOU!!!!!!!!
By John
December29, 2011
Trevis went an extra mile to get this resolved. He called the Airlines and got the changes done with no penalty. I am extremely happy. Trevis had been excellent with his customer service skills.
By Collen
December29, 2011
Dear Nigel, I want to write - albeit much belatedly! - To let you of some exceptional
service. Estefan was incredibly helpful, patient, and proactive in helping me to rebook when I missed the first in a sequence of several flights from Perth, Australia back to the United States in August of this year. He researched options, spoke with both my mother and I on many, many occasions, stayed on the line as I worked through some possible solutions, made sure that I knew how to reach him, was very kind, checked in to make sure I'd arrived safely, and really went above and beyond. I am very grateful for his help through a tough process, and so I asked him for your contact information because I wanted to make sure that you knew what great service he provided. Very best regards!
By Tavia
December29, 2011
Annora is the most delightful human being ever worked with in customer service. Annora is doing a great job!!!
By Lori
December29, 2011
Maynard took care of my flight. He is very wonderful and would like to thanks for have an employee like him. He is terrific!!
By Jag
December29, 2011
Hi, I would like to commend Nola for a fantastic job on advising me on my travel plans. My wife is 3 months pregnant with the result that our travel plans are fluid. Nola was very courteous, really took the time to understand our situation and gave us several travel options. We will be back to book out tickets with you. Good luck and great job.
By Bert
December28, 2011
Thank you for getting this flight cancelation issues resolved quickly and to our liking.
By Levitan
December28, 2011
I was very pleased with the way agent Valdemar serviced. Valdemar is very nice and he is been wonderful throughout the call.
By Christine
December27, 2011
Dear Sirs: After hours of checking out online reservations, I called an agent with a few questions. I was very fortunate to be connected with Adler. I explained my dilemma and Adler was completely interested in saving me more money, and of course, I was interested! He truly went above and beyond customer service by calling 2 airlines to see if they could go lower (otherwise, I would have to go to another site).He was successful, and was able to save me $600! Because of Adler, I'm sold on Cheapo Air. Thank you so much.
By Jane
December27, 2011
Without the persistence of these two employees, who were on the phone or on hold for over 8 hours, we would not have been able to attend a family Christmas function in Colorado Springs. Thank you for your dedication, and professionalism!
By Geoff
December27, 2011
Thank you CheapOAir! Had a great and cheap trip to Shanghai due to your website. Your website was easy to use and I experienced no problems at all. Your dedication to service is exemplified by how your rep, Sally, called personally to ensure that I was pleased by the experience. 5 Stars CheapOAir!
By Daberkow
December26, 2011
Agent Nanette was incredibly helpful, gave her the possible options and she found the overall service very nice.
By Tfeischen
December23, 2011
WAS VERY SIMPLE TO BUY AND WAS AT A LOW PRICE, NO COMPLAINTS WELL USE AGAIN. THANKS.
By Dean
December22, 2011
To whom this may concern, I just had the pleasure of speaking with Gilberto. I cannot say enough about what a great job he did is this difficult situation I was in. I will not bore you with those details but I am very fortunately that Gilberto was the person to receive my call. I work as a Supervisor for a customer service team myself so I am pretty experienced in recognizing great service and he provided that. He needed to call the airlines which I am pretty sure is a common day to day operation but for him to hear my situation and present a resolution is what impressed me the most. At one point I needed to disconnect with him and discuss the price difference with my wife for the changing of the flight and before I know it I had Gilberto calling me back with a lower price than originally quoted, then I needed him to call me back because I had to get the credit card from my wife (who was stranded in Colombia) and he did that also and never complained. Cheap-o-air THANK YOU and you will be my choice in the future and I will be posting this on my facebook and spreading the word in my work to my team so they can be sure to mention you all when possible.
By Lynda
December22, 2011
I am very pleased with the service provided by agent Rusty. I want to compliment Rusty as he worked so hard to help me and also appreciate his patience, hard work, efforts and caliber. His efforts should be recognized, he was simply wonderful and he should get a raise.
By Nancy
December21, 2011
Dear Adair! Thank you for your kind help, for finding airline ticket for my daughter Stephanie. Last night I was worried about her going through Miami-London-Prague-Budapest. This Morning I find the new booking you sent, Miami-London-Budapest. I cried of joy. I cannot tell you how happy you made me. Thank you for the wonderful Christmas present from you. May your Holidays, and the becoming years be happy, and your entire wish to come through. God bless you. Thank you.
By Jane
December21, 2011
Extremely happy to have been assisted by Morton. Morton showed immense patience in helping and fulfilling my demands. Morton is also very polite.
By Pattie
December19, 2011
A very difficult situation for me and my family... will use you again without question!
By Doris
December19, 2011
The booking experience with cheapoair was easy enough for me to get through. Anyone can do it. Everything was as it should have been.
By Balasz
December19, 2011
Hi, I just would like to provide an absolutely positive feedback regarding my experience with cheapoair. I had an issue with my ticket, so I called the traveling service. First I talked to Sheryl, then with Brooke and both of them were very kind, helpful and patient. My problem has been solved, I am
100% satisfied with the service. Thank you.
By Moses
December17, 2011
Hi Konrad, I am so impressed with your promptness and reliability in business. I will now take you as my personal travel agent. I want you to hang on there and let me get myself together as I look forward to you booking and making all the necessary changes for my flight back to Africa. Talk to you later.
By Branden
December17, 2011
Alvaro is very patient. Always ready with the options. Have good knowledge and made customer's job easier.
By Kari
December16, 2011
To Whom It May Concern, I would like to express my gratitude to Dorian who just helped me change the itinerary of an employee of ours. Dorian was very professional, kind and efficient while helping me. I appreciate all of the work he did to assist me. I understand that it is not easy to find the best (in this case, least expensive) option for the customer. Dorian spent almost 30 minutes searching flights in order to find what I was looking for. His willingness to spend that amount of time for me alone was much appreciated. I would just like to inform you that, from my experience, his is exemplary and he represents your company very well.
By Jaun
December16, 2011
Thank you for the service. She has the sense of real good customer care. She did a great job!!!
By Betti
December16, 2011
We recently used Cheapoair to book flight reservations to Boston. I had apprehension that something would go awry; the tickets were so cheaper than that of the standard discount sites and it was so easy to book! It was a very happy surprise that it went of extremely well; no delays; no hassles and flights on time. Several days after our return, Earon called to inquire as to our satisfaction. I told him how pleased we were and that we would definitely use you again to book our travel. Earon was quite polite and upbeat and offered to send us information about downloading your site to my IPhone. He followed up immediately and I know have you on my list of apps! Thanks Cheapoair!
By Linda
December16, 2011
CheapOair Company has really treated us well. Karen with the follow-ups, bookings and a very easy way around the web pages. We are totally satisfied with the service we received with this organization.
By Larry
December15, 2011
Good day I really enjoy using cheapoair to book my ticket it was very easy to follow.
By Jared
December15, 2011
I am very happy and satisfied with the customer service by Dorian. Dorian was very helpful, polite and explained the policies, charges for cancellation very clearly. I received this kind of service before.
By Tony
December15, 2011
I have always had good service from your company. I certainly will continue to use your service when I book other flights since I usually fly at least once to twice a year. Keep up the good work and thanks to all of those individuals who have helped me in the past and Happy Holidays to All at CheapOAir.
By Nancy
December15, 2011
I recently booked a trip with Cheap Air to St. Maarten and had a good experience. Sally was very pleasant and did a good job. I would definitely book with CheapOAir again.
By Roberta
December14, 2011
My experience with Cheapoair is always the best deal on the internet as I told Earon on the phone. I will use Cheapoair whenever I travel.
By Emi
December14, 2011
Thank you. I appreciate your assistance.
By Ana
December14, 2011
Hi, I'd like to take time out to put the spot light on one of your employee, Adler. Adler helped me book a flight for my family today and let me tell you what a great guy he is! He was courteous, patient, and above all so helpful and professional! What a pleasant individual and I enjoyed dealing with him. This was my first time ever booking a trip on line and first time with CheapOAir, and I am very grateful to have had him answer the phone when I called! Thanks for everything Adler, you made the entire booking process a breeze and I will definitely love to book with you in my future travel. You're a pleasure to deal with Adler and I hope CheapOAir knows what an asset you are in customer relations. YOU ROCK!
By Felisha
December14, 2011
Although my problem was not resolved, but Valerie made me very happy that I booked with CheapOair. Valerie was very kind, professional and went out of her way to find a solution. I will certainly never forget that.
By Ryan
December13, 2011
Silas to put it quite simply you are excellent at what you do and I couldn't imagine anyone being more please with such service. Your patience and willingness to understand what I truly needed from my plane ticket were evident, appreciated, and the reason I am writing. Both your professionalism and intelligence are noticeable through your tone of voice and careful ear. I have been looking forward to buying this plane ticket for some time now and did not expect anything other than logging on to my computer and pressing a couple of buttons. I had to call customer service as I had question I could not find the answer myself and you turned a simple task in to a simply genuine experience. Continue to provide this level of service and you will go a long way in your industry. CheapOair is lucky to have you. I appreciate you. Thank you for your time.
By Greg
December13, 2011
I found the booking process easy and quite efficient. I will book with Cheapo Air again. Earon was very polite and knowledgeable about the process also.
By Oluwaseun
December13, 2011
This sight has been really awesome to use. Very simple and self explained process. I didn't have any issues booking my last two flights. They are the best prices I've found so far. I looked at
other airlines for roundtrip tickets to Nigeria, most of which were running in the $3000.00. I
found the same ticket on cheapoair for $1800. Super excited. I will be using them for my trip
in February to London.
By Roy
December13, 2011
To all concerned, I just wanted to pass onto you my gratitude for the extremely good and courteous I just received from one of your agent Ethan. He went out of his way to help me with changes to my reservation, and in today's world of automated and online booking, this was a very positive experience!
By Shazina
December12, 2011
I admire people like him. Very very courteous he is being very helpful. I wish all the company have the employee like him!!!
By Lewis
December12, 2011
Vidhi's service was exceptional! She was very knowledgeable and patient in handling the situation and finally resolving it. I am a frequent traveler and own a music company. From now on I and my associates will continue to book with Cheapoair because of Vidhi's excellent service.
By Ryan
December12, 2011
Today I called CheapOair customer service about changing a flight. I talked to Morell. I was much stressed and anxious due to a mistake of dates I made. Morell was very calm and friendly and transferred this positive energy to me. He was very clear and informative explaining my options. Thank you CheapOair and thank you Morell.
By James
December11, 2011
This is to all whom it may concern: Estefan was my agent in helping me make the needed changes for my ticket. I would like all to know that I believe he went up and beyond his duties to help in this situation. I was using an internet phone and our conversation was at times broken up...Estefan made sure he understood everything I needed and also my concerns. I have used cheapoair before and will continue to do so. It is a pleasure doing business with your company because of agents like him and also the supervisor Sydney. She helped confirm and help me thru this process also.
By Coralie
December11, 2011
HE IS INCREDIBLY HELPFUL AND VERY SENSIBLE THE WAY HE FOUND THE RESOULTION TO MY PROBLEM. ESTEFAN WAS VERY QUICK AND VERY PROFESSIONAL....THANK YOU!!!!
By Patrick
December11, 2011
Dear Brendon, Today I made a mistake in booking my flight. I was very upset and needed
help. I had to straighten this out as soon as I could. You have done this for me without one problem, which I did expect. I want to thank you for the fine job you did. You were efficient, patient, and concerned about my error in booking my flight. I want to thank the mgt too. Brandon definitely was listening when he was shown how to make a customer know he was # 1. Thanks Brendon Patrick
By Kristin
December11, 2011
To whom it may concern, Today I web-chatted with Jayda. She efficiently and kindly answered all the questions. I was extremely pleased with her service. Jayda has been the most kind and helpful agent I have come into contact with at Cheapoair. I hope she is rewarded accordingly. Thank you.
By Arlette
December10, 2011
Rusty was absolutely great, he provided a wonderful customer service and resolved the query. He is an angel in your company and you should hire more employees like him.
By Sylvia
December10, 2011
Great Service. Thanks.
By Melvin
December10, 2011
I would like to thank you for Donna's unbelievable courtesy and patients in helping me with my booking. I went on your website to find the least expensive and convenient method for getting from Ft. Lauderdale, airport to Chicago (O'Hare) IL. In check your website I could not locate any direct flight from and to my destination going both ways by one carrier. I went to West Palm Beach and found a non-stop round trip from there, which I booked. While waiting for the confirmation, a page came up showing 7
cheaper flights. I flipped on it and found that American Airlines did have a direct flight to and from Ft. Lauderdale to Chicago on the days that I wanted to go there. These flights offered better departure time to and from Chicago as well as a less expensive fare. I called customer service, was connected to a lady named Donna, who heard my problem and confirmed that the information I had given her was correct. She spoke with her supervisor who authorized the changes at no (service charge for the change) and sent a confirmation. She was helpful as can be. This is the only way that I can say thank you. I will use your services again, when I travel and recommend you to my friends and associates.
By Cheryl
December09, 2011
Dear CheapOair: I want to give major compliments to Ivy. Not only has she provided us with superior customer service, but she went above and beyond to ensure that every detail of our hotel bookings was correct. I am a Human Resources Advisor and I am always watching how employees perform their work, etc. I am absolutely impressed with Ivy's handling of questions, helpful responses, and researching information when I asked her to look into a few things (such as airport shuttle service from a hotel when I could not find the information). She exemplifies what I feel, is a model employee and I hope she is recognized for this. Because of Ivy, my first time dealings with CheapOair have been an extremely positive experience. Thank you for hiring such an outstanding employee.
By Gayle
December09, 2011
To the management at CheapOAir: I wanted to let you know about the wonderful customer service I received today from one of your employees, Malachi. When I called CheopOAir, I had concerns about purchasing tickets for an international flight from an online agency. I had never used one before and was a bit apprehensive, considering the price of the tickets. When I expressed this to Malachi, he quickly reassured me that there was no need at all for any worry. CheapOAir was a most reliable agency and stood behind what they sold. If I were to have any problems, he told me to just call and my situation would be handled in a professional way. I then told Malachi what I wanted in an itinerary, and he quickly found flights that would fit our needs and offer us a good flight schedule. Because I had to leave the house for awhile, Malachi stayed later than he was scheduled to call me back and get the flights booked and ticketed. During the booking process, Malachi carefully reviewed all the details with me, first verbally and then by a confirmation email. He asked me to reply stating that everything was correct, which I felt was important for you as an agency. Anytime there was a delay while Malachi was checking schedules, processing the booking and my credit card, he always apologized for keeping me waiting and was always pleasant and friendly. Every step of the way, Malachi showed the utmost professionalism, courtesy, and patience as he went out of his way to answer questions, find the best schedules, and offer advice. He is truly an asset to your company, and people like Malachi, who are in the workplace today, make us all proud. I'm sure you are proud of his commitment to your company and the manner in which he represents you to the public. The service he gave spoke so well for all of you.
Too often we take great service for granted and only voice complaints. I felt I needed to write and lift up a great employee. Thank you Malachi, for your excellent customer service and good wishes for my trip. I feel reassured knowing that I can call if any problems arise along the way.
By Isidro
December09, 2011
Mabel was absolutely great, she provided a wonderful customer service and resolved my query.
By Arlette
December08, 2011
I was very happy and excited as Rusty took care of my booking in very Professional Manner. He was very helpful, generous, and wonderful. The assistance provided was fantastic.
By Tony
December08, 2011
TO WHOM IT MAY CONCERN: I experienced complications through CheapOAir with a change in booking arrangements for one passenger linked to two other passengers departing from Atlanta and arriving in Baltimore on Dec 8th. Nevertheless you’re Flight Agent Supervisor GERMAIN and his assistant Magdalen worked with me over the phone from 7:45 am until 11:15 am to resolve the issue without severe impact to my traveling family members waiting at the airport. This situation, now resolved is very much appreciated by my family as we are planning funeral arrangements and they are very much dependent upon by us for family guidance, information and spiritual support. My entire family, strapped by limited resources, thanks you for your help and professionalism during our difficult times. Without a doubt, we will be utilizing your services for other travels and sincerely hope that it will not involve such a complicated circumstance as documented before. I recommend that Germain be accommodated for his dedicated service while making a troubling experience a salvation to us all. I will share this experience with many others and I hope that your other agents are as mindful when assisting their customers. What a terrific person! Thank you!
By Mary
December06, 2011
Thanks so much Marv... your prompt action is outstanding. This is my second time corresponding with you and receiving very pleasant and efficient service. I will surely recommend your web site to all my friends. Of course any other promotions as well. Thanks so much.
By Shelly
December06, 2011
Nanette was very helpful and patient. She looked for all the options and helped in cancelling the reservation for my Boss. She assisted me in very friendly and professional manner.
By Henke
December06, 2011
Ethan was extremely patient and helpful. I was very happy to have been assisted by Ethan.
By Jason
December06, 2011
The app was great easy to use and assisted me with finding a great low rate that was affordable. After completing the purchase Karen gave me a phone call and thanked me for using their new app and rewarded me with a 50.00 coupon opportunity.
By Dana
December06, 2011
I would like to provide a HUGE compliment to one of your employees in your Customer Service section. His name is Roch and is a superb employee. He somehow managed to deal with your incompetent Credit Card Fraud Department and ensure my flights were valid. He deserves a medal, or at least employee of the year. CheapOair Credit Card Fraud department needs staff like him. Hire more people like Roch Costner. Thank you Roch.
By Kabir
December06, 2011
I was very pleased with the service that was provided by Karlee. The agent was very good and provided exc.ellent service.
By Jane
December06, 2011
Rusty is wonderful. Really nice person working with, he helped me a lot by providing all the information and deserve a pat. He is great.
By John
December06, 2011
Kingsley was courteous knowledgeable good at understanding issues & took care of everything smoothly. I’ll be a regular customer & will promote your company.
By Carolyn
December05, 2011
Agent Hawk was very helpful, very nice and patient and helped a lot. I appreciate his servicing skills.
By William
December05, 2011
We have always been very pleased with the price as well as connection available through the service. Thank You cheapoair.
By Sandra
December03, 2011
I’m writing to say what a wonderful, patient, helpful and caring sales representative Raina is! She helped us for over 2 hours and was very nice and polite. My husband and I were getting tired and found it difficult to make a decision because about all of the different choices, we felt like giving up, she stayed focused, wanting to help and was nice about it, therefore, with help from her, we were able to book our vacation to celebrate our 32nd wedding anniversary. We will definitely use CheapOAir again! We will also recommend CheapOAir to our four children, their spouses, family and friends! Thank you again Raina! You were great! And thank you CheapOAir for providing us with what we hope is a great vacation!
By Mary
December03, 2011
I had a great experience with Cheapoair. They were especially great because not only do they honor your coupon codes (such a military) but they also try to be as prompt and courteous as they can be. I had one issue with booking, my own fault; and they fixed it right away because I caught it right after booking, and they worked with me. Then a couple weeks later, I had a follow up phone call with Earon and that is a first! He was very nice, and the phone call was short and precise. That was a first for me to experience from any type of booking agency! Great great great! Thanks so much.
By John
December03, 2011
It was my pleasure talking to Charles who assisted me. Charles was very patient and professional during the entire call. Excellent works Charles keep it up.
By Vipan
December03, 2011
This is my first booking online. I received my first itinerary and noticed my billing address was wrong. I called the customer service number and was hung up on numerous times. I paid extra money for seat selection but the seats allotted were not what I selected. Being at wits end, I called customer service again and talked to MAGDA. Magda was a delight to talk to. She helped me with my seat selection and with my billing address. She is a diligent professional and very dedicated to her work. I feel, I must write you and give KUDOS to her for her professionalism and outstanding customer service. Being in customer service myself, she is truly an asset to CheapOAir. Awesome!!!
By Holly
December03, 2011
To Whom It May Concern, I would like to recognize Evon’s outstanding service. Last weekend, Evon helped me book a trip to Thailand. Evon helped me save money on the air fare, and even added some features that made our plan even more fun. I also appreciated Evon's prompt email confirmation as follow up. I have shared Evon's name with colleagues at work, and look forward to planning my next trip with Evon's assistance. Thank you so much!
By Victoria
December02, 2011
CheapoAir gave me excellent service when booking and confirming travel details to and from Sheridan, Wyoming. I appreciate the assistance of Earon from CheapoAir because my booking into such a small town is difficult.
By Terrence
December02, 2011
My experience with Cheapoair was awesome. I called and made my reservations without any problems. They also were very helpful in guiding me with American Airlines because my wife was using her mileage for a one way ticket and Cheapoair for the return ticket.
By Kim
December02, 2011
Hi Konrad, Thank you so much for your excellent customer service. I will not be using any other travel services in the future. CheapOAir is the BEST, and you are an excellent representative. I sincerely appreciate all that you did to make my trip more comfortable. All the best.
By Jenna
December02, 2011
I am thank full to Grover and want to express my gratefulness for good customer service. I called to get a reservation with ticketless carrier changed, as a non voidable ticket which was already denied changed for no fee but Grover took time to call airlines and got the flight changed for no fee. I am very impressed and appreciative towards efforts made by Grover to get my reservation changed.
By Jane
December02, 2011
I am very happy that my case stands resolved now. I spoke to a lot of people but none could assist me with the changes on my reservation and it was finally Mabel who did a Fantastic Job.
By Nikolaos
December02, 2011
Dear Sir/Madame, I am writing to let you know how very pleased I am with the service I received from one of the online customer service operators, Melany. I couldn't book my flight tickets online, so she showed great patience and she did it while chatting with me. She also found the cheapest fare for me thus; I'm very grateful for her. It's the first time I'm booking a flight with cheapoair. I will be very glad to use it more times in the future.
By Susan
December01, 2011
On Monday night, I booked 2 flights on Frontier Airlines on your website. On one flight, I chose to pay your fee in order to select a specific seat. However, I was unable to see which seat I selected and so I didn't even try to select a seat for the second flight. Today I called your 800 number to see about getting specific seat assignment for both flights. I was assisted by Richelle. She was fantastic! She told me what the one seat assignment was and when I told her I needed to change that and purchase a better seat, she gave me the 800 number for Frontier Airlines so that I could call them directly to arrange my seats and she gave me the booking information for Frontier. In addition, she refunded the seat selection fee. I have booked flights previously with CheapoAir and never needed to speak with a customer service representative. I just wanted you to know that I am extremely pleased with how my call was handled and the outcome as well. I will continue to use CheapoAir when I travel. Thank you.
By Maxine
December01, 2011
I was very happy with the way Iris handled the situation and made sure that I was helped out very patiently. I want you to recommend her for the good work she has done.
To Whom It May Concern,
I am military and fly very often so often I have been on 86 flights in 2 years. I just wanted to let you know that by far CheapOair has had the best flight prices I have seen in a long time. I don't know how you do it but it's nice to know a company is out to help the consumer. I just wish I would have found you earlier.
Linda
January30, 2010
I found your site easy to book a flight. Everything was explained in detail and I liked that I could pick our seats right away.
Myrian
January30, 2010
You’re a great website.
Matt
January30, 2010
Good website like the flexibility of the flight times available.
Joseph
January30, 2010
Customer service is good
Lorraine
January25, 2010
I have been using you for the past three-four years to travel back and forth to Scotland. I have never had a problem. In fact, Nov of 2008 I had to rush home as my father was dying of cancer. When I called you guys you got me on a flight the very next day. It was not a happy trip but I made it home on time to see him and for that I will be forever grateful. I have recommended you too many of my friends and family. Great doing business with you guys.
Shawheen
January21, 2010
I wanted to congratulate Vincenzo for his help booking the flight I required. He was ready and able to help me find the right flight, within the very tight timeframe I gave him, so KUDOS to him.
Anne
January20, 2010
Since price is most important, it's good that that is clear on the site.
Grace
January20, 2010
Please know that your customer service rep, DEBBIE WELLS, has been so helpful and has done a wonderful job of getting my arrangements worked out. She is super and has been so helpful. Thank you.
Grace
January19, 2010
You’re doing a great job. Never had any issues booking my flights on-line and I am a frequent traveler. Thank you
Musa
January18, 2010
I like the service.
Martin
January18, 2010
I recently booked, changed and booked again some flights with Stewart. He was very helpful, very professional and very focused on customer care/satisfaction. He is exactly the kind of person you want helping customers. Give him a raise!
Gail
January15, 2010
Just wanted to mention how pleased we were with the service we received on January 6, 2010. We called to rebook, about 7:30 am, US time, a flight from London England to Las Vegas. The flight had been cancelled because of snow. The CheapOair person was very helpful and patient with us because we were calling from a payphone in a noisy airport with a bad phone connection. In addition to the cheap air fare, the excellent customer support will encourage us to book with CheapOair again.
Frank
January14, 2010
Online booking is easy, but not warm and friendly, sometimes not so sure. But phone booking is big different, more Personal, more detail, especially some skilled people, like Miss Alba Scott, I felt quite comfortable tonight. I will come back to her if I need to travel in the future. AS an owner of several different businesses, I really like her service. Best Regards.
Paul
January13, 2010
Very please with Valentine Adams, would recommend him very highly for his hard work and diligence. Thank you.
Shelna
January13, 2010
Excellent site, we have shared this site with our families and friends...we found the cheapest tickets for our Cancun vacation on your site, cheaper than booking with the airline itself!!!
Toni
January10, 2010
I love your website... it's very easy to navigate through and I love the fact that you have contact info (phone number) on the home page!! Your prices are much cheaper than any other site. Maybe if you guys added a feature where you could chat live with a representative that could make the process even better! I haven't booked yet, bet definitely will in the near future!!
Paul
January10, 2010
I wanted to thank you for the wonderful service we received through your company. We were very happy with all of the arrangements.....thanks again.
Kris
January10, 2010
I just wanted to say how pleased I am with the service I received from Valentine today. He was very patient while trying to book flights for my family of 17 for spring break! He worked hard to give us the best options for our trip and I appreciate his effort! I will recommend CheapOair, especially Valentine, to my friends and family!
Mary
January09, 2010
Great experience
Gina
January09, 2010
I have none; just keep up the good work.
Sandi
January09, 2010
I had to cancel and reschedule a reservation yesterday, and thanks to Brittany, it was a pleasant experience. She was very helpful and explained things to me so that I could understand what I was doing. I hope you have many employees who are as courteous and helpful as Brittany. Thanks Brittany, for helping me get through something that I was dreading doing and come away with a pleasant experience.
Melissa
January07, 2010
I just want to take the time to say thank you to CheapOair. I have never booked a flight online and was a little nervous about it. The customer support was great and very helpful. We had a great trip and no problems at all. Anyone out there not sure if you should book with CheapOair. Do it you will get the lowest price out there and great customer service.
Thanks again,
Bamikole
January07, 2010
CheapOair is the best flight I trust on.
Gus
January06, 2010
Dear Sir or Madame:
I'd like to send this note to say that your customer representative named Jolene was especially helpful in taking care of my flight change and answering my questions. I appreciate her going the extra mile to take care of me. If all of your employees are as good as she, I will be a customer for a long time to come. Thanks.
Gina
January01, 2010
I have none; just keep up the good work.
Cindy
January05, 2010
Thank you for the wonderful travel experience! My husband and I had no trouble, yet listened to others in the airports who were trying to re-book flights. The flight times were perfect, as were the seats. I definitely plan on using CheapOair in the future!!!
Bruce
February28, 2010
To Whom It May Concern: I would like to let you know of the fine employee you have in Brian. On two separate occasions recently, I have had the opportunity to speak with Brian and, on both occasions, he has been extremely pleasant, professional, and knowledgeable. Furthermore, on both occasions, he has absolutely satisfied my billing inquiries. I applaud CheapOair for employing outstanding employees such as Brian and, because of whom, I will certainly consider using your company again with any of my future travels plans.
Maria
February28, 2010
This e-mail is to make you aware that I recently made flight and hotel reservations thru your agent Valentine. I hope our trip experience is as good as the service I received from him. He is courteous, attentive and helpful. Thank you and kudos to Valentine for a job well done.
Sheila
February24, 2010
Much thanks to Nigel (manager) and to the customer service for helping me so much.
Angela
February24, 2010
I recently purchased a ticket to The Dominican Republic with CheapOair.com for the first time, and I must said it was easy and very economic. Within a few minutes of confirmation, someone from chepoair.com call me to verified that my purchase for real since I used my credit card and have to different last name. Thank you. I really appreciated the professionalizing you remonstrated and extend to your costumers.
Michael
February23, 2010
To Whom it May Concern, I was given extraordinary assistance by Norton, who changed the tickets for my Mother in-law and Nephew at no cost to me. I wanted to say thank you.
M. Doug
February21, 2010
Hello, Rachelle, I sincerely appreciate all that you have done for me this morning regarding this cancellation. You are very personable and professional, but most importantly for me, the service that you provided for my wife and me is exemplary. Bless you for everything. Rest assured that my wife and I will be customers of CheapOair from this day forth.
Eva
February21, 2010
I want to comment on my experience with Valentine Adams. I needed to change my husband's flight because our daughter was in a serious car accident and my husband was flying to Florida to visit his also ailing mother. We were torn as to what to do and decided to bite the bullet and pay for the extra charges so that my husband could be here to transfer our daughter to a rehabilitation facility for brain injury and then get down to Florida to see his mother. Valentine helped us find the cheapest flight within the days we were flexible with and even got us another discount. It is not often you get someone to help you that extra step that helped us with our difficult situation. Thank you for your assistance and especially thank you to Valentine Adams.
Mrs. Theresa
February20, 2010
Dear Sir/Madam: I would like to compliment employee, ANTON at CheapOair. My computer was down yesterday and he helped me with plane reservations and a hotel in Madrid, Spain. He was very polite and went out of his way to find the best possible deals. Usually customer service people can be rude and crude but not Anton. You should have him head up training seminars. Thanks for hiring such a wonderful employee.
Lorraine & Fred
February20, 2010
There was a change in our ticket times, which did not allow enough time for us to change planes. I called your office today and Valentine answered my call. The courteous, excellent service I received was outstanding. He understood my concerns and took the time to help us. You may have discounted prices but you have "Top of the line" service and employees. Thank you.
Susti
February17, 2010
I would like to thank the polite and nice voice called Ivory that helped me on the phone to book my fare to Augusta, GA. She has the virtue of patience. Thank you again. Valentina
--
Doing good.
Candice
February16, 2010
Was very easy using this site to book the flight so far thank you
Linda
February15, 2010
To whom it may concern. It was great to be helped by Valentine Adams. He helped me get a good rate on a car rental for my future trip. He was very pleasant. I ended up saving $400. I will be sure to use CheapOair again and I will contact Valentine Adams personally by e-mail.
February15, 2010
My flights were canceled due to snow. I spoke to Anton out of New York offices. He stayed on the line until all my needs were met. Very Friendly and helpful. Thanks again Anton.... My dad will make it on time to his Haley's Concert in Albuquerque, NM thanks to you.
Stephen
February14, 2010
I typed in cheapest airfare on Google. And they were on the first page of results and after comparing them to the other sites they turned out to be the cheapest I could find. Thanks again CheapOair.
Robann
February14, 2010
I recently booked an international flight with you guys and had absolutely no problems. It was a wonderful flight and the customer service was excellent when I had a question about my ticket. Thank you!
Sam
February09, 2010
I really appreciated and well pleased with the customer service I received from Mr. Norton one of the customer representative of the CheapOair when I purchased ticket for the five passengers on 2/8/2010. keep up Good work.
Debbie
February09, 2010
Good Morning, I'm sending this email in regards to one of your employees by the name of Anton, he has given me great customer service. This is not the first time he has helped me, this is the second time. He helped me with changing my flight reservation and was very helpful and polite, then I needed to change my car reservations and I emailed him and he called me back right away and was able to help me again. Kudos to Anton!!
