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FAQ`s
Please browse the most frequently asked questions by our customers and you may easily find the answer to your question:
Browse by Topic
Flights
Payments & Billings
Hotels
Car Rentals
Insurance
General Questions
Flights
Q.
Why did I get the flight is sold out message when in fact the flight was available in the flight listing page?
During the time between your flight search and purchase, the airline may have changed the fare or the fare may have sold out. Airfares change throughout the day, based on demand for the flight and the airlines' right to modify them at any time.
We monitor these changes closely and make every effort to keep our fare displays as current as possible. Sometimes the fare difference is the result of a technical issue. In that case, clicking "Select" will display the most up-to-date fare.
Q.
How can I request any special meals for my flights?
You may select your meal if offered while you’re purchasing your tickets online. Please note, special requests are not guaranteed.
If you have an existing reservation you may call our customer service department at
866-883-9088
or call the airlines directly. Please call the airline to confirm your request. To get your airline phone number check the online directory
click here
.
Q.
What is your Low Fare Guarantee?
We guarantee that this fare is the lowest available price on the web for this airline, on the date and times chosen. If you find a lower fare on the web, will pay you $15.00 USD per traveler.
Guarantee pay out rules:
The comparative search has to be performed the same day your book with us and emailed within 12 hours of booking a flight with us.
The flights times and date shave to be identical and be available.
Please email us the web-site URL (cut and paste actual booking with cost) you found the comparative fare in. Include our booking confirmation number with your request.
The $15.00 USD is paid only if you have made a paid booking on our web-site.
The total cost comparison is done for the base air fare and taxes (not including service fees).
The comparison has to be from a major recognized travel site only.
Please email the details to
feedback@cheapoair.com
.
Q.
I have been trying to book a flight and I keep getting an error message indicating that my credit card information do not match the information that is in my credit card records. I contacted the bank and they confirmed that the information is accurate. Please tell me what do I need to do?
Please enter your billing address exactly as it appears in your bank records. If you have changed your address, please contact your bank and update your records accordingly, and then, try to book your flight again. If you are still unable to book your flight please call our sales team at
866-883-9088
24 hours a day. Please note we do not accept international credit cards.
Q.
How do I book an infant fare?
Infants traveling with the United States travel at no charge under the age of two as long as they are seated on an adults lap. The adult must be over the age of twelve and only one infant per adult. Infants traveling internationally will be required to pay taxes and carry a paper ticket if they are lap children. Please call our sales support team to book your tickets with an infant.
Click here for more Flights FAQ's
top
Payments & Billings
Q.
Somebody from CheapOair.com called me and left a message in my voice mail. Why are you contacting me by phone?
This means that we need to discuss with you regarding your credit card authorization, a credit card declined Or a schedule change on your flights. Please refer to the
"Contact Us"
page for the appropriate department's phone numbers.
Q.
My credit card has been charged twice for the same transaction, what do I need to do to get that corrected?
This happens sometimes.. Please fax your credit card transaction details to
212-763-0475
and one of our billing reps will examine the charges and process a credit on your behalf. On average, it usually takes anywhere between two and four weeks to process your refund and reflect on your credit card statement.
Q.
Do you accept debit cards and personal checks?
We accept debit cards and credit cards online that are issued in the United States and have verifiable US addresses. Checks of any type are not accepted... At the moment we accept only major US and Canadian Credit cards including:
Visa
Mastercard
American Express
Discover card
* Canadian credit card holders please remember currency conversion rates are in effect.
Q.
I would like to pay for my ticket using two different credit cards. Can I do that?
Yes, you may use two different credit cards when booking with one of our inside sales reps. However an additional service fee will be charged based on the dollar amount of the tickets.
Q.
Can we pay by cash or check?
Cheapoair.com does not accept cash. We do accept all major credit cards.
Visa
Mastercard
American Express
Discover card
Click here for more Payments & Billings FAQ's
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Hotels
Q.
I made a hotel /car reservation online. Do I get a confirmation voucher?
"All online bookings for hotel and car rental services will generate a confirmation with the number assigned by the hotel or car rental company. We do not issue any vouchers to confirm this type of transaction at the time of booking; however, some products require vouchers which will be emailed after booking confirmation. We advise all of our passengers to print the booking confirmation to present at the time of check-in, in addition to any other documents required. For guarantee only reservations, we also strongly suggest that all arrangements be confirmed not less than 24 hours prior to departure."
Q.
How do I add additional passengers to an existing air, or hotel booking?
Adding a guest to the same hotel room can be done by calling our customer service desk at
1-866-636 9080
. If you need to book an additional room for the guest you may do so online as a new reservation.
Q.
What do I do if the Hotel charges more than the amount in my reservation?
The hotel must honor the rate given to you when you made the reservation. You may use your reservation printout as evidence and get the hotel to rectify the amount that is being charged.
Q.
What if I have to cancel my hotel booking?
CheapOair.com Hotel cancellation policy.
Cancellation policies are as follows, and vary by property:
You must request cancellations 96 hours (4 days) prior to check-in, and are subject to a $25.00 per room processing fee.
For cancellations less then 96 hours (4 days) prior to check-in, the cancellation is subject to a fee of first night room stay and a $25.00 per room processing fee.
Changes or cancellations made less than 48 hours or AFTER the check-in date are subject to 100% penalty. Once you have checked into a hotel you cannot cancel or receive credit for unused nights if you check out early.
