CheapOair Customer Reviews/Feedback & Survey

Please Click Here to take our CheapOair survey and provide us with your feedback and suggestions.

Billie
November 09, 2009

I would like to extend my extreme thanks and gratitude to, I believe, one of your employees. "Norton" has been extremely helpful in securing a flight for me back to the United States. I am in Amsterdam, Netherlands, on vacation when I was told my father was in failing health. My sisters back at home in Ohio got the funds to secure my return flight. "Norton" has been in contact with me through email securing my flight ticket back home in Ohio. "Norton" cancelled my return flight on November 25th and secured me a flight back on November 9th. Once again I would like to extend my thanks and gratitude to an employee, "Norton", who did his best in order to return me home to my father. Thank you "Norton" from the bottom of my heart. You went beyond your job to help out someone you don’t even know. That is why I want to let you know how good your employee acted out in an act of kindness

Thank you

Jay
November 09, 2009

Thank you so much for your prompt handling of my travel needs. I have just received from Cheapoair.com your booking and credit card payment confirmation. You are, as usual, very efficient, and I commend you for it. One more thing I would like you to do for me:

Thank you again for everything.

John
November 08, 2009

I am quite sure you don't get many thanks for things you do or services you provide, so I just wanted to say THANK YOU! You have the most outstanding website and offer services to book and modify travel arrangements like I have not seen (EVER). So, thank you. I feel so at peace about my travel thru you. I have never been able to say that before.

Sincerely,

Linda
November 07, 2009

I just wanted to take a moment to give Carmen a High Five! for exceptional service. Carmen was so helpful and courteous in helping me to rebook a flight. Making sure that not only I got the best deal but also being patient and kind in helping me to reschedule a flight to visit my mother who is having some health issues.

Sincerely,

Rita
November 07, 2009

Great flight options

Edol
November 05, 2009

Everything was good, the customer service was outstanding. Miss. Garnet assisted me very well, helping me resolve my problem with my tickets for my son.

Ruth
November 01, 2009

I was assisted by 'Beven' who got me the very result I wanted. He really helped and I am grateful. This was my first experience with CheapoAir and I would come back.

Evaughn
October 30, 2009

Your representative, Ames Bond was incredible as he assisted me in finding a last minute flight. I feel fortunate that he assisted me in the process. e.s. from Mi.

Charles
October 29, 2009

Dear Tony,

Sri it is not often that my wife and I leave the phone being moved and touched by a caring employee. Today, we experienced someone who enjoys their work and one who is courteous, professional and experienced. This was our experience with your travel agent, Ms. Shayla Hooke. She has got to be one of the most patient agents.

This lady left us feeling like we are true VIPs. So, my wife Nelum and I had to write and share our feelings of appreciation regarding a dedicated employee of yours. Shayla worked with my wife and myself given that we were in a most desperate need for understanding and assistance. There were four changes in existing travel tickets needing to be addressed. Shayla was very comforting. She assured us that she was here on the phone to support us in our travel needs with words like "Is there anything else I can do", and “What I can do to assist you further" and "I am here to help make your travel easier" and "I love what I do".

Honestly, Tony, we left our phone and felt inspired and we were pleased to have been served by an expert and a pro who excel at building up a warm spirit with her customers. Never did she tire of being with us.

Please be assured that we will return again to your company by calling Shayla number directly to fulfill on our family future travel needs. Finally I had to ask Shayla what the name of your supervisor, so that, we could share our pleasant experience and heartfelt satisfaction. Be assured of our return.

Sincerely.

Joan
October 29, 2009

Thank you for the wonderful service.

Cayetano
October 29, 2009

Thanks a lot. finally I found the reservation code directly from the airline. so it was a pleasure to know the quality of your attentions with your customers as well I am. Congratulation because your company knows what it is the mean for "customer services".

Sincerely

Kamara
October 29, 2009

I want to praise Travel Agent Sterling. I was traveling to Jamaica for three days to attend a Wedding. He was able to get me a flight on Jet Blue however the flight was for the December 15th on the return back to the U.S. The problem was that I should be back in the UA on November 15th instead.

Sterling was able to get me a refund on the existing ticket and got me a cheaper flight than what was available on the market for November 15th which was in fact my true return day. I was extremely strapped for cash and he made it possible for me to get to my Brother’s wedding and get back without any extreme hardship or inconvenience.

I am eternally grateful to him and hope that all travel agents any where will strive to meet his exceptional customer service.

Because of him I will in the future use CheapOAir for all my travel needs. I now have faith in your service and your ability to satisfy customer.

He is exceptionally good.

Eimear
October 28, 2009

Dear Sir/Madam;

I want to thank you for helping me with re-scheduling my flights at a reasonable price. I want to specially thank Vera who was extremely helpful, patient and a pleasure to work with in re-scheduling me. I will book with you in future

Thanks again,

Gavin
October 27, 2009

I would like to say thank you to your company. Also a huge thank you to Garnet Willams. She was so kind and helpful in the cancelation to my airfare. I will use your service in the future for all my flight needs. This has truly been my pleasure to deal with Garnet and Cheapo air.

Sincerely,

Ahmed
October 26, 2009

excellent job

Charlene
October 26, 2009

I was in contact with Ms Gardner at customer service tonight and want to praise both Ms Gardner and your service. This is the second time I have used CheapOAir to bring a friend to visit me in Florida, and the first trip went well.

Thank You Again

Connie
October 25, 2009

Thank you very much, Nico, for the help and go the extra mile to sort out my cancelled ticket-declined visa card that prevented me to re-book and saving me a lot of headaches. You made my day. You obviously understand how to serve customers well.

Robert
October 24, 2009

Your flights were cheaper than everyone else's.

Audrey
October 24, 2009

Wow! Thank you very much both for the prompt reply to my e-mail, and the unexpected refund. It's great to know that I not only can fly on the cheap, but do it with a travel service that cares about my finances and my input. You certainly have gone above and beyond my expectations, I'm impressed. I still don't really understand where the paper ticket thing came from but I am so pleased that someone took the time to answer all of my grievances in such a timely and wonderful way. Now that you have so effectively cleared up my concerns I'll try to notice what I'm purchasing before I confirm it, and not complain about the random fees and taxes imposed on you by the FAA.

Thanks again for your diligence in solving my $14 paper ticket crisis.

May the good word-of-mouth flow,

Diane
October 23, 2009

In November 2008 I made reservations to fly to LAX out of an Ohio airport but decided to meet up with family and fly out of Chicago instead. All changes were made with no additional fees. I was thrilled!

Lisa
October 21, 2009

Mr Savis,

Kester assisted me today with my booking and did a fabulous job. He was extremely efficient, courteous, professional and helpful. My experience was more than satisfactory and I will definitely use (and recommend) CheapOair again.

Thanks!

Henry
October 21, 2009

Thank you for responding to my email. At this time I would like to bring to your attention the customer service that I received via the telephone. I spoke with both Janice and Bernard who gave me soooooo much of their time, just by hearing me out.

Once again Thank You Janice and Bernard. We appreciate you both.

Sooyoung
October 20, 2009

Hi; I would like to jot down a few feedback for Nico, cheapoair service representative. My debit card was declined due to daily limit, and Nico helped me getting a good ticket after all. He was very kind and helpful and he tried to give me the best seat available with best time.

Thanks!

October 20, 2009

My girlfriend introduced your site to me. You guys have the best deals out there. We're going to NYC in a month and are using you guys.

Keep up the great work.

Sandra
October 20, 2009

Mr Savis,

I have spent some time on the phone this afternoon with your service agent Vita. She has been most helpful in allowing me to cancel my ticket which allows me to rebook in the spring. This has saved me a great deal of expense and allows me to use my limited resources for another mission trip next spring. Unfortunately I am indisposed and had to pull out of this mission trip. Vita went to great lengths to accommodate my request for info since our Mission head had booked the trip for all of us under one booking #. It was unsertain whether I could cancel and have the option to rebook next year. Vita was most diligent and patient, answering all my questions and bringing this matter to a very satisfying resolution. I know call centre work is difficult and onerous with many difficult and often unhappy people wanting immediate service, However Vita never made me feel I was a bother and instead treated me as if I were her most important customer. Please pass on to the upper management my very beneficial and pleasant interaction with Vita.

By the way I shall be advocating your business services to all my friends.

Thanks!

Lisa
October 19, 2009

Dear Sirs,

I want to take a moment to commend one of your staff members. Ivory helped me look into some ticketing options using some tickets I had cancelled earlier in the year. Not only did she address all of my questions, but also called me back the following evening to give me that latest updates on available fares.

I found her informative, professional and assertively helpful. I worked for years in a call center environment with a company known for its excellent customer service and I found in Ivory the qualities that contribute to excellent and effective service. She was of excellent help to me and worked very efficiently for you.

My highest praise for this excellent employee,

Tracy
October 18, 2009

Overall, I was really pleased with the customer service, the ticketing agents was really helpful and attentive. Not only cheapoair offers the best travel deals but they really try their best to help and accommodate your needs! I will definitely travel with cheapoair again.

Thank you!

Pearl
October 17, 2009

I had to book a flight for my FAMILY REUNION, but I was undecided and uncertain about the travel dates, time, flight also the price of the flight. However, Britnay was extremely patient with me and helped me get the BEST RATES, PRICES AND FLIGHTS WITH INSURANCE. It was one of the BEST CUSTOMER SERVICE EXPERIENCES I HAVE HAD IN MY 40 YEARS of Air travel. She was very helpful, great attitude and very pleasant. I highly recommend her as the BEST Customer Service REP. Sincerely

Luis
October 17, 2009

Dear Manager,

I just wanted to say that Stewart provided me with excellent customer service this evening, helping me to reserve my plane ticket. I have done business with CheapOair.com various times in the past, and Stewart's handling of my situation was very reassuring, and will keep me coming back to CheapOair and recommending your company to others.

Have a great evening,

October 16, 2009

For my international flights I cannot find anyone to beat your price. I have told everyone I know that flies internationally about CheapOair.com! I am planning a trip right now and trust me I have tried to find a better price on other sites. Frankly I am wasting my time! Cheers to you for all your great work!

LuAnn
October 15, 2009

Very helpful site.

Thank you

Jake
October 15, 2009

Hi Salvatore,

Thanks for all your assistance today in helping me finalize my itinerary at no additional cost. I know it is a tricky itinerary, but it is very important to me and I appreciate how quickly you were able to work things out among the airlines. I will definitely recommend your site to friends as giving both best deals and excellent service.

Best Regards

Delvand
October 11, 2009

To whom it may concern: I do not know what happen to change my return flight to Syracuse. I would like to thank all the staff who had a part in making a very hard trip and relatively lighter one. This speaks so well of all cheapo air employees who honestly go beyond to make your flights a joyful experience. Many, many thanks to all, I am so grateful. You're doing great...Thanks

Amanda
October 11, 2009

I love this site!! Thanks!!!!

Marilyn
October 10, 2009

Your prices are most reasonable and your website is easy to maneuver

John
October 10, 2009

I love the site...

Tokhi
October 09, 2009

I like cheapoair

Mary
October 09, 2009

Love the site and the speed of the site....Very easy to use.....I will be booking soon! I like receiving your email newsletters re: cheap flights

Ethel
October 08, 2009

Cheapoair really help me with tickets and the tickets was very cheap thanks you

Thank you!

October 08, 2009

Customer Service:

Just wanted to say Thank You to CheapOAir for the prompt service you gave me when canceling a ticket because of the wrong date, especially thanks to Ming Yiu who was very kind and patient on the phone with me. I have booked another flight with your company already.

Thanks again for you kind service and I will be using your company again.

Ivana
October 07, 2009

To Whom it May Concern,

I was in distress today over a switch of flights. However, Mr. Atherton helped me greatly. He was very patient and extremely helpful.

I will be happy to use this agency for future air travels.

Thank you!

Malcolm
October 06, 2009

So far booking be very good.

Rhonda
October 06, 2009

Keep up the good work.

Sindy
October 05, 2009

I think Cheapoair is Great! site to use at anytime... I had to buy my flight as a last minute flight because of emergencies and it helped me out a lot.....

Thank you, Cheapoair

Debbie
October 05, 2009

Customer Service is highly important. I was treated very well and Customer Service took great care meeting my needs.

Edith
October 04, 2009

Great service for the flights that I was on

Ann
October 04, 2009

I think that this is a great website that provides customers with low priced tickets

Jordan
October 04, 2009

Great site, and very easy to use!

Kay
October 04, 2009

Great site

Barbara
October 04, 2009

I am very satisfied with your site and have found it easy to use.

Annette
October 04, 2009

Very good site. Thank you.

Paula
October 04, 2009

I have been very pleased with using Cheapo Air.

Miranda
October 04, 2009

Less Fees for Booking with your site

Casey Ruth
October 04, 2009

Lowest airfare from EWR to DUB... by $100! Better than Priceline, Expedia, Orbitz, Travelocity, and any other website I was able to find.

Taylor
October 02, 2009

Oh man CheapOair you soooo good!

Anna
October 02, 2009

I find the Web site to be easy to navigate and well designed overall.

Elise
October 02, 2009

Hello, My name is Elise and an employee of yours by name of "Desiree" helped me book a flight on Oct 1 . It was a very long ordeal and she did the whole transaction in a very professional manner. Not only was she competent but persevered in finding me a flight during the busy holiday season. Customer service is somewhat underrated and underappreciated at times. Without seeing her face to face she did her job and was very nice on top of everything with a sense of humor. I hope you know what a good employee she is.

Sincerely,

Amy
October 02, 2009

The site is great.

Darlene
October 02, 2009

I called Cheapoair this morning because I had made a serious mistake last night purchasing an airline ticket on line. I was very upset and made another mistake while I was re-booking a flight for my husband by not checking the day of the week that the date fell on. Germain was most patient with me and very helpful. I felt like a real idiot but he was most kind. I had not heard of Cheapoair before yesterday but I will certainly recommend it to everyone. Thank you again for your help.

Dave
October 02, 2009

I cannot recall the last time that I wrote to company to complement an employee for doing an excellent job. Your employee Daisy went above and beyond the call of duty in assisting me without tickets to Mexico. She went out of her way to call me back and come into the office despite the fact that she was apparently out sick and spent over an hour on the phone on two occasions in order to get me the best fare for our tickets. She even waited while I called our hotel in Mexico to change our date of travel when our preferred flight date was not available.

I laughed when I was first told of "Cheapo Air" as the best place for discount tickets. You may have a funny name, but your company and your employee Daisy deserve congratulations for doing such a great job!