Wendy
February09, 2010
I am writing to you in regard to a special employee providing impeccable service. On February 9th I attempted to purchase an airline ticket but had some difficulty with the internet. I called Cheap-O-Air and was connected with Reynosa. While he was helping me to complete the transaction we were disconnected. I called back and we were connected once again. While on the phone he/we tried to correct my problem but we were unable to do so. He called me the next day with a solution! This kind of service is rare and very much appreciated. It would make me very happy if he were to receive kudos/incentive for his service.
Victor
February08, 2010
Thank you again. I will continue to recommend you to as many people as I can.
Ronald
February07, 2010
Mr. Adams was both professional and knowledgeable in assisting me today. His patience and clarity were refreshing. Thanks to him, I plan to use CheapOair for future flight, hotel, and auto bookings in the future. I will also recommend your company to friends and family.
Melissa
February07, 2010
Just wanted to let you know I really appreciated Joleen's assistance in canceling my flight due to my serious error of booking the wrong dates. Thank you and have a good night.
Veronica
February07, 2010
This was my first time using the site and the experience was great, Germain did a great job in assisting me. I feel he went the extra mile to see that my needs were met.
Megan
February05, 2010
I worked with Customer Service Rep, Ivey and she was the best, she helped me so much. Even after our phone called ended she answered my emails of random questions and made it a lot easier and stress free!! THANK YOU SO MUCH!!
Denise
February05, 2010
Amazing service! Will use again!
Linda
February05, 2010
Anton was most helpful. He asked if he could put me on hold, and if I could wait while he did his search. He KEPT COMING BACK TO ME to make sure I was still on the line. This way I was reassured that I had not been forgotten. He took me through each step of the way that he was accomplishing. He was very courteous. Thank you, Anton.
Cattie
February05, 2010
Hi Aden, Nelson, your customer representative, shows exemplary patience and assistance. I purchased 2 tickets back in January and I needed the return date changed as well as purchase a third ticket. He thoroughly resolved my concerns professionally and courteously. I do appreciate his help.
Dean
February05, 2010
Dear Shayla: I just want to thank you for helping me book my flights, make necessary changes, and for making my hotel reservation. You were a great help and I appreciate you taking all that time in helping me out. Often times when I make reservations, the agent is difficult to understand and I feel rushed. You never made me feel you were in a hurry, and you were articulate and easy to understand. You seem like a very nice person. You are an asset to Cheapo Air and your company should be very proud of you. They should give you a raise because it's people like you that makes a company successful. I will definitely use Cheapo Air in the future. Again, thank you very much, and take care.
Donald
February05, 2010
I had the wrong return date while I was still up on the web page I called. Kester and he assisted me. He was very helpful and did an outstanding job while I was in a high stress situation. He was able to get me the right return date with a minimum cancelation fee. You should be proud to have him as one of your employees.
Judith
February04, 2010
Shazia was very patient and helpful in making our arrangements which were complicated. This was the first time I've used your services and I will in the future.
Krishna
February03, 2010
Please continue keeping ticket prices low and good services thanks
Tarrah
February 02, 2010
You guys are awesome! I have never found flights out of Missoula, MT for less than 350.
Mary
February01, 2010
Good job!
March30, 2010
I just wanted to write and let the management know that my experience with Megan Jones could not have been better. In a business world where you very rarely talk to a real person on the phone, it was such a delight to work with this young woman. She went out of her way to help me secure the very best tickets for travel to India for my Son who lives in China as well as my husband and brother in Denver, CO. I hope you realize what a valuable employee you have! She is professional, courteous and informative. “T”
March30, 2010
I just wanted to commend your company and specifically Raina and Germain for the great customer service over the last two days with my travel. I tried booking a flight from Houston Intercontinental to Las Vegas. I spoke with Germain today who was very professional, as was Raina, and worked with me to switch the outgoing flight at the least possible cost to me. We were on the phone for about 45 minutes and I appreciated the time he took in finding me a better option for my outgoing flight. I expressed to Germain my appreciation in working with me to resolve a mistake that I admittedly made in booking my travel. He was very gracious and accommodating. I told Germain that I would highly recommend your company to friends, family and co-workers. Thanks again for the great customer service and keep up the good work! Thanks again. M
Ellen
March29, 2010
I want to let you know how pleased I am after speaking with Virgil today for reservation change assistance. He was able to correct my airline return reservation and made me feel he was very happy to assist me. He was also very thorough and gave me several options for handling the changes I had requested. The reservations were for our son-in-law, who is in the air force at Hill AFB and his wife. He needed to return from ATL. Virgil went the extra mile and his help was very much appreciated!! He was very polite and was able to cancel and remake the return reservations on April 17th for as little extra cost to us as possible. Thanks to Virgil and CheapOair!!! We will be able to see our granddaughter and her husband soon!! Sincerely,
Valerie
March03, 2010
To Whom It May Concern,
I want to Thank Malvin for his help and great customer service skills.
Regards,
Carl
March08, 2010
Dear Desiree,
I am writing to thank you for your exemplary customer service. Exceptional! Your service was prompt, friendly, and efficient. You were remarkably patient and followed through to assure completion of our situation. My wife joins me in expressing our sincere thank you and our admiration for your kind service.
Best wishes,
Dean
March08, 2010
Just wanted to let you know Evon Foster did a great job helping me book my flights and hotel. He was very through and found me great fares. He is also displayed patience and humor. He deserves a raise in pay and extra props for doing such a great job.
Thank you,
Katie
March08, 2010
Today I had a wonderful experience with one of your customer service agents. He was very nice and helpful to me. He is really a great asset to your company and very kind to your customers. The person I am referring to is TONY KOLHOFF. I had talked to several agents before and they were rude and he was the nicest. Keep up the good work Tony.
Thank You,
Laurie
March08, 2010
Desiree was pleasant, patient, helpful and timely in getting my flight changed. As a previous Director of a Call Center she is the example of a World Class Service Agent. Quite an asset to your company. Congratulations for hiring the best.
Paige
March08, 2010
To Whom it May Concern,
I would like to compliment one of your representatives, Bailey, who patiently worked with me to change my reservations and assured that I received proper sitting. She was courteous, pleasant, and most efficient. Again, my compliments to Bailey.
Hrag
March08, 2010
Hello,
Today I was helped by an agent of yours named Germain to purchase two last-minute tickets to Mexico City. My son and daughter-in-law were on a conference call with me as I worked with Germain. He was INCREDIBLY helpful and patient and offered us wonderful, extremely polite, competent service despite our constantly interrupting him and having to converse amongst ourselves. I cannot compliment him highly enough--he is a great asset to your company. Thank you to him and CheapOair for so much help.
Best wishes,
Wang
March08, 2010
Dear birva ji, many thanks for your assistance with air ticketing. We really appreciate it. I will get back to you in the future with many such requests
John
March12, 2010
This is just a quick note to commend your CSR at CheapO flights -Travis was most helpful and courteous in getting my daughters flight changed due to an error on my own part in the intial booking of the flight. Pls. share this commendation with Travis as 'a job well done'.
Respectfully,
Charles
March14, 2010
To Whom It May Concern,
I wish to bring to your attention Marco's friendly professional service. His knowledge of travel industry and capability of advising and solving problems is unique.
Sincerely,
Elgin
March14, 2010
Hi,
I am very happy with the way you treat customers. The customer service is very nice and has a very long patience. She did a good job getting information. Keep it up. Hope there is more like Gail in your company.
Evey
March16, 2010
I received excellent service today from Calvin. I made a mistake, and accidentally mis-booked my ticket. Hope my experience with the airline will be as flawless as my experience with CheapOair. Much thanks for having a friendly, calm and helpful customer service available.
Best Regards,
Rufus
March16, 2010
Wow Where do you find employees like Evon Foster? He is such a tremendous asset to your company you had better take and clone him right away!!! He just spent the last two hours on the phone with me trying to make the best of a very bad situation with absolutely nothing to gain other than the pride of helping a customer resolve a screw -up created by CheapOair. He is an asset to your company, an employee whose patience and kind manner I have rarely seen the likes of in my 59+ years on the planet. I have no hesitancy to offer this gentleman a glowing report even though I now the situation to date remain unresolved. No matter what the outcome and I'm fearful it may not be pretty Evon Foster shall at least be a shining beacon to your company that you should be so lucky that other employees were to try and emulate. Thank you Evon Foster for your patience and kind, gentle, and edudcated understanding of the matter. You are a credit to your company.
Kind regards
Rikka
March18, 2010
Suzy was wonderful, she did everything she could during a difficult situation... She is amazing!!!
Thanks so much,
Barbara
March19, 2010
I am so overjoyed at the help provided to me by Stanley this morning. I made a terrible error in my departure time (thinking it was a.m. and instead it was p.m.). As I explained to Stanley (and he REALLY listened), I am in my 80's, and currently having some vision problems. I misread the time of departure, completed and booked my reservation. It was when I printed the information ... in larger font size...I noticed my error. Stanley was professional, understanding and most of all took care of my concerns in a most considerate manner. He i s to be commended for the service he provides.
John
March19, 2010
This is just a quick note to commend your CSR at CheapO flights Travis was most helpful and courteous in getting my daughters flight changed due to an error on my own part in the intial booking of the flight. Pls. share this commendation with Travis as 'a job well done'.
Respectfully,
Eusebio
April30, 2010
I received very fine and courteous service from your agent Mejia located
in your New York office. Because of this young lady I'm sure you'll hear
from me again.
Thank You,
Serena
April28, 2010
Mr. Rochester:
Thank-you very much for continuing the process when my phone ran out of battery. I really appreciate your professionalism. You've been very helpful today. If customer service is consistently as professional as yourself, I will definitely be a long-time customer.
Sincerely,
Tracy
April27, 2010
Nancy / Karen / Shayla / Tony
I want to take a moment to recognize Brittany's outstanding customer
service skills!!! As a banker with over 35 years of customer service
experience, including managing a call center with 500 employees,
outstanding service is important to me both personally and
professionally. Today I called to change a flight reservation which was
wrong due to my error. Brittany immediately made me feel comfortable and
offered her assistance. She was thoughtful, knowledgeable, professional
and a pleasure to deal with, even when informing me of the increase in
$$$!!! Based on my interaction with Brittany, she is the type of
employee that I would want to work in my bank. You are lucky to have her
representing your company!!!
The "T's"
April27, 2010
Dear Valentine,
Thank you for all the care and help you gave to us to amend the mistake
we made in booking travel dates. Your courtesy and care meant alot to us.
Sincerely,
Chris
April26, 2010
Last week I was advised by Continental Airlines that the flight I had booked had changed and that I no longer had a connecting flight. I contacted Robbie at customer service and he was very helpful in canceling the Continental flights, securing a refund and booking me on another airline for the dates I had scheduled. I appreciate the great customer service Robbie provided.
Thank You,
Pat & Lisa
April26, 2010
Senior Management-CheapOair.com:
We are writing to let you know that we are impressed by your associate, Robinson. This weekend he spent hours assisting us complicated travel arrangements. We were especially impressed with his professionalism. He was courteous and answered all of our questions. We will definitely call
him again when we need make further travel arrangements. We have already recommended CheapOair.com to our friends.
Sincerely,
James
April25, 2010
I would like to thank you for the great price. This trip was to see my grandchild and was very nice to save money for other events on this trip. Please keep up the good work. I would recommend you to my friends and family. Very, very, very happy over all.
Joan
April23, 2010
To whom it may concern:
I had to contact a personal representative today to make flight changes. Yesterday I booked flight to and from Venice for a cruise. Today I found out that the cruise leaves from Rome. Good grief. I phoned you company and was connected to Mr. Valentine Adams. Valentine was extremely professional, courteous and such a wonderful help. In working with me he had such patience and got us rebooked with new reservations that fit our travel schedule perfectly. Employees like Valentine are a true asset to your organization and are sincerely appreciated, so much so, that your company and his name are now in my address book for future travel plans.
Thanks for everything.
April23, 2010
Dear Miss Caspar:
I received your confirmation e-mail about the changes of date for my trip to Orlando FL. in July. I want to thank you for all your assistance and help you offered me, you are a Valuable Customer Service Representative, you are a very kind, understanding, useful person with a very nice human relations skills, that your Company (CheapOair) and Supervisor have to be proud of having you as a valuable employee. I do not have your Supervisor e-mail, but I will like that you can print this e-mail and show up to your supervisor, to put this document in your employee record, to recognize you as a valuable employee, and because of that, I am going to recommend this site (Cheap Oair) to all my family and friends as an excellent and trust Online Travel Agency. Again, thank you very much, and have a beautiful afternoon,
Sincerely
Pam
April23, 2010
Thank you Mana you have been so helpful and it was a pleasure talking to you. it’s nice to have dedicated people who know what they are doing. thanks.
Pete
April21, 2010
Hi Rachel,
You were the most helpful representative that I have ever dealt with via telephone. Please pass this note onto your supervisors. I wish all reps were like you!
Sincerely,
Gail
April21, 2010
We confirm the cancellation of the airline tickets for Steve Harris. Thank you so much for your excellent help and care for us through situation. We do look forward to making new trip plans with CheapOair at our first opportunity. Thank you Vidal. You are most gracious!
Jennifer
April20, 2010
Thank you for your reply. We were able to reach an agent late last night. The agent we reach was Gloria. She was very helpful and assisted us with the cancellation of the flights. We appreciated her expertise in dealing with the airline We will most definitely be using your site for further bookings.
Thank you.
Mary
April17, 2010
Dear Mr. Lorax,
Thank you for your help. Sorry I was so stressed with you at the end. It has been a long day. I appreciate your professionalism as well as your patience assisting me with my flight changes. Thank you again for walking me through the change process step by step.
Sincerely,
April17, 2010
Management,
I would like to thank Virgil for his superb customer service skills! He spent so much time resolving a problem and reissuing our confirmation. CheapOair is lucky to have him in your employ.
Thank you again.
April17, 2010
I just wanted to thank-you for the wonderful service I received when British airways went on strike and my flight was cancelled.
Vita
April17, 2010
I just completed a very complicated flight booking for six passengers with different yet overlapping itineraries. Vita did a great job! She was professional, pleasant, patient and very knowledgable.
Thank you!
Michael
April17, 2010
We just wanted to let you know how helpful Vita was in helping us set up our flights from Madison, Wisconsin to Medford, Oregon. She cleared up a snarl for us and got us set up correctly. She worked diligently to find us good seating next to each other as close to the location we prefer, even following through the next morning to be sure we had seats we weren't able to line up on one small plane at the end of our flight out to Oregon. She was very patient, helpful and kind. We would certainly ask for her the next time we plan to fly. Thank you for making "flying" go as smoothly as possible.
Sincerely,
Elizabeth
April17, 2010
I must congratulate Petra as she never gave up on me here in this National Park which is closed until Mid May, which I was unaware. My assistant in Gulf Breeze made a grave error in booking me on Easter. Petra hung in there and I want you to know that I will be calling her for booking my next flight. Please be sure to thank Petra for her encouragement in the midst of nothing or anyone available here to help me high in Lacoste, France.
James
April17, 2010
Good afternoon,
I hope that you are doing well today. I used CheapOair for the first time a few days ago, and unfortunately, I made a few mistakes and needed help. I called the customer service department and spoke to Julio. I just want to let you know that I was exceedingly pleased with his professionalism, courtesy, and competence. He was able to help me with everything that I needed.
Have a good weekend
Bill
April17, 2010
Dear Valentine,
Thank you for your gracious, patient and knowledgeable help in getting the ticket for my wife. You were very patient and professional in all of your efforts. I am so grateful for all that you were able to accomplish. It is nice to work with someone that has the "can do" attitude who looks for solutions to problems as a challenge and an opportunity to be a blessing to others. Keep up the good work.
Sincerely
Matt
April16, 2010
Hello,
I would just like to say THANK YOU VERY, VERY, VERY MUCH!!! I thought my plans
were shot and then CheapOair, Germaine saved the day and made everything perfect and better yet, CHEAP!!!!
THANK YOU
Jerae
April15, 2010
I would just like to say Deja in customer service really righted the wrong for me. She heard my concerns and gave me a great explanation of company policy and STILL fixed my problems. Although I was upset she really let me know that the company stands behind making their customers happy. I also received an email from customer service just to verify that I was happy with the outcome. I will be booking my next trip with this company and will let others know how you took care of me. WAY TO GO! (Cause I am a hard person to win over)
Clive
April12, 2010
Hi Christal,
Just a few lines to express my gratitude for all the assistance you offered me in securing my trip to Jamaica. Once again thank you very much and let me know if you would like me to bring back something for you (smile)
Arun
April12, 2010
Dear Ms. Ivy:
I want to express my appreciation for the professional manner in which you handled our recent overseas bookings. I found you courteous, and efficient. You provided service effectively and answered all my questions regarding my travel arrangements. Thank you and kind regards,
Veronica
April12, 2010
I booked a round trip ticket from Houston to Madrid, Spain and back. When I called the airline carrier to request the seats I was asked if I was aware that on my trip back I had to change airports in Washington DC. I was not aware of that. While I knew that I was going through Newark, and coming back through Washington DC, I was not aware that I had to change from Dulles airport to National airport. The agent also informed me that I would not have the time to get my luggage, go through customs, and make it to National in time to get my connecting flight to Houston. When I called CheapOair and talked to Ms. Chen, the supervisor, she was able to help me by changing my return flight so I could take my connecting flight to Houston from Dulles airport. I am very grateful to Ms. Chen for helping me.
Sincerely,
Karolina
April12, 2010
Dear Sir / Madam.
I am writing in order to let you know that one of your agents, Niko, was extremely helpful to me regarding my rebooking request. He spent a very long time, trying to find an option that would best suit my needs, seemed genuinely concerned with my problem and remained extremely polite and understanding throughout the process. Niko's commitment convinced me to remain your client for the flights to come. Niko is a great agent!
Joseph
April12, 2010
It is good to do business with you
GuoRong
April12, 2010
Hi, Mana
Thank you very much for your services. You are patient and knowledgeable. I will tell anyone I know I am going to use your service again in the future. Thanks again.
Sincerely yours,
GAIL
April09, 2010
Management, I would like to thank Virgil for his superb customer service skills! He spent so much time resolving a problem and reissuing our confirmation. CheapOair is lucky to have him in your employ. Thank you again.
Kathy
April08, 2010
I just wanted to thank-you for the wonderful service I received when British Airways went on strike and my flight was cancelled. The representative went out of his way to find us another flight. When I called back a week later to check on my refund the representative helped
with calling British Airways and receiving my taxes and fees back too. I was taxed for something I did not purchase and was charged a fee for the airport I did not land at. Thank-you for a great job!
Phil
April06, 2010
To whom it may concern,
I spoke to Robbie from your customer service department and he did an excellent job of helping us find the cheapest flight under our special circumstances. I would like to leave a highly positive feedback on behalf of Robbie for his exceptional support and service.
Regards,
Marina
April01, 2010
Dear CheapOair representative,
I wish to thank the CheapOair staff and especially your agent Oksana for very quick and professional service during British Airways strike. Two of four of my flights were cancelled. Oksana booked for me the best available flights and also contacted me the most efficient way. Again, thanks a lot for the great service,
Ola
April01, 2010
Shale was outstanding on my request for a reservation. Although we discovered one problem after another because
of the some of the specifics of our reservation, she would not take "no" for an answer. Instead she solved each and
every one of them, always with grace and reassurance to us she would be able to solve them. And she did!!!!! Shale is a
gem and we will use her again.
Elizabeth
May31, 2010
Sid was very helpful and courteous to me today when I was booking a business flight from JFK to Berlin. I had made a mistake in
my first online booking and accidentally selected an airline I did not want to fly. Sid cancelled that booking for me immediately so I would
not be charged for it and helped me to find an inexpensive, round-trip, non-stop flight from JFK to Berlin. He booked the flight for me and
even found me an aisle seat. When my home mobile phone cut out, Sid promptly called me back. My experience with other discount booking sites
is that when I am disconnected, I have to call back and wait on hold and will not be reconnected to the agent I was originally talking with.
This means that I have to start all over again. By calling me back right away, Sid saved me a great deal of time and frustration.
He also spent a great deal of his own time finding option for me since I was not sure which airline I preferred.
I will certainly use CheapOair.com for my future airline bookings. I travel frequently on business trips to Europe and the Middle East and appreciated Sid's
prompt and courteous service, a welcome change from my prior experience with booking agents both at online discount sites and at airlines sites.
Sincerely,
May31, 2010
I rarely take the time to send in an email on anyone's customer service, but today I had to. If I were to use one word to describe
the gentleman, Calvin, that helped me today I'd use PATIENT. I was on the phone with him for over an hour. I changed my booking twice and
then added three more passengers and not once did he sound annoyed. I am pleased, thankful, and most importantly a new fan of CheapOair.
Please reward him as you see fit because he most certainly is an asset to your company, again I say thank you.
May30, 2010
Angelo,
I wanted to send you a quick note to compliment you on your outstanding customer service help you provided me in making changes for my daughter’s flight.
Not only were you professional, kind and efficient, you went the extra mile and called me when I was panicking because I didn't see the email with the changes.
You will go far my friend.
Thank you.
Nancy
May29, 2010
I would like to thank your agent, Baxter, for resolving an error I had made in booking my reservation. I appreciate his patience and
excellent service. Being able to resolve the problem to my satisfaction certainly makes me want to use this site again and to recommend it to family and friends.
May29, 2010
I would like to thank very much, Anton. He has been nothing but helpful to me in making my reservations.
I appreciated his kindness and patience, since I do travel quite a bit. I will consider him to help me with my traveling reservation
in the near future.
Thanks again
Barbara
May28, 2010
If everybody would respond as quickly as you folks did ... the world would be a much better place... I am not kidding you...
sometimes ya have to wait for days to get a simple answer on anything. Be proud of your good service... I called Mexicana and found
out all I needed to know regarding the dog travel stuff... cheers to ya all...
Edward
May28, 2010
Thank you very much for great service. I called Pat, a representative in NY, and he stayed on the phone with me for an 1 hour + making sure everything was ok. Thanks. give him a raise for he is doing good work.
Sincerely,
Barbara
May28, 2010
Thanks again you guys are great.... this service is fantastico..... keep up the excellent work...
Majel
May27, 2010
Dear Tony,
Karen, Nancy and Shayla, I am writing this email to thank you for
one of your superior travel consultants named Brittany. She has been one of
those rare individuals who cares beyond the call of duty. While I called
to change our reservations for several of our family members who are
traveling to Washington D.C. was most observant to view a serious fault with
our reservations; the return date was wrong. She corrected this problem
while trying to save us money, plus she assisted with obtaining a ticket for
another son to attend. It has made me terrible dizzy and confused to figure
this all out; however, with Brittany's kindness and thoughtfulness, it has
been taken care of through her gentle and good nature. Please reward this
fine soul who cares about others even strangers on the phone, such as
myself. Brittany has been truly a hero all through this.
Sincerely,
Samila
May27, 2010
Hello,
I am writing to you because I wish to commend your customer service
representative, Perry Johnson, for the way he handled and resolved my car
reservation problem today. He was courteous and friendly as he reviewed my
reservation details, not giving up until he booked a new rental car with
correct dates and times according to my travel plans. He also saw through
canceling the old reservation upon my request very quickly. Such
professionalism is rare nowadays. Perry Johnson is an asset to your
organization and is part of the reason I look forward to doing business with
you again in the future. Thank you.
Sincerely,
Carmen
May27, 2010
I want to thank your company, in special the person that took care of my
request. I made a mistake in my reservation and your customer service (sorry
I wasn't able to grab his name) I think, went out of his way to help me.
Thank you very much customer service.
Janean
May25, 2010
I booked a flight this evening with your service agent (Neville). I wish to inform you in writing of my experience with this transaction. Let me say this first. I felt obliged to locate the absolute cheapest ticket possible. Comparing airfares online is daunting and extremely time consuming. Out of fear and confusion I opted to call cheapOair for personal inquiry. Neville was exceedingly helpful in answering all my questions and concerns. He was kind, courteous, expertly informed, direct and re-assuring. He had all my travel information and credit card number but even then I was hesitant to close the deal. He allowed me the time to check-out one more lead (online) but all along he assured me that I would not find a better deal anywhere online. He was absolutely right. I was viewing prices that excluded taxes. I'm so grateful for his patience and perseverance. If I need your services in the future, based on this experience, I will definitely call again. I assume he is doing well in his position and I wish him continued success.
Sincerely,
Steve
May25, 2010
To Whom It May Concern:
Baily was very helpful and respectful in helping me resolve this matter. As a former owner and manager of a US based call center with 20+ employees, I can appreciate good service when I get it. Please keep up the good work. I will definitely use your company again in the future.
Sincerely,
Ana
May24, 2010
CheapOair is the best airline that I know I do recommend this airline because it has really good prices and when you need a ticket you will find it is the best you will love it.
Joan
May24, 2010
I found that your customer agent Christal was very helpful in helping resolve my problem, she spoke with clarity and was very pleasant she is a true professional thank you Christal and I am looking forward to do business with cheapOair because of your customer agent thank you.
Abbe
May24, 2010
This is undoubtedly the cheapest site I have ever used and I am thrilled with the results. You guys keep your prices so affordable, and wonderful, makes it easy to travel anywhere. Thank you SO much. I will continue to use CheapOair forever, LOVE it. Thanks so much guys keep up the good work!
Herry
May24, 2010
I would like to thank you very much Valentine. Who helped me to exchange the date of my flight for my trip to Indonesia. He was very helpful, with a lot of respect and very polite. Explanation very clear, and got back me sooner than what he promised me. Great customer service. Thank you again, Valentine. I really appreciate your help.
Sincerely
Melissa
May23, 2010
Sir or Ma'am,
I just wanted to take a moment to let you know how much I appreciate Sumner's assistance. He truly went out of his way today to assist me. I am deployed to Afghanistan, and I was trying to make arraignments for leave. He worked to find me the best flight at the best cost-after I inadvertently selected the wrong reservation. I am grateful for his time and assistance as well as his patience. I just wanted to recognize him for his professionalism and service.
Respectfully
Roshni
May23, 2010
I would like to thank you a great deal for helping us out in reserving our flight tickets to New York. You were very patient and extremely sensitive to our needs! Thanks a lot! Have a great day!
Donald
May21, 2010
I would like to thank Kimberly for all of her assistance. She is a real good worker.
Pat
May20, 2010
My wife and I really appreciate the help you are providing us. Keep up the good work. Our gratitude,
Celia
May20, 2010
My name is Celia, I want to say that Gail was the most helpful person I could have ever gotten on the phone. I had never
purchased an airline ticket, I was scared to death. Gail did all of the work for me, and put me at ease. She never made me feel
like the phone call would never end, she was so patient. I can NEVER say enough good things about her. I wish everyone would know
that it was the best experience I have ever had. As I am also in customer service, I hope I am giving my customers what Gail gave me,
peace of mind. Forever in her debt...
Betsy
May19, 2010
Patsy, You have been a light in a storm for me today. Your help has been greatly appreciated. Please tell your boss I think you are wonderful!
Sincerely,
Carlos
May19, 2010
You have the best price and easy way to navigate online
Mary
May17, 2010
George was both competent and pleasant and a credit to your company.
Thank you George for your patience, sense of humor and expertise.
Roslyn
May17, 2010
I want to comment Ivey. She is a great agent, and I purchased almost $10k of travel with her of late!
Charles
May16, 2010
Aden, I just completed a very delightful call with one of your agents who helped me with my booking. He was great and very polite and a good listener and helped me tremendously. Hats off to him. Cheers
Manny
May16, 2010
I had the utmost professional service from Diana Z. Please make sure that she is recognized for the professional service she gave me today as a passenger.
Thanks,
Jerry
May16, 2010
This is the 1st time I have used CheapOair. I'am happy with CheapOair
Audra
May14, 2010
Dear Keith,
Thank you so much for the good service gesture/refund! I really appreciate it and will continue to book flights through CheapOair.com as well as refer friends and family!
Thanks again,
Steve
May14, 2010
Jennifer,
Thank you so much for pursuing my case regarding the refund from Aeromexico. Not only did you persist on my behalf with the airline, but you kept me well informed regarding the status of my issue. This sort of customer service seems so rare these days of web based businesses. I make all my travel arrangements online, and the way in which this was handled will make CheapOair my "GO TO" site in the future.
Thanks again,
May14, 2010
I am very happy with my purchase. The tickets were the cheapest I could find and we didn't have any problem at all with our booking/flight. I will book with CheapOair again.
George
May14, 2010
This site you save alot of money
Andreas
May13, 2010
I just wanted to inform you CheapOair, that I had the pleasure of being helped by Sumner this evening and he was very polite and helpful. He made me very pleased to have done business with this company. I really appreciate your service and assistance from people like Sumner.
Jeff
May13, 2010
Dear Davy: Thank you so very much for helping us. As I mentioned in my letter, I do not like having to write in such fashion. But I will retract my negative recommendation of CheapOair and relate the satisfactory resolution of the situation. My friend Olga also thanks you for your efforts!
Inna
May12, 2010
I'm so happy with CheapOair
Linda
May12, 2010
I have to ensure that you know how wonderful of service you have provided me. I hope your staff will be able to know how wonderful they have been while assisting me.
Ann
May12, 2010
This flight was recently changed and I thought the passenger was being
bumped because no one else in the group had their flight changed. So I sent you a nasty email. Well, it turns out, you were the first ones to have the information.
The other websites did not notify any of their clients the change information. So sorry for the nasty email and thanks for keeping up on top of things.
Fran
May12, 2010
Thank you for your willingness to go the extra mile in this matter. I appreciate all your help and wish you a most enjoyable day!
Thank you,
Nancy
May12, 2010
I wanted to pass on my kudos for Desiree's excellent service and phone personality. She was most helpful, calming, and efficient and helped make a confusing situation (including name spelling and schedule changes) possible. She worked hard to help me every step of the way, even guiding me through how to respond over the internet. Desiree explained exactly what I should expect to receive as confirmations and then promised to double-check at day's end that a new itinerary was sent. She was a dream agent and I sincerely hope she will be recognized as such. I had never previously booked tickets with CheapOair but will not hesitate to check your company again when I plan later this week for my trips to France and Poland. Thank you again.
Sincerely,
Ric
May11, 2010
Mary Ann, I just want to thank you for your patience, understanding and helpfulness in changing my previous flight arrangements. Your patient and helpful manner was key to getting me (my family) through a very stressful situation. I hope that you will pass this brief e-mail along to your supervisor/manager because I want them to be aware of what a fine individual and employee that they have working for them. Your explanations were very clear and much appreciated. Thank you so much for all your help and efforts on my behalf. I'm glad that I got to speak with you this evening.
Best Regards
Nadia
May11, 2010
Hello, I wanted to advise you that I really do like your site you seem to have quite a bit of deals, I have recommended you to some friends.
Ibrahim
May11, 2010
CheapOair was very professional, and helping me to make the changes in
my itinerary.
Thank you,
Grover
May10, 2010
You all are doing an awesome job
Maria
May09, 2010
Wiolet. Thank you very much for everything. I am very happy with your help. Regards
Susan
May09, 2010
Last week Gail Jenkins helped me book flights to Europe through your company. I wanted to let you know she did a fantastic
job and went over every detail to make sure all the information was correct. She was very patient as she needed information on
three travelers. Thank you Gail for a great experience using CheapOair. We will definitely call CheapOair for our next trip. Sincerely
Katharine
May07, 2010
Dear Percy,
I had the pleasure of working with Carmen today. She was so helpful and very patient and I had a great experience with her. Just wanted to let you know that I thought she did an excellent job helping me. Very professional and reliable.
Thanks!
Dale
May06, 2010
To Amy;
I believe that good customer service should be recognized and appreciated. Your agent, Michelle was very helpful, pleasant, and saved the day for me. Because of the confidence I have in your company, my future bookings and referrals will be with CheapOair. Thanks Michelle for all your help.
Diane
May06, 2010
My husband has a breathing problem and I ordered a wheelchair at both ends of the flight and it worked out perfectly. Thank you. It's the first time I used CheapOair and it won't be the last.
Alberto
May04, 2010
I highly recommend you to a higher position since you really think "Customer First". I would like to thank you from the bottom of my heart, for aiding me. I would gladly tell your superiors what a superb job you have done. You treated me with respect, you were prompt to find a solution, and you exerted concern over my issues. Furthermore, you were in touch with me in a more than satisfying timely manner. You truly are an exemplary employee.
