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Has your experience with CheapOair been a positive one? Has any agent provided exceptional customer service? We would enjoy hearing from you: Compliment@CheapOair.com
  • By Shaquitaa
    January 31, 2012

    I am very happy with CheapOair services and will continue to use CheapOair in future. Gail was very patient & helpful.

  • By Douglas
    January 31, 2012

    Jarret was very helpful and courteous and solved my query within seconds. I appreciate his professionalism.

  • By Jody
    January 31, 2012

    My telephone agent named Franklin was a terrific service provider. Thanks.

  • By John
    January 31, 2012

    Always the very best service ever with Cheapo Air THANK YOU!!!

  • By Mary
    January 31, 2012

    Dear Chance: we got our visas and do not need to change our flight to China. Thank you very much for your help. You are a very gracious customer service representative and cheapoair is lucky to have you. Please feel free to share this with your supervisor.

  • By Jodi
    January 31, 2012

    Hi Atherton! I see your email. Thank you very much for all your help. You are wonderful to deal with. Many Thanks again and have a great day!

  • By Jane
    January 31, 2012

    Karlee was patient, listened to me properly and understood my concern. I had lot of issues with the reservation and initially wanted to cancel. Karlee had all the information that was needed and had very efficient way of making me understand as to how we will go about getting the issue resolved.

  • By Judit
    January 31, 2012

    Hi, just booked my flight with CheapOair online services and had a great experience with Akiko. She was meticulous, courteous and kind. I had a complicated booking with children and different departures. She helped me through it wonderfully.  Thank you.

  • By Tiffany
    January 30, 2012

    Karen was such a big help in following up with my experience on the app. I think this is such a wonderful addition, as well as a great shopping experience. Thank you.

  • By John
    January 30, 2012

    Moiz was very patient and helpful. I had few different requirements and Moiz handled them with ease.

  • By Adina
    January 30, 2012

    I impressed with the service provided by MARV. I called to get the seat assignments and wanted to get some info about the infant I was traveling with. Marv was Polite, courteous and really Professional. I will book with CheapOair again because of "MARV".

  • By Chris
    January 30, 2012

    To Whom It May Concern - I just got off the phone with Lavina from your New York office, and wanted to let you know that she was exceedingly helpful with my needs. I was hoping to fly with my girlfriend on the same outbound flight to our location, while coming back on different flights. She was able to find a number of flights that worked for us, all while keeping it in our price, all very quickly. Thanks.

  • By Barabara
    January 29, 2012

    I want to appreciate Cory for the service that he provided me. I called for a name change, and Cory did everything he could have done, and I am very happy with the service provided. It’s been a good experience contacting cheapoair customer service.

  • By Amy
    January 29, 2012

    I want to give commendations for the excellent and astute service provided to me today by Susie in Personal Service for my reservation bookings. She was consistently courteous, very clear in how she communicated, very patient and quite helpful in assisting me to get the best deal. It was a pleasure to deal with her.

  • By Christine
    January 29, 2012

    Dennis, Thank you so much! Your customer service was amazing today! I am so grateful for your assistance. I will be definitely be using cheapo air again knowing that you customer service was so wonderful. I am very impressed with how responsive you were to my typographical error. Everything looks good.

  • By Jane
    January 29, 2012

    I called to book a reservation. I am extremely happy to have been assisted so diligently by Ethan. I faced lot of problems online as I am not an internet savvy. Ethan showed immense patience and was very polite, courteous and helpful.

  • By Adam
    January 29, 2012

    Merlin was very helpful and I appreciate the help provided by him. Due to this wonderful customer service, I will buy more from Cheapoair.

  • By Iva
    January 27, 2012

    I would like to thank you for your help with changing my reservation. I really appreciate all the time and extra effort you put into finding a new flight arrangement for me. I will definitely recommend using Cheapoair to my friends and family.