Cindy
October 01, 2009

Great pricing and "tweets"

Abbey
October 01, 2009

I really enjoy your Twitter feed. That's how I found out about you guys, and it gives your company a human presence which makes me want to book with you.

Elaine
October 01, 2009

Notice of special, cheap fares is always appreciated.

Angela
October 01, 2009

I only recently discovered the site and found that it provides a lot of good information. So far, I have only used it as a resource for information, but plan to use it more frequently for my travel planning.

Steve
September 29, 2009

I have been very happy with your service!

Mary
September 29, 2009

Thanks for the cheap fares!

Robert
September 28, 2009

Everything was good

Terri
September 28, 2009

I have only used your site once and was very pleased with the total service package. Thank you.

George
September 28, 2009

Keep up the great work. Advocate Traveler.

Margaret
September 28, 2009

Dear Nestor, Thank you so much for your attention to this matter. I know this wasn't easy for you and I appreciate all the effort you put forth. You have shown true customer service, and I truly appreciate it. Because of your attentive service, I will recommend CheapOair to my friends.

Sincerely,

Patricia
September 28, 2009

To Whom It May Concern, I would like to commend your employee Petra. She helped me with a problem. She was patient and courteous. In the past, I have shied away from buying any airline tickets other than directly from the airlines because I thought if you had a problem, you were out of luck. She made me a fan of cheapoair.

Yours truly,

Paula
September 28, 2009

I want to commend Ming Yiu for his professional, knowledgeable, and courteous handling of my cancellation and rebooking. This man is a valuable asset to your company.

Sincerely,

Sergei
September 27, 2009

Good job guys. Thanx

Arita
September 25, 2009

I would like to commend Evon Foster on a job WELL DONE!!!!!! I was looking for a cheap airline ticket for me and my two kids so that we could fly to Colorado to be with my husband because he lost his mother today. I was pleasantly surprised at the superior customer service that was provided to me by Mr. Foster. He was extremely sensitive and he went out of his way to make sure that we were able to get the lowest price possible for me and my family. It was such a pleasure doing business with him and I will tell all of my family, friends, and co workers about my KUDOS to him for a job well done. We need more people like Mr. Foster in the service field. Please commend him on a job WELL DONE!!!!!!!

Kathyrn
September 25, 2009

I really appreciate all of the coupons available.

Corey
September 25, 2009

To whom it may concern,

I recently was trying to book a flight to Indonesia online. I experienced trouble with the internet and upon trying to relocate the same flight, I could not. I contacted customer service and spoke with EVON FOSTER. He found my same flight, booked it and sent my confirmation and e-tickets rather quickly. I am very pleased with your service and Mr. foster's professionalism and etiquette during this transaction. I will not hesitate to let my friends know about your service. And will be most comfortable as a repeat customer.

Thank you.

Maryann
September 25, 2009

Dear Sir/Madam, I want to tell you what a wonderful job Adler did on assisting me with my travel matter. He was extremely polite, patient, resourceful and provided a great solution that met my needs. He was absolutely fantastic! I thank him for his help and thank you for employing such a talented person.

Sincerely,

Steve & Rosemarie
September 25, 2009

Davy, First off, we cannot thank you enough for your patience and professionalism in sorting out our complicated air travel requirements. We made this a difficult task due to our requirements and you were unwavering in your customer service attitude and commitment to satisfy our needs. Thanks so much. Thanks once again Davy.

Continued best wishes,

Patricia
September 25, 2009

To Whom It May Concern,

I would like to commend your employee Petra. She helped me with a problem. She was patient and courteous. In the past, I have shied away from buying any airline tickets other than directly from the airlines because I thought if you had a problem, you were out of luck. She made me a fan of cheapoair.

Yours truly,

Meena
September 25, 2009

Good Price

Marlene
September 25, 2009

I am thrilled to discover CheapOAir. My service experience with Atherton was very through, polite and he was very thorough in my flight, insurance, and car rental. (New paragraph) I will be using your wonderful service again at my earliest opportunity.

Thank you,

Ketul
September 25, 2009

Good Day, I would like to recognize an employee, Hector, for doing a fantastic job. He not only stayed on the phone throughout my phone call and assisted me and was extremely resourceful. Hector, thank you very much for your assistance. Customer service, above and beyond!

William
September 25, 2009

Just want to thank you again for your excellent service and prices and thanks for the $20 off coupon I hope I get a chance to travel

William
September 25, 2009

A friend told me about your site and I am very pleased with it. I have told many of my friends about it. Keep up the good work. Your prices on such short notice are very reasonable. I feel like I'm getting a good deal.

Thanks

Jennifer
September 25, 2009

I have found the site to suit my needs and can't offer any ideas for improvement.

Rachid
September 25, 2009

Good service , low price :)

Laura
September 24, 2009

I used CheapOair when I booked my flight from Sacramento to Detroit, Mich and was very happy with the price and the airlines.

Rita
September 24, 2009

I used it for my last trip with ease.

Diana
September 24, 2009

From my past experience, Customer Service has been friendly, helpful and courteous. Thank you.

Syliva
September 23, 2009

Your service is excellent!

Constance
September 23, 2009

Just work on lowering the prices. They're good but not always lowest. We've appreciated that arrangements were dependable.

Dennis
September 23, 2009

Booked a flight in June. And was happy with the booking. All went very well.

Robert
September 21, 2009

My girlfriend who lives in Canada has her own travel agency and she books myself plus others with your site. everyone loves it.

Jaime
September 23, 2009

first time I used CheapOair, I was very pleased.

Gail
September 23, 2009

I'm happy I found this site.

Richard
September 23, 2009

your system worked well with no problems.

Dana
September 23, 2009

I love your website. It is very user friendly. My dad in Florida looks at it also so we can find flights to Jacksonville where he lives so i can visit more.

Peggy
September 23, 2009

Quick service

Mindy
September 21, 2009

You guys are great!

Eileen
September 21, 2009

Travis was the customer support person who helped me. He helped me get a flight for the busy holiday season & he was very pleasant.

Martha
September 21, 2009

Dear Alban,

As I mentioned to you, this is just my second time using cheapoair and I have been extremely impressed by your professionalism with this booking. You are a great asset to your company, and really have made a great impression to me as a new client.

I find your website to be friendly and easy to check for flights, and I appreciate very much the ability to book the final tickets using that information over the phone with you, as I also prefer to give the credit card payment over the phone.

Thank you for your patience with this ticket. I apologize for not doing a good review of the passenger’s name, which caused you to do extra work to produce the right booking.

I hope I have the opportunity to work with you again and I will do my best to get my information in good order to present to you.

With best regards,

September 21, 2009

Thank you for your excellent customer service. I'll recommend my family, friends and coworkers to use your site or call Customer Services. I was very happy tonight with cheapoair.com service.

Thank You so much.

September 21, 2009

It is a number one airline site, CheapOair: I love u so very much. Congratulations

September 21, 2009

Travis was the customer support person who helped me. He helped me get a flight for the busy holiday season & he was very pleasant.

Erin
September 21, 2009

easy website to navigate.

Julie
September 21, 2009

Excellent fare prices, amazing customer service, I'm somewhat mad I did not come across this website sooner!

Christian
September 21, 2009

I love CheapOair because I’m a college student and I like to go home and visit my family and they make it cheap for me to do so.

Sharon
September 17, 2009

To Whom This May Concern:

My son had a flight scheduled for Wednesday, 9/16/09 that was purchased through you website. On Tuesday evening, 9/15/09 I found out that he did not have the needed VISA for the trip. Evon Foster helped us to reschedule my son's flight to Manchester, England. Evon did an outstanding job with helping me.he was very calm, patient and knowledgeable. He successfully re-booked my son for another flight to Manchester (allowing us time to get the visa) and my son did not miss any of his classes as a result of Evon's help. He provided me with excellent customer service.

Sincerely,

Stacy
September 16, 2009

My experience with the website was wonderful thank you so very much!

Guli
September 16, 2009

Just a note to let you know how pleased we were working with Tome, he was extremely helpful and polite and patient! I kept asking questions and he was ready with the answers. Please make sure he gets credited for all of his amazing service. He truly exemplified a customer service representative. Any accommodations that could be made to him would be fantastic. I've never used CheapOair before because I usually use miles from American Airlines, however, I've used them all. Your prices were 1/2 what American quoted me and your customer service reps are great.

Thanks
again!
Sincerely,

Morgan
September 16, 2009

Your site has some of the cheapest fares I've ever found. Thank you.

Ismael
September 16, 2009

i am happy with the service you provide.

Staci Baxter
September 16, 2009

The site is very user friendly.

Anne
September 16, 2009

I have had no problems and tend to buy from you because you are always a little lower than the others.

Deshanna
September 16, 2009

I love how the cheapest fiights are shown first and how many tickets are left!

Karyn
September 16, 2009

Easy to use site. Competitve prices.

Judith
September 16, 2009

I have not had any issue using your services. Your site is user friendly.

Josie
September 16, 2009

So far your site has proven total satisfaction for my needs so I do not see where I could offer any suggestions.

Ryan
September 16, 2009

Your site is a great and easy way to book flights. Thank You

Tanielle
September 16, 2009

lower prices would be good but cheap o air is indeed number 1.

Mary
September 16, 2009

I think you do a good job, I like the weekly specials as well.

Michele
September 16, 2009

I have found using your site to be very cost effective and helpful. I like the way I can easily change airports to compare the best prices because I live within driving distance to several airports.

Heather
September 16, 2009

It is a great air line site.

Kristen
September 16, 2009

I love your site and always look to you FIRST when shopping for flights. I've recommended it to several friends and family, who are now also using it!

Judy
September 16, 2009

I was very impressed with the customer service you gave me. I would recommend CheapoAir to anyone.

Shay
September 16, 2009

I love CheapOair, I prefer dealing with one website to book my flights as opposed to checking with several different airlines. Thank you!

Marilyn
September 16, 2009

I like the large selection of flights available.

Michael
September 16, 2009

My Experience with Cheapo Air was Pleasant and I will use it in the future.

Tammy
September 16, 2009

I like that i can book international airfare with your site allowing me to customize my trip. I always check other sites, but Cheapoair is the best price for international airfare.

Rita
September 16, 2009

Keep up the good work everything went great. Very pleased. Thanks.

Joan
September 16, 2009

I am more staisfied with your site.

Debbie
September 16, 2009

Very easy to understand and compare prices.

Jim
September 16, 2009

I am very satisfied with the times that I have used your services...

Joan
September 16, 2009

good quick service..

Carol
September 16, 2009

Your site had the most possible flight options and times.

Gladys
September 16, 2009

Excellent Website.

Maya
September 16, 2009

I really enjoy your site.

James
September 16, 2009

The site is well organized, very easy to search for flights and hotels.

Michael
September 16, 2009

You're doing a great job.

Beatrice
September 16, 2009

No improvement needed. Your flight fares are comparable and not always the cheapest.

John
September 16, 2009

Cheapest prices on the web that i've found and I check them all.

Lee
September 16, 2009

GREAT WEB SITE.

Sara
September 16, 2009

Best prices online.

Michael
September 16, 2009

Cheapo air has been a good experience for me.

Richard
September 16, 2009

I have never had a problem. Great website.

Leslie
September 16, 2009

I was satisfied with my experience in every way.

Deni
September 16, 2009

I always check Cheapoair first for flights..you usually have a flight that works for me..

Patrick
September 16, 2009

Keep doing a good job and I will use your service again. Me and several members of my family will be traveling to Italy next year and I will most probibly will use your service.

Gloria
September 16, 2009

I am really just getting started with using your web site. I do find it user-friendly so far. Thank you for the chance to get a reduce price on my next flight.

Brent
September 16, 2009

I think the site it user friendly and easy to follow. Cheap airline tickets. This is the site i always go to first when looking for airline tickets.

Charles
September 16, 2009

I am a happy customer.

Theresa
September 16, 2009

Appreciate the site and have used it.

Teresa
September 16, 2009

I have no suggestions at this time. I am happy with your service.

John
September 16, 2009

Cheapo Air was great to deal with.

Richard
September 16, 2009

Job well done.......

Jason
September 16, 2009

I enjoy shopping on cheap o air

Vinny
September 16, 2009

Website is very easy to use.

Bernadette
September 16, 2009

CheapAir has been a good experience for me.

Mary
September 16, 2009

I think this is a wonderful site. Most of the time you will have the lowest fares.

Nina
September 16, 2009

Keep up the good work.

Bettiemae
September 16, 2009

I think you site is great for my travel needs

Marlene
September 16, 2009

I booked my last trip with CheapOair. Everything was fine, no problems, no delays, easy to use.

Traci
September 16, 2009

Your site shows excellent options for airline travel. Also like the multi-city function--very convenient for planning business travel where driving from one area to another is part of the itinerary.

Eleonar
September 16, 2009

Your site is very very good, when I am looking for a good fare I try this site first also I recommend it to family on friend. Thank you.

Rosemarie
September 16, 2009

Used your service to Germany this summer & everything was perfect.

Linda
September 16, 2009

I have been pleased with your services!

Mary
September 16, 2009

I was impressed with the lower fares.

Elizabeth
September 16, 2009

We began using the site for international travel. Very helpful.

Coyolxauhqui
September 16, 2009

Great Service. Great Prices.

Debbie
September 16, 2009

I think you are doing a great job. Keep it up.

George
September 16, 2009

Just keep up the low fares and excellent service.

Theresia
September 16, 2009

Spoke with Mana today to book a flight to Boston. She was extremely helpful and patient during the process. Have had much success with your company in booking flights, cars, etc.

Thank you,

Nana
September 16, 2009

I've enjoyed using Cheapoair to compare ticket and travel prices. Sometimes, it is the cheapest, if it's not, it's at least comparable and the site is easy to use.

Mark
September 16, 2009

I like your site. It is easy to navigate through.

Jennifer
September 16, 2009

Cheapoair is great! I look forward to buying more tickets from the website.

Valeriya
September 16, 2009

I would like to thank Nola, Customer Service representative, for her being so helpful and professional. Cheapoair can be proud of such employees!

Suzanne
September 16, 2009

A friend told me about the site and I was happy with the flights I booked.

Marilyn
September 16, 2009

Great site good prices.

Phyllis
September 16, 2009

I have not had that much contact with cheapOair in the past as I only fly when really necessary like family gatherings or in emergencies. I have found you are cheaper than the original airlines which is why I have used you.

Heath
September 15, 2009

Dear Catherine,

Your help this morning for our airline reservations to and from Palermo, Italy was courteous, prompt, and enormously helpful and reassuring, given the complexity of such an extended trip.