Thank you,
Kami
May04, 2010
Hello Mr. Sumner,
Thank you very much, for responding so promptly on the phones last night. It is a pleasure to work with someone....who really cares for their clients, thanks again.
Regards,
Heather
May04, 2010
Desiree,
Thank you again for all you did to help me today. I truly
appreciate your patience and kindness! Good Customer Service is hard to
find these days, but you exemplify it! Have a WONDERFUL week!
Thank you,
Alexa
May02, 2010
Your customer service agent, Kaiser, called me and very patiently worked
with me to resolve this issue. He was courteous and professional and I
really appreciate his help and patience in resolving this issue.
Kaiser's assistance with this has saved me a lot of headaches and
inconvenience. thank you.
Brenda J
May02, 2010
Just wanted to say thank you this trip is very important it is for my daughter in law her husband is in the military and she is from the Philippines and is all alone I am planning a week for her with her 2 aunts on husbands side niece and grandmother sister in law and myself the mother in law.Cheap o air I have been using the past few times I have booked and have not had any incidents with again thank you for being there.
L.
May01, 2010
Thank you so much for your informative sites, tips, guides, charts, suggestions, etc. Before I take the trip I am already happy and encouraged. So far I will certainly use your service agaig and again.
May01, 2010
Hi, I am Mercedes. I just had purchased my e-ticket but had to
change my reservation due to a prior commitment. So I called the Customer
service and it was Ivy who assisted me.. This is just to inform you that
Ivy was able to help me alot regarding my cancellation on my reservation.
She was very courteous and helpful in assisting me..For whatever purpose
it may serve, I am just glad that she helped me alot..I will definitely
just call her on if I need future reservations online...Thanks....
May01, 2010
Your customer service agent, Kaiser, called me and very patiently worked with me to resolve this issue. He was courteous and professional and I really appreciate his help and patience in resolving this issue. Kaiser's assistance with this has saved me a lot of headaches and inconvenience. thank you
Jing
June22, 2010
Good evening, I purchased two sets of tickets with Valentine this afternoon. What I needed was a little more complicated than usual. Valentine was very patient and helpful through the whole process. I am very happy with the price and routes he found for me. I would like you to pass my appreciation to him. Thank you very much for the help.
Cindy
June22, 2010
Hi Keith,
I just wanted to thank you for your assistance and I so appreciate the good service gesture!! It truly has been a pleasure booking with CheapOair and I will most certainly use your company again in booking future trips!!! Thanks again and have a great day!
Bonita
June22, 2010
Karla,
Thank you for your help. You were Awesome, beyond helpful, patient, knowledgeable & professional. This was my first attempt at on-line booking. Thanks again.
Sincerely,
Albert
June22, 2010
Dear Keith, WOW!!!!!!!!! Thanks a million!
June22, 2010
Travis,
Thanks again for your patience and excellent service in helping me change my trip. You’re the best man
Elizabeth
June21, 2010
Many thanks to you, CheapOair, for taking a great deal of time to help me make a complicated reservation change, as well as a new one. You were most gracious and helpful.
Thanks,
Aran
June21, 2010
To Whom It May Concern,
I had a difficult situation in which a request for change in my itinerary was necessary in order to execute a trip for an important wedding. I had to change my ticket three times in order to accommodate my family’s needs. I was very impressed with the travel consultant that assisted me. Her name is Gail, and she was not only patient, but also polite and considerate. I was a stressful time for me, and I needed someone to help me out with the difficult task. Gail was exceptional, and I wanted to thank you for her. I hope you will appreciate her as much as I do today.
Thank you,
Karen
June21, 2010
Hi,
A short note to advise you that I was extremely impressed with the excellent service offered yesterday by Ms Juliet Sam, during my flight booking to the US. She was a pleasure to speak with and is very competent in her work.
Thank you.
Susan
June20, 2010
Dear Sir/Madam,
I wanted you to know that your agent, Jaxon, was so helpful this evening. I was very stressed for having made a reservation earlier today that by this evening I learned was not necessary. I called Jaxon and he was very kind, efficient and helpful in working to resolve my ticket purchase. I was relieved that he contacted the airline and received a lower penalty fee than I had expected. Jaxon was also gracious when I expressed my appreciation for his efforts, and that was refreshing, as well. This was my first experience of having purchased tickets through Cheapo Air, and because of your low fares, the ease at which I was able to contact a customer service agent, and the kindness and resolution offered by your agent, Jaxon, I most definitely will use your company in the future. Thank you for selecting Jaxon to represent the excellent service of Cheapo Air.
Cordially,
Now a loyal customer :)
William
June20, 2010
I am emailing to inform you of the expertise of your agent Monita in solving my problems with my reservations.
Chrissie
June18, 2010
Good evening. I wanted to let you know that I booked a ticket tonight after a long live chat with Remus. His attitude was extremely patient, courteous, professional and kind. He is a credit to your company and I was very grateful for his help.
Regards,
June17, 2010
Your night time service representative Ramsay was very professional and helpful in getting my reservation straightened out. Thank you for having courteous, patient and well trained reps like Ramsey available. This is the second time I have used your site for travel and I shall return again.
Sally
June16, 2010
Dear Sir/Madam;
I recently booked two tickets through CheapOair and had the pleasure of getting Joleen to be my representative. I booked the tickets and had to change the dates and she was so patient and kind. I wish more people were like her when doing business over the telephone, she sure is an asset to your company. Thank you Joleen, for your wonderful service.
Richard
June15, 2010
To whom it may concern:
I recently purchased an air ticket from Sterling. In addition to being courteous and patient, he went far beyond my expectations to meet my arrival and departure
requests. He wrapped up all details in a very professional and reassuring manner. I have become a CheapOair client!!
Sincerely,
Melba
June15, 2010
To Whom It May Concern:
I am pleased with the outstanding customer service I received from Pearl this morning. I had many questions regarding my online
reservation and ticket. Pearl was extremely patient, professional, and kind. I would like to nominate her for "Employee of the Month,' and
she should be considered for a management position in the near future. Please continue the excellent work!
Sincerely yours,
Raquel
June15, 2010
Operating Assistant, Pascal provided excellent service. He was very patient explaining to me all my new possibilities and changes,
and always looking very good choices.
Cordially,
Jeff
June14, 2010
Syd did a great job with me today, handling all my requests and answering all my questions. I am not sure what you do for great employees,
but I hope he gets a case of beer and a week off for his great work in how he handled my change request. I hope that you hold on to people like
Syd and I will certainly be recommending your service as a result of how I was treated by him.
Yasmin
June14, 2010
Thanks for your help. Please take this note as a consideration for your agent’s employee files. She provided excellent assistance.
She helped me a lot with getting me good fares on flight tickets when the Spirit strike happened.
Cordially,
Patricia
June11, 2010
To Whom It My Concern:
I would like to relate to you my recent conversation with Ms. Jenkins. When I booked the reservation, I did not realize I would need to change airports, thus not allowing me enough time to catch the flight. Ms. Jenkins was very helpful in finding me different reservations that would be much more agreeable for me. She was very courteous, considerate, and extremely thorough in advising me of my new reservations. I do hope you acknowledge Ms. Jenkins for her outstanding customer service.
Respectfully,
Heghine
June09, 2010
Dear Sir/Madam,
I wanted to express my appreciation to the help I got by the travel agent today with the cancellation/changes I needed to the flights/hotel reservation I made online few weeks ago.
She was extremely polite and very helpful. It was a pleasure to deal with Rosalinda. Despite my busy schedule I wanted to make sure to express my thankfulness.
Best regards,
Maureen
June07, 2010
I would like to leave positive feedback for agent Gail. She rescheduled a return flight from NC, for which I had the incorrect date.
My plans were not flexible, so she had little to work with. That being said, she was able to book me on the same flights, just a different return
date - the correct date. It was important to arrive in the early afternoon. Her voice was pleasant and understandable;
she also repeated all the information a few times to ensure that I had the flights I needed. Thank you to Gail.
Sincerely,
June07, 2010
I would like to make you aware that Norton was extremely helpful and courteous with a recent transaction. He is a true example of what customer service should be! Because of his professionalism, I will continue to book my flights with CheapOair.
Vlad
June05, 2010
Hello there I want to thank Valentine for his help in getting a refund from LOT airline for the unused portion of my flight.
Regards,
Roy
June03, 2010
Dear Supervisor;
I would like to tell you that I was very impressed with your Customer Service Rep. BRIAN and how nice he was with me on the phone. You need more people like him working for you. He was very honest and up front with me, which I appreciate this. He should be instructing others on how to talk to customers on the phone. Thank you for the help I received on the phone I received from Brian.
Yours
Reyes
June03, 2010
I am giving my positive feedback/commendation to Sumner's excellent customer service in helping me modify my hotel booking with
CheapOair.com last night. He was courteous, clarified what customer need to be met, patient and focused in helping me understand alternative
choices to enable me to make sound decision. He is a real asset to your organization. With appreciation from a satisfied customer.
Catherine
June02, 2010
I am so impressed with your help and attentiveness and patience in this whole process. I feel like I have received EXCELLENT service from CheapOair, but truly it is your assistance that has made it so. Thanks Isabel!
Kora
June02, 2010
Dear Ms. Hardy:
Thank you so much for your prompt attention to this matter. I am content that my booking is complete. It was sure nice doing business with you and I will have no hesitancy in recommending my friends to your site.
Thanks again,
June02, 2010
Wow- what great customer service. Thank you so much.
Cindy
June01, 2010
Wow… Thank you for taking the time for my concerns… I realize it was myself that did not read the fine print correctly… and I really appreciate you taking the time to read my email and going the extra mile of refunding your fees… I will def use your business for my future travel needs and recommend you to others… Thank you for taking your time to make a mom of 4 boys happy and feel good about our future vacation…
Randa
June01, 2010
To Whom it May Concern,
I am writing you this note to let you know of Joleen, and how very much I appreciated her excellent service. This service consisted of all the key elements to which I am not seeing everyday throughout life when dealing with many customer service representatives. The most important elements being care, kindness, knowledge, efficiency and a good listening ear.
Thank you so very much, Joleen for removing any stress or worries I may have been feeling at the time and for making all of my travel needs a pleasant and timely matter. I was literally on a natural high after talking to you; I was so happy. It is not often in life that another person can help so much and be so nice and efficient while doing so. When one does an exceptional job, they make a difference in the lives of others around them; sometimes not even realizing they are doing so. This is what Joleen has done for me and I know how very fortunate your company is to have someone of her stature on their board of employees.
Thank You Joleen, I will call for you in the future! 100%!
Sincerely,
Michael
June01, 2010
Dear Campbell,
I spoke today with Karl, one of your customer service representatives, and am writing just to make you aware of the exemplary service that he gave me. Karl was exceptionally patient and clear, and went out of his way to help me by contacting customer service at the various airlines to seek a refund in my behalf. He gave me great confidence in Cheapo Air, and a commitment to giving you my business on future occasions. Thank you.
Yours truly,
Fanny
July26, 2010
To Whom It May Concern I had a very pleasant encounter with Fanny while requesting a date change on an airline ticket. She was kind, courteous, knowledgeable and quite pleasant during the entire process. In addition she offered very helpful hints to which the customer was entitled. Fanny is an asset to your company. Thank you very much
Nina
July24, 2010
Thank you very much Adler: Dear Adler and Supervisor: It is with much joy that I write to praise the excellent service given by the agent we had the pleasure of speaking with today, Adler. He assisted my friend with her reservation this early afternoon, and although it was a complicated process, he was kind, patient, and very helpful. I sincerely appreciate his professional mannerism, and most of all both my friend and I are grateful for the way Adler treated us over the phone. Adler really made a difficult situation so much easier to deal with, and his service and kindness is very much appreciated! Thank You!
Kodjo
July24, 2010
Dear CheapOair Representative, My name is Kodjo and I wish to thank you for your wonderful customer service. Schuyler, one of your customer service representatives, was of immense help to me today when I called to change my travel itinerary. I found him efficient, helpful and very patient. Great job and thanks again CheapOair and Schuyler for your wonderful service!
Best wishes,
Jean
July22, 2010
Dear Sir,
I immediately got on line to try to find the best deal on airline tickets as quickly as possible. Luckily, I found CheapOair. I was also fortunate to be helped by the wonderful employee Neville. I can't possibly say enough great things about this terrific young man. He was so patient, kind and accommodating. He spent almost an hour working with me to meet my needs. He is to be commended. Thank you.
A truly satisfied customer,
Waled
July22, 2010
I want to commend Karen for her excellent customer service. My sister and her 5 kids couldn't make their international flight today due to an issue with a passport. Karen helped us rebook the flight, not once, but twice, and found us the best deal. She was very patient, very knowledgeable and very friendly. Thanks CheapOair. We have booked 2 international flights with you within this past year.
Sophie
July21, 2010
Adler, Thank you very much for your assistance today, I appreciate it. You were very professional and helpful. Thanks again!. Have a great day!
Jose
July21, 2010
Dear Newton,
I want to give a commendation for Rusty and his great work in assisting me obtain a credit refund for a change in my flight itinerary. He took the time to answer all of my. This is the excellent customer service I expect andCheapOair.com has won my customer loyalty 101%. He is a great asset to CheapOair.com.
Respectfully,
Hazel
July19, 2010
Thank you so much you’re the best and CheapOair has been a lifesaver. I will continue to be a returning customer.
Thanks
Clarissa
July19, 2010
Neville, I just want to express my thankfulness and appreciation for all that you have done to make my employer's trip to China and back possible. I appreciate your patience and hard work; in addition, the dedication you extended toward us. Words could never express my true sentiments, but I did want to let you know how valuable and appreciated you are. Because of your kindness and generosity I will be sure to contact you in the event we need to make travel arrangements in the future.
Many Thanks,
Giovanna
July19, 2010
To Whom It May Concern, I would like to send my appreciation to an employee who helped me fix my mistake in booking a flight online and giving me the best price available with the least amount of additional charges. He was very patient and easy to work with.
Thank you,
July19, 2010
Angela, I do not know where to start! I called customer service and an angel answered the phone; her name is ANGELA NEW YORK. She was so polite, courteous, experienced and professional. Not even my doctors or nurses are as nice as her. She returned my phone calls IMMEDIATELY unlike other service providers, and had complete knowledge of everything and offered me a variety of options! She was so efficient and completely set my worries and pessimism, of my trip that I had been looking forward to all year, away! I wish more people were like her. Now, not only am I arriving one day earlier, but my return flight is even better! Thank you so much ANGELA NEW YORK, I do not know how else to thank you!
Lora
July17, 2010
Georgia Thank you so much for all your help. You are the Best customer service I have ever had to deal with. Your a great person. I hope you have a wonderful day!!!
July17, 2010
My online rep was Anson, they were VERY helpful, polite and efficient. I would definitely use this service again.
July17, 2010
Radley, Hello, I would like to take this opportunity to thank you for having such a great person as Radley working for your company, Radley has been extremely helpful, courteous, very, very patient with us, he made sure that our reservation was done up to our satisfaction. He called me back following up if my boss had decided on which route he selected. It was really great having to deal with one person for all of our travel needs.
Stela
July17, 2010
Hello Hector, I just wanted to thank you for the great service that you provided today. I was pleased with how professional and attentive you were and that you understand very well the customer's needs. It was a pleasure doing business with you and CheapOair. Thank you!
Patricia
July17, 2010
To whom it may concern: This is just a note of gratitude for your wonderful staff named Gail. She just assisted me in changing a flight. She was courteous, understandable, patient and extremely helpful. I wish there were more like her. Congratulations on having her as part of your staff.
Georgia
July17, 2010
Thank you so much representative Sumner for your help regarding my son’s reservation. It is really great that there is someone at the other end who really tries to help passengers. Will continue to use you guys always. Thanks so much.
Vesna
July17, 2010
Dear Pascal, Thanks a lot, you are the best customer service I ever had!
Betty
July15, 2010
I would like to thank "Terry" for her Excellent Customer Service. Terry was Kind, Caring and Patient with me, throughout. Terry....Thank U...Thank U....Thank U !!!!!! : )
Roberta
July15, 2010
I would like to express my thank you and smiles to Bevan. He took the time to find a flight that fit my budget. I told Bevan this is my first time I have ever booked a flight and he took me though every step and was so patient with me. When I didn't understand, he explained it to me and not once did he get impatient with me. Bevan, like I said before. You’re The Best!!!!! You’re Awesome!!!! Thank You So Much!!!
IL
July14, 2010
Edwin is the best rep at CheapOair, thank you
Laura
July13, 2010
This is just to let you know that I was very pleased with the help that I received on the phone with Alger. She went out of her way to assist me and made the change that I needed to have made with my car rental very easy. Great employee! Thanks for the good service!
Donald
July09, 2010
Thanks a million for the excellent service you have given me with my ticket! Have a great summer!
Dawn
July09, 2010
I want to thank Curtis for his help in booking my tickets to Florida he was so professional and found me the best price for our flight to Florida.
Nick
July09, 2010
Your man Anton did a great job booking me a new flight over the phone. Rock on! -
Tom
July09, 2010
I am taking this opportunity to express my sincere thanks of appreciation for the excellent service we received recently when purchasing our airline tickets from CheapOair. Your sales representative Valentine is a true professional, courteous, polite and more important, knows how to listen to what the client is requesting. As a professional travel agent with more than 35 years in the business, I remain very impressed with this young man. He is an asset to both your firm and himself. Good Luck Valentine, I wish you well.
Malaki
July08, 2010
ATTENTION: Julio/Vincent/Reece/ and other SUPPORT STAFF. Firstly, I would like to thank you all for the positive approach and skillful handling of the changes in my travel itinerary. Once again thank you once more for the patience snd skills anticipated.
Harold
July08, 2010
I want to thank you and I appreciate your time and support. More power to you and to CheapOair.
Muhammad
July08, 2010
Just wanted to give a thanks to Winnie. She has been great through this whole process and communicated with us very well.
Dee
July08, 2010
I just wanted to thank one of your representatives Shuylar who went the extra mile to cancel my mother’s hotel reservation. He was very patient in understanding. Mr. Wilson and I got disconnected and to my surprise he called me back to finish giving me all the information I needed and take the remaining information that he needed for the cancellation, now that just does not happen. I would hope that all of your representatives are as reliable as Shuylar.
Aunta
July08, 2010
Valentine Adams did an excellent job booking my flight!
July07, 2010
G'day CheapOair / Cauth, I am writing this email in recognition of PJ "service person" that assisted me with my travel requirements. PJ assisted me in organizing my travel plans and went "ABOVE AND BEYOND" the call of duty. PJ MYERS was courteous, informative, and "suggestive" as to my travel plans. A matter of "FACT" PJ went the "EXTRA" mile in assisting me in my travel plans. CheapOair has "SUPERIOR" customer service! I STRONGLY RECOMMEND "CheapOair" TO ALL MY BUSINESS ASSOCIATES, FAMILY MEMEBRS, AND FRIENDS. Great job.T HANK YOU PJ
July07, 2010
To CheapOair, thanks for being so helpful with our cancel flights with TAP. You were very helpful Troy in helping us get reconnected to our Itinerary and we will be able to make our Mediterranean cruise. I know it took a lot of effort on your behalf to accommodate us and we deeply appreciate all the hard work you've done !!!!!!! THANK YOU TROY!!!!!
Patricia
July06, 2010
Today, I had to change a reservation for one of my children, an international flight. I spoke with a very kind, patient and capable young man who did a great job to change the itinerary, mercer. Keep up the great work!
Candice
July05, 2010
Dear Pascal
Thank you SO much for your patients and help with our trip. This is a very important trip for my family and you were so helpful in planning and working out the details. You were very professional and courteous throughout our entire call which lasted well over an hour. We are looking forward to our European trip and you helped make it possible. I plan on using CheapOair from now on because of your service and will tell all my friends to use you also! Thank you again!
Richard
July05, 2010
Dear Hardy, Just a short note to THANK YOU for your help, knowledge and ability to answer my concerns!! Sincerely,
Ying
July04, 2010
Dear Valentine,
Thank you so much for your help! I really appreciate it. Without your efforts and kindness I could not have it done before the departure. I am quite aware of it.
Best,
Jiawei
July04, 2010
To Whom It May Concern, I failed to catch the flight and I called CheapOair's customer service to try to change my flight. One of your agents, Julius, spent about half an hour helping me to find a cheapest option to change my flight so that I can pay less and get back to Boston. I am really appreciate his help and satisfied with the customer service of CheapOair. Thank you very much!
Best Regards,
July03, 2010
Hi Keith,
Thank you so much! I am really impressed with your customer service and willingness to accommodate your customers. I will definitely recommend Cheapoar.com to my friends as well as the company I'm working for. Our sales agents travel a lot within the country as well as outside and most of the time I am the one to take care of the booking for airlines and hotels. I will definitely use CheapOair.com as one of my top options knowing that you guys would take care of us.
Beth
July03, 2010
Hi George,
I just wanted to take a moment to thank you for your excellent customer service this evening when I called to cancel my vacation flight reservation. I was already so incredibly disappointed with the medical situation that forced me to cancel, and you truly made the whole process so simple and easy to understand. You were prompt and courteous; you covered all necessary pieces of information, you provided the essence of what customer service should be. Thank you, again, for making this ordeal so much easier for me. Thanks again, and have a great holiday weekend,
Bryan
July03, 2010
Again, your service is impeccable. You and your company are just the greatest, with prompt, professional and friendly service. I will definitely be using your company for my future travels.
Ashok
July01, 2010
Valentine - provided extraordinary customer service - Thank you. He went that extra mile to keep listen to customer request and I consider that very important.
July01, 2010
Thank you so much Karla. I'm not going to make any changes to the reservation at this time. I do want to make a customer satisfaction report though. Even though nothing changed to the reservation, Karla performed in a polite and professional manner, giving me the information that I needed to the best of her knowledge.
Steve
August29, 2010
Sir, I would like to take this opportunity to tell you how helpful, courteous, and understanding Nilolas was in helping my wife and I book a flight. Our Sincerest thanks,
Omar
August29, 2010
Dear Rosalinda! Hadn't you made that effort I wouldn't be home now enjoying my family! I thank you again and again. Sincerely...The world is still fine place and you make it even better. I felt your concern and knew how much you wanted to help me.
Josiah
August28, 2010
I accidently booked the wrong month for my two airfare tickets and Malvin corrected the problem and at the same time made sure I correctly booked two additional tickets coming to four total. He was a true professional. My family, friends, and I will continue to use CheaopOair.com for future bookings.
Roz
August27, 2010
Hi! I want you to know that I had one of the most delightful "Customer Service" experiences of my life with Radley as my representative with CheapoAir.com. He was a terrific listener, polite, helpful, cheerful and pleasant. He worked hard to get me what I needed. He treated me like a human being and not just "another customer to deal with". Thank you for having him on your staff and for this wonderful experience. An obviously satisfied customer,
James
August27, 2010
Thanks again, Marty! Hope your company give you the deserved "pat on the back" and recognition you earned.
Ken Kesner
August27, 2010
To whom it may concern: i wish to commend the agents with whom i spoke today re: my flight.
All who assisted me were very effective and courteous.
Archita
August27, 2010
I am dropping a few lines to say "Thank You" to the CheapOair Team especially to TRAVIS who provided incredible service in my hour of need. Keep up the good work. It is usually very difficult to get good service from Internet sites but you guys are an exception. Again thank you for all your help, courteous service and patience in getting me a ticket under such an emergency situation. TRAVIS, you are the best!
Jessica
August26, 2010
Pascal, I just wanted to thank you again for your exceptional customer service. You were extremely helpful, knowledgeable and kind in getting my airline ticket squared away. I will be using CheapOair in the future and telling my friends and family to use as well because booking was easy and because of fantastic client service from you. Sincerely appreciate everything.
Estrella
August26, 2010
Franklin, Thanks so much for helping me out. I hope you realized that you've been a big help today. Thank you for working with me so patiently. YOU were very kind, courteous and very helpful.
Mame
August24, 2010
I just wanted to write to thank you sincerely for the excellent customer service you have provided me today. You have gone the extra mile to meet and exceed my needs today. You took the time to work with me and make me understand policy and procedures that I was not aware of. You have been very polite and understanding without bending the rules governing your profession. Anybody purchasing a ticket with you WILL come back because of your professionalism and the sense of customer service which is the backbone of any business today. Keep up the good work Kenny.
Sincerely,
Yvette
August23, 2010
Hi Mana,
Thanks for the reply. I just checked my account and the refund successful. Thanks again for your relentless assistance; it was great doing business with you.
Regards,
Brenda
August22, 2010
Dear Malvin,
I just wanted to say thank you very much for refunding my fee for the flight I had booked. Knowing this has eased my mind a great deal. Please be assured that myself and my family will definitely be using your site for any future travel plans. Thank you, once again.
Sincerely,
Gary
August21, 2010
Dear Sirs;
I want to tell you about your employee, Caspar. She assisted me on changing my group's travel arraignments yesterday. She was very courteous, patient, knowledgeable, and quite professional. She is the type of employee I look for in my businesses. She was customer service in capital letters.
Yours truly,
Benjamin
August18, 2010
Hi, I just wanted to write you and let you know about the amazing customer service I received from Bevan recently. He worked with me to change a ticket, simplified my travel arrangements and was incredibly helpful all along the way. I will be purchasing my tickets directly through you in the future.
Thanks,
Michelle
August17, 2010
To Whom It May Concern;
I just would like to thank Mary Ann for the amazing service she has provided to me and my family. I would only book thru this place. She was amazing.
Thank you
Debra
August16, 2010
Ursula went "above and beyond" to secure a flight. She's very calming and very professional. She checked with her supervisor for additional procedures and we communicated via email for written approvals. I can't thank Ursula enough. Thank you for hiring such competent and caring representatives.
Sincerely,
Gabriela
August15, 2010
To Whom It May Concern,
I would like to express my gratitude for the good advice and help provided by Satoria, one of your executives, on the phone. She was very nice and incredibly helpful trying to solve a mistake I made. She searched really hard to find an affordable alternative option. She also had excellent manners to deal with the client. After such a positive experience, I will be happy to recommend CheapoAir to my friends.
Sincerely,
Juana
August13, 2010
Hi, Just wanted to thank Greg from the bottom of my heart for calling me back and straightening everything out for us. It was truly a surprise and great appreciation for what he did!!! :) He made our day. Thanks so much.
Wendy
August13, 2010
To Whom It May Concern:
I wanted to write this note of praise for the excellent job Ms Tina did helping me to sort out some flight arrangements through CheapOair. Tina was extremely helpful and patient in dealing with my requests for different options. She had a very friendly manner and was extremely efficient, both in returning my calls and discovering alternate schedules to meet my plans. It was a pleasure working with someone so organized and competent.
Sincerely submitted,
Elena
August10, 2010
Dear Mr. Derris ....thank you very much for your professional assistance on the matter Your have been so great. Your assistance is greatly appreciated. Again, there are no words to express my gratitude for all you've done. Kind deeds change lives. Thank you from the bottom of my heart.
Sincerely,
Emily
August10, 2010
Thank you Kurtis who helped me redo the reservation since I have mistaken the returning flight when I click the date on the calender icon.
Mayu
August09, 2010
To Pansy,
Thanks for your mail. I got it. If I have a chance to have your service, I would like to ask U. Thank U so much!!
Regards,
Monica / Kate
August09, 2010
Just want to say to Asher for his assistance and service last week on a booking last week. He was very helpful, pleasant, reassuring and concerned. It is nice to get that type of personality over the phone these days. He seems like a good team player for your company. Thanks again, Asher.
Linda
August07, 2010
I just wanted to say what a pleasure it was working with Kurtis in booking and organizing flights for myself and my family. They were very complex itineraries. Kurtis was patient, polite and professional with a wonderful sense of humor. It took some time co-coordinating all three flights however everything was completed and thoroughly reviewed before confirming the details. Thanks again Kurtis for a job well done!! Hope to work with you on future bookings.
Regards,
Joanellen
August07, 2010
Fabulous service! Ivan is a wonderful professional representative of CheapOair.
Jonathan Riddell
August07, 2010
I just added on a car rental to my booking. Valentine provided excellent customer service.
Evangeline Sabando
August06, 2010
I would like to give Aurelius a very good commendation on the design service he had given me on my flight reservation to my sister coming from Manila, Philippines to Los Angeles, California, USA. Keep up the good work Aurelius.
From,
Susie
August05, 2010
Ivan was wonderful and very helpful.
David W Curry
August05, 2010
I would like thank Valentine Adams for his graciousness in helping me change my return trip from San Juan from October 2, 2010 to October 3, 2010. Mr Adams is a helpful, conscientious, and technically proficient individual. He is a credit to your organization.
I booked a prior trip with CheapOair; and will continue to do so because of employees like Mr Adams.
Waldemar Lesniak
August05, 2010
Many thanks Stella for all your help. Looking forward to plan more flights with your company.... particularly with you as their rep.
Susan
August03, 2010
You have been most helpful and patient, and I appreciate you. Sincerely,
Mary
August02, 2010
Hi,
My name is Mary. I have been searching for tickets at a responsible price for weeks to attend a close friends wedding. I spoke with Brady today. What a pleasure...he listened to me and understood my concerns regarding the different fares I had in view, also car rentals and hotels I was researching. He could tell I had major anxiety over the entire process by the time I called your company. Brady stayed on the phone with me and helped me with my questions and comparisons for over 2 1/2 hours. He proved to me in a compassionate and calming manner that your company is the right way to go. I booked flight for myself and my husband with the insurance. I will be recommending that everyone book immediately with your company because of Brady. In the future I will contact Brady and use your service whenever we travel. He is to be commended for his excellent customer service and being such a positive "face" of your agency. I deal with the public daily in the work I do.... I am very impressed and you should be proud to have him on your team.
Sincerely,
Manuela
September30, 2010
To the supervisor in the customer service department, I would like to express my gratitude and appreciation for the customer service skills of Juliet. Juliet was very helpful, compassionate, patient and professional throughout the process. She was very understanding of my situation. Her level of caring was exemplary in my opinion. There was nothing cheap about her efforts or compassion. She is an asset to customer service anywhere.
Sincerely,
John
September28, 2010
Dear Aurelia, I understand that you were crucial in rearranging my flight schedule. I wanted convey my appreciation for your level of professionalism. As I have only used your organization a few times before for booking travel arrangements. I decided to book the majority of my next month’s travel arrangements through you. I have received great value for my money and I look forward to using your services on a more regular basis for future business trips. More importantly, your professional service yesterday left me with a very favorable impression. Once again, thank you for your assistance earlier. Keep up the great work. Sincerely,
Beth Messal
September27, 2010
Dear Niko,
I couldn't let another day go by without thanking you for your exceptional help with my personal emergency. You went over and above to help me. You were reassuring every step of the way and I wanted you to know that I will consistently use your service in the future and will certainly speak to our friends about you and your company and its integrity. Again Niko I thank you for your extreme assistance.
Tuyen
September26, 2010
Hi Rosalinda,
Thank you so much for helping me with my flight. I appreciated all your help; you are a very patient and kind person on the phone, especially a very difficult customer as myself. I do appreciate that you tried to help me in every way possible. Job well done. You do an excellence job.
Thanks,
John
September25, 2010
To Whom It My Concern, Ivy provided my family and me with wonderful, friendly customer service today. She was able to get my daughter on a flight that will work very well within my daughter's timeframe. I greatly appreciate Ivy's kindness and attention to detail as she worked with me in securing the best possible flights. I know in the future I will turn to CheapOair first for my airline flight needs due to the terrific, polite, kind and professional service I received today from Ivy. With great appreciation,
Antonio
September24, 2010
I would like to thank you for your help. You were very patient and professional, you are doing a great job,
Ms. Czerwinski
September23, 2010
Thank you for all your help you gave to us to amend the mistake we made in booking travel dates. Your courtesy and care meant a lot to us. Thank You.