  • By Manuela
    January 27, 2012

    To Whom It May Concern, I just wanted to send a message expressing my gratitude for the excellent service that Calvin provided to me in rectifying an error in my original booking with Cheapoair done by another customer service representative. He delivered on his promise to remedy the situation and he was very professional and calm at all times despite my sometimes agitated state, as you could imagine after being told last minute that my international flight had been cancelled the day before I was supposed to travel due to a name misspelling (I had been trying to coordinate with the company for weeks to fix the issue, and final, Calvin was the one that resolved the issue for us). Because of Calvin's excellent service, we will continue to use CheapoAir for booking our international air travel as we have on multiple occasions in the recent past. Such excellent service should be recognized and rewarded in my opinion. Thank you Calvin at Cheap o Air!!

  • By Hontsing
    January 27, 2012

    Dear Rusty: Thanks so very much for your very excellent services!! We really appreciated it! I am still very busy taking care of other bookings right now, therefore, I am unable to say very much in words to thank you this very moment. However, I'll remember your excellent quality of services "forever" and will get back to you whenever I need your services.

  • By Mickey
    January 26, 2012

    It was quick and easy.

  • By Ray
    January 25, 2012

    Tonight I had the pleasure of being treated with a professional manner and integrity. I was able to obtain this by simply speaking to a man named Germain. He did advise me that I am of silver status member with Cheapoair and that it is very possible to advance to gold elite member. In conclusion I am very pleased with his service to me, therefore I will tell all my friends about how good Cheapoair is to me and my family. Thank You.

  • By Melissa
    January 24, 2012

    I highly appreciate the customer service provided to me by Olympia. She was very helpful and nice. She handled all our queries very calmly. I will come back because of Olympia’s earnest effort. Good job!!!

  • By Linda
    January 24, 2012

    Good afternoon, I just wanted to drop you a note to tell you what a wonderful agent you have. Silas is a real asset to your organization; he is very pleasant and has an understanding of your business and what needs to be done. It is not always the case when a person has made a mistake on forms he understood the urgency of getting my paperwork done correctly and in a timely manner.

  • By Shahrzad
    January 24, 2012

    Best customer service ever. I booked a flight ticket online and there was a mistake on the return date. Supervisor Gemain did his best to solve the problem; he was really nice and friendly. I had the best experience with this site and I absolutely recommend it to others.

  • By Sharon
    January 24, 2012

    I am a first time customer with cheapOair and I am very happy with the service offered by Annora. She is outstanding and provided best customer service.

  • By Kim
    January 24, 2012

    Kasimir is outstanding, great and the best in customer service. I was really upset, I made a name error and fixing the name is not an easy job on an airline ticket but Kasimir made this whole conversation a memorable one.

  • By Inman
    January 24, 2012

    Rusty was polite and went beyond my expectations.

  • By Leora
    January 23, 2012

    I was totally delighted with the way I was assisted by Mabel. I can’t stop myself praising Mabel for her good work & being so helpful when I was annoyed with a ticketing issue. I will always use CheapOair along with referring my friends as well.

  • By Gina
    January 23, 2012

    If I have to comeback it would be for Evan's earnest effort.

  • By Melvin
    January 23, 2012

    To Whom It May Concern, I would like you to know that we just purchased thirteen tickets for a group flying from Cincinnati to Banjul, The Gambia. This is a university course, Health Care and Health Policy in The Gambia, where we take students in health-related fields (e.g., nursing) to learn about the health-care system in The Gambia. To say the least, arranging and paying for flights is almost always a challenging experience. However, I must say that our experience with Benny at Cheapoair was one of my most positive. He was patient, courteous and helped us make arrangements that no other on-line organization came close to providing. Regarding our reservations, we had some questions and Benny responded quickly and fully to each of them. Given this year's experience with Benny, I am sure we will be returning to Cheapoair next year. Best wishes.