My wife and I are extremely grateful to you, and encourage you to share this praise with your manager or supervisor.

Most Sincerely,

Bonnie
September 15, 2009

I would like to let the powers that be know that a phone operator named Holly just gave me the best service I've ever experienced. It would be irresponsible of ME not to let you know that she is fantastic. I truly appreciate her time and patience and information. She was highly knowledgeable and kind.

Usually people are prone to complain about service. In this litigious society, it makes more sense to be kind. I like it when people are kind to me.

I write a blog that hasn't taken off YET, but...I will be sure to give a glowing review of your company regardless.

When it becomes something everyone talks about, you will be the one and only company (so far) that I will boast about.

Regards,

Nick
September 15, 2009

Hey Cheapoair Team,

Just wanted to pass on the polite, professional service received from one of your members, Sandra. I had booked the wrong flight and she was able to correct the situation and provide me with a new flight within twenty minutes. And still very inexpensive. Thank you very much for your hard work.

Carl
September 15, 2009

Too often when one is doing their job well little is said of their fine work. I wish to compliment Customer Service Representative Nancy who provided me with outstanding service. She was polite, efficient, considerate, and patient and took the extra steps to help me cancel and change a reservation which was over the 6 month limit. Not only did she process the cancelation for me but found me another flight on the exact date needed.

It is my hope Cheapoair recognizes they have such a fine employee.

I travel often and have had good service but none has matched this lady’s service.

Thank You Nancy

Sincerely,

September 15, 2009

Hello I just wanted to let your company know that most recently I bought a bunch of tickets from your company for my friends and I.

Your representative RENZO was extremely helpful. He was very patient and accommodating. I had such a great experience with him that from now on if I need future tickets I would definitely contact him again and purchase my future tickets from your company.

I would very much recommend Renzo and your company. Your company is so lucky to have such a great employee.

Thanks,

Esther
September 11, 2009

Dear Renee:

Thank you. I did not anticipate your positive response but do appreciate it very much.

Thank you for providing good customer service to me--not just because you are giving me the refund, but because you took the time To research and respond to me in a prompt manner.

Thank you again,

Saundra
September 11, 2009

Dear Renee,

I truly appreciate you quick response and action. I will continue to support Cheapoair with my future travel plans.

Thank you for taking care of your customers.

Sincerely,

Cristina
September 11, 2009

Hi Sullivan, didn't get the chance to e-mail you right away. Mother arrived safe and sound last Sept 4. Flight was 20 mins early actually. As expected, flights were confirmed and she checked -in fine. So problem I think was just in Naples airport. She wanted to say thanks to you and everyone else who helped us. I'll definitely recommend Cheapoair to friends and family, and will always have good words to you all.

Sincerely,

Lourdes
September 09, 2009

I want to applaud and commend your employee. Her name is Summer of Customer Service My Booking no. 2148856 - Lourdes Ricasa. I have a medical emergency and had to cancel my reservation. She took the time and was very patient in explaining what I needed to do so that I can get a refund. She also explained how to file a claim on my Travel Insurance Co. in detail and about the fact that I have to cancel my air ticket before the actual flight. She was compassionate in dealing with me because I was slow to understand at first. She kept trying patiently until everything was clear to me. She is an asset to your company. I asked to speak to her supervisor, Jack. I told Jack that I was very pleased with the way my situation was handled. Jack is also nice, saying it is important that the customer's inquiry is handled correctly. Than you very much Summer and Jack. Have a nice day!

Cathy
September 09, 2009

Dear Shayla,

I want to "thank you" for the great customer service that you provided me this afternoon. It was truly a pleasure doing business with you.

For one thing, I could understand your conversation very well. You were very courteous and polite and went "that extra mile" for me. I was in doubt of doing business with your company, after speaking to a different representative earlier today, but after speaking with you, I will consider doing business with your company again.

I hope that your company realizes that you are an asset to them and that all of their representatives should follow your lead.

Thanks again,

Kim
September 09, 2009

I wanted to commend you on your excellent customer service. Today, August 26, 2009, was the 2nd time in a couple of months that I've dealt with someone from Cheapoair and both times it's been a pleasure.

Jill, with whom I spoke today, put me at ease, and set out to make the best airline and hotel reservations for me. I am leaving, on a bit of the spur of the moment trip, to the Bahamas, and while I was particular in my wants, Jill was actually able to accommodate me in a professional, friendly, efficient and thorough way.

Because of employees like Jill, I will continue to come to you first, when making travel arrangements.

Sincerely,

Martha
September 09, 2009

During a recent phone call regarding a change to my existing reservation through CheapOAir, I had the pleasure of speaking with Ms. Dean about my situation. This was not my first call in response to an email sent from your company and I was very pleased to have been provided with the information and clarification which Ms. Dean gave me. In an earlier call I was told that someone would be calling me back but not why or when. After Ms. Dean explained what was happening, I was greatly reassured and she provided me with quite a bit of additional information that makes the whole situation understandable.

Oftentimes, we only hear the negative points regarding those under our supervision, so as a supervisor myself, I wanted to take the time and indicate to you that I found Ms. Dean to be polite, knowledgeable about her product, and a wonderful representative of your business. I would be pleased to do business again with CheapOAir based on my experience with and the service provided by Ms. Dean

Thank you very much,

Leslie
September 03, 2009

Dear Cheapo Air,

I recently had to make changes to an itinerary that I had booked online. I had the good fortune to speak to one of your customer service agents, Shayla Hooke. I had difficulty making the change as many flights out of Cairo were fully booked on my travel dates. She worked with me for over 45 minutes searching for alternate flights. I found her to be very friendly, patient and willing to go the extra mile for the customer.

To be honest, online flight booking has become a soulless experience. I've gotten used to making all the arrangements myself without anyone working with nor for me. When I realized I had to call your offices to modify my flights, I wasn't expecting much out of the conversation. However, it was a delight to be on the phone with Shayla. She genuinely wanted to help. Your company should be commended for employing personnel of such high quality. Thank you for hiring people like Shayla. She is an excellent ambassador and voice for Cheapo Air.

Sincerely,

Mary
September 03, 2009

Just a note to let you know how pleased we were working with Salvatore, he was extremely helpful and polite and patient! I kept asking questions and he was ready with the answers, we feel he went out of his way to get us (our family of 8) reasonably priced tickets and good flights! he spent a lot of time on our reservations and I will tell all my friends about how great cheapoair was!! You are fortunate to have Salvatore as your employee!!

Sincerely,

Michelle
September 03, 2009

To whom it may concern:

It is my pleasure to commend plato for handling this situation. He was very respectful of me as a customer and i will be expressing my positive experience in doing business with your company......

Thank you again

Anna
September 01, 2009

Dear Nola,

I would just like to express my deepest gratitude and your tremendous help and excellent customer service. It has been a long time since I have come across someone willing to go the extra mile and, more importantly deliver results for the customers. Please let me know if you would like me to contact your supervisors to let them know the extremely great job you do and you an asset to the company.

Sincerely,

Dolores
September 01, 2009

Dear Stella

I just had to drop you a note to say thanks so much for your kindness in helping me to complete my flight. You are a very helpful person and I hope you can advise your supervisor of this because you deserve the Thank You!

Buhary
September 01, 2009

Hi

Thanks, for your customer service. you guys excellent services

Mauricio
August 31, 2009

I want to thank Terry Johnson for the outstanding Customer Service provided by him helping me correcting my wife first name on my booking.

Thank you very much.

August 31, 2009

Hi Renzo, It was a great pleasure to talk to you. I appreciate your patience and also your effort to provide me the best service based on my preference I am very happy and am looking forward to utilize your services for my future travel plans.

Keep going !!!!!!!!!!!

Debbie
August 28, 2009

On August 18, 2008 I made some reservations through CheapOair and unfortunately I made a horrendous error on the dates and my son caught it for me. So I called this a.m. to get things corrected and I talked to a young lady by the name of Tracy and she was the best ever. She remained very patient and worked with me until she was able to find me other travel arrangements that coincided pretty much with my initial booking and the additional costs were reasonable.

It has been a long time since I have had good customer service like that. Tracy kudos to you, and thank you so very much.

Best Regards,

August 28, 2009

I am very happy with the service your staff, especially Mr. Norton. I had a bid problem, and he resolve it and me and my wife caught our flight. I AM HAPPY TO SAY, YOUR TEAM IS PROVIDING "EXCELLENT SERVICE."

August 28, 2009

Thanks CheapOair for handling my flight and car rental. my representative was great. He called back in a timely manner, and very professional. He went over and answered all of my questions in detail he was very patient with me. again with representatives like him you cant go wrong. I will use your services again in the near furture.

Nancy
August 27, 2009

I booked flights to Miami and then read my email. My sister is paying for the Miami - La Romana - Miami part of my trip. I had just hit book when I read her email and it said we would stay in La Romana until the following Thursday. I had booked my return flights for Tuesday I called and Davy was my agent/customer service Rep. He was wonderful. He changed my flights home and was so fun on the phone.

I've never used CheapOair before because I usually use miles from American Airlines, however, I've used them all. Your prices were 1/2 what American quoted me and your customer service reps are great.

You have made a new customer with this transaction.

Thank you and please let Davy Jones that he made my experience with you a pleasure. We are always quick to write when we are pissed, we should be just as quick to write when we are happy with the service we get.

Sincerely yours,

Rina
August 24, 2009

I have just booked a business class ticket (New York - Delhi - New York) through your company and would like to commend travel agent Pierre for his efficiency and his excellent inter-personal skills.

Thank you and best regards,

Anthony
August 24, 2009

Hi,

Thanks, for your customer service. you guys excellent services.

J. C
August 18, 2009

Everything was great! This website is absolutely one of the best in the internet. I was amaze by the price i was able to get compared to other websites. CheapOair will from now on be my primary source for booking the deals i wish to receive in the future.

K.B
August 17, 2009

Hi,

Easy navigation on site. Great Customer Service. Best price detective structure on web.

Thanks you!

Prana D
August 17, 2009

CheapOair got me the best deal to the caribbean, while all other websites were offering deals from over $530... I paid for a flight round trip to Haiti (last minute) from Fort Lauderdale for only $299. They saved me over $250!!! I couldnt believe it!!!!

Brett C
August 17, 2009

Hi,

I just wanted to say commend one of your service people for the great work he did tonight. Somehow, I made a mistake in my booking, and called your helpline, it was within 5 minutes of receiving the confirmation. I spoke with EVON FOSTER, he was fantastic. Very helpful, courteous and polite, and will certainly keep me looking for flights with your website!!

Many thanks for your time, please pass along my thanks to his supervisor/s!

Jay O
August 13, 2009

Dear Ming:

Thank you so much for your assistance in resolving my flight scheduling problem yesterday. In this day and age of impersonal business relations, you are indeed an exemplar of what customer service should be. Keep up with the good work!

Sean M
August 13, 2009

Dear CheapOair Management,

As a business man that deals internationally and books my own travel this e mail is a testament of a job well Done. Deon helped me out of a jam, I needed to change the return date on return trip from London which was booked on the 10 of August. Due to Credit credit limit and all my out going expenses if she did not take the extra time to assist me I am certain to have had many problems. I have booked with many companies and subsequently have made changes, at no time have I received such a professional nice person that under the circumstances and pressures of my communications from Portugal hampered and my skype account dwindling fast she was able to give me her e mail address in case the time had run out.

Needless to say I will use your company whenever possible and please give Deon kudos she deserves because if the rest of the staff handles calls in this manner you will see a spike in your business. I have take the time well after 2:00 am in the morning.

Thanks Deon!

Getnet
August 10, 2009

Dear Sir or Madam:

I booked a reservation on line on 8/7/9 with error and wanted that reservation to be corrected on 8/9/9. I called your company and spoke with Ms. Wiolet. She assisted me with my problem with high integrity and great customer service. I would like to acknowledge her performance and great customer service I received. I am grateful for that. Please convey my gratitude and appreciation to your employee Ms. Wiolet

Thank you,

Rupali
August 10, 2009

Hi,

I want to Thank Miss Agnes for the fantastic support she provided today. I called up American airlines, UK embassy, airports for helping me out. But it was of no use and i had almost thought that my vacation would be canceled. But thanks to Miss Agnes. She helped me and saved me. Words are not sufficient to express my gratitude. She went an extra mile by connecting to the AA customer support and guiding them too.

Your are really lucky to have people like Miss Agnes who help their customers and make them believe in CheapOair.

Thank you CheapOair.

Asher
August 06, 2009

I just want to say a sincere thanks to all you Guys. I came through the web site www. dealsannex. com and was looking fo the ticket to Toronto-London. I was very happy when I booked the ticket from your web site and got a great deal. Your serivce and proces are really good.

Elana
August 03, 2009

I would like to let you know that I have worked on a trip with your employee, Neville. He was so positive and amazing working with me and understanding my problems and getting things done. He was able to stay on the line for so long, and I know that he tried his best on everything.

Please make sure he gets credited for all of his amazing service. He truly exemplified a customer service representative. Any accommodations that could be made to him would be fantastic.

I can't wait to book further travel for my family, friends and I with CheapOair!!

Anonymous
August 03, 2009

I really want to take this time to thank Wiolet for the excellent service she gave me. She was very professional, genuine and friendly. What shocked me the most was she never gave up when things weren't going so well, matter of fact, she hung in for a day and half working so hard in order to help in finding a flight for me. Just because of her service, I will love to continue using CheapOair to get my flights in the future and will definitely let all my friends and family members know about the great service I received. "She deservs to be the employee of the month.

Thank you!

Patricia
August 03, 2009

Dear CheapOair Representative,

I want to let you know how much I appreciate the efforts of one of your employee's, Nola. I have a booking through CheapOair from Santiago, Chile to San Francisco and due to a schedule change by Avianca Airlines my traveling companion and I would miss our connection from Los Angelos to San Francisco.

When I was contacted by Avianca I called your 800 number last week and was told I'd be called by your Reschedule Dept. within 48 hours. I waited over 72 hours but no phone call. Since I'll be tied up this coming week I wanted to get this resolved so I called the 800 # again and was connected with Nola.

I am so pleased she really listened to my concerns and resolved the matter to my satisfaction. I now have peace of mind and can concentrate on other important issues I need to deal with this week. Please, thank Nola for me. You are fortunate to have such a professional representative for your company. I will certainly recommend your services to others.

Sincerely,

Bobboy
August 03, 2009

Great site, great holiday I had with yourselves.

Many thanks.

Janine
July 29, 2009

Thank you to Percy for good customer service and working to correct an error that was made when booking a ticket.