Theresa Bruno
September23, 2010
Santo:
I just wanted to let you that I received superior customer service today from Radley. Radley took his time to find me get the best price. I would also like to say that yesterday another customer service rep. helped my daughter-in-law. This service rep spent time with her also helping her to get the best price. I will definitely use CheapOair again.
Thanks,
Johnathan
September23, 2010
A note to Julio's supervisor - Julio was VERY helpful and courteous; He is a credit to the company.
Sincerely,
Marilyn
September21, 2010
Dear Phil,
CheapOair.com I truly appreciate your response. Thank you again.
Hyde B. Jondon
September21, 2010
I would like to very much thankful for an EXCELLENT customer assistance, kind and respectable person (NELSON) for my CANCELLATION and NEW booking of my client. Keep the good job NELSON, my company have an highly appreciation for you.
Al Porotesano
September20, 2010
Hi Julie,
Once again I'd like to thank you and my other agent for helping me with my seating arrangements and frequent flyer information for my flight. Regards,
Rali
September20, 2010
Valarie
Thank you for all your help, I have received an outstanding service from you. with service like that I am guaranteed to shop with CheapOair all the time. A very satisfied customer
Lidia
September20, 2010
Sirs: I want to congratulate your company for having an employee such as Stella. In your type of business excellent customer service makes the difference in such a competitive industry. I just had the very pleasant opportunity of calling your toll-free number and meeting Stella over the phone. She is a very professional, efficient and courteous employee. I am a very senior citizen and really appreciated her patient (as opposed to high strung) and respectful attitude. CheapOair is fortunate of counting with Stella to answer the calls. Based on my experience with her, I intend to use your services as much as I can.
Truly yours,
Heather
September20, 2010
Dear CheapOair,
I just booked a flight with you this morning. I called customer service to check on seat assignments and received excellent service from Marco. He was careful to thoroughly explain my options and was able to obtain seat assignments for two segments of the trip so that my husband and I will be able to sit with each other. Having customer service representatives like Marco on the other end of the phone who are so polite and helpful makes a big difference!
Thank you!
Roger Piskulich
September18, 2010
CheapOair Management:
I want to tell you guys how happy and how pleased I am with Cheapo air and Percy in your New York City office. I am also in management on my daily business and I cannot begin to tell you how good Percy has been as my representative, his professionalism, great customer service, great communication skills, great follow up, his persistence and how far he went out of his way to work with me and make sure that I get the flight I needed to fit my budget beating TRAVELOCITY's price and service by far, and I really mean BY FAR !!!!!!
I have been dealing with Travelocity for the last 10 yrs, I was pretty happy with their prices and service until today that Percy and CheapOair showed me how far they will go to take care of a customer and earn my business.
I had the opportunity to use CheapOair on a 16 people group booking last year for the first time and I was pleased with the service but nothing like this time, they definitely did it, from the first call I made to a customer service to Percy and his manager, everyone at CheapOair wanted my business and they definitely showed me that by their professionalism, persistence and perseverance, this means a lot to me and I will use CheapOair for all my flights from here on out and refer them to everyone I know, WHAT A GREAT EXPERIENCE!
Thank you very much Percy and CheapOair, can't thank you enough!!!!!
Keep up the great work and thank your team on my behalf as well !!!!
Many companies have much to learn from you guys !!!!
Sincerely and respectfully,
Shelly
September17, 2010
I worked with Tina and she was wonderful. I had a very nice man, manual, who helped me with the new flight arrangements. I really appreciated the kindness and respect that Julius paid to me, the customer to be sure I was satisfied.
David
September17, 2010
Hi Carmen, You have done good for me and I thank you. Thank you so very much for all your help. Again, thank you
Allan
September15, 2010
Thank you so much Georgio. You were a gift today for me--thank you
Cynthia
September14, 2010
Hello CheapOair and Aden, I just wanted to tell you of a predicament I was in and the great service that Valentine did to help me. Since I'm a starving nursing student, I tried to find the best deal. I called the customer service line and was fortunate to get Valentine. Valentine was a saver for me for this trip. He was able to modify my trip so I could make the entire symposium, despite me picking the wrong airport. It was my first time booking a flight and thanks to Valentine, it will be a great trip with lots of learning. Thanks again for great customer service.
Au revoir Eugene
September13, 2010
To Whom It May Concern! I would like to send a special Thank You to Vanessa, for all her help and support, in helping me find plane fare information. To me, it is always better to communicate live, if at all possible. I found your site by accident today, and because of Vanessa, I will certainly use your service, and recommend her to our clients and friend of mine. With best regards
Garvin
September13, 2010
Greetings: I would like to congratulate you on selecting a quality employee as Becky to represent your company. I had the pleasure of speaking with Becky for the better half of this morning, and just got off the phone. Becky’s warmth, patience, and professionalism in dealing with both my wife's and my flight challenges was truly incredible, which resulted in the best outcome for my situation. I've dealt with thousands of customer service employees in the past few years, but never before have I felt compelled to write on their behalf. I will definitely use this service again and will recommend it to my numerous business associates. Very truly yours,
Myriam
September12, 2010
Sterling, This is just a little note to thank you so much for such a great and easy experience booking my trip, thanks to you! You were so patient, reassuring and helpful! You helped me get the best price (and trust me I looked!!!) and made this process really easy and pleasant...you knew your stuff and that is what I call a professional and great customer service that should really be commended....so thank again and I look forward to booking with you guys again soon! Thank you!
Kyle
September11, 2010
To whom it may concern: I wanted to extend thanks to Rosalinda. I called and Rosalinda was there to assist me with getting the proper paperwork done. She called the airlines right away and ensured that they would contact me. I also extended my thanks to her supervisor Percy who was very cordial. Thank you very much
Michele
September09, 2010
Dear Carmen:
Thank you for your excellent service. I truly appreciate your help in trying to find me an arrangement that better suited my time. You are wonderful!!!!!!! Thanks again,
Kathleen
September07, 2010
We needed help getting several people on the same flight for the next day. My booking agent Rochester worked with me throughout the day. He was very helpful and patient. After he had made sure everything was done correctly my sibling pointed out that one of the names was misspelled. It was my fault. Rochester had called me back to make sure the tickets were received and were correct. I told him of my mistake. He did not complain or embarrass me; he worked with me to get my siblings information correct and to rebook her. She was able to fly out with us. He made sure there wasn't any added cost for my mistake. Thank you, Rochester
Christina
September05, 2010
Dear CheapOair,
I used your services for the first time yesterday and was impressed with your fair prices. I was even more impressed by your excellent customer service representative, Allison. Allison was patient, courteous, understanding and tireless in seeing to my travel needs. She is definitely a credit to your company. You can be assured that I will use your service in the future and also recommend it to our soldiers and their families!
Respectfully,
Scott
September04, 2010
Wally Thank you so much for your great customer service. It was a pleasure to see how someone still cares about customer service.
Thanks again
Matt
September03, 2010
Michelle went above and beyond.
Robert
September02, 2010
Hello Kenny, I just wanted to thank you for assisting me changing my ticket. Once again many thanks.
Best Regards,
Barbara
September02, 2010
I used your website to make flight, reservations about a week ago. I realized as soon as I hit book reservations that I had placed an incorrect date on the reservation. I immediately called the number on the website. I had the good fortune of getting Amber as my agent. She immediately stopped the transaction. She then spent a great deal of time searching for the best flights at the lowest price. The end result was no change of airlines, less layover time, and a much better arrival time. I could not have done this without her. This is the highest level of customer service I have received booking any reservation. Please acknowledge her terrific customer service skills; I will return as a customer.
Sincerely,
Alissar
September02, 2010
Hi: I am writing to let you how much I appreciate Julio. He made flight booking very easy and enjoyable; he was very patient and informative. I just can't be thankful enough for his patience, enormous assistance, flexibility, and professionalism, pleasant and joyful upbeat attitude. I just thought I should let you know. Take care,
Bill
September01, 2010
Hi Princess Rhonda, everything looks good and I want to thank you for being kind, patient and helpful. Sincerely,
Donna
October26, 2010
Thank you so much. So far every part of the process for my ticket purchase through CheapOair has gone well with every question answered in a timely fashion. It makes me feel that my important travel plans are in good hands. Sincerely,
Barbara
October25, 2010
Good Day Delores Thanks a million for your assistance, that is what you call superior customer service. Thanks once again
David
October25, 2010
Thank you for your great service. Glad to have chatted with you. Have a great day.
Edward
October24, 2010
Hi Amelia,
This is Edward re: Sara's new schedule. It was nice talking to you; you have helped tremendously. Again, thank you very much for your kindness and your good customer service skills. Your help has taken a lot of stress away.
October23, 2010
To Whom it May Concern - Dear Supervisor- In this day and age personal service is greatly lacking. Not so for Cheapo Air where you have Gail performing exceptional service. She was very knowledgeable and personally pleasant. It will be my pleasure to do business again with Gail. I mean Cheapo Air. You are only as good as the people who represent you. You have a champion in Gail.
Elizabeth
October22, 2010
To CheapOair management: I want to compliment your company for the good customer service your employees give to your airline customers. It encourages me to want to use your company for my future travel needs. While all of your reps. were courteous and helpful, I would like to particularly thank "Henry" for his service. Henry, good customer service. Satisfied Customer
October22, 2010
Vanessa helped me on the phone. She was GREAT. I had to write to compliment her. By the time I got off the phone, I was extremely happy! She helped me coordinate a very difficult confirmation involving three different bookings that had to involving different dates and cities. She did a great job! You have a great customer service with this person!!
Sean
October21, 2010
I would like to commend Agnes on her diligence in assisting me with my flights. This was a challenging task. She truly went above and beyond to help me, not giving up even after many unsatisfactory attempts. I am very grateful to her. I will recommend your site for future airfares. Thank you, Agnes for making the experience smooth and straightforward! Sincerely,
Pat
October21, 2010
I appreciate all that Nelson has done to negotiate the lower fee for the changes....well done...also I will be more likely to use CheapOair again, Thank you.
Sherry
October20, 2010
I really appreciate the assistance that I got. He went above and beyond to assist me with my matter. He was very patient. I would like to add that when I had trouble hearing him he took my number and called me back. I appreciate the services of this company as well. Thanks again.
Amanda
October20, 2010
I wanted to write to you about a very positive customer service experience. I spoke with Marco last night. I am so grateful I was able to speak with him. Marco was very kind and a very calming presence on the phone. He was thorough in working with me, and very understanding in helping me refund my flight. Such positive customer service experiences are rare, so I wanted to be sure to share my praise with you. Marco did a great job and I look forward to working directly with him the next time I plan a trip. Thank you
Thomas
October19, 2010
I commend Angus’ professionalism and efficiency. Thanks
Jorge
October19, 2010
Hello Shannon, I just wanted to thank you for all your help! You were very helpful in assisting me with the many questions I had. You were courteous and thoughtful. Thanks again.
Hsin
October15, 2010
To whom it may concern. I booked air tickets today. I am very satisfied with the service of customer service rep, Valentine. He was very patient and helpful. I would love to book air tickets with CheapOair since every transaction I've made is great. Thank you.
Best Regards,
Venetia
October14, 2010
To Whom It May Concern, I have been coordinating flight reservations with Natalia for the past couple of months regarding group airline reservations. I am commending her for her professionalism, politeness, promptness, and patience with me. She is an exceptionally wonderful employee. I have totally appreciated my business relationship with her!
Sincerely,
Barbara
October13, 2010
Good Morning Sameera, Once again, you have provided outstanding service. I think of you as my travel angel and am so grateful.
Sincerely,
Garry
October12, 2010
Dear Sir/Madam, My dealings with Rylan highlighted the high caliber of employees you have. He is a credit to your organization, an ambassador to service, which went above and beyond expectations.
Yours sincerely,
Betty
October11, 2010
Eric - Thanks for your patience and HELP today. You represent the true definition of Customer Service. I definitely will book my future flights through you.
Rachel
October11, 2010
Just wanted you to know how lucky you are to have an agent like Tony. He went over and above to help us get the tickets we needed. People like him make a difference!
Chuck
October10, 2010
Just a note to tell you I was very pleased and impressed with Valentine. The total experience in talking to and working with Valentine turned out to be the bright spot of the day. His concern, willingness to try to help and overall professionalism is to be commended. Keep up the good work! Thanks,
Lori Darnell
October10, 2010
I just wanted you to know Lorax helped us last week in purchasing our airline tickets. He was extremely patient, and determined to find the best fares for us. People are always quick to tell supervisors when employees do not give good service, but more people should do so when receiving excellent service, and we feel we did.
Thank you.
Debra James
October10, 2010
To whom it may concern: My name is Debra James: I was attended to by a lady named Gail. She was very patient with me and I appreciate her assistance very much. Not once was she upset or voiced any upset behavior towards me, she gave me time to think about my decision. Thanks to Gail for an incredible service
Julius
October09, 2010
Dear Customer Services, Thank you for your service. I wish your business will always accelerate to serve more customers. I will make my best to invite my Friends to book their flight through your site. I have been with you now for two year and I found great deals always. Your staff was good when they answer the phone.
Regards,
Michael
October09, 2010
Dear Supervisor, I would like you to know that I am very grateful to your Travel Consultant Mr. Rylan. He is very efficient and helped me promptly with my complicated order. I am a frequent traveler and will make next orders through your company. Truly yours,
Elizabeth
October08, 2010
Hello, I would like to praise Campbell for his exceptionally helpful and graciously kind service tonight. I just wanted to take a moment to submit this comment because I think that it is hard to find really good customer service. Thank you,
Lawrence
October07, 2010
Dear Supervisor, Your employee Lucky, tonight helped me. I was lucky to have my call taken by Lucky! Sincerely,
Rachel
October07, 2010
Dear Tony:
We would like to thank you for the amazing dedication and care you showed us while helping us get the airline tickets we needed. You should be teaching others about customer service, as you went over and above to help your clients. Thanks so much!!!
Joanna
October07, 2010
Dear Dedicated People of "CheapOair".com: My interaction with one of your call representatives this morning, Radley, was wonderful. He exceeded expectation in superlative customer service. Radley exhibited lots of patience, an ability to listen, dedication to detail and clarity, kindness, professionalism, and thanks for my patronage as a customer of CheapOair.com. I look forward to my next call to place a reservation.
THANK YOU! With Gratitude,
Allison
October06, 2010
Mr. Robinson in customer service was VERY helpful for which I am most appreciative. You have a valuable employee in him.
October05, 2010
I am very satisfied with Sigmund's work changing my reservation. Sigmund found me the cheapest rate for a schedule change on my itinerary and kept the costs down. Thank you and I recommend your site very highly and especially the great work of Sigmund Raines. Sincerely,
Visnja
October03, 2010
Thank you Jackson for Your help. Reasonable, fast, patient and polite. Perfect worker. You got now at least 3 family members as a customers. While we are busy we could definitely use your service. Thanks once again. Sincerely,
Shaeen Mehmood
October03, 2010
Your employee Diana was so very helpful! She provided FANTASTIC customer service!!!! She needs to be recognized....... Thank you!
Denise
October03, 2010
Hi Juliet, I can't tell you how much I appreciate all your help in finding me the closest thing to what (I thought) I had originally booked! You were so patient and kind and I can't thank you enough. Juliet, I will definitely email you the next time that I or any family members need a flight anywhere! You are a true gem and I consider myself very lucky to have had you be the person who answered the phone when I called CheapOair. I am the Director of Human Resources. Not every day I meet someone who impresses me as much ass you have! Take care,
October02, 2010
Good job done... RUFUS... I have been the fortunate recipient of very patient service from Rufus. He was both accommodating and professional in resolving my problem. Rufus is ssa real asset to your business.
Mahboub
November30, 2010
Dear Rosalinda, I am one of your customers, probably you don't remember me but you were so kind and helpful I cannot forget you. You were so polite and sweet and went out of your way to help me.
Nagib
November30, 2010
Hi, Just want to express appreciation for the prompt and courteous service received from Hector with respect to this booking. Thanks a lot again! Sincerely,
Eldora
November28, 2010
To Whom It May Concern: I spoke with your representative, Kurtis, and he was so extremely helpful. I really appreciate being treated like you care about me, your customer, and will DEFINITELY look for flights with CheapOair again. Thank you for your service. Truly sincere,
Kenneth
November27, 2010
Today I had the opportunity to contact customer service regarding a booking through CheapOair. Asher answered my call. I commend Asher for his willingness to ensure my satisfaction. Because of this experience, I will recommend CheapOair to my friends.
Ginger
November23, 2010
Vidhi was very informative and helpful. thank you for your professional help.
November22, 2010
Dear Sir/Madam, We sent an email yesterday to express our gratitude to Stewart and Annora. Now we want to send another letter to express our special thanks to Lisa.
Vicky
November22, 2010
I'm writing to say thank you for the excellent service one of your representatives Kurtis has provided. He understood my needs right away without having to ask me to repeat the rather confusing request. I am very thankful for his service, patience and his attention to detail. He's very productive and efficient. Thank you again and I will come back. Kind Regards,
Silvia
November22, 2010
Hello, I just wanted to congratulate you on your online service. I found it very useful that you had live chat.
Tamas
November21, 2010
I just joined your club. I made my first reservation with your representative (I travel a lot so do my associates) I happen to be a press correspondent as well with a lot of traveling/reservation experience. This time the gentleman (Derry) deserves my commendation regarding my reservation. He went out of his way to help and advise me regarding my reservation and he tried to help me to find the most flexible and least expensive solution as well. We decided to use your services in the future as well.
Thomas
November21, 2010
We called to inquire about booking a flight. Anton was very professional and had a lot of patience with our questions and concerns. I would like to say thank you for having such great customer service! We booked our flight!!
Samad
November20, 2010
Thanks you very much Olaf for your excellent customer service. I asked you a lot of thing and you answered all of them patiently and correctly. This is my 1st time I get such good customer service. I am a frequent flyer. I fly a lot. When I want to book flight every time I like check with you. I appreciate your excellent and outstanding customer service. Regards
Kathy
November20, 2010
Kasimir helped me book a flight and was very helpful and patient with me as I had not booked a flight online before. I appreciate his help and courtesy.
November20, 2010
I just booked my flight thru your live chat with Apenson and he rocks. That was excellent customer service he even helped me choose the seat I am going be sitting in. I would take Apenson everywhere I went if I thought I could just for the customer service. I will recommend CheapOair to anyone who will listen to me Charlotte
Carlie
November19, 2010
I appreciate the amazing service I have received from CheapOair. Rafael is such a wonderful employee, and was very helpful!! I will definitely book through CheapOair in the future. Cheers!!
Alexander
November19, 2010
Thank you Sabrina for a beautiful job in changing my booking. Your patience and clear explanation helped me a lot. I can attest to the fact that you are a real asset to your company. From now on I will book my future flights with your company. Sincerely,
Marielou
November18, 2010
Hello, I wanted to take the time to let you know that your customer service rep, Ursula, was fantastic in helping me with a reservation. I can hardly express how incredibly patient she was with me. Ursula was more than willing to explain policies and answer all of my questions, even when I needed them explained more than once. Thank you
November18, 2010
Prior, Thank you so much for your help this morning it really made my day.Red
Jeff
November17, 2010
Dear CheapOair management: I am written to commend your customer service representative Ivy. She helped me resolve the problem politely and very efficiently. It is rare to see such good customer service, and I just had to write you, so that you would know how great Ivy is. Regards,
Krishna
November16, 2010
Hi Baxter,
I just wanted to pass on the appreciation for Angelo who did a wonderful job in helping me thru the booking process.
Thanks and Regards,
Richard
November16, 2010
Hi Prior, many thanks for the seat assignments and speedy service.
Colin
November16, 2010
I would like to extend my many thanks to Anderson for his help in booking my flight!!
Sonny
November15, 2010
Dear Sir/madam,
This is to express our gratitude to your company and your service reps Stewart, Annora who have helped us. Stewart solved our problem efficiently with a professional attitude. We will spread the word to encourage our friends to do business with your company.
Sincerely,
Praveen
November15, 2010
Hi, I booked a ticket with you. I worked with Nestor and he was really helpful, friendly and understanding. He was patient. I wish to book tickets again with CheapOair.com as I really like the customer service. Nestor was responsible and great and I would like to refer CheapOair.com to all my friends and classmates.
With Regards,
Rakesh
November14, 2010
Dear Sir/Madam,
I would like to commend Perry on his extremely high level of service. I found a great fare online and asked him to confirm that itinerary. Perry worked to secure and confirm my flights. He was very courteous, polite. I truly feel that he went above and beyond normal levels of customer service. Your company is fortunate to have such an employee that understands the value of customer service and most importantly delivers it at a high caliber. I purchased my ticket and will recommend your website to many of my family and friends.
Best Regards,
Darina
November13, 2010
To Whom It May Concern,
I have used your website and customer service several times for the past couple of years. I am always very pleased with the customer service assistance. I highly recommend your website to my friends.
Thank you.
Sincerely,
Laurette
November12, 2010
Dear Florian, I thank you for your superior service which will certainly cause me to return to CheapOair for arrangements for future trips. Good luck in all your work.
Madison Cooper
November11, 2010
Thank you for your help. I appreciate your kind words of assistance, and you were very helpful in offering advice.
Michael Maher
November10, 2010
Desiree, Thanks so much for your outstanding professional business manner in regard to my change of itinerary. It was certainly very nice talking with you. Thanks so much!
Sincerely,
Michael
November09, 2010
To whom it may concern, I am writing to say thank you to Remus and to tell you what a great employee you have! Remus is the customer service representative that helped me book a trip. Remus patiently waited and worked with me. He went above and beyond. Remus is the example of what a customer service representative should be and I cannot say enough good things about him. I will tell everyone to use CheapOair!! Sincerely,
Joshua
November09, 2010
Rosalinda- Thank you for your incredible service today. You are very good at your job. Best of luck to you.
Sammakai
November05, 2010
To Whom It May Concern, I am writing today to thank a service agent for an excellent customer service experience. I recently purchase airline tickets. I had visited numerous sites and talked to several travel agents and didn’t get the care and service that I received from CheapOair.com. Shantele was wonderful to work with. I was delighted to be on the phone with someone whose knowledge, respect, and sense of humor was much appreciated. Thank you for hiring people like Shantele and having them available to help your customers. I very much appreciate the excellent customer service your staff gives. As a result of the help I got today, I am recommended your site to all my family and friends, so that we can all use your services in the future. Again, thank you.
Sincerely,
Phil
November05, 2010
Archer, I can't thank you enough for the attentiveness I received on the phone yesterday in regards to my flight/car rental modifications. The Customer Service I received was absolutely outstanding. You're level of professionalism and courtesy was exceptional and I can't thank you enough. Kind regards,
Christopher
November05, 2010
Thank you very much you were extremely helpful on the booking of my flight and will be emailing you for assistance on my flights in the future. Once again thank you so very much,
Bernd
November05, 2010
Dear CheapOair team: My name is Bernd. Today, I was very happy and lucky to speak with Kasimir. Thank you for an amazing customer service to CheapOair. Happy day,
Marriam
November02, 2010
To Whom It May Concern, Hi my name is Marriam. Rochester did an amazing job and should be rewarded for it. I thank Rochester very much. Thank You,
Jerad
November01, 2010
Good job done... RUFUS... I have been the fortunate recipient of very patient service from Rufus. He was both accommodating and professional in resolving my problem. Rufus is a real asset to your business.
Mike
December31, 2010
Desiree did a great job and you are very nice. You should get a big raise and a promotion. Thanks for everything, Desiree. You're awesome.
Carol
December31, 2010
You are fortunate to have an employee like Edgar who will listen and be flexible enough to address issues and produce solutions for your customers. I will continue to do business; I will refer business because of Edgar. Now I say thank you to all the employees at the CheapOair. And, you are lucky to have Edgar.
Larry
December31, 2010
Would like to provide my appreciation for the fine service from an agent named "Sammy". He was very courteous, patient and most helpful.
Abdul
December31, 2010
Jaxon was calm, listening and very professional. He did his best to help me out and get the tickets confirmed. I strongly believe it was a very good experience working with Jaxon.
Elsie
December31, 2010
Thank you very much Louie. You have been very helpful and very courteous. You are a real asset to the company. Again thank you!!
Erika
December31, 2010
It was a great pleasure to talk to Pascal, and work with You on the change on my existing reservation. You were fast, very polite, kind and successful during the whole conversation, making me unworried and calm. I'm so much satisfied, thank you so much, and CheapOair as well, having you as a great Employer.
I'll always try to keep your service, whenever I'll travel, and I'll also recommend CheapOair to everybody, who I can.
KC
December30, 2010
To whom this concerns:
I was on the phone this morning with Jaxon who was very patient and extremely helpful to get me the reservations I really wanted. Jaxon was so competent and very nice through the whole process. I have never encountered another person in this online industry that was so generous. Thank you for training your employees well and for hiring such great people. I will definitely use CheapOair again. Sincerely
Crena
December29, 2010
To whom it may concern, I am writing to you about one of your employees Terry Johnson. He was a tremendous help with accommodating my flights. He truly cared about the situation I was in and tried everything to help me. Terry is a great employee and I thank him for all his hard work and patience.
John
December28, 2010
Dear Davon, Thank you for your assistance with the itinerary changes. Your concern and efforts on our behalf were priceless. CheapOair should be proud having you on their team.
Georgia
December27, 2010
Dear Pansy, Thank you for your kindness and prompt action. I am most impressed with the kindness and efficiency of CheapOair. I shall be using your good company as my first choice from now on. Thank you again for your kindness.
Manuel
December26, 2010
I am one of the customer of CheapOair and I had a smooth and fast transaction with Allison Jones. She explained to me every detail and helped me a lot in cancellations of ticket and booking a new flight. She's considerate and generous to a customer needing a service from your company. She understands what I need for booking. Overall, she's an excellent customer representative to do business with.
Victor
December26, 2010
I would like to commend Valentine Adams. We sent an emergency email to CheapOair because of a missed flight. Valentine responded by phone to me within only a few minutes and very smoothly and professionally resolved our problem in a very satisfactory manner. I can assure you that this service is very important for travel and has made a big difference for the success of our travel plans.
Elizabeth
December25, 2010
I just wanted to let you know how helpful Deon was as well as the other people that I spoke to. Thank you very much and be assured I will again use your company in the future and will recommend it to others.
Andrew
December24, 2010
Thank you so much Amelia for helping get that other flight! You were very patient and kind. I really appreciated it.
Nancy
December24, 2010
Just a note to say how pleased I am today with the help Leida gave me in changing the return flight portion of a round-trip ticket. She was very fast, accurate, and friendly! Not only that, but she found us an excellent price. Thanks for hiring such an efficient agent! Thanks again.
Teri
December24, 2010
Natasha was such a pleasure to work with today. She was very professional and extremely helpful. I found her to be very knowledgeable. This is what great customer service is about. She told me the options we had available at this time. It was a great comfort to have some as kind and attentive as Natasha to take care of our needs. A big thank you to Natasha. She is a huge asset to you. Thank you for the great service.
Jameelah
December22, 2010
I, Jameelah Al-Kawi, would like to take this opportunity to commend Fernando Salazar for the excellent customer service that he provided to me. Mr. Salazar handled my request and concerns with a level of professionalism that is lacking in today's customer service field. I would like to say, "Thank You" to Mr. Salazar for going the extra mile. Mr. Salazar is definitely an asset to your company.
Deborah L
December22, 2010
My hat is off to Mr. Schulyer Wilson who helped me with my tickets a few weeks ago. This young man is "on the ball" and very nice to work with. You are very fortunate to have him in your employment.
Dave
December22, 2010
Thank you CheapOair for fixing my itinerary, it was frustrating on my part but I m just a human. Thanks a lot and Merry Christmas and happy New Year guys!
Roger and Debera
December21, 2010
Good Morning Kenton: Kenton, thank you for your kind assistance with this matter, greatly appreciated. We both want to give our thanks to you for your kind assistance with the booking of our ticket. I will close for now, and thanks again.
Angelique
December21, 2010
I spoke to Juliet Sam and I was so impressed with the quality of the service that she offered to me. Not only did she give me the option of getting a refund; I also saved by booking my trip in February instead. She dealt with Airline and acted as my "traveling agent lawyer". Which I am very grateful for.
You can feel honored to have a dedicated and optimistic employee like Juliet.
Thank you for the great service! I will be using CheapOair in the near future.
Ruby
December21, 2010
I wanted to take the time to say thank you for the amazing job that a customer service rep named Valerie Hayes has done. I was attempting to book a flight on line and somehow I messed up bad! I called and Valerie was on the line and not only booked my flight cheaper than I had originally thought, but we were disconnected and she took the time to call me back and make sure I was home for Christmas with my children. On a personal note-Valerie you really are a very special person and my angel. Bless you.
Happy to go home
Holly
December21, 2010
Adler was just what I needed. His calm voice was reassuring, and his patience was greatly appreciated. His knowledge and information was impeccable. I honestly cannot express how much I appreciate his help with booking my flight from Kalispell, Montana to Istanbul, Turkey. I wanted to recognize him for all of his efforts, and I hope that you will recognize him as well.
Suraj
December19, 2010
Thank you for having done this. I was a little pissed off with the airlines.
I really appreciate your patience, in dealing with me in such a situation. I really appreciate all
your sincere efforts to get me on the next earliest flight. Please take this
as a note of appreciation for your sincere and commendable efforts.
Amonu
December18, 2010
Thank you very much Pascal for your knowledgeable and caring service today! I am
really thankful for all of your help in sorting out my sister's flight. I've used other websites in the past, but after today, I will only consider CheapOair.com when purchasing tickets because I know I can depend on your outstanding service delivery!
Once again, thank you and CheapOair.com is very lucky to have you on its team.
Candy
December18, 2010
I had called CheapOair yesterday and spoke to Alban about my sister (Mary Lauth) in India trying to get home on an earlier flight. You sent her an e-mail and have since been in touch with her.
Words cannot express just how grateful I am for your help. It had felt like a daunting task on my end until I spoke to you. My sincerest thanks.
Lauri
December18, 2010
Alger was very patient and calm. He has got a wonderful quality and very helpful with excellent customer service.
Marie
December17, 2010
I want to tell you about a job so well done, it deserves praise! This kind of customer service is the stuff fantasies are made of. Thank you so very much for all your help and please cc: copies of this to both Jana and Yvonne's managers and place this in their employment file.
I will tell this story frequently whenever the opportunity arises to recommend CheapOair and their excellent service.
Elizabeth
December16, 2010
To Whom It May Concern:
I would like to commend Mary Ann Bucanon for outstanding customer service. She went above and beyond the call of duty to secure a new flight for me at the cheapest available price. I have never received such attentive, thoughtful service. CheapOair has exceeded my expectations and I will continue to use your services for my future travel arrangements.
Best Wishes.
Tracy
December15, 2010
Thank you for excellent service and professional job Dennis Romany has shown to me and my wife. Thank you for the patience. Merry Christmas to you and your family.
Jackie
December15, 2010
I would like to issue feedback on working with Robinson to change my flight. He was courteous and did the best to meet my travel needs. Robinson helped me save hundreds of dollars worth of extra expenses. I am sincerely grateful that CheapOair has people like Robinson to help us when we find ourselves in rather unpleasant travel bind.
Tom
December15, 2010
I would like to thank you for the help I received today through your customer service department. I made a mistake and your staff expeditiously fixed the problem; with all being courteous and well informed. Please keep up the good work.
Patricia
December14, 2010
I can't believe Max did such a wonderful job getting me airfare that I could afford so I could have my son home for Christmas! This will be the first time in 12 years that I will have all of my children together for Christmas and means more to me than I can express with words! Please add a note to Max's file about his wonderful customer service! I can't be happier with the results! Thank you again, Max, for making my Christmas such a wonderful holiday!
Suzy
December14, 2010
Valentine, we appreciate your professional and courteous manner in speaking with me. Thank you,
Dana
December13, 2010
I just wanted to take a moment and tell you how wonderful your employee Marilynn Saavedra has been. On two different ocassions, Marilynn was gracious and incredibly patient with my requests. I just thought that someone should know how nice is it to have such an exemplary service from a kind individual during the time when it seems lacking in most. Thank you very much for the time and services.