  • By Bernie
    January 23, 2012

    Estafan: I was having trouble making a booking this morning to Africa. I was ready to give up on my trip. You spent a lot of time and you did you best to find me an accommodating flight with few layovers at a great price. Thank you for all the time and spending nearly forty minutes ensuring that the details of the flights were taken care of and all legs were confirmed. All flights were coming up unavailable even though they were listed. You’re an asset to the company and your offered your assurance that we would find a flight schedule to fit my plans and you did. Thank you for taking care of the details. You are professional and kind.

  • By Rod
    January 23, 2012

    Just booked a flight from SJT to Manila Philippines. It was very easy and understanding. Thanks and will let you know how the remainder of the trip went. Thanks Again Cheapoair.

  • By Darell
    January 23, 2012

    I've used cheapoair twice both times I had the best customer service and pricing. You're the place that I’ll always use. Customers for life keep up the great service.

  • By Wandalyn
    January 23, 2012

    I just wanted to send a very great thanks and appreciation to Raymond. His Customer Service is fantastic; he is very pleasant to deal with. I have booked two flights with him as well as hotel reservation and he has been outstanding.

  • By Martine
    January 22, 2012

    Valentina was very helpful & patient, she was wonderful with her product knowledge. And I will book again with CheapOair because of the way she took care of things.

  • By Patricia
    January 22, 2012

    I am extremely happy with Sydney for the excellent Customer Service. Sydney was very polite, courteous and helpful in rectifying the incorrect flights.

  • By Lena
    January 22, 2012

    Rusty is awesome, exceptionally helpful. It was a very good experience talking with him. He is very knowledgeable and must get some kind of consideration at his job.

  • By Noha
    January 22, 2012

    Carl was very patient and worked very hard to provide the best resolution to my query. As there was a VISA problem for one of the passengers, Carl assisted in every possible way that he could. I also appreciate whoever trained Carl for the service.

  • By Temple
    January 22, 2012

    Kingsley was a lot of help for me and he is wonderful with his product knowledge.

  • By Jakic
    January 22, 2012

    Derry was exceptionally helpful, very knowledgeable, very courteous and was overall wonderful. He is an asset to your organization and you should have more reps like him.

  • By Steve
    January 22, 2012

    Special thanks to Benny, he was patient and tried many avenues to find us the right ticket. He went beyond my expectations.

  • By Jane
    January 22, 2012

    I am so impressed with your customer service and I want to appreciate your training team as well.

  • By Lazime
    January 21, 2012

    Thank you for your assistance tonight, without your help I would have never booked a flight. I think cheap o air is the best out there. And I will continue to be a loyal customer. Thank you and wishing you and the company all the best.

  • By Micheal
    January 18, 2012

    To Whom It May Concern, I feel compelled to send this e-mail based on the EXCELLENT service I received today from Raymond. There was a glitch in getting a ticket issued for a very close loved one in my life and I responded with a high level of frustration, which Raymond understood and worked diligently through the process with me to get this person ticketed. “Thank You", Raymond, if I could buy you a drink or Dinner I would.

  • By Rose
    January 17, 2012

    I am very happy and satisfied with the assistance provided by Jordan. Jordan was Super, He was excellent and he went beyond my expectation in making the reservation and he was very patient during the call.

  • By Prashanth
    January 17, 2012

    Good customer service and good website. Easy to use.

  • By Fannie
    January 17, 2012

    I am very pleased with the tone and professionalism of Shirlee. I am not very easy to deal with however; Shirlee was patient enough to assist me with all due respect and courtesy. Great Work Shirlee!

  • By John
    January 16, 2012

    Sydney was very helpful and professional; Working with her is a nice experience and will surely come back and recommend all my friends and family to use your website.

  • By Wendy
    January 16, 2012

    I am very happy and it was an immense pleasure to speak to Sterling. Sterling is very knowledgeable, very courteous and I am extremely satisfied.

  • By Sheila
    January 16, 2012

    My experience with CheapOair has been easy and fast. I always get the best bang for my dollars... all around great. I fly frequently to Las Vegas and I have always been able to get the best tickets available.