Percy worked with the airline to waive the "change fee" for an error in thatthe origin and destination cities were reversed on the day of travel. Although the error was caught immediately on the confirmation e-mail, I was initially told it would be a $400 "change fee" to correct this booking error. Percy called the airline to waive the charges.

Until Percy solved this problem I was vowing that I would never use CheapOair again and I would give it very negative reviews to friends and family. Percy changed my mind.

Thank you to Percy for going the extra mile.

Jacqlynn
July 29, 2009

I wanted to let you know what an assest Desiree is at CheapOair. There was a problem with change in our flight that Delta Airlines re-routed us on our Labor Day weekend travel. Desiree was nice enough to take her time and find a solution to Delta's crazy re-routing. She saved us lots of time and headaches. She was so congenial and made my experience with your company professional and pleasant.

I thought you should know what a gem you have in Desiree!

Sincerely,

Avinash
July 29, 2009

CheapOair is simply the best. They have the best deals on air tickets. They have excellent customer service. They'll also hook you up with world class airlines like Virgin Atlantic and so on. Canada likes CheapOair!

Thank you!

Rowela
July 27, 2009

To whom it may concern:

I'd like to acknowledge Nancy for helping me out on my booking. She helped me find a flight that would work with my mom's itenerary. which was already booked. She was very patient and polite. I really appreciate all her help. Your company is lucky to have her.

Thank you!

Patricio T.
July 27, 2009

During my last visit to Rome - June 14-18, 2009, I stayed at the Mocenigo Vatican Suites. I was somewhat hesitant since the property did not indicate many stars. This property was clean, comfortable, centrally located, and staff was extremely helpful in all respects. I will be travelling in September, 2009 and will again book at Mocenigo Vatican Suites. For the price and assistance, it has my vote.

Thank you!

Kara B.
July 27, 2009

I would like to thank Lauren from New York who helped me so much today. I had several frustrating issues trying to get my reservations taken care of and almost gave up but she jumped right in , took the lead and before I knew it my issues were resolved. She was fantastic as she called me back a couple times letting me know what was going on and what she had to do to take care of completing my flights. Once Laren helped me everything was great.

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Mario A.
July 27, 2009

I sincerely want to thank the whole team that makes it posaible to get a good deal on any travel plan. I feel special because of the awesome service you provide.......

Sincerely,

Giovanni V.
July 27, 2009

Hi, I want to say THANK YOU CARMEN for your time and pacience to help me and my family. You were just the perfect customer service assisttant that I needed for that time, onde more time THANK YOU CARMEN. God Bless you and yours co-workers!

Marichou
July 27, 2009

I would like to inform your office of the excellent service that Ms. Deon had rendered when I made my flight reservation through phone on July 21, 2009.

On that day, I received an unexpected news and I needed to purchase a ticket for my family back to the Philippines. Being in that unpleasant situation and having limited financial resources to purchase the airline tickets, Ms. Deon remained so calmed while she was navigating the computer looking for the cheapest airline ticket the would fit my budget. She stayed with me for almost an hour in doing the process. Ms. Deon showed compassion and professionalism while she was working on my case. Indeed she was able to deliver the mission, vision and purpose of your company which is to deliver the highest quality of service that would meet the expectations and needs of your customers. She is indeed an excellent example that should be emulated by other workers of her same profession. Her compassion and heart in delivering services of CheapOair indeed had influenced me positively on the time that I was so frustrated due to the situation that I was at that time.

I would like to request that she be recognized with her loyalty and dedication to your company and mostly to your clients. CheapOair indeed offers the cheapest fare at the highest and best quality of service through the professionalism of your employees. Thumbs up and congratulations for having and employee like Ms. Deon. She is indeed a very valuable member of your company and should really be treasured and taken care of.

Diane
July 20, 2009

To Whom it may concern,

I am writing to commend your company on the service I received from Percy, your supervisor recently. He was caring, compassionate, knowledgeable and tremendously patient. I feel very fortunate to have been able to deal with him and hope you will convey to him my heartfelt thanks and appreciation for performing his job so well. Employees like him are to be valued!

Sincerely,

Richard & Triezah
July 20, 2009

I wish to thank Ivey on her patience & professionlism on assisting me with my reservation today. Keep up your good job. Thank You again

Anonymous
July 14, 2009

Hi,

Evon Foster has helped me with an absolute hopeless and could have been quite a huge loss to my daughter's uncle Bob W. purchase from US Airways. We have purchased tickets for youth under 15 before and flown on other airlines. It was so hard to even get them to work with us and Evon used his customer service skills and savvy to get them to agree to give Bob W. a complete refund. What good news in such difficult circumstances we faced: possibly loosing the entire ticket of 701.00!!! Evon Foster saved this customer! Thanks to him we can get a refund in reasonable time and get another flight on an airline without such strict policies of flying youth or minors. I wish to thank you for hiring Evon Foster! He saved us great loss.

Thanks to you Evon and may you continue to serve all your customers with such high standanrds and fair treatment!!

Tami R.
July 09, 2009

Hi,

I was tryng to book an overseas flight and was running into some problems.....Alden from CheapOair called me back and went above and beyond to help me out. He was fabulous and helped me tremendously with a difficult situation. A huge thank-you to Alden!

Janice H.
July 09, 2009

Hi,

I just wanted to say that my very first time using your service I typed the second traveler's name incorrectly on the booking. A young man named Theodor was very patient and helped me get is corrected. As a result I used the service to make another booking the next day and will continue to use your service.

Thank you,

David B.
July 09, 2009

Hi,

I have used CheapOair for all my travel needs, and intend to continue doing so.I think you are a great company and have made travel arrangements for me and my family very easy to do.

Many Mahalos, and look forward to doing business in the future !!!

Aloha, sincerely,

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Matthew
July 09, 2009

Hi,

I just wanted to say how great Tad has been the last few times in working with him. He seems very honest and upfront with all of my questions and has gone above and beyond for me and my family the last few times we have spoke!

Thank you for having Customer Service oriented personnel on your staff … as it is a GREAT relief from a consumers end!

Tad has taken his time with me and his communication is great!

Thank you again!

Anonymous
July 09, 2009

Hi,

I wanted to let you know how satisfied I was with they conversation I had with Dana regarding a flight reservation change. She was very helpful and patient with me. She also assisted me with a car rental after the change. And that says a lot!

Thank you,

Frank M.
July 07, 2009

Hi,

I needed to confirm what my flight arrangements were for the July 3 flight. I was calling around 5 PM on July 2 when I was connected to Brittany Wells. She was polite when answering the phone and gave a good, brief introduction who she was. After working with me and the airline (probably about 45 minutes), she had everything taken care of (including giving me the number to the airline so I could verify and change seat assignments). It is unfortunate the flight was changed, but she made the experience very pleasant. People like her will keep me coming back to your company for future travel arrangements. I hope all my future dealing with your company are as pleasant as this.

Thank you,

Gail M.
July 02, 2009

To whom it may concern,

My compliments and appreciation to Cambell who this evening made a difficult situation turn into something quite pleasant. Being a business owner myself I work hard at not forgetting the human element and the importance of giving service. Cambell made a effort to hear our about an error that was made and worked hard to help us make changes. He is a gift to your organization and I hope this can be recognized.

Thank you again Cambell,

Ingrid
June 29, 2009

Hi,

I am writing to complement and thank your customer service representative, Norton.

Norton was very professional and courteous, and helped me resolved my problem. I am extremely satisfied with CheapOair.com customer service.

Great job! Thanks!

Georgia
June 25, 2009

Hi,

I wish to complement Perry Johnson on this patience and professionalism will assisting me with my reservation today. I wish to thank him for his outstanding help. He assisted me with my reservations.

Thank you,

Kim
June 24, 2009

Hi,

I had a great experience with CheapOair - I made a mistake in my online reservations and Iris Rivera took care of it with little stress - she was very helpful and understanding which was great!

Thanks,

Lisa K.
June 17, 2009

To Whom It May Concern,

I am writing to complement the service I received from an employee by the name of "Sheena" on May 6th of this year. I needed to get all 7 of my group on the same flight and naturally at the best price possible. Sheena was having trouble initially doing this so she told me that she would do some additional checking and call me back. She did call me back and was able to get all of us on a great flight with minimal layover time and for a decent fare. I thought you should know what a nice job she did and that Sheena should be commended for providing such excellent service. I have never booked through the internet but being able to work with someone like Sheena made the process much easier and encourages me to do it again. Thank you.

Sincerely,

Colin C
June 17, 2009

Hi,

I wanted to take the time to thank and commend a customer service representative, who helped me with changes to my flight.

In short, I was to return to Montreal, Canada from Sydney Australia and required a date change for the 14th of May.

After spending some great time with me at least an hour finding the best deal, providing an insight on best days to fly and after granting me a discount on my request, I successfully booked my ticket

Marco was always polite, just wanted to praise him for his work that day and professionalism.

Hope to continue and deal with CheapOair in the future

Sincerely,

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Anonymous
June 17, 2009

Hi,

I had occasion to deal with your company about a booking problem. Talked to agent Suzie, and though the problem was complicated, she was able to resolve it in a thoroughly professional manner. Unfortunately, my cell phone battery died before we could finish our business. Even with the disconnect, Suzie completed resolving the issue. Please pass to Suzie my sincere thanks for a job well done.

Though this is my first use of your company, I am impressed with the service provided and will be more than happy to recommend CheapOAir to all my friends and family.

Thank you.,

Audrey
June 04, 2009

Hi,

I am writing to let you know how impressed I am with your incredibly low prices; I can't believe that I am actually able to take a trip that is really necessary for me. Thanks for the easy site and great service and cheap rates. It all makes me feel very confident!

Sincerely,

Lisa K.
May 13, 2009

To Whom It May Concern

I am writing to complement the service I received from an employee by the name of "Sheena" on May 6th of this year. I needed to get all 7 of my group on the same flight and naturally at the best price possible. Sheena was having trouble initially doing this so she told me that she would do some additional checking and call me back. She did call me back and was able to get all of us on a great flight with minimal layover time and for a decent fare. I thought you should know what a nice job she did and that Sheena should be commended for providing such excellent service. I have never booked through the internet but being able to work with someone like Sheena made the process much easier and encourages me to do it again. Thank you.

Sincerely,

Tim E.
May 06, 2009

Hello,

I am writing to express my extreme gratitude for the professional and corteous service of your employee Theresa. Theresa assisted me on 5/6/09 with air and car reservations for 7 adults and 3 infants from LAX to ATL. Theresa was able to find fares for me that were far less than those I was able to find on your site withour her assistance.

Sincerely,

Adrienne
March 27, 2009

Sir/Madam,

All of my reservation through CheapOAir were excellent. The rates were great, the service was great, and thus my trip was great. Thank you so much.

I will definitely use your services again.

Esther M.
March 12, 2009

Dear Shelly,

I don't know how to thank you for your assistance in arranging my trip to LA. Before I spoke to you, I had given up even trying to arrange a trip and the rates had increased considerably in just one day. I was extremely frustrated with all the online companies and their promises. When I contacted your company, I had little hope for there being any difference between your company and the others.

However, your professional manner and patience with helping me made the entire experience a pleasure. I was surprised that a "discount" service would offer such personal assistance. I don't know how to thank you for arranging a trip that I had truly given up on. Your knowledge and professionalism was outstanding. The thing that especially impressed me was your kindness and patience. You are truly an asset to your employer and your company.
Respectfully

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Alessandro
February 17, 2009

Dear Sir/Madam

I would like very much congratulate and award one of you Representative for a well done job! Mr James Fonovich CheapOair.com representative in New York Has been an excellent helper, It did run an extra mile to fix a problem that arise with one of the Airline booked on my fly to Brazil. Is customer service experience are superlative, where I will anticipate a long relationship on all my future business and vacations trips.

Regard

Renee
January 28, 2009

Last month, (Dec 08), I looked online for inexpensive international flights when I came across CheapOAir. At first, I was a little nervous about buying a ticket online; especially since this was my first international flight. But I must admit that I am very happy that I used CheapOAir. You offered the best rate for my destination and when I called your 8000 number with questions your staff was very friendly on the phone and made excellent suggestions. I saved hundreds of dollars and got great service.

Thanks

Elaine L
January 22, 2009

Germain was very helpful, kind and professional with our car rental, extra night stay and flight change... You have a very courteous and great employee! Thank-you again for all you did to help us after RCI changed our traveling dates without informing us...you helped relieve alot of anxiety to help us out of our dilemma.

Thanks

Maria H
December 30, 2008

This is to let you know how impressed I was with Carmen. She was patient with me on the line for about an hour. She was kind and professional. She did her job thoroughly. I booked 14 tickets with her, she did a great job.

Excellent service with her and CheapOair

Thank you again

Dorothy H
December 9, 2008

I am writing to tell you about a phone conversation I had on Sunday Dec 7, 2008 with one of your agents . His name is Travis. I had a disappointing experience online at CheapOair.com due to the fact that the tickets I tried to buy suddenly became unavailable. When I called the toll free number to inquire about why the tickets were not showing up as being purchased, Travis explained what happened. He then made several attempts to help with my reservations using all the criteria I had to live by and he was able to get me a satisfactory price for the 4 tickets I purchased for my daughter and her family. I have never purchased from CheapOair before but I can tell you after my experience with Travis and his patience with trying to get me the best deal available, CheapOair will be the first service I go to when looking for my airline tickets in the future.

Thank you,

Donald L
November 24, 2008

It has been a pleasure doing business with you. This is my 3rd ticket I purchased through CheapOair.com and always had instant response if I had a question or concern.

Thank you and keep up the good job. I have refered my friends and my coworkers to your site

Rudy
Novermber 24, 2008

To Whom It May Concern

For 6 months I have saved to surprise my family with a trip back north for Christmas. We are not a well off family and with the economy the way it is, not to mention gas prices, it took all that I had. I somehow managed to book the wrong flight and before I knew it every penny I had saved I saw disappear. I contacted CheapOair and Calvin fixed my flights and saved Christmas with a small fee.

We are forever thankful. Thank you Calvin.

Denise
November 14, 2008

To Whom It May Concern

I want to take the time out to mention how great the service was from CheapOair.com. I was very pleased with Deon, who helped me find the best deals in my accommodation. She was very helpful and pleasant on the phone and had very memorable customer service skills. I was very happy that I did not have to deal with any hassle while trying to change my hotel reservations especially because I find that with many other competitive services there are very unpleasant employees working with clients and customers. I am very surprised that my conversation with Deon went so smoothly. Service like hers will definitely keep me coming back to CheapOair not just for the best deals but for the best customer service!

