Customer Feedback
We want to hear from you!
* All fields are mandatory
How are we doing?
As part of our ongoing improvement process, CheapOair is committed to monitoring the quality of the services and products we provide. We would appreciate your feedback on our performance. Thank you for helping us to improve!
Name :
Email :
Booking Confirmation #:
(Optional)
(For Existing Customers please provide most recent booking #)
Home City Airport :
(Optional)
city/airport code
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How do you rate CheapOair in terms of :
Excellent
Good
Satisfactory
Unsatisfactory
Poor
Customer Service
Website Experience
Booking Process
Quality of Resources
1. How did you find out about CheapOair? (Select as many as apply)
Television
Newspaper
Blog
Search Engine
Other
2. Which of our other products do you also purchase in addition to airline tickets? (Select as many as apply)
Hotels
Cars
Travel Insurance
None
3. Is Travel Insurance an important part of your purchase? (Please select one answer)
Yes
No
4. Which of the following is most important to you when selecting a flight? (Please select one answer)
Shortest Flight
Price
5. Do you think CheapOair has the lowest airfares? (Please select one answer)
Yes
No
6. At any time have you made use of our 24/7 Customer Support Center to book a flight? (Please select one answer)
Yes
No
7. Do you prefer booking online or on the phone? (Please select one answer)
Online
Phone
8. To which age group do you belong? (Please select one answer)
18-24
25-34
35-44
45-54
55+
9. Are you Male or Female? (Please select one answer)
Male
Female
10. What is your total annual household income (in USD$)? (Please select one answer)
Select
less than $50,000
$50,000-$75,000
$75,000-$100,000
$100,000-$150,000
$150,000+
Prefer not to answer
11. Which of the following best describes how you usually travel? (Please select one answer)
By myself
With my family
With my significant other
With my friends
12. At any time have you made use of our 24/7 Customer Support Center to resolve a problem with a booked flight? (Please select one answer)
Yes
No
13. When you contacted Customer Service for support was your request resolved to your satisfaction? (Please select one answer)
Yes
No
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