  • By Kenneth
    January 15, 2012

    REPR NANETTE WAS VERY PROFESSIONAL AND COURTEOUS AND SHE SHOULD BE GIVEN A RECOGNITION FOR HER WORK.

  • By Karen
    January 15, 2012

    We got very good rates for 5 of us to fly to San Jose from Detroit and back during Christmas/New Year's! Thank you Cheap-o-air and Sally for contacting us! No problems with you!

  • By John
    January 15, 2012

    I am very happy and satisfied with the assistance provided by Katrina. Your Higher Management should know about this and should be Proud of having Katrina in your company. And last but not the least I will keep using CheapOair and will also recommend it to my friends and family.

  • By Tawnee
    January 15, 2012

    Nicholas was very courteous and answered my query and he was very professional as well.

  • By Claire
    January 15, 2012

    I was just helped by Jayda with the online chat option to book a ticket and would like to compliment her on excellent service. Very quick and efficient and clear. Good job guys!

  • By Moe
    January 14, 2012

    Great job thanks again. For all your patience and help again you were outstanding and very professional.

  • By Bet
    January 14, 2012

    This has been a good experience making reservations with cheapoair. Your site is easy to figure out and follow from page to page. You provide logical options & choices, and it's especially nice when one needs to go back and make changes during the process. Thank you.

  • By Janet
    January 14, 2012

    Just when I thought I had lost my booking, I encountered the best possible help from Stewart. Stewart is an excellent supervisor and you should know it.

  • By Jane
    January 13, 2012

    I am very happy and satisfied with the assistance provided by Ames. Ames was very professional, helpful during the entire call. He was very nice & patient dealing with me and I want CheapOair to hire more agent's like Ames. Due to the customer service provided by Ames, I will keep using CheapOair and will also recommend it to my family and friends.

  • By Sandy
    January 13, 2012

    Thank you for this confirmation and responding to my email so promptly.

  • By Adria
    January 13, 2012

    Mabel was extremely patient and helpful. I will always come back to CheapOair.

  • By Irene
    January 13, 2012

    I am not a computer literate and made mistake in booking my reservation. Mabel understood my problem and resolved my case immediately without any extra charge. I am very thankful to Mabel.

  • By Goldstein
    January 12, 2012

    I am extremely happy with the services provided by Morton. Morton waived a lot fees in helping me to change my date of travel. I am very impressed with your Customer Service.

  • By Robert
    January 12, 2012

    IT WAS WONDERFUL WORKING WITH GARETT. GARETT HELPED ALL THE WAY TO FIX THE PROBLEM AND I WILL ALWAYS USE COA AND ALWAYS LIKE THE SERVICES.

  • By Denise
    January 12, 2012

    The gentleman I spoke to is absolutely professional and has helped me book the correct flights. I want to share this with all and want accolades for Stewart. Good Job Stewart.

  • By John
    January 12, 2012

    I am extremely happy with the way Amelia had helped with the concerns. Customer centric, friendly & she knows her job very well .Very well done Amelia.

  • By Nicole
    January 12, 2012

    Cheap O Air is by far the best app on my phone!!! It’s fast easy and fun, I love it!

  • By Michelle
    January 12, 2012

    Agent was very helpful and was able to understand the requirement. He stood on my expectations. I am very happy with the way he served me.

  • By Chelsea
    January 12, 2012

    Hello, I would like to let you know that I had exceptionally good service with the supervisor Emanuel from flight service. He went out of his way to resolve a problem I had with my existing flight reservation, and gave me the best possible scenario he could. He spent a lot of time, and got back to me as soon as he could. I would recommend him, and think he should be commended greatly for his hard work, respect, and his representation of your company. I will be referring CheapOair to friends, family, and my work colleges because of this interaction with Emanuel. Thank you.

  • By Molora
    January 12, 2012

    I faced lot of problem to book the resv online. Several times I tried and failed. However, Aletha was very helpful, professional. Really appreciate the effort. I was able to rectify the situation and get it fixed. Thank you!!