A very happy customer,

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Anne C
November 10, 2008

Dear Sir

So often people write companies to complain not so in this case. I called late last night and a simply fabulous representative helped me book a flight for my fiance. Her name was Sherri. She was very professional, polite and extremely accurate. She got me a great deal (actually a fabulous deal) and everything my fiance asked for and she even made a return call to me while I got him on a chatline so we could all work out the arrangements together. Now I call that triple A gold service. Sherri is one terrific representative.

Great Job Done Sherri!!!!!!!

Abdu M
November 10, 2008

The next person I would like to praise is Raynie in Credit Card Verification for getting the bank to do the credit card arrangements in the middle of the night for me and then she called and told me everything was good to go. "Your service people are incredible and believe me it has been along time since I said that about any company's service. Great company in a day when that is very hard to find anymore."

Thank you so very much for your attention to our requests.

Mary L
November 07, 2008

Let me express my greatest admiration for the outstanding service and patience that Pat exhibited while booking my flights from SFO to Islamabad. Pat stuck with the process throughout it all, working to find the best flights and times. Pat worked tirelessly to identify the options and ensure the booking was confirmed before we got off the phone. Pat and I have worked together before and he (along with Russ) have always provided service above and beyond what anyone could expect. He is always courteous, pleasant, and patient, even under very trying circumstances. Given that I fly overseas almost monthly, it is wonderful to know that Pat is always there to respond to my questions and requests for help and flights.

Kudos to CheapOair for having such a great employee on its staff!!! I have used Pat on several occasions to book flights and you can guarantee that I'll be calling on Pat again for my next trip.

Great Job Pat!!!!!

Tricia C
November 04, 2008

This letter is to compliment the great employee that ChepOair has: Stewart! My sister had a problem last night and could not make it to her flight. When I called costumer service at that time I was not expecting to get as much help as I did. Stewart just went above and beyond to help me out. Not only that, the way he treated me on the phone, showing concern and care was much more than I expected. Great asset to your company. Great personality and heart Way to go Stewart. I tried to speak with Jack, his supervisor however he was busy at the time. Please make sure that this gets to Jack so he'll know that he has a precious person on board. I also work with costumer service so I know how important it is to do a great job... He changed the situation around. My sis will be here tomorrow Thanks to Stewart.

Sincerely,

Angela
October 10, 2008

I used your web site to book my flight to Paris, France and the flights that were set up for me were fabulous and on time and very courteous. I will definitely be using this site again. The girl that helped me was very pleasant and patience with me and did an excellent job.

thanks again,

Anonymous
Septemebr 22, 2008

I have been planning this trip for months to Tasmania buying through cheapOair made the trip possible with the best rates even after the purchase of the ticket I found to a surprise even the customer service people to be really helpful fantastic people!

Thank you so much for reasonable rates!!!

Tianna S
September 03, 2008

I used you guys to book a trip to Honolulu in August of 08' I had no problems with the service! My flights were wonderful and the whole trip went smoothly. I normally don't write customer service emails but I've used other discount websites in the past and things were not so great so I just wanted to give you a quick THANK YOU and let you know that I will be using your services again in the near future!

Therese D
September 02, 2008

I would like to say that Monita is very pleasant, patient and helpful. She is an asset to your company.

Michael V
September 02, 2008

Thank you for your fantastic help. You made all the difference in the world to us.

Thank you so very much,

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James W
September 02, 2008

Just wanted to say thanks for all the help I received from your agent Devon. He was very helpful and courteous in making my reservation. A real asset to your company.

Thank you,

Vermell Y
August 28, 2008

I would like to take this time to thank you for your expediency in the handling of my dispute. As they say another *satisfied customer*.

Thank you,

J.A.
August 22, 2008

I just wanted to tell you thank you for really helping me out with a flight that I bought from your site, it was the lowest one out of everybody that I check on, and no one could touch it.

Again thank you.

Rowena
August 12, 2008

I like to travel and I need to fly quite frequently. I've started to use CheapOair to book my tickets as it seems to cover more airlines than other on-line sites. At times, CheapOair fares may charge more than the ;competitors. Today, I was happy to find that CheapOair also matches fares. I was helped by Van with my booking. He is not only polite but patient, this quality is hard to come by these days. Thank you and keep up the good work!

Janice K.
July 30, 2008

I am pleased with the service from Andrew on a ticket that I booked to New York. His patience was extremely rare. It is unheard of to talk with people, in general, these days that communicates with a spirit of care and serivce to others. I appreciate his genuine concern for my situation.

Thank you for the quality of excellence that this employee exhibits.

A satisfied customer,

Alexis A.
July 28, 2008

Hello...First, this is my very first time using CheapO...I would like to inform you of my high satisfaction with your company. I booked a trip on Saturday that unfortunately, I've had to change due to changes on the other end. I phoned your service department and fortunately, landed Atherton, your representative.

Atherton was patient, polite and extremely helpful in a foggy situation, as I didn't know for sure that I was going to be changing the date, and destination of the flight. All was up in the air and he offered to keep another itinerary on hold for me and would email and phone me back in two hours. He kept his word, to the tee and we worked out my new travel arrangements. I am elated with the superior customer service offered by Atherton, on behalf of your company.

Certainly, I will be using CheapO in the future and hoping to work with Atherton, again.

Thanks!

Anonymous
July 28, 2008

Hello CheapOair:

This is the first time I used your website, which was so convenient and easy to use, also very fun! We will continue to use your service! Thanks a million and we are impressed!!!!

M. A.
July 21, 2008

Dear Sir of Madam,

Professional, courteous service is a rarity, so I feel it's important to acknowledge those responsible for making an extra effort. I just had an extremely positive experience dealing with Morgan, who was most helpful in rescheduling my flight and in booking a future one.

Thank you,
CheapOair.com!

Rita K.
July 21, 2008

Dear CheapOair:

I appreciate assistance today from agent, Davy. He was courteous, professional and patient. I was able to book a flight that works with my schedule.

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Constance H
July 18, 2008

I just want to say that Bernard was very courteous and helpful to me today. He helped me resolve my issues and was very efficient. It was a pleasure dealing with him.

Thank you,

Eve
July 18, 2008

Dear Russ & The Team at CheapOair.com,

Thank you so very much for your impeccable service, and also for your very cheap airfare!! I am so grateful that I feel compelled to write and express to you my sincere gratitude. I have booked 2 flights now in the past 2 months, and both times have been extremely delightful experiences. In fact, I feel that CheapOair is the best company I have ever dealt with period, and I honestly mean that. Every single person I have ever spoken with at your company has been so nice and helpful and AMAZING!!! The wait times are never long on the phone, the 24-hour phone line is wonderful and convenient, and your airfares are unbeatable.

Both times I have booked flights so far I've had to change them at the last minute, and it was such an easy process I was shocked, since most companies are usually much more difficult and stressful to deal with in comparison.

I just had a mix up with my flight and Russ was so helpful and friendly I almost coulnd't believe it, since this is often not common at other companies. I really wish every company could be like yours!!!

I have been recommending you non-stop to everyone I know - endlessly raving about how amazing you are!! I wish you continued success and all the best!!!

Thank you so much again!!

Sincerely,

Larita
July 16, 2008

Good Evening,

I just had the pleasure of working with Andrew to book my last minute flight from SFO to Dallas/Fort Worth. I absolutely hate waiting until the last minute, but this is how my life works:-). Anyway, for some reason, this really last minute booking worked totally in my favor. Andrew was able to get an even better fare for me. I'm really excited about this! As we were working together to make these reservations, I discovered that he is quite a character. I just enjoy talking to people who enjoy that they are doing. He's a keeper, please let him know that it was indeed a real pleasure to work with him.

Cordially,

Lois S.
July 15, 2008

I want to take this opportunity to tell you about the outstanding service I had when speaking to Bernard. I was totally flustered after I realized I made an error in booking my flights. Actually this was the first time I had ever booked on line and I was a bit nervous.

Bernard made me feel calm and was able to correct my error.

If this man is an example of your cutomer service department then let me tell you, I have nothing but praise for him and everyone connected to this service.

Again, thank you very much for a job well done.

George T.
July 15, 2008

Dear CheapOair,

I have just received superior service from one of you representatives, Patricia. Let me say that if Patricia is typical of the help your staff gives to your clients, then you have gained a client for any future flights that I have in mind.

With my best wishes to you, CheapOair

Sincerely,

Jason M.
July 09, 2008

To whom this concerns,

I spoke to a young lady named Rachelle and she helped me with the highest level of professionalism. It was a pleasure speaking to her and left me with a positive experience using your services. I would once again like to thank your company and for having such a professional available to help me with the small setback.

Yours Truly,

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Kenneth B.
July 09, 2008

I am writing to compliment Germain, a customer service rep I talked to on 8 July 08 when I needed to change my flight. He did an outstanding job. He was the best customer service rep I have talked to in many years. For the first time in a long time I didnt feel like I was getting the run around from a company. He is an excellent customer service rep and deserves much praise for the outstanding job he did.

Sincerely and Thanks,

Susia
July 03, 2008

Gentlemen, I am writing to let you know that Mr. Campbell was most courteous and professional. It was a treat to have someone like him handle my request.

Vicki M.
June 30, 2008

Dear airfare.CheapOair.com:

Thank you very much. It's nice to know that there are still some companies out there that take the time to listen to customer concerns. I will certainly tell others about the good experience I had with you.

Thanks again and have a prosperous summer season.

Shmuel G.
June 25, 2008

To whom it may concern:

I'm a first time customer. I had a very pleasant experience yesterday, booking tickets on your site. It was very clear, swift and straight forward. A breath of fresh air after booking on many other sites!

However the real treat was when I needed some customer care regarding cancellation/changes. Your service rep. Daisy was very caring and patient in helping me deal it through. Thanks a lot.

Looking forward to booking many more tickets with you!

Sincerely,

Gwen S.
June 24, 2008

Britany in Las Vegas was wonderful. I have spent the last 23 years in customer service in communications.

Britany was so nice. We had a death in the family, so I am a bit shook up and needed to get my oldest son from San Diego California to Kansas for the funeral.

This involved numerous calls to get information I was not aware I needed. Britany even attempted to call my son for information.

She took all the information and provided a solution to all concerns. She also did a wonderful recap of the entire contact.

thank you so much

Grace C.
June 16, 2008

To whom it may concern:

I would like to express my sincerest appreciation to one of your employee **for his help, kindness and patience.

On May 30th, I booked a trip online to Dominica, on May 31st, I received an email letting me know the reservation had been canceled. The email stated I should contact customer service, which I did. I take my hat off to the rep who handled my matter, he is one of the most patient and kindest customer service representatives I have ever dealt with.

It was a pleasure doing business with him, an excellent representation of your company.

Sincerely,

Sandra S.
June 12, 2008

Dear Sir,

I want to take a moment to commend one of your employees, her name is Betsy. I had made a mistake with my reservations and was completely upset and didn't know what to do about the situation. She told me not to worry she would handle the situation for me. She made me feel completely at ease speaking to her. She handled my problem and at no time was she speaking to me in a condescending tone. She put me at ease and solved my problem.

Thank you for such great services. I will be recommending your company to my employer and all my friends. My travel group are making plans for next year and I will make sure that we use your company because of the services I received today.

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Karin C.
May 10, 2008

I would like to praise the service given to me today by Mr. Everts. He was extraordinarily helpful, efficient and polite. The airfare.CheapOair.com organization is fortunate to have someone of this high caliber dealing with customer needs. I have rarely experienced such a high degree of service.

Sincerely,

Ram P.
May 09, 2008

Dear Sir/Madam,

Yesterday was my first time ever calling airfare.CheapOair.com for air tickets to India from Boston, MA, USA. I was very impressed and happy for the service I received from your rep, Davy, for the specific reservation and dates I was looking for. He was very courtious and showed a lot of patience as I initially gave him the wrong dates for my itinerary and then later I corrected them. The only thing now remains is to secure the ile seats that we requested but can not be done until 90 days before the flight due to Airline's restrictions.

In all, I hope you continue to provide the same level of service and recruit more employees such as Davy. I will certainly book my future flights through you guys.

Thanks,

Roberta A.
April 29, 2008

Dear airfare.CheapOair.com,

Just completed my travel to Australia & want to tell you how pleased I am with airfare.CheapOair.com. While looking for a ticket I just happened across your website & am very happy that I did. Will use you again when I travel & will recommend you to others.

Sincerely,

Kathy B.
April 28, 2008

I used your service to fly to Pensacola last week. My nephew called me on Monday to witness his wedding. Your service was $50 cheaper than anyone else and believe, I checked out everyone. Plus I got the best flight times and the return flight time was not even available on any other web service. I have recommended your website to all my friends. Nothing was comprised and I got all the benefits of e ticketing that I needed. I will definitely use your service again.

Thanks so much.

Barbara M.
April 15, 2008

To the Manager,

This week I called and Jim Fonovich was the agent that helped me. He worked through with me until the end, to work out a solution for getting new flights for us after ATA went bankrupt. He was very polite, helpful, and personable and did not make me feel as thought I was a problem. He was the type of agent that we customers always want to work with when it is an unpleasant situation for all

PS. I do believe airfare.CheapOair.com has won us over as long time customers in the future.

Roger and Rosina
April 04, 2008

Thank you so much for processing the refund for us. We appreciate it more than you know, and we will always be a loyal customer to airfare.CheapOair.com. We just booked two new flights through you guys. Just wanted to express our gratitude!

Christy A.
March 28, 2008

I booked a flight today and got GREAT service from Laura. She went WAY out of her way to find us the best deal. I was so happy with her that I called back several times and actually chose to pay a higher price for tickets through your sight than a lower price with another site. I'll refer her by name to friends in need of travel help.

Christa R.
March 21, 2008

To whom it may concern,

I, Christa, booked a flight from Seattle, WA to Jacksonville, FL. What I truely wanted was a flight to Jacksonville, NC. Rudy a customer service agent stayed on the phone with me for over an hour to help me fix my mistake.

Rudy took it upon himself to help me beyond my expectations. I am planning a last minute get away with my husband who is a Marine training at Cherry Point, NC and will be going on a tour of duty in Iraq for the next 7 to 8 months.

Being pregnant and having the chance to see my husband one more time before he left, I just could not resist the urge to pay the price to see him one more time before leaving to Iraq.

Rudy should be commended for his patience and his dilligence to satisfy this customer. I felt he went above and beyond his job title to make me very very happy. He upheld the high standards and traditions of customer service.

Thank you very much Rudy.