These fees may vary based on property restrictions or dates of travel. Changes to dates, reduction in rooms, or any other amendments are subject to fees based on hotels policy. Please verify the cancellation policy prior to purchase completion .
CheapOair changes or cancellations will be subject to a $25.00 per booking fee.
Q.
Do online bookings require immediate payment?
Yes. We require a credit card number to confirm your hotel booking. You will be charged either 1 night hotel stay or for the entire length of your stay in addition to our $25.00 service fee.
Click here for more Hotels FAQ's
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Car Rentals
Q.
I made a hotel /car reservation online. Do I get a confirmation voucher?
All online bookings of hotel and car rental services will generate confirmation with the number assigned by the hotel or car rental company. We do not issue any vouchers to confirm this type of transaction.
Q.
How is the rate guaranteed?
Our rates are guaranteed in U.S. dollars. For most bookings, there is no requirement for a credit-card number for holding the reservation, although it is required at the time of pick-up. Only specialty vehicles may require a credit card guarantee or deposit.
Q.
What do I need in order to pick up a car?
Print or email the online confirmation from CheapOair.com. This confirmation number from the car rental company is all that is needed, other than a valid driver's license and a major credit card. We do not recommend using debit-cards to pay for car rentals. Some car rental companies may also require a good driving record as a pre-requisite to rent a car, and they may check this at the time of rental, when the actual rental agreement is completed.
Q.
Is there a minimum age requirement to rent a car?
In the United States most car rental companies have a minimum rental age requirement of 25. There are exceptions but the renter must pay a surcharge fee. For corporate travelers, renting a car for business, you can enter a Corporate Discount (CDP) number at the time of booking and your clients may not be subject to this minimum age restriction, depending on the car rental company. In Europe, foreign driver's restrictions vary from country to country. Drivers need to be at least 18 in most countries and have a valid U.S. driver's license. Please check the official website of the rental company for the country your clients are traveling to. These sites generally have age restrictions posted there, as well as information regarding seat belt laws and speed limits.
Q.
Do I need an international driver permit?
It isn't required, but it can't hurt. It costs approximately $20 to purchase an International Driver's Permit (IDP), which is simply a translation of a valid U.S. driver's license. This document can prevent a lot of problems for clients driving abroad, especially if they are driving in a country where they don't speak the language, or in a non-tourist area. Per the U.S. State Department only two companies are allowed to issue IDPs. For details, see
http://travel.state.gov/travel/tips/safety/safety_1179.html#permits.
Click here for more Car Rentals FAQ's
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Insurance
Q.
Why should I buy the insurance plan?
Even the best-planned travel can be impacted by the unexpected. Illness... medical emergency... severe weather... delayed flights... lost passports or luggage. Troubles can occur when you least anticipate them forcing you to cancel or interrupt your trip, lose your ticket investment, and incur unplanned expenses.
Q.
For what reasons can I cancel or interrupt my trip?
Some examples of covered reasons for trip cancellation/interruption include illness, injury or death of you, a family member or traveling companion; traffic accident en route to departure; a documented theft of passports or visas; mandatory evacuation; terrorism; and your home made uninhabitable by hurricane or natural disaster. See
description of coverage
for more information.
Q.
What will I need to do if I must cancel my trip?
First, notify the airline that you are canceling. Then call the booking web site Insurance Hotline toll-free at 877-999-5017 to request a claim form.
Q.
What happens if my flight is delayed or cancelled?
You can take a later flight and file a claim for the original air cost for the additional transportation expenses (less any refund paid or payable for your original tickets) to join your trip. If your flight is delayed for more than 12 hours you will be reimbursed up to $100 for reasonable additional expenses.
Q.
Do I have coverage if my luggage is lost, damaged, stolen or if it does not arrive at my destination?
This plan provides coverage for baggage or other personal effects that are lost, damaged or stolen while on your trip. If your baggage is delayed this plan will provide coverage for the purchase of emergency essential items if your baggage is delayed for more than 24 hours.
Click here for more Insurance FAQ's
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General Questions
Q.
Who can I turn to for help once I'm traveling?
Once your journey has begun, it is advisable to get in touch with the Airline or service provider in the city/country where you are situated. For your convenience we have provided a link for the toll-free number of all airlines,
click here
.
Q.
What is a Consolidator?
Consolidators are Wholesalers of Airline Tickets to Retail Travel Agencies; These Tickets are generally available through Retail Travel Agencies only. For the first time, CheapOair.com brings you Consolidator Airfares directly to the Consumer. Consolidators have an agreement with Airlines to purchase certain seats in advance in big volumes, thereby bringing savings to the Travelers. Most Consolidator tickets offer frequent flyer miles. Restrictions are similar to an advance purchase ticket.
Q.
What do I need to know about a “Consolidator Fare”?
Consolidator Fares are generally 20-50% discounted than published fares, they may have similar or more restrictions. Cancellations and Changes are usually more restricted, so if you are set on your dates do not worry about the conditions. You may want to purchase Travel Insurance.
Q.
Does CheapOair.com offer Consolidator Fares?
Yes, CheapOair.com offers Consolidator fares under its "Exclusive" Label.
Q.
Is CheapOair.com a member of any reputable travel organization?
CheapOair.com is a member of IATAN and ASTA, both widely recognized and reputable Travel Organizations in the US and Internationally.
Click here for more General Questions FAQ's
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Please avoid placing detailed personal data and credit card
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