  • By Mahmud
    January 11, 2012

    Romany, I and my family are so much pleased for your professional help that you provided us today. While we did not see any hope to reach my home in our desired time, you just came and solve all our problem with your great efficiency, now we can breathe and can see the light in the dark. I will recommend CheapOair to all of my friends only because of your outstanding customer service. With Best Regard, One pleased air traveler.

  • By Claudia
    January 11, 2012

    I booked a flight for my whole family to Bogota using Cheapoair and everything went perfect. I even had a problem with the payment and it was solved immediately. I got a call from Earon and let him know how pleased I was with the service.

  • By Jinju
    January 11, 2012

    It was the best customer service I have ever received in my life. Nanette is awesome and wonderful. I will always come back and use you guys.

  • By Stoney
    January 11, 2012

    Dunn, I thank you very much for being so accommodating to my reservation needs and changes. I was so impressed with you, your follow up email, as promised and the EASY to use ph app, that I wanted you and your superiors to know. I have deleted my other travel app, bookmarks and accounts. I will be using and inform others to us CHEAPOAIR.

  • By Stephan
    January 11, 2012

    Grover did an excellent job and was very helpful & patient. Good job Grover !!!! Thanks.

  • By Kara
    January 11, 2012

    Susie was very helpful and patient throughout the call. She did a wonderful job. She was very attentive and was patient.

  • By Flora
    January 11, 2012

    Highly impressed with the service. Rusty was very friendly and he was very nice. CheapOair is providing very good services.

  • By Laurel
    January 10, 2012

    Rusty was very helpful and patient. He assisted me in all possible manners and definitely needs a raise. Assets like Rusty will keep me coming back to CheapOair.

  • By Christopher
    January 10, 2012

    I would just like to take time to tell you how much I enjoy CheapOair. My experience buying or helping my friends and family buy from your company has been very positive. Every time I find the most affordable prices and nicest customer support. Tonight I talked to a representative who was able to answer not only the question I had but those I had not yet addressed. Newton did a great job solving my problem and because of him I will continue to not only use CheapOair but recommend it to my friends. Thanks again for saving me and my family hundreds of dollars and making the experience of something as frustrating as booking plane tickets easy and enjoyable. I look forward to booking with you again in the next week.

  • By Kent
    January 10, 2012

    Thanks for your quick response and phone call, and I really appreciate your wonderful service. All the best.

  • By Ben
    January 10, 2012

    I love your site for being able to see multiple flight choices with the details right there. I can see quickly what I am buying and what I want. Contrasting to Expedia this time [I usually book through you]....no contest. I also have found your operators most helpful in the past. Thank you.

  • By Cynthia
    January 10, 2012

    I was mentally extremely disturbed and was probably thinking of committing the worst. However, the type of service Lucas rendered to me made me feel forget all the problems. I want the higher management to know that Lucas is a very valuable employee to the organization and he knows how to handle difficult customers and situations.

  • By Stepanie
    January 10, 2012

    The agent was awesome and very helpful, very friendly. I am very happy with the way he served.

  • By Leala
    January 10, 2012

    Ethan is a very good representative that you have hired and he is a must keep. I am very thankful to him for his assistance. I spoke with two other people who placed my call on hold and never returned but Ethan was extra ordinary. He was very patient, took a while and finally resolved my query to the full satisfaction. He will help CheapOair in earning and retaining customers.

  • By Muriel
    January 10, 2012

    Evan was marvelous throughout the call. Was very patient, helped in finding different option for more than 20 min and is very efficient.

  • By Sonia
    January 10, 2012

    Evan was wonderful and I want to give a great review for him. He was exceptionally good. He was awesome. I am pleased with his service and will use cheapoair always.

  • By Melody
    January 10, 2012

    Spoke with Earon today and told him I had a very good experience from the easy of booking both my flight & the rental car through Cheap-o-air. Very user friendly Cheap-o-air.