Nathan
December13, 2010
Virgil was extremely nice and helpful. I was hesitant to contact because of my nightmares while changing reservations with the airlines but Virgil was extremely patient. Virgil's patience, knowledge and professionalism were a wonderful experience for me. This experience has made me a CheapOair customer for life. In the past I have searched all sites and CheapOair has been the best over prices and now CheapOair is the best over customer service. I thank Virgil for all his help and commend his professional attitude.
Dawn
December12, 2010
Just wanted you to know that a representative named Prudence was extremely helpful and kind in helping me out when I had a big problem with my baggage.
Janice
December12, 2010
Fast Service was Great. Thanks!
Richard
December11, 2010
Wow, The best travel company ever. Love your website, speed of booking & overall service. Great job! You have a whole family of new customers.
Nilo
December11, 2010
Rodney, Thank you very much for all the effort you have put into accommodating my complicated requests. I greatly appreciate such help and it is the best help I have ever had from any airline. I will choose CheapOair for all of my future flight searches. I hope you are rewarded for your great work.Please forward this to your manager(s) for me.
Liza
December11, 2010
You are an airline related service business which REALLY does care about the customer! Your 24/7 phone line was answered quickly by a kind and extremely helpful representative. My problem was addressed and resolved in a matter of minutes. Thank you Robinson and CheapOair!
Ellen
December10, 2010
To Whom it May Concern:
After spending a long time searching the web for flights that met my schedule requirements, I made a call. "Aiden's" prompt suggestion of several alternative flights was most welcome.He appeared to naturally maintain a friendly tone of voice and whenever I had as question or concern, he immediately responded in a way that indicated that he both understood and cared about me being able to meet my schedule. Aiden represents the best of customer service: competence, caring, and being a good listener. I congratulate you for adding him to your team and I hope that his excellent work is acknowledged.
Vijaya
December10, 2010
Hello Kayne, and Armand, Today I had the opportunity to speak with Maynard, one of your associates. I am sending this mail to notify you how efficient he was. He was courteous and committed. He also made sure the Airlines had the reservation. Cheers and thank you.
Thanks!
Svetlana
December10, 2010
Services provided by her were better than the agencies in the past
Jane
December10, 2010
Dear Sir/Madam; I am sending this e-mail to give you notification of the exceptional service I received today from one of your agents, Dermot. Dermot was courteous, very knowledgeable about all aspects of the service he provided and very considerate with his understanding of my needs, it was a pleasure speaking with him this evening. Thank you and CheapOair really did have the best prices on flights from all others I researched. Happy Holidays.
Thanks!
December10, 2010
Karen was super awesome and solved my issue when a flight I was booking to travel with my lady suddenly sold out leaving me stuck. Thank you Karen!!
Mandy
December10, 2010
Great service all the way around
Keith
December10, 2010
Karen was super awesome. Thank you Karen!!
Adrian
December09, 2010
Thank You. You are a Life saver.
Bill
December08, 2010
I am impressed with CheapOair. I heard about it from a friend. I found the prices super low, but more impressive, the Customer Service called me. Excellent
Sasha
December07, 2010
I just wanted to give a round of applause for Angela! The whole process went smoothly and that I was happy. She is an outstanding employee. Thanks so much!
Danielle
December07, 2010
The customer service was impeccable. I spoke with Vita and Nigel concerning a matter and they were very, very helpful. Wonderful customer service representatives.
Judy
December07, 2010
I was on your website trying to book a ticket. I was happy to find your number on the site so I called. He was so polite and patient. He even gave me a deal!
Abril
December06, 2010
I cannot stress enough how amazing and helpful Dallin was, he answered all my questions and was extremely polite at ALL TIMES!! Thank You SO much Dallin you are the best!!
Dorothy
December05, 2010
I just want to express my thanks to Valentine for all the time and effort he spend on my behalf. In this day and age customer service is truly a thing of the past except at CheapOair. I can't tell you how much I appreciate the effort made by CheapOair and Valentine on my behalf. Again, thank you for your diligence and you have a very grateful customer. I will definitely use your company because of the great customer service I received, A Very Happy Customer
Smita
December03, 2010
I would like to review the service of your agent Shantelle. She did more than required to assist me an provided me with all the information i needed to make a decision regarding my flight timings and hours. I really appreciate her help.
T
December03, 2010
Thank you !!! Very happy with your service and price!!!
Nagib
December03, 2010
Hi, Just want to express appreciation for the prompt and courteous service received from Hector. Hector was very quick and accurate in making the necessary changes. Thanks a lot again! Sincerely.
Joseph
December02, 2010
Dear friends: I recently used your company for help in getting a ticket to fly internationaly. I was very lucky to have a positive experience with Ivan. I will tell all my friends and family about your company. I look forward to futher business with your company. Thank You very much
Dashdendev
December02, 2010
Dear CheapOair! I just had the best customer service chat with Vincenzo!! Vincenzo truly helped me and sent me the new itinerary within 10 minutes which was amazing. I give a round of applause to Vincenzo! Great JOB! Thank you!
Charles
December02, 2010
Dear CheapOair Administration: I am sending this communication to express Appreciation and Gratitude for CheapOair Representative Schuyler due to the first-rate, magnificent helpful service of Schuyler. He was most courteous and helpful in assisting me with my flights. He provided appreciated support and confidence to successfully complete my transaction. Thank you for having such a special person and outstanding Representative. Aloha and Happy Holidays.
Last month, (Dec 08), I looked online for inexpensive international flights when I came across CheapOair. At first, I was a little nervous about buying a ticket online; especially since this was my first international flight. But I must admit that I am very happy that I used CheapOair. You offered the best rate for my destination and when I called your 8000 number with questions your staff was very friendly on the phone and made excellent suggestions. I saved hundreds of dollars and got great service.
Thanks
Elaine L
January22, 2009
Germain was very helpful, kind and professional with our car rental, extra night stay and flight change... You have a very courteous and great employee! Thank-you again for all you did to help us after RCI changed our traveling dates without informing us...you helped relieve alot of anxiety to help us out of our dilemma.
Thanks
Alessandro
February17, 2009
Dear Sir/Madam
I would like very much congratulate and award one of you Representative for a well done job! Mr James Fonovich CheapOair.com representative in New York Has been an excellent helper, It did run an extra mile to fix a problem that arise with one of the Airline booked on my fly to Brazil. Is customer service experience are superlative, where I will anticipate a long relationship on all my future business and vacations trips.
Regard
Adrienne
March27, 2009
Sir/Madam,
All of my reservation through CheapOair were excellent. The rates were great, the service was great, and thus my trip was great. Thank you so much.
I will definitely use your services again.
Esther M.
March12, 2009
Dear Shelly,
I don't know how to thank you for your assistance in arranging my trip to LA. Before I spoke to you, I had given up even trying to arrange a trip and the rates had increased considerably in just one day. I was extremely frustrated with all the online companies and their promises. When I contacted your company, I had little hope for there being any difference between your company and the others.
However, your professional manner and patience with helping me made the entire experience a pleasure. I was surprised that a "discount" service would offer such personal assistance. I don't know how to thank you for arranging a trip that I had truly given up on. Your knowledge and professionalism was outstanding. The thing that especially impressed me was your kindness and patience. You are truly an asset to your employer and your company.
Respectfully
Sorry no Customer feedback is available for this month
Lisa K.
May13, 2009
To Whom It May Concern
I am writing to complement the service I received from an employee by the name of "Sheena" on May 6th of this year. I needed to get all 7 of my group on the same flight and naturally at the best price possible. Sheena was having trouble initially doing this so she told me that she would do some additional checking and call me back. She did call me back and was able to get all of us on a great flight with minimal layover time and for a decent fare. I thought you should know what a nice job she did and that Sheena should be commended for providing such excellent service. I have never booked through the internet but being able to work with someone like Sheena made the process much easier and encourages me to do it again. Thank you.
Sincerely,
Tim E.
May06, 2009
Hello,
I am writing to express my extreme gratitude for the professional and corteous service of your employee Theresa. Theresa assisted me on 5/6/09 with air and car reservations for 7 adults and 3 infants from LAX to ATL. Theresa was able to find fares for me that were far less than those I was able to find on your site withour her assistance.
Sincerely,
Ingrid
June29, 2009
Hi,
I am writing to complement and thank your customer service representative, Norton.
Norton was very professional and courteous, and helped me resolved my problem. I am extremely satisfied with CheapOair.com customer service.
Great job! Thanks!
Georgia
June25, 2009
Hi,
I wish to complement Perry Johnson on this patience and professionalism will assisting me with my reservation today. I wish to thank him for his outstanding help. He assisted me with my reservations.
Thank you,
Kim
June24, 2009
Hi,
I had a great experience with CheapOair - I made a mistake in my online reservations and Iris Rivera took care of it with little stress - she was very helpful and understanding which was great!
Thanks,
Lisa K.
June17, 2009
To Whom It May Concern,
I am writing to complement the service I received from an employee by the name of "Sheena" on May 6th of this year. I needed to get all 7 of my group on the same flight and naturally at the best price possible. Sheena was having trouble initially doing this so she told me that she would do some additional checking and call me back. She did call me back and was able to get all of us on a great flight with minimal layover time and for a decent fare. I thought you should know what a nice job she did and that Sheena should be commended for providing such excellent service. I have never booked through the internet but being able to work with someone like Sheena made the process much easier and encourages me to do it again. Thank you.
Sincerely,
Colin C
June17, 2009
Hi,
I wanted to take the time to thank and commend a customer service representative, who helped me with changes to my flight.
In short, I was to return to Montreal, Canada from Sydney Australia and required a date change for the 14th of May.
After spending some great time with me at least an hour finding the best deal, providing an insight on best days to fly and after granting me a discount on my request, I successfully booked my ticket
Marco was always polite, just wanted to praise him for his work that day and professionalism.
Hope to continue and deal with CheapOair in the future
Sincerely,
Anonymous
June17, 2009
Hi,
I had occasion to deal with your company about a booking problem. Talked to agent Suzie, and though the problem was complicated, she was able to resolve it in a thoroughly professional manner. Unfortunately, my cell phone battery died before we could finish our business. Even with the disconnect, Suzie completed resolving the issue. Please pass to Suzie my sincere thanks for a job well done.
Though this is my first use of your company, I am impressed with the service provided and will be more than happy to recommend CheapOair to all my friends and family.
Thank you.,
Audrey
June04, 2009
Hi,
I am writing to let you know how impressed I am with your incredibly low prices; I can't believe that I am actually able to take a trip that is really necessary for me. Thanks for the easy site and great service and cheap rates. It all makes me feel very confident!
Sincerely,
Janine
July29, 2009
Thank you to Percy for good customer service and working to correct an error that was made when booking a ticket.
Percy worked with the airline to waive the "change fee" for an error in thatthe origin and destination cities were reversed on the day of travel. Although the error was caught immediately on the confirmation e-mail, I was initially told it would be a $400 "change fee" to correct this booking error. Percy called the airline to waive the charges.
Until Percy solved this problem I was vowing that I would never use CheapOair again and I would give it very negative reviews to friends and family. Percy changed my mind.
Thank you to Percy for going the extra mile.
Jacqlynn
July29, 2009
I wanted to let you know what an assest Desiree is at CheapOair. There was a problem with change in our flight that Delta Airlines re-routed us on our Labor Day weekend travel. Desiree was nice enough to take her time and find a solution to Delta's crazy re-routing. She saved us lots of time and headaches. She was so congenial and made my experience with your company professional and pleasant.
I thought you should know what a gem you have in Desiree!
Sincerely,
Avinash
July29, 2009
CheapOair is simply the best. They have the best deals on air tickets. They have excellent customer service. They'll also hook you up with world class airlines like Virgin Atlantic and so on. Canada likes CheapOair!
Thank you!
Rowela
July27, 2009
To whom it may concern:
I'd like to acknowledge Nancy for helping me out on my booking. She helped me find a flight that would work with my mom's itenerary. which was already booked. She was very patient and polite. I really appreciate all her help. Your company is lucky to have her.
Thank you!
Patricio T.
July27, 2009
During my last visit to Rome - June 14-18, 2009, I stayed at the Mocenigo Vatican Suites. I was somewhat hesitant since the property did not indicate many stars. This property was clean, comfortable, centrally located, and staff was extremely helpful in all respects. I will be travelling in September, 2009 and will again book at Mocenigo Vatican Suites. For the price and assistance, it has my vote.
Thank you!
Kara B.
July27, 2009
I would like to thank Lauren from New York who helped me so much today. I had several frustrating issues trying to get my reservations taken care of and almost gave up but she jumped right in , took the lead and before I knew it my issues were resolved. She was fantastic as she called me back a couple times letting me know what was going on and what she had to do to take care of completing my flights. Once Laren helped me everything was great.
Mario A.
July27, 2009
I sincerely want to thank the whole team that makes it posaible to get a good deal on any travel plan. I feel special because of the awesome service you provide.......
Sincerely,
Giovanni V.
July27, 2009
Hi, I want to say THANK YOU CARMEN for your time and pacience to help me and my family. You were just the perfect customer service assisttant that I needed for that time, onde more time THANK YOU CARMEN. God Bless you and yours co-workers!
Marichou
July27, 2009
I would like to inform your office of the excellent service that Ms. Deon had rendered when I made my flight reservation through phone on July 21, 2009.
On that day, I received an unexpected news and I needed to purchase a ticket for my family back to the Philippines. Being in that unpleasant situation and having limited financial resources to purchase the airline tickets, Ms. Deon remained so calmed while she was navigating the computer looking for the cheapest airline ticket the would fit my budget. She stayed with me for almost an hour in doing the process. Ms. Deon showed compassion and professionalism while she was working on my case. Indeed she was able to deliver the mission, vision and purpose of your company which is to deliver the highest quality of service that would meet the expectations and needs of your customers. She is indeed an excellent example that should be emulated by other workers of her same profession. Her compassion and heart in delivering services of CheapOair indeed had influenced me positively on the time that I was so frustrated due to the situation that I was at that time.
I would like to request that she be recognized with her loyalty and dedication to your company and mostly to your clients. CheapOair indeed offers the cheapest fare at the highest and best quality of service through the professionalism of your employees. Thumbs up and congratulations for having and employee like Ms. Deon. She is indeed a very valuable member of your company and should really be treasured and taken care of.
Diane
July20, 2009
To Whom it may concern,
I am writing to commend your company on the service I received from Percy, your supervisor recently. He was caring, compassionate, knowledgeable and tremendously patient. I feel very fortunate to have been able to deal with him and hope you will convey to him my heartfelt thanks and appreciation for performing his job so well. Employees like him are to be valued!
Sincerely,
Richard & Triezah
July20, 2009
I wish to thank Ivey on her patience & professionlism on assisting me with my reservation today. Keep up your good job. Thank You again
Anonymous
July14, 2009
Hi,
Evon Foster has helped me with an absolute hopeless and could have been quite a huge loss to my daughter's uncle Bob W. purchase from US Airways. We have purchased tickets for youth under 15 before and flown on other airlines. It was so hard to even get them to work with us and Evon used his customer service skills and savvy to get them to agree to give Bob W. a complete refund. What good news in such difficult circumstances we faced: possibly loosing the entire ticket of 701.00!!! Evon Foster saved this customer! Thanks to him we can get a refund in reasonable time and get another flight on an airline without such strict policies of flying youth or minors. I wish to thank you for hiring Evon Foster! He saved us great loss.
Thanks to you Evon and may you continue to serve all your customers with such high standanrds and fair treatment!!
Tami R.
July09, 2009
Hi,
I was tryng to book an overseas flight and was running into some problems.....Alden from CheapOair called me back and went above and beyond to help me out. He was fabulous and helped me tremendously with a difficult situation. A huge thank-you to Alden!
Janice H.
July09, 2009
Hi,
I just wanted to say that my very first time using your service I typed the second traveler's name incorrectly on the booking. A young man named Theodor was very patient and helped me get is corrected. As a result I used the service to make another booking the next day and will continue to use your service.
Thank you,
David B.
July09, 2009
Hi,
I have used CheapOair for all my travel needs, and intend to continue doing so.I think you are a great company and have made travel arrangements for me and my family very easy to do.
Many Mahalos, and look forward to doing business in the future !!!
Aloha, sincerely,
Matthew
July09, 2009
Hi,
I just wanted to say how great Tad has been the last few times in working with him. He seems very honest and upfront with all of my questions and has gone above and beyond for me and my family the last few times we have spoke!
Thank you for having Customer Service oriented personnel on your staff … as it is a GREAT relief from a consumers end!
Tad has taken his time with me and his communication is great!
Thank you again!
Anonymous
July09, 2009
Hi,
I wanted to let you know how satisfied I was with they conversation I had with Dana regarding a flight reservation change. She was very helpful and patient with me. She also assisted me with a car rental after the change. And that says a lot!
Thank you,
Frank M.
July07, 2009
Hi,
I needed to confirm what my flight arrangements were for the July 3 flight. I was calling around 5 PM on July 2 when I was connected to Brittany Wells. She was polite when answering the phone and gave a good, brief introduction who she was. After working with me and the airline (probably about 45 minutes), she had everything taken care of (including giving me the number to the airline so I could verify and change seat assignments). It is unfortunate the flight was changed, but she made the experience very pleasant. People like her will keep me coming back to your company for future travel arrangements. I hope all my future dealing with your company are as pleasant as this.
Thank you,
Gail M.
July02, 2009
To whom it may concern,
My compliments and appreciation to Cambell who this evening made a difficult situation turn into something quite pleasant. Being a business owner myself I work hard at not forgetting the human element and the importance of giving service. Cambell made a effort to hear our about an error that was made and worked hard to help us make changes. He is a gift to your organization and I hope this can be recognized.
Thank you again Cambell,
Mauricio
August31, 2009
I want to thank Terry Johnson for the outstanding Customer Service provided by him helping me correcting my wife first name on my booking.
Thank you very much.August 31, 2009 Hi Renzo, It was a great pleasure to talk to you. I appreciate your patience and also your effort to provide me the best service based on my preference I am very happy and am looking forward to utilize your services for my future travel plans.
Keep going !!!!!!!!!!!
Debbie
August28, 2009
On August 18, 2008 I made some reservations through CheapOair and unfortunately I made a horrendous error on the dates and my son caught it for me. So I called this a.m. to get things corrected and I talked to a young lady by the name of Tracy and she was the best ever. She remained very patient and worked with me until she was able to find me other travel arrangements that coincided pretty much with my initial booking and the additional costs were reasonable.
It has been a long time since I have had good customer service like that. Tracy kudos to you, and thank you so very much.
Best Regards,August 28, 2009 I am very happy with the service your staff, especially Mr. Norton. I had a bid problem, and he resolve it and me and my wife caught our flight. I AM HAPPY TO SAY, YOUR TEAM IS PROVIDING "EXCELLENT SERVICE."August 28, 2009 Thanks CheapOair for handling my flight and car rental. my representative was great. He called back in a timely manner, and very professional. He went over and answered all of my questions in detail he was very patient with me. again with representatives like him you cant go wrong. I will use your services again in the near furture.
Nancy
August27, 2009
I booked flights to Miami and then read my email. My sister is paying for the Miami - La Romana - Miami part of my trip. I had just hit book when I read her email and it said we would stay in La Romana until the following Thursday. I had booked my return flights for Tuesday I called and Davy was my agent/customer service Rep. He was wonderful. He changed my flights home and was so fun on the phone.
I've never used CheapOair before because I usually use miles from American Airlines, however, I've used them all. Your prices were 1/2 what American quoted me and your customer service reps are great.
You have made a new customer with this transaction.
Thank you and please let Davy Jones that he made my experience with you a pleasure. We are always quick to write when we are pissed, we should be just as quick to write when we are happy with the service we get.
Sincerely yours,
Rina
August24, 2009
I have just booked a business class ticket (New York - Delhi - New York) through your company and would like to commend travel agent Pierre for his efficiency and his excellent inter-personal skills.
Thank you and best regards,
Anthony
August24, 2009
Hi,
Thanks, for your customer service. you guys excellent services.
J. C.
August18, 2009
Everything was great! This website is absolutely one of the best in the internet. I was amaze by the price i was able to get compared to other websites. CheapOair will from now on be my primary source for booking the deals i wish to receive in the future.
K.B
August17, 2009
Hi,
Easy navigation on site. Great Customer Service. Best price detective structure on web.
Thanks you!
Prana D
August17, 2009
CheapOair got me the best deal to the caribbean, while all other websites were offering deals from over $530... I paid for a flight round trip to Haiti (last minute) from Fort Lauderdale for only $299. They saved me over $250!!! I couldnt believe it!!!!
Brett C
August17, 2009
Hi,
I just wanted to say commend one of your service people for the great work he did tonight. Somehow, I made a mistake in my booking, and called your helpline, it was within 5 minutes of receiving the confirmation. I spoke with EVON FOSTER, he was fantastic. Very helpful, courteous and polite, and will certainly keep me looking for flights with your website!!
Many thanks for your time, please pass along my thanks to his supervisor/s!
Jay O
August13, 2009
Dear Ming:
Thank you so much for your assistance in resolving my flight scheduling problem yesterday. In this day and age of impersonal business relations, you are indeed an exemplar of what customer service should be. Keep up with the good work!
Sean M
August13, 2009
Dear CheapOair Management,
As a business man that deals internationally and books my own travel this e mail is a testament of a job well Done. Deon helped me out of a jam, I needed to change the return date on return trip from London which was booked on the 10 of August. Due to Credit credit limit and all my out going expenses if she did not take the extra time to assist me I am certain to have had many problems. I have booked with many companies and subsequently have made changes, at no time have I received such a professional nice person that under the circumstances and pressures of my communications from Portugal hampered and my skype account dwindling fast she was able to give me her e mail address in case the time had run out.
Needless to say I will use your company whenever possible and please give Deon kudos she deserves because if the rest of the staff handles calls in this manner you will see a spike in your business. I have take the time well after 2:00 am in the morning.
Thanks Deon!
Getnet
August10, 2009
Dear Sir or Madam:
I booked a reservation on line on 8/7/9 with error and wanted that reservation to be corrected on 8/9/9. I called your company and spoke with Ms. Wiolet. She assisted me with my problem with high integrity and great customer service. I would like to acknowledge her performance and great customer service I received. I am grateful for that. Please convey my gratitude and appreciation to your employee Ms. Wiolet
Thank you,
Rupali
August10, 2009
Hi,
I want to Thank Miss Agnes for the fantastic support she provided today. I called up American airlines, UK embassy, airports for helping me out. But it was of no use and i had almost thought that my vacation would be canceled. But thanks to Miss Agnes. She helped me and saved me. Words are not sufficient to express my gratitude. She went an extra mile by connecting to the AA customer support and guiding them too.
Your are really lucky to have people like Miss Agnes who help their customers and make them believe in CheapOair.
Thank you CheapOair.
Asher
August06, 2009
I just want to say a sincere thanks to all you Guys. I came through the web site www. dealsannex. com and was looking fo the ticket to Toronto-London. I was very happy when I booked the ticket from your web site and got a great deal. Your serivce and proces are really good.
Elana
August03, 2009
I would like to let you know that I have worked on a trip with your employee, Neville. He was so positive and amazing working with me and understanding my problems and getting things done. He was able to stay on the line for so long, and I know that he tried his best on everything.
Please make sure he gets credited for all of his amazing service. He truly exemplified a customer service representative. Any accommodations that could be made to him would be fantastic.
I can't wait to book further travel for my family, friends and I with CheapOair!!
Anonymous
August03, 2009
I really want to take this time to thank Wiolet for the excellent service she gave me. She was very professional, genuine and friendly. What shocked me the most was she never gave up when things weren't going so well, matter of fact, she hung in for a day and half working so hard in order to help in finding a flight for me. Just because of her service, I will love to continue using CheapOair to get my flights in the future and will definitely let all my friends and family members know about the great service I received. "She deservs to be the employee of the month.
Thank you!
Patricia
August03, 2009
Dear CheapOair Representative,
I want to let you know how much I appreciate the efforts of one of your employee's, Nola. I have a booking through CheapOair from Santiago, Chile to San Francisco and due to a schedule change by Avianca Airlines my traveling companion and I would miss our connection from Los Angelos to San Francisco.
When I was contacted by Avianca I called your 800 number last week and was told I'd be called by your Reschedule Dept. within 48 hours. I waited over 72 hours but no phone call. Since I'll be tied up this coming week I wanted to get this resolved so I called the 800 # again and was connected with Nola.
I am so pleased she really listened to my concerns and resolved the matter to my satisfaction. I now have peace of mind and can concentrate on other important issues I need to deal with this week. Please, thank Nola for me. You are fortunate to have such a professional representative for your company. I will certainly recommend your services to others.
Sincerely,
Bobboy
August03, 2009
Great site, great holiday I had with yourselves.
Many thanks.
Steve
September29, 2009
I have been very happy with your service!
Mary
September29, 2009
Thanks for the cheap fares!
Robert
September28, 2009
Everything was good
Terri
September28, 2009
I have only used your site once and was very pleased with the total service package. Thank you.
George
September28, 2009
Keep up the great work. Advocate Traveler.
Margaret
September28, 2009
Dear Nestor, Thank you so much for your attention to this matter. I know this wasn't easy for you and I appreciate all the effort you put forth. You have shown true customer service, and I truly appreciate it. Because of your attentive service, I will recommend CheapOair to my friends.
Sincerely,
Patricia
September28, 2009
Tcontent2m It May Concern, I would like to commend your employee Petra. She helped me with a problem. She was patient and courteous. In the past, I have shied away from buying any airline tickets other than directly from the airlines because I thought if you had a problem, you were out of luck. She made me a fan of CheapOair.
Yours truly,
Paula
September28, 2009
I want to commend Ming Yiu for his professional, knowledgeable, and courteous handling of my cancellation and rebooking. This man is a valuable asset to your company.
Sincerely,
Sergei
September27, 2009
Good job guys. Thanx
Arita
September25, 2009
I would like to commend Evon Foster on a job WELL DONE!!!!!! I was looking for a cheap airline ticket for me and my two kids so that we could fly to Colorado to be with my husband because he lost his mother today. I was pleasantly surprised at the superior customer service that was provided to me by Mr. Foster. He was extremely sensitive and he went out of his way to make sure that we were able to get the lowest price possible for me and my family. It was such a pleasure doing business with him and I will tell all of my family, friends, and co workers about my KUDOS to him for a job well done. We need more people like Mr. Foster in the service field. Please commend him on a job WELL DONE!!!!!!!
Kathyrn
September25, 2009
I really appreciate all of the coupons available.
Corey
September25, 2009
Tcontent2m it may concern,
I recently was trying to book a flight to Indonesia online. I experienced trouble with the internet and upon trying to relocate the same flight, I could not. I contacted customer service and spoke with EVON FOSTER. He found my same flight, booked it and sent my confirmation and e-tickets rather quickly. I am very pleased with your service and Mr. foster's professionalism and etiquette during this transaction. I will not hesitate to let my friends know about your service. And will be most comfortable as a repeat customer.
Thank you.
Maryann
September25, 2009
Dear Sir/Madam, I want to tell you what a wonderful job Adler did on assisting me with my travel matter. He was extremely polite, patient, resourceful and provided a great solution that met my needs. He was absolutely fantastic! I thank him for his help and thank you for employing such a talented person.
Sincerely,
Steve & Rosemarie
September25, 2009
Davy, First off, we cannot thank you enough for your patience and professionalism in sorting out our complicated air travel requirements. We made this a difficult task due to our requirements and you were unwavering in your customer service attitude and commitment to satisfy our needs. Thanks so much. Thanks once again Davy.
Continued best wishes,
Patricia
September25, 2009
Tcontent2m It May Concern,
I would like to commend your employee Petra. She helped me with a problem. She was patient and courteous. In the past, I have shied away from buying any airline tickets other than directly from the airlines because I thought if you had a problem, you were out of luck. She made me a fan of CheapOair.
Yours truly,
Meena
September25, 2009
Good Price
Marlene
September25, 2009
I am thrilled to discover CheapOair. My service experience with Atherton was very through, polite and he was very thorough in my flight, insurance, and car rental. (New paragraph) I will be using your wonderful service again at my earliest opportunity.
Thank you,
Ketul
September25, 2009
Good Day, I would like to recognize an employee, Hector, for doing a fantastic job. He not only stayed on the phone throughout my phone call and assisted me and was extremely resourceful. Hector, thank you very much for your assistance. Customer service, above and beyond!
William
September25, 2009
Just want to thank you again for your excellent service and prices and thanks for the $20 off coupon I hope I get a chance to travel
William
September25, 2009
A friend told me about your site and I am very pleased with it. I have told many of my friends about it. Keep up the good work. Your prices on such short notice are very reasonable. I feel like I'm getting a good deal.
Thanks
Jennifer
September25, 2009
I have found the site to suit my needs and can't offer any ideas for improvement.
Rachid
September25, 2009
Good service , low price :)
Laura
September24, 2009
I used CheapOair when I booked my flight from Sacramento to Detroit, Mich and was very happy with the price and the airlines.
Rita
September24, 2009
I used it for my last trip with ease.
Diana
September24, 2009
From my past experience, Customer Service has been friendly, helpful and courteous. Thank you.
Syliva
September23, 2009
Your service is excellent!
Constance
September23, 2009
Just work on lowering the prices. They're good but not always lowest. We've appreciated that arrangements were dependable.
Dennis
September23, 2009
Booked a flight in June. And was happy with the booking. All went very well.
Jaime
September23, 2009
first time I used CheapOair, I was very pleased.
Gail
September23, 2009
I'm happy I found this site.
Richard
September23, 2009
your system worked well with no problems.
Dana
September23, 2009
I love your website. It is very user friendly. My dad in Florida looks at it also so we can find flights to Jacksonville where he lives so i can visit more.
Peggy
September23, 2009
Quick service
Mindy
September21, 2009
You guys are great!
Robert
September21, 2009
My girlfriend who lives in Canada has her own travel agency and she books myself plus others with your site. everyone loves it.
Eileen
September21, 2009
Travis was the customer support person who helped me. He helped me get a flight for the busy holiday season & he was very pleasant.
Martha
September21, 2009
Dear Alban,
As I mentioned to you, this is just my second time using CheapOair and I have been extremely impressed by your professionalism with this booking. You are a great asset to your company, and really have made a great impression to me as a new client.
I find your website to be friendly and easy to check for flights, and I appreciate very much the ability to book the final tickets using that information over the phone with you, as I also prefer to give the credit card payment over the phone.
Thank you for your patience with this ticket. I apologize for not doing a good review of the passenger’s name, which caused you to do extra work to produce the right booking.
I hope I have the opportunity to work with you again and I will do my best to get my information in good order to present to you.
With best regards, September 21, 2009 Thank you for your excellent customer service. I'll recommend my family, friends and coworkers to use your site or call Customer Services. I was very happy tonight with CheapOair.com service.
Thank You so much.September 21, 2009 It is a number one airline site, CheapOair: I love u so very much. Congratulations September 21, 2009 Travis was the customer support person who helped me. He helped me get a flight for the busy holiday season & he was very pleasant.
Erin
September21, 2009
easy website to navigate.
Julie
September21, 2009
Excellent fare prices, amazing customer service, I'm somewhat mad I did not come across this website sooner!
Christian
September21, 2009
I love CheapOair because I’m a college student and I like to go home and visit my family and they make it cheap for me to do so.
Sharon
September17, 2009
Tcontent2m This May Concern:
My son had a flight scheduled for Wednesday, 9/16/09 that was purchased through you website. On Tuesday evening, 9/15/09 I found out that he did not have the needed VISA for the trip. Evon Foster helped us to reschedule my son's flight to Manchester, England. Evon did an outstanding job with helping me.he was very calm, patient and knowledgeable. He successfully re-booked my son for another flight to Manchester (allowing us time to get the visa) and my son did not miss any of his classes as a result of Evon's help. He provided me with excellent customer service.
Sincerely,
Stacy
September16, 2009
My experience with the website was wonderful thank you so very much!