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Saldana
March 17, 2008

To whom it may concern,

I was helped by telephone line, while being abroad in France, by one of your employees, Mr. Sheheard. I was glad he had another option to help me in my situation, since I am abroad and not at my billing address in San Francisco.

Thank you for the security measures. I was also helped by Ms. Sheena in my self made mistake in making seating reservations. It was a pleasure to do business with airfare.CheapOair.com. Please feel free to contact us via e-mail if any new questions come to mind.

Sincerely,

Jerome M.
March 05, 2008

First time I have used your web site. It was recommended by a friend and I will be back. It is a great site that is easy to use, and a site that is much welcome after messing around with less user friendly sites.

Thanks for the simple easy reservations at a great price.

Mary H.
February 22, 2008

Kudos to Jim Fonovich on the best customer service I have ever received from a travel company!

When I called airfare.CheapOair.com, about a glitch in my itinerary, Jim went "beyond the pale" to solve my problem efficiently and professionally. Because of Jim Fonovich you can be sure I will use airfare.CheapOair.com again. I will also spread the word about your travel site. Thanks, Jim.

Mark S.
February 22, 2008

I would just like to express my sincere thanks to one of your representatives "Rose." Rose was very hospitable and professional in helping me to striaghten out a huge issue with flights during my business trip while in San Francisco. Rose was very patient and listened carefully to my concerns to cancelling three bookings of which were very important due to the abrupt training cancellation that cut things short for me.

Although we spent a little more time than I would have liked on the phone, she was apologetic for the extensive time. Thank you airfare.CheapOair.com, representatives like Rose helped to make my experience pleasant and as less stressed as possible.

Behnam
February 18, 2008

My name is Behnam, I would just like to say that I appreciate the help I received from Satoria when I purchased my ticket. She was extremely helpful and professional. If she was located closer to me I would have thanked her in person.

Margaret B.
February 11, 2008

I'm very grateful that Seth was able to help me with my booking problem.

He was very helpful and polite. I felt as though he went out of his way to correct my problem. You should value him as a very good employee that works well with the public, which is rare these days

Sincerely,

Rosina H.
February 11, 2008

To Whom it May Concern,

I wanted to write to let you know how pleased I was with the service I received from Ashford. I called tonight at 9pm California time after receiving a message that the flights I booked on line could not be confirmed. Ashford walked me through the situation, cancelled that previous booking for me (because it could not be fulfilled), and looked up several alternate dates to make sure I was able to visit all of the destinations I had planned to see (a total of four destinations in one trip). His patience and calmness was greatly appreciated.

Thank you,

Anonymous
February 11, 2008

Your site is the best in the world. I am thankful there is a site like this where a single mother like me can purchase airfares for a little less. thank u.

May u guys always stay in business

Jackie B.
January 26, 2008

I just wanted to thank you for the excellent customer service I have received from Martha Vazques. Martha went out of her way to help me get seat assignments for my Aunt and Mother who both require travel assistance.

I have used airfare.CheapOair.com air previously and will continue to pass the good word regarding your excellent service.

Again I thank Martha for going beyond the call of duty.

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Scott F.
January 26, 2008

I am writing a quick note to let your company know how much I appreciate the efforts of James (Jim) Fonovich. I had a problem with booking some flights yesterday. My debit card was declined and Jim stayed on the phone with me while I worked through the problems with my bank. He then rebooked the flights that had lapsed back into inventory. He was so patient and really went the extra mile to make sure the booking was complete. I expected that I would be told to call back later, when my banking problems were resolved. I expected to be told to go back to the website and find the flights again. Jim really took the lead and made sure I had the tickets I needed. A great experience! I will be back with my future travel! Thank you.

Cathy J.
January 23, 2008

Thanks El airfare.CheapOair.com for coming to existence and my rescue. This past weekend I had to make an emergency trip to NYC in order to be with my brother to find out some devastating news about his health. As a result of my son recommendation, I visited your sight, booked a trip within my means and flew to NYC to be with my family as we made arrangements to try and save and prolong my brother's life. Thanks for providing excellent service for people who operate on a budget. US Airways was great and I will write them a letter also mentioning your company.

Dennis D.
January 22, 2008

To All Manager:

I want to express my gratefulness to one of you Customer Assistance managers. His name is ERIC. I had an emergency come up within hours after my booking a flight, which I had to have it moved... He was clear and precise and did an excellent job in finding me a different flight later on at a affordable price. I could not have had anyone handle my urgency so well.... Thanks so much for having an Employee who understands situations.

Darlyne J.
January 1, 2008

To Whom it May Concern:

I wanted to let you know how helpful James Fonovich was in making changes to our travel plans. We had a family emergency and James was very professional in his efforts to find us the best option for our circumstances.

James gave us his full attention and was very prompt in his communications with us.

Pat T.
January 07, 2008

Dear airfare.CheapOair.com managers,

I booked a flight two days ago on your website, and one of your employees Maurice noticed that it was not a particularly good connection and took it upon himself to phone me and work with me to get us to Newark in a better way. I have never had this experience with a discount airline company before, and I am very grateful.

There was some unfinished business with respect to seat assignments and other questions, and Jeff was a great help the next day in answering all those questions and finalizing the details.

Keep up the good customer service. It is worth it!

David P.
December 31, 2007

On Saturday, 29 Dec, I thought I was out of options in making some reservations for my son in law.... then I called your help line and Leon answered.

Leon not only helped me get the lowest prices, but he did it in a most professional and honoring manner. His ability to help your customers was obviously evident as he helped me make both a round trip and one way reservation. He clearly understood my needs and provided timely service, politely answering all my questions and providing all the information I needed. Please pass on my sincere thanks for a job exceedingly well done and GREATLY appreciated. Thanks to Leon again!

Michael F.
December 28, 2007

To Whom it may concern,

I wanted to send a quick note to let you know that 1 of your agents Jim Fonvich was incredibly helpful and courteous. I've called your company before needing help, but I never got this level of service before. Jim listened to me, helped me and never once had me on hold for more than 30 seconds. I just wanted to let someone at your company know that Jim makes me want to call airfare.CheapOair.com back for future travel.

Regards,

Sajeda C.
December 19, 2007

My name is Sajeda Canani and I live in Canada. I was really impressed with the customer service that I got yesterday and I must say that I am very happy to work with airfare.CheapOair.com. I was very upset about missing my flight and airfare.CheapOair.com customer service just made me feel a lot better. Thank you once again.

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Dolores A.
December 15, 2007

Dear Sirs,

I would like to compliment Eric at the Las Vegas office for his kindness and time spent in helping me to book our family vacation. He was both knowledgeable and efficient in his work and really made a difference.

Thanks Eric for a job well done!!!!

Shelby K.
December 14, 2007

I have had a lot of problems with the customer service representatives at airfare.CheapOair.com, but fortunately I have not had negative experiences with everyone. I am sending this email because I would like to thank two Las Vegas reps. - Eric and Starr- for their patience and courteousness. They have both taken the time to answer my questions and clarify things that I may be confused about.

Shirley A
December 13, 2007

I would like to let you know that I have just gotten off the phone with one of your operators. His name is Ascot, and he was so very professional, friendly, and very helpful. I had difficulty getting my reservations on your website, and Ascot took care of everything. I would like to thank him for his pleasantness and caring manner.

Anonymous
December 13, 2007

I recently reschedule a flight from Detroit to Philadelphia. I expected a long hold time and great difficulty but experienced niether. The company was more than helpful and Becky, my customer service agent, was a pleasure to work with. She found the exact flight I wanted and made the switch seem effortless. It was a great pleasure to work with her

G. P.
December 12, 2007

To whom it may concern:

This is to recognize the extraordinary help provided to us by your agent Percy. We had a situation when Air India and Delta Air Lines changed their flight schedules; we were scheduled to fly from Richmond to Delhi and back. Because of the change in schedules and cancellations by the air lines our connections were not possible. Percy put an extraordinary effort to make sure that we get the correct flight schedules and also do not get penalised for change of schedule as the change was involuntary on our part.

We thank Percy for his help which will make us to book tickets with you again in future.

Dana Z. and Alan S.
December 10, 2007

Daisy,

I can't thank you enough for all you have done to help out with our flight! You are a wonderful person. Thanks for your unbelievable dedication to your job and customer satisfaction.

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Leonila A.
December 06, 2007

I have made a reservation on your website with booking number 776480 a few days ago and there has been repetitive issues with my credit card so the first attempts to charge it did not go through. I spoke with different representatives and very early this morning, I had a chance to talk to Petra to strainghten out the issues with my credit card and purchase a ticket for a much-anticipated holiday trip. Petra have rendered an exceptional service to me that I have never encountered ever before.

She is a true example a professional cs representative. She was very patient, courteous and worked in my best interest. She had gone an an extra mile working on my reservation and spent hours trying to find me a fare that I will be comfortable with. We do not encounter an excellent cs representative like her and when we do, they deserve to be recognized and commended. I cannot thank her enough and may she become a living example to her colleagues.

Dianne P.
December 06, 2007

I just want to tell Jim at extension 9716 thank you so much for helping me with my son's flight. It is not often that you get to deal with very helpful people anymore, and Jim was very helpful with me this morning. I think he went above and beyond trying to help me book a different flight for my son who is serving in the Military and is granted leave for the holidays. I by mistake booked the wrong flight for my son and Jim was so kind as to help me get the correct flight that I needed.

I worked for a company that has won awards for our Customer Service Department and knows what it means to have a great customer service department. I think your company has just exceeded ours.

Thank you (Jim) again for all your help. May you and your company have a blessed holiday season.

Monika
December 05, 2007

I wish to send my hearty appreciation for your staff and it impressed me a great deal. I was desperately looking for a good fare to travel for a workshop to Barcelona. Your staff, Jewel, really helped me out with a fine deal. It is sad that I was not able to finally book through her as I had to later go through an agent in the city. But what she did was to ease my tension of getting a ticket, and in a decent fare, at a peak time - all worst possible situations!

What I appreciate so much is that despite the fact that she worked so hard, I could not make out any impatience on her part - and even though I was not able to buy the ticket from her, she did not blame me at all - a very positive attitude for serving customers. I know that I will want to get my next bookings through her.

I am impressed at the trainings you provide your staff and the quality of service you offer to your customers.

Best wishes for the season.

Gus B.
December 04, 2007

I would like to thank your agent Alena, did not catch her last name. She helped me with a few changes that I had to make to our flight reservation and was very proffesional.

Thank you airfare.CheapOair.com for making our 29th anniversary a success

Brandon S.
November 26, 2007

I just wanted to thank you for your incredible customer service, This is the first time I have traveled with airfare.CheapOair.com and will continue to from now on, and will tell everyone I know.

I bought airline tickets to Cape Town, South Africa with only one day notice and got a incredible deal and your customer service team made that happen, Customer service agent "Trisha" and your credit card approval department.

Thank you!

Fen C.
November 26, 2007

Thank you for everything you did for me. I am impressed by your patience and professionalism.You re-bulit airfare.CheapOair.com's credit in my mind.You really do a good job.

Wish you the best because you deserve it.

Audrey M. & Ricardo T.
November 20, 2007

Thank you for all of your assistance in making our trip possible. Although it was time consuming, ultimately it was successful. I appreciate all of your efforts, and the hard work you did in researching all those flights. Outstanding service is not always the norm, although it should be. I will tell any of my flying friends about the service I received at airfare.CheapOair.com!!! Thanks again,

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Anonymous
November 20, 2007

I would like to take the time to express my sincere gratitude and appreciation, first to the representative who assisted me, whose name was Perry. Secondly, to you, airfare.CheapOair.com, the company for a most obvious outstanding customer service training. On Friday, November 16, 2007 I made reservations for two of my daughters to fly in on Thanksgiving day itself, only to realize minutes later as I was giving them the itinerary, that I had clicked on the wrong departure time. To my horror, I realized that I had chosen 6:45p.m. instead of 6:00a.m.; by the time they got in, Thanksgiving dinner would have long been eaten, dishes washed and put away. Anyway, I decided to call right away to see if anything could be done since it was about 10 minutes later when I discover the error.

In my opinion, Perry went above and beyond the call of duty in assisting me with my travel arrangements. By the time I got through to someone (which did not take very long), the ticket had already generated. It actually took a couple of hours to sort through everything, but not once did he appear impatient or frustrated (even though I most certainly was). I have used other services before and have not received the level of service with most of them as I did with Perry. Anyway, because of him, my family and I will have a most enjoyable holiday.

Thank you Perry, and Thank you airfare.CheapOair.com. I will most definitely use you again in the near future. Thank you.

Shirley A.
November 16, 2007

Crystal
November 14, 2007

Kim was so helpful to me, I was really glad to book my flights with her, she had that tendency to satisfied the customer by providing all the details and taking care of all the quires. She is such a nice lady I wish her best of luck for future.

David M.
November 13, 2007

I wanted to write this letter to let you know how happy I am with one of your employees. I had a very tough itinerary to book and James Fonovich was extremely helpful, courteous and patient the entire time. I've booked through several websites and I've never had the level of service I had with James. I want you to know that I've already given his name and extension to 5 of my friends and co-workers, who book a lot of travel, to use him in the future. I don't recommend people too often, but I was very happy with him and very impressed at how knowledgeable he was.

I wanted you to know what a great job he did and that he represents your company very well.

Eva C.
November 09, 2007

I would like to thank Pierre for the outstanding customer service that he provided to me today. I had to change my flight reservation and am so glad Pierre was handling my request. He was professional and courteous and handled my request quickly. He even notified me with the changes to my itinerary. I will definitely use airfare.CheapOair.com again. Pierre is a true asset to your company! Thank you

Susan V.
November 09, 2007

Again, I appreciate the role you played in helping us solve our mis-scheduling problem. That you responded to my email promptly and kindly, and followed up, made all the difference in whether I'd use airfare.CheapOair.com again or have a good night's sleep.

Kara T.
November 07, 2007

On Saturday, November 3, 2007 I called your company because the night before I booked my mother's tickets incorrectly. I had the wrong departure date. I was a bit flustered and wasn't making much sense to what I needed to change regarding my tickets.

Alan was the representative that was helping me. This gentleman was so kind and patient with me. We cancelled my old booking and he spent over an hour searching new flights for me, to find me the best deal. He never once seemed frustrated or irritated with me (though I'm sure he was.I would have been!). His helpfulness and professionalism were superb. I haven't had that level of customer service in years.

Thank you for your outstanding employees, your wonderful website and overall commitment to your customers.

Abad A V.
September 30, 2007

I'd like to take this opportunity to recognize Satoria in her great and much appreciated help in booking an urgent flight to New York.