  • By Gabriel
    January 10, 2012

    Hello, this is just to say GOOD JOB to one of your representatives. He will go places if he continues with your customers the way he attended to me yesterday. I believe he deserves commendation for a job well done. His name is ROBBIE.

  • By Judith
    January 10, 2012

    I would like to compliment Cheapo air for good service today. I was helped by TJ. She was courteous and efficient in helping me re-book a flight to Ft. Myers, Florida.

  • By Roshan
    January 10, 2012

    I had a great trip thanks to Cheapoair, it was great and affordable. I spoke with a customer service representative Earon and mentioned the same to him. I know I will be back this site in the near future. Thanks Cheapoair.

  • By Jessica
    January 10, 2012

    This email is in regards to my experience using Cheapoair. The website was easy to use; I was able to find a flight that suited my needs. However, I was not able to order the quantity of tickets I needed online. I spoke with Jewel from Cheapoair and she took care of the booking for me. Jewel was very helpful and took all the stress of planning a vacation off my shoulders. She was able to book my party of 10 all for the same flight. I will recommend Cheapoair to others and will use it again in the future. Thanks so much for the excellent service!!!

  • By Ladia
    January 10, 2012

    I LOVE ESTOR, HE STUCK BY ME AND KEPT ME COOL. HE WALKED ME THROUGH THE PROCESS AND WHAT STEPS I NEEDED TO TAKE TO RESOLVE MY ISSUE. WE HAD A FANTASTIC COMMUNICATION LEVEL AND BECAUSE OF THAT I WILL CONTINUE TO BOOK ANYTHING WITH CHEAPOAIR. THANK YOU.

  • By Radha
    January 08, 2012

    Vick was wonderful, polite and very helpful. He should be rewarded for his hard work.

  • By Daniel
    January 08, 2012

    His Services was kind, helpful and Exceptional. He understands problem and gave me the best assistance. Just want to let CheapOair know that how wonderful he was with his customer service skills.

  • By Doug
    January 08, 2012

    Thank you Konrad for your excellent service in changing my flight schedule to Vancouver, BC. Your helpful and courtesy manner was most appreciated and because of you I will use your services again.

  • By Eisham
    January 07, 2012

    Hello, I just wanted to say I was so frustrated earlier trying to find some flights to go somewhere and I ended up calling cheapoair. A guy name "Delton" (I am not sure if I spelled his name correctly) answered the phone and talking to him made me feel so much better. He was absolutely amazing!! He was so nice, so calm, and did everything he could do to help me out.Great customer service!! Thank You.

  • By Margaret
    January 05, 2012

    Josue was patient and wonderful. I messed up with my reservation as I booked flights through Canada and VISA was required. However Josue went an extra mile and provided new flights. He patiently resolved everything. I am highly impressed with the service and will always use Cheapoair.

  • By Rudolph
    January 05, 2012

    Konrad, Thank you for your assistance, you were prompt, courteous and efficient. I look forward to doing business with your organization Wishing you a prosperous 2012.

  • By Jane
    January 05, 2012

    I am very happy with the assistance given by Atherton today. I am ready to book with CheapOair again and again. Very Well Done Atherton.

  • By Graciela
    January 05, 2012

    I just booked my roundtrip tickets to South America, thanks to the help of Valerie. I am a senior citizen and she was very patience with me, helping me to get the best deal. I hope you can keep employees like her in your company. Thanks.

  • By Connie
    January 05, 2012

    Hello Team, This is not the first time I book my fly with you and I m very happy it s easy, I get low prices keep the good work. Thanks.

  • By Moh
    January 05, 2012

    Thank you for the good service.

  • By Karen
    January 05, 2012

    I am very happy and satisfied with the customer service by Foster. Foster is very helpful, professional, he provided exceptional service. I never thought changing the flights will be so convenient.

  • By David
    January 03, 2012

    Just got off the phone with Earon. He was a pleasure to deal with got right to the point and did not waste my time.

 
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