Guli
September16, 2009
Just a note to let you know how pleased we were working with Tome, he was extremely helpful and polite and patient! I kept asking questions and he was ready with the answers. Please make sure he gets credited for all of his amazing service. He truly exemplified a customer service representative. Any accommodations that could be made to him would be fantastic. I've never used CheapOair before because I usually use miles from American Airlines, however, I've used them all. Your prices were 1/2 what American quoted me and your customer service reps are great.
Thanks
again!
Sincerely,
Morgan
September16, 2009
Your site has some of the cheapest fares I've ever found. Thank you.
Ismael
September16, 2009
i am happy with the service you provide.
Staci Baxter
September16, 2009
The site is very user friendly.
Anne
September16, 2009
I have had no problems and tend to buy from you because you are always a little lower than the others.
Deshanna
September16, 2009
I love how the cheapest fiights are shown first and how many tickets are left!
Karyn
September16, 2009
Easy to use site. Competitve prices.
Judith
September16, 2009
I have not had any issue using your services. Your site is user friendly.
Josie
September16, 2009
So far your site has proven total satisfaction for my needs so I do not see where I could offer any suggestions.
Ryan
September16, 2009
Your site is a great and easy way to book flights. Thank You
Tanielle
September16, 2009
lower prices would be good but cheap o air is indeed number 1.
Mary
September16, 2009
I think you do a good job, I like the weekly specials as well.
Michele
September16, 2009
I have found using your site to be very cost effective and helpful. I like the way I can easily change airports to compare the best prices because I live within driving distance to several airports.
Heather
September16, 2009
It is a great air line site.
Kristen
September16, 2009
I love your site and always look to you FIRST when shopping for flights. I've recommended it to several friends and family, who are now also using it!
Judy
September16, 2009
I was very impressed with the customer service you gave me. I would recommend CheapoAir to anyone.
Shay
September16, 2009
I love CheapOair, I prefer dealing with one website to book my flights as opposed to checking with several different airlines. Thank you!
Marilyn
September16, 2009
I like the large selection of flights available.
Michael
September16, 2009
My Experience with Cheapo Air was Pleasant and I will use it in the future.
Tammy
September16, 2009
I like that i can book international airfare with your site allowing me to customize my trip. I always check other sites, but CheapOair is the best price for international airfare.
Rita
September16, 2009
Keep up the good work everything went great. Very pleased. Thanks.
Joan
September16, 2009
I am more staisfied with your site.
Debbie
September16, 2009
Very easy to understand and compare prices.
Jim
September16, 2009
I am very satisfied with the times that I have used your services...
Joan
September16, 2009
good quick service..
Carol
September16, 2009
Your site had the most possible flight options and times.
Gladys
September16, 2009
Excellent Website.
Maya
September16, 2009
I really enjoy your site.
James
September16, 2009
The site is well organized, very easy to search for flights and hotels.
Michael
September16, 2009
You're doing a great job.
Beatrice
September16, 2009
No improvement needed. Your flight fares are comparable and not always the cheapest.
John
September16, 2009
Cheapest prices on the web that i've found and I check them all.
Lee
September16, 2009
GREAT WEB SITE.
Sara
September16, 2009
Best prices online.
Michael
September16, 2009
Cheapo air has been a good experience for me.
Richard
September16, 2009
I have never had a problem. Great website.
Leslie
September16, 2009
I was satisfied with my experience in every way.
Deni
September16, 2009
I always check CheapOair first for flights..you usually have a flight that works for me..
Patrick
September16, 2009
Keep doing a good job and I will use your service again. Me and several members of my family will be traveling to Italy next year and I will most probibly will use your service.
Gloria
September16, 2009
I am really just getting started with using your web site. I do find it user-friendly so far. Thank you for the chance to get a reduce price on my next flight.
Brent
September16, 2009
I think the site it user friendly and easy to follow. Cheap airline tickets. This is the site i always go to first when looking for airline tickets.
Charles
September16, 2009
I am a happy customer.
Theresa
September16, 2009
Appreciate the site and have used it.
Teresa
September16, 2009
I have no suggestions at this time. I am happy with your service.
John
September16, 2009
Cheapo Air was great to deal with.
Richard
September16, 2009
Job well done.......
Jason
September16, 2009
I enjoy shopping on cheap o air
Vinny
September16, 2009
Website is very easy to use.
Bernadette
September16, 2009
CheapAir has been a good experience for me.
Mary
September16, 2009
I think this is a wonderful site. Most of the time you will have the lowest fares.
Nina
September16, 2009
Keep up the good work.
Bettiemae
September16, 2009
I think you site is great for my travel needs
Marlene
September16, 2009
I booked my last trip with CheapOair. Everything was fine, no problems, no delays, easy to use.
Traci
September16, 2009
Your site shows excellent options for airline travel. Also like the multi-city function--very convenient for planning business travel where driving from one area to another is part of the itinerary.
Eleonar
September16, 2009
Your site is very very good, when I am looking for a good fare I try this site first also I recommend it to family on friend. Thank you.
Rosemarie
September16, 2009
Used your service to Germany this summer & everything was perfect.
Linda
September16, 2009
I have been pleased with your services!
Mary
September16, 2009
I was impressed with the lower fares.
Elizabeth
September16, 2009
We began using the site for international travel. Very helpful.
Coyolxauhqui
September16, 2009
Great Service. Great Prices.
Debbie
September16, 2009
I think you are doing a great job. Keep it up.
George
September16, 2009
Just keep up the low fares and excellent service.
Theresia
September16, 2009
Spoke with Mana today to book a flight to Boston. She was extremely helpful and patient during the process. Have had much success with your company in booking flights, cars, etc.
Thank you,
Nana
September16, 2009
I've enjoyed using CheapOair to compare ticket and travel prices. Sometimes, it is the cheapest, if it's not, it's at least comparable and the site is easy to use.
Mark
September16, 2009
I like your site. It is easy to navigate through.
Jennifer
September16, 2009
CheapOair is great! I look forward to buying more tickets from the website.
Valeriya
September16, 2009
I would like to thank Nola, Customer Service representative, for her being so helpful and professional. CheapOair can be proud of such employees!
Suzanne
September16, 2009
A friend told me about the site and I was happy with the flights I booked.
Marilyn
September16, 2009
Great site good prices.
Phyllis
September16, 2009
I have not had that much contact with cheapOair in the past as I only fly when really necessary like family gatherings or in emergencies. I have found you are cheaper than the original airlines which is why I have used you.
Heath
September15, 2009
Dear Catherine,
Your help this morning for our airline reservations to and from Palermo, Italy was courteous, prompt, and enormously helpful and reassuring, given the complexity of such an extended trip.
My wife and I are extremely grateful to you, and encourage you to share this praise with your manager or supervisor.
Most Sincerely,
Bonnie
September15, 2009
I would like to let the powers that be know that a phone operator named Holly just gave me the best service I've ever experienced. It would be irresponsible of ME not to let you know that she is fantastic. I truly appreciate her time and patience and information. She was highly knowledgeable and kind.
Usually people are prone to complain about service. In this litigious society, it makes more sense to be kind. I like it when people are kind to me.
I write a blog that hasn't taken off YET, but...I will be sure to give a glowing review of your company regardless.
When it becomes something everyone talks about, you will be the one and only company (so far) that I will boast about.
Regards,
Nick
September15, 2009
Hey CheapOair Team,
Just wanted to pass on the polite, professional service received from one of your members, Sandra. I had booked the wrong flight and she was able to correct the situation and provide me with a new flight within twenty minutes. And still very inexpensive. Thank you very much for your hard work.
Carl
September15, 2009
Too often when one is doing their job well little is said of their fine work. I wish to compliment Customer Service Representative Nancy who provided me with outstanding service. She was polite, efficient, considerate, and patient and took the extra steps to help me cancel and change a reservation which was over the 6 month limit. Not only did she process the cancelation for me but found me another flight on the exact date needed.
It is my hope CheapOair recognizes they have such a fine employee.
I travel often and have had good service but none has matched this lady’s service.
Thank You Nancy
Sincerely, September 15, 2009 Hello I just wanted to let your company know that most recently I bought a bunch of tickets from your company for my friends and I.
Your representative RENZO was extremely helpful. He was very patient and accommodating. I had such a great experience with him that from now on if I need future tickets I would definitely contact him again and purchase my future tickets from your company.
I would very much recommend Renzo and your company. Your company is so lucky to have such a great employee.
Thanks,
Esther
September11, 2009
Dear Renee:
Thank you. I did not anticipate your positive response but do appreciate it very much.
Thank you for providing good customer service to me--not just because you are giving me the refund, but because you took the time To research and respond to me in a prompt manner.
Thank you again,
Saundra
September11, 2009
Dear Renee,
I truly appreciate you quick response and action. I will continue to support CheapOair with my future travel plans.
Thank you for taking care of your customers.
Sincerely,
Cristina
September11, 2009
Hi Sullivan, didn't get the chance to e-mail you right away. Mother arrived safe and sound last Sept 4. Flight was 20 mins early actually. As expected, flights were confirmed and she checked -in fine. So problem I think was just in Naples airport. She wanted to say thanks to you and everyone else who helped us. I'll definitely recommend CheapOair to friends and family, and will always have good words to you all.
Sincerely,
Lourdes
September09, 2009
I want to applaud and commend your employee. Her name is Summer of Customer Service My Booking no. 2148856 - Lourdes Ricasa. I have a medical emergency and had to cancel my reservation. She took the time and was very patient in explaining what I needed to do so that I can get a refund. She also explained how to file a claim on my Travel Insurance Co. in detail and about the fact that I have to cancel my air ticket before the actual flight. She was compassionate in dealing with me because I was slow to understand at first. She kept trying patiently until everything was clear to me. She is an asset to your company. I asked to speak to her supervisor, Jack. I told Jack that I was very pleased with the way my situation was handled. Jack is also nice, saying it is important that the customer's inquiry is handled correctly. Than you very much Summer and Jack. Have a nice day!
Cathy
September09, 2009
Dear Shayla,
I want to "thank you" for the great customer service that you provided me this afternoon. It was truly a pleasure doing business with you.
For one thing, I could understand your conversation very well. You were very courteous and polite and went "that extra mile" for me. I was in doubt of doing business with your company, after speaking to a different representative earlier today, but after speaking with you, I will consider doing business with your company again.
I hope that your company realizes that you are an asset to them and that all of their representatives should follow your lead.
Thanks again,
Kim
September09, 2009
I wanted to commend you on your excellent customer service. Today, August 26, 2009, was the 2nd time in a couple of months that I've dealt with someone from CheapOair and both times it's been a pleasure.
Jill, with whom I spoke today, put me at ease, and set out to make the best airline and hotel reservations for me. I am leaving, on a bit of the spur of the moment trip, to the Bahamas, and while I was particular in my wants, Jill was actually able to accommodate me in a professional, friendly, efficient and thorough way.
Because of employees like Jill, I will continue to come to you first, when making travel arrangements.
Sincerely,
Martha
September09, 2009
During a recent phone call regarding a change to my existing reservation through CheapOair, I had the pleasure of speaking with Ms. Dean about my situation. This was not my first call in response to an email sent from your company and I was very pleased to have been provided with the information and clarification which Ms. Dean gave me. In an earlier call I was told that someone would be calling me back but not why or when. After Ms. Dean explained what was happening, I was greatly reassured and she provided me with quite a bit of additional information that makes the whole situation understandable.
Oftentimes, we only hear the negative points regarding those under our supervision, so as a supervisor myself, I wanted to take the time and indicate to you that I found Ms. Dean to be polite, knowledgeable about her product, and a wonderful representative of your business. I would be pleased to do business again with CheapOair based on my experience with and the service provided by Ms. Dean
Thank you very much,
Leslie
September03, 2009
Dear Cheapo Air,
I recently had to make changes to an itinerary that I had booked online. I had the good fortune to speak to one of your customer service agents, Shayla Hooke. I had difficulty making the change as many flights out of Cairo were fully booked on my travel dates. She worked with me for over 45 minutes searching for alternate flights. I found her to be very friendly, patient and willing to go the extra mile for the customer.
To be honest, online flight booking has become a soulless experience. I've gotten used to making all the arrangements myself without anyone working with nor for me. When I realized I had to call your offices to modify my flights, I wasn't expecting much out of the conversation. However, it was a delight to be on the phone with Shayla. She genuinely wanted to help. Your company should be commended for employing personnel of such high quality. Thank you for hiring people like Shayla. She is an excellent ambassador and voice for Cheapo Air.
Sincerely,
Mary
September03, 2009
Just a note to let you know how pleased we were working with Salvatore, he was extremely helpful and polite and patient! I kept asking questions and he was ready with the answers, we feel he went out of his way to get us (our family of 8) reasonably priced tickets and good flights! he spent a lot of time on our reservations and I will tell all my friends about how great CheapOair was!! You are fortunate to have Salvatore as your employee!!
Sincerely,
Michelle
September03, 2009
Tcontent2m it may concern:
It is my pleasure to commend plato for handling this situation. He was very respectful of me as a customer and i will be expressing my positive experience in doing business with your company......
Thank you again
Anna
September01, 2009
Dear Nola,
I would just like to express my deepest gratitude and your tremendous help and excellent customer service. It has been a long time since I have come across someone willing to go the extra mile and, more importantly deliver results for the customers. Please let me know if you would like me to contact your supervisors to let them know the extremely great job you do and you an asset to the company.
Sincerely,
Dolores
September01, 2009
Dear Stella
I just had to drop you a note to say thanks so much for your kindness in helping me to complete my flight. You are a very helpful person and I hope you can advise your supervisor of this because you deserve the Thank You!
Buhary
September01, 2009
Hi
Thanks, for your customer service. you guys excellent services
Evaughn
October30, 2009
Your representative, Ames Bond was incredible as he assisted me in finding a last minute flight. I feel fortunate that he assisted me in the process. e.s. from Mi.
Charles
October29, 2009
2009 Dear Tony,
Sri it is not often that my wife and I leave the phone being moved and touched by a caring employee. Today, we experienced someone who enjoys their work and one who is courteous, professional and experienced. This was our experience with your travel agent, Ms. Shayla Hooke. She has got to be one of the most patient agents.
This lady left us feeling like we are true VIPs. So, my wife Nelum and I had to write and share our feelings of appreciation regarding a dedicated employee of yours. Shayla worked with my wife and myself given that we were in a most desperate need for understanding and assistance. There were four changes in existing travel tickets needing to be addressed. Shayla was very comforting. She assured us that she was here on the phone to support us in our travel needs with words like "Is there anything else I can do", and “What I can do to assist you further" and "I am here to help make your travel easier" and "I love what I do".
Honestly, Tony, we left our phone and felt inspired and we were pleased to have been served by an expert and a pro who excel at building up a warm spirit with her customers. Never did she tire of being with us.
Please be assured that we will return again to your company by calling Shayla number directly to fulfill on our family future travel needs. Finally I had to ask Shayla what the name of your supervisor, so that, we could share our pleasant experience and heartfelt satisfaction. Be assured of our return.
Sincerely.
Joan
October29, 2009
Thank you for the wonderful service.
Cayetano
October29, 2009
Thanks a lot. finally I found the reservation code directly from the airline. so it was a pleasure to know the quality of your attentions with your customers as well I am. Congratulation because your company knows what it is the mean for "customer services".
Sincerely
Kamara
October29, 2009
I want to praise Travel Agent Sterling. I was traveling to Jamaica for three days to attend a Wedding. He was able to get me a flight on Jet Blue however the flight was for the December 15th on the return back to the U.S. The problem was that I should be back in the UA on November 15th instead.
Sterling was able to get me a refund on the existing ticket and got me a cheaper flight than what was available on the market for November 15th which was in fact my true return day. I was extremely strapped for cash and he made it possible for me to get to my Brother’s wedding and get back without any extreme hardship or inconvenience.
I am eternally grateful to him and hope that all travel agents any where will strive to meet his exceptional customer service.
Because of him I will in the future use CheapOair for all my travel needs. I now have faith in your service and your ability to satisfy customer.
He is exceptionally good.
Eimear
October28, 2009
Dear Sir/Madam;
I want to thank you for helping me with re-scheduling my flights at a reasonable price. I want to specially thank Vera who was extremely helpful, patient and a pleasure to work with in re-scheduling me. I will book with you in future
Thanks again,
Gavin
October27, 2009
I would like to say thank you to your company. Also a huge thank you to Garnet Willams. She was so kind and helpful in the cancelation to my airfare. I will use your service in the future for all my flight needs. This has truly been my pleasure to deal with Garnet and Cheapo air.
Sincerely,
Ahmed
October26, 2009
excellent
jobCharlene
October26, 2009
I was in contact with Ms Gardner at customer service tonight and want to praise both Ms Gardner and your service. This is the second time I have used CheapOair to bring a friend to visit me in Florida, and the first trip went well.
Thank You Again
Connie
October25, 2009
Thank you very much, Nico, for the help and go the extra mile to sort out my cancelled ticket-declined visa card that prevented me to re-book and saving me a lot of headaches. You made my day. You obviously understand how to serve customers well.
Robert
October24, 2009
Your flights were cheaper than everyone else's.
Audrey
October24, 2009
Wow! Thank you very much both for the prompt reply to my e-mail, and the unexpected refund. It's great to know that I not only can fly on the cheap, but do it with a travel service that cares about my finances and my input. You certainly have gone above and beyond my expectations, I'm impressed. I still don't really understand where the paper ticket thing came from but I am so pleased that someone took the time to answer all of my grievances in such a timely and wonderful way. Now that you have so effectively cleared up my concerns I'll try to notice what I'm purchasing before I confirm it, and not complain about the random fees and taxes imposed on you by the FAA.
Thanks again for your diligence in solving my $14 paper ticket crisis.
May the good word-of-mouth flow,
Diane
October23, 2009
In November 2008 I made reservations to fly to LAX out of an Ohio airport but decided to meet up with family and fly out of Chicago instead. All changes were made with no additional fees. I was thrilled!
Lisa
October21, 2009
Mr Savis,
Kester assisted me today with my booking and did a fabulous job. He was extremely efficient, courteous, professional and helpful. My experience was more than satisfactory and I will definitely use (and recommend) CheapOair again.
Thanks!
Henry
October21, 2009
Thank you for responding to my email. At this time I would like to bring to your attention the customer service that I received via the telephone. I spoke with both Janice and Bernard who gave me soooooo much of their time, just by hearing me out.
Once again Thank You Janice and Bernard. We appreciate you both.
Sooyoung
October20, 2009
Hi; I would like to jot down a few feedback for Nico, CheapOair service representative. My debit card was declined due to daily limit, and Nico helped me getting a good ticket after all. He was very kind and helpful and he tried to give me the best seat available with best time.
Thanks! October 20, 2009 My girlfriend introduced your site to me. You guys have the best deals out there. We're going to NYC in a month and are using you guys.
Keep up the great work.
Sandra
October20, 2009
Mr Savis,
I have spent some time on the phone this afternoon with your service agent Vita. She has been most helpful in allowing me to cancel my ticket which allows me to rebook in the spring. This has saved me a great deal of expense and allows me to use my limited resources for another mission trip next spring. Unfortunately I am indisposed and had to pull out of this mission trip. Vita went to great lengths to accommodate my request for info since our Mission head had booked the trip for all of us under one booking #. It was unsertain whether I could cancel and have the option to rebook next year. Vita was most diligent and patient, answering all my questions and bringing this matter to a very satisfying resolution. I know call centre work is difficult and onerous with many difficult and often unhappy people wanting immediate service, However Vita never made me feel I was a bother and instead treated me as if I were her most important customer. Please pass on to the upper management my very beneficial and pleasant interaction with Vita.
By the way I shall be advocating your business services to all my friends.
Thanks!
Lisa
October15, 2009
Dear Sirs,
I want to take a moment to commend one of your staff members. Ivory helped me look into some ticketing options using some tickets I had cancelled earlier in the year. Not only did she address all of my questions, but also called me back the following evening to give me that latest updates on available fares.
I found her informative, professional and assertively helpful. I worked for years in a call center environment with a company known for its excellent customer service and I found in Ivory the qualities that contribute to excellent and effective service. She was of excellent help to me and worked very efficiently for you.
My highest praise for this excellent employee,
Tracy
October18, 2009
Overall, I was really pleased with the customer service, the ticketing agents was really helpful and attentive. Not only CheapOair offers the best travel deals but they really try their best to help and accommodate your needs! I will definitely travel with CheapOair again.
Thank you!
Pearl
October17, 2009
I had to book a flight for my FAMILY REUNION, but I was undecided and uncertain about the travel dates, time, flight also the price of the flight. However, Britnay was extremely patient with me and helped me get the BEST RATES, PRICES AND FLIGHTS WITH INSURANCE. It was one of the BEST CUSTOMER SERVICE EXPERIENCES I HAVE HAD IN MY 40 YEARS of Air travel. She was very helpful, great attitude and very pleasant. I highly recommend her as the BEST Customer Service REP. Sincerely
Luis
October17, 2009
Dear Manager,
I just wanted to say that Stewart provided me with excellent customer service this evening, helping me to reserve my plane ticket. I have done business with CheapOair.com various times in the past, and Stewart's handling of my situation was very reassuring, and will keep me coming back to CheapOair and recommending your company to others.
Have a great evening, October 16, 2009 For my international flights I cannot find anyone to beat your price. I have told everyone I know that flies internationally about CheapOair.com! I am planning a trip right now and trust me I have tried to find a better price on other sites. Frankly I am wasting my time! Cheers to you for all your great work!
LuAnn
October15, 2009
Very helpful site.
Thank you
Jake
October15, 2009
Hi Salvatore,
Thanks for all your assistance today in helping me finalize my itinerary at no additional cost. I know it is a tricky itinerary, but it is very important to me and I appreciate how quickly you were able to work things out among the airlines. I will definitely recommend your site to friends as giving both best deals and excellent service.
Best Regards
Delvand
October11, 2009
To whom it may concern: I do not know what happen to change my return flight to Syracuse. I would like to thank all the staff who had a part in making a very hard trip and relatively lighter one. This speaks so well of all cheapo air employees who honestly go beyond to make your flights a joyful experience. Many, many thanks to all, I am so grateful. You're doing great...Thanks
Amanda
October11, 2009
I love this site!! Thanks!!!!
Marilyn
October10, 2009
Your prices are most reasonable and your website is easy to maneuver
John
October10, 2009
I love the site...
Tokhi
October09, 2009
I like CheapOair
Mary
October09, 2009
Love the site and the speed of the site....Very easy to use.....I will be booking soon! I like receiving your email newsletters re: cheap flights
Ethel
October08, 2009
CheapOair really help me with tickets and the tickets was very cheap thanks you
Thank you!
October08, 2009
Customer Service:
Just wanted to say Thank You to CheapOair for the prompt service you gave me when canceling a ticket because of the wrong date, especially thanks to Ming Yiu who was very kind and patient on the phone with me. I have booked another flight with your company already.
Thanks again for you kind service and I will be using your company again.
Ivana
October07, 2009
To Whom it May Concern,
I was in distress today over a switch of flights. However, Mr. Atherton helped me greatly. He was very patient and extremely helpful.
I will be happy to use this agency for future air travels.
Thank you!
Malcolm
October06, 2009
So far booking be very good.
Rhonda
October06, 2009
Keep up the good work.
Sindy
October05, 2009
I think CheapOair is Great! site to use at anytime... I had to buy my flight as a last minute flight because of emergencies and it helped me out a lot.....
Thank you, CheapOair
Debbie
October05, 2009
Customer Service is highly important. I was treated very well and Customer Service took great care meeting my needs.
Edith
October04, 2009
Great service for the flights that I was on
Ann
October04, 2009
I think that this is a great website that provides customers with low priced tickets
Jordan
October04, 2009
Great site, and very easy to use!
Kay
October04, 2009
Great site
Barbara
October04, 2009
I am very satisfied with your site and have found it easy to use.
Annette
October04, 2009
Very good site. Thank you.
Paula
October04, 2009
I have been very pleased with using Cheapo Air.
Miranda
October04, 2009
Less Fees for Booking with your site Casey
Ruth
October04, 2009
Lowest airfare from EWR to DUB... by $100! Better than Priceline, Expedia, Orbitz, Travelocity, and any other website I was able to find.
Taylor
October02, 2009
Oh man CheapOair you soooo good!
Anna
October02, 2009
I find the Web site to be easy to navigate and well designed overall.
Elise
October02, 2009
Hello, My name is Elise and an employee of yours by name of "Desiree" helped me book a flight on Oct 1 . It was a very long ordeal and she did the whole transaction in a very professional manner. Not only was she competent but persevered in finding me a flight during the busy holiday season. Customer service is somewhat underrated and underappreciated at times. Without seeing her face to face she did her job and was very nice on top of everything with a sense of humor. I hope you know what a good employee she is.
Sincerely,
Amy
October02, 2009
The site is great.
Darlene
October02, 2009
I called CheapOair this morning because I had made a serious mistake last night purchasing an airline ticket on line. I was very upset and made another mistake while I was re-booking a flight for my husband by not checking the day of the week that the date fell on. Germain was most patient with me and very helpful. I felt like a real idiot but he was most kind. I had not heard of CheapOair before yesterday but I will certainly recommend it to everyone. Thank you again for your help.
Dave
October02, 2009
I cannot recall the last time that I wrote to company to complement an employee for doing an excellent job. Your employee Daisy went above and beyond the call of duty in assisting me without tickets to Mexico. She went out of her way to call me back and come into the office despite the fact that she was apparently out sick and spent over an hour on the phone on two occasions in order to get me the best fare for our tickets. She even waited while I called our hotel in Mexico to change our date of travel when our preferred flight date was not available.
I laughed when I was first told of "Cheapo Air" as the best place for discount tickets. You may have a funny name, but your company and your employee Daisy deserve congratulations for doing such a great job!
Cindy
October01, 2009
Great pricing and "tweets"
Abbey
October01, 2009
I really enjoy your Twitter feed. That's how I found out about you guys, and it gives your company a human presence which makes me want to book with you.
Elaine
October01, 2009
Notice of special, cheap fares is always appreciated.
Angela
October01, 2009
I only recently discovered the site and found that it provides a lot of good information. So far, I have only used it as a resource for information, but plan to use it more frequently for my travel planning.
Nodoka
November25, 2009
I just wanted to let you know that you have an excellent staff. Leida from your Customer Support Center helped me resolve my problem with the booking and got us the perfect flight that I needed for my boss. Thank you very much for wonderful experience and I hope you will pay recognition to Leida for the service she provided.
Thank you again!
Debra
November25, 2009
To whom it may concern:
I recently had the pleasure of working with one of your operations staff, Valentine Adams, when I needed to change my flight plans. His attention to detail and courteous service were a breath of fresh air. Too often these days customer service is secondary to the bottom line, but this was not the case with Valentine. I would like to commend him on a job well done.
Sincerely,
Lori
November24, 2009
I just wanted to let you know what a huge help Mohammad was to me today rescheduling my husband’s flight home for Thanksgiving. He was so polite and patient and took his time trying to help solve the issue. We need more people on the other end of the line like him when making reservations!
Sincerely,
James
November23, 2009
Dear CheapOair.com,
I just wanted to say that my experience with your company has been excellent! I had previously booked my airfare with your site and in the interim I found out my wife was pregnant. This changed the whole nature of my travel arrangements and your company really went the extra mile to work with my circumstances and I can't express my appreciation enough. I won't be traveling within the next year or so, but when I do I will no doubt be logging onto your site for all my future travel arrangements. Once again Thank you for being such a great asset in my life. You will certainly have my business for a long time.
David
November22, 2009
Dear Sir or Madam,
I would like to take a moment to express both my gratitude and pleasure at not only the assistance but also of the understanding given to me by Mr. Valentine Adams. On the 22nd Oct 2009 I contacted your company with a need to facility the purchase of a round trip ticket. This ticket needed to be of a variety that in the advent of a delay on my return leg I would be capable of changing. I have previously used different organization with abysmal results and since that time I have been very hesitant to use low air fare organizations. Since my involvement with Mr. Valentine I have reassessed my position on this and I have decided that I will, if at all possible use your organization for not only myself but my family as well. I work internationally and I am a frequent traveler so I will continue not only this practice but whenever it is possible I will request to work with Mr. Valentine specifically. Once more I would like to thank not only your organization but especially Mr. Adams for being not only a professional in his field but a very decent and helpful person. If you have any questions regarding this email please feel free to contact me via this email address and I will do my utmost to answer any and all of your questions.
Guarav
November20, 2009
I am really satisfy with ur services.
Ana
November18, 2009
It is a great service
Juan
November16, 2009
Is a good website to buy tickets.
Martin
November15, 2009
Best prices on the net. Thanks. You have expanded my travelling opportunities immensely.
Karen
November15, 2009
Hello CheapOair.com, I wanted to take this time to express to you my deepest appreciation for the extra special customer service your employee, SYD gave me today...in assisting me during a difficult time in my life to re-book a ticket. He was patient and kind and helped me in every way possible. This experience is what will always remind me to book through CheapOair!!! Highly worth noting a rewarding compliment!!!
Sincerely,
Nancy
November15, 2009
I needed two last minute tickets to Cleveland and she saved the day! I will reserve all of my travel arrangement through your company FIRST for now on!
Billie
November09, 2009
I would like to extend my extreme thanks and gratitude to, I believe, one of your employees. "Norton" has been extremely helpful in securing a flight for me back to the United States. I am in Amsterdam, Netherlands, on vacation when I was told my father was in failing health. My sisters back at home in Ohio got the funds to secure my return flight. "Norton" has been in contact with me through email securing my flight ticket back home in Ohio. "Norton" cancelled my return flight on November 25th and secured me a flight back on November 9th. Once again I would like to extend my thanks and gratitude to an employee, "Norton", who did his best in order to return me home to my father. Thank you "Norton" from the bottom of my heart. You went beyond your job to help out someone you don’t even know. That is why I want to let you know how good your employee acted out in an act of kindness
Thank you
Jay
November09, 2009
Thank you so much for your prompt handling of my travel needs. I have just received from CheapOair.com your booking and credit card payment confirmation. You are, as usual, very efficient, and I commend you for it. One more thing I would like you to do for me:
Thank you again for everything.
John
November08, 2009
I am quite sure you don't get many thanks for things you do or services you provide, so I just wanted to say THANK YOU! You have the most outstanding website and offer services to book and modify travel arrangements like I have not seen (EVER). So, thank you. I feel so at peace about my travel thru you. I have never been able to say that before.
Linda
November07, 2009
I just wanted to take a moment to give Carmen a High Five! for exceptional service. Carmen was so helpful and courteous in helping me to rebook a flight. Making sure that not only I got the best deal but also being patient and kind in helping me to reschedule a flight to visit my mother who is having some health issues.
Rita
November07, 2009
Great flight options
Edol
November05, 2009
Everything was good, the customer service was outstanding. Miss. Garnet assisted me very well, helping me resolve my problem with my tickets for my son.
Ruth
November01, 2009
I was assisted by 'Beven' who got me the very result I wanted. He really helped and I am grateful. This was my first experience with CheapoAir and I would come back.
Linda Bowers
December29, 2009
Please reward your employee named Vincent who helped this am booking my travel to Cleveland. He was polite, helpful, and very patient. Thank you for a nice customer service experience.
Alberto
December26, 2009
Good prices and services thanks
Jane
December19, 2009
On December 17th I learned that Continental had made major changes in my plane reservations to Mexico and Brittany straightened them out for me. She was most helpful and considerate; she kept me on the phone, which I really liked, while she spent a great deal of time working on my case, solving the problems with much success. I would like her supervisors to know how great she was and in fact she could not have done a better job in a difficult situation.
Josephine
December20, 2009
My flight from Reagan National got cancelled today. The travel agent that helped me rebooked a flight for tomorrow was really great with me. I'm not sure if this is his name, Sterling. He answered all my questions in a professional manner and was very patient with my requests. I would like to thank him again for his help this morning. I've used CheapoAir in the past and my experience has been positive plus the fares advertized on the site for the most part is very reasonable.