She was very patient and thoughtful in her efforts to take care of this flight reservation, and her professionalism is one of the highest caliber i've been fortunate enough to encounter. Great sign of outstanding costumer service.

Thank you so much, Satoria.

Susan E.
September 18, 20097

Thank you for your exceptional service and courtesy during my recent call for a ticket, which I booked with the help of Rudy. He was professional and very mannerly in his presentation. I will send my friends and family to your service and highly recommend Rudy as well.
Thanks Again,

Luis C.
September 14, 2007

I want to congratulate for your excellent services. Today I made an error on my reservation, I called and Mr. Cambel, very nice & fast. He fixed the problem in no time.
Thank you

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Linda L.
September 03, 2007

My name is Ms. Liker and I just finished booking my flight with your representative, Allen. He was so very helpful and made the whole experience of purchasing my tickets easy, and I can't say enough about his help. Allen even found a non stop flight for my return and with my foot in a cast, that makes life a lot easier. You have a wonderful employee and I do intend to let others know about the web site and the helpful representatives you have working for you.

Dianne W.
August 20, 2007

Just a quick thank you! We booked roundtrip tickets from Medford, OR to Chicago, IL leaving in late July, returning beginning of August....everything went perfectly, we got great seats as requested, no delays, no problems whatsoever! I will definitely book our next trip through your website!

Lisa F.
August 08, 2007

I just wanted to let you know that our flights went very smoothly from Manila to Florida. No problems at all and I want to thank you for your service and excellent customer service reps that have answered all my questions and concerns in a timely manner. I will be sure to use you again when I travel and have already recommended you to several friends.

Waynette M.
July 22, 2007

I booked airline tickets for a family of six, three of whom were children for a family vacation to celebrate my mother's "big" birthday. I was extremely skeptical about booking with airfare.CheapOair.com. However, I was pleased to find that all of our flights were with major airlines, perfectly coordinated with assigned seating (to which I did not think about requesting) and ample time to make it to connecting flights and through security in very large and busy airports. The price of the flights were competitive and I could not find a price lower than airfare.CheapOair.com.
Thanks airfare.CheapOair.com! You helped make our family vacation both memorable and affordable!

Almeda R.
July 14, 2007

I would like to thank Raymond for the good service he has given me. airfare.CheapOair.com had made a mistake and put me in coach when I had booked first class and he corrected this mistake.

Joshua D.
July 11, 2007

Today was the first time I have visited your site and had a few questions I needed answered before I booked the flight for my family vacation so I called your information line. I was greeted by a young woman named Satoria and she was extremely helpful. She did a wonderful job of helping me get my flights booked. She even had to do it twice as the original days we wanted to fly back could have been a problem with my youngest daughter's birthday. She was very patient with me and very professional. It was a breath of fresh air to deal with her. So many times I have called customer service lines I have found them to be the exact opposite of customer service, they could all take a lesson from Satoria. She is an asset to you business and I just wanted to let you know of the great job she has done for me today. With the service I received today I will definitely be doing business with you again.

Jeff M.
July 09, 2007

I just received my tickets for my my flights we booked Miami to Salvador Bahia Brazil on TAM.The flights are non-stop MIA-SSA and cost half of what I saw on major web sites. We basically booked 2 tickets for what one ticket cost on Expedia and Travelocity.

I was reluctant at first because last year when I booked with a similar consolidator TAM would not confirm the tickets because the consolidator booked at a fare code that TAM would not honor. I had to pay a rebooking fee and an additional $300.00 to obtain a valid conformation with TAM

This time with airfare.CheapOair.com I was very surprised and relieved when I called TAM and confirmed my booking and found that all was in order and confirmed.

The agents at airfare.CheapOair.com were helpful, pleasant and responsive to my e-mails inquiries regarding my reservations.

I will definitely use airfare.CheapOair.com again as they offer the best deals in coach and business class airfares.

Thank you airfare.CheapOair.com!

Barbara S.
July 06, 2007

I commend your two agents Adelina and Nickson for their excellent service. Recently I had to change my travel plans because I fell and fractured my right ankle. My doctor advised me to cut my summer travel short and to not go to Istanbul and Uzbekistan on crutches. I called you and worked with two of your excellent agents.

Adelina was my first contact and he did a superior job to cancel my plans to fly from Milan to Istanbul (booking number 412136). I realize that I now have $511.23 credit on Austrian Airlines and need to lock in my travel itinerary before the deadline of a year from when I bought the ticket on 5/28/07.

He then did the even more difficult task of trying to find if I could return earlier than Aug 22nd. This ticket booking number 372071 took considerable effort and diligence. In the end he was able to book me on the same United flight but leaving FLR Florence, Italy on July 26th.

I waited several days to receive confirmation from your consolidator. Then I called and worked with another agent Nickson who confirmed the changed date of my return trip from Florence and was able to take my third booking 424065 from Denver to Eugene and get me on a United flight 735 leaving Albuquerque on July 27th at 10:18 AM. I should arrive at PDX Portland airport at 4:49 PM. I received confirmation by email and am not set to begin my adventures.

I am glad that I am mending my bones, that I did not require immediate surgery, that airfare.CheapOair.com would allow me to make changes and that your staff conduct themselves with courtesy, efficiency and compassion.

I would appreciate if you would send this email to Adelina and Nickson so that they will know that I commend them.

Donnamarie V.
July 01, 2007

I just wanted to say thank you so very much. I booked a flight for my 84 year old father and the return date was wrong. Ms. Chen at airfare.CheapOair.com was so wonderful and made the changes with no problems or fair changes. Thank you again for you service.

Sanjay R.
June 18, 2007

Gina, Thanks again for your patience and excellent service in helping me change my trip DEN->HEL to June 24th. Appreciate it. If you can pass this to your manager, I like you to be receive an appreciation award for your diligence and help.

I am also looking for a flights request for my wife as well. If you can let me know what the options are, I appreciate it

Elizabeth D.
June 11, 2007

I just wanted to say thank you! I searched high and low for a reasonable plane ticket to Greece from Los Angeles and stumbled upon your site.

Most travel agencies and websites were advertising fares at least $300 more expensive and had up to 3 different stops! I was about to cancel my whole trip when your site saved me! Since then I have referred this site to all of my family and I have bought multiple plane tickets. I wish I would've known about this site years ago.

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Ann R.
May 18, 2007

We just want to say how much we have appreciated Jennie Savona's help with giving us such wonderful service in our need for airline tickets.

We have a group Mission Trip going to Honduras in July and we just were having no luck trying to get tickets ourselves. Once we contacted Jennie she put our minds at ease and took charge and she eventually was able to get us a great fare. We have also been very pleased with her promptness as getting back to us when we have had questions or concerns.

Each time she has been able to answer our questions fully and calm our concerns. Because of Jennie's service we will continue to do business with airfare.CheapOair.com and always ask for her personally!!!

Robert G.
May 17, 2007

I am a Senior and this has been my first time using your services via e-mail and telephone. Both methods have been excellent.

On Thurs/10May, Marcus provided excellent assistance in changing my reservation from Norfolk to Salt Lake City and return.

Then I considering my wife's health and the selection I had made on my own, I called on Fri/11May for understanding and assistance from Marcus. Again, more than I could anticipate. He was able to get my reservation transfered to AA which provided shorter flight times and a much better arrival time in Salt Lake City.

Very much appreciated. Will use your service whenever we travel.

Aiyana T.
May 17, 2007

Just wanted to say that my experience with airfare.CheapOair.com was awesome! The best prices I found and the best customer service I found. I made 2 purchases and the 2nd purchase I had the wrong return date - I emailed you the same day to change the date and it was a pure NO HASSEL experience and I have to say that CAMPBELL, my customer service guy, was superb! thanks so much airfare.CheapOair.com- love it!

Elijah M.
May 16, 2007

Becky has made my day with helping me confirm a flight. I was having problems with my bank due to my CVV code being faded but when I spoke to Becky she gave me the customer service needed to relax and focus on finding the CVV code. Thanks airfare.CheapOair.com for employing people with good attitude and outstanding customer service.

Robert G.
May 11, 2007

I am a Senior and the is my first time using your services - e-mail and phone. Both were excelent.

On Thur/10May, I called and worked with Alton to change an e-mail reservation from Norfolk to Salt Lake City and return. He was able to assist without difficulty and very timely.

On Fri/11May, because of my wife's health, I asked for assistance in moving from a 5hr flight to a different airline which provide shorter legs and a much earlier arrival time. I was assisted by Marcus who went to special requests to understand my circumstances and assist me.

Thanks to both Alton and Marcus.

Will use your services again.

Duc N.
May 05, 2007

I am writing this email to show my appreciation for the good help that I received from Marsh in re-booking my flight. There was some miscommunication in my booking, that could possibly cost me $450 extra. However, Marsh was able to find me the correct flights and maintained all of my selection and still save me $85! THANK YOU!

Michael P.
May 05, 2007

I am writing to tell you what a pleasant customer service experience I recently had with airfare.CheapOair.com. I was helped by a man named Kedreck who was extremely friendly, knowledgeable and efficient. He took care of everything I needed in a short amount of time which created a great overall customer service experience.

Thank you to Kedreck and to airfare.CheapOair.com for the wonderful customer service.

George
April 30, 2007

I very much wish to commend Agent "PARRY" for the very courteous, efficient, and dedicated assistance he gave me on my mixedup booking today. My phone call ran to after business hours due to problems with my computer receiving email confirmations and ticket numbers. Parry stayed with the problem and after lengthy efforts on his part with both me and Delta he completely resolved the multiple missing data. His final conclusion of the problems was to telephone me back after an unresponsive Delta finally came thru with the missing information. He's an excellent representative for your company.

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Julie H.
April 17, 2007

Heather was so helpful when I called in to inquire about my tickets. She was very patient with me and answered every question with precise information. Heather helped me with my pricing and went WAY beyond the call of duty. She was very polite and efficient. I enjoyed working with her and prefer her to wait on me again. Many thanks to her!!

Tanveer M.
April 15, 2007

What a great service. Calls popping in right and left. Confirmation arrived on sunday (a holiday). My special thanks to ALEXIA the agent who processed my tickets over the phone, with step by step updates using emails and phone coordination.

Also thanks to alexia who got me the rock bottom price i did not find locally or elsewhere on the web.

RAYNE called in from the credit card department and explained me the whole procedure. Yet another thanks to an unknown agent who called to confirm the status of my etickets. Thank you ALEXIA, RAYNE and thank you to all who worked round the clock.

Jordan M.
April 13, 2007

I wanted to commend Customer Service agent Sandra. She helped me make a change to my existing reservation. She was pleasant and extremely efficient. She offered the best service I have received at any travel agency! She was really great and took care of all my requests immediately.

Erlinda V.
April 05, 2007

I'd like to commend the service provided to me by your agent named Russell on April 5, 2007. He was very helpful and patient and most important of all, very courteous. He is an asset to your organization. I wish there'll be more people like him assisting callers.

Aniko T.
April 05, 2007

I want to complement Peri. He gave me such caring service and got me a great deal. It was my first time, yet I will come back to him in the future.

Ryan L.
April 05, 2007

I would like to say, this was the cheapest airfare I have seen in years....I fly to Europe every year and usually pay for 3 tickets around $3500. This year I came across airfare.CheapOair.com.com and got the same tickets for $2156. I was a little bit nervous buying from unknown website, I read couple of reviews that were not necessarily the best ones about customer service. My experience was very pleasant, customer service was just fine, answered all my questions and was very helpful. I do recommend this web site.

Ramal J.
April 05, 2007

I really amazed with your services. I had good experience talking to your executive VERONA.... I don't know how she understood everything so quickly & return with an answers to my every queries. I am sure airfare.CheapOair.com will be my first click before going to any other place. I hope i will get nice services everytime.

Jan K.
April 05, 2007

Want to give a special thanks to Melloney for all her help and understanding when I called to have my dates changed on my flight. She was very helpful & polite. Thanks again for all your help.

Karen F.
April 04, 2007

Thank you so much for verifying my car rental. You were most diligent in pursuing this transaction. I truly appreciate your dedication.

Renee V.
April 02, 2007

Thank you for your great service she made for Allyson L. Lake.....Shannen took care of my reservations and she was the best ever.

Wanjin C.
April 02, 2007

I have recently booked a flight online and realized that the computer had made a mistake on the returning airport. I had called the customer service and Philip was the supervisor who helped me with this issue. Not only did he offerred me a very low cancellation fee to the flight but he was also very patient and helpful at all times. I was very satisfied with his service and would like to inform you about him. I would definately love to book any future flights with him again.

Carlota S.
april 02, 2007

I just want you to know that I am satisfied with the service of your Customer Service Representative in the name of Sage. I booked a round-trip flight from SFO to ATL, but when it was time to confirm my flight and get my itinerary, my computer got stuck. I then called your office. Although it took several minutes to wait for someone to respond to my call and such wait would have irritated me, your representative, Sage, was courteous and facilitated my flight confirmation and itinerary. Thanks for the courteous and efficient service.

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Cindy B.
March 31, 2007

Dear airfare.CheapOair.com,

Thank you so much for your wonderful sight and help. My daughter recently booked an unnecessary flight, and Shannon was gracious enough to help me correct it. She is a wonderful agent and person! I cannot thank you enough for understanding, and will undoubtedly use you for all my future flight needs. In addition, I will recommend you to all my family and friends, as your service was excellent! Thank you again, and god bless.

Susan C.
March 16, 2007

I am emailing you to relay once again the EXCELLENT customer service that I received from your employee, Derrick. Through no fault of my own, I needed to make a change to my ticket and to be honest; I was expecting to be given a hard time about it. Imagine my surprise when not only did Derrick answer my call but once again the OUTSTANDING customer service. Thank you again for offering such a positive experience. You guys really are “THE BEST”!

Jessica M.
March 15, 2007

I had some complications while booking my flight and some confusion which made me wish I had never tried booking a flight in the first place.

Thanks to your employee Kiran Bhatia I will most definitely be booking with airfare.CheapOair.com when planning my next vacation. She was very kind, professional and eased my stress, she was very quick about getting back to me on my questions whether it be through email or on the phone. Kiran is an outstanding employee and it was such a relief having her help me while planning my vacation! Thank you!

With tax season right around the corner, make sure to follow these few simple tips.

Connie V.
March 12, 2007

I am very pleased with airfare.CheapOair.com. I was very excited to avail myself of one of their EXCLUSIVE fares when I was searching for a flight on very short notice to attend my sister's funeral in Southeast Asia. I highly recommend this site.

