a a CheapOair FAQ's
aPlease browse the most frequently asked questions by our customers and you may easily find the answer to your question:
a aBrowse by Topic a
Flights
Q.
How can I request any special meals for my flights ?
Q.
I booked my flight and I have not received a confirmation e-mail? What should I do?
Q.
I have been trying to book a flight and I keep getting an error message indicating that my credit card information do not match the information that is in my credit card records. I contacted the bank and they confirmed that the information is accurate. Please tell me what do I need to do?
Q.
How do I change the dates of my flight ticket?
Q.
I want to cancel my reservation as I will not be able to travel on the day I chose when I purchase my ticket. Please tell me what I should do?
Q.
I need to buy a ticket for my baby (infant), who will be traveling with me, please tell me what should I do?
Q.
The flight confirmation page shows the wrong date on my itinerary, How can I change it?
Q.
The ticket confirmation email that I received shows a pending status. What does that mean?
Q.
The ticket confirmation e-mail that I received indicates that the airline does not guarantee the booking, what does that mean?
Q.
My ticket confirmation e-mail shows ##MAN##, what does that mean?
Q.
Do you offer discounts for an Infant, or Child?
Q.
How can I get a receipt for a ticket that I purchased some time ago?
Q.
I would like to purchase two plane tickets and order special meals for me and my husband. How do I do that?
Q.
My confirmation shows "Paper Ticket" and I have not yet received any paper ticket. When will I receive my paper ticket?
Q.
I made a reservation online. How do I know if this is an E-ticket or paper ticket?
Q.
How can I access my reservation online?
Q.
How do I travel with an E-Ticket (Electronic Ticket)?
Q.
My flight leaves soon. How can I confirm my reservation?
Q.
How can I confirm the seats I chose?
Q.
What fee is charged for changing my airline ticket?
Q.
Do my unused or partially used non-refundable airline tickets have any value?
Q.
How do I add additional passengers to an existing air, or hotel booking?
Q.
Why did I get the flight is sold out message when in fact the flight was available in the flight listing page?
Q.
What are the ticket terms and conditions?
Q.
What documents do I need to go through airport security?
Q.
Who can I turn to for help once I'm traveling?
Q.
There has been a Schedule change on my itinerary, will I get a new tickets for my new flights?
Q.
Can I purchase a ticket online?
Q.
Can I call in and make a booking?
Q.
Can I make reservations for last minute travel?
Q.
Can I make a reservation into one city and return from another?
Q.
Are taxes included in the airfares listed?
Q.
What airfare is printed on the tickets?
Q.
Are the airfares guaranteed?
Q.
How do I know if tickets have been issued?
Q.
What do I do if paper tickets are lost?
Q.
What are the restrictions on the tickets?
Q.
Can I hold more than one reservation?
Q.
Can I book an itinerary with a stopover?
Q.
What is the maximum number of travelers that I can book online in one reservation?
Q.
Can I earn frequent flyer miles on the tickets?
Q.
Can I use frequent flyer miles to get a further discount or an upgrade?
Q.
I have a voucher or discount coupon from the airlines, Can I apply it toward the purchase of a ticket?
Q.
How do I book an infant fare?
Q.
How do I change an existing reservation?
Q.
Do I have to reconfirm my flight?
Q.
Do travelers need a visa to travel abroad on a one-way ticket?
Q.
What are the baggage restrictions for the flights I book?
Q.
What is the difference between Bargain and Exclusive fares?
Q.
What happens when "Exclusive fares" are sold out?
Q.
What happens when "Exclusive Fares" are available "one way" only?
Q.
Can I book an Unaccompanied Minor on your site?
Q.
How can I find out about VISA/Entry Requirements?
Q.
What is a Prepaid Ticket Advise (PTA) and how does it work?
top
Payment
Q.
Somebody from CheapOair.com called me and left a message in my voice mail. Why are you contacting me by phone?
Q.
My credit card has been charged twice for the same transaction, what do I need to do to get that corrected?
Q.
Do you accept debit cards and personal checks?
Q.
I would like to pay for my ticket using two different credit cards. Can I do that?
Q.
Can we pay by cash or check?
Q.
What credit cards do you accept?
Q.
How much time does it take for the refunds to reflect on my credit card?
Q.
What are your payment rules and requirements?
Q.
What are the credit card payment terms?
Q.
Do you accept third party credit card payments?
Q.
What is a third party card holder?
Q.
How can I get a refund?
Q.
Can I add or delete travel insurance after payment is made?
Q.
Can I use travel vouchers, MCOs, etc. to pay for tickets?
Q.
What will my credit card charge appear as on my statement on an exclusive fare booking?
top
Hotels
Q.
I made a hotel /car reservation online. Do I get a confirmation voucher?
Q.
How do I add additional passengers to an existing air, or hotel booking?
Q.
What do I do if the Hotel charges more than the amount in my reservation?
Q.
Can changes be made to an online booking after full-payment has been made?
Q.
What if I have to cancel my hotel booking?
Q.
Do online bookings require immediate payment?
Q.
What should I do if I have problems checking in, or they can’t find my reservation?
Q.
What is a pre-paid hotel reservation?
Q.
What is a guaranteed reservation?
Q.
How do I cancel my hotel booking?
Q.
How do I change the dates for my hotel?
Q.
Is the type of bedding I select confirmed?
Q.
Can I take my pet with me into the hotel?
Q.
Are the hotel rates in US dollars?
Q.
Can I get a Government, AAA or AARP discount?
Q.
How do I know my hotel reservation is confirmed?
Q.
What type of Credit cards are accepted??
Q.
Do I need a voucher for my hotel reservation?
Q.
How do I add additional travelers to my hotel booking?
Q.
What should I do if I have problems checking in at the hotel?
top
Car Rentals
Q.
I made a hotel /car reservation online. Do I get a confirmation voucher?
Q.
How is the rate guaranteed?
Q.
What do I need in order to pick up a car?
Q.
Is there a minimum age requirement to rent a car?
Q.
Do I need an international driver permit?
top
Insurance
Q.
Why should I buy the insurance plan?
Q.
For what reasons can I cancel or interrupt my trip?
Q.
What will I need to do if I must cancel my trip?
Q.
What happens if my flight is delayed or cancelled?
Q.
Do I have coverage if my luggage is lost, damaged, stolen or if it does not arrive at my destination?
Q.
Does this plan cover Frequent Flyer Miles?
Q.
Are pre-existing medical conditions covered under this plan?
Q.
Is there coverage for a terrorist incident?
Q.
If I am not satisfied with the plan, can I cancel and receive my insurance premium back?
top
General Questions
Q.
Who can I turn to for help once I'm traveling?
Q.
What is a Consolidator?
Q.
What do I need to know about a "Consolidator Fare"?
Q.
Does CheapOair.com offer Consolidator Fares?
Q.
Is CheapOair.com a member of any reputable travel organization?
Q.
How long has CheapOair.com been in business?
Q.
How does CheapOair.com compare with other online travel sites?
Be the first to get our latest flight deals and discounts!
PLUS, save $20** instantly.