Philippe
December18, 2009
Dear Sir or Madam:
I would like to congratulate you for the outstanding professional service I received from your employee Mr. Edwin Hunt regarding booking a reservation with your company. This employee was outstanding and very professional; I must congratulate you for having on your staff such a professional individual. It’s very refreshing dealing with such professionalism that I will recommend that Mr. Hunt be considered for a management position. I will also encourage my colleagues to contact your Business for their traveling arrangements in the future. Again, I would like to thank you for top of the line Business.
May all you have a wonderful Christmas.
Respectfully yours
Sincerely,
Mahalo
December18, 2009
Thank you for making it affordable and finding the best rates for us to travel. It makes our travel a happier vacation. Your rates are greatly appreciated CHEAPO....
John
December18, 2009
Dear Cheapo Management, I am writing to commend your customer service representative named Ruth in the billing department for her help tonight in booking my flights to Rwanda. Her work ethic is exemplary and CheapOair is very fortunate to have her working for them. It is always a pleasure to be treated so courteously. Thank you for this positive experience, I will be certain to purchase from you again in the future.
Sincerely,
Dale
December12, 2009
I would like to say thank you for having people like Mr. Valentine on your staff. I am in Ogdensburg N.Y. visiting a special friend. The problem is they shut down the roads due to the snow storm we are still living through. Mr. Valentine was able to change my reservations with the airlines so I can get home when the roads open. Please make note how much as a customer I needed help. Mr. Valentine provided it with outstanding results.
Thanks again!
Clermont
December12, 2009
Lea, gave all attention on my request she is doing great and very professional made me feel secure on my itinerary
Stewart
December09, 2009
Thank you so much for your excellent Customer Service. Stewart has helped me with my booking. He was very courteous and patient and I really appreciate his help to resolve my travel arrangements. Thank you
Diana
December09, 2009
Great customer service. Thank you.
Reiko
December09, 2009
Thank you so much for your excellent Customer Service. Stewart has helped me resolve the issues with my booking in a most professional and courteous manner. Thank you
Jan
December08, 2009
Salvadore was very helpful in meeting my needs when online booking could not help me find what I want. He was also very polite. I love CheapOair because I always find the lowest deals on your website! I used to check at least ten websites before traveling but I always find the lowest deals w/ you. In the future I know I won't have to look around much. Thank you
Carmela
December08, 2009
I thank you for responding in such a timely manner and because of your professionalism and treating me with excellent customer service; I will be doing more business with CheapOair and will definitely refer to friends and family.
James
December05, 2009
Dear Sir,
Greetings and salutation;
I would like to take this opportunity to express gratitude to your employee Salvatore for making it possible to see my immediate family in CA for the coming holidays. You have an exceptional employee that took his effort and time to make my trip possible. I only know Salvatore to this day over the phone and in which I can tell as I too am in a managerial field that he loves his job and the most important is that he cares for the person on the other line. He took his time and was very helpful that he even made it possible even though I am having financial difficulties. My hat is off to this man for helping ordinary people like me. I thank you for your time and consideration. Sincerely
Douglas
December05, 2009
Dejah:
Thank you for your help changing my flights. Your great customer service and kind attitude will definitely provide CheapOair with a return customer and the owner of a Barbershop in the Boston area. I will spread the word of how wonderful you and your company are. Happy Holidays
Trina
December04, 2009
Your sales rep did a great job and I would like you to know her name, it is Joleen, she was the best help me with all my questions and was very polite. Thank you chepoair hope to use you’re service again.
Dave
December04, 2009
Valentine is a really good customer service agent and he was really helpful to me while we filing a flight ticket.
Kathryn
December03, 2009
Thank you and I appreciate all everyone’s trouble especially your and a person by the name of GHANET so very helpful and kind. Have a Happy Holiday.
David
December02, 2009
Thank you for your great fares, best multiple city options, and all around my favorite travel website.
Kalista
December02, 2009
Dear Shawna,
Thank you so much for your excellent Customer Service. You were very courteous and patient and I really appreciate your help to resolve my travel arrangements. You have my business! I'll email you next time I have travel needs. This is the second time I've booked travel with Cheapo Air and I found both times that you DO have the best rates and the best connections. I will continue to use your service and in the future will go directly to Shawna because of her excellent and polite manner and her willingness to go the extra mile to meet my satisfaction. Thank you Shawna.
Warmest Aloha,
Scott
December01, 2009
Aurelia is one of the nicest and most helpful representatives ever. She took a difficult situation with getting my son, (who is a US Marine) back to his base by the emergency time frame he was given at the last minute. We have not seen him in over a year, and had she not helped us with these arrangements, he would not have been able to come home. Thank You Aurelia, you gave us the best Christmas gift we could hope for!
I just wanted to thank you for the excellent customer service I have received from Martha Vazques. Martha went out of her way to help me get seat assignments for my Aunt and Mother who both require travel assistance.
I have used airfare.CheapOair.com air previously and will continue to pass the good word regarding your excellent service.
Again I thank Martha for going beyond the call of duty.
Scott F.
January26, 2008
I am writing a quick note to let your company know how much I appreciate the efforts of James (Jim) Fonovich. I had a problem with booking some flights yesterday. My debit card was declined and Jim stayed on the phone with me while I worked through the problems with my bank. He then rebooked the flights that had lapsed back into inventory. He was so patient and really went the extra mile to make sure the booking was complete. I expected that I would be told to call back later, when my banking problems were resolved. I expected to be told to go back to the website and find the flights again. Jim really took the lead and made sure I had the tickets I needed. A great experience! I will be back with my future travel! Thank you.
Cathy J.
January23, 2008
Thanks El airfare.CheapOair.com for coming to existence and my rescue. This past weekend I had to make an emergency trip to NYC in order to be with my brother to find out some devastating news about his health. As a result of my son recommendation, I visited your sight, booked a trip within my means and flew to NYC to be with my family as we made arrangements to try and save and prolong my brother's life. Thanks for providing excellent service for people who operate on a budget. US Airways was great and I will write them a letter also mentioning your company.
Dennis D.
January22, 2008
To All Manager:
I want to express my gratefulness to one of you Customer Assistance managers. His name is ERIC. I had an emergency come up within hours after my booking a flight, which I had to have it moved... He was clear and precise and did an excellent job in finding me a different flight later on at a affordable price. I could not have had anyone handle my urgency so well.... Thanks so much for having an Employee who understands situations.
Pat T.
January07, 2008
Dear airfare.CheapOair.com managers,
I booked a flight two days ago on your website, and one of your employees Maurice noticed that it was not a particularly good connection and took it upon himself to phone me and work with me to get us to Newark in a better way. I have never had this experience with a discount airline company before, and I am very grateful.
There was some unfinished business with respect to seat assignments and other questions, and Jeff was a great help the next day in answering all those questions and finalizing the details.
Keep up the good customer service. It is worth it!
Darlyne J.
January01, 2008
To Whom it May Concern:
I wanted to let you know how helpful James Fonovich was in making changes to our travel plans. We had a family emergency and James was very professional in his efforts to find us the best option for our circumstances.
James gave us his full attention and was very prompt in his communications with us.
Mary H.
February22, 2008
Kudos to Jim Fonovich on the best customer service I have ever received from a travel company!
When I called airfare.CheapOair.com, about a glitch in my itinerary, Jim went "beyond the pale" to solve my problem efficiently and professionally. Because of Jim Fonovich you can be sure I will use airfare.CheapOair.com again. I will also spread the word about your travel site. Thanks, Jim.
Mark S.
February22, 2008
I would just like to express my sincere thanks to one of your representatives "Rose." Rose was very hospitable and professional in helping me to striaghten out a huge issue with flights during my business trip while in San Francisco. Rose was very patient and listened carefully to my concerns to cancelling three bookings of which were very important due to the abrupt training cancellation that cut things short for me.
Although we spent a little more time than I would have liked on the phone, she was apologetic for the extensive time. Thank you airfare.CheapOair.com, representatives like Rose helped to make my experience pleasant and as less stressed as possible.
Behnam
February18, 2008
My name is Behnam, I would just like to say that I appreciate the help I received from Satoria when I purchased my ticket. She was extremely helpful and professional. If she was located closer to me I would have thanked her in person.
Margaret B.
February11, 2008
I'm very grateful that Seth was able to help me with my booking problem.
He was very helpful and polite. I felt as though he went out of his way to correct my problem. You should value him as a very good employee that works well with the public, which is rare these days
Sincerely,
Rosina H.
February11, 2008
To Whom it May Concern,
I wanted to write to let you know how pleased I was with the service I received from Ashford. I called tonight at 9pm California time after receiving a message that the flights I booked on line could not be confirmed. Ashford walked me through the situation, cancelled that previous booking for me (because it could not be fulfilled), and looked up several alternate dates to make sure I was able to visit all of the destinations I had planned to see (a total of four destinations in one trip). His patience and calmness was greatly appreciated.
Thank you,
Anonymous
February11, 2008
Your site is the best in the world. I am thankful there is a site like this where a single mother like me can purchase airfares for a little less. thank u.
May u guys always stay in business
Christy A.
March28, 2008
I booked a flight today and got GREAT service from Laura. She went WAY out of her way to find us the best deal. I was so happy with her that I called back several times and actually chose to pay a higher price for tickets through your sight than a lower price with another site. I'll refer her by name to friends in need of travel help.
Christa R.
March21, 2008
To whom it may concern,
I, Christa, booked a flight from Seattle, WA to Jacksonville, FL. What I truely wanted was a flight to Jacksonville, NC. Rudy a customer service agent stayed on the phone with me for over an hour to help me fix my mistake.
Rudy took it upon himself to help me beyond my expectations. I am planning a last minute get away with my husband who is a Marine training at Cherry Point, NC and will be going on a tour of duty in Iraq for the next 7 to 8 months.
Being pregnant and having the chance to see my husband one more time before he left, I just could not resist the urge to pay the price to see him one more time before leaving to Iraq.
Rudy should be commended for his patience and his dilligence to satisfy this customer. I felt he went above and beyond his job title to make me very very happy. He upheld the high standards and traditions of customer service.
Thank you very much Rudy.
Saldana
March17, 2008
To whom it may concern,
I was helped by telephone line, while being abroad in France, by one of your employees, Mr. Sheheard. I was glad he had another option to help me in my situation, since I am abroad and not at my billing address in San Francisco.
Thank you for the security measures. I was also helped by Ms. Sheena in my self made mistake in making seating reservations. It was a pleasure to do business with airfare.CheapOair.com. Please feel free to contact us via e-mail if any new questions come to mind.
Sincerely,
Jerome M.
March05, 2008
First time I have used your web site. It was recommended by a friend and I will be back. It is a great site that is easy to use, and a site that is much welcome after messing around with less user friendly sites.
Thanks for the simple easy reservations at a great price.
Roberta A.
April29, 2008
Dear airfare.CheapOair.com,
Just completed my travel to Australia & want to tell you how pleased I am with airfare.CheapOair.com. While looking for a ticket I just happened across your website & am very happy that I did. Will use you again when I travel & will recommend you to others.
Sincerely,
Kathy B.
April28, 2008
I used your service to fly to Pensacola last week. My nephew called me on Monday to witness his wedding. Your service was $50 cheaper than anyone else and believe, I checked out everyone. Plus I got the best flight times and the return flight time was not even available on any other web service. I have recommended your website to all my friends. Nothing was comprised and I got all the benefits of e ticketing that I needed. I will definitely use your service again.
Thanks so much.
Barbara M.
April15, 2008
To the Manager,
This week I called and Jim Fonovich was the agent that helped me. He worked through with me until the end, to work out a solution for getting new flights for us after ATA went bankrupt. He was very polite, helpful, and personable and did not make me feel as thought I was a problem. He was the type of agent that we customers always want to work with when it is an unpleasant situation for all
PS. I do believe airfare.CheapOair.com has won us over as long time customers in the future.
Roger and Rosina
April04, 2008
Thank you so much for processing the refund for us. We appreciate it more than you know, and we will always be a loyal customer to airfare.CheapOair.com. We just booked two new flights through you guys. Just wanted to express our gratitude!
Karin C.
May10, 2008
I would like to praise the service given to me today by Mr. Everts. He was extraordinarily helpful, efficient and polite. The airfare.CheapOair.com organization is fortunate to have someone of this high caliber dealing with customer needs. I have rarely experienced such a high degree of service.
Sincerely,
Ram P.
May09, 2008
Dear Sir/Madam,
Yesterday was my first time ever calling airfare.CheapOair.com for air tickets to India from Boston, MA, USA. I was very impressed and happy for the service I received from your rep, Davy, for the specific reservation and dates I was looking for. He was very courtious and showed a lot of patience as I initially gave him the wrong dates for my itinerary and then later I corrected them. The only thing now remains is to secure the ile seats that we requested but can not be done until 90 days before the flight due to Airline's restrictions.
In all, I hope you continue to provide the same level of service and recruit more employees such as Davy. I will certainly book my future flights through you guys.
Thanks,
Vicki M.
June30, 2008
Dear airfare.CheapOair.com:
Thank you very much. It's nice to know that there are still some companies out there that take the time to listen to customer concerns. I will certainly tell others about the good experience I had with you.
Thanks again and have a prosperous summer season.
Shmuel G.
June25, 2008
To whom it may concern:
I'm a first time customer. I had a very pleasant experience yesterday, booking tickets on your site. It was very clear, swift and straight forward. A breath of fresh air after booking on many other sites!
However the real treat was when I needed some customer care regarding cancellation/changes. Your service rep. Daisy was very caring and patient in helping me deal it through. Thanks a lot.
Looking forward to booking many more tickets with you!
Sincerely,
Gwen S.
June24, 2008
Britany in Las Vegas was wonderful. I have spent the last 23 years in customer service in communications.
Britany was so nice. We had a death in the family, so I am a bit shook up and needed to get my oldest son from San Diego California to Kansas for the funeral.
This involved numerous calls to get information I was not aware I needed. Britany even attempted to call my son for information.
She took all the information and provided a solution to all concerns. She also did a wonderful recap of the entire contact.
thank you so much
Grace C.
June16, 2008
To whom it may concern:
I would like to express my sincerest appreciation to one of your employee **for his help, kindness and patience.
On May 30th, I booked a trip online to Dominica, on May 31st, I received an email letting me know the reservation had been canceled. The email stated I should contact customer service, which I did. I take my hat off to the rep who handled my matter, he is one of the most patient and kindest customer service representatives I have ever dealt with.
It was a pleasure doing business with him, an excellent representation of your company.
Sincerely,
Sandra S.
June12, 2008
Dear Sir,
I want to take a moment to commend one of your employees, her name is Betsy. I had made a mistake with my reservations and was completely upset and didn't know what to do about the situation. She told me not to worry she would handle the situation for me. She made me feel completely at ease speaking to her. She handled my problem and at no time was she speaking to me in a condescending tone. She put me at ease and solved my problem.
Thank you for such great services. I will be recommending your company to my employer and all my friends. My travel group are making plans for next year and I will make sure that we use your company because of the services I received today.
Janice K.
July30, 2008
I am pleased with the service from Andrew on a ticket that I booked to New York. His patience was extremely rare. It is unheard of to talk with people, in general, these days that communicates with a spirit of care and serivce to others. I appreciate his genuine concern for my situation.
Thank you for the quality of excellence that this employee exhibits.
A satisfied customer,
Alexis A.
July28, 2008
Hello...First, this is my very first time using CheapO...I would like to inform you of my high satisfaction with your company. I booked a trip on Saturday that unfortunately, I've had to change due to changes on the other end. I phoned your service department and fortunately, landed Atherton, your representative.
Atherton was patient, polite and extremely helpful in a foggy situation, as I didn't know for sure that I was going to be changing the date, and destination of the flight. All was up in the air and he offered to keep another itinerary on hold for me and would email and phone me back in two hours. He kept his word, to the tee and we worked out my new travel arrangements. I am elated with the superior customer service offered by Atherton, on behalf of your company.
Certainly, I will be using CheapO in the future and hoping to work with Atherton, again.
Thanks!
Anonymous
July28, 2008
Hello CheapOair:
This is the first time I used your website, which was so convenient and easy to use, also very fun! We will continue to use your service! Thanks a million and we are impressed!!!!
M. A.
July21, 2008
Dear Sir of Madam,
Professional, courteous service is a rarity, so I feel it's important to acknowledge those responsible for making an extra effort. I just had an extremely positive experience dealing with Morgan, who was most helpful in rescheduling my flight and in booking a future one.
Thank you,
CheapOair.com!
Rita K.
July21, 2008
Dear CheapOair:
I appreciate assistance today from agent, Davy. He was courteous, professional and patient. I was able to book a flight that works with my schedule.
Constance H
July18, 2008
I just want to say that Bernard was very courteous and helpful to me today. He helped me resolve my issues and was very efficient. It was a pleasure dealing with him.
Thank you,
Eve
July18, 2008
Dear Russ & The Team at CheapOair.com,
Thank you so very much for your impeccable service, and also for your very cheap airfare!! I am so grateful that I feel compelled to write and express to you my sincere gratitude. I have booked 2 flights now in the past 2 months, and both times have been extremely delightful experiences. In fact, I feel that CheapOair is the best company I have ever dealt with period, and I honestly mean that. Every single person I have ever spoken with at your company has been so nice and helpful and AMAZING!!! The wait times are never long on the phone, the 24-hour phone line is wonderful and convenient, and your airfares are unbeatable.
Both times I have booked flights so far I've had to change them at the last minute, and it was such an easy process I was shocked, since most companies are usually much more difficult and stressful to deal with in comparison.
I just had a mix up with my flight and Russ was so helpful and friendly I almost coulnd't believe it, since this is often not common at other companies. I really wish every company could be like yours!!!
I have been recommending you non-stop to everyone I know - endlessly raving about how amazing you are!! I wish you continued success and all the best!!!
Thank you so much again!!
Sincerely,
Larita
July16, 2008
Good Evening,
I just had the pleasure of working with Andrew to book my last minute flight from SFO to Dallas/Fort Worth. I absolutely hate waiting until the last minute, but this is how my life works:-). Anyway, for some reason, this really last minute booking worked totally in my favor. Andrew was able to get an even better fare for me. I'm really excited about this! As we were working together to make these reservations, I discovered that he is quite a character. I just enjoy talking to people who enjoy that they are doing. He's a keeper, please let him know that it was indeed a real pleasure to work with him.
Cordially,
Lois S.
July15, 2008
I want to take this opportunity to tell you about the outstanding service I had when speaking to Bernard. I was totally flustered after I realized I made an error in booking my flights. Actually this was the first time I had ever booked on line and I was a bit nervous.
Bernard made me feel calm and was able to correct my error.
If this man is an example of your cutomer service department then let me tell you, I have nothing but praise for him and everyone connected to this service.
Again, thank you very much for a job well done.
George T.
July15, 2008
Dear CheapOair,
I have just received superior service from one of you representatives, Patricia. Let me say that if Patricia is typical of the help your staff gives to your clients, then you have gained a client for any future flights that I have in mind.
With my best wishes to you, CheapOair
Sincerely,
Jason M.
July09, 2008
To whom this concerns,
I spoke to a young lady named Rachelle and she helped me with the highest level of professionalism. It was a pleasure speaking to her and left me with a positive experience using your services. I would once again like to thank your company and for having such a professional available to help me with the small setback.
Yours Truly,
Kenneth B.
July09, 2008
I am writing to compliment Germain, a customer service rep I talked to on 8 July 08 when I needed to change my flight. He did an outstanding job. He was the best customer service rep I have talked to in many years. For the first time in a long time I didnt feel like I was getting the run around from a company. He is an excellent customer service rep and deserves much praise for the outstanding job he did.
Sincerely and Thanks,
Susia
July03, 2008
Gentlemen, I am writing to let you know that Mr. Campbell was most courteous and professional. It was a treat to have someone like him handle my request.
Vermell Y
August28, 2008
I would like to take this time to thank you for your expediency in the handling of my dispute. As they say another *satisfied customer*.
Thank you,
J.A.
August22, 2008
I just wanted to tell you thank you for really helping me out with a flight that I bought from your site, it was the lowest one out of everybody that I check on, and no one could touch it.
Again thank you.
Rowena
August12, 2008
I like to travel and I need to fly quite frequently. I've started to use CheapOair to book my tickets as it seems to cover more airlines than other on-line sites. At times, CheapOair fares may charge more than the ;competitors. Today, I was happy to find that CheapOair also matches fares. I was helped by Van with my booking. He is not only polite but patient, this quality is hard to come by these days. Thank you and keep up the good work!
Anonymous
September22, 2008
I have been planning this trip for months to Tasmania buying through cheapOair made the trip possible with the best rates even after the purchase of the ticket I found to a surprise even the customer service people to be really helpful fantastic people!
Thank you so much for reasonable rates!!!
Tianna S
September03, 2008
I used you guys to book a trip to Honolulu in August of 08' I had no problems with the service! My flights were wonderful and the whole trip went smoothly. I normally don't write customer service emails but I've used other discount websites in the past and things were not so great so I just wanted to give you a quick THANK YOU and let you know that I will be using your services again in the near future!
Therese D
September02, 2008
I would like to say that Monita is very pleasant, patient and helpful. She is an asset to your company.
Michael V
September02, 2008
Thank you for your fantastic help. You made all the difference in the world to us.
Thank you so very much,
James W
September02, 2008
Just wanted to say thanks for all the help I received from your agent Devon. He was very helpful and courteous in making my reservation. A real asset to your company.
Thank you,
Angela
October10, 2008
I used your web site to book my flight to Paris, France and the flights that were set up for me were fabulous and on time and very courteous. I will definitely be using this site again. The girl that helped me was very pleasant and patience with me and did an excellent job.
thanks again,
Donald L
November24, 2008
It has been a pleasure doing business with you. This is my 3rd ticket I purchased through CheapOair.com and always had instant response if I had a question or concern.
Thank you and keep up the good job. I have refered my friends and my coworkers to your site
Rudy
November24, 2008
To Whom It May Concern
For 6 months I have saved to surprise my family with a trip back north for Christmas. We are not a well off family and with the economy the way it is, not to mention gas prices, it took all that I had. I somehow managed to book the wrong flight and before I knew it every penny I had saved I saw disappear. I contacted CheapOair and Calvin fixed my flights and saved Christmas with a small fee.
We are forever thankful. Thank you Calvin.
Denise
November14, 2008
To Whom It May Concern
I want to take the time out to mention how great the service was from CheapOair.com. I was very pleased with Deon, who helped me find the best deals in my accommodation. She was very helpful and pleasant on the phone and had very memorable customer service skills. I was very happy that I did not have to deal with any hassle while trying to change my hotel reservations especially because I find that with many other competitive services there are very unpleasant employees working with clients and customers. I am very surprised that my conversation with Deon went so smoothly. Service like hers will definitely keep me coming back to CheapOair not just for the best deals but for the best customer service!
A very happy customer,
Anne C
November10, 2008
Dear Sir
So often people write companies to complain not so in this case. I called late last night and a simply fabulous representative helped me book a flight for my fiance. Her name was Sherri. She was very professional, polite and extremely accurate. She got me a great deal (actually a fabulous deal) and everything my fiance asked for and she even made a return call to me while I got him on a chatline so we could all work out the arrangements together. Now I call that triple A gold service. Sherri is one terrific representative.
Great Job Done Sherri!!!!!!!
Abdu M
November10, 2008
The next person I would like to praise is Raynie in Credit Card Verification for getting the bank to do the credit card arrangements in the middle of the night for me and then she called and told me everything was good to go. "Your service people are incredible and believe me it has been along time since I said that about any company's service. Great company in a day when that is very hard to find anymore."
Thank you so very much for your attention to our requests.
Mary L
November07, 2008
Let me express my greatest admiration for the outstanding service and patience that Pat exhibited while booking my flights from SFO to Islamabad. Pat stuck with the process throughout it all, working to find the best flights and times. Pat worked tirelessly to identify the options and ensure the booking was confirmed before we got off the phone. Pat and I have worked together before and he (along with Russ) have always provided service above and beyond what anyone could expect. He is always courteous, pleasant, and patient, even under very trying circumstances. Given that I fly overseas almost monthly, it is wonderful to know that Pat is always there to respond to my questions and requests for help and flights.
Kudos to CheapOair for having such a great employee on its staff!!! I have used Pat on several occasions to book flights and you can guarantee that I'll be calling on Pat again for my next trip.
Great Job Pat!!!!!
Tricia C
November04, 2008
This letter is to compliment the great employee that ChepOair has: Stewart! My sister had a problem last night and could not make it to her flight. When I called costumer service at that time I was not expecting to get as much help as I did. Stewart just went above and beyond to help me out. Not only that, the way he treated me on the phone, showing concern and care was much more than I expected. Great asset to your company. Great personality and heart Way to go Stewart. I tried to speak with Jack, his supervisor however he was busy at the time. Please make sure that this gets to Jack so he'll know that he has a precious person on board. I also work with costumer service so I know how important it is to do a great job... He changed the situation around. My sis will be here tomorrow Thanks to Stewart.
Sincerely,
Maria H
December30, 2008
This is to let you know how impressed I was with Carmen. She was patient with me on the line for about an hour. She was kind and professional. She did her job thoroughly. I booked 14 tickets with her, she did a great job.
Excellent service with her and CheapOair
Thank you again
Dorothy H
December09, 2008
I am writing to tell you about a phone conversation I had on Sunday Dec 7, 2008 with one of your agents . His name is Travis. I had a disappointing experience online at CheapOair.com due to the fact that the tickets I tried to buy suddenly became unavailable. When I called the toll free number to inquire about why the tickets were not showing up as being purchased, Travis explained what happened. He then made several attempts to help with my reservations using all the criteria I had to live by and he was able to get me a satisfactory price for the 4 tickets I purchased for my daughter and her family. I have never purchased from CheapOair before but I can tell you after my experience with Travis and his patience with trying to get me the best deal available, CheapOair will be the first service I go to when looking for my airline tickets in the future.
As far as I'm concerned you have gone above and beyond what I expected, and this is what I consider to be outstanding customer service. I am very sorry for the problem I have caused, but please understand that these are very extenuating circumstances, and I promise that I will promote airfare.CheapOair.com to everyone and anyone I can. I have never done a thing like this before, and I fly frequently and plan to do much more in the future.
Thank you for your prompt responses and for everything you have done to help me in a very difficult situation. I promise to give an outstanding rating to your company on your website within the next few days. Please pass on my appreciation and gratitude to those who have helped you resolve this matter.
Terry A.
January21, 2007
After booking a flight through airfare.CheapOair.com (with the best prices I could find anywhere), I called the return flight airline and found that my credit card had been declined and that they were canceling my return flight at midnight. I immediately called airfare.CheapOair.com and Philip calmed me down, assuring me that he would resolve everything. He sleuthed out the problem with the airline, got the credit card through and called me later with the airline's confirmation number and my assigned seats. I'm definitely not used to such good service these days! Keep it up!!
Cyndi M.
January18, 2007
Seaton was an awesome help correcting a extremely tough situation when our bank was caught up in the big hacking problem and our credit card attachted to the account was frozen and causing a card to be declined, they worked us through the process of getting authorization so our reservations were confirmed and paid for. I have never experienced such incredible customer service and I will only use airfare.CheapOair.com for all my flights from now on! THANK YOU! THANK YOU ! Thank YOU!
Patricia F.
January15, 2007
Thank you for your prompt reply. I am impressed with your customer service and will recommend your website to my friends. Thanks!!
Linda K.
January09, 2007
I am so very deeply grateful for all the kindness shown to me by the staff at airfare.CheapOair.com in my time of sorrow. Russell has been especially kind in helping me to resolve this issue. It is wonderful to know that there are companies that show such compassion to people having family emergencies. I will always look to airfare.CheapOair.com for my travelling needs and refer all my friends to your company. Thank You!!
Steven D.
January09, 2007
Sarena was the most helpful customer service representative that I have ever encountered. I would do what I could to keep her.
Tracy
January02, 2007
I have been trying to book a flight for the last several hours on all the other ticket providers. (I had never heard of your site.) Finally, I clicked on your tab from "Booking Buddy". THANK GOD. Your site is easy to use and you provided options that were actually available when I clicked on the BOOK IT button. My nightmare is over.
Anonymous
February13, 2007
I have been at all the sites all night long and getting poor response, changing prices by the minute and looping when I try to book flights that are not actually available. Your site made it easy to compare quickly and I was able to book quickly and easily through airfare.CheapOair.com. Will definitely use your site again.
Cindy B.
March31, 2007
Dear airfare.CheapOair.com,
Thank you so much for your wonderful sight and help. My daughter recently booked an unnecessary flight, and Shannon was gracious enough to help me correct it. She is a wonderful agent and person! I cannot thank you enough for understanding, and will undoubtedly use you for all my future flight needs. In addition, I will recommend you to all my family and friends, as your service was excellent! Thank you again, and god bless.
Susan C.
March16, 2007
I am emailing you to relay once again the EXCELLENT customer service that I received from your employee, Derrick. Through no fault of my own, I needed to make a change to my ticket and to be honest; I was expecting to be given a hard time about it. Imagine my surprise when not only did Derrick answer my call but once again the OUTSTANDING customer service. Thank you again for offering such a positive experience. You guys really are “THE BEST”!
Jessica M.
March15, 2007
I had some complications while booking my flight and some confusion which made me wish I had never tried booking a flight in the first place.
Thanks to your employee Kiran Bhatia I will most definitely be booking with airfare.CheapOair.com when planning my next vacation. She was very kind, professional and eased my stress, she was very quick about getting back to me on my questions whether it be through email or on the phone. Kiran is an outstanding employee and it was such a relief having her help me while planning my vacation! Thank you!
With tax season right around the corner, make sure to follow these few simple tips.
Connie V.
March12, 2007
I am very pleased with airfare.CheapOair.com. I was very excited to avail myself of one of their EXCLUSIVE fares when I was searching for a flight on very short notice to attend my sister's funeral in Southeast Asia. I highly recommend this site.
Pamela
March03, 2007
Well I must say I am impressed. This is my first time flying and I have been on this computer ALL night!!! This website has safely booked my flights with no struggles. I was a little worried about fraudulent activity, but when I called the airline company everything was taken care of immediately. Other sites had wrong flight numbers, lied about flights available, and what not. The only thing I regret is that I didn’t find this website sooner. I love it and will most definitely use it next time I fly, and the time after, and so on.
Marie Nadine P.
March03, 2007
Greetings:
My name is Marie Nadine Pierre and I am writing regarding one of your customer service representatives, Philip. Philip called us after I wrote an email to airfare.CheapOair.com online asking for some help in making some changes to my ticket. I needed to re-schedule my flight because of some family emergency. When Philip called we had already talked to a couple of other representatives who had not been very optimistic or helpful. Once he began talking he seemed committed to helping us get our situation resolved. And he gave it a 100% until our situation was resolved and we're happy to be on our way soon.
I felt that Philip was available to us the entire time. This process took over 72 hours to complete. During that time, we exchanged emails with Philip and he managed to respond to each inquiry. He also called several times. I was very happy to find airfare.CheapOair.com on the internet during my search for affordable flights to Europe. Other booking agencies could not offer the low fares nor the convenience of flying without stopovers. In fact, airfare.CheapOair.com not only offered cheap flights but one can book it online which is not available from all agencies. With its convenient booking online, the affordable straight non-stopover flights offered as well as the excellent and prompt customer service offered I give airfare.CheapOair.com a 100+ for service. I will use this booking agency again for other travel and I will certainly recommend it to friends and family who will be travelling as well.
Thank you so much airfare.CheapOair.com and a big huge thank you to Philip for going the distance to help our family with our desire to travel abroad.
Mark O
March02, 2007
This was my first time using airfare.CheapOair.com. I have used other on-line ticketing services in the past, and I have to admit I was somewhat skeptical of using any service named "airfare.CheapOair.com" to purchase round-trip tickets from the USA to the Philippines. However I have been very pleased with all aspects of the service, specifically the availability of many outstanding flights, with exceptionally good prices and the quick follow-up by customer service to complicated issues. For example, one of my bookings involved a third-party credit card payment/booking for airline tickets originating overseas. Within minutes of booking this flight, airfare.CheapOair.com's credit card unit called to verify the credit card transaction.