Pamela
March 03, 2007

Well I must say I am impressed. This is my first time flying and I have been on this computer ALL night!!! This website has safely booked my flights with no struggles. I was a little worried about fraudulent activity, but when I called the airline company everything was taken care of immediately. Other sites had wrong flight numbers, lied about flights available, and what not. The only thing I regret is that I didn’t find this website sooner. I love it and will most definitely use it next time I fly, and the time after, and so on.

Marie Nadine P.
March 03, 2007

Greetings:

My name is Marie Nadine Pierre and I am writing regarding one of your customer service representatives, Philip. Philip called us after I wrote an email to airfare.CheapOair.com online asking for some help in making some changes to my ticket. I needed to re-schedule my flight because of some family emergency. When Philip called we had already talked to a couple of other representatives who had not been very optimistic or helpful. Once he began talking he seemed committed to helping us get our situation resolved. And he gave it a 100% until our situation was resolved and we're happy to be on our way soon.

I felt that Philip was available to us the entire time. This process took over 72 hours to complete. During that time, we exchanged emails with Philip and he managed to respond to each inquiry. He also called several times. I was very happy to find airfare.CheapOair.com on the internet during my search for affordable flights to Europe. Other booking agencies could not offer the low fares nor the convenience of flying without stopovers. In fact, airfare.CheapOair.com not only offered cheap flights but one can book it online which is not available from all agencies. With its convenient booking online, the affordable straight non-stopover flights offered as well as the excellent and prompt customer service offered I give airfare.CheapOair.com a 100+ for service. I will use this booking agency again for other travel and I will certainly recommend it to friends and family who will be travelling as well.

Thank you so much airfare.CheapOair.com and a big huge thank you to Philip for going the distance to help our family with our desire to travel abroad.

Mark O
March 02, 2007

This was my first time using airfare.CheapOair.com. I have used other on-line ticketing services in the past, and I have to admit I was somewhat skeptical of using any service named "airfare.CheapOair.com" to purchase round-trip tickets from the USA to the Philippines. However I have been very pleased with all aspects of the service, specifically the availability of many outstanding flights, with exceptionally good prices and the quick follow-up by customer service to complicated issues. For example, one of my bookings involved a third-party credit card payment/booking for airline tickets originating overseas. Within minutes of booking this flight, airfare.CheapOair.com's credit card unit called to verify the credit card transaction.

My only advice concerns the notice of shipment for paper tickets. My paper tickets were shipped by FedEx; however, the email notice sent from FedEx to me advising of the tracking number was marked as spam by my email provider and sent to my bulk in-box. I kept looking for the email notice and I finally found it in the bulk in-box.

I highly recommend airfare.CheapOair.com

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Anonymous
February 13, 2007

I have been at all the sites all night long and getting poor response, changing prices by the minute and looping when I try to book flights that are not actually available. Your site made it easy to compare quickly and I was able to book quickly and easily through airfare.CheapOair.com. Will definitely use your site again.

Patti G.
January 22, 2007

As far as I'm concerned you have gone above and beyond what I expected, and this is what I consider to be outstanding customer service. I am very sorry for the problem I have caused, but please understand that these are very extenuating circumstances, and I promise that I will promote airfare.CheapOair.com to everyone and anyone I can. I have never done a thing like this before, and I fly frequently and plan to do much more in the future.

Thank you for your prompt responses and for everything you have done to help me in a very difficult situation. I promise to give an outstanding rating to your company on your website within the next few days. Please pass on my appreciation and gratitude to those who have helped you resolve this matter.

Very respectfully,

Terry A.
January 21, 2007

After booking a flight through airfare.CheapOair.com (with the best prices I could find anywhere), I called the return flight airline and found that my credit card had been declined and that they were canceling my return flight at midnight. I immediately called airfare.CheapOair.com and Philip calmed me down, assuring me that he would resolve everything. He sleuthed out the problem with the airline, got the credit card through and called me later with the airline's confirmation number and my assigned seats. I'm definitely not used to such good service these days! Keep it up!!

Cyndi M.
January 18, 2007

Seaton was an awesome help correcting a extremely tough situation when our bank was caught up in the big hacking problem and our credit card attachted to the account was frozen and causing a card to be declined, they worked us through the process of getting authorization so our reservations were confirmed and paid for. I have never experienced such incredible customer service and I will only use airfare.CheapOair.com for all my flights from now on! THANK YOU! THANK YOU ! Thank YOU!

Patricia F.
January 15, 2007

Thank you for your prompt reply. I am impressed with your customer service and will recommend your website to my friends. Thanks!!

Linda K.
January 09, 2007

I am so very deeply grateful for all the kindness shown to me by the staff at airfare.CheapOair.com in my time of sorrow. Russell has been especially kind in helping me to resolve this issue. It is wonderful to know that there are companies that show such compassion to people having family emergencies. I will always look to airfare.CheapOair.com for my travelling needs and refer all my friends to your company. Thank You!!

Steven D.
January 09, 2007

Sarena was the most helpful customer service representative that I have ever encountered. I would do what I could to keep her.

Tracy
January 02, 2007

I have been trying to book a flight for the last several hours on all the other ticket providers. (I had never heard of your site.) Finally, I clicked on your tab from "Booking Buddy". THANK GOD. Your site is easy to use and you provided options that were actually available when I clicked on the BOOK IT button. My nightmare is over.

Thank you!! I'll definitely use your site first next time!

Evelina A.
December 30, 2006

We wish to express our sincere appreciation for Philip at Customer Service for having helped us in our flight arrangement. Your agency, no doubt, is best represented by somebody like Philip who is kind, patient and will do everything to help an elderly customer like me. Because of him our family would continue making use of your site in our travel plans.

Please extend our appreciation to Philip. Happy New Year and wishing you more success!

P. Guerzhoy
December 29, 2006

Thank you !! I have just received the tickets, and I want to express my gratitude. Very good job!

Jean B.
Decemeber 28, 2006

Thanks for getting back with me. I have told several people about your cheap airfares and how easy it was. Thanks again.

Julian G.
December 26, 2006

Great Site, Nice laid out, fast and offering fares cheaper than any other. Well done!

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Sylvia D.
December 22, 2006

I had planned to travel to Denver today, 12/22/06. With the blizzard and the airport closure it became impossible to be able to go and spend the holidays with our son. As if that was not upsetting enough, the thought of getting large penalties was sure to completely ruin our holidays.

Your action to return my calls twice and report that you were waiving any re-booking fees really makes me believe in good business and human kindness again. You have a customer for life and I will recommend you to everyone I know.

HAPPY HOLIDAYS!!! Thank You so much.

Ernest D.
December 18, 2006

I just wanted to say thanks for the wounderful air fare you got , for my wife Tucson to chicago round trip.

Question. Can we get on your E-mail list, for last minute air fare tickets? we are retired and trvel a lot. Also I should be good to go with you’re my american express account. You now have all the paper work req. ? I will be looking for air fares to greece this july thru aug. Thank you.

Giovanni P.
December 13, 2006

I just wanted to let you know I received excellent service from one of your customer service reps. Richard (ex 9023) help be with a large complicated booking. We where cut off while on the line and he managed to get a hold of me quickly. He was very patient with the request and a problem I had with the credit card info.

He was very professional and friendly through the whole process.

Many thanks

Sister Maria
December 08, 2006

Just message to say "thank you".

The tickets arrived safely and on time. I appreciate your help and care. I wanted to send this as soon as they got here, but other matters delayed me.

Paola
December 07, 2006

I would like to express my appreciation for the quality of your service. It has saved me a lot of money. Our agent, Philip, has been very helpful and professional in accommodating our request. I will definitely use your service again and recommend it to our friends. Thank you very much.

Steven W.
December 05, 2006

Thank you for your fast response to this matter. Its nice to know that some companys still believe in customer service and keeping their word. We will continue to use your site since it is run in such a responsible manner. Thank you

Anonymous
December 04, 2006

I am very pleased with the service here. I ordered tickets to Karachi on 11/24/06 and I had them a couple of days later. This wast the only site that I could find last minute tickets and the price was almost $300 below the prices on other sites. I was skeptical at first, but after this pleasant experience, I will definitely use this site again and will refer to friends. Thanks!

Cathy F.
December 01, 2006

Just a quick note to tell you thanks to airfare.CheapOair.com. My husband and I are here in Ixtapa and sitting at the table with the family. Could't do it without you.

Much thanks again and hope we can use airfare.CheapOair.com again in the future.

Neicia A.
November 29, 2006

I am so relieved I was able to book a last minute bereavement flight without breaking the bank. I was able to book a flight for my sister and myself on a very short notice. The cost of both of our tickets combined was only a portion of the cost of other airlines. I will recommend everyone I know to this website, thanks.

Lois R.
November 20, 2006

As we all know, booking a last minute flight for bereavement can be painful and expensive. I just booked a flight to fly from California to Montana to attend a family funeral. I’d searched all other airlines and come up with airfares of $862 and $1,032. Your site gave me a price of $282 which included tax (the others did not). AM I impressed??? Absolutely!!!!! I’m telling everyone about this website!

Anonymous
November 09, 2006

Absolutely Amazing! Not only did I purchase Business Class tickets for the same price I was quoted for coach by another site, but I had my tickets in hand in two days. This is definitely an agency I will use again and again. Fantastic!

Emma P.
November 07, 2006

What a great experience! You not only make it look easy, it is easy! I'll be recommending you to all of my friends.

Anonymous
October 29, 2006

By far the best on the web! congrats to your travel agency. Its about time we surpassed the folks who tried to destroy us. I used to be a travel agent and believe booking online needs to be easy, cheap and have great customer service.

You have all of that and then some! I recommend your site to all of my contacts!

Candice G.
October 27, 2006

I got the cheapest tickets here with airfare.CheapOair.com for the holiday weekend, from coast to coast. They were by far the cheapest. Thanks.

La Ree N.
October 25, 2006

Recently used your service and I was very impressed by the way I was treated. Will be telling others to use you first as you're the best.

James C.
October 23, 2006

I've searched for 3 days, dozens of online sites, travel agents, airports with no satisfactory results! Finally I found TravelZoo which led me to airfare.CheapOair.com and in 15 minutes I found exactly what I wanted, where I wanted and how I wanted it!

WOW!!!
What a Service!

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Gerry K.
October 18, 2006

I have called one of your agents, who very efficiently worked with me and the airline to solve my problem. Thank you. Your agency will always be my first choice. I will recommend you to other travelers.

Chris
October 18, 2006

Thank you very much. We figured out that when my wife put in a destination of St Thomas (STT) - San Juan was given as an option. Not sure if that is considered a "neighboring" airport - but with an ocean in between San Juan and St. Thomas...it probably should not be. Regardless - in the future we will be more careful.

I was very impressed with the speed and personal attention which you gave this matter. You have earned my trust and be assured I will indeed recommend and use your service in the future.

Anonymous
October 04, 2006

I frequently check fares on various web sites and found airfare.CheapOair.com just this morning.

I must say the service I received from you customer service rep named Gina was exceptional. I was having a problem with my credit card company approving the booking online. Gina went above and beyond to assist me. I was able to book my flights to Florida at almost half the cost of other quotes. I will refer airfare.CheapOair.com to all my friends and family.

Wanda B.
October 03, 2006

My son took a job in Japan after college graduation. We were looking at other sites and the prices were so high, we thought "How are we going to do this??" I used a different search engine and went to airfare.CheapOair.com - and booked immediately. The fare on your site was just a little more than HALF of what everybody else was!

The flight went perfectly and I'm looking now to see about booking him a round trip at Christmas!

Terry H.
September 22, 2006

Flew to Oklahoma for a wedding this past weekend, airfare and car reserved through you folks....everything went perfectly...thanks much.

Les B.
July 01, 2006

Maurice, Janice and Kathy have returned safely and I wanted to thank you once again for your help in making it all possible. The trip was a great success. 91 children were fitted with hearing aids and many of them are getting the opportunity to hear for the very first time! You helped make it possible and I appreciate your working with us, even when we seemed impatient. You and your team were a part of something very special and the work will continue in Uzbekistan for a long time to come thanks to your help.

Karen H.
June 21, 2006

Paul, thank you so much for changing my flight for me. You have given me tremendous peace of mind!! The fee of $25 is completely acceptable and fair. I'm sure I will do business with airfare.CheapOair.com in the future.

Edward P. B.
June 18, 2006

Sam, Maurice and Arijit, thank you for such fine service and helping me book my flight reservations.

Peter K.
Chicago IL

I am very pleased with the ease of use of your site. I was able to book my flight, hotel and car for my last trip to Los Angeles within a few minutes. To top it off, I saved a bundle! I'll recommend airfare.CheapOair.com to all my relatives and friends.

Cathy B.
New Brunswick NJ

Thanks to the effective assistance I got from one of the airfare.CheapOair.com customer service reps, I was able to book a last minute flight to be with my mother after her car accident. I thank you all at airfare.CheapOair.com for your assistance and high quality service I received.

John N.
Charleston SC

I was referred to airfare.CheapOair.com by a good friend of mine who is a regular customer. I couldn't be more pleased with my experience making my travel arraignments to Las Vegas. I will recommend you to everyone!

Fred and Mary B.
Buffalo NY

Being senior citizens, my wife and I are on a fixed income. We need to watch our expenses very carefully. Thanks to airfare.CheapOair.com, we got great deal on our last vacation!

John G.
Denver CO

I want to Thank you for creating such an easy website to use and for having such an excellent airfare price on my plane ticket to Reno. I have been confined in a hospital bed to my house since 1999. I am taking my first trip since and I am so excited about it. Your cheap airfare made it possible.

Gary D.
Lansing MI

When our European client called us to set up a last minute meeting, we called our regular travel agent to book a flight from Lansing, MI to Dresden, Germany. Our travel agent quoted us a fare of $7,224. it was too high, so we checked out some online sites and found airfare.CheapOair.com. Within 20 minutes, I booked a round trip business class ticket for our client for $3876. We saved over 3K

Mathew T.
New York NY

I thought our corporate travel agency always found us the lowest fares, but while booking a business trip to Okinawa, Japan, all flights were sold out. One of my colleagues from Japan suggested airfare.CheapOair.com. Not only were you able to save my company over $1,800 but you were also able to confirm the seats right away. In today's competitive travel market, we need innovative travel solutions such as this.

Andrea M.
Ft.Lauderdale FL

My company's travel policy has a $3,000 cap on multi stop international itineraries. Our corporate travel agent could only offer me coach with no upgrade. A friend recommended airfare.CheapOair.com. Not only was I able to upgrade on the trans-atlantic flights to Business Class, but the fares totaled $2,872. I will highly recommend you.

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