My only advice concerns the notice of shipment for paper tickets. My paper tickets were shipped by FedEx; however, the email notice sent from FedEx to me advising of the tracking number was marked as spam by my email provider and sent to my bulk in-box. I kept looking for the email notice and I finally found it in the bulk in-box.
I highly recommend airfare.CheapOair.com
George
April30, 2007
I very much wish to commend Agent "PARRY" for the very courteous, efficient, and dedicated assistance he gave me on my mixedup booking today. My phone call ran to after business hours due to problems with my computer receiving email confirmations and ticket numbers. Parry stayed with the problem and after lengthy efforts on his part with both me and Delta he completely resolved the multiple missing data. His final conclusion of the problems was to telephone me back after an unresponsive Delta finally came thru with the missing information. He's an excellent representative for your company.
Julie H.
April17, 2007
Heather was so helpful when I called in to inquire about my tickets. She was very patient with me and answered every question with precise information. Heather helped me with my pricing and went WAY beyond the call of duty. She was very polite and efficient. I enjoyed working with her and prefer her to wait on me again. Many thanks to her!!
Tanveer M.
April15, 2007
What a great service. Calls popping in right and left. Confirmation arrived on sunday (a holiday). My special thanks to ALEXIA the agent who processed my tickets over the phone, with step by step updates using emails and phone coordination.
Also thanks to alexia who got me the rock bottom price i did not find locally or elsewhere on the web.
RAYNE called in from the credit card department and explained me the whole procedure. Yet another thanks to an unknown agent who called to confirm the status of my etickets. Thank you ALEXIA, RAYNE and thank you to all who worked round the clock.
Jordan M.
April13, 2007
I wanted to commend Customer Service agent Sandra. She helped me make a change to my existing reservation. She was pleasant and extremely efficient. She offered the best service I have received at any travel agency! She was really great and took care of all my requests immediately.
Erlinda V.
April05, 2007
I'd like to commend the service provided to me by your agent named Russell on April 5, 2007. He was very helpful and patient and most important of all, very courteous. He is an asset to your organization. I wish there'll be more people like him assisting callers.
Aniko T.
April05, 2007
I want to complement Peri. He gave me such caring service and got me a great deal. It was my first time, yet I will come back to him in the future.
Ryan L.
April05, 2007
I would like to say, this was the cheapest airfare I have seen in years....I fly to Europe every year and usually pay for 3 tickets around $3500. This year I came across airfare.CheapOair.com.com and got the same tickets for $2156. I was a little bit nervous buying from unknown website, I read couple of reviews that were not necessarily the best ones about customer service. My experience was very pleasant, customer service was just fine, answered all my questions and was very helpful. I do recommend this web site.
Ramal J.
April05, 2007
I really amazed with your services. I had good experience talking to your executive VERONA.... I don't know how she understood everything so quickly & return with an answers to my every queries. I am sure airfare.CheapOair.com will be my first click before going to any other place. I hope i will get nice services everytime.
Jan K.
April05, 2007
Want to give a special thanks to Melloney for all her help and understanding when I called to have my dates changed on my flight. She was very helpful & polite. Thanks again for all your help.
Karen F.
April04, 2007
Thank you so much for verifying my car rental. You were most diligent in pursuing this transaction. I truly appreciate your dedication.
Renee V.
April02, 2007
Thank you for your great service she made for Allyson L. Lake.....Shannen took care of my reservations and she was the best ever.
Wanjin C.
April02, 2007
I have recently booked a flight online and realized that the computer had made a mistake on the returning airport. I had called the customer service and Philip was the supervisor who helped me with this issue. Not only did he offerred me a very low cancellation fee to the flight but he was also very patient and helpful at all times. I was very satisfied with his service and would like to inform you about him. I would definately love to book any future flights with him again.
Carlota S.
April02, 2007
I just want you to know that I am satisfied with the service of your Customer Service Representative in the name of Sage. I booked a round-trip flight from SFO to ATL, but when it was time to confirm my flight and get my itinerary, my computer got stuck. I then called your office. Although it took several minutes to wait for someone to respond to my call and such wait would have irritated me, your representative, Sage, was courteous and facilitated my flight confirmation and itinerary. Thanks for the courteous and efficient service.
Ann R.
May18, 2007
We just want to say how much we have appreciated Jennie Savona's help with giving us such wonderful service in our need for airline tickets.
We have a group Mission Trip going to Honduras in July and we just were having no luck trying to get tickets ourselves. Once we contacted Jennie she put our minds at ease and took charge and she eventually was able to get us a great fare. We have also been very pleased with her promptness as getting back to us when we have had questions or concerns.
Each time she has been able to answer our questions fully and calm our concerns. Because of Jennie's service we will continue to do business with airfare.CheapOair.com and always ask for her personally!!!
Robert G.
May17, 2007
I am a Senior and this has been my first time using your services via e-mail and telephone. Both methods have been excellent.
On Thurs/10May, Marcus provided excellent assistance in changing my reservation from Norfolk to Salt Lake City and return.
Then I considering my wife's health and the selection I had made on my own, I called on Fri/11May for understanding and assistance from Marcus. Again, more than I could anticipate. He was able to get my reservation transfered to AA which provided shorter flight times and a much better arrival time in Salt Lake City.
Very much appreciated. Will use your service whenever we travel.
Aiyana T.
May17, 2007
Just wanted to say that my experience with airfare.CheapOair.com was awesome! The best prices I found and the best customer service I found. I made 2 purchases and the 2nd purchase I had the wrong return date - I emailed you the same day to change the date and it was a pure NO HASSEL experience and I have to say that CAMPBELL, my customer service guy, was superb! thanks so much airfare.CheapOair.com- love it!
Elijah M.
May16, 2007
Becky has made my day with helping me confirm a flight. I was having problems with my bank due to my CVV code being faded but when I spoke to Becky she gave me the customer service needed to relax and focus on finding the CVV code. Thanks airfare.CheapOair.com for employing people with good attitude and outstanding customer service.
Robert G.
May11, 2007
I am a Senior and the is my first time using your services - e-mail and phone. Both were excelent.
On Thur/10May, I called and worked with Alton to change an e-mail reservation from Norfolk to Salt Lake City and return. He was able to assist without difficulty and very timely.
On Fri/11May, because of my wife's health, I asked for assistance in moving from a 5hr flight to a different airline which provide shorter legs and a much earlier arrival time. I was assisted by Marcus who went to special requests to understand my circumstances and assist me.
Thanks to both Alton and Marcus.
Will use your services again.
Duc N.
May05, 2007
I am writing this email to show my appreciation for the good help that I received from Marsh in re-booking my flight. There was some miscommunication in my booking, that could possibly cost me $450 extra. However, Marsh was able to find me the correct flights and maintained all of my selection and still save me $85! THANK YOU!
Michael P.
May05, 2007
I am writing to tell you what a pleasant customer service experience I recently had with airfare.CheapOair.com. I was helped by a man named Kedreck who was extremely friendly, knowledgeable and efficient. He took care of everything I needed in a short amount of time which created a great overall customer service experience.
Thank you to Kedreck and to airfare.CheapOair.com for the wonderful customer service.
Sanjay R.
June18, 2007
Gina, Thanks again for your patience and excellent service in helping me change my trip DEN->HEL to June 24th. Appreciate it. If you can pass this to your manager, I like you to be receive an appreciation award for your diligence and help.
I am also looking for a flights request for my wife as well. If you can let me know what the options are, I appreciate it
Elizabeth D.
June11, 2007
I just wanted to say thank you! I searched high and low for a reasonable plane ticket to Greece from Los Angeles and stumbled upon your site.
Most travel agencies and websites were advertising fares at least $300 more expensive and had up to 3 different stops! I was about to cancel my whole trip when your site saved me! Since then I have referred this site to all of my family and I have bought multiple plane tickets. I wish I would've known about this site years ago.
Waynette M.
July22, 2007
I booked airline tickets for a family of six, three of whom were children for a family vacation to celebrate my mother's "big" birthday. I was extremely skeptical about booking with airfare.CheapOair.com. However, I was pleased to find that all of our flights were with major airlines, perfectly coordinated with assigned seating (to which I did not think about requesting) and ample time to make it to connecting flights and through security in very large and busy airports. The price of the flights were competitive and I could not find a price lower than airfare.CheapOair.com.
Thanks airfare.CheapOair.com! You helped make our family vacation both memorable and affordable!
Almeda R.
July14, 2007
I would like to thank Raymond for the good service he has given me. airfare.CheapOair.com had made a mistake and put me in coach when I had booked first class and he corrected this mistake.
Joshua D.
July11, 2007
Today was the first time I have visited your site and had a few questions I needed answered before I booked the flight for my family vacation so I called your information line. I was greeted by a young woman named Satoria and she was extremely helpful. She did a wonderful job of helping me get my flights booked. She even had to do it twice as the original days we wanted to fly back could have been a problem with my youngest daughter's birthday. She was very patient with me and very professional. It was a breath of fresh air to deal with her. So many times I have called customer service lines I have found them to be the exact opposite of customer service, they could all take a lesson from Satoria. She is an asset to you business and I just wanted to let you know of the great job she has done for me today. With the service I received today I will definitely be doing business with you again.
Jeff M.
July09, 2007
I just received my tickets for my my flights we booked Miami to Salvador Bahia Brazil on TAM.The flights are non-stop MIA-SSA and cost half of what I saw on major web sites. We basically booked 2 tickets for what one ticket cost on Expedia and Travelocity.
I was reluctant at first because last year when I booked with a similar consolidator TAM would not confirm the tickets because the consolidator booked at a fare code that TAM would not honor. I had to pay a rebooking fee and an additional $300.00 to obtain a valid conformation with TAM
This time with airfare.CheapOair.com I was very surprised and relieved when I called TAM and confirmed my booking and found that all was in order and confirmed.
The agents at airfare.CheapOair.com were helpful, pleasant and responsive to my e-mails inquiries regarding my reservations.
I will definitely use airfare.CheapOair.com again as they offer the best deals in coach and business class airfares.
Thank you airfare.CheapOair.com!
Barbara S.
July06, 2007
I commend your two agents Adelina and Nickson for their excellent service. Recently I had to change my travel plans because I fell and fractured my right ankle. My doctor advised me to cut my summer travel short and to not go to Istanbul and Uzbekistan on crutches. I called you and worked with two of your excellent agents.
Adelina was my first contact and he did a superior job to cancel my plans to fly from Milan to Istanbul (booking number 412136). I realize that I now have $511.23 credit on Austrian Airlines and need to lock in my travel itinerary before the deadline of a year from when I bought the ticket on 5/28/07.
He then did the even more difficult task of trying to find if I could return earlier than Aug 22nd. This ticket booking number 372071 took considerable effort and diligence. In the end he was able to book me on the same United flight but leaving FLR Florence, Italy on July 26th.
I waited several days to receive confirmation from your consolidator. Then I called and worked with another agent Nickson who confirmed the changed date of my return trip from Florence and was able to take my third booking 424065 from Denver to Eugene and get me on a United flight 735 leaving Albuquerque on July 27th at 10:18 AM. I should arrive at PDX Portland airport at 4:49 PM. I received confirmation by email and am not set to begin my adventures.
I am glad that I am mending my bones, that I did not require immediate surgery, that airfare.CheapOair.com would allow me to make changes and that your staff conduct themselves with courtesy, efficiency and compassion.
I would appreciate if you would send this email to Adelina and Nickson so that they will know that I commend them.
Donnamarie V.
July01, 2007
I just wanted to say thank you so very much. I booked a flight for my 84 year old father and the return date was wrong. Ms. Chen at airfare.CheapOair.com was so wonderful and made the changes with no problems or fair changes. Thank you again for you service.
Dianne W.
August20, 2007
Just a quick thank you! We booked roundtrip tickets from Medford, OR to Chicago, IL leaving in late July, returning beginning of August....everything went perfectly, we got great seats as requested, no delays, no problems whatsoever! I will definitely book our next trip through your website!
Lisa F.
August08, 2007
I just wanted to let you know that our flights went very smoothly from Manila to Florida. No problems at all and I want to thank you for your service and excellent customer service reps that have answered all my questions and concerns in a timely manner. I will be sure to use you again when I travel and have already recommended you to several friends.
Susan E.
September18, 2007
Thank you for your exceptional service and courtesy during my recent call for a ticket, which I booked with the help of Rudy. He was professional and very mannerly in his presentation. I will send my friends and family to your service and highly recommend Rudy as well.
Thanks Again,
Luis C.
September14, 2007
I want to congratulate for your excellent services. Today I made an error on my reservation, I called and Mr. Cambel, very nice & fast. He fixed the problem in no time.
Thank you
Linda L.
September03, 2007
My name is Ms. Liker and I just finished booking my flight with your representative, Allen. He was so very helpful and made the whole experience of purchasing my tickets easy, and I can't say enough about his help. Allen even found a non stop flight for my return and with my foot in a cast, that makes life a lot easier. You have a wonderful employee and I do intend to let others know about the web site and the helpful representatives you have working for you.
Abad A V.
October02, 2007
I'd like to take this opportunity to recognize Satoria in her great and much appreciated help in booking an urgent flight to New York.
She was very patient and thoughtful in her efforts to take care of this flight reservation, and her professionalism is one of the highest caliber i've been fortunate enough to encounter. Great sign of outstanding costumer service.
Thank you so much, Satoria.
Brandon S.
November26, 2007
I just wanted to thank you for your incredible customer service, This is the first time I have traveled with airfare.CheapOair.com and will continue to from now on, and will tell everyone I know.
I bought airline tickets to Cape Town, South Africa with only one day notice and got a incredible deal and your customer service team made that happen, Customer service agent "Trisha" and your credit card approval department.
Fen C.
November26, 2007
Thank you for everything you did for me. I am impressed by your patience and professionalism.You re-bulit airfare.CheapOair.com's credit in my mind.You really do a good job.
Wish you the best because you deserve it.
Audrey M. & Ricardo T.
November20, 2007
Thank you for all of your assistance in making our trip possible. Although it was time consuming, ultimately it was successful. I appreciate all of your efforts, and the hard work you did in researching all those flights. Outstanding service is not always the norm, although it should be. I will tell any of my flying friends about the service I received at airfare.CheapOair.com!!! Thanks again,
Anonymous
November20, 2007
I would like to take the time to express my sincere gratitude and appreciation, first to the representative who assisted me, whose name was Perry. Secondly, to you, airfare.CheapOair.com, the company for a most obvious outstanding customer service training. On Friday, November 16, 2007 I made reservations for two of my daughters to fly in on Thanksgiving day itself, only to realize minutes later as I was giving them the itinerary, that I had clicked on the wrong departure time. To my horror, I realized that I had chosen 6:45p.m. instead of 6:00a.m.; by the time they got in, Thanksgiving dinner would have long been eaten, dishes washed and put away. Anyway, I decided to call right away to see if anything could be done since it was about 10 minutes later when I discover the error.
In my opinion, Perry went above and beyond the call of duty in assisting me with my travel arrangements. By the time I got through to someone (which did not take very long), the ticket had already generated. It actually took a couple of hours to sort through everything, but not once did he appear impatient or frustrated (even though I most certainly was). I have used other services before and have not received the level of service with most of them as I did with Perry. Anyway, because of him, my family and I will have a most enjoyable holiday.
Thank you Perry, and Thank you airfare.CheapOair.com. I will most definitely use you again in the near future. Thank you.
Shirley A.
November16, 2007
I would like to let you know that I have just gotten off the phone with one of your operators. His name is Ascot, and he was so very professional, friendly, and very helpful. I had difficulty getting my reservations on your website, and Ascot took care of everything. I would like to thank him for his pleasantness and caring manner.
Crystal
November14, 2007
Kim was so helpful to me, I was really glad to book my flights with her, she had that tendency to satisfied the customer by providing all the details and taking care of all the quires. She is such a nice lady I wish her best of luck for future.
David M.
November13, 2007
I wanted to write this letter to let you know how happy I am with one of your employees. I had a very tough itinerary to book and James Fonovich was extremely helpful, courteous and patient the entire time. I've booked through several websites and I've never had the level of service I had with James. I want you to know that I've already given his name and extension to 5 of my friends and co-workers, who book a lot of travel, to use him in the future. I don't recommend people too often, but I was very happy with him and very impressed at how knowledgeable he was.
I wanted you to know what a great job he did and that he represents your company very well.
Eva C.
November09, 2007
I would like to thank Pierre for the outstanding customer service that he provided to me today. I had to change my flight reservation and am so glad Pierre was handling my request. He was professional and courteous and handled my request quickly. He even notified me with the changes to my itinerary. I will definitely use airfare.CheapOair.com again. Pierre is a true asset to your company! Thank you
Susan V.
November09, 2007
Again, I appreciate the role you played in helping us solve our mis-scheduling problem. That you responded to my email promptly and kindly, and followed up, made all the difference in whether I'd use airfare.CheapOair.com again or have a good night's sleep.
Kara T.
November07, 2007
On Saturday, November 3, 2007 I called your company because the night before I booked my mother's tickets incorrectly. I had the wrong departure date. I was a bit flustered and wasn't making much sense to what I needed to change regarding my tickets.
Alan was the representative that was helping me. This gentleman was so kind and patient with me. We cancelled my old booking and he spent over an hour searching new flights for me, to find me the best deal. He never once seemed frustrated or irritated with me (though I'm sure he was.I would have been!). His helpfulness and professionalism were superb. I haven't had that level of customer service in years.
Thank you for your outstanding employees, your wonderful website and overall commitment to your customers.
David P.
December31, 2007
On Saturday, 29 Dec, I thought I was out of options in making some reservations for my son in law.... then I called your help line and Leon answered.
Leon not only helped me get the lowest prices, but he did it in a most professional and honoring manner. His ability to help your customers was obviously evident as he helped me make both a round trip and one way reservation. He clearly understood my needs and provided timely service, politely answering all my questions and providing all the information I needed. Please pass on my sincere thanks for a job exceedingly well done and GREATLY appreciated. Thanks to Leon again!
Michael F.
December28, 2007
To Whom it may concern,
I wanted to send a quick note to let you know that 1 of your agents Jim Fonvich was incredibly helpful and courteous. I've called your company before needing help, but I never got this level of service before. Jim listened to me, helped me and never once had me on hold for more than 30 seconds. I just wanted to let someone at your company know that Jim makes me want to call airfare.CheapOair.com back for future travel.
Sajeda C.
December19, 2007
My name is Sajeda Canani and I live in Canada. I was really impressed with the customer service that I got yesterday and I must say that I am very happy to work with airfare.CheapOair.com. I was very upset about missing my flight and airfare.CheapOair.com customer service just made me feel a lot better. Thank you once again.
Dolores A.
December15, 2007
Dear Sirs,
I would like to compliment Eric at the Las Vegas office for his kindness and time spent in helping me to book our family vacation. He was both knowledgeable and efficient in his work and really made a difference.
Thanks Eric for a job well done!!!!
Shelby K.
December14, 2007
I have had a lot of problems with the customer service representatives at airfare.CheapOair.com, but fortunately I have not had negative experiences with everyone. I am sending this email because I would like to thank two Las Vegas reps. - Eric and Starr- for their patience and courteousness. They have both taken the time to answer my questions and clarify things that I may be confused about.
Shirley A
December13, 2007
I would like to let you know that I have just gotten off the phone with one of your operators. His name is Ascot, and he was so very professional, friendly, and very helpful. I had difficulty getting my reservations on your website, and Ascot took care of everything. I would like to thank him for his pleasantness and caring manner.
Anonymous
December13, 2007
I recently reschedule a flight from Detroit to Philadelphia. I expected a long hold time and great difficulty but experienced niether. The company was more than helpful and Becky, my customer service agent, was a pleasure to work with. She found the exact flight I wanted and made the switch seem effortless. It was a great pleasure to work with her
G. P.
December12, 2007
To whom it may concern:
This is to recognize the extraordinary help provided to us by your agent Percy. We had a situation when Air India and Delta Air Lines changed their flight schedules; we were scheduled to fly from Richmond to Delhi and back. Because of the change in schedules and cancellations by the air lines our connections were not possible. Percy put an extraordinary effort to make sure that we get the correct flight schedules and also do not get penalised for change of schedule as the change was involuntary on our part.
We thank Percy for his help which will make us to book tickets with you again in future.
Dana Z. and Alan S.
December10, 2007
Daisy,
I can't thank you enough for all you have done to help out with our flight! You are a wonderful person. Thanks for your unbelievable dedication to your job and customer satisfaction.
Leonila A.
December6, 2007
I have made a reservation on your website with booking number 776480 a few days ago and there has been repetitive issues with my credit card so the first attempts to charge it did not go through. I spoke with different representatives and very early this morning, I had a chance to talk to Petra to strainghten out the issues with my credit card and purchase a ticket for a much-anticipated holiday trip. Petra have rendered an exceptional service to me that I have never encountered ever before.
She is a true example a professional cs representative. She was very patient, courteous and worked in my best interest. She had gone an an extra mile working on my reservation and spent hours trying to find me a fare that I will be comfortable with. We do not encounter an excellent cs representative like her and when we do, they deserve to be recognized and commended. I cannot thank her enough and may she become a living example to her colleagues.
Dianne P.
December06, 2007
I just want to tell Jim at extension 9716 thank you so much for helping me with my son's flight. It is not often that you get to deal with very helpful people anymore, and Jim was very helpful with me this morning. I think he went above and beyond trying to help me book a different flight for my son who is serving in the Military and is granted leave for the holidays. I by mistake booked the wrong flight for my son and Jim was so kind as to help me get the correct flight that I needed.
I worked for a company that has won awards for our Customer Service Department and knows what it means to have a great customer service department. I think your company has just exceeded ours.
Thank you (Jim) again for all your help. May you and your company have a blessed holiday season.
Monika
December05, 2007
I wish to send my hearty appreciation for your staff and it impressed me a great deal. I was desperately looking for a good fare to travel for a workshop to Barcelona. Your staff, Jewel, really helped me out with a fine deal. It is sad that I was not able to finally book through her as I had to later go through an agent in the city. But what she did was to ease my tension of getting a ticket, and in a decent fare, at a peak time - all worst possible situations!
What I appreciate so much is that despite the fact that she worked so hard, I could not make out any impatience on her part - and even though I was not able to buy the ticket from her, she did not blame me at all - a very positive attitude for serving customers. I know that I will want to get my next bookings through her.
I am impressed at the trainings you provide your staff and the quality of service you offer to your customers.
Best wishes for the season.
Gus B.
December04, 2007
I would like to thank your agent Alena, did not catch her last name. She helped me with a few changes that I had to make to our flight reservation and was very proffesional.
Thank you airfare.CheapOair.com for making our 29th anniversary a success
Sorry no Customer feedback is available for this month
Sorry no Customer feedback is available for this month
Mathew T.
March22, 2006
I thought our corporate travel agency always found us the lowest fares, but while booking a business trip to Okinawa, Japan, all flights were sold out. One of my colleagues from Japan suggested airfare.CheapOair.com. Not only were you able to save my company over $1,800 but you were also able to confirm the seats right away. In today's competitive travel market, we need innovative travel solutions such as this.
Andrea M.
March13, 2006
My company's travel policy has a $3,000 cap on multi stop international itineraries. Our corporate travel agent could only offer me coach with no upgrade. A friend recommended airfare.CheapOair.com. Not only was I able to upgrade on the trans-atlantic flights to Business Class, but the fares totaled $2,872. I will highly recommend you.
John G.
April18, 2006
I want to Thank you for creating such an easy website to use and for having such an excellent airfare price on my plane ticket to Reno. I have been confined in a hospital bed to my house since 1999. I am taking my first trip since and I am so excited about it. Your cheap airfare made it possible.
Gary D.
April01, 2006
When our European client called us to set up a last minute meeting, we called our regular travel agent to book a flight from Lansing, MI to Dresden, Germany. Our travel agent quoted us a fare of $7,224. it was too high, so we checked out some online sites and found airfare.CheapOair.com. Within 20 minutes, I booked a round trip business class ticket for our client for $3876. We saved over 3K.
Cathy B.
May28, 2006
Thanks to the effective assistance I got from one of the airfare.CheapOair.com customer service reps, I was able to book a last minute flight to be with my mother after her car accident. I thank you all at airfare.CheapOair.com for your assistance and high quality service I received.
John N.
May14, 2006
I was referred to airfare.CheapOair.com by a good friend of mine who is a regular customer. I couldn't be more pleased with my experience making my travel arraignments to Las Vegas. I will recommend you to everyone!
Fred and Mary B.
May01, 2006
Being senior citizens, my wife and I are on a fixed income. We need to watch our expenses very carefully. Thanks to airfare.CheapOair.com, we got great deal on our last vacation!
Karen H.
June21, 2006
Paul, thank you so much for changing my flight for me. You have given me tremendous peace of mind!! The fee of $25 is completely acceptable and fair. I'm sure I will do business with airfare.CheapOair.com in the future.
Edward P. B.
June18, 2006
Sam, Maurice and Arijit, thank you for such fine service and helping me book my flight reservations.
Peter K.
June15, 2006
I am very pleased with the ease of use of your site. I was able to book my flight, hotel and car for my last trip to Los Angeles within a few minutes. To top it off, I saved a bundle! I'll recommend airfare.CheapOair.com to all my relatives and friends.
Les B.
July01, 2006
Maurice, Janice and Kathy have returned safely and I wanted to thank you once again for your help in making it all possible. The trip was a great success. 91 children were fitted with hearing aids and many of them are getting the opportunity to hear for the very first time! You helped make it possible and I appreciate your working with us, even when we seemed impatient. You and your team were a part of something very special and the work will continue in Uzbekistan for a long time to come thanks to your help.
Terry H.
August22, 2006
Flew to Oklahoma for a wedding this past weekend, airfare and car reserved through you folks....everything went perfectly...thanks much.
Wanda B.
September20, 2006
My son took a job in Japan after college graduation. We were looking at other sites and the prices were so high, we thought "How are we going to do this??" I used a different search engine and went to airfare.CheapOair.com - and booked immediately. The fare on your site was just a little more than HALF of what everybody else was!
The flight went perfectly and I'm looking now to see about booking him a round trip at Christmas!
Anonymous
October29, 2006
By far the best on the web! congrats to your travel agency. Its about time we surpassed the folks who tried to destroy us. I used to be a travel agent and believe booking online needs to be easy, cheap and have great customer service.
You have all of that and then some! I recommend your site to all of my contacts!
Candice G.
October27, 2006
I got the cheapest tickets here with airfare.CheapOair.com for the holiday weekend, from coast to coast. They were by far the cheapest. Thanks.
La Ree N.
October25, 2006
Recently used your service and I was very impressed by the way I was treated. Will be telling others to use you first as you're the best.
James C.
October23, 2006
I've searched for 3 days, dozens of online sites, travel agents, airports with no satisfactory results! Finally I found TravelZoo which led me to airfare.CheapOair.com and in 15 minutes I found exactly what I wanted, where I wanted and how I wanted it!
WOW!!!
What a Service!
Gerry K.
October18, 2006
I have called one of your agents, who very efficiently worked with me and the airline to solve my problem. Thank you. Your agency will always be my first choice. I will recommend you to other travelers.
Chris
October18, 2006
Thank you very much. We figured out that when my wife put in a destination of St Thomas (STT) - San Juan was given as an option. Not sure if that is considered a "neighboring" airport - but with an ocean in between San Juan and St. Thomas...it probably should not be. Regardless - in the future we will be more careful.
I was very impressed with the speed and personal attention which you gave this matter. You have earned my trust and be assured I will indeed recommend and use your service in the future.
Anonymous
October04, 2006
I frequently check fares on various web sites and found airfare.CheapOair.com just this morning.
I must say the service I received from you customer service rep named Gina was exceptional. I was having a problem with my credit card company approving the booking online. Gina went above and beyond to assist me. I was able to book my flights to Florida at almost half the cost of other quotes. I will refer airfare.CheapOair.com to all my friends and family.
Neicia A.
November29, 2006
I am so relieved I was able to book a last minute bereavement flight without breaking the bank. I was able to book a flight for my sister and myself on a very short notice. The cost of both of our tickets combined was only a portion of the cost of other airlines. I will recommend everyone I know to this website, thanks.
Lois R.
November20, 2006
As we all know, booking a last minute flight for bereavement can be painful and expensive. I just booked a flight to fly from California to Montana to attend a family funeral. I’d searched all other airlines and come up with airfares of $862 and $1,032. Your site gave me a price of $282 which included tax (the others did not). AM I impressed??? Absolutely!!!!! I’m telling everyone about this website!
Anonymous
November09, 2006
Absolutely Amazing! Not only did I purchase Business Class tickets for the same price I was quoted for coach by another site, but I had my tickets in hand in two days. This is definitely an agency I will use again and again. Fantastic!
Emma P.
November07, 2006
What a great experience! You not only make it look easy, it is easy! I'll be recommending you to all of my friends.
Evelina A.
December30, 2006
We wish to express our sincere appreciation for Philip at Customer Service for having helped us in our flight arrangement. Your agency, no doubt, is best represented by somebody like Philip who is kind, patient and will do everything to help an elderly customer like me. Because of him our family would continue making use of your site in our travel plans.
Please extend our appreciation to Philip. Happy New Year and wishing you more success!
P. Guerzhoy
December29, 2006
Thank you !! I have just received the tickets, and I want to express my gratitude. Very good job!
Jean B.
December28, 2006
Thanks for getting back with me. I have told several people about your cheap airfares and how easy it was. Thanks again.
Julian G.
December26, 2006
Great Site, Nice laid out, fast and offering fares cheaper than any other. Well done!
Sylvia D.
December22, 2006
I had planned to travel to Denver today, 12/22/06. With the blizzard and the airport closure it became impossible to be able to go and spend the holidays with our son. As if that was not upsetting enough, the thought of getting large penalties was sure to completely ruin our holidays.
Your action to return my calls twice and report that you were waiving any re-booking fees really makes me believe in good business and human kindness again. You have a customer for life and I will recommend you to everyone I know.
HAPPY HOLIDAYS!!! Thank You so much.
Ernest D.
December18, 2006
I just wanted to say thanks for the wounderful air fare you got , for my wife Tucson to chicago round trip.
Question. Can we get on your E-mail list, for last minute air fare tickets? we are retired and trvel a lot. Also I should be good to go with you’re my american express account. You now have all the paper work req. ? I will be looking for air fares to greece this july thru aug. Thank you.
Giovanni P.
December13, 2006
I just wanted to let you know I received excellent service from one of your customer service reps. Richard (ex 9023) help be with a large complicated booking. We where cut off while on the line and he managed to get a hold of me quickly. He was very patient with the request and a problem I had with the credit card info.
He was very professional and friendly through the whole process.
Many thanks
Sister Maria
December08, 2006
Just message to say "thank you".
The tickets arrived safely and on time. I appreciate your help and care. I wanted to send this as soon as they got here, but other matters delayed me.
Paola
December07, 2006
I would like to express my appreciation for the quality of your service. It has saved me a lot of money. Our agent, Philip, has been very helpful and professional in accommodating our request. I will definitely use your service again and recommend it to our friends. Thank you very much.
Steven W.
December05, 2006
Thank you for your fast response to this matter. Its nice to know that some companys still believe in customer service and keeping their word. We will continue to use your site since it is run in such a responsible manner. Thank you
Anonymous
December04, 2006
I am very pleased with the service here. I ordered tickets to Karachi on 11/24/06 and I had them a couple of days later. This wast the only site that I could find last minute tickets and the price was almost $300 below the prices on other sites. I was skeptical at first, but after this pleasant experience, I will definitely use this site again and will refer to friends. Thanks!
Cathy F.
December01, 2006
Just a quick note to tell you thanks to airfare.CheapOair.com. My husband and I are here in Ixtapa and sitting at the table with the family. Could't do it without you.
Much thanks again and hope we can use airfare.CheapOair.com